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Sep 18, 2023
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Paycom Review
Paycom's cloud-based payroll and HR management software well-suited for business owners looking for an easy-to-use platform that has robust features.
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WRITTEN & RESEARCHED BY
Senior Staff Writer
UPDATED
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Paycom
| Total Rating | 3.5 |
|---|---|
| Pricing | Poor |
| Features | Excellent |
| Customer Service | Good |
| Integrations | Fair |
| Reviews | Good |
Payroll Processing Time
VariablePricing
VariableBusiness Size
Small to enterprise-sized businesses with 1-10,000+ usersPaycom At A Glance
- Paycom is cloud-based software offering payroll, HR, and employee management services for small to larger enterprise businesses.
- On the payroll end, Paycom offers payroll tax support, time tracking, an employee mobile app, direct deposit, paper checks, garnishments, and more for businesses looking to streamline payroll for both employees and managers.
- The software boasts a strong focus on HR solutions and services, including benefits administration, employee surveys, COBRA compliance support, ACA compliance support, 401(k) reporting, a mobile app for managers, and much more.
Pros
- Extensive employee self-service tools
- Excellent customer service
- Scales with your business
Cons
- Non-transparent pricing
- Difficult to use
Table of Contents
What Is Paycom?
Paycom is a cloud-based payroll and HR management platform designed for any-sized business looking for simplified payroll and robust human resource integrations.
Paycom includes employee-managed payroll, health benefits administration, time management, expense tracking, onboarding support, reports, and many more features.
Paycom Pricing
Paycom doesn’t publish prices online, and we find non-transparency frustrating because a business owner’s time and money are valuable resources. Moreover, it’s challenging for businesses to determine which services they’ll be paying for without knowing whether Paycom offers à la carte options or payroll packages.
Is Paycom Easy To Use?
Paycom’s employee app and web interface are well-received and easy for employees to use and navigate. However, on the management side, Paycom isn’t as intuitive or user-friendly as the other options in this price range. Paycom is entirely cloud-based, but users may choose to download the software’s mobile app.
If you’re looking for an easier payroll solution, we recommend checking our Gusto review or Square Payroll review instead.
Paycom Features
| Paycom Features | Availability |
|---|---|
| Payroll Tax Support | |
| Auto-Schedule Payroll | |
| Bonus Payroll | |
| Off-Cycle Payroll | |
| Employee Management | |
| Paid Time Off | |
| Time Tracking | |
| HR Support | |
| Onboarding Support | |
| Benefits Administration | |
| Number Of Reports | Custom |
Paycom has all the essential features needed to be a solid payroll and human capital management software. Assistance with onboarding and a dedicated account representative are attractive features to companies that might want to pay extra for more focused attention.
However, Paycom is best for medium-large businesses looking for an all-in-one human resource management program. If your small business has fewer than twenty employees and you need a payroll system specifically, Paycom has too steep a learning curve for the newly initiated.
Payroll Processing
Paycom has everything your business will need to run payroll. Paycom’s standout feature is its strong employee self-service features and employee-run payroll, allowing employees to self-manage and edit their timecards, benefits deductions, PTO, and more.
Here’s a look at Paycom’s payroll processing features:
- Pay employees and 1099 contractors
- Direct deposit and paper checks
- General ledger overview and management
- Expense management
- Garnishments
- Deductions
- AI-driven payroll error evaluations
- Employee self-service mobile app
- Payments issued through Paycom
- Payroll tax support
Employee Management & PTO
Paycom’s employee management features are one of its strongest selling points, as the platform prioritizes enhancing the employee experience while supporting talent management processes. The software can handle a wide range of employee management features, from vacation tracking to online learning modules.
Here’s a look at Paycom’s strongest employee management and PTO features:
- Employee portal
- Employee mobile app
- Set, manage, and track PTO policies
- PTO accrual
- Time management
- Built-in employee learning modules
- Create learning courses
- Downloadable paystubs and tax documents
- Performance reviews
- Budget compensation
- Org charts
- Auto-updated position changes
Time Tracking
Paycom’s time-tracking features are well fleshed out and work seamlessly with the other tools within the platform.
Paycom’s time-tracking features include:
- Cloud-based time clocks
- Physical time clock terminals
- Employee scheduling
- Supports employee shift swapping
- Forecast labor staffing
- Job costing
- PTO request management
Tax Support
Paycom will help file and pay your quarterly and yearly payroll tax requirements, from the federal to the local level.
Here’s a breakdown of what you can expect from Paycom’s tax support services:
- Handles IRS Forms 941 and 940
- The calculation, filing, and remittance of payroll taxes (federal, state, and local)
- W-2 tax forms for employees
Reporting
Paycom’s payroll solution has a selection of basic payroll reports available. Fortunately, there are many user reviews mentioning that account representatives are quick to create custom reports and assist with reporting features.
Businesses in need of a larger selection of customizable reports may look into Paycom’s Report Center offering. Paycom’s Report Center includes government reports such as certified payroll, OSHA 300 log, FLSA earnings, FMLA absences, VETS-4212, and more.
HR & Onboarding
The software shines when it comes to HR and onboarding support. Paycom’s software is designed to help businesses manage employees, from talent acquisition to internal promotions.
Paycom’s HR and onboarding features include:
- Automated job board postings
- Applicant filtering
- Candidate tracker tool
- Self-managed onboarding
- Onboarding checklists
- Tax credit eligibility checks
- Background checks
- Document eSigning
- Secure document storage
- Manager self-service tools
- ACA compliance tools
Benefits Administration
Paycom will chart and manage benefit finances, but it is not directly linked to any particular insurance or benefits provider. In this respect, it’s a solid option for businesses that require basic benefits administration features.
The software’s benefits administration features include:
- Manage benefits deductions
- Customized plan set up
- Benefits reports
- Batch deduction updates
- Send updates to carriers
- Dedicated benefits administration coordinator (add-on)
Paycom Customer Service
| Paycom Support | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
Paycom consistently scores high in customer satisfaction. If you need support, you’ll have plenty of options, including phone calls from Monday through Friday from 8 AM-5 PM (CT). Emailing is also an option, alongside a robust knowledgebase available to current customers — however, phone calls seem to be the preferred and most convenient method of communication.
The company assigns a specific account representative to each client. According to user reviews, the account representative goes above and beyond in responding to customer complaints. However, many reviewers state that account representative turnover is high and definitely hinders customer service.
Paycom Integrations
Since Paycom is selling an entire system of human resource applications, the software does not integrate easily with other programs and does not currently offer an open API.
Small businesses might need a third-party app to act as a ladder between their integration needs and Paycom account. While an account manager can work to customize integrations, it’s not as easy as clicking a button to integrate with the programs you already use.
Paycom Reviews
The majority of Paycom users give the company a good review. Overall, people are pleased with Paycom, and complaints are resolved quickly. The highest praise users give in their Paycom reviews is the helpfulness of and appreciation for how the entire HRIS suite works together.
The software receives 4.3/5 stars on Capterra (based on 701 ratings) and a 6.8/10-star rating on TrustRadius (based on 460+ ratings). Paycom also boasts an impressive 4.7/5 star rating on the App Store based on over 695K ratings.
Negative Paycom Reviews & Complaints
- Hard to find a payroll expert
- High customer service agent turnover rate
- Lack of customization
Positive Paycom Reviews
- Great customer support
- Advanced employee management
- Good employee mobile app
Is Paycom Secure?
Paycom takes data security very seriously, and the company is transparent about the measures it has taken to ensure that it keeps customer data safe.
The software’s security features include:
- 250-bit encryption
- The data center is monitored 24/7 onsite with multiple power backups
- Multifactor authentication
- Next-generation firewalls
- Virus and malware detection
- ISO 27001- and ISO 9001-certified
- Penetration testing and annual audits
How Does Paycom Compare To Other Payroll Software?
When compared to other payroll software, Paycom is best suited for larger businesses with complex payroll needs. Paycom’s extensive employee self-service features and employee-run payroll options make it a unique option in the payroll software space. Can’t choose between Paycom or Paylocity? Let’s compare the two payroll software options.
Paycom VS Paylocity
| Paycom | Paylocity | |
|---|---|---|
| Price | Quote-based | Quote-based |
| Business Size | Small to enterprise-sized businesses | Small to enterprise-sized businesses |
| Number Of Users | Up to 10,000+ | Up to 1,000+ |
| Number Of States Supported | All 50 states | All 50 states |
| Payroll Processing Time | Variable | Next-day |
| Quality Of Features | Excellent | Excellent |
| Quality Of Support | Good | Good |
In the Paycom vs Paylocity debate, both payroll software options have a solid collection of features, including employee mobile apps, time tracking, payroll tax support, PTO, an employee portal, and HR support. Additionally, both Paycom and Paylocity use a quote-based and are mum on the finer details of their payroll software options unless you’re ready to schedule a sales rep call.
However, only Paycom offers Beti, a mobile app to support employee-run payroll, strong customization, and a vast product training library. Conversely, only Paylocity offers a large third-party integration library, longer customer service hours, and more built-in reporting options.
The Final Verdict: Is Paycom Worth It?
| Paycom Review Summary | |
|---|---|
| Pricing | Variable |
| Choose If You Need |
|
Paycom is great for small to large businesses looking for a streamlined human resources package.
For the small business looking for an economical payroll option that integrates with already existing human resources programs, Paycom may not be the best fit. Paycom’s focus on providing complete HR and payroll software means that it has far too many features and is too complex for businesses looking to simplify payroll with a solution that fits with the tools they’re already using.
If your business doesn’t need many additional integrations and is looking for a simple payroll program at a low cost, we recommend SurePayroll or Gusto. Both software options are designed to streamline the payroll process for small businesses while offering a useful set of bonus features, including time tracking and benefits administration.
As always, know your needs to determine which payroll program will work best for you. For a robust human resources information system with a user-friendly mobile app and a dedicated account manager, Paycom could be a good fit, but if you’re not sold yet, check out our top payroll software options for small businesses before deciding.
Paycom FAQs
Davina Ward
Senior Staff Writer
Davina joined Merchant Maverick in 2022, covering small business payroll and accounting. She began writing for small businesses in 2018 and has since gained expertise in the SaaS industry. She earned her Bachelor’s of Arts in English Literature from SUNY Geneseo in 2018. She currently resides in New York.
View Davina Ward's professional experience on LinkedIn.
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We like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. Get three months free when you sign up through our links!
Organization Name: RecruitBPM
Impressively written blog. Informative for recruiters.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: FOCAL POINT MEDICAL STAFFING, INC. DBA QUICK RESULTS LAB
Would not recommend this system due to the implementation process. Introduced to this system via their sales rep by the name of [name removed]. He made several promises that Paycom system wasn’t equipped to handle. Once implementation started, we quickly realized that this system was unable to handle to work requirements needed for our staffing agency. Our launch date was pushed back twice. Our implementation specialist was not 100% trained on the capabilities of Paycom. Our team found ourselves having weekly meetings going over the same information week by week, with no results. We found ourselves having to keep up with our many questions, as our implementation specialist, would not follow up on answers to questions. Hence he wasn’t 100% fluent on the system he was training our team on. There payroll department had no idea what a 125 form was, which was another red flag. Our company loss $5k on the one time implementation fee and all we got was an apology from the sales rep, stating Paycom would love to partner with you in the future. PLEASE, PLEASE save your money and go with another company that is more versed in their system.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Pathways Health Partners
I had a very similar experience. I went with Paycom instead of Paycor due to the pricing. I was totally misled. The way the salesperson evidently did the deal was by cutting many of the basic things I asked for and was sold like Paid Time Off tracking and other basic things expected out of a payroll, benefits, hr, and training system. They are frauds.
This comment refers to an earlier version of this review and may be outdated.