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Intuit Payment Solutions Review
Merchant Maverick's Rating: (3 out of 5)
Last Updated: June 2nd, 2010.
Overview:
I recently did a pretty extensive review of Innovative Merchant Solutions (IMS). You're definitely going to want to read it if you plan on doing business with Intuit Payment Solutions (IPS).
For those of you that don't know, Intuit Payment Solutions (IPS), or rather the overhead corporation (Intuit, Inc.) is the parent company of IMS. So, since Intuit Payment Solutions (IPS) is just another extension of that family, I've decided to just use one review for both entities.
They both share the same BBB profile, and if you do a search on any review or complaint site, you'll probably see both brand names associated with any filings.
Intuit Payment Solutions obviously has a different domain name (payments.intuit.com), but like I said, you're just getting more of the same.
IPS gets a 3 out of 5.
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February 9th, 2011 - 07:54
DO NOT USE INTUIT MERCHANT SERVICES OR HOMESTEAD!!!!! First they set up my account wrong, held my sales hostage for over a week, then told me “oops, we set up your account wrong” made me send in all my corporate paperwork and then held my funds another 72 hours. Because they set up my acct wrong the bank rejected the deposit so Intuit charged me over $116 off my first deposit and never told me about any of it. Shady shady shady shady!!!!! Trust me, its more of a headache then what its worth. HORRIBLE CUSTOMER SERVICE! HOMESTEAD IS A JOKE AS WELL.
July 18th, 2011 - 13:54
Intuit has the most pathetic customer service i have ever received from ANYONE! Had a few chargebacks so of course they looked at the account and held some funds… ok i get that. The guy in the risk management dept. that was assigned to my case was a complete joke. He called me once to notify me of the hold, after that, he never answered calls from me or returned voice mails. my funds were then held for another 90 days because i was unresponsive he says. ??????
so i begin to speak with someone else at risk management to try to get details sorted out. she is speaking to [name removed] while i’m on the phone with her. So i ask if i can speak to him directly. she says “no, he’ll just let it go to voicemail, he picked up for me because he saw it was a coworker” What a bunch of BS! He single handedly caused over 1,000 to be held for over 6 months.
My rating? 0-5 for intuit. For [name removed] and his customer support? -5 out of 5.
July 21st, 2011 - 17:56
Good heavens!
We’ve been using Intuit Payment Solutions (Innovative) for three or four years now. Tremendous savings over Merchant Services up to and including the annual compliance fee ($25 vs. $200).
Have never had a problem and have found their customer service to be both courteous and caring. The seamless integration with QB through their Virtual Terminal is the icing on the cake.
Couldn’t be more satisfied unless the service were free.
Jalene
September 30th, 2011 - 09:28
I have been with Quickbooks (Intuit) for almost 8 years and the service for quickbooks is the worst I have ever seen, but I have to much money invested in equiptment to vhange right now. With Intuit I just had a problem with a customer (an accountant for a company) that could not remember he made a charge with us with his bank card than claimed fraud, so Intuit notified me by email (no phone call) so we called our customer and he sent in paper work to stop the disbute and we sent our paper work to Intuit, the bank stopped the fraud charge and gave Intuite back the money on 9/13, Intuit charged my bank the dollar amount and made my account have a non-suffecient fee, than again on the 23rd after they had the paper work for 10 days to stop the charge back, Not sure whos desk it was sitting on while my money is being held and my account keeps getting charged!!! I called many times to let them know someone had the paper work, I talked to many people, so on the 26th they said my account would be released, and they did but only new charges. They continued to hold the rest of my money( must of needed the interest off it more than my small company) I called again on the 29th and the 30th and I was told they just took the hold off the balance of my money. I will see if it ends up in my account on this next week. I have never called a company where not one person knew what was going on with my account, not even a supervisor. When my program becomes out dated with quick books I am done with this company. We have a notice up to let our customers know it is better for companys to recieve cash or checks and to not use cards due to the hassel and expense that falls back on business. I would never refer this company to anyone due to the lack of customer service and the lack of knowlege of the people working for them.