3.5

Intuit QuickBooks Payments Review

  • 17 comments
  • Updated on:
  • Review by: Tom DeSimone
Date Established
1983
Location
Mountain View, CA

Overview:

You probably know Intuit first and foremost as the creator of the popular and successful QuickBooks bookkeeping software, which we reviewed favorably. Secondly, you may know Intuit as the brand behind TurboTax and Quicken, software for tax preparation and personal finance respectively, both of which users enjoy working with. Thirdly, you may have heard of Intuit GoPayment for mobile payment processing, a service which we reviewed not so favorably. Lastly, you may have heard that Intuit offers standard payment processing through Intuit Payment Solutions, recently rebranded as Intuit QuickBooks Payments. These days, the company likes to go by simply QuickBooks Payments.

How did a financial software development company become a payments provider? Basically Intuit built a fantastic piece of accounting software, QuickBooks, and wanted to integrate payment processing to increase revenue and create a more seamless user experience. So they partnered with a merchant account provider called Innovative Merchant Solutions to make this happen. Soon after partnering, Intuit acquired Innovative, and before long rebranded it as Intuit Payment Solutions, which later took on the QuickBooks namesake. Now they also have a POS system called QuickBooks POS software (it didn’t impress us), which draws in a fair number of merchants to Intuit’s payments branch.

So if you don’t use QuickBooks bookkeeping software, what is the incentive to use QuickBook Payments? As far as I can see – not much. To be fair, Intuit isn’t really selling their processing service to non-QuickBooks users. When you visit their site, the first thing they ask is “Do you currently use QuickBooks?” If you answer no, you will be forward to the Intuit GoPayment page. So if you answer no and are not planning on using QuickBooks, you can probably stop reading here and go to our review of GoPayment instead.

The question remains then, do I recommend QuickBooks Payments those currently working with QuickBooks account software? Well – I don’t not recommend it. QuickBooks Payments actually has pretty honest marketing material and competitive features, but they’re not one of my favorite processors pricing-wise or contract-wise. And consider this: QuickBooks payments does not have a monopoly on QuickBooks integration. A lot of processors can do QuickBooks integration. For instance, CDGcommerce, one of our favorite providers, integrates with QuickBooks.

More or less, you’re looking at the same basic features and experience as you’d get with Intuit GoPayment when you sign up with QuickBooks Payments. The difference being that you need to use QuickBooks in order to use QuickBooks Payments, while you don’t necessarily have to in order to process with GoPayment.

For now they get 3.5 stars out of 5, but I’ll be keeping an eye on QuickBooks Payments and Intuit to see how things shape up for the rest of the year. Check out the full review for more info, or take a look at our handy comparison chart to see some of our favorite providers. And please comment with your thoughts!

 

Tom DeSimone

Tom DeSimone

Tom loves asking tough questions and getting straight answers, so he has a lot of fun calling payment processors for Merchant Maverick to cut through their smoke and mirrors and find the real deals. He has run a full-time editorial business from his home in New York’s Hudson Valley since 2010 and could not imagine a better job. When not busy writing and keeping credit processors honest, Tom enjoys backpacking in the mountains.
Tom DeSimone
Leave a comment

17 Comments

    Brian Hedenberg

    DO NOT USE INTUIT MERCHANT SERVICES OR HOMESTEAD!!!!! First they set up my account wrong, held my sales hostage for over a week, then told me “oops, we set up your account wrong” made me send in all my corporate paperwork and then held my funds another 72 hours. Because they set up my acct wrong the bank rejected the deposit so Intuit charged me over $116 off my first deposit and never told me about any of it. Shady shady shady shady!!!!! Trust me, its more of a headache then what its worth. HORRIBLE CUSTOMER SERVICE! HOMESTEAD IS A JOKE AS WELL.

    RatingNot Rated
    Quentin Lapp

    Intuit has the most pathetic customer service i have ever received from ANYONE! Had a few chargebacks so of course they looked at the account and held some funds… ok i get that. The guy in the risk management dept. that was assigned to my case was a complete joke. He called me once to notify me of the hold, after that, he never answered calls from me or returned voice mails. my funds were then held for another 90 days because i was unresponsive he says. ??????

    so i begin to speak with someone else at risk management to try to get details sorted out. she is speaking to [name removed] while i’m on the phone with her. So i ask if i can speak to him directly. she says “no, he’ll just let it go to voicemail, he picked up for me because he saw it was a coworker” What a bunch of BS! He single handedly caused over 1,000 to be held for over 6 months.

    My rating? 0-5 for intuit. For [name removed] and his customer support? -5 out of 5.

    Rating11111
    Jalene Marler

    Good heavens!

    We’ve been using Intuit Payment Solutions (Innovative) for three or four years now. Tremendous savings over Merchant Services up to and including the annual compliance fee ($25 vs. $200).

    Have never had a problem and have found their customer service to be both courteous and caring. The seamless integration with QB through their Virtual Terminal is the icing on the cake.

    Couldn’t be more satisfied unless the service were free. :-)

    Jalene

    Rating55555
    Ian Courville

    This positive comment seems phony and certainly appears as an outlier in this forum. Given my recent experiences, I just don’t buy it.

    RatingNot Rated
    Jeri Hodge

    I have been with Quickbooks (Intuit) for almost 8 years and the service for quickbooks is the worst I have ever seen, but I have to much money invested in equiptment to vhange right now. With Intuit I just had a problem with a customer (an accountant for a company) that could not remember he made a charge with us with his bank card than claimed fraud, so Intuit notified me by email (no phone call) so we called our customer and he sent in paper work to stop the disbute and we sent our paper work to Intuit, the bank stopped the fraud charge and gave Intuite back the money on 9/13, Intuit charged my bank the dollar amount and made my account have a non-suffecient fee, than again on the 23rd after they had the paper work for 10 days to stop the charge back, Not sure whos desk it was sitting on while my money is being held and my account keeps getting charged!!! I called many times to let them know someone had the paper work, I talked to many people, so on the 26th they said my account would be released, and they did but only new charges. They continued to hold the rest of my money( must of needed the interest off it more than my small company) I called again on the 29th and the 30th and I was told they just took the hold off the balance of my money. I will see if it ends up in my account on this next week. I have never called a company where not one person knew what was going on with my account, not even a supervisor. When my program becomes out dated with quick books I am done with this company. We have a notice up to let our customers know it is better for companys to recieve cash or checks and to not use cards due to the hassel and expense that falls back on business. I would never refer this company to anyone due to the lack of customer service and the lack of knowlege of the people working for them.

    RatingNot Rated
    James Huey

    Man I am bent! Home owner just tried to pay but because of a payment limit ( both daily and monthly ) he was (I) was denied. Are you kidding me? Then its a 3 or more day waiting period to get approval to raise your limit. What? Makes absolutely no sense to me. So what they are saying is that they are limiting their own income????? OK, Well that “limit” just cost Intuit customer, a huge transaction fee and all the future fees that are now going to “SQUARE”. OH FYI “Square” is the best merchant service I have ever used in 17 years of running this company!

    RatingNot Rated
    Eileen

    I DO NOT RECOMMEND USING INTUIT MERCHANT SERVICES, INNOVATIVE MERCHANTS OR QUICKBOOKS (SAME COMPANY) DO NOT DOWNLOAD YOUR QUICKBOOKS TO A COMPUTER THAT HAS INTERNET CONNECTIONS. THEY WILL KEEP AN EYE ON YOU. 1.) MERCHANT SERVICES DOES NOT DISCLOSE THE FULL AFFECT OF THE FEES THAT THEY TAKE. BASICALLY WITH ALL THE FEES (AND IT MAY BE LOW AT FIRST BUT THE FIRST YEAR I WAS WITH THEM THEY WENT UP 4 DIFFERENT TIMES) THIS YEAR- 2X SO FAR AND ITS ONLY MAY. 2.) AFTER TWO OR THREE YEARS WITH THEM, THEY WILL BLACKMAIL YOU INTO EITHER PAYING A FEW HUNDRED DOLLARS TO UPGRADE QUICKBOOKS (AND MY QUICKBOOKS IS ONLY USED FOR INVOICES) OR THEY WILL CLOSE YOUR MERCHANT ACCOUNT. (MY MERCHANT ACCOUNT IS INTUIT WHICH IS THE SAME COMPANY). CHRISSY THE SR. REP BASICALLY WILL TELL YOU ‘ITS LEGAL. IT WILL HOLD UP IN A COURT OF LAW” ‘BUT WE VALUE YOUR OPINION’. IDIOTS JUST LOST OVER A GRAND A MONTH. BUT YOU IDIOTS WILL PROBABLY KEEP THIS DECEPTIVE BUSINESS ALIVE BY FALLING FOR THEIR DECEPTIVE WAYS.

    RatingNot Rated
    Jeff

    It made sense to use QuickBooks merchant services since it would integrate with the accounting program which should save time and reduce errors.

    We have done maybe 10 transactions in the last 4 months, and my time spent on this is likely getting up around 20 hours. So, definitely no time savings. The sent me the KeyCorp K23P pin pad, which has never worked. We can not use the chip feature, as this causes it to lock up. We can only do a single swipe, then it locks up. The only way to rectify is to restart the computer. Very embarrassing to have a customer waiting to pay, and we are messing around restarting our computer.

    Intuit has multiple toll free numbers to call, and do not tell you what each number is for. As for tech support, all you get is a person with an accent that only knows how to say ‘unplug the pinpad, and then plug it back in, now uninstall the software, and resintall it, oh, it still does not work, I will look into it and call you back.’ I am still waiting, 3 months later for that call back.

    Their statements and the way they get their fees from your bank account is ridiculous. They will take the monthly service fee today, then the interchange charges another day, then the card brand fee another day. They normally take their fees separate from your deposits, but then one day decide to take their fees off of a payment, so how is a person supposed to balance your bank account with this type of transaction. They charge the card brand fee on the next month’s statement so you can not tell from a single statement what your fees were. My belief is that this is all set up to daze and confuse so that you cannot tell what their actual fees are. You will never have a transaction ‘qualify’ for their quoted rates. Try asking them how to tell a ‘qualified’ card from a ‘non-qualified card’ and the response is, would that have made a difference whether you would have accepted payment or not. Side stepping the real question.

    I called today to cancel the credit card services, but keep the interact option for our customers. I was informed that I would have to keep one of the credit cards on the account, so they can charge me the monthly minimum service charges, when I am already paying a monthly fee. I was then told that to cancel one of the credit cards would result in a $250 early cancellation fee. Okay, so I paid $550 for a pinpad that has never worked, $500 for early cancellation, $400 in fees to date, 20 hours on the phone. Total opportunity cost of around $3500 for 10 transactions, or likely about 35% of the funds that I have collected using their service.

    From my call today, I am now waiting for a customer service ‘specialist’ to call me back. Luckily I am not holding my breath.

    RatingNot Rated
    Susan Leonetti

    This is possibly the worst way to process an occasional credit card payment. I processed a credit card payment through my Quickbooks account and both times they held up the payment citing “usual activity”. They emailed me a litany of documents including 3 months bank statements before they would review the payment. Incredible wait times to speak with anyone and they never answer the phone or return calls at the risk management center. They claim they must verify your bank account but that is after they accept the transaction. Total scam. I am forwarding a complaint to the NY Securities and Exchange commission and Better Business Bureau. Do Not USE One star is too much!

    Rating11111
    BH Designs

    IPS is horrible, I have been using them for 8 weeks, in that time period their Risk Management has held my transactions 3 times.. I have had to call to get everything straighten out all 3 times, this third time I have been put on hold for 3 HOURS before I could talk to anyone about resolving their issues, when the card was swiped & the customer signed for the transaction. I could understand a red flag for a keyed in transaction with no signature, but a transaction that was swiped & signed for??? RIDICULOUS!!!

    RatingNot Rated
    GSM Imports

    Beware of Intuit Payment Solutions. They have held our funds for over 2 months and risk management finally decided to not honor the funds because we sold cell phones. I told them that is what we stated on the application and they said it should never have been accepted and they were closing the account immediately. When asked about prior charges, they said no funds would be transferred to our account and I would need to issue refunds to customers and collect payment some other way. I explained the charges had transpired a month ago and we had already shipped merchandise based on their approval of the charge. I even had a customer call them to verify the charge was authorized but Intuit refused to place the funds in our account. I finally had to issue refunds and wouldn’t you know it, Intuit took the funds out of our account instead of taking the funds from the charges they were holding! Now we are out double the funds and it has been another month with Intuit not crediting the funds back in our account. Each support call takes hours on hold and many times they just hang up after waiting on hold for such a long time. 1 star is way too much to rate this vendor.

    Rating11111
    Jane

    Intuit is a horrible company, with the worst customer service I have ever encountered. They have kept me on hold for more than an hour more than once. They have held my money for long periods for no valid reason. And they have actually charged my account while they still owed me a lot of money. They even admit that they owe me money, but they say they cannot release it, only the Risk Department can. Of course that department is unreachable. I sent them a email complaining and demanding some help–They promptly closed my account, without notifying me, and while still holding onto my money. WORST company ever–and I almost never write a negative review of anyone. HORRIBLE.

    Rating11111
    Ian Courville

    The company holds funds for weeks at a time with no good reason. They make you wait on a phone for long periods of time and can’t come up with good reasons other then requesting your patience. Highly recommend to stay away from it. We are closing our account as soon as they release the current charges.

    Rating11111
    Bob Zeitlinger

    DO NOT USE INTUIT.

    Intuit Merchant Services is very very deceptive in their sales practices. I rarely have to process a credit card payment in my business, but signed up because one customer wanted to pay by credit card. I provided all my information over the phone, and was told — and received an email — that I was approved to receive transactions up to $10,000 each month.

    Intuit only told two lies — not bad, huh — during this process.

    1. I wasn’t really approved. A rep from the Risk Mgt. Department told me the next day (after I processed a charge) that “approved” really means “auto” approved or “pre-approved.” Apparently, to Intuit, this means that the new client has only submitted an application. They actually run the application for approval only when you submit your first transaction. Silly me! How didn’t I know that! What’s worse is that the rep didn’t think this was deceptive. And all they needed to start their “investigation” on my approval is 6-12 months of business bank statements faxed to them, along with the invoice for the transaction and contact information for the company and person who provided the credit card for the transaction. Not much, right?

    2. I wasn’t really approved for $10,000 a month in transactions. I was approved for $10,000 a month — pending the real approval — and no more than $500 in any one transaction. When I told the manager in the Risk Management Department that I wasn’t told about a limit, he said, “Well, did you ask if there was a limit?” You gotta be kidding me.

    The reason I told the client that I would accept the credit card was to speed the transaction process. Now, Intuit tells me that they need to 1. review my bank statements; 2. call the company to verify that the transaction is not fraudulent; and 3. call the company’s bank. And after al this, which could take up to three days, they will hold my transaction for another 2-3 days.

    As you might guess, this was not explained to me by the pleasant sales person when I was told about how simple and easy the service is.

    RatingNot Rated
    Oscar Gastaudo

    My worst experience ever with a credit card processing agent. I charged $1,910.07 for services rendered to one of my best foreign national customers to his foreign national credit card, with his authorization; of course.
    Intuit/gopayment.com closed my account beacuse I was so risky for them due above charge. Until this point it is fine, if they do not want me as a client nothing that I can do.
    They never paid me that charge but they took it from my client’s account. I called my customer asking for my payment and I was said he will not pay twice because money was taken from his account and he forwarded me a credit card statement showing that charge at his credit card. Of course he must not pay twice same charge.
    I called gopayment for fourth time and I was said that they have that money and my client must dispute that charge at his local overseas bank.
    My client is asking me why he should dispute a charge when he authorized me to charge it.
    My client is upset on my becuase this headache, he is busy and he must lie to dispute a charge that he shouldn’t, Intuit/gopayment customer service has treated me as fraud guru over the phone and I did not get my fee paid.
    They closed my account and they yell on me over the phone.
    My records: never at the police station for any reason, my Fico score is 817 and in my own business sine 1997.
    Intuit customer service representatives are from the forth world. They do not even match the third world.
    Dissapointed with them? More that that. I think they did not know what they do.
    My sales rep Steve has been great all the time. Of course, he is in the sales department.
    Don’t be fooled. Don’t not sign with these people.

    Rating11111
    D Keith

    I have had a horrible service from Intuit or Quickbooks in the UK. They offered a deal which I took them up on they invoiced me twice and failed to respond to emails. I am now taking the time and trouble to transfer all my data over to another platform. They just want to steal your money out of your account and ignore requests for credit. A horrible company.

    RatingNot Rated
    Amy Boyd

    Very frustrated with Intuit Merchant Services billing.

    I used the Intuit Payment Network for a couple months back in 2013 to accept credit cards, then moved away from it to a different system in Oct 2013. During the time I used it, it was not a pay-per month service, but a pay-per-transaction service, so I assumed that once I was no longer using it, there would be no more payments.

    The, two months AFTER I stopped using it, they changed it into a pay-per-month service. I was never asked to sign anything accepting a subscription service, but suddenly, months later, I notice several months of this $19.95 charge, which was for – what? I had zero transactions of any kind during that period, and had never accepted anything saying I would be charged monthly.

    I told them this later, and asked for my money back, since it should be clear from their records that I had NOT been using this service when they started charging me for it in December 2013, and they told me that I had been signed up for it “because I had used the service from May – October 2013.”

    My last transaction was two months BEFORE they started charging, and yet they refuse to consider the fact that maybe I didn’t want this in the first place?

    I do not feel a company should be able to start charging people who used their product at some point in the past, without requiring some sort of acceptance of the new charges.

    Rating22222

Leave a Reply

Rating

Comment moderation is enabled. Your comment may take some time to appear.
Please read the "User Review and Comment Policy" before posting.