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These payment processors work well with businesses in the travel and tourism industries, often offering international processing, eCommerce payments, and options for high-risk businesses.
Frank has been writing about payment processing and business services since 2015. He is a retired Air Force officer and a former practicing attorney. He has a Bachelor of Science degree in Psychology from The Pennsylvania State University and a Juris Doctorate degree from the Ventura College of Law.
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Frank KehlFrank has been writing about payment processing and business services since 2015. He is a retired Air Force officer and a former practicing attorney. He has a Bachelor of Science degree in Psychology from The Pennsylvania State University and a Juris Doctorate degree from the Ventura College of Law.
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Chris has been writing about small business topics since 2003. He has been featured in Fox Business, ABC News, Yahoo Finance, GoBankingRates, Newsweek, BizJournals, and other publications. He has a Bachelor’s of Arts in English Writing Arts from SUNY Oswego, and a Masters of Science in Interactive Media from the University of Central Florida.
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Chris MotolaChris has been writing about small business topics since 2003. He has been featured in Fox Business, ABC News, Yahoo Finance, GoBankingRates, Newsweek, BizJournals, and other publications. He has a Bachelor’s of Arts in English Writing Arts from SUNY Oswego, and a Masters of Science in Interactive Media from the University of Central Florida.
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Businesses operating in the travel industry — including travel booking agencies, travel insurance agencies, travel clubs, or even independent agents — need a way to accept payments, including credit and debit cards. This need has become even more acute as the entire travel industry has mostly moved online over the past few decades.
If you own and operate a travel or tourism agency, you’ll need a travel merchant account to accept credit cards, debit cards, and other forms of electronic payments. A travel merchant account is simply a merchant account that includes specialized features for merchants in the travel industry.
In this article, we’ll profile the best merchant account providers in the industry for travel businesses and detail how each of them can help your business. We’ll also explain why most travel-related businesses require a high-risk merchant account and provide some tips to help you choose the best provider for your travel business.
7 Best Merchant Accounts for Travel Agencies, Tour Operators, & The Tourism Industry
Chosen for their reasonable rates, fair contracts, support for multiple payment methods, and top-notch customer support, these are the best merchant accounts for travel agencies, tour operators, and businesses operating across the travel and tourism industry:
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Pros
Excellent customer support
No fees for merchant account setup
Free credit card terminals for payment processing
Cons
No publicly disclosed pricing
Why PaymentCloud Is The Best Choice For eCommerce Travel Businesses
PaymentCloud is a merchant services provider specializing in serving a variety of high-risk industries. The company offers hands-on advocacy and guidance for merchants both during and after their travel merchant account onboarding process -- and doesn't charge an application or account setup fee.
PaymentCloud offers dependable service at a reasonable overall cost. It also receives high praise from its customers and strong recommendations from Dharma Merchant Services and Stripe, making it a great choice for any high-risk, travel-based business. Tour guides and booking agencies that find themselves in a high-risk classification for any reason can benefit from PaymentCloud’s expertise.
Because PaymentCloud works closely with many banks and back-end processors, merchants in the travel industry have a higher chance of account approval. Once approved, merchants can expect fair pricing and excellent customer support to keep their accounts running smoothly.
PaymentCloud Pricing
No account setup fee
No monthly minimum (low-risk accounts)
Interchange + 0.05%-0.30% + $0.08-$0.10 per transaction (low-risk accounts)
Processing rates vary by the acquiring bank/back-end processor (high-risk accounts)
$15/month account fee (low-risk accounts)
Account fees vary by the acquiring bank/back-end processor (high-risk accounts)
PaymentCloud Features
PaymentCloud serves both low-risk and high-risk businesses, but specializes in getting merchant accounts approved for high-risk industries such as airlines, travel agencies, and other travel-related businesses. The company offers the following primary features:
“Free” credit card terminal available with each account
Accounts include extensive antifraud & chargeback protection features
Cons
Very few pricing disclosures
Why Corepay Is The Best Choice For Mail-Order/Telephone Order-Only Accounts
We chose Corepay as one of the relatively few high-risk specialists that not only accepts a full range of travel-related businesses, but also provides extensive information about the unique factors that go into getting this type of merchant account. Corepay can usually place merchants in most sectors of the travel industry, provided they only sell legal products and haven’t had a previous account terminated by another provider.
Corepay offers a full range of products and services, with a particular emphasis on online and mail order/telephone order (MOTO) sales. Credit card and ACH processing are available, with rates for credit card transactions starting at 2.95%. Note that Corepay fully discloses that most high-risk merchants will pay processing rates that are significantly higher than what a comparable low-risk business would pay. The company is also mum about its contracts, so you can expect to have a long-term contract with an early termination fee, as well as a rolling reserve when the account is first established.
Corepay Pricing
No application or account setup fees
No annual fees
Variable monthly fees
Variable processing rates (starting at 2.95% for high-risk merchants)
Corepay Features
Corepay offers a variety of products and services for retail and online travel industry merchants, including the following:
Offshore merchant accounts for eligible international merchants
Few fees for early account terminations
Cons
No publicly disclosed pricing
Credit card processing fees and rates may be steep for low-risk businesses
Why Durango Merchant Services Is The Best Choice For Merchants With Poor Credit Or MATCH List Status
Durango Merchant Services is a merchant account provider with a stellar reputation for serving high-risk merchants and international merchants. The most important things to know about Durango Merchant Services are:
The company partners with a variety of banks and processors to get merchants approved for an account, which is especially useful for high-risk travel and tourism businesses.
Durango finds accounts for merchants with poor credit or who have found themselves on the Terminated Merchant File (TMF) or MATCH List due to a long history of chargebacks.
They're a registered ISO in Europe and offer international merchant accounts with currency conversion services, support for multicurrency accounts, and fraud prevention services that are perfect for merchants who need an international travel merchant account.
For high-risk merchants, Durango makes it simple to accept payments via terminals, mobile card processing, payment gateways, ACH processing, and even cryptocurrency. Durango Merchant Services stands out from the competition with fair pricing in a segment of the market that’s notorious for charging inflated prices. Durango offers excellent solutions to such complex merchant situations, and if they can't work with a merchant for whatever reason, the company will be straightforward and honest about it.
Durango also provides customer service and support that far exceeds the industry standard, as well as a sales team that's comprised of honest, knowledgeable staff. Additionally, Durango sets up international merchant accounts from the multiple countries out of which it operates to proactively and effectively deal with fraud and chargebacks.
Durango Merchant Services Pricing
Application & account setup fees not disclosed
Highly variable processing rates
Highly variable account fees
A long-term contract and an early termination fee may apply
Durango Merchant Services Features
One of our favorite high-risk providers, Durango Merchant Services offers a full range of products and services for eCommerce and retail businesses. Primary features include the following:
Offers high-risk merchant accounts to travel-related businesses
International merchant accounts available
Cryptocurrency processing available
Durango Pay payment gateway and virtual terminal
Mobile processing through the iProcess app and card reader
iSPY fraud protection service
eCheck processing available
A variety of universal credit card terminals are available
Automated custom price quoting and merchant account application process
Zero application fees
Fast underwriting process
Cons
Only available for US-based businesses
No publicly disclosed pricing
Why Soar Payments Is The Best Choice For Rapid Account Approval
Soar Payments is a merchant account provider that specializes in finding card processing homes for hard-to-place businesses that most merchant account providers won’t typically work with. The most important things to know about Soar Payments are:
The company provides POS, mobile payment, terminal, and eCommerce solutions for high-risk merchants looking for an account provider.
It serves standard-risk business types in addition to high-risk ones.
Soar partners with Chargeback.com to provide merchants with tools to handle disputed payments.
If you need a feature-rich, high-risk merchant account provider for your travel business, Soar Payments may be just the right fit. If you’re a high-risk merchant, it may sometimes seem like there are few trustworthy options available to you. Many high-risk credit card processors know that merchants don’t have many options and prey on a sense of desperation. Soar Payments is different, however, offering reasonable rates, fees, and contract terms. The company also has a reputation for treating its merchants well.
Soar Payments Pricing
Variable processing rates for high-risk accounts (tiered pricing usually used)
Variable account fees for high-risk merchants
Usually includes a monthly minimum
A long-term contract and an early termination fee may apply
Soar Payments Features
Soar Payments offers a variety of products and services to enable credit card payments and help your business grow. The following key features are available:
High-risk merchant accounts
Offers PAX A920 “smart” credit card terminal
Authorize.Net, NMI, or USAePay payment gateways are available
ACH and echeck processing are available
ChargebackArmor anti-fraud and chargeback protection package available
Custom pricing contingent on merchant business segments and processing history
Excellent support for echeck and same-day ACH payment processing
Online payment processing options with easy integration to websites
Cons
No publicly disclosed pricing
Why National ACH Is The Best Choice For eCheck & ACH Processing
National ACH specializes in ACH and check processing for business segments that have traditionally had trouble getting account approvals. Note that National ACH and PaynetSecure operate out of the same location, with both companies possibly being subsidiaries of Best Solutions Source.
While National ACH primarily offers ACH and echeck payment processing, it also supports credit and debit card processing through its high-risk merchant accounts. However, this support appears to be limited to online and keyed-in payments. The company does not appear to offer credit card terminals or other processing hardware for in-person payment acceptance.
National ACH offers robust eCommerce solutions such as virtual terminals with fast approvals, secure payment processing, and chargeback protection tools that are perfect for travel and tourism agencies that focus on eCommerce services. Merchants should consider National ACH if they're interested in accepting payments online with easy integration to their websites and stabilizing their cash flow with features such as automated recurring payments and same-day ACH credit processing.
National ACH Pricing
Application & account setup fees not disclosed
Processing rates & recurring fees not disclosed
Payment gateway fees not disclosed
Variable contract terms
National ACH Features
National ACH provides extensive support to merchants in the travel industry, including the following key products and services:
High-risk merchant accounts (includes support for ACH, echeck, and local payment methods)
Proprietary payment gateway certified for Level 1 PCI compliance
Supports ACH transfers and one-day ACH credits
Supports echeck processing
Virtual terminal included with account
Includes recurring billing support
Offers several chargeback prevention and identity verification tools
High-risk merchant accounts available to businesses across many industry segments
Offers offshore merchant accounts
Reasonable pricing & contract terms
Excellent customer support
Cons
No publicly disclosed pricing
Why SMB Global Is The Best Choice For High-Risk eCommerce Businesses
SMB Global primarily serves eCommerce businesses that are considered high-risk. The company is set up to work exclusively with high-risk merchants and businesses that need an offshore merchant account.
Not even high-risk experts will deal with every possible kind of business, but SMB Global covers the majority of high-risk merchants, including most businesses in the travel industry. SMB Global is a reliable merchant service provider that has maintained a mostly immaculate customer complaint record in its relatively short time of existence, and it's one of the few providers willing to take on merchant types in nearly any high-risk business segment. SMB Global does a remarkable job of working with plenty of high-risk industries to get merchants matched up with a bank or processor that can handle their needs and will quickly approve them for an account.
While SMB Global doesn't offer any specific pricing details, it does feature a policy of not imposing a rolling reserve when your account is first established. This feature is quite uncommon in the high-risk processing world and can vastly improve your cash flow when you first start using your new merchant account.
SMB Global Pricing
Application & account setup fees not disclosed
Variable processing rates & recurring fees
No rolling reserves
May require long-term contract with early termination fee
SMB Global Features
SMB Global offers a variety of products and services for all travel-related businesses, including the following:
High-risk merchant accounts
Offshore merchant accounts available
EMV-compliant credit card terminals
Authorize.Net & NMI payment gateways available
Compatible with 175+ third-party online shopping carts
Merchant Maverick has been researching the payment processing industry since 2009. Our writers have reviewed hundreds of credit card processors, merchant account services, and mobile payment apps, evaluating each provider carefully on several different metrics.
Weighted Rating Breakdown
Fees & Rates 25%
Products & Services 25%
Contract 20%
Sales & Advertising Transparency 15%
Customer Service 10%
User Reviews 5%
When comparing different payment processing companies and applications to one another, we consider numerous data points. Our experts start by comparing credit card processing rates, the presence of additional fees, contract length, sales practices, and the presence or absence of additional features and services, like point of sale software. Each provider is judged on its own merits and how well it stacks up to industry standards; then it is weighed against the other providers on the list.
We spend an average of 10-15 hours researching and updating each one of our lists, making sure every company or application included meets our internal standards for quality and reputation. Any list of recommended payment processors on our site might contain a mix of standard merchant accounts, third-party payment processors, mobile payment devices, and high-risk payment processors, depending on what our expert feels is the best fit for certain scenarios or business types.
For additional details about Merchant Maverick’s review and rating processes, please refer to any or all of the following methodology pages:
A travel merchant account is a specialized high-risk account that lets businesses in the travel industry accept online card payments and electronic payments. Because merchant-acquiring banks view the travel sector as a high-risk industry, travel agencies and other travel-related businesses will need a full-service merchant account with a unique Merchant Identification Number (MID) that identifies their business to the various payment processing networks. Payment service providers (PSPs) like Square and PayPal generally do not accept any high-risk businesses, including those in the travel industry.
What Businesses Fall Under Travel & Tourism?
Travel companies need payment processing solutions to efficiently and continuously accept payments from their travelers from any place on the globe and at any time. Here are the most notable industries and niches that require a high-risk travel merchant account:
Airlines
Charters
Cruise liners
Hospitality businesses
Hotels, resorts, and lodging businesses
Membership programs
Ticket sales agencies
Travel tour operators
Travel agencies and clubs
eCommerce-based travel sites
Why Are Travel & Tourism Considered High-Risk Industries?
Business owners operating in the travel industry need to contend with the inherent risks that come with processing online sales transactions, such as travel merchant accounts’ susceptibility to fraud and chargebacks. The biggest factors that make the travel industry high-risk include:
High Percentage Of Chargebacks & Fraudulent Transactions
Chargebacks often happen when clients pay for a service upfront and then cancel their travel plans and bookings weeks or even months after making a reservation and paying for it. A high chargeback ratio is often the main reason that banks and payment processors won’t approve a travel business for a merchant account.
High levels of fraud also discourage many banks and payment processors from taking the risk of working with businesses in the travel industry. Criminals usually pounce on the transactions of big-ticket, travel-related purchases made with credit cards. This is a huge issue, considering that fraud is one of the biggest concerns for travel companies. Customers need to feel confident when they make their purchases because of the sensitive data they share.
Variable & Unpredictable Cash Flow
Cash flow is crucial to the survival of any business, and none more so than a business operating in the travel and tourism industry. The recent COVID-19 pandemic created many issues for travel agencies. A high rate of cancellations in the business travel sector resulted in many travel agencies being unable to maintain a consistent revenue stream. A surge in chargebacks quickly led to further difficulties in maintaining a steady flow of revenue for many travel businesses.
Even in today’s post-pandemic environment, fluctuations in the flow of revenue due to wars, natural disasters, and other unpredictable events can still create headaches for travel agencies and their merchant account providers.
Frequent High-Ticket Transactions
Some banks and payment processors view the high-ticket sales that travel businesses contend with as red flags. High-ticket purchases don’t mix well with a high rate of customer chargebacks. Banks view this scenario as a recipe for disaster, especially when large transactions begin to exceed a travel business’s monthly average sale amount. What’s more is that prolonged delivery times increase chargeback risks associated with high-ticket transactions which, in the minds of some underwriters, invites risk.
What To Look For In A Travel Merchant Account
Travel merchant accounts aren’t all that much different from those for other businesses. The best credit card processors for small businesses all stand out for offering flexible contract terms, fair pricing, and excellent customer support. However, you should also look for the following special features that are particularly important to businesses in the travel sector:
Chargeback Protection Features
Specialized chargeback detection and prevention services can keep your travel merchant account from becoming frozen. Travel merchant accounts should include chargeback protection features that mitigate fraudulent charges and the fallout from those charges. Chargeback protection measures that protect against fraud, for example, may ask for a customer’s card verification value (CVV or CVV2) before a transaction is accepted. These protection measures can also draw your attention to transactions that raise red flags so that you can act quickly.
Extensive Payment Gateway Customization Options
Payment gateways and credit card APIs are essential to businesses that do the majority of their selling online, including travel and tourism-based businesses. An application programming interface (API) provides a set of functions that programmers can use to access and utilize a system to create in-house payment solutions and modify the functionality of their payment API within their own custom infrastructure. In other words, businesses can use advanced technologies and innovations like APIs and payment gateways in payment processing to avoid building a payment processing infrastructure from the ground up — without having to accept the limited configurations that a third-party payment processor offers out of the box.
Support For International Businesses
International travel merchant accounts are a must-have for travel and tourism-based businesses that need to accept payments from US-based travelers as well as international travelers. International support offered through a travel merchant account provider lets businesses onboard national and international accounts onto a single account to streamline their payment processing. International support also includes currency conversion and the ability to allow customers in other countries to make payments in their local currency.
Which Travel Agency Merchant Account Is Right For Your Business?
A travel merchant account can provide your business the flexibility and financial security it needs to let you stay focused on creating a simple and seamless buying experience for your travelers. Your goal when choosing a travel merchant account should be to keep costs low while providing innovative online payment processing solutions that meet your unique needs.
Do you need an extensive network of both US and international banks to provide domestic and global payments solutions? Need to tackle a high volume of sales with high-capacity processing? Perhaps you’re interested in alternative payment methods such as eChecks and ACH payments to bolster your sales numbers, or maybe you just want good, old-fashioned customer support that’s dedicated to your continued success. Whatever your needs, it’s important that you choose a travel merchant account that best aligns with your strategies for healthy and continued growth.
Frank has been writing about payment processing and business services since 2015. He is a retired Air Force officer and a former practicing attorney. He has a Bachelor of Science degree in Psychology from The Pennsylvania State University and a Juris Doctorate degree from the Ventura College of Law.
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The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.
Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.
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