Braintree Payments Review
Braintree is one of the most important providers in the eCommerce and mobile processing worlds and has an enormous catalog of unique features and no monthly fee.
Braintree Payment Solutions
Total Rating | 4.5 |
---|---|
Fees & Rates4.4 | |
Products & Services5.0 | |
Contract5.0 | |
Sales & Advertising Transparency4.8 | |
Customer Service3.8 | |
User Reviews3.1 |
Braintree Payment Solutions At A Glance
- Braintree is a developer-centric eCommerce processor offering full merchant accounts
- As part of the PayPal ecosystem, Braintree increasingly comes with PayPal’s strengths and weaknesses
- Businesses with average transaction sizes below $60 may find PayPal’s flat-rate pricing model to be too expensive
Pros
- Predictable flat-rate pricing
- Excellent developer tools
- Extensive integrations available
- Comprehensive payment type support
- Multicurrency options
Cons
- Overpriced gateway-only option
- Not open to high-risk industries
- Long setup times for accounts
- Reports of closed accounts and held funds
Table of Contents
- What Is Braintree Payments?
- Countries Served
- Products & Services
- Fees & Rates
- Supported Payment Types & Currency
- Sales & Advertising Transparency
- Contract Length & Early Termination Fee
- Customer Service & Technical Support
- Braintree Payments Reviews, Complaints, & Problems
- Final Verdict: Is A Braintree Merchant Account The Best Choice For eCommerce?
What Is Braintree Payments?
Braintree (sometimes also known as Braintree Payment Solutions) is a merchant services provider that was acquired in 2013 by PayPal for $800 billion and now lists itself as “Braintree — A PayPal Service” on its website. Today, Braintree is one of the heavyweights in the payments industry, processing more than 6 billion transactions (and over $50 billion) annually.
Despite its huge size, the company is still focused almost exclusively on the eCommerce sector, with relatively little to offer for retail-only merchants. However, as payment processing systems continue to migrate to the cloud, there are more and more opportunities for merchants in any sector to take advantage of Braintree’s payment gateway.
Braintree remains an effective, developer-centric payment processing solution for eCommerce, particularly for businesses that want to utilize the PayPal ecosystem. Cost increases that have affected PayPal-proper have now bled into Braintree, however, reducing the processor’s overall value proposition. Compare Braintree to the best payment processing companies to make sure you’re getting what you need at a fair price point.
Countries Served
Braintree is available to merchants based in:
- United States
- Canada
- Australia
- Europe
- Singapore
- Hong Kong
- Malaysia
- New Zealand
You also must have a bank account in one of those countries/territories. Braintree also supports over 130 currencies, putting it near the top of the list when it comes to international reach.
Products & Services
Products & Services5.0 |
---|
Software & Services 5.0 |
Hardware & Equipment 5.0 |
You can think of Braintree as something like PayPal’s “advanced feature” service, made for customers who want access to the PayPal ecosystem but also want developer-friendly features that may be lost on the very small businesses that tend to make up PayPal’s main target audience. Perhaps even more important is the fact that Braintree offers individual merchant accounts.
Here’s a quick rundown of what Braintree offers. Note that some additional features (like cryptocurrency payments and invoicing) are available through PayPal and other integrations:
Feature | Availability |
---|---|
Credit Card Processing | ✔ |
ACH Payment Processing | ✔ |
Cryptocurrency Processing | |
Currency Conversion | ✔ |
Dynamic Currency Conversion | ✔ |
PCI Compliance | ✔ |
Recurring Billing & Subscriptions | ✔ |
Invoicing | |
Native eCommerce Integrations | ✔ |
Premade Online Checkout Form | ✔ |
Native POS Integrations | |
POS Integration SDK |
As we’ve mentioned above, Braintree provides a true, full-service merchant account, complete with a unique merchant ID number for your business. This feature offers greater account stability than you see with a payment service provider (PSP), such as Stripe or Square. Braintree doesn’t have a minimum processing requirement for merchants, so even low-volume businesses can use its services. The company does, however, have an Acceptable Use Policy that makes it unusable by most high-risk merchants.
Fees & Rates
Fees & Rates4.4 |
---|
Pricing 3.8 |
Affordability 5.0 |
For most merchants, Braintree’s rates and fees are incredibly simple:
- 2.59% + $0.49 per credit card transaction
- 0.75% (max $5) per ACH transaction
- 3.49% + $0.49 per Venmo transaction
Braintree recently changed its flat fee from 2.9% + $0.30 per credit card transaction to 2.59% + $0.49. This effectively shifts costs from higher-priced transactions to lower-priced transactions. That means if your average transaction is $60 or less, you’ll be paying more under the new pricing. This is the same rate PayPal now charges for Advanced Credit/Debit Card Payments. Qualified nonprofits can get a reduced fee of 1.99% + $0.49.
For businesses processing over $80,000 per month, there is also the option to negotiate a custom pricing plan. While you can choose between either a flat-rate or interchange-plus pricing plan for your Braintree processing fees, the interchange-plus option will almost always be more affordable overall. It’s also the most transparent form of pricing that’s available, as you’ll always know exactly how much your processor is charging you as a markup. Flat-rate pricing is more predictable, but you’ll inevitably pay more for some types of transactions, particularly PIN debit sales.
That’s it. There are (for the most part) no surcharges or additional fees, including monthly, setup, or early termination fees. There are a few circumstantial fees you might run into, though.
Currency Conversion Fees
A few exceptions to this rule are fees that apply when your customers make an international transaction. Any transactions presented in a non-USD currency incur a 1% fee, and an additional 1% fee applies to transactions made on payment cards issued outside of the US.
Chargebacks
Chargebacks are one of the risks of taking credit cards. You’ll be responsible for chargebacks, which come with a reasonable $15 fee. This is industry-standard and unavoidable.
Standalone Gateway
As we’ve mentioned, Braintree’s payment gateway is also available independent of its processing services at a cost. The gateway is compatible with most US merchant accounts, and you can even connect multiple accounts. Here’s what you’ll pay:
- $49.00 per month for gateway fees
- $0.10 per transaction (this is in addition to processing rates charged by your processor)
- $10.00 per month for each additional merchant account beyond the first
Supported Payment Types & Currency
As a global payment processing service, Braintree’s supported payment methods vary by region. Braintree also supports settlement in over 130 currencies.
Available payment methods vary by market:
Broadly Supported Payment Methods
- Cards
- Visa
- Mastercard
- Discover
- JCB
- Diners Club
- UnionPay
- Alternative Payment Methods
- PayPal
- Apple Pay
- Google Pay
- Samsung Pay
Locally Supported Payment Methods
- ACH
- Venmo
- Bancontact
- BLIK
- iDeal
- eps
- GiroPay
- MyBank
- P24
- Sofort
- Trustly
Sales & Advertising Transparency
Sales & Advertising Transparency4.8 |
---|
Sales Practices 5.0 |
Web Presence 4.6 |
With such a simple pricing structure, Braintree has an easy job when it comes to transparency. It discloses all rates, fees, and important contractual stipulations in plain sight, with absolutely no surprises.
The more difficult task here is properly explaining all of Braintree’s many features and customization options. Fortunately, it has some great resources: developer docs, support articles (which serve as your knowledgebase), and FAQs. You’ll also find an active blog with some good information for merchants. Want more details? Braintree also has a resource center to help businesses stay up to date on trends in the payments industry.
All salespeople are in-house, and they have a thorough knowledge of Braintree’s products.
Contract Length & Early Termination Fee
Contract5.0 |
---|
Commitment 5.0 |
ETF & Other Fees 5.0 |
You’ll have absolutely no merchant account early termination fee with Braintree. You can see the standard Braintree Merchant Agreement on the company’s website if you’re interested. It’s pretty standard fare as far as merchant agreements go and nothing that should worry you. As we’ve already said, there are no extra costs or hidden fees, so you don’t have to worry about early termination fees or monthly minimums. Please make sure you check the list of acceptable business types before you sign up, too!
Another plus: If you choose to leave Braintree, you get to take all of your customer data with you. That’s a really good deal. You’ll just want to make sure the new system is PCI compliant.
Customer Service & Technical Support
Customer Service3.8 |
---|
Personal Support 3.0 |
Self-Service 4.6 |
Braintree makes its customer service and technical support readily available. Although there is no live chat option, you get email and phone support at no charge and with no limits. In fact, Braintree likes to bill itself as offering “white-glove support.” We’ll explore whether Braintree lives up to that claim in the Braintree Payments Reviews, Complaints, & Problems section below.
Braintree Payment Solutions Support | Availability |
---|---|
Phone Support | |
Email Support | |
Support Tickets | |
Live Chat | |
Dedicated Support Representative | |
Knowledge Base or Help Center | |
Videos & Tutorials | |
Company Blog | |
Social Media |
If it’s an emergency, you can get service 24/7/365 via email from on-call reps and engineers, and that’s pretty awesome. We’ve already mentioned the website resources that you’ll have access to as well in the Sales & Advertising Transparency section. In all, I find them to be quite comprehensive and easy to navigate, which is always nice.
It’s worth noting that Braintree’s social media and blog presence haven’t been maintained to the degree they used to be. Whether this is due to Braintree becoming increasingly integrated into PayPal or something else isn’t yet clear.
Braintree Payments Reviews, Complaints, & Problems
User Reviews3.1 |
---|
Customer Feedback 3.0 |
Review Site Aggregate 3.1 |
Negative Braintree Reviews & Complaints
The Better Business Bureau (BBB) now rolls Braintree into its PayPal profile. PayPal currently has an A rating. As Braintree is no longer disambiguated from PayPal, that makes it difficult to zero in on Braintree-specific issues. Needless to say, PayPal has over 29,000 complaints closed in the last three years and a customer review score of 1.14 out of 5 stars.
Some issues that come up in Braintree Payments reviews:
- Long Setup Times For Accounts: This isn’t surprising, given that you get an actual merchant account and not just an aggregated account as you do with PayPal (Braintree’s parent company). You won’t get instant access, and you’ll have to provide several documents before you’re approved. This is one of the more common and consistent complaints. Another complaint I have seen echoed is that Braintree requires merchants to submit so much documentation that at times it feels “intrusive.”
- Withheld Funds & Sudden Account Closures: Among the serious complaints, these two issues show up most often. In theory, a proper merchant account means that holds and account closures are less likely than with aggregated accounts. Judging by the overall low complaint numbers, I think that’s true of Braintree. However, I have seen numerous complaints that state that Braintree allowed the merchant to process payments before the account was “fully approved.” Then, after the merchant had been processing payments for a while, Braintree conducted a full review of the account and determined that it could not support that business. In some cases, merchants who shipped products during this period lost the payments (and products) from those transactions, in addition to having their accounts closed. The Braintree representative I spoke with says that this occasionally happens with merchants in the EU and that Braintree always provides a disclaimer that merchants should wait to ship orders until their account has been fully approved.
- No Support For High-Risk Merchants: We always recommend that you read the Acceptable Use Policy for every merchant account you apply for. This will significantly reduce the risk of you signing on to a service that boots you out after a short amount of time (like what we described above). Braintree does not accept high-risk businesses, and your idea of high-risk might not line up with the company’s definition. We highly recommend that you diligently read Braintree’s Acceptable Use Policy, including the list of prohibited businesses. If you’re on the list or in any sort of high-risk field, you’re better off pursuing a merchant account with a processor that specializes in working with those kinds of businesses, including Durango Merchant Services or PaymentCloud.
- Insufficient Fraud Protection: We always see complaints regarding chargebacks and fraudulent transactions, and Braintree is no exception. Merchants state that Braintree’s fraud protection services aren’t enough to protect their businesses. Some even complain that the number of fraudulent transactions they process increased after switching to Braintree.
Positive Braintree Reviews & Testimonials
Braintree’s client list speaks for itself: Uber, GitHub, and Dropbox, just to name a few. But if you really want something remarkable…
Braintree actually bothers to put in the effort to create case studies and shows how its solutions can be used to tackle different problems. Not many companies invest in doing this, but it’s always nice to see. You’ll see the case studies come from smaller-name businesses, too, and not just the giants of the industry.
That’s not the only source of good reviews. There are positive Braintree reviews from actual users on other sites around the web mixed in with the negative reviews. As I dug through them, I found that people like the following:
- How easy it is to integrate Braintree
- Consistent pricing with no monthly fees
- Easy to use and integrate
- Lots of payment methods available
Developers, in particular, note that the API is solid. They also like the extensive support for various programming languages.
Final Verdict: Is A Braintree Merchant Account The Best Choice For eCommerce?
Braintree remains a pretty good choice for online businesses, particularly those who want the simplicity of all-inclusive flat-rate pricing with no month-to-month contracts. However, the recent change in pricing does reduce Braintree’s value proposition for merchants doing less than $60 per transaction. Bigger ticket merchants may actually wind up saving some money, but many of them will probably be better off with interchange-plus pricing anyway. Additionally, I have some concerns about Braintree’s reduced public presence that may indicate the brand is being wound down and dissolved into the great PayPal blob.
Still, most of what previously made Braintree one of our favorite processors is still here: the excellent developer support, access to the PayPal ecosystem, and strong international support. You’ll just need to do some napkin math beforehand.
Credit Card Processor Review Methodology
We evaluate and test each payment processor that we review at Merchant Maverick, placing special emphasis on certain key characteristics in order to generate our granular ratings for merchant accounts and credit card processors.
For payment processing reviews, we use a 24-point rubric to evaluate the provider. First, we look at pricing structure – interchange plus, subscription-based, tiered, or hybrid – giving the most points to providers that provide fair, transparent pricing and docking those that rely on tiered models. Then we examine rates, the presence and transparency of early termination fees, and any additional fees.
We also look at contract length and fairness and test out sales staff and customer service channels ourselves to ensure that the company uses reputable, above-the-board sales techniques. Finally, we take the company’s online reputation into account, reading customer reviews and comments.
Read more about how we rate payment processors.
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