CCBill Review

As a payment processor, CCBill’s core features revolve around allowing businesses to take credit cards and similar non-cash payments.

• Merchant Accounts: CCBill provides payment processing services for merchants in the US, Canada, the UK, and most EU countries. The company’s software provides regional pricing, forms that sense a customer’s location and language, currency conversion functionalities, and tracking options designed for taking European payments. Order pages, online customer support, and consumer emails can appear in 14 different languages.
• eCommerce: CCBill provides a global payment platform for eCommerce merchants. Because the company accepts most major credit cards from around the globe as well as ACH, debit payments, and digital wallets, CCBill is ideal for businesses that naturally lend themselves to a global audience.
• Multiple Currencies Supported: Customers can pay with the US Dollar, Euro, British Pound, Canadian Dollar, Australian Dollar, and Japanese Yen using all major credit and debit cards.
• Additional Payment Methods: CCBill supports ACH eChecks, EU Debit, and DirectPayEU. The company even has a service that helps merchants comply with payment acceptance laws around the world. You can customize CCBill’s payment services through its gateway, CC Admin Portal.
• Point Of Sale (POS) Systems & Terminals: As part of its recent expansion into the retail sector, CCBill now advertises the availability of both point of sale (POS) systems and traditional credit card terminals on its website. Unfortunately, it doesn’t provide any further details about which brands it supports at the moment, though CCBill does say it supports contactless payments such as Apple Pay and Google Pay. You will have to contact the company’s sales department for more specific information and determine if your existing equipment is compatible.
• Mobile Payments: CCBill advertises support for mobile payment solutions for smartphones and tablets. Again, no further details are provided. It’s most likely that the company uses a third-party solution, as there isn’t a CCBill-branded mobile processing app in either the Apple App Store or the Google Play Store at this time.
• Virtual Terminal: For mail and telephone order businesses, CCBill now offers a virtual terminal as part of its integrated payments platform. This browser-based feature allows you to manually input your customer’s payment data using any internet-connected computer. Most virtual terminals can also accept card-present transactions with an optional card reader, but CCBill doesn’t currently mention this feature on its website.
• Marketing Services: CCBill requires a merchant’s customers to enter their billing details on the company’s website (which is safer for merchants and helps to simplify your PCI compliance requirements). The merchant’s billing page is customizable and can be tailored to mirror the company’s branding, look, and feel. This service is called CCBill Pay. CCBill’s software also allows merchants to set up referral services and pay referral fees through clickable links and banners placed on other people’s websites. Additionally, you can organize email marketing campaigns through a series of automated emails. The software allows for A/B testing, so you can tweak your campaign as you go along. Lastly, you can send out automated emails any time your customer’s subscription changes, including when they join, cancel, upgrade, or even when their subscription expires.

When it comes to payment processing, not all businesses are treated equally. While CCBill doesn’t serve many high-risk business types, it does provide services to the following industries:

• Adult-Oriented Businesses: CCBill claims it has over 20 years of experience with high-risk businesses. A closer look at CCbill’s policies, however, reveals that the company specifically excludes most of the industries/items typically classified as high-risk: firearms, prescription drugs, medical devices, some software applications, certain offensive materials (as defined in the agreement), and more. The most obvious high-risk category that CCBill accepts relates to adult-oriented goods and services, and wording elsewhere on the CCBill website suggests that this is indeed the focus of its high-risk business.
• Dating: CCBill has served the dating industry for over ten years and understands the industry’s unique needs. The company’s payment services can work from any device so that a service provider can manage different tiers of customers, from free-to-join to VIP payments.
• Live Cams: CCBill understands that live cam operators want to keep viewers wanting more, and this means giving them a seamless way to pay for more time. CCBill has tools to give buyers a broad range of global payment options when paying for tokens, direct, subscription, or social broadcast access.
• Fraud Protection: CCBill specializes in serving high-risk industries, so it’s used to seeing a lot of different types of fraud from customers. At no extra charge, the company provides fraud protection for its merchants to minimize chargebacks. CCBill uses a proprietary database with more than ten years of historical information and trained staff to spot unusual purchasing patterns or suspicious activity. Dubious transactions can be flagged for review or even automatically rejected.

Since CCBill’s high-risk clientele have fairly specific needs, the company offers services that can make it easier for adult businesses and entertainers to implement their preferred payment models.

Services include the following:

• Subscription-Based Services: CCBill provides a portfolio of software features that are especially suited for subscription-based services. The software is optimized for recurring billing so that a merchant can offer variable and flexible pricing to its customers.
• Subscription Retail: Leveraging its recurring billing software, CCBill also markets its services to the subscription retail industry. Customers can buy either one-time or recurring product refills, boxes, or upgrades.
• Billing Solutions: With CCBill, you can set your billing preferences and let the software do the rest. You can send out electronic invoices, either as a one-time purchase/service or as a part of a subscription. The invoice will appear in the consumer’s preferred currency. You can also accept online donations through the billing software if you’re a nonprofit. There’s an automated “one-click upgrade” feature that allows you to upsell and cross-sell goods or services to your existing or returning customers. For instance, for dating and online live entertainment websites, users can purchase additional access, content, or premium memberships without leaving the application.
• Member Management: Like fraud protection, CCBill offers its member management analytics at no extra charge. The software allows merchants to export consumer transaction reports, analyze and better understand customers’ purchasing habits, and determine possible pricing, rebill, or upgrade opportunities. You can access the management feature through the CCBill Admin Portal.
• Developer Tools: CCBill offers several payment-processing APIs to customize a website’s payment experience. If you need support for recurring (or subscription-based) billing, it also provides a Subscription Management System to automate and customize it for you.
• Streaming Media: CCBill uses its FlexForms software to help merchants create fast payment options for streaming media businesses. For instance, just before going live with a video, a merchant can customize the checkout process, payment forms, and other settings specific to that live webcast.
• Billing & Invoicing: The company offers a fully-featured automated recurring billing and invoicing system for merchants who need it. Active reporting gives you a detailed and interactive look at your customers’ activity and subscription status. You also get global billing, which uses geo-targeted smart forms, multiple currency options, and regional pricing capabilities to support customers worldwide.