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Costco Merchant Services

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Costco Merchant Services Review

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Date Established
1976
Location
Issaquah, Washington
Emily Hale

Emily Hale

Emily is a Content Strategist based in Indianapolis. She enjoys discovering new topics and planning content that empowers small business owners to make better choices for their businesses. When she's not in the thick of doing research for Merchant Maverick, she likes painting, meandering through nature and spotting wildlife, or relaxing with her rescue pup, Jetta.



We've done in-depth research on each and confidently recommend them.

We've done in-depth research on each and confidently recommend them.

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19 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Leslie chin

    Organization Name: Flexiwhole sale

    Poor quality machines, poor customer service. Took 3 days to resolve a sim card issue. receipt print tiny, machine battery don’t last a day. We had 4 of them, all such bad build and all stop working due to sim card. Took 3 days of getting transferred on the phone to get new sim cards.

    1
    • Organization Name: Flexiwhole sale
    Anna Shani

    Organization Name: Arthritis & Rheumatic Care, LLC

    very poor customer service. charged erroneously

    • Organization Name: Arthritis & Rheumatic Care, LLC

    This comment refers to an earlier version of this review and may be outdated.

    Janet Gossett

    Organization Name: Jays Engraving

    Why would you sell Elavon or the Poynt system. There service is just terrible! Just don’t do it!!

    1
    • Organization Name: Jays Engraving

    This comment refers to an earlier version of this review and may be outdated.

    Michael Long

    Costco Merchant Services sponsor Elavon as the choice for Vendors credit card processing. Just got notified that Visa credit card processing fees will go up 39%. MasterCard remains the same at 2.07%. Anyone know why Costco/Elavon are discriminating against Visa? Til now Visa is used by about 80% of transactions in Canada. Might it have something to do with Costco Canada signing a MasterCard contract for exclusive credit card payments in their stores? I would say that is a pretty dirty strategy negatively affecting vendors unrelated to that contract. Does anyone understand why they would jack up Visa processing fees and not MasterCard?

    1

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hi Michael,
      Visa and MasterCard set their own interchange rates and transaction fees. Visa recently raised their rates (effective January 1st, 2019), and Costco/Elavon is probably just passing on the increase to their merchants.

        This comment refers to an earlier version of this review and may be outdated.

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