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NCR Silver Pro Restaurant Edition Review

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NCR Silver Pro Restaurant Edition Review

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Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

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Date Established
2012
Location
Georgia
Merchant Maverick Contributor

Merchant Maverick Contributor

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    Scott Pell

    Organization Name: Rosselli’s Pizzeria

    Received NCR Silver Pro Restaurant in early September 2018. As of November 23 2018 the online ordering feature still does not work. Several problems with printing kitchen orders. Pizza toppings (modifiers) do not appear on pos even when loaded correctly in back office. Concierge menu build was a disaster. I have spent hours rebuilding the menu. First tier customer service has little knowledge. Second tier is not much better. They give you direct phone numbers that will not ring through. Answering system is impossible to navigate. There is no urgency to correct a problem. They don’t seem to understand this is costing me money. Terrible fit for pizza. I went with NCR because it’s an old reliable company, doing customer service the old way. Not so. Scott Pell Rosselli’s Pizzeria

    1
    • Organization Name: Rosselli’s Pizzeria

    This comment refers to an earlier version of this review and may be outdated.

    Holly

    The NCR website states that NCR Silver Pro Restaurant can be used on an Apple device such as iPhone or iPad, yet the app is not available for iPhone.

      This comment refers to an earlier version of this review and may be outdated.

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