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Heartland Payment Systems

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Heartland Payment Systems Review

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Date Established
1997
Location
Edmond, OK
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.



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116 Comments

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    Billy

    Organization Name: Animal Hospital

    Heartland did great until they got greedy. The relationship worked fine when they charged the agreed-upon price for their services (a price that matched what a host of other competitors offered, so not some unimaginably low price), and we had no complaints. We would have happily recommended them to others.Then Heartland increased our fees by over 400% overnight with no prior warning as to what the increase would be. That’s not what partners who respect each other do. That’s what an abusive partner does. They saw an opportunity (that we were not under a contract, though we were under the impression that we were) and abusively ripped off one of their own clients as quietly as they could. They felt that a 400% overnight increase in fees wasn’t worthy of a phone call or email as a heads up, just an innocuous line item in a statement 2 months prior that indicated that fee increases happen in January. No indication what the fee increase would be and certainly no indication that it would be a laughably egregious increase. Price increases are a way of life, but I work hard to make sure my clients know that we respect them enough to be open and honest about them. Heartland had no such respect for us.Heartland lost my business forever by simply showing that they did not respect their partner in business and instead saw an opportunity to rip someone off and jumped on it. Customer service did a fine job of helping right some of the wrong, but why would I be in business with or recommend a business that I can’t trust to not try to screw me the moment I’m not watching them like a hawk? It seems like making that one-time cash grab was a stupid decision to make from my perspective, but Heartland has obviously been very successful, so apparently that greediness works out for them. I just know that we won’t ever do business with them again, and they’re one of the few companies I will actively encourage other business owners to avoid.

    1
    • Organization Name: Animal Hospital

    This comment refers to an earlier version of this review and may be outdated.

    Sally Power

    Organization Name: Treasure House Fashions

    Our nonprofit was pressed into termination due to unforeseen circumstances. Heartland required written notification (done in addition to the email notification) but continued to auto withdraw from our account due 2 more months! Fighting for a refund was not pretty and weโ€™re charged an early termination fee. Could never recommend!! All this in Phase Two of COVID, shame on you Heartland!

    • Organization Name: Treasure House Fashions

    This comment refers to an earlier version of this review and may be outdated.

    MM Mark Muff

    Organization Name: North End Computers

    Fee’s and charges Overall wound up being just over 6% of each transaction.Charged $125 a month for PCI “noncompliance” even though we were always PCI compliant.Argued about fee’s and charges they never reduced or refunded.$295 early termination fee after being told by sales rep there are no early termination fee’s.Worst processor in 20 years. Enough Said. Bye Bye Heartland.Would give negative rating if possible.

    1
    • Organization Name: North End Computers

    This comment refers to an earlier version of this review and may be outdated.

    Shawn Moore

    Organization Name: Sky Ranch Lodge

    I am so frustrated with this point of sale system. It is constantly crashing in the middle of a transaction where I have to ask the guest to enter a tip again and go through the process. This is embarrassing. It has a rounding error with the sales tax that cannot be addressed. It does not break down reports any meaningful useful way. I am recommending to my employer to remove this POS. POS should stand for something else other than point of sale with Heartland. Garbage.

    1
    • Organization Name: Sky Ranch Lodge

    This comment refers to an earlier version of this review and may be outdated.

    Benny Haas

    Organization Name: The Plus

    Garbage company, got off the phone with customer service and was told that covid has really effected the company’s bottom line and that they are sorry that they did not have the staffing to let us know we could apply to have our monthly fee’s waived. Our businesses has been closed and has not had a single credit card transaction in 6 months.

    1
    • Organization Name: The Plus

    This comment refers to an earlier version of this review and may be outdated.

    Shane Schryver

    Organization Name: MidTenn Alarms

    Heartland seemed great at first, but then after a couple months with them, we kept receiving notices from the IRS stating that we were not paying out taxes correctly (Heartland’s Job). Well it turns out they were only paying it monthly instead of Bi-weekly like they were supposed to. $3000+ in fines later, we finally figured out the problem by talking to an IRS representative. Needless to say, we are no longer using them.

    1
    • Organization Name: MidTenn Alarms

    This comment refers to an earlier version of this review and may be outdated.

    Ruben S

    Organization Name: Valuecare Pharmacy

    Heartland Payment Systems is notorious for charging hidden fees without informing the clients. These fees are PCI compliance fee if $120 per month, MasterCard high risk fee $500-$700 a year. They will not refund these fee despite providing them with documents. I strongly discourage using them they are total rip-off.

    1
    • Organization Name: Valuecare Pharmacy

    This comment refers to an earlier version of this review and may be outdated.

    Ryan

    Heartland used to be a great company. It was sold to global payments in 2015 and has been worse every year since. We have had 3 outages in the last 2 days! Several outages over this summer. Absolutely unacceptable. We are dropping them as soon as we can get our POS switched over. It is a huge hassle to switch POS, but being unable to take card payments is a far bigger problem.10 years in the restaurant biz, 7-years as an owner, trust me when I say do not use Heartland as your credit processor.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Gerald Coe

      Organization Name: Cornhusker International Trucks

      Worst credit card service I have ever had to use. We have been without pin pads since they did an update last year. We can not swipe a credit card, so we have to key in every transaction. I wonder what that cost vs swiping a card?

      • Organization Name: Cornhusker International Trucks

      This comment refers to an earlier version of this review and may be outdated.

      Charles Durden

      Organization Name: Savannah Comics

      Switched to Square after 500 pci fee. Heartland is almost as bad as Waste Management. Avoid them at all costs. The will treat you like they think they are the Government.

      1
      • Organization Name: Savannah Comics

      This comment refers to an earlier version of this review and may be outdated.

      Norma Vides

      Organization Name: Vinotera Wine

      If you only can imagine the heartache and headache this company has given me for the past last business days. I would not recommend this company, especially if you’re a small business. They talk big about cash flow and they have been holding my money for three business days and their customer service is terrible. You don’t get anywhere with anyone and instead they point the finger at you instead of fixing the problem. What type of customer service is that. Available Funds for a small business is everything but this company doesn’t seem to understand that. Terrible service.

      1
      • Organization Name: Vinotera Wine

      This comment refers to an earlier version of this review and may be outdated.

      Larry Hall

      Organization Name: AVLH Inc

      We used Heartland for 8 years at 3 small businesses. We had to replace their stand alone hardware 3 times over the past year. And then started making me fill out PCI compliance online form or charge me $125/ per store if not filled out correctly. Working in security software for over 30 with CIA/FBI/Dod, 90% of those questions should be answered by Heartland, not me the owner. Their equipment is standalone, I have no idea what software they have on their equipment or how they send their encrypted credit card information. This was just another fee for Heartland to get from small businesses. Majority of times a company is hacked due to insider information/help. I doubt every Heartland IT person has gone through a thorough background check…

      2
      • Organization Name: AVLH Inc

      This comment refers to an earlier version of this review and may be outdated.

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