Square Invoices Review

Pros

• No monthly fees
• Easy to use
• Excellent mobile apps
• Impressive feature set
• Numerous integrations

Cons

• Unsuited for service-based businesses
• No multi-currency support
• Unsuited for high-risk industries

What Is Square Invoices?

Square Invoices is part of the Square ecosystem, providing invoicing, sales tracking, contact management, and more.

When you create a Square account, you gain access to the entire Square Dashboard. It differs from typical invoicing software in that you won’t find features such as project management, making it difficult for service-based businesses to use the software. The software offers no multicurrency support and limited sales tax functionality.

What Square does offer you won’t find in other invoicing solutions. For some businesses, this may completely outweigh the software’s faults. Considering that payment processing is what Square does best, this software is a great option for small businesses looking for quick billing, online payment processing, detailed sales analytics, a free point of sale app, and advanced inventory.

Square Invoices Pricing

When you sign up for a Square account, you’ll get access to the Square Dashboard (where you’ll find the invoicing feature). A Square account is completely free, but you will have to pay if you accept online invoice payments. You’ll also have to pay for a monthly Square subscription if you want more advanced invoicing features and automations.

Square recently updated its pricing model. Instead of having free and paid Square Invoices plans, invoicing is now included in your Square subscription.

Square Free Plan

For invoicing, Square Free Plan includes:

• Invoices
• Recurring invoices
• Deposits
• Automatic payment reminders
• Project workspace & dashboard
• Contracts
• Contract templates
• e-Signatures
• Estimates
• Reports

Square Plus Plan

The Plus plan includes everything in the Free plan, plus:

• Reduced processing rates for online & in-person payments
• Custom invoice templates
• Batch invoices
• Payment schedules
• Custom contract fields
• Multi-package estimates
• Automatically convert estimates to invoices

Square Premium Plan

The Square Premium plan does not have any additional invoicing features when compared to the Plus plan. However, it does have more advanced features in other areas, including 24/7 phone support and additional features and reports for retail shops, restaurants, and service-based businesses.

Additional Square Services

In addition to the features included in your free Square account, you can also take advantage of Square’s other free and paid add-ons and features, including:

• Square Debit Card
• Square Capital
• Square Payroll
• Square Marketing
• Square Hardware

Is Square Invoices Easy To Use?

While it can be confusing to learn everything that Square is capable of, actually using the software is a piece of cake.

The UI is modern and well-organized, and the features are intuitive and easy to navigate. There’s a Getting Started dashboard to help you get up and running, and there’s a built-in help center if you need any additional assistance along the way.

If you want to take invoicing on the go, Square has you covered with its great mobile apps.

Square offers 100+ integrations covering everything from accounting to eCommerce, inventory, healthcare management, and more. API is available for developers.

Overall, Square Invoices is extremely easy to use.

Square Invoices Features

Square offers an incredible number of features. While you won’t find all of the typical things we usually see with invoicing software, Square has some unique additions that you won’t find anywhere else.

However, we do have to consider that Square Invoices is missing some invoicing features you’ll find with most of its competitors, such as expense tracking, built-in time tracking, and projects.

Here’s an overview of what the software can do:

Square Invoices Customer Service & Support

Square offers several great support options, and representatives are generally kind and knowledgeable. Phone support is limited to business hours during the week, but Premium accounts have access to it 24/7.

Square gets it right with its help center and has tons of guides for using the software.

Here’s a full list of what to expect from Square’s customer support:

• Phone: You can call Square for help. There’s a call-back option if you don’t want to wait on hold.
• Email: Square does offer email support, with responses varying from one to three days.
• Help Center: Square’s help center has tons of great how-to articles and a handy search bar to help you find what you’re looking for.
• Community: There’s a Square community where you can ask questions of existing Square users and search old inquiries as well.
• In-Software Help: From within the software, you can access the help center or live chat with a bot that can answer basic questions. The bot will direct you to a representative via phone or email if it can’t answer your question.
• Guides: Square offers several guides on accepting payments, managing your business, and more.
• YouTube: Square has an expansive YouTube channel with numerous tutorials.
• Square Blog: Square maintains a blog with helpful business articles for small business owners.
• Social Media: Square is active on X/Twitter, Facebook, and Instagram.

User Reviews

Square reviews are a mixed bag, but it’s important to note that not all user feedback is specific to Square Invoices. Square has had over 900 complaints on the BBB over the past year, and the company receives a dismal rating of 1.2/5 stars on Consumer Affairs.

On the plus side, Square has good ratings across several review sites. The company receives ratings of 4.6/5 (based on 85+ reviews) on GetApp and 4.7/5 (based on 160+ reviews) on G2.

We considered the quality and quantity of these user reviews when giving our own score of 4.4/5.

Negative Reviews & Complaints

Here are some of the recurring issues users experience:

• Limited invoice templates & customizations
• Emailed invoices end up in spam folders
• Expensive processing fees
• Cancelled accounts & fund holds

Positive Reviews & Testimonials

Here are some of the things users love about Square Invoices:

• Affordable invoicing solution
• Professional invoice template
• Time-saving automations
• Invoice tracking
• Easy to use
• Mobility

Is Square Invoices Secure?

Square uses data encryption and two-factor authentication to protect your company’s data. Data is stored in a secure, undisclosed facility. The company is PCI-DSS compliant as well. Square also uses risk visualization to “stop fraud before it happens.”

This feature, in particular, is a double-edged sword. While it’s nice that the company watches out for unusual activity, this often leads to funds being held or accounts being closed — even when a transaction is legitimate.

What does all of this mean for your business in terms of security? Make sure any emails you receive are actually from Square, and use Square Secure to help prevent your funds from being held. Check out Square’s help center for additional resources on recognizing and reporting phishing scams.

Square Secure

Square has a built-in feature called Square Secure that helps protect your company in the case of disputes or chargebacks. The way Square puts it, the bank fights for the customer, but Square fights for you — the seller.

This service is also incredibly important to help safeguard your funds. As we mentioned in the negative reviews section, users have had issues with their funds being held or accounts being closed entirely for abnormal or large transactions. You can use Square Secure to provide sample invoices and legal documentation about your business’s proceedings so Square can better understand what “normal processing” looks like for your business.

Final Verdict: Is Square Invoices Worth It?

Square offers pretty decent invoicing, considering it’s more known for its POS and payment processing. Square has one of the best point of sale apps you’ll find, with advanced inventory, detailed customer analytics, and sales insights that you won’t find in a normal invoicing software app.

Square also offers an attractive invoice template and makes it incredibly easy for customers to pay invoices online. The auto-schedule invoicing feature and strong mobile apps are the icing on the cake. For businesses in need of these features, we give Square two thumbs up.

Something else to consider is that small business owners will frequently purchase invoicing software and integrate it with Square to accept online payments. Square cuts out the middleman and saves you quite a bit of money in the process. The software is ideal for business owners looking for an all-in-one invoicing and payment processing solution and is ideal for product-based businesses.

Square is missing project management, which could be a dealbreaker for service-based businesses. There’s no expense tracking or multicurrency support. However, if you can live without these features, get started with a free Square account and take the software for a spin.