Merchant Maverick's Rating: (5 out of 5)
Last Updated: September 5th, 2013.
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CDGcommerce is an excellent merchant account provider with offices in both California and Virginia. Most of you have probably noticed that the bar for a perfect 5 out of 5 rating is pretty high here at Merchant Maverick. CDGcommerce has passed that bar with flying colors.
In an industry where unethical business practices have in some cases become the norm, CDGcommerce doesn't compromise. They've been in business for over a decade, yet I literally had trouble finding a single complaint about them. Even the neutral reviews that I've seen don't discredit them in any way. Check out this WebHostingTalk thread and this GIDForums thread to get an idea of what I'm talking about. The general consensus is that CDG takes their merchants seriously. A much needed breath of fresh air, if you ask me.
Their focus on obtaining business through referrals and partnerships puts them in a position where the "hard-sell" approach becomes unnecessary. They understand how much more powerful word-of-mouth can be, but also how accountable it can make them.
- They have a great testimonials section with fully-disclosed (i.e. full-name/business name) testimonials.
- They don't lock you into a contract that charges a cancellation fee.
- They don't charge any bogus random fees (e.g. annual fee, setup fee, monthly minimum, PCI compliance fee).
- They offer a free payment gateway for all you eCommerce businesses.
- And finally, they provide their merchants with an educational resource center. What more could you want?
CDGcommerce gets a 5 out of 5.
San Pedro, California and Chesapeake, Virginia.
Doesn't look like CDGcommerce is a subsidiary of any other company.
Acquiring Bank(s) (Acquirer):
First National Bank.
CDGcommerce processes its own transactions.
Authorize.Net or QuantumGateway. Their in-house QuantumGateway is offered for free.
I'm pleased to say that I couldn't dig up any negative reviews on CDG. You can see from their BBB profile that they've only had 5 complaints in the last 36 months, which is awesome. Being in business since 1998, I would expect more unhappy customers from them. So either they're very good at reputation management, or (my personal suspicion) they're actually a great company.
Can't have any common complaints, if I don't even have a single complaint.
CDGcommerce has a big list of testimonials on their site. I contacted most of them, and have received two responses so far. Both merchants were extremely happy with their accounts and assured me that they weren't paid or incentivized in any way by CDGcommerce to write their testimonials.
Their digital application is secured by McAfee.
I've personally experienced CDG's customer service, in addition to the responses that I've heard from references and other friends. Their staff is very helpful, knowledgeable, and operates with a great deal of integrity. They offer live chat, email, and phone support 24/7.
The sales rep told me that they don't have any contract terms.
No cancellation fee.
CDGcommerce does offer interchange-plus pricing, but it varies from business to business. Be sure to ask them about it, though.
Seasonal downtime is offered, but you must be in business at least 6 months out of the year.
Internet/Online (e-Commerce), Retail, Mobile/Wireless.
CDGcommerce's self-proclaimed "primary area of expertise" is in the online/internet field. Great news for all you e-Commerce site owners.
Don't forget to leave your review and rating in the comment section.
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