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Clover Mobile Review

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Clover Mobile Review

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Date Established
2014
Location
Mountain View, CA
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



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25 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Penny Martinez

    Organization Name: caribous tooth inc

    have 3 Clover mobiles that Clover will not set-up because we are not using the card swipes, not doing credit card processing on them, Need help

    • Organization Name: caribous tooth inc
    Dakota Fillet

    Hi Penny, Clover may want you to have a merchant account to use their services but if you just wish to use the POS for cash transactions or inventory management, all you should need is their activation code. You can email matt@merchantmaverick.com with any future questions on the topic. Hope this helps!

      luke lauri

      Organization Name: Bonne Sante Plymouth

      This product has recurring freezing issues, where a ‘reboot is required, taking 3 – 5 minutes a time. In the peak of a busy service this is not very helpful. I couldn’t recommend this product for this reason alone.

      1
      • Organization Name: Bonne Sante Plymouth
      Beck

      Organization Name: Greenride Inc

      They hold our $30k over 2 weeks, we’ve never seen the money. They wanted us to cancel the transaction, we did, 2 days later they have withdrawn $ 30738. Hard to get customer service, if you want to terminate their service it’s another $485. We’ve never told we’re signing the contract. Please DON’T get Clover

      1
      • Organization Name: Greenride Inc
      Joy Coleman

      I have a question why does the end shift cash balance not be right. If you reprint a cash slip do you need to add in the payment

        Jessica Dinsmore

        Hi Joy,

        To be honest, this isn’t something we’ve ever encountered before, so it may be a bit outside of our expertise. I’d rather not give you an answer that I’m not too certain about. If you happen to figure this out on your own, please let us know what solution you find so we can learn how to answer something like this in the future.

          noam simckes

          dont ever use them THEY ARE A SCAM. hidden fees all over the place.

          1

            This comment refers to an earlier version of this review and may be outdated.

            Travis Brunson

            By far and away the most frustrating and glitchy piece of technological crap I have ever encountered,. Needs to be constantly reset. Bluetooth and wireless printer constantly lose connectivity. I’ve gone through 3 Clover units and 3 printers and the same issues always replicate. I average about five transactions a day through the machine, and it otherwise just sits there so its not being asked to do much. One time it went into a shutdown mode which required a new unit where I had to pay for shipping.Seriously … go with any other option. It is THE WORST.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Mike

              Biggest mistake my young company made was buying a Clover Flex. Giant piece of junk.

              1
                Sebastian

                If you have the option to use a different service do so before you regret it. I was singed up for them as a complementary (obligatory) package of my checking account. Their service is unreliable. My business had to start using PayPal (I’m not getting paid to mention them). Clover services was masked underneath the bank’s “Merchant Service”. Once their service proved useless I tried closing the account to find out there is a $500 early termination fee or a monthly fee that I need to pay until the 3 year contract ended. The contract went on as the back account forced me to maintain it. Two month before the 3 year contract ended they charge the $500 early termination fee. Now I’m stuck in their collection department which is efficient unlike their customer service.

                  This comment refers to an earlier version of this review and may be outdated.

                  lori shonk

                  my friend and i got a clover card reader for an estate sale. we used it for 3 days made maybe 4 transactions on it. that was in august. she was finally able to return it to them last month (nov). she is still being charged for the use of it. even though there clearly wasn’t any usage on it for months. they keep telling her she cannot speak to a manager. my question is, why hasn’t the bbb flagged these people yet. isn’t it fraud to keep billing people after they tell you they no longer want your service and have returned the equipment? DO NOT USE THIS COMPANY!!! all you will do is loose your money and your patience trying to stop them. they get a rating of negative 100 stars from me

                    This comment refers to an earlier version of this review and may be outdated.

                    Blake

                    Absolutely the worst customer service ever!!! Do not buy, lease, rent this system. In business for 4 years had Clover 2+ years. Like the functionality, hate, hate, hate support and customer service. We sold the business last week and are still trying to figure out what we need to do to cancel (no less than 4 hours on hold and countless managers). We are now having to send back a system that we thought we owned and having to pay $700 to cancel. This company along with First Data merchant services have the worse business model ever. Beware, do NOT go down that path. I would give them a negative number if I could.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Raymond Hill

                      We have had a clover card reader for less than a year and it has just becomeUseless with a ficticious tamper alert for the third timeEach time it takes from 4 to 6 days to get a replacement which as you can imagineFor a small business (only one reader used) is a disasterWe were mis sold on after sales and usefulness of this equipmentAnd if we had known of the problems we would NEVER have used itThe replacement system (delivery) is not flexible and despite suggesting Several ways of improving it, we have been ignored and badly let downWhen working, the device is fantastic. But I would urge any small business toAvoid it at all costs. And I mean costsRay HillHalf moon Inn UK

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Alex Eddy

                        Really was hoping this would be a good product. The setup process alone is enough to make you give up. The service line is pretty much useless with long hold times and a team with little knowledge. Just had a second device sent as apparently the first was defective. Stay away! Go with Square instead!

                        2

                          This comment refers to an earlier version of this review and may be outdated.

                          Brad Scott

                          We have been using Clover in our Liquor store for 7 Months and we LOVE IT!!!! The system manages our inventory, profit/loss, tells us what our best sellers are and keeps up with our taxes for us. It also does age verification which is HUGE for us!! I read up before I purchased. The best place to purchase is from Sam’s Club. They are the ONLY First Data source without contracts, ETF fees, ect. I have the Station and Mobile and we use our Mobile to check in our inventory. LOVE IT!!

                          5

                            This comment refers to an earlier version of this review and may be outdated.

                            alex batista

                            Constant system crashes. This whole system setup is a sham. They charge you for everything even support. Stay away…

                            1

                              This comment refers to an earlier version of this review and may be outdated.

                              Very Unhappy Customer

                              DO NOT SIGN UP FOR THIS!!! We met a rep in 01-2016, in our local bank. I activated the Clover/First Data 3 months later on 04-08-2016 and made the first transaction 04-08-2016. The money was never put into our account. When I called the rep, he lied and said he did not know why it did not go into our account. I called the number that was in my email in 1-2016. I was on the phone for 2 (TWO!!) hours. They told me that I owed them $1,500.00. THEY WERE CHARGING US RANDOMLY FROM 1-2016 $25.00/DAY!!! I called my bank and suggested that they NEVER allow a clover rep ever to meet with a customer in their bank. The $25.00/day was not on my checking account, they were just waiting for us to swipe a card so that they could keep all of the money and tell me that we owed them money!!! My bank is meeting with the Clover district manager this morning, and my bank had to put a hold on my account so that Clover could not charge us any more overdraft fees. My bank also reversed all of the overdraft fees that Clover caused us to have.

                                This comment refers to an earlier version of this review and may be outdated.

                                Dennis

                                First let me start off to say that this system is horrible. It’s a perfect example of a large institutional bank seeking to get out every penny out of your small business. The clover system that they had set up locks you into horrible rates. Their customer service sucks they won’t even call you back.

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Claudia

                                  I cannot even find an address to ship this machine back. Any help?

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Julie Titterington

                                    Claudia – where did you buy it? From a bank? From First Data? I would send it back to the folks who actually sold it to you.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Jay Lender

                                      I bought a New Unit on Amazon that I wanted to use with my vape store at zoombavapors.com (Shameless Plug lol). It claimed to be unused by the owner. When I got it, it was preloaded with a Spa already on the unit. I called First Data than Clover just to be told that I cannot do anything with the unit. I might as well put it in the garbage because First Data doesn’t allow for reprogramming of the device.
                                      My bad. I should have done my homework first.

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Cordell Hailey

                                        I purchased a clover unit.After six days for health reasons i returned the equipment.This was October.I have been billed $16.42 for 5 months now.Every month when i see the charges i call to complain and ask for my refund for these 5 months with no help.Thet put me on hold for up to 20 minutes hoping i will hang up the phone,which i did. They will not return my calls or offer a refund.Beware

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Dom livoti

                                          Our Clover mini has been a complete nightmare. When you execute a pre- authorization through the authorization app ( a $15 month upgrade) and then void it it prints an authorization and void ticket. When you get your statement at end of month you’ll discover that First Data process your authorizations as sales and charges you full rates as if they were sales. Then they charge you refund fees for the voids. I’ve been overcharged on $25,000 worth of sales that I never made in first two months I’ve had it. I have to spend 14 hrs every month talking to their clueless customer service reps who send it to escalation reps that never do anything. I’m sure charging these interchange sale fees on authorizations is in violation of Fed Law. Now I’m trying to just send it back but the lease company says it’s not their fault the machine malfunctions since first data makes and programs it. So it’s gonna take a trip to the lawyers office and a lawsuit to get rid of this fleabag processor and the Clover. Don’t buy one, lease one or even look at one. Go with square

                                          1

                                            This comment refers to an earlier version of this review and may be outdated.

                                            john r

                                            We purchased Clover shortly after it came out in 2014. The highly touted (by the sales rep) reporting metrics turned out to be so primitive and limited that we really couldn’t use any of them to help manage the business. The menu structure will not allow for a category within a category. For us this meant that all small pizzas had to appear on one page, and all large pizzas had to appear on another. We had to program the menu ourselves as the Clover attempt to set up our menu was unusable. The worst part of it all is that upon sale of the business, Clover is completely unwilling to reprogram the hardware to the new owner’s bank account. It is essentially a boat anchor, or three boat anchors in our case. They even laughed at us, saying that First Data owns 51% of the credit card processing market and they figure that they will get the new owner’s business one way or the other. DO NOT BUY OR LEASE THIS SYSTEM. THERE ARE FAR BETTER SYSTEMS OUT THERE.

                                            1

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Chris Hober

                                              We leased the Clover swipe unit, but (fortunately) not the Clover Station. As our business consists of rentals, primarily, we found it to be a complete bust. Essentially – the information that we needed for deposits was unavailable to us. If we used a deposit option – it credited the customer with a new deposit daily!!! On the positive side – both customer service for Bank of America and the technical support at Clover was excellent. But the techs informed us that there was no way to resolve our problem and nothing in the works to fix it in the future! They were somewhat flabbergasted by this situation, as they acknowledged that the system should have performed these functions. if you have rentals and need deposits – this system is not for you. We’re paying for this mistake.

                                              3

                                                This comment refers to an earlier version of this review and may be outdated.

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                                              Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.