NCR Silver Review

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Date Established
2012
Location
Alpharetta, GA

Overview:

NCR Silver is a cloud-based iPad POS system made by 150 year-old electronics giant NCR Corporation, the first point-of-sale company in the world. This software sets itself apart in a handful of ways and should be a serious consideration for small to medium-size business owners.

For some, the sheer size of NCR can be enough to dissuade them. Nowadays, we tend to gravitate towards the struggling, quirky startup rather than the (seemingly) soulless corporation. And NCR is a corporation in the traditional sense—a message that comes across in its six billion in annual revenue. Yet being the child of a rich parent does have its benefits. As a developer of various other POS systems—Aloha, which has been made specifically for restaurants, and Counterpoint, aimed at retailers—NCR is able to bring a level of know-how to the table that its competitors simply can’t match. This out-in-the-trenches experience genuinely shows in some of its features. NCR has also set itself apart as a company that responds quickly to new feature requests and market demands. Both of these attributes are made possible because of its size.

Staying on the same positive note, recent additions to NCR Silver’s subscription-based services have also added a little more of the personal flavor that many thought was lacking. They now include, for example, full 24/7 live support and a range of less-than-mainstream integration options . . . considered BitCoin, anyone?

Pricing:

All subscriptions come with a 14-day free trial, but beyond that NCR’s got a pretty unique pricing model, as far as software-as-a-service subscriptions go. There aren’t a range of plans that add or subtract POS features based on what level you choose. There are two options, the second one aimed specifically at restaurants.

  • Silver Basic, $99/mo ($79/mo with annual contract) –Includes live 24/7 support, initial training and inventory/menu loading assistance, bi-annual training for new features, and hardware maintenance (only on hardware purchased from NCR). Only one device is covered. For each additional iPad or iPhone you’ll be charged $0.10 per sale with a cap of $39/mo per device.*
  • Silver Pro, $169/mo ($149/mo with annual contract) – Includes all the options and support of the standard version plus some restaurant-specific features, specifically seat assignments and table layouts. Also includes free NCR hardware replacement, and each additional iPad will cost $50/mo.

*What’s great about this additional device pricing model is that there are plenty of small businesses that don’t need a second register full time (usually only as a back-up at peak times). In that case, paying a per-register fee isn’t worth it for how little use it would get. To have this kind of pricing flexibility is an attractive proposition.

Web-Based or Locally-Installed:

NCR Silver is a hybrid setup; the iPad app handles all the register specific tasks, with limited admin functionality. But for full control of your POS—detailed inventory tasks, employee time, customer rewards, reports etc.—you’ll need to access it through the web.

The hybrid architecture means that there’s a good amount of offline protection, and you can easily set up “offline credit” to accept payments during a connectivity outage. You do this at your own financial risk, because the system will queue up the charge for authorization, which happens long after your customer has left the building.

Specific Industry:

NCR Silver is surprisingly versatile, and could easily work with a variety of businesses. It’s the RuPaul of POS, changing its identity with ease and effectiveness. With features like remote kitchen printing, item modifiers, split payments, and tipping, it could easily fit in at a quick-serve style cafe or coffee shop. But with its inventory management, support for item variations (like size and color), and easy handling of returns, retails shops of all flavors would find a lot to like here, too.

If you’re a restaurant-owner then you’ll want to go with the restaurant-specific option. It’s becoming more the norm for POS software providers to offer a unique version, usually built on the standard one.

Specific Size of Business:

NCR Silver is aimed squarely at small to medium sized businesses, though I’ve been told that they support a couple franchises as well. Until fairly recently, Silver didn’t even have the ability to manage multiple stores under a single account. Even with this added feature, its prime audience remains unchanged, and NCR is wise to keep its focus where it is. Small business owners don’t normally get the kind of attention NCR is offering, and many will be happy to know that their POS system is not sharing support resources with larger companies who can afford better service.

Ease of Use:

NCR built its reputation by easing the pain of handling cash transactions. It would have been easy, then, for NCR to develop something quick and basic on the iPad, throw the heft of its name behind the venture, and boast at how far the company had come.

NCR Silver stands on its own, though; it’s well designed, with an intuitive interface that gives most tasks an almost weightless feel. I was able to accomplish nearly every task involved in setting up a store—adding inventory and customers, for example—without the slightest bit of assistance or forethought. This is how I do most things in my life—on my own and without a plan—so I felt right at home within NCR’s web interface.

Even mass imports were self-explanatory, using the CSV template NCR provides. The CSV is easy to find: click on “Import Items” and you’re presented with instructions on how to do it and a link to the template. When I did need help from the web console; selecting the “help” link from within the interface brought me to the appropriate document for that specific screen. You also have the live chat option, prominently visible in the dashboard area that can connect you with someone immediately. This is great for instant gratification.

Working inside the POS app was just as easy. The interface was beyond intuitive, and I knew how to use it before I even saw it. That sounds hyperbolic, but it isn’t. The app does what it was designed to do. Honestly, I’m starting to not want these things to work well or be well designed. It’s difficult to come up with a creative way to say, “It works really well!” How many ways can I express the attractive visual design? What’s a new way to explain how much difficulty I didn’t have? It’s a difficult job being a software reviewer.

Having tried it on both an iPad and an iPhone, I’d say count on buying an iPad. The iPhone screen is too small and there’s too much back and forth between pages—selecting items, seeing the full order, cashing out—which makes using the app cumbersome. It’s a complete 180-degree turn from the iPad app, which was easier to understand than Ikea furniture assembly instructions.

Hardware and Operating System Requirements:

The app itself will work on any iPad, iPhone, or iPod as long as you’re running iOS 6.0 or later.

As with any iPad app, the supported peripheral hardware forms a narrow list. But you’re not going to go broke buying these things. NCR offers some hardware bundles alongside some extra a la carte options. They don’t tell you the manufacturer for each item, instead quasi-branding each as “for NCR Silver.” It’s a semantic trick to get you to buy the gear from them. Even so, they don’t appear to be gouging you for extra dough. Here’s the breakdown:

  • Register Only Bundle, $599 – This just a tablet with the pre-loaded software and a stand designed to encase (and hide) all of the necessary wiring. The biggest perk (over simply buying a tablet and stand yourself) is that the software comes pre-loaded in a closed POS-only system, meaning that your staff won’t be able to play games or surf the Internet (at least not with company property) when they should be working.
  • Standard Bundle, $1099 – This comes with the same pre-loaded tablet and stand, in addition to a customer display, 13” cash drawer, and receipt printer.
  • Retail Bundle, $1249 – This is the same as the Standard Bundle except that it also includes a scanner.
  • NCR Swivel Stand, $99 –Fits iPad 2, 3, or 4. It tilts, swivels, and has a magnetic base so it stays in place on top of your cash drawer all while serving its main function of keeping your iPad vertical.
  • iPad Air Adapter Kit, $10 – Since the Swivel Stand doesn’t fit the iPad Air, you get to pay an extra $10 for the adapter to make it fit. At least if you upgrade to the Air, you don’t have to buy a brand new stand.
  • Countertop Receipt Printer, $285 –Can be connected to your router through the provided Ethernet cable or directly to the iPad over Bluetooth.
  • Mobile Receipt Printer, $355 – A Bluetooth only printer, available for customers who don’t have Wi-Fi and don’t want to spend $70 less on the receipt printer I listed above, which also supports Bluetooth. This one’s a little smaller, so I guess that makes it easier to transport, but come on: is it really that hard to move a full size receipt printer?
  • Cash Drawer, $109 – It is 13″ wide and has a removable till and if you’re still reading this sentence you probably expect way too much from a cash drawer. Really, it’s a drawer. It holds cash. Enough said.
  • Cordless Barcode Scanner, $269 – Will scan barcodes cordlessly, as its name cleverly implies.
  • Register Scanner, $149 – Though not cordless, it will still scan products.
  • Credit Card Reader, $79 –Regardless if it’s for the iPad or iPhone/Pod, there are two options: the 30-Pin and Lightning connectors.
  • EMV Reader, $229 – Accept chip cards with the EMV-enabled reader. It is even capable of handling contactless payments, though the software itself doesn’t quite have that ability. This just means you won’t have to upgrade your equipment again when NFC payments come into full swing.
  • Customer Display, $209 – Give your customers something to look at as their sale total steadily rises so they don’t have to wait until they get their receipt to complain about how expensive your cashmere sweaters are.
  • Mac Mini Server, $499 – You’ll need one of these if you want multiple devices to mirror activity (open a tab on iPad 1 and close it on iPad 2). Note that this feature is only available with the Silver Pro plan.

Product Features

We’re getting to the point in the evolution of cloud-based POS systems when there are certain features you expect to see as a matter of course. NCR Silver does not disappoint in this regard.

  • Fully Functioning Cash Register – Accept multiple tenders, including gift cards and Bitcoins. Pay cash in or out, run till counts, add and override tax amounts, hold tickets to be recalled later, and easily add discounts to transactions. Printer routing allows you to set items to print—or not—to a kitchen, bar, or prep area printer.
  • Inventory Management – The inventory module doesn’t just keep track of how many items you have. It also tracks your vendors and costs, keeps track of reorder points, supports variations like size and color, and allows forced/optional modifiers for food-service establishments.
  • Employee Management – Maintain employee profiles with customizable access parameters and user roles. Assign each employee a unique pin for login and to track labor hours with the time clock feature.
  • Reporting Suite – You can get a general look at your store’s performance with the Activity Summary, which provides a snapshot of net sales, transactions, tips, taxes, returns, discounts, and the sales generated by email campaigns. For a closer look, there is also a sales dashboard alongside a customer dashboard. For even more in-depth analytics, Silver offers a basic swath of exportable reports on the finer points of your business.
  • Multi-Location Functionality – With the new multi-store features, you can get a bird’s eye views of the entire operation or drill down to each site for specific details, whether for inventory, customers, employees, or sales. Too often I see systems with low stock thresholds that claim to alert you, but that alert only sounds when you sit down and run the low stock report. NCR Silver actually goes the extra mile and alerts you proactively.
  • Offline Functionality – Full offline protection is now available, meaning you can run credit card transactions (at your own risk, of course) when there’s an outage, and NCR will queue up the authorizations until the system is back online.
  • Email Marketing – NCR doesn’t stop at having a master list of names, numbers, and addresses. It’s not uncommon for POS software to email receipts, but how about a follow-up message the next day, thanking the customer with a special offer? This email functionality is one of NCR Silver’s stand-out features. You can manage your whole email marketing operation—broadcasts, newsletters, welcome emails—from within the member area.
  • Loyalty Programs – If a customer is already in your database, a credit card swipe will cause the software to prompt the cashier with the matching name(s) to associate with the sale. There are also two ways to work a rewards program—by dollars spent or number of visits—as well as integrated social media marketing tools (Facebook and Twitter). As mentioned earlier, there are accompanying analytics so that you can track all of your customers’ responses (including a section for “Customer Notes”).
  • Mobile Ordering – Through one of NCR’s most recent developments, customers can order ahead through the NCR Sidewalk app. With your business linked into this service, customers can search by location, place orders, and pay in advance from any mobile device.

Integrations and Add-Ons:

NCR Silver integrates with the following programs:

Though not an extensive list, I’ve been told that NCR Silver will be expanding their integration repertoire to include some eCommerce options in Q1 of 2016.

Compatible Credit Card Processors:

Due to the size of the company, NCR Silver integrates with most merchant credit card processors. ElavonPayPal HereVantivChase PaymentechFirst DataGlobal PaymentsHeartland Payment SystemsMercury Payment SystemsWorldPay, and TSYS are all covered. You can also manually enter data if you need to use a stand-beside credit card swipe machine for those few merchant services that aren’t integrated.

You can integrate with BitPay if you want to accept Bitcoins, a currency that I still haven’t been able to understand. It also offers LevelUp for one-touch mobile payments. If you want to learn more about Bitcoin, click here (somebody clearly more intelligent than me has written a good introduction to the topic).

One thing to note here is that NCR is completely EMV-enabled, but if you want to use it, it’s going to cost you some extra dough each month. With EMV, you’ll add another $20 to your monthly subscription (no matter what plan you’re on) and the price for each additional register gets bumped up as well. Fortunately, you get a free reader with each terminal you pay for.

Customer Service and Technical Support:

NCR Silver offers the following 24/7 support options:

  • Live Chat – You can chat with a sales representative Monday through Friday from the standard 9 to 5 business hours from the NCR Silver site. You can also get hold of tech support anytime through the back office web page within the system.
  • Phone Support – Call or text the Customer Care Team at 1-877-270-3475. You don’t even have to sort through the automated menu options that normally accompany a call to tech support. You’re connected to a real live person the first time!
  • Email Support – You can also email customercare@ncrsilver.com for personalized help.
  • Customer Care Website – The site has a comprehensive knowledgebase of articles, videos, and user guides.
  • Social Media – Like most companies, NCR Silver maintains active Facebook, Twitter, YouTube, LinkedIn, Google+, and Instagram accounts.

Negative Reviews and Complaints:

  • Faulty Card Reader – I found a couple reviews reporting “finicky” credit card readers that are consistently malfunctioning and forcing merchants to manually key in credit card data, which compromises many of the safety features designed to protect against counterfeit fraud. Normally, I wouldn’t ding the software people for this, but NCR insists on supplying your hardware for you. If they’re going to make you buy the readers they pick out, they should at least make sure they work.
  • Tipping Feature – One user said that the app doesn’t always add up the tip correctly, meaning that they have to go back and perform all the calculations by hand. This could simply be user error, but the process of adding credit card tips is more problematic. The only way to add a tip to a credit card transaction as it’s being rung up is to click this tiny button and select the percentage amount the customer wants to add. The button is very hard to see and unless you point it out to the customer each time (as the training video suggests), they’re probably not going to see it. One user reports his tips being 70% lower with NCR Silver than with another POS he’s operating in a separate location, and he blames it on the inability of his customers to see the tipping feature when they’re checking out.
  • Extra Costs – Though NCR Silver’s pricing plan may seem pretty straightforward, there are actually a couple of hidden costs that you can’t really work around. For example, if you want to the tablet mirroring feature (start a tab on one tablet and close it on another) not only will you need to invest in Silver Pro, you’ll also need to buy the $499 mini server to support it. Also, if you want to be EMV-compliant, there’s another $20 a month tacked onto your subscription. Of course, you get a free reader with each terminal you pay for, but you’ll still be paying that extra $20 every month long after you’ve paid off the $250 you would have spent to buy the reader yourself. When it comes down to it, you’ll be paying almost $250 a month for two EMV-enable iPads with tablet mirroring, and that’s with an annual contract. Without the contract, you’re looking at another $40 a month, plus the flat $499 for the mini server. Compared to other POS systems with the same amount of functionality, NCR Silver is pretty pricey.
  • Limited Advanced Features – The reporting suite isn’t nearly as robust as it could be and NCR knows this. They’ve even tried to supplement the system by integrating with CimpleBox, which specializes in extensive reporting, but even that’s another $20 a month for a service that really should be built into the software already. There are no eCommerce integration options—something that is almost inexcusable for a competitive POS now (especially one as expensive as NCR Silver)—and no purchase order or invoice management. You can’t scan inventory into the system, track inventory by ingredient, or even integrate a weight scale into the system. For a POS that is supposed to be optimized for most (if not all) food service operations, it’s missing quite a few advanced features.

Positive Reviews and Testimonials:

All that said, users who have downloaded the app and use it for their businesses are generally happy with NCR Silver. The App Store shows that most reviews are 4 or 5 stars, with customers heaping lavish praise:

“The smartest business app ever . . . Does everything you will need to not just manage your business but build it.” –Incognito2004

“Finally a real POS system that’s for even the smallest business, that’s not just affordable, but can actually make you money…even someone with no training could walk up and start using it . . . The alerts [are] great, for when you’re not in, [you] know when you’re having a wonderful sales day, or when something fishy is going on like extremely high discounts.” –Johnny B. Goode

“Keeps getting better…the new loyalty feature is simple but meets my needs. I was considering another loyalty option but now will not have to spend that extra $$$” –Mason3112

I know I said before that Silver is still missing some features (and it certainly is), but the functionality it already has is still impressive. The addition of a mobile ordering app (alongside impressive customer marketing and loyalty features) means you’re going to be able to get customers into your store more effectively without having to invest in the extra software that usually requires. Not to mention the fact that, once you have the customers in your store, you can make their experience as pleasurable and smooth as possible with an intuitive, well-designed POS system.

Final Verdict:

Our last review of NCR Silver was a largely positive one. We gave it high marks for ease of use, flexibility, and built-in marketing tools. All of these great features, together comprising the foundation of the software, are still there and working well. At this stage, any development is essentially going to be just elaboration on those basic features, adding more functionality and more frills. This is evidenced by the recent addition of an analytics dashboard and a cohesive email marketing area.

That isn’t to say that NCR Silver doesn’t have some serious room for improvement. They have small glitches to address with the faulty card readers and problematic tipping feature and then they have some more pressing concerns with their lack of advanced food service features (especially for the price). However, NCR Silver has done exceedingly well so far and of the functionality it already offers, it performs well enough to stay competitive.

In the end, all that glitters may not always be gold, but you could do a lot worse if it turns out to be Silver.

Jordan Nelson

Jordan Nelson

Jordan is a writer and aspiring editor from a quaint little town just south of Portland, Oregon. She has been publishing her works for just over two years and is constantly expanding her portfolio. When not writing the next great American novel, Jordan can be found lusting after a condo on the East coast, spinning in her swivel chair, and downloading movie soundtracks on iTunes.
Jordan Nelson
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32 Comments

    Beth Nelson

    We moved to NCR Silver because our previous POS corrupted our inventory data 2 days prior to opening our store. We were told NCR Silver would do everything our previous system could and more. We got into it and discovered it is very restrictive in almost every sense. Limits to identifiers, limits to everything. At first customer service was very helpful. But as we got deeper into the nuts and bolts of the product and needed to do more things, customer service became less helpful. To the extent we were told it would be good to keep an excel spreadsheet with a copy of the information and work from that. (If I do that, why do I need a separate system?) Needless to say, we are not happy. I gave the rating of one star because at least the platform is stable and not crashing all the time.

    Rating11111
    Ken Bareilles

    For now I give it 3 stars, that is after using it at a moderately busy cafe for a little over one year. Like others, I have NOT been impressed by the card reader, it is finicky, and I often find myself entering card data by hand, rather than swiping. That is probably my number one complaint. Number 2 is the tips feature, please keep in mind that we print cc signature pages, and give them to the customers to sign, and fill out at the table, or at the counter, depending on if they sat down, ordered take out, or just blitzed us at the counter on the way out the door. At the end of the shift we add all the tips in, but we have found that the web based app, doesn’t always add all the tips up correctly, causing us to waste valuable time settling out tips, adding them by hand, etc, figure 20 to 30 minutes per day for a minimum wage employee. When you factor in the $5/day labor x 30 and add it to the monthly fee, it approaches $200/month, rather than $50, $49, $59, or whatever they are offering these days.

    My cafe was recently broken into, and my system destroyed, and I haven’t jumped to replace it with the same one, but it is still in the running. The pros are the customer support, almost always excellent, the ease of use online, and at the tablet.
    Still not sure, hence the 3 stars.
    Thanks for this site, it is awesome.

    Rating33333

    This comment refers to an earlier version of this review and may be outdated.

    Vetri

    I started with NCR Silver because of 3 reasons: NCR expertise in pos systems, customer service, price point. they are all not applicable now:

    We own a small restaurant and have (had?) NCR Silver for the last one year.
    I’m seriously considering changing it in the next 2-3 months.

    A few pain points:
    – Yes, the TIPS feature is horrible and results in very low tips because most guests can’t see the screen. It’s at tiny box that you have to hit to popup. Also there’s no way to add suggested tips in print receipts.

    – Quickbooks integration is ONLY with Quickbooks online NOT desktop. We are not able to use it.

    – Limited reports available. I can only view one day’s detail report at a time; for trends or any other data i have to use their charts, there’s no easy way to download data and analyze ourselves.

    – Steadily decreasing customer service. The outage and the response – yes, it’s all true. We were stuck on a busy weekend, system is down, and even their automated phone response doesn’t say anything about it. Of course, they did not pick up repeated calls. No apologies later or response to our ticket for that. just a generic email next day. There goes choosing NCR for any sort of support. Anybody can provide great customer service on a random day. It’s on times of crisis or need.. right?

    – Sales reps are in the east coast. It’s hard to reach anyone for serious talk related to our account, after 4PM EST which means i have to call before my noon in seattle. Repeated requests for calls are not followed up on.

    – As a restaurant our flimsy card readers break very often. replacement cost? ~$100 each.

    – The tablets don’t talk to each other in the basic version, so we are looking in to upgrading to NCR Silver Pro. I will need a $500 mac mini, and the plan is $130 for one device and $70 for each additional device.
    With 2 extra tablets, that’s nearly $300/mo.
    Add EMV? $10 more per month on top of $300 for the emv reader.

    I honestly think for restaurants,

    Rating22222

    This comment refers to an earlier version of this review and may be outdated.

    Scott

    Do you have any info/reviews/comments about RPOWER POS systems for bar/restaurants? How does RPOWER POS stand up? I watched every short video explaining the functions of each and it looks like a great package but would like your review of this company/software. I was looking at ACCUPOS and after viewing all reviews left here I’m not getting involved as 99% of the comments/experience from users was run from this system and there is no support at all. Please review RPOWER POS and provide your critique. THANK YOU.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Amad Ebrahimi

    Scott,

    Unfortunately we haven’t reviewed them, and I’m not sure if we ever will. You can subsribe to our RSS feed to stay updated. If you’re open to alternatives, we have plenty.

    Best,
    Amad

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Simon

    Is this a paid review site? I am fairly perplexed because I have had a very different experience with this system.

    I’ve had this POS for about a year now and definitely wouldn’t recommend it. I was recommended this system because “It was built by people who really understand POS and cash register systems”. This system would be a major improvement if you were coming from a manual cash register but compared to other iPad POS systems, this is really unintuitive, clunky, overpriced and disappointing.

    Unintuitive: Again, if you’re old school and have a deep understanding of cash register logic this is your tool. If you were born in the modern era, you’ll probably find the logic behind every step you want to do very illogical requiring lots of time on help forums, etc.

    Clunky: Small buttons, limited customizability and LOTS of screens. My employes hate it because there are no automatic tip prompts except a tiny button on the signature screen, CC tips are 70% lower at our location that uses this system vs. our other restaurants. Transactions take a long time to process so this is not the app for you if you have long lines that you need to turn quickly.

    Overpriced: I can’t remember exactly what I paid for the whole set up (not including the iPad) but I think it was somewhere around $500 for the Credit Card Reader, Cash Drawer, Receipt Printer. That would be fine except after 7 months our CC reader stopped working. Tried to buy the exact same model on Amazon for $50 but had to send it back so I could buy the exact same reader that was “encrypted” from NCR for $79. All that plus $40/month that they justify with the “marketing capabilities”, which are beyond weak and not even worthy of discussing.

    Disappointing: For all the above named reasons. Customer service is nonexistent, On a busy Saturday in the Summer the NCR Silver systems crashed- we were on hold for almost 2 hours before we gave up, no follow up emails to users, no apologies, nothing. Honestly, the only type of business I would recommend this to is for someone who’s elderly grandparents run a small business and need “Cash Register logic” and you want to be able to access their back-end remotely. We have 3 places on 3 different systems and this one has been by far the worst!

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Amad Ebrahimi

    Simon,

    We don’t get paid to write posite reviews. Here’s how we make money.

    Best,
    Amad

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    erin baker

    Hi Simon,

    I feel your pain, and would never recommend NCR Silver Pro to anyone, including the family dog. We have been open for business 4.5 weeks, and I have to call customer service weekly. My latest issue is a printer issue that’s occurring on both terminals, which came right after updating iOS on both the iPad and server. I’ve also had the tip adjustment request another swipe of the credit card, along with two tickets just disappearing from the adjust tip screen. The customer service team hasn’t done much. At all, really. They tell me a tech is “going to work on it”, but in the mean time, I am stuck running a counter service restaurant with both terminals acting up that may or may not print a receipt for each transaction. Cranky is the best way to describe the system. It takes NCR way too long to solve problems, while money is literally walking out of my door. I’m so frustrated, I don’t know where else to turn. My CC reader also doesn’t always work. They’re cheap pieces of crap that are probably made in China. The rep is sending me a new one out of courtesy since I’ve dealt with all of these other issues, but they only have a 90 warranty. That’s pitiful. You would think this hardware would be warrantied for at least a year.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Ryan

    Re: receipt printer problems after iOS upgrade: don’t use the Bluetooth receipt printer interface. Plug a network cable into the printer, then connect it to the router/switch, and ask support how to set up the receipt printer as Ethernet instead of Bluetooth. Infinitely faster and more reliable.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Alex

    Simon, this is terrible to hear. May I ask what POS you switched to? And has it been a better result? I am looking into an iPad-based POS solution right now.

    Best of luck,
    Alex

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Simon

    Alex,

    I’ve used Lavu with some success, although the IT aspect was very heavy for our needs (getting FOH stations to send to kitchen printers, etc.). Honestly, Square has been the best for us for a simple, lite POS system. Durable hardware, very intuitive and easy to set up and Solid back-end reporting. I would say the downside to it is: single user- You cannot have manager roles, Owner Roles, etc. So anyone can edit the screens, give discounts, etc. That leads to a little bit of back-end work on my side to make sure that physical coupons match up to discounts (or trust my staff) but for a small business with 3-5 people working the register this hasn’t been too much of an issue.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Armando h

    I am looking for a pos for a full service restaurant and became interested in NCR SILVER. Do you think I should get it? If so, I have a noncompatible merchant services provider, does NCR SILVER allow to work with those providers and how? Please help me.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Melissa

    Their Quickbooks integration falls woefully short of what any company that needs to track inventory or sales by part number requires. The only information that is brought to Quickbooks are sales numbers at the Category level, not the part number level. I have confirmed with ShoGo (formerly Retail Intel) and NCR Silver that they have NO PLANS to develop a solution for those of us that must track sales by part number and adjust and track inventory associated with sales. VERY DISAPPOINTING.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Eric

    Thank you for your blog. I am an MBA in marketing research and a small women’s clothing boutique owner. Used Intuit POS/Quickbooks for years but finally left due to extremely high merchant fee structure. Mistakenly got bamboozled and bought into LightSpeed Pro driven by very expensive iMacs and iPads. 6 months later, a full time dedicated employee and hundreds of upset customers and unproductive inventory reporting abilities, we are abandoning Lightspeed and searching once again for a retail POS system that allows for easy check out, easy returns, gift cards, inventory reporting and managment, quickbooks compatibility and definetely PC able. Have a meeting with NCR on Monday but gunshy to start analyzing systems again. Any advice? Looking at AccuPro as best option so far but just don’t trust the industry in general.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Raven

    The card readers on this system need to be replaced often … and you will have to pay shipping each time. Even with a hardware protection policy. We have five of these registers and had to replace seven of the card readers and we’re still in the first year. That’s right we have had to replace some of them twice.

    The set up is frustrating. The online help section is discussion board style database. You have to search through other people’s questions to find help for your need. I just call the help line each time I need something. They are usually very polite and you always get to speak to a live person.

    Rating22222

    This comment refers to an earlier version of this review and may be outdated.

    Amy Brown

    We are a dealer for NCR Silver and I have tested NCR Silver and you can now log in if you are offline before you even log in. You can even add customers and it knows if they have rewards waiting.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Jose Espinosa

    Will this work for a small tavern? Would it ok with liquor inventory, splitting checks, etc.? Or is the Aloha touchscreen system a better route?

    Rating55555

    This comment refers to an earlier version of this review and may be outdated.

    joseph demarco

    I noticed their hardware doesn’t include a ‘customer sales display’ option. Can one be added?

    Are you saying if the internet is down, and I was’t logged in I wouldn’t be able to use the register at all?

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Bruce

    I’ve been using ncrsilver for my full service italian restaurant and bar for 9 months. Once you get it set up it works pretty good. I ended up hardwiring my printers to the router. The printers were just too unstable via bluetooth. They kept going offline. Everytime there is a power surge the printers go offline and you have to reconfigure the printers to the ipads. You need to have someone trained to do this.

    Ncr Silver is pretty good but if you need more than 2 stations I would suggest looking at other systems. You can’t close out a ticket on one ipad that has been opened on another ipad. This may not seem like a big deal but when you get busy it is a huge deal.

    It’s good for a small shop with a simple menu or a food truck. My place is border line too big for it but I’m making it work.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Bryan

    FYI – NCR Silver now has QuickBooks integration via Retail Intel.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Tom

    Are there any plans to integrate Chip and PIN or contactless payments (i.e. MasterCard PayPass) as part of the package? Perhaps that’s an add on peripheral to hook up to the iPad.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Kathy

    I am currently shopping for a POS for a mobile food trailer, I have information overload and in need of help finding the right system at the right price. HELP! Please.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Amy Brown

    Kathy,
    We are a POS consulting company and have been in search for a good food truck tablet app for some time now. It seems as though NCR Silver has made a bit of improvement since this review and is very worthy for this application. We are now putting customers who have a need for mobile sales in this product. There are several that seem close but most lack in one way or another for a food truck. Hope this helps atleast a little.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Ron Brisbane Jr.

    Kathy,
    Please contact me at GroovvWithRon@gmail.com I have the solution for you

    Rating55555

    This comment refers to an earlier version of this review and may be outdated.

    Flecks

    NCR Silver has been horrible- we’ve been calling to have some replacement printers picked up since December 2013 and they never come, recently they charged us over $600 for the printers. I told them that we’ve been calling, gave them the dates we called and they still wouldn’t refund our money. I offered to take the boxes to FedEx myself and they said that was impossible and not to do it. After speaking to 3 people, they emailed me new labels and told me they called FedEx and they’d pick up the boxes the following day- 3 days later, the boxes are still sitting at the doorman’s desk and not picked up. I emailed and called and no one has gotten back to me- I want my money back now- this isn’t right. I will be switching.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Aisha

    Thank you for the wonderful review. I am strongly considering this software for my tea shop. I love the built in marketing features. I am a bit concerned about the price and the lack of a weight scale function. I’m going to research the other POS systems that you mentioned.

    Rating55555

    This comment refers to an earlier version of this review and may be outdated.

    Anthony

    We are a reseller of NCR’s Silver POS system. We find that it is a solid solution to many small and medium size businesses that need to establish structure and improve visibility to managing the business. Strong integrated solution that also brings in eMail marketing and analytics found in much more expensive systems. Their no-contract model with low $$ entry point makes this a good choice. Choose a reputable reseller/integrator to help you get started. Small amount to pay to avoid start-up stress.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    David

    NCR Sliver customer care is NON EXISTENT! On hold for 45 minutes at a time when I experienced issues. All over me when it was time to buy……..but then all but disappeared after the sale.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    JMichael

    We have NCR Silver running my wife’s bakery business.
    I am an I.T. manager and handled the setup and support.
    Being able to add inventory via Excel (.csv) was a huge bonus!
    The hardware was all available at Staples with a $200 rebate!
    We also bought refurbished WiFi iPads from Apple.com.

    All in all just under $600 per register.
    While the phone support is not 24/7 as you mentioned, we found their phone hours are still much later than many of the other options.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Bobby Wells

    Be VERY carefull. This POS is VERY limited. Closing or changing a shift can shut down your whole line for up to 30 mins until you count the drawer. Multiple stations MUST be closed at the same time. Can not 0 a drawer. Back office lacks any usable flexability. If you are a one man show that is open for business for maybe 4hrs a day, then this system is for you. Otherwise KEEP looking and don’t look back. Remember nothing is free and you do get what you pay for.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Jacobus Hollewijn

    Thank you Merchant Maverick for this report!
    I own a vitamin retail store (no groceries, no produce, no restaurant), and I am now looking at purchasing a POS system. Homework is important, and finding your website and reporting is very helpful. the two main systems I am researching is the NCR Couterpoint and Catapult’s ECRS. I have received a proposal and quote from Catapult (about $10,000.00), but am now checking to see what NCR is proposing. your insights give me answers I would otherwise not get from the sales rep. Next, I will read your info about Catapult and ECRS and see if it helps my decision making. If new information has come to pass since this report I would like to know. One thing NCR told me was that employees ARE ABLE to use their POS as a clock-in device (unless she was talking about Counterpoint, NOT Silver?) Thank you, again!

    Rating55555

    This comment refers to an earlier version of this review and may be outdated.

    Justin M Ruhl

    Jacobus,

    Sounds like were in same kinda of work. What system had you picked? I own a sports Nutrition store, and I was looking at the Ncr as well. Thanks for you input!

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

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