3.5

Square Review

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Date Established
2009
Location
San Francisco, CA

Overview:

With over 3,000,000 users, a network of about 250,000 merchants, and more than $10 billion in annual payment processing, Square has become a heavyweight in the world of point of sale and credit card processing. Square was started in February of 2009 by Jack Dorsey, co-founder of Twitter. Over the course of five years, Square made a name for itself by creating a product that allows virtually anyone to accept credit card payments using their personal mobile device–a truly groundbreaking advance for businesses and individuals alike.

A major $25 million dollar investment by Starbucks in late 2012 further upped Square’s street cred and has prompted competition from big-name companies like Intuit, PayPal, and PayAnywhere. Square has a shockingly simple setup process: create an account by providing some basic contact information to verify your identity; download the app onto your iPad, iPhone or Android device; connect your bank account to the app; and then just wait for your free credit card swipe to arrive in the mail. Once the little plastic card reader arrives you plug it into the headphone jack of your mobile device and, just like that, you’re ready for immediate payment processing.

Square has zero setup cost, which is a huge part of its attraction. Unfortunately Square’s widespread attraction comes with good news and bad news. The good news is that Square is innovative in a lot of ways. The Square Register POS app has a smooth and intuitive interface that a five year old could figure out, and their Square Stand elegantly transforms an iPad into a sleek point of sale station. These forward thinking developments along with several other creative software features are what Square has going for it. The bad news is that (as we all know) initial attraction isn’t enough to sustain a relationship long term: you’ve got to have a solid foundation if there’s any chance of survival. This is the point where Square starts to take a nose dive.

When you sign up for a Square account you’re signing up for more than a point of sale system–Square facilitates all the payment processing too, powered by Chase Paymentech. It’s a package deal. While Square’s anyone-can-accept-credit-card-payments philosophy seems great, it has some hidden costs. The main issue is that without any credit checks and limited merchant underwriting, Square is taking on a higher level of risk than more traditional payment processors. Square is notorious for mitigating this additional risk in ways that hurt merchants–primarily by placing excessive holds on funds and accounts that appear suspicious. “Suspicious” can be anything from fraudulent customer chargebacks to an unusually high monthly average or sale.

Both the Better Business Bureau and Ripoff Report are overrun with Square merchants who  have some variation on the story of, “Square placed a hold on thousands of dollars in sales and even though I provided evidence that the sales were legitimate I haven’t been able to access the funds in months and no one from support will respond to my inquiries.” Square is also notorious for having bottom of the barrel support: there is no direct phone line and all inquiries must be funneled through either email or Twitter with less-than-great odds of a satisfactory response.

After an extensive review process my conclusion is that, despite its popularity, Square is only a useful point of sale software and payment processing option for a certain set of businesses. It could be a potential headache for others. You may want to check out some of our higher rated mobile processors like Flint. Read on for a breakdown of Square’s specs and features and decide for yourself whether it might be the right solution for your business.

Pricing/Fees and Rates:

Technically Square is free. The Square Register app is free and so is the credit card reader. They make a profit through credit card processing fees. Square offers a fixed-price processing rate with no additional monthly or annual fees. While they had a short-lived monthly option of $275 with 0% swiped transaction fees (among other stipulations), Square stopped offering this fee structure to new customers on November 8th, 2013. All accounts currently using this pricing option reverted to the standard fixed-rate structure on January 2nd, 2014. The only pricing options offered by Square are:

  • Swiped card – 2.75%
  • Keyed-in cards – 3.5% + 15¢

Non-negotiable. No interchange-plus pricing (sorry), no tiered pricing either (phew). Of course this sort of rate structure reduces overall cost transparency, since you don’t get to see the actual interchange/assessment fees charged to the processor. That said, they make up for this in my book by having absolutely no additional fees. On the Square site, you’ll see that there are no fees for:

  • Activation
  • Early termination
  • Interchange
  • Chargebacks
  • Cash payments
  • Refunds
  • Inactivity
  • PCI compliance

Additionally, you won’t see any monthly minimums, statement fees, inactivity fees, address verification fees, batches fees, application fees… so on and so forth. Square recently made another step in the right direction by eliminating its cap on keyed-in payments. You used to have any keyed payments processed over $2,002 each week held for 30 days. Now you won’t have to keep track of this or worry about not having access to your funds if you make a big sale. Good job Square! (But remember, they can still hold your funds in a reserve account if they see transactions as high-risk.)

Contract Length and Early Termination Fee:

Like most mobile, pay-as-you-go processing, Square has no early termination fee. Want to take a look at their merchant agreement to verify this yourself? Check it out here.

Sales and Advertising Transparency:

For me, Square does very, very well in this category. Everything they say in their advertising checks out, and they don’t use any wacky sales gimmicks. Their “free” reader is actually free, and they really don’t charge any additional fees.

They could definitely state more information about account holds, why they happen and how to avoid them, though. This is the biggest complaint from merchants using Square, and surely the company is aware of this. Not disclosing this in plain sight as a possibility definitely equals a lack of transparency. Aside from that, however, I couldn’t ask for more from Square. All fees, rates, and important information appears in their sales copy, and just about everything else you could ever want to know about processing with Square appears in detail within their extensive Help Center.

Web-Based or Locally-Installed:

Square runs off of a web/cloud based app. All of your shop data is stored in cloud servers and wirelessly transmitted to your devices.

Specific Industry and Size of Business:

Square is probably best matched to retail businesses, but it can be tailored to almost any setup that requires a checkout or mobile payment processing. Square can be used for boutiques, grocery stores, book shops, festivals, craft fairs, hair salons, spas…and so on and so forth. It would also work for therapists, independent contractors, taxi drivers, handymen, and locksmiths.

Square has recently added several software updates to accommodate the service industry, including the ability to edit orders, use a barcode scanner, and create product modifiers. While some small cafes, food trucks and pop-up stands are already using Square, it’s likely that Square will try to move into a new market by adding more restaurant-friendly options.]

Square is definitely best for small businesses. Square can be used with multiple devices as long as all devices are logged into the same account. Square can also handle multiple business accounts on the same card reader and mobile device. At this point you can’t connect your Square account across multiple locations.

Ease of Use:

After creating a “demo” shop with a couple different categories and products, I tested how long it took me to get familiar with the Square interface. I had the whole thing down in under an hour and was impressed by its smooth, intuitive layout. There’s no doubt that Square is doing okay in the looks department.

One interesting thing about the interface is that you can manage the app in different ways. For my demo I downloaded the app onto my iPad and then added all of the categories and products by logging into my Square account on my laptop web browser. All of the inventory additions created on my laptop were quickly synced to the iPad. Square also allows you to add and manage inventory items directly on the iPad, which is not the case for a lot of other cloud POS software.

Because Square is compatible with so many devices, it interacts with them in different ways. For example, the iPad can display product categories, while the iPhone cannot. Several Android devices are only able to accept manual credit card entries while others have trouble displaying the app correctly. Square has a “devices with known issues” article to inform you of potential compatibility difficulties with your device.

The other hardware issue to be wary of is the plastic credit card swipe. I came across many reviews written by merchants who explained how they sometimes have to swipe a card multiple times to get it to work, which is a count against ease of use. Aside from being aware of device-specific issues, I found Square very easy to use. Creating categories, products, discounts, product modifiers, and tax brackets was simple. I was a fan of the “favorites” category that allows you to keep up to 125 popular products on a virtual “shelf” for quick checkout access. With the flip of a switch you can add your business profile to Square’s GPS Merchant Directory.

I would have liked to see an import/export inventory option on the web-browser back end, but it’s probably not a big issue for most small businesses with a manageable inventory. A final note on ease of use is regarding Square’s recent update to the checkout process for businesses with the tip option enabled. In the past, after swiping their credit card, customers were prompted to a page with a virtual signature pad and the option to leave a tip. Square has divided this process into three parts: first the credit card is swiped, then the customer is directed to the page with the option for a tip, and finally they are asked to sign for their purchase. iTunes is full of frustrated merchants who say they feel the new approach is confusing and makes customers feel like they’re obligated to leave a tip.

Overall, Square gets great marks for its aesthetic design and intuitive layout and a lower score on hardware and interactive features like the credit card swipe and the tip options.

Hardware and Software Requirements:

The Square Register app will run on most Apple iOS devices with 5.0 or higher and Google Android devices with 2.2 or higher. Square states that their apps may work on some Android tablets but it does not officially support them or guarantee compatibility. Also Square cannot take payments on laptops or computers, although a back end dashboard area can be accessed from any computer with a web browser and WiFi connection. Another thing to note is that merchants using smartphones to process payments will not be able to connect to a receipt printer, cash drawer, or barcode scanner. All peripheral hardware setups need to be paired with an iPad. Square offers two “Business in a Box” bundles that include basic hardware for getting started. I’ll go over these bundles as well as the other hardware compatible with Square.

  • Bundles – Square offers the “Paperless” Business in a Box bundle which assumes you’ll be sending customers digital receipts (eliminating the need for printers). The Paperless package includes Square card readers, a Heckler design iPad stand, and an APG Vasario 1616 cash drawer. It costs $249. The “Printing” Business in a Box bundle includes everything you need to print receipts, kitchen orders, and sales reports directly from your iPad. It comes with Square card readers, a Heckler design iPad stand, an APG Vasario 1616 cash drawer and a Star Micronics TSP143L Receipt Printer. The Printing bundle totals $499.
  • Receipt Printers – Square is compatible with the Star TSP 143 LAN printer and the Star TSP 650 with Ethernet interface printer. These run approximately $220 and $285 respectively.
  • Kitchen Ticket Printers – Wirelessly print kitchen tickets with the Star SP742 ML printer, which will cost you around $250.
  • Cash Drawers – Square works with Vasario models 1416 and 1616. These are both approximately $100.
  • Barcode Scanners – Scan products into an order with the Bluetooth Socket Mobile 7Ci. You can pick one up for about $250.
  • iPad Stand – iPad stands are important both for protecting your devices and for allowing easy customer access with swivels and rotating frames. Prices really vary according to the model but you can estimate spending $150-$200 per stand.

Product Features:

Despite Square’s reputation for terrible support and questionable fraud prevention policies, it clearly has some things going for it with over 3,000,000 users and counting. There’s no doubt that Square has brought some major innovations to the point of sale industry. Because of its huge network of merchants, Square has the leverage to explore some creative marketing approaches that are inaccessible to smaller POS companies. I’m going to briefly cover some of the most interesting features (if you want a full feature breakdown you can find it here).

I also want to briefly mention Square’s Mobile Staff option because it’s a feature I haven’t seen other POS systems offer. Mobile Staff works on the iPad, iPad mini, iPhone, iPod touch and supported Android mobile devices and it allows staff members to accept payments on your behalf. You can send an invite to staff members which then prompts them to create a Square account that is linked to your Square Register account. Any transactions they process are directly deposited into your account. Privacy is built into the Mobile Staff option–staff members can’t access your Square account, financial data, or payments accepted by other staff members.

Integrations and Add-Ons:

Square does not offer an API and has no integrations or add-ons through third party developers.

Compatible Credit Card Processors:

As mentioned above, when you open an account with Square you are agreeing to run your transactions through their payment processor, which is how they turn a profit on a free product (the Square Register app). Square is actually an aggregator, meaning they bundle the various pieces of payment processing and offer it to Square merchants at their 2.75%/transaction rate. Chase Paymentech processes Square transactions and JP Morgan Chase is Paymentech’s acquiring bank.

Customer Service and Technical Support:

Square has really made a lot of headway in the support department. It was once impossible to get a representative on the phone, but now phone-based support is available for those who need it. Many will find that it’s not necessary, however, since Square has one of the best Help Centers I’ve seen. There are dozens and dozens of well-written, well-organized articles covering every aspect of Square’s features. Any questions I had relating to the actual setup and use of Square were answered with a quick search in the Help Center. Below is a list of the resources that Square does offer:

  • Contact Us Form – This online Contact Us form is the primary avenue for direct communication with Square support.
  • Help Center – Read up on all Square features in the Help Center.
  • Twitter – Square has a very active Twitter feed with over 120,000 followers.
  • Youtube – The Square Youtube page has both promotional videos and a series of instructional shorts.
  • Facebook – Square’s Facebook highlights a lot of Square merchants and news articles about Square. Open posts by Facebook users are not allowed on Square’s Facebook page (they do allow comments on items that they post).
  • Phone Support - Like many businesses, this is offered on an as-needed basis. They will try to help you with via the support page first, but leave this option open.

Negative Reviews and Complaints:

A quick Google search will produce way more feedback on Square then you could ever hope to read. They have an A rating with the BBB (improved from a B+ in early 2014) despite having 1090 complaints filed in the past three years as of this update, with about half of those (484, to be exact) filed in the past 12 months alone. That is a truly enormous quantity of negative feedback. Here is a summary of the most common complaints:

  • Terrible Support – This is the number one complaint lodged against Square. Some Square merchants even go so far as to suggest that Square is a “scam” because of their appalling track record of processing funds that have been placed on hold. Square support indicates that they will respond to email inquiries within 24 hours. The time frame is sometimes closer to 2-3 days according to a slew of frustrated merchant reports.
  • Issues with Deposits – Difficulty with inaccessible funds is a close second in the complaints department. Square’s aggressive fraud prevention tactics have put many small businesses in a position where they can’t access their income because their transactions have raised a general red flag for any number of reasons.
  • Crashes and Bugs - The Square interface isn’t perfect. Numerous Square merchants report that they regularly have to reboot after crashes. Other common issues include malfunctioning credit card swipes and occasional bugs.

Positive Reviews and Testimonials:

Square has been a really good POS solution for some business owners. Here’s what happy merchants are saying:

  • Accessibility – Square is literally accessible to almost anyone. This is a count in its favor even though there are some potentially risky trade offs for the easy access. Small business owners that lack startup capital or good credit will definitely be interested in Square’s service.
  • Good Design – The Square Register app is truly one of the best designed payment processing apps out there, especially with the recent addition of features geared towards the restaurant industry.
  • Innovative – Square is one of the pack leaders in the point of sale industry and they don’t appear to be slowing down anytime soon. Their innovative approach continues to develop services that are transforming the way that merchants and customers engage at the checkout counter and beyond.

Final Verdict:

I have a mixed feelings about Square. If I were a small business owner I would really do my homework before jumping on the Square bandwagon. Square clearly has some distinct advantages because of its sheer size and the groundbreaking developments available app- and infrastructure-wise. The question is whether the benefits are worth the potential risks.

Square’s reputation for holding funds is a huge issue that shouldn’t be taken lightly. Square might be a good option for small businesses that have a low sales volume or sporadic sales. It’s perfect for garage sales or small trade shows. It may also be a good solution for mobile businesses or individuals like massage therapists and independent consultants.

Beyond that I’d recommend seriously investigating how Square stacks up against other POS systems out there. The cloud based POS market has expanded tremendously over the last five years, as has the mobile processing market, and Square has a lot of serious contenders from both recent startups and industry giants like PayPal.

Overall conclusion? Check Square out, but proceed with caution. You may want to consider your other options for mobile processing.

Tom DeSimone

Tom DeSimone

Tom loves asking tough questions and getting straight answers, so he has a lot of fun calling payment processors for Merchant Maverick to cut through their smoke and mirrors and find the real deals. He has run a full-time editorial business from his home in New York’s Hudson Valley since 2010 and could not imagine a better job. When not busy writing and keeping credit processors honest, Tom enjoys backpacking in the mountains.
Tom DeSimone
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194 Comments

    Jeanne Oaks

    Having a bad Square experience. I am a LLC, Success on the move is my registered alias. I got the square so I would have to always be going to the bank.
    With my large weight loss groups swiping 20 to 30 cards was too expensive. It was hard to find a group member who would put it all on their card.
    For my convenience I started telling the group organizers if they would collect the money and buy a gift card to pay with not only would I pay the activation fee but their session would be free.
    It worked great until Square put a hold on my money. If they don’t want me as a customer fine but they need to give my money back!

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    Karlos

    Tom,

    I am having a terrible experience with square. They closed my account and told me I have to wait 90 days to see my money.
    Due to some high risk actions.
    I don’t know what they are talking about it… I run a small snow plow business and I offer this method of payment for my customers this year.
    I keep getting emails but not a straight answer .

    I am sending emails asking to please call me and provide me with a better explanation of why?
    How can I filled a complaint ?
    Or speak with a real person . They won’t provide me with a code

    Rating55555
    Tom DeSimone

    Hi Karlos,

    I’m sorry to hear that you are going through this. I wish there was an easy solution.

    For Square, the protocol is often “shoot first, ask questions never.” If they deem an account or transaction high-risk for whatever reason (it’s unlikely that they will ever explain to you in detail their rationale), then they will pull the plug to minimize the risk. And after they close your account, it’s very difficult – maybe impossible – to get live customer service, as you have already found out.

    My advice to you is, unfortunately, to just wait it out and collect the funds after 90 days. If after 90 days you have still not received the fund, then it will be time to file a formal complaint. Until then, they are following the protocols outlines in the Terms of Service.

    In terms of why this happened, there are many possibilities. Again, you are unlikely to ever get an official answer from Square. But here are some guesses:

    -Processed a large transaction. (Higher value = higher risk)
    -Keyed-in card info instead of swipe, especially for higher-value transactions. (No swipe = higher risk)
    -Processing above the limits set on you account. (Exceeding limits = grounds for termination)
    -Processing international cards (International = greater fraud risk)

    Or it could just be that their computers misinterpreted the data from your account and flagged it for termination. Even if this is the case, they will still hold the money for 90 days and there is little that you can do to expedite the process other than provide them with any paperwork they ask for.

    Again, I’m sorry to hear that this happened. I know how much of a burden it is for businesses to have to wait three months for funds. If you are interested in another processing option, check out Flint. They have pricing comparable to Square, and they very rarely will hold funds. They also provide live telephone customer service – no “code” necessary – so if a problem does come up you will be able to talk to a real person about it.

    Take care,
    Tom

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    Nate Hauptman

    I started looking at Square because I am in the process of starting an equipment rental business. My issue is that most of these most of these mobile payment systems seem to by simple point of sale systems.

    I need to be able to charge the customer the rental amount upon pickup, but still have the ability to charge them additional amounts if there is damage upon return or if the equipment is lost or stolen.

    My other viable option would be a system that runs the card upon pickup or online payment and just authorizes the card and then charges the determined amount after the item is returned.

    Are these functions available for rental type businesses in a mobile payment application?

    RatingNot Rated
    Chantell

    Hi Tom,
    I have recently taken up the task of helping my father run his cafe of 18yrs. It had definitely run it’s course and he was almost bankrupt and looking to sell before he lost everything. We’ve turned it into a music venue at night/cafe by day and have more than tripled our volume in the last 18 months. The only thing keeping us from making more money is how long it takes to ring a sale or close tabs. We have a terrible old pos that his “buddy” put together. I am on the search for a new, faster pos with multiple stations. He was looking at Square to save money and was intrigued by the ipads. I’m not sure this is the right choice for us and pretty reluctant to use a mobile processor.
    Do you have any suggestions on what pos system to go with? We need everything. Hardware too. But since we are just a father/daughter business, we don’t have a lot of money to spend.
    Thanks,
    Chantell

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    Tom DeSimone

    Hi Chantell,

    Thanks for checking out our reviews! I think we can find a happy medium between your current set up and a mobile service like Square. While there are a ton of businesses out there who have good experiences with Square, there are also a lot of problems with the service so I don’t generally recommend it as a first choice. But I have to say that, dollar for dollar, it’s hard to beat a service that offers a basic iPad POS and basic card processing with no monthly fee. But what you save in monthly fees you can quickly lose to headaches.

    Have you checked out Leaf? I like that they offer affordable hardware (but not iPad) and can be used with virtually any credit card processor. This is one of the lower-cost options out there for a full-feature tablet-based POS. Just remember that your merchant account will have fees in addition to the POS. The good news is that if you are happy with your current payment processor, you can probably keep them.

    Take a look at our other POS reviews if you haven’t already, along with some of our other POS-related resources, and please email me if I can be of any help. I’d also be glad to forward you to someone else from Merchant Maverick who is more of an expert in POS options.

    Take care,
    Tom

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    Greg Edelson

    This company is a FRAUD. They are keeping $7K of my money for no reason for three months. I sent all my info to them and with many emails to them with not one response I get an email telling me that I am deactivated and that it is permanent with no given reason. Please spread the word about this horrible company. I have also logged a complaint at the BBB and Ripoff Reports. I suggest the same to all those that have been burned by this crappy company.

    Rating11111
    Mike Johnson

    I see this 3 party company is still ripping people off and getting away with. I hope the government pop these thieves. When they started this business they started taking the peoples money.

    Rating11111
    Elie

    Are there any sales tax exposure when using Square and/or PPH?

    RatingNot Rated
    Tom DeSimone

    Hi Elie,

    Yes, both Square and PayPal Here, as well as Flint and others, will use your location (assuming location service is enabled on your phone) to calculate the proper sales tax percentage.

    -TD

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    Todd Sherman

    Tom……I think you guys are missing the point. I….calculated the sales tax on those sales. THEY…..now hold that sales tax money! THAT IS ILLEGAL!!!!!!!! This company is headed for a “terrible shitstorm!” I also wonder whether or not, these “low level” computer “clerks”, actually receive a bonus for de-activating accounts! Wouldn’t that be something?? But….until someone can actually talk to an employee of the company, all we can do is surmise what is actually going on inside their “cubicles”.

    What these companies are doing is hiding behind “ATT vs. Concepcion”, basically giving these big companies a “license to steal”. Who is actually going to go to Ca. from Ma. to an “Arbitration” hearing for $2, 3, $4 or even $6,000??? The problem is…..It’s not happening to consumers…..but business owners. What other card processing company has an “industry standard” of NO communication…..De-activating accounts with NO NOTICE……Holding funds from LEGALLY made transactions after getting ALL THE INFORMATION ABOUT A BUSINESS THEY ASKED FOR????? NO DISPUTE PROCESS…….And ON AND ON AND ON………..They are committing credit card fraud themselves! They cannot just, make their own rules up as they go along. There are certain state and federal guidelines they have to follow. This company IS going to be “found out”, but NOT before many other small business owners, either suffer or go bankrupt. SQUARE is “bilking” THOUSANDS of dollars…..from THOUSANDS of small business owners! This isn’t just some small amount of money here. This HAS to be in the 10′s of millions. Move over “Bernie”…….You might have a new cell mate(s).

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    Tom DeSimone

    Hi again Todd,

    It is standard practice to withhold the entire transaction(s), including sales tax collected, when funds are held in reserve. This is because the reserve is held in order to protect the processor from loss in case of future chargebacks. If a chargeback occurs, the tax will also have to be refunded. Therefore they hold the tax to ensure they do not have to refund it out of pocket should a chargeback occur. Again, I can’t attest to this from a lawyer’s point of view, but this is how it is done across the board, not just with Square.

    For aggregated accounts, sudden account terminations are very common and often come with no warning and little explaination. This includes companies like Stripe and Balanced Payments, as well as Square and PayPal Here. Communication and account stability are usually better with full-service merchant accounts, but even then sudden account closure and withheld funds are possible depending on the processor’s Risk department.

    And again, I’m not defending this as a good business practice or even a fair protocol. But it’s important to see where Square fits in the bigger picture. If we can help you to find a better and more reliable processor, please send us a message.

    Take care,
    Tom

    RatingNot Rated
    Todd Sherman

    Not only are they holding $6,113.00 from me…..But State Sales Tax on LEGALLY sold goods in the Commonwealth of Ma. I think “their” legal team of “DEWEY, CHEATUM, and HOWE” , missed this little tidbit. My fiscal quarter ended 10/21/14. Sent my “Letter of Demand” in on 10/14/14. Was received by them on the 16th. We’ll see what they say. In the Commonwealth of Ma……If no response is received…….then “their” contract or “USER” agreement is, IN FACT…..null and void! Read the news people! The company is IN TROUBLE! With wide losses and a new round of $150 Million in funding from overseas investors. ALSO……this BIG pool of money being held from ALL of us being “duped” by Square, is supposedly held in an account. NOW……Is this LARGE pool of CASH, (OUR CASH), being used by SQUARE as leverage, to show a better cash position to investors than the company actually has??? My guess is it’s in the 10’s of millions…..judging by the complaints and amounts of money I think they are holding. Of course……That would be a SERIOUS violation of SEC rules. Anyone know what the daily interest rate is, on say…..$10 million dollars in cash!?? OH…..and by the way…….If the card transactions I made are considered “high risk” or fraudulent…..Then why did SQUARE extract their own fees….like IMMEDIATELY? Think about how Jack Dorsey portrays himself in interviews. This seemingly soft spoken…..meek…..6′ 4” gentle giant. Wolf in sheep’s clothing I say! We need to act fast here, as this has been going on for years. Only now, MORE AND MORE business owners are being taken by these devious tactics of this company! It seems to be a pattern. Most of what I see are the transactions between $1,000 and $10,000 are most at risk. I just cannot believe that “class action” hasn’t been filed yet? Think about the “trickle” effect of these funds being held for NO good reason…….Small businesses file bankruptcy…..THEIR employees are now out of work. Larger suppliers of these companies cannot get their funds…..so they take a loss. In my case…….which I was able to cover the funds being held, (but some businesses just cannot and NEVER recover), 4 other people would have lost their jobs! I provide a MUCH needed, and “highly specialized”, service to Western Massachusetts. If my business didn’t survive this “theft”, there would be literally hundreds of customers without use of their heating appliances this winter! Anyone who wants to go “CLASS ACTION”…. Contact me at TMS PELLET STOVE SERVICES….90 East Housatonic St. Dalton Ma. 01226 1-413-684-4590………..PS HEY SQUARE TEAM……..You can also call me, and actually see that “I” am a LEGALLY RECOGNIZED BUSINESS IN THE COMMONWEALTH OF MASSACHUSETTS. :-)>

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    KD-BAR Trucking

    Rude, rude, rude & unprofessional!! Spent 21 minutes on hold only to have the customer service representative hang up on me when I asked to speak to a supervisor! Called back only to spend 32 minutes on hold for a supervisor. He was rude & offered no apologies for the long hold times or being hung up on. Then to top it off I got an email a few hours later stating that my funds would not be released until the account was verified! The account had previously been verified! Really suspicious especially after calling a few hours before to complain… So I jump through all their hoops AGAINZ to be told that my funds would not be released for at least three days. In the meantime my husband has been stranded halfway across the country for 2 days now with no money for food, gas, or hotels! These people hold your funds hostage after charging a huge processing fee! STAY AWAY FROM THIS COMPANY IT IS A SCAM & THE WILL HOLD YOUR MONEY HOSTAGE!!!

    Rating11111
    Carol Rogala

    I had used them several times as a customer and originally had no problems, but suddenly they started sending receipts to my husband. HIs email was not hooked up to the bank accounts and he had not used square as far as we could remember, so I was alarmed. All they did was send us emails with links to articles. She wrote me numerous times, instead of just getting on the phone and fixing the problem. I’m very concerned as to why I would swipe a card and my husband would get an email. What other info do they have that they are mismanaging?

    Rating11111
    Eric Bowens

    Well I have been searching for a cheap POS system and support with no credit check since I am a first time business operator with less then 2yrs history to do a lease agreement… but thanks to all of the comments that I read I will not be using Square and it look so tempting.. Thanks to all the people that took the time to let a newbie know which company to stay away from

    Rating55555
    Gary Jackson

    After reading some of the reviews, I was reluctant to sign up with Square. However, one
    of the most respected craft brewerys, a fellow winery and Starbucks use of the product prompted me to reconsider and contact them. No more than fifteen minutes after my call, Kristi from Square called me and answered all of my questions with courtesy and
    effeciency. She gave me her company phone number and said to call anytime I had a
    question. I am signing up tomorrow!

    Rating55555
    Carol Rogala

    So what is the number and why don’t they have it on the website?

    RatingNot Rated
    Hannah G.

    Man…after $2500 was held from my account after a few large deposits, I found this site and y’all scared the crap out of me.

    I’m not even a business owner; I actually was purchasing equipment at my own expense for trainees, and used Square to collect reimbursement–there was no mark up and no profit–just a straight reimbursement. Luckily, I will be with my cardholders in a conference for two more days and will have an opportunity to get another form of payment from them…I got so scared about losing what amounts to a month’s salary that I immediately processed a few large refunds and was able to successfully back myself out of all of the charges so that there is nothing pending for deposit anymore. As soon as I know the cardholders got their refunds, I’m cancelling the hell out of this account. No more Square for me (though, like some other son here, I really liked it, until this went down. )

    So disappointing.

    RatingNot Rated
    Justin Sanders

    This company is terrible! No phone support. I had $2000.00 tied up for almost 2 weeks, I had to issue a refund because I made a typo and the wrong email was applied. This could have been a quick fix; however, account services never contacted me! The email that was wrong they kept email that one! I told customer support to have them send it to a different email and this never happened. Don’t use square for large transactions. I used it for a smaller one and it went through just fine.

    RatingNot Rated
    Dale Fieseler

    SQUARE is the biggest scam out there. They canceled my account saying I was doing high risk (illegal) traNSACTIONS. I am a TRAVEL Agency, fully licensed, and Insuired ( E&O and Liability). I have been in the travel business for 11 years, on a routine transaction the funds where held for 6 days when they canceled my account. I do not recommend this scam company to anyone. they will burn you. Oh you never get to talk to people they don’t allow phone calls. Stay with the banks, I wish I would have.

    RatingNot Rated
    Connie Crowley

    The set up was easy, overall experience awful. Square requested information about my business and products which I provided. They encouraged verified my bank account and encouraged transactions. Two days after the second transaction they held all my funds for both sales for 90 days and deactivated my account. There is absolutely no phone support available if your account is deactivated. I request to speak to a representative daily and the response is always “Sorry, that is not possible”. They also give no reason for the action, as state section 42 of merchant agreement they don’t have to give a reason. Do you really think you can operate a business with no phone support or representative access? I would like to give negative stars to this company.

    Rating11111
    angelica amato

    I believe square is so full of “crap” as of 1 yr. And 2 weeks today 9/18/2014. Square has yet to deposit my 13,600.00 and or refund to my customer .they give numerous excuses to my customer of why they can release the funds to either he of my self the business owner ..bull crap..I’ve contacted the district atty. Social media and television to bring these scam artist down …clicks ticking …they have passed so many of by deactivating our accts. And say high risk fraud bullshit to use our money to make money …bull crap …The man upstairs watches all things and karma .Don’t be giving me crap that it is a good company to do business with because it’s not ….

    RatingNot Rated
    Connie Crowley

    My experience was similar. They have now had my $6,200 for over 30 days. They give no reason “for security reasons” and repeated requests to speak to a representative are answered “Sorry, that is not possible”. This is very hurtful to small businesses. We need to get the word out, stay strong.

    RatingNot Rated
    Corky Barder

    Square has got to be the biggest joke in the industry. We signed up for square when they first hit the market and had no problems up until last month. I had received an email from them about updating my reader and since my business only processes cards a few times a year in the fall, I didn’t to it immediately. Two weeks ago, I signed into my account, and the account was noted that it was permanently deactivated. I searched my emails to see if I had received anything from them and I had not, other than the notices to upgrade my reader. Since they have ZERO phone support, I was left with sending them an email as to why my account was deactivated. I received a reply from that I was running an illegal business and according to their terms, there service was not to be used for gambling or betting and that their decision was final and the deactivation of the account could not be reversed. I was floored, I responded back to them that I didn’t run an illegal business, that my business did not involve gambling or betting. That I had been in business for 12 years and had used their company for 4 years and asked them how they came to their conclusion, and since I was being accused, by them, of running an illegal business that I should be able to know how they came to this conclusion and why had I never received notice that my account had been deactivated. They responded back to me that by the terms with M/C & Visa, they didn’t have to disclose anything period. I’m one of the lucky ones, as I didn’t have any funds pending, for if I had, they could hold my funds for 90 days. I have filed a complaint with the BBB and apparently square is not communicating with them either. I will admit that when I was using square, I was very happy with it, but just to leave me high and dry with no notice, or explanation is totally unacceptable.

    RatingNot Rated
    Dan D

    Based on comments, I see most people have issues with Square holding up the $$$ in case of larger transactions ($5000+). Is that a case for a small business like a coffee shop where an average sale is between $4-$10, with no more than $1,000 in gross daily sales.

    RatingNot Rated
    Tom DeSimone

    Hi Dan,

    Smaller average ticket value along with 100% swiped transactions (not keyed-in) will generally produce the most reliable results with Square (and most other processors really). Large transactions and transactions where the card was not swiped carry the greatest risk, and are thus most prone to trigger a red flag. So while there is never a guarantee (since things can go wrong even with small transactions, like if a customer doesn’t recognize the charge and initiates a chargeback, or if a charge ends up being fraudulent), a small business like a coffee shop will be much, much, much more secure than a business selling more expensive items.

    -Tom

    RatingNot Rated
    Ken Halverson

    Square is a complete scam and rip off. I’m a small sole proprietor and relied on square. Big mistake. I file taxes for a living. I charged a few clients. And they are keeping my 2600 and terminated my account. There is no support. They asked me for my license. I provided them bank statements and license and invoice for my clients they still shut me down. And keeping my money. No way to talk to a live person. DO. NOT USE THEM YOU WILL BE SORRY WITH NO MONEY AND JUST STRESSED. I have emailed them but no response. Now when I go into my account. It says I’m terminated. And no money deposited into my bank. I’m going to file a police report since they stole my money and no response. The money is out of my clients bank account.

    Rating11111
    Tom DeSimone

    Hi Ken,

    I know how completely frustrating this is. We hear the same thing from a lot of Square users. Unfortunately, Square is within the scope of the law in this case. If you read their User Agreement, you will find that they reserve the right to withhold funds if they believe there is a risk that the transactions may be problematic. Specifically, see sections “19. Reserve” and “28. Our Collection Rights for Chargebacks.”

    The good news is that I can almost definitely tell you that Square will give you your money back, or will refund it to your clients in order to have them pay you with a different method. The bad news is that it could take quite a while, between two and six months in some cases.

    I’m sorry that you have to deal with this enormous headache. I hope you’ll take a look at our favorite mobile processor Flint if you would like to find a different, more reliable payments solution.

    Good luck, and keep us posted.

    -Tom

    RatingNot Rated
    Todd Sherman

    Actually….Tom……Square IS NOT within the scope of the law. Just because “They” make up their own rules with a USER AGREEMENT, doesn’t make it legal. I cited, in my “Demand Letter”…..several laws and statutes they violated in Ma. as regards to “Fair Trade and Business Practices”. California laws DO NOT APPLY here, as my transactions were solely done in Ma. Besides the fact that they hold Ma. state sales tax on these goods. This can be “construed” as “hurting The Commonwealth” as stated in one law. Only “they” may not think so. This companies “reign of terror” may be coming to an end shortly. There are TOO many people that have been ripped off. I know the government is slow in working……but they cannot dismiss what is happening with this Co. forever!

    RatingNot Rated
    Tom DeSimone

    Hi Todd,

    Of course I am not an expert in Massachusetts law, or any law for that matter, but I can tell you that Square’s practices are basically industry-standard – meaning that it’s the entire payment processing industry potentially breaking the law, not just Square. My opinion is that, while perhaps a case could be made in some states, Square’s legal team – based on legal precedents set within the industry at large – deemed it not a strong enough case to adjust their practices.

    Don’t get me wrong. I’d love to see these harmful protocols done away with. But unless the entire user agreement is to be dismissed we also have to consider that users have waived their rights to class-action suits by agreeing to use the service, as outlined in section 51.

    Please keep us updated on your progress. I’ll be hoping for the best result possible for you and your business.

    Best,
    Tom

    RatingNot Rated
    Demi

    Been using them for 5 years for my business with over 300K in transactions. No issues. Fast calls, responses and emails.
    They aren’t perfect, but trust me, there are far far worst credit processing companies out there and this is among the good ones.

    Fraud. If you get a fraudulent transaction, there are no companies which will just be on your side. It all requires a lot of “detective” work. Since they are just a processing company, they just do what Credit card companies do. If someone files for a chargeback, they just have to give in. There’s very little protection from ANY processing companies.

    Rating55555
    Connie Crowley

    Fraud charges are a hassle any way you look at it. The difference between a reliable company and Square is that most processors inform you of a disputed charge or questionable charge and let you know which specific transaction is at issue. Square gives no information, NONE. You may never know where the issue lies, by the time you get your other funds deposited (at least 3 months), it is often too late to find the customer and go back and resolve an issue. Square is NOT a reputable company to do business with.

    RatingNot Rated
    Connie Crowley

    I began my business with Square because of the ease and simplicity of start up. After 2 $3,000 sales my account was deactivated and the funds held for 90 days. The problem with square is there is no explanation: “Due to security purposes, merchants are not informed which of the conditions they have violated.” – See more at: http://www.bbb.org/greater-san-francisco/business-reviews/credit-card-merchant-services/square-in-san-francisco-ca-370609/complaints#sthash.6vQh2IKn.dpuf“. There is also no customer service and virtually no vehicle to contact a representative to discuss any situation whatsoever!

    RatingNot Rated
    JMG

    This just happened to me! I can’t get a hold of anyone, no one is explaining to me why my account was deactivated and they’re holding my money. I am a self employed delivery man and one of my customers suggested I sign up with them to make things easier when it comes to payments with credit cards. I just used them once and they deactivated my account. Has anyone been able to get an answer from them.

    RatingNot Rated
    Raelene

    Thank you for a honest, in-depth look at Square. Very Very helpful!

    Rating55555
    Sammy Brown

    This is by far the sorriest company I’ve ever done business with. They are holding 8900.00 of my money for no reason and have closed my account for NO reason.
    Read # 42 of there terms and it says they can close you down for no reason and hold your money.

    RatingNot Rated
    sam

    I’m wondering if you can use a square stand with other POS software.
    Is the hardware compatible with other software?

    RatingNot Rated
    Tom DeSimone

    Hi Sam,

    Unfortunately the Square stand will only work with Square’s app and processing.

    TD

    RatingNot Rated
    Joseph

    Thank you for your review it was very helpful

    Rating55555
    Isaiah Bollinger

    This company facilitates fraud. I received a 450 dollar fraudulent charge from a cab through the Square payment gateway. I am investigating this with the police because I have a name from the card payment that matches up with a taxi driver. Square gives me no information so I just have the name to go off of. The bank sided with him because he has a receipt after he manipulated the device to have a different number than the taxi meter.

    It is illegal to use Square in Boston said the police officer I spoke to. Square should be help more accountable for this. You should not be allowed to have a merchant account with no information… I bet a lot of their merchants commit fraud regularly.They literally gave me no information on this transaction after I emailed them a bunch of times.

    Rating11111
    JP

    “It is illegal to use Square in Boston said the police officer I spoke to”

    Actual citation needed. “He-said” is not going to work for that type of accusation.

    Thank you.

    RatingNot Rated
    Debbie

    no rating Horrified.. I was completely shut down. I am a new online business. I received 4-5 very large orders all overseas.. They all have paid me and now I cannot access any of my funds to pay the shipping fees… I need my $ What kind of company shuts you down just because you have products that customers want and have paid for I want answers!!!!!

    RatingNot Rated
    tommycall

    They make it so easy to sign up that few read the agreement or believe they would actually be able to indiscriminately holds funds for what ever reason they see fit for as long as they deem necessary without any means to communicate with them.The agreement makes them bullet proof, that is why we have not seen a class action law suit again them.
    I am now using Swipe, great support customer service, you call they call you back, they tell what perimeters of your account would cause a “high risk” hold of funds. Also they offer both a Merchant account and a aggravate accounts, Square only has the aggravate account system.
    My wife had 5,000 “pending for over a month, 5 emails to square and not one reply. Pretty scarey with no recourse other than to file a complaint to the BBB in San Francisco Fortunately we had relationships with our customers were able to refund them and they paid up by other means. The only thing that see to work with square is the refund policy.
    What a night mare doing buisnes with them. We feel like fools.

    RatingNot Rated
    Bryan Frx

    i ran 3 transactions total $2500. no problem. next day i get email daying my account was closed. because my company name weeding and more . a landscape company.
    so i reapllied fix the issue. said i was approved. ran 3 cc total $1100. i didnt get the confirmation email or and thing. money was pulled from my account and customers.should be in.my account tomorrow am. i found numbers and addresses.

    RatingNot Rated
    Arrow Air

    Square did not tell us that if we had a swipe over 2,500.00 that they would take the money and place a hold on it for 90 days and then it comes up for review again and could then again be held an additional 90 days. Our client had to cancel the card so that she could pay us for our services rendered. What an inconvenience this was for our client and us a new small business. Run from them as fast as you can. They took 3450.00 from us to hold for up to 180 days. That cannot happen to a young co and expect to advance. All of your reputable local banks offer the same service at a REASONABLE RATE

    RatingNot Rated
    heather

    We are a small art gallery with original items to sell and it is important to note that the Square does not support making your own barcodes or having a company make your bar codes. The barcodes have to be the international ones that already come on products.

    Secondly they are saying that a Motorola Symbol LS2208 barcode scanner is compatible. This scanner s $100. Not sure of the quality as it doesn’t work with our self-made barcodes.

    They NOW have a phone number for support. The people were awesome. It’s right on their web page.

    RatingNot Rated
    Tom DeSimone

    Hi Heather,

    Thanks for the comment! Can you show me were Square lists a phone support number? I don’t see it.

    Thanks again,
    Tom

    RatingNot Rated
    Connie Crowley

    I would love to know the customer support number. The only number I have is answered by a computer that asks for your passcode, directs you to the FAQ’s on the website, and hangs up. Passcodes are sent out at Square’s discretion, and only good for a short time. I have been emailing Square daily asking for a call or a passcode and they keep replying that passcodes are only for active Square merchants. This is the reason they give no warning when deactivating, they will not allow contact with a customer service representative.

    RatingNot Rated
    Andrew Sidebotham

    415-627-7676
    ross@squareup.com
    Ross Nadel – Counsel at Square

    I found that taking Square to arbitration motivates them to respond much faster. They will likely drag their feet during the process to the point where I had to pay the arbitration fees myself (however, once I sent the payment in, Square followed up making the payment themselves as required by the user agreement).

    All in All – I found the their practices to be dishonest, but their counsel was semi-reasonable. And by that I mean, he was an advocate for a (dishonest) Square but was decent himself.

    Hopefully my arbitration goes well.

    RatingNot Rated
    andrew holland

    SQUARE IS A SCAM FRAUDULENT COMPANY AVOID AT ALL COST

    Has anyone received their money after waiting the 30 or 180 days? How many individuals have had money held for longer than 180 days?

    Their holding our money as well. $2154. Should we call the buyer (State of Alaska) and tell them to dispute the transaction? Perhaps they would issue us a check instead and then fight the transaction. I believe the credit card company (US BANK) should not hold the consumer liable for fraudulent charges, therefore the state should be able to get their money back. Is this a good approach?

    We have contacted our bank and frozen the account so that Square cannot steal further funds from us. Should we just wait it out or have the state dispute the charges?

    RatingNot Rated
    scott ridgeway

    Do what i did after making a $1500 transaction i was then prompted as high risk which wasnt true in the least i then read the outcome of these horribly long holding periods and imediatly issued a refund it took 3 days and i then requested a check from the cardholder took less then a week do this or you will be waiting for a long time

    RatingNot Rated
    Rob Prior

    Sale was waiting on me to enter his card; Amount,…. card number…..
    and it wouldn’t go any further! Could not reach Squareup by email and NO phone number??!! This blows Big. That was a big sale and it walked. Good rates mean S&*t if you can’t use the thing.

    RatingNot Rated
    Jean

    Square allows people to use their own cards to deposit money in to their own accounts. Basically a cash advance off the credit card without paying the higher cash advance fees. Supposedly against the terms and conditions. They also allow the card of anyone else to be used in this way. My card was used somehow on a square reader account for 1000 and no vendor info was ever provided. It was linked to my own phone number. I do not own a reader so not sure how the scam works but they better figure it out. Since its my own phone number my credit card account wont’ consider it fraud but they will try to charge cash advance fees! Stay away from Square readers. The information is not safe.

    RatingNot Rated
    Tom DeSimone

    Hi Jean,

    That’s pretty horrific. You are describing common credit card fraud, and it is more than against Square’s terms and conditions – it’s against the law. Processing your own card for cash would be enough for account termination. Processing someone else’s card without their knowledge, and it’s a matter for the police without a doubt. With any credit card machine or software, not just Square, the user can simply type in the card number to process the transaction. It sounds like someone stole your credit card and contact information to commit credit card fraud. If someone committed credit card fraud using your card information, you should contact your card company immediately.

    Good luck,
    Tom

    RatingNot Rated
    Josh

    I do about 15,000 a month using Square. We love the interface and the support hasn’t been bad via email. We have never had any transactions held and this is after 10 months worth and 500 of them a month.

    However they are not perfect, there is some accounting issues that have us concerned. Numbers on the Ipad reports do not always match the transactions on their website when you log in. This has caused numerous issues. Also, when they want to update your app the app just goes haywire until you do the update. I wish it was more stable in that sense.

    RatingNot Rated
    Georges

    Thank’s all of you!! I wanted to get Square but after a read your comments, NO THANK’S Square!!!!

    RatingNot Rated
    Allan

    We went with Square on the iPad with the Square stand, the cash drawer and the Bluetooth receipt printer. After the initial learning curve (maybe it’s intuitive for Apple die-hards but for the rest of us the app was not logically arranged) we managed to get it going but… the power cord/adapter unit kept breaking. Again and again and again.

    My take is that Apple stuff and apps for Apple are fine for consumers but aren’t up to real-world use. So if you want to play “shop” in your bedroom this is fine; otherwise look for a grown-up POS and related hardware.

    RatingNot Rated
    Robert Strauser

    STAY AWAY FROM SQUARE! I was using Square for over a year and now today they send me a email stating they have to close my account. Got my money and are going to hold it for 90 days till they release it. I didn’t make the Customer wait 90 days for him to get his truck fixed.

    SQUARE SUCKSSSSSSSSSSSSSSSSS
    RATE —-100%

    RatingNot Rated
    Matt mullins

    Been doing business with square for over 2 years. I do about $10000 a month I transactions . Never caused any issues for them . One small refund and that’s it. Sent me email today that they have to close my account immediately and hold my reserve of $4000 for 120 to 180 days. Said I was high risk business. 2 years of multiple transactions and no problems and all the sudden I am high risk. Holding my $4000 for 6 months . Stay away from square. I am not flyby night . Been in business for 10 years. I rent tv s and furniture.

    RatingNot Rated
    Michelle

    I love square. For a small business like mine that does 99% of its business off line its perfect. Set up took some time for approvals but I was OK with that. I’ve also never had a problem with payments. I was a bit concerned that they use twitter for support but for the 2 minor problems I’ve had, it was fine. I was able to connect a printer barcode scanner and cash drawer and love that with a flip of a switch I can sell that item online with their market place or copy some side to my web site and sell it there. My only complaint is setting the shipping for the market. They say they are working on a shipping calculator so I can wait. There is no way I could get all the square offers for less money some where else. I am very grateful.

    Rating55555
    S. Moore

    ABSOLUTELY NOT! Customer service is a BIG DEAL to me and Square has NONE. I spent three days emailing back and forth with Square over an issue that probably could have been resolved in a few seconds over the phone. After an EXHAUSTIVE search, I found 2 phone numbers for Square. Both numbers were just a recording, directing you to email them. Even when I REQUESTED a phone call, I was denied. Myself and the merchant in question sent a final entail plee to Square. A response didn’t come until EIGHT HOURS LATER! To add insult to injury, the email STILL didn’t address the issue. Good concept, but NO THANK YOU TO SQUARE!

    Rating11111
    Wesley M

    I would like to help with this lawsuit. $700+ dollars they have held for over 1.5 years without giving it to me. They have 100% stolen my money. I want paid plus interest. Call me at 979 248 7916 (ANYONE WHO WANTS TO START THIS LAWSUIT WITH ME) Thank you in advance for your support. Looking forward to your soon reply and call. My name is Wesley. Again my number is 979 248 7916.

    RatingNot Rated
    Dio Nysus

    I gave Square a try because I wanted to sell my novel online, and I wanted a simple payment gateway that would accept credit cards. Square bills itself as a site where customers can purchase your products either from their computers, PDA, iPhone, etc. This was perfect I thought.

    However, using Square proved very cumbersome. Here’s what found:

    —Signing in to Square was often a nightmare. Often I would go to the sign in screen, enter the correct info, only to have it kicked back as incorrect. I went over this several times, to make sure I’d entered the correct information. It still kicked it back as incorrect. Eventually, it let me in, but the fact this happened was very significant. This is a site that will be holding my money. Can I trust a site that has problems just signing in?

    —I went to my profile screen and tried to upload a photo. The photo file was not overly large, and I’ve placed the same photo on other sites, easily. When I tried to upload the photo, the “save” button remained grayed out and it would never save. That is, until I went to the bottom of the page just for the heck of it (to see what would happen), and changed one of the profile page colors. Then the “save” button darkened and I found I could hit “save.” Thing is, I didn’t really want to change the colors, I just did it to see if it would make something happen. And it did. And that’s bizarre. I shouldn’t have to go change a stupid color just to make a “save” button work. That’s just inane. BTW, the photo still did not upload.

    —I went to the link marked forms. This page would not load, the little circle-timer icon just kept swirling. It locked up the page and I had to shut down the program and restart it. Like I said before, I shouldn’t have to do that. Square’s technology should be able to handle any computer, any technology. And my computer is a popular brand, and I keep it updated. I found that I had to go back and reset my browser to get back into the site. Then the problem still occurred.

    —In the above example, I also found on a couple of occasions that if I hit the “back” button on my browser, in order to get out of the page, it would sign me out of the system and take me right back to the sign-in screen. Then I had to sign in all over again, and encountered the sign-in problems again (see above).

    —Customer service. Contacted Square about one of the above issues. The did not respond.

    Suggestions for Square:
    —Get your technology straight, please. You guys have a great idea. Run with.

    —Have a screen where I, the merchant, can set up what my shopping cart/checkout screen will look like for the customer. Also, since this is an online business, make it so that my street address does not appear.

    —Make it so I can upload a simple JPEG and have it save. Without having to push any other buttons.

    —I just want to accept payments from anyone, anywhere, using any kind of device. Note that I didn’t say that I would be using those devices. What’s important to me is that the customer be able to send payment (via credit card, ACH or bank account) via their own computers or devices. That’s it. It’s convenient for them, and it’s convenient for me. Please make this happen.

    RatingNot Rated
    David Nesenoff

    Square are a bunch of crooks. Do not use them… the entire internet comments on how they take your money and you don’t get it…
    there is NO customer service person that you can access!!!

    Hello Attorney General of the State of California where are you?????

    RatingNot Rated
    Karen

    I will tell EVERYONE I KNOW how horrible Square is! I had a customer request what Square calls a “chargeback” in the amount of $602.97. The company didn’t even ask me about it. They chose to deduct the amount from my checking account! Does this mean that if a customer gets a burr up their butt that they can just lie to Square and automatically get a refund? I have tried calling them, filling out Cancel Account requests, e-mail…..you name it! Square is a crooked company and should be removed from all types of business!

    RatingNot Rated
    Tom DeSimone

    Hi Karen,

    Chargebacks are extremely frustrating and not always fair. Buyers can, and sometimes do, abuse the chargeback system. While Square could absolutely do a better job of helping to arbitrate chargebacks, this is a problem that you’ll come across no matter which processor you choose. If you’re interested in more information about chargebacks and what you can do to prevent them and fight them, check out this article. Also, if you’re interested in working with a credit processor that offers better customer service than Square, you should take a look at our higher rated processors via this chart. If you’re only interested in mobile processors, then check out this one instead. Best of luck.

    RatingNot Rated
    nicole lewis

    I am so upset just really feel like getting the law involved bc i have not recieved any deposits since december from the square card reader company and now my bills are being affect bc of that and iam a salon owner been waiting on a response but no email

    RatingNot Rated
    Darcy Cole

    Who can I use besides square that has a portable swiper for my phone or iPad..I’m also experiencing issues with the square and after reading all these awful reviews am getting really nervous. My bank offers their own type of “square” system but there seemed to be a lot more fees involved..but now I’m thinking it might be worth it! Because there actually is someone to call..I can’t believe someone with some authority hasn’t taken on the Square!..shame on the BBB!

    RatingNot Rated
    Tom DeSimone

    Hi Darcy,

    I’d recommend you check out our Mobile Payments comparison chart to see the best options out there. Many of them offer phone-based customer service and no monthly fees. Square may be the most popular provider, but that definitely doesn’t make them the best! Thanks for reading.

    RatingNot Rated
    Stuart Scheinman

    This is a warning to anyone and everyone that is using square or considering using square for merchant services. Please be advised that square is holding $12,000 for transactions that were done in the normal course of our daily business. We processed a transaction for $12,000, the client picked up their merchandise and signed for the merchandise. Square has decided to hold this money even though there are no disputes. After numerous calls and emails, all representatives of square state that they can do whatever they want. According to [Name Removed], the last representative I have spoken to, they dont consider this stealing, really ?!? I am seriously considering a class action suit against square. Please advise if any other companies have run into this situation.

    Stuart Scheinman
    Managing Director, Movie Star News
    702-210-6208

    Rating11111
    nicole lewis

    Iam really thinking about doing the same thing

    RatingNot Rated
    michael john butts

    Squareup.com allowed a chargeback be done by a customer for 865.00, they disputed 560.00 of the money and awarded it back to the customer and I am still waiting on the remaining amount that is owed back to me. I worked very hard for that money and I sent numerous emails explaining the situation and I think it is absolutely ridiculous that you can not speak with a live person regarding matters with your money. That should be illegal how they run their website. I am about to send them another email regarding this matter since they have not bothered to respond back to a few others I sent. I am ready to get away from them and go with my bank to process credit card transactions for the business. It has been a nightmare with them and I wish I never went with them in the first place.

    RatingNot Rated
    Shaun Hayes

    So I have used square since December. I typically do like 5 charges a week
    As a personal trainer it was nice for my clients. I recently opened a gym
    And we were in the process of setting up auto bill for the eft and it did not
    Go through in time to bill march through that system. So I billed each person
    Individual which was like 85-90 transactions. And now they have cancelled my
    Account w them after I sent them all info they requested. And they have put
    A 90 day hold on my funds. It is $$1720.00. There reason was that
    I was a high risk business and that there is nothing more they can do.
    Since my claim is closed I can no longer get then on the phone. I am really
    In a bad place now because that is the money I expected to use towards rent.
    So I will never use square again. And would advise everyone else the same

    RatingNot Rated
    Thuan Nguyen

    My Dealings With Square Support. Start From Bottom To Top.

    Unfortunately our return and refund policy are aligned with VISA’s return and refund policy. Which is any return or refund is to be credited back to it’s original form of payment. I’m unable to issue a return or a refund to a customer who’s payment is not in my possession. Simply put, I can’t return something I don’t have. I do not want those funds to be deposited into my account, because those funds do not belong to me, they belong to my customer. So if you are unable to provide me with a reason to relay back to my customer to excuse you from your choice of response, then I will be withdrawing my involvement in this transaction. I will inform my customer it is no longer in my hands and will be providing my customer your company’s name Square Inc, so that this dispute may be resolved directly between the involved parties; my client and Square Inc. My client will be contacting you directly and your failure to respond or resolve this matter may or may not result in law enforcement recovering missing/stolen funds.

    By the way, you should not assume that people will understand your intention to retain funds, or refusal to return funds for the reason of being unable to. It is an unprofessional response, not to mention your failure to provide a viable solution to resolve a problem that’s a direct result of your dysfunction.

    Sent from my iPad

    On Jan 23, 2014, at 10:34 AM, Square Support Team wrote:

    Hi Thuan,

    Thanks for writing back. We are unable to process this refund, and the funds currently in your account will be held for 90 days before being released to your linked bank account.

    If you are able, you may refund your customer outside of Square and then receive the funds in 90 days. Alternatively, you may wait 90 days to receive the deposit.

    Thank you for understanding.

    Crystal
    Square Account Services
    Accepting internet and phone orders? Please take a minute to review leading merchant practices when accepting internet and phone orders.

    thuanqyen
    JAN 23, 2014 | 06:18PM PST
    That’s hilarious. What is square doing hiring high schoolers? Jesus, that’s okay, I’ll give you another chance, here’s a hint: please refer to the original inquiry at the bottom of the e-mail, and for one million dollars… Is that your final answer?

    Whatever your answer is I would like to take a moment to educate you by providing you an example you can relate to. So Olivia, you owe your friend Griffin money, your too busy so you ask your other friend Dawn to help you return the money. Along the way, Dawn decides she has more important things to do and runs her own errands and forgets about returning your money to Griffin for you. Griffin finally calls you and asks when you will paying him back, You tell him not to worry and that Dawn should be arriving shortly to pay him back on your behalf. The next day you meetup with Dawn and she totally forgot to complete your errand. You ask her if she has returned the money to Griffin for you and she replies oh noooo I was unable to because you didn’t give me enough money to pay him back completely so I didn’t meet him up. Then Dawn tops that off with a, you should probably pay him back yourself with your money and walks off minding her own business without returning the money to you. So Olivia, what would you do in this situation? Obviously you can’t pay Griffin back the money that’s in Dawn’s possession can you?

    Ordinary Guy,
    Thuan
    Hello,

    Thanks for writing in. I took a look at your account and see that we were unable to process this refund due to insufficient funds in your linked bank account.

    If you would still like to refund this payment, you must do so via an alternate payment method, such as cash or check. If you issue a refund outside of Square, we recommend providing your customer a receipt and keeping a copy for your records.

    Please let me know if you have additional questions.

    Olivia
    Square Account Services
    Accepting internet and phone orders? Please take a minute to review leading merchant practices when accepting internet and phone orders.

    Hello,

    Thanks for writing in. I’ve gone ahead and forwarded your email to our Support team. A team member will reach out to you shortly.

    Thanks for your patience.

    Roxie
    Square Account Services
    Accepting internet and phone orders? Please take a minute to review leading merchant practices when accepting internet and phone orders.

    thuanqyen
    JAN 22, 2014 | 02:24AM PST
    Original message
    Hi just to make sure I prevent you from successfully stealing my customers money, I’ve been informed that I must notify you of any situation changes and in the event you do not return my clients money would you please provide some sort of reason my client needs to initiate a chargeback and is unable to recover their funds
    For your reference this is Case #: 2659903

    Rating11111
    Blue Alert, LLC

    I am a happy Square Customer, and accept the 2.75 as a cost of doing business. My concern is their lack of customer service and their equipment. I am on my third earphone jack reader. I purchased the square stand since the price dropped to $99. I purchased 2 from Staples, 1 from Best Buy, and now one directly from the company. All four have the same issue. The charger is not charging the unit thus making the unit useless. I have written to customer service at least 4 times, because you cannot talk to a human being. They have to know of this issue and are still allowing folks to buy the product and go through the return process. My intentions is to help someone else avoid the issue. The Square Stand (Squarestand) is a bust.

    Irv Donaldson –
    any one can feel free to contact me or get my number from my website to call me concerning this matter.

    RatingNot Rated
    Jamie C

    Irv, were you ever able to get a response from Square? I am on my second square stand and am wondering if I should just call it quits. I was able to get my 2nd one to power up for a minute but had to disconnect it to set up the counter the right way and now nothing.

    RatingNot Rated
    Heather

    Don’t run your business with people who don’t know how to run theirs. Zero customer service along with unintuitive, confusing interfaces. Competitors offer customer service along with lower fees.

    RatingNot Rated
    sandra king

    I used my daughters phone to do a transaction and forgot to log out so all her transactions went into my account.We didn’t keep track so how do we find out which phone did transaction because it was all going into my account.

    RatingNot Rated
    Stephen

    We may lose our biggest client because we chose Square Up to process our credit cards.

    Don’t do it, or look for someone else before it’s too late for you, and you experience something like this:

    …So our 10-year-old LLC started using Square Up back in April 2013 when we saw their funds delivery turnaround time and easy mobile app access, and everything seemed to be going well at a pace of ~$6,000 per month in transactions, until…

    …one of our clients needed ~$12,000 in equipment yesterday (December 4) to recover from a fire that has shut their business down until this equipment is replaced, and after approving the transactions where they intended to hold the funds could be held for three days even if we decided to reverse the charges, SquareUp sent us a permanent cancellation email with no explanation.

    Even after visiting the help section of their site, which was only a single point of contact in the form of a help request web page, and explaining our situation with a customer that they had been capturing funds from previously, they simply resent their original communication.

    I don’t know how we are going to get out of the horrible situation that they have put us in, but looking completely unprofessional is just the tip of the iceberg with our client.

    Be smart, and find someone else with a smartphone app to process your cc transactions.

    They didn’t pull this trick on us until we had already processed three transactions totaling ~$12,000 and unless you are able to function without an entire day’s number of transactions, plus the time to find another processor, I would strongly recommend anyone who sees all these frustrated people take a warning.

    …it’s definitely not worth the risk.

    Rating11111
    Marvin Ng

    Squareup.com … They sure do provide an aesthetic service… but customer support is nothing more than a few canned responses that get you nowhere. I’ve processed over $10k with square, all swiped transactions, then before payout time, my account gets frozen and obviously they don’t provide any reason except for high risk activity. So after my account is frozen, I receive a nice followup e-mail which clearly says that my funds will be held for 180 days… if I don’t want to wait that time I may issue refunds and have the customer pay some other method. So I decide that theres no way I can survive waiting out 180 days, and I log in and hit issue refund for about half of my transactions, around 5k worth of refunds. I check back in a few days later to look at the refunds status and all of them were rejected… I mean is that even allowed ?!? I send them an e-mail asking them what’s going on with that… and their response is simply “sorry, we do not support refunds to prepaid cards when a tip has been added.” Nothing in their terms or website says anything about refund limitations of this nature except that they aren’t able to do partial refunds. So I become more than a little upset because I haven’t received any alternative solutions except to tell me customers that I can’t issue a refund… and the fastest way to get your money back is to file a chargeback with your card issuer. Can you believe that? They freeze my money, and when I tried to refund it, they freeze my money and don’t allow me to even return the money. So, due to my experience, I’d say that square is a scam.. sure feels like they scammed me outta business real good. But I applaud their skills in setting up a company that profits from stealing from other people, that’s definitely not something easy to achieve. BYW, their square wallet has a lot of security flaws, of you make payments with square wallet, those payments can be disputed and charged bacl easily and the merchant won’t be able to do much because they didn’t capture a signature for that “swiped” transaction. And square wallet.. you can choose any name you like and attach any card and it doesnt matter because as long as your picture pops up.. its valid payment. God, I really want to take down square a couple notches, and I think I might.

    Rating22222
    Steven Landsburg

    Nothing could be worse than Square. Very often — like over half the time — Square reports that I’ve received a payment and then, a few days later, refunds the money to the sender because “there was a problem” — with no explanation of what the problem is. I know it’s not lack of funds, because I’ve tried making payments to myself from accounts that I know are good, and the same thing happens. It is impossible to get any kind of explanation from Square about why some payments survive and others are reversed. Meanwhile, I am in the position of telling people I’ve received their money — and then, two days later, having to ask them to try paying again. The frustration I’ve experienced, and the incredible amount of time I’ve been forced to waste, and Square’s total non-responsiveness, add up to the strongest possible recommendation to stay as far away from these people as you possibly can.

    RatingNot Rated
    iheardthat

    Please call the FTC and file a complaint 1-877-382-4357, press 1, then 1 then 3 and you’ll get a live person. They need to have many complaints to find a “trend” and then they will sue them. Everyone needs to file a complaint.

    RatingNot Rated
    Cyndi Skinner

    We’ve used Square since it became available. Honestly, we’ve never had a single issue with it, other than occasional reboots of the system (which might not actually be a Square issue) or wearing out a card reader (which is free and they replace within a few days – and I learned to order multiples when reordering). So, for the better part of 4+ years…it’s been a boon for our business. We typically swipe 15K+ per month. We’ve never had a dispute, chargeback or funds hold. And our funds have always been promptly deposited. As for me….I’m a diehard Square supporter and recommend it freely and often.

    RatingNot Rated
    Greg Neumiller

    We operate a retail bakery and cafe and although we’ve only been using Square for about a month, we have no complaints. The POS (register app) is not perfect, but the price (no additional charge) makes up for a lot.

    We’d used a couple of traditional processors in the past and each of them had stupendously complicated rates, surprise fees and rate changes that it was difficult to predict from one year to the next just what our rates would be. Now we can focus on our business and less on our payment processor – that’s worth the little extra we are paying..

    RatingNot Rated
    Stacy Westman

    Thank you so much. In a thread with a lot of haters it’s nice to hear something not awful about them. I know a few people who also use them and haven’t had a problem but it’s nice to hear other people elsewhere have had positive experiences.

    RatingNot Rated
    Jon s

    All the negative comments I am a small business owner and my customers luv the convenience!! I had my square since early June 2013 and have not had a single issue!! I have made thousands of dollars to 60 dollars of transactions and so far it has been a very easy way to do business!!And I have never had money held for any amount of time other then the usual day to credit my account!!! Maybe all the complainers should get a regular credit card machine and give up the handy little square!!

    RatingNot Rated
    Bob Wewer

    Shay Mun: I have the exact story but for the amount. Square is a rip-off! They want to hold funds for 90 days. The robot wrote to me (you can’t talk to a human being) an said I could refund the last transaction. So I went to my client (looking like a fool) and made the refund. Now I wait….. while Square has the funds and plays games.

    DO NOT USE SQUARE!! THERE ARE THOUSANDS OF COMPLAINTS BUT THEY STILL HAVE A B+ RATING WITH BBB. eVEN THOUGH THEY WILL RESPOND TO BBB. GO FIGURE – SOMETHING IS GOING ON HERE.

    RatingNot Rated
    TerrieY

    Bob, did you get this resolved? if so, how?

    RatingNot Rated
    Jahnisha

    Has anyone’s money ever been released or does anyone know how to get there money released? They’ve been holding my husband’s funds for almost 30 days now and stated that we have to wait for 90. He’s a mechanic and also sells cars, of course his transactions are going to be a bit on the high side. Even had the client attempting to contact square to verify proof of payment and so on… No customer service… This sucks.

    RatingNot Rated
    Jimmie Perez

    I’ve been reading all the reviews that have been posted about lost of funds, time waiting for funds and chargebacks, and I can’t say it’s square all by itself. I have personally ran in just the last year alone over $130k in sales and haven’t had but only one small issue. Which was I went over my limit. I sent them a nice email and in less than 2 days my limit was raised and I was back to business. They deposit my funds into my bank of america account the following business day minus their fee and all is well. If your getting chargebacks that means YOUR customer has fought the charge. So why not ask yourself what did you do wrong? Did you trust someone very shady or maybe didn’t explain all the items you were selling properly? I’ve done over a quarter million dollars in sales and almost a half of it was through square without ridiculous incident like everyone here.on top of it all not one of my customers has had a problem or an issue paying the 2.75% fee for me to process their credit card! From what I’m reading and all the complaints it sounds like your all looking for a perfect transaction in a non perfect world. Get over blaming everybody and fix what’s going wrong with yourself and your business actions.

    RatingNot Rated
    denis

    CROOKS ! a donor donated $2200.00 to help a family in need,, now the family didnt get the money ! donor out his $2200.00 we cant get the money, and weve been canceled….. noone answers phone , emails are a joke too ! may GOD GET THESE CROOKS ! one day they will see the piper….. what can we do next ?

    RatingNot Rated
    Shay Mun

    I used Square for personal and business reasons. I had been using Square faithfully for about 2 years. I recently did a transaction for a $1500 payment. I had all of the necessary documentation, Government Issued papers, Copy of the invoice and contact information from the insurance company issuing the payment, along with 3 different copies of my PRIVATE bank account statements. Square then told me my account was “High-Risk”. and they permanently shut down my account and told me I would have to wait 90 days to receive my $1500, after they used it and did whatever with it and gave me no Interest for holdig and using my funds. If you have Square get out while you can. Intuit too. Go With paypal. These Companies are crooks.

    Rating11111
    Marque Smith

    Square did the same thing to me as well. And there no way to grt in contact with them. They are crooks fully. Thia should be illegal

    RatingNot Rated
    TerrieY

    something similar recently occured to a local business owner and she is trying to get it resolved. has yours been resolved?

    RatingNot Rated
    Frank Hardy

    I have a question. Can a staff member used my Square reader to swipe/deposit funds into another account that is not my business account?

    RatingNot Rated
    Waidi Ifafore

    I believe it is possible. This will happen from a staff that has totally planned this through. He or she will come to work with a smartphone ready to do “damage”. All that needs to be done is switch the square reader.

    However, if the staff is using your hardware i.e Ipad and printer then it might not be possible. Because he or she must have access to your square password and bank account in order to re-route the payment.

    This is an important question that the Square people needs to address.

    RatingNot Rated
    Donna P

    Square sounded really good for my new business, so I got it. I didn’t realize that there is no way to speak to a live person. You can only contact them by email.

    I first used Square on February 19, 2013, and had no refunds, charge backs or other issues. As my business is growing steadily, I applied for an increase to the keyed in limit for transactions on August 1, 2013. On August 02, 2013 I was informed that my account had been judged to be “high risk” and my account had been closed. In addition, they were going to hold my transaction of $1060.94 for 90 days.

    I accept that they have the right to terminate for any or no reason as that is in the user agreement. However, I do NOT accept that they can hold my money for 90 days without prior notice. There is nothing in the user agreement that mentions a holding period of 90 days for ANY reason, I have never had a refund, dispute or chargeback and this was a repeat customer that charged with them many times.

    The BBB was no help. Square sent them the same generic email that they sent me twice and the case was closed.

    If you are considering using Square do yourself a favor and visit this website where over 1,000 people have reported similar problems. I sure wish I had.

    RatingNot Rated
    Joseph Hopson

    They have a contract. With the credit card companies. To hold your money in case the customer defaults on the credit card. Then they refund the money back to credit card company ny . If your buisiness is big e ough then they give you the money and if they default they take it from your account. Win win for square inc. Not fair to those of us that work hard for our money.ey. All legal itsi in there long drawn out contract. Turned tnem in to. the state attorney generals office. Haven’t. heard back yet.

    RatingNot Rated
    Sammy Brown

    I opened a square account and made two transactions then for no reason they deactivated my account and say they want give me money for 90 days ( 8900.00). You can’t call them and they want answer e-mails. My attorney says fraud and they have actually stolen my money, my customer intended that money be paid to me and not for them to hold for 90 days.
    PLEASE stay away from this company.

    Rating11111
    Joseph Hopson

    Yes they are a rip off. They like to deactivate accounts when you complain. I contacted texas attorney generals office and the bbb. We will all have to get together and file class action suit. They have over 5000 dollars of mine since august 2013. Said they would release it in mid december of this year. Not holding my breath they said they would release it on september 7th. 2013 didn’t happen. Then they shut my account off, but they keep all your bank account info. If you get your money get new bank account. They are fraudulent, and we must set an example of them. Will be contacting an attorney that likes class action suits here and wins a ton.

    RatingNot Rated
    TerrieY

    Yes, we are in Texas also are having issues. Has your issue been resolved.

    RatingNot Rated
    David Hartig

    Lets cut the words to a minimum. DO NOT do business with this company!
    You will get burned! The best I can tell is they are actually criminal. I can’t believe they are getting away with withholding and stealing money. Amazing!

    RatingNot Rated
    janset karaoglan

    first time i did receive my money 2th day. it was 8 monts ago. recently i couldnt get my money. i went to the bank they said they cant do anything. than i start checking all the other payments made by square doesnt show in my account.i called customers they said it was pulled from their account. in this case i dont know what to do. i decide not the use square any more. i am hoping they depozit my money that i worked so hard.

    RatingNot Rated
    William Greenwood

    It won’t happen, a class action lawsuit perhaps, I’m trying to compile complaints. I believe there is fraud involved with Square, they took $900 from my acct.

    RatingNot Rated
    Kristopher Rodriguez

    Try the federal trade commission F.T.C. We have to get the feds involved!

    RatingNot Rated
    Kristopher Rodriguez

    We should go to national news!

    RatingNot Rated
    Sharon childers

    I used square up for the first time in July and my funds of over 1600 is held up and they deactivated my account. I have no other choice but to hire a lawyer .

    RatingNot Rated
    William Greenwood

    There are many of us, please get in touch, I’m out $900 and an expensive necklace, no proof there was ever a chargeback. I’m sure a lawyer may listen if there are a few hundred of us. William Greenwood
    wmcyle333@live.com

    RatingNot Rated
    Keith miller

    Ii used my square at a convention,processing numerous charges. I had no Internet so I resigned myself to manual entry. I didn’t know it at the time but square requires you to obtain a zip code as well as the usual info. My question to square was/is…….how can I enter charges without the zip. Is it even possible. Every time I get a generic answer telling me what I already know, that I need a zip code. POS company.

    RatingNot Rated
    William Green

    I sign up with square in May I got the first payment that came into this company. Then a payment of over a thousand dollars went in to my account with Square, that was on May 31. I can not get that money because their want post it to my account. In June Square deactivate my account. We all need to call in a lawyer. This company sound like a scam. The Phone # don’t work, don’t answer E-mail.
    Some one is getting all our money. JUST NOT FAIR

    RatingNot Rated
    Sharon childers

    I am having the same problem.

    RatingNot Rated
    William Greenwood

    Square said there was a chargeback for $900, kept it for 30 days, settled the dispute for my customer, took the money, despite swiped card, signature, description of merchandise taken, their email address for receipt. All of this without any verifiable information from customer or American Express. I rate the F, for fraud

    Rating11111
    Adam

    Everything worked fine except getting money in my account the verification time takes forever and i want my money asap!

    RatingNot Rated
    troy haskell

    Worst service ever. No 800 number, and you have to constantly try communicating via email for anyone’s attention. Go with a competitor. Anyone, but Square.

    RatingNot Rated
    Pyramid Mechanical, Inc

    Ok, I provided Square a “not so nice” message on the website. I also immediately applied online for credit increase, providing my business license, contractor licenses and copy of the invoice I ran the initial $7k for on a Sunday night. Within 24 hours I have an email response that my application was reviewed and approved up to $10k per week for cards NOT run through the reader (I have no idea why the customers card wouldn’t read, but we had to manually enter). Funds previously to be held for 30-days, are released and will be in my bank account within 1-2 business days. Apparently they are trying very hard to increase the reviews to a more positive note.

    RatingNot Rated
    Pyramid Mechanical, Inc

    HORRIBLE! NO CREDIT LIMIT! JOKE! I JUST SIGNED UP AND RAN THE FIRST TRANSACTION OF MORE THAN $7,000.00. I RECEIVED EMAIL THAT I WILL RECEIVE CREDIT FOR $2,002 ONLY, THE BALANCE IN 30 DAYS. HOW AM I TO RUN A BUSINESS LIKE THIS!

    RatingNot Rated
    jane smith

    The DO NOT deposit money in your account as quickly as they claim (next day) instead it seems to take up to 5 days. And there is no customer service to contact.

    Rating22222
    caron m

    DO NOT DO BUSINESS WITH THESE THIEVES THEY WILL FIND ANY EXCUSE NOT TO DEN YOUR TRANSACTIONS.I AM CURRENTLY IN CONTACT WITH THE BBB TO ATTEMPT TO GET THESE THIEVES TO RELEASE MY MONIES. HERE IS THIER WELL HID INFO:
    901 MISSION ST ..STE 210 SAN FRANCISCO,CA 94103
    888-642-0662
    JACK DORSEY (CEO)
    DREW EDMOND (LEAD SUPPORT)

    REPORT THEM TO YOUR LOCAL BBB, FTC ALONG W YOUR LOCAL NEWS STATIONS…SCAMS LIKE THIS NEEDS TO STOP!!!@

    RatingNot Rated
    William Greenwood

    Thank you so much, I’ve been reading through these different horror stories and it seems Square has a myriad of ways to hold or steal small business’s money.
    I’m out $900 they say was based on a chargeback I have no way of verifying that it ever happened.
    Anyone wishing to add their name to a list interested in a class action, email,
    William Greenwood,

    RatingNot Rated
    Douglas Chinn

    While it was easy to sign up and connect it to our checking account. It’s been totally useless since then. I can’t get the reader to read on 2 Android phones, nor my iPad. There is no help line or phone number. I emailed them and never received a reply. I would never recommend a company that you cannot contact directly. The 415-375-3176 number is just a recording directing you to email. My recommendation: STAY AWAY FROM THIS COMPANY!!!

    Rating11111
    J-low

    Great article. Will be making reference (and link back) to this article on an upcoming white paper that we’re putting together about card machines

    RatingNot Rated
    Todd

    The square reader does not provide encryption of the data. You also don’t get your own merchant account. This means you rely on Square to act as the merchant and disperse the funds when they get them.

    The data encryption is an issue, as you are liable for people’s information to be protected when you swipe it. There are online hacks already out there which expose users of this product to potential liabilities.

    Most merchant processers have a sponsor bank- there is a reason. It would seem anyone is trusting that Square will always pay, but what if they fall on hard times- I don’t think anyone has any protection since you are not the merchant and not dealing with a bank.

    Rating11111
    William Greenwood

    You are so right, out $900 they said was a chargeback..but no way to verify it!

    RatingNot Rated
    Scott Rollf

    Why not take them to small claims court for a portion of the transactions? At 300.00 per hour for an attorney they will come to the table quickly.

    RatingNot Rated
    Gloria DeVoss

    I need to speak with the customer service and can’t find a phone number, very annoying!

    RatingNot Rated
    Linda, Nirvana Smoke & Gift

    I signed up with Square on August 9th to do my store’s credit card processing. They asked for no business documentation only my bank account information. Within two hours I was able to have Square up and running and started processing approx. 35 credit card transactions a day, averaging $1100 dollars a day. The first week using Square all went well and they deposited all funds the next business day as promised. The second week with Square started my nightmare. With no notice and no reason, on August 17th stopped depositing the money from all my credit card transactions. I tried calling them, but couldn’t reach anyone and their phone message always disconnected at the end. I sent them so many e-mails but I would never get a response. Finally on August 24th, I stopped using Square, but they were already withholding $8769.76 of my money. Later that day & I filed a complaint with the Better Business Bureau and I finally got a response from them, a computer generated letter saying they needed documentation. They wanted copies of my business licenses, Tax ID’s, information on what kind of products I sell at my store and detailed information on my credit card transactions. I wrote them back and asked them to be more specific because I couldn’t possibly give them detailed information on all my credit card transactions since there had been a couple hundred credit card transactions in the two week period. I kept getting the same computer generated letter, not addressing any of my questions. Again, I complained to the BBB, and they finally gave me specifics as to what they wanted but no reasoning for withholding all my funds. I complied and sent them copies of all my licenses, my retail license, my city license, my tobacco license and detailed information on the last 10 transactions I ran at my store through Square. I also faxed them a two page letter on what kind of products I sold at my store. They never gave me an address or fax number. I scanned all the information but they said they never received it. I asked for a fax number and got a non working number. After I complained they gave me a working fax number, and I faxed all requested documentation to them, twice. I wrote them an e-mail that same day telling them that I faxed all the information twice, & I requested an acknowledgement that they received all the documentation requested. I also asked them when I could expect my funds to be released. I NEVER HEARD FROM THEM AGAIN AND IT’S BEEN 11 DAYS! I wrote them 3 e-mailed that same day, asking if they received my faxed information and then I sent them at least 30 e-mails since asking them why I haven’t heard from them. I told them that I have complied, faxed all requested documentation & again asked when they would release my funds. To date, September 25, I have never heard back from them and they are still withholding $8769.76 of my money.

    Rating11111
    Elizabeth

    Hi Linda,

    Did they ever refunded the money to your bank account? They are holding about $6,000 since June 2014

    RatingNot Rated
    Jessica Norene

    What I want to know is where are the funds? If I don’t have them, and my client doesn’t, then where are they?
    No customer service, and when you can finally get a response (only by being a bully) through email (ONLY – no phone calls). they’ll direct you to the website… So that you can read THEIR policy they are violating.
    Is this the way to conduct business in an age where everything goes vital in minutes??? Apparently.
    Don’t let them win. I’m posting in one forum per half hour until they release over $6k of mine they are holding onto for no valid reason. And believe me, there are plenty of them…

    Rating11111
    P R Downey

    Looks like it might be time for a class action suit. I did an AMEX transaction in excess of $700 this week, no transaction notification, and no funds deposited. The transaction does not show up in sales history either. Very underhanded, everyone should post contact emails to get the ball rolling. Here’s mine – towingd@bellsouth.net
    PRD
    +++

    RatingNot Rated
    C Phillips

    Initially I thought Square would be a great thing for my wife’s cake decorating business. However yesterday I received a notice from Square that my account was a High risk and they were deactivating my account and holding over $1700 of my money for 90 days (or I could refund to the cards and seek alternative payment). I think this is an extremely poor and unprofessional business practice as it seems like on a whim they can close your account when customers like me have to refund money (in my case to 12 customers) and try to get money from them. Needless to say I am furious with this crap! Scammers.

    Rating11111
    Fabian Mauri

    Call and tie up their lines…415-375-3176….Phone number for SQUARE!!!!

    RatingNot Rated
    Fabian Mauri

    I was unaware of the fact the if you run credit cards without a terminal over $2000 in less then a (7) day grace period. They hold funds of 1/3 of total transaction. Ex. 1350.00 they will hold $360.00 of it for over 30 days!!!..What company does that !!!?? Not recommended to use this company. Your company will literally go broke!!!..No customer service either, email only..!!!

    Rating11111
    Joe Cunningham

    This company is a rip off, they will get your money and then hold it for them to operate on. Customer service is growing worse, there is no phone number on site and they don’t answer emails
    Do not do business with this company

    RatingNot Rated
    David Gibson

    If it sounds too good… A company that collects the funds from the card companies, but fails to send them on to the intended recipients for days or weeks… Hmmm, I wonder what they could be doing with your funds. Perhaps making a profit with your money as your business languishes. I had a couple of high dollar transactions and I can’t get my money. They no longer have a phone service number, so I am completely at their mercy.

    Being a legitimate business I prefer to do business with other, legitimate companies. In my mind Square has unethical business practices, poorly disclosed policies that financially benefit them to your detriment. As soon as I get paid, if I get paid, I am ending my relationship with them. I would encourage others to not to get sucked into this honey trap.

    Rating11111
    Bill Blake

    The reader seems to work only when it wants to. Customers cancel their transaction when they slide their card and nothing seems to happen so they walk away because they don’t trust the device ans I lose the sale. Dumb thing costs me more in lost sales than it’s worth. Absolutely the WORSE customer support I have ever seen.

    RatingNot Rated
    Audra Von Minden

    Square is the WORST company I have ever had the displeasure of dealing with! I started using them for the convenience, and everything went great for the first three months. Then, one day, my funds weren’t deposited. I emailed them (because you can’t call them, and even if you do they don’t answer and there is on voicemail) to find out what was going on. After almost a week, I got this weird email asking me to “verify” information, such as “reason for having multiple accounts.” I didn’t have multiple accounts, and emails asking for clarification went unanswered. After another 2 weeks, I got an email that they had deemed my account “high risk” (despite ZERO problems or chargebacks) and were closing it, and that they would be holding the money in my account for 60 days! Not knowing what else to do, I waited. Well, the 60 days came and went, no deposit. They had about $4K. I attempted to refund my customers so I could collect the money through another gateway…nope, couldn’t do that either. Just last week I filed formal complaints against Square to the California Attorney General and the State Attorney General of my home state, and emailed Square letting them know that I had done so. Finally today, after 3-1/2 months, I got my money.

    Stay away from this company. When you sign up with them, you sign terms that say that they can withhold ANY amount of your funds for ANY reason, and when they do, there is NO WAY to get in contact with them. Being a startup company, their shenanigans nearly put me out of business. User beware.

    RatingNot Rated
    Andy C

    I’m at a loss reading so many peoples issues with Square and CNP. Have you ever had a regular merchant account where they did a background check and made sure you were legit? They do. Have you ever had to convince a processor that your product isn’t a sham? They’ll make you. CNP is the most risky processing there is and you need to be vetted. Opening a Square account and running a few grand through it is ludicrous to expect instant payola.

    The other side of the criers who switched without testing, what is the matter with you? We’ve been operating for 4 years and on and off test Square to see if they can bear our retail biz but never have we just abandoned the old way of doing things without verifying that it can be held.

    We’ve tested Square since Square began and it is a prefect fit for low dollar exchanges. You start losing the percentile game when you go up the food chain. You can negotiate with other processors, you cannot negotiate with Square.

    We process about $500 a day through standard exchanges, not CNP and they deposit as normal. Never had a hickup, and percentages taken out are as expected.

    I am simply blown away by some of the ignorance portrayed here. Trust but verify, test before jumping, and do your homework before putting your business on the line.

    Square’s improvements are needed:

    * Lower rates for trusted, high yield accounts
    * Square Register needs Inventory Control & Online Management of Register
    * ^^ needs to print on standard printers not just Star ($$$) printers.
    * Better customer service so you don’t feel you’re lost in a K-Hole; standard ticketing would be a huge improvement

    Rating44444
    jessica pegg

    Was wondering why square will not approve me to accept payments. Do they do a credit.check?

    Rating33333
    jessica pegg

    I just done an application for a square card reader but I went to set my account up and it says I cannot accept card payments at this time. Idk what the deal is. Do they do a credit check or what?

    RatingNot Rated
    Stephen Adler

    We have been with Square for seven weeks. After the Square fee has been deducted we have never received the correct amount. When contacted the excuse was that we were over the $2002, not $1000, for the weeks. This condition only existed for one of the seven weeks. Why have we been shorted the other six weeks? The next excuse given was that the cards were not swiped. Most, if not all, the cards were swiped. Currently Square is behind $842.01 in payments to us.
    Back to the second excuse, if we were charged 3.5$ plus 15cents, for all of the 80 transactions this would not come near to the shorted amount. We are being given the run around for our money. Contacting this website is part of the run around. If this is not resolved by Monday, 6/25/2012, I will spend the day contacting people, organizations.

    Rating11111
    Audra Von Minden

    Report it to the California Attorney General and then email Square and tell them about it. WOrked for me…and the SAG needs to know what they are doing. It’s theft.

    RatingNot Rated
    R pennino

    I would rate this company a minus 5 stars if minus was possible. We had over 80000 from a fund raiser for a nonprofit which they still have not deposited into our account. There is no, absolutely no customer service. We have emailed repeatedly and either there is no response or an email from “sunny” , no last name, no phone. This is a total scam. They ask for information which they can get from our receipts. We are going to report this scam to both the federal and NYSE authorities. They have our money, are getting the float off of it besides charging us a fee.

    Rating11111
    Audra Von Minden

    Report it to the California Attorney General and then email Square and tell them about it. WOrked for me…and the SAG needs to know what they are doing. It’s theft.

    RatingNot Rated
    William Greenwood

    They took $900 out of my acct. as a disputed chargeback, but won’t verify that it really happened, seems as though they have a myriad of ways to hold or keep small businesses money. Frauds.

    RatingNot Rated
    Shane L.

    My first transaction with square was greater than $5K…looked as if everything was going smoothly until the day of deposit. I received an email saying the transaction was flagged because it was unusual. I filled out the requested information on the website, uploaded a copy of the receipt and crossed my fingers. Customer service contacted me the next day said everything checked out and the deposit would continue on the next business day….it did! So what started as a pain turned out good.

    Rating44444
    Joe Fusco

    I’ve been using Square for over a year now, and have not had a problem until this past week. I have processed over a $1000.00 a week a number of times with no problems, at times a single charge might be $2000.00 to $4000.00. This last week I had charges of over $24,000.00 and they notified me that the amount over $20,000.00 will be held for 30 days. That’s almost $5000.00 of my money that I can’t use to pay my bills. But no problems other than that.

    Rating44444
    Don greene

    I cannot recommend this company’s services unless you are a sadomasochistic & don’t currently have enough aggravation in your life. The initial convenience of using my smart phone & their reader appealed to me & I felt very sophisticated using it. Customers were impressed & a half dozen early transactions were as advertised. Then a relatively large(less than a $1000.00) “approved” card swipe didn’t show up in a follow up email. Then the nightmare began. Customer service is a misnomer with this company. They have not helped me IN ANY WAY to capture this debt. I believe they have no ethics whatsoever & urge you to avoid them like the plague. Do not wait to be victimized. I believe the horror stories. I’m just thankful that my “lesson” is not going to cost me what it has cost some others.

    RatingNot Rated
    William Greenwood

    Ditto, except I’m out only $900, expensive lesson

    RatingNot Rated
    Kevin Harper

    Very frustrating, first transaction went on hold, can’t call anyone to resolve the matter they have their money and I can’t even find out how long it going to take to have funds available in my account. I will never use square again !!!! Such a pain

    Rating11111
    mary star

    Run, run as fast as you can…this company totally sucks.
    They lull you into a false sense of security and then bam, hold your money for however long they want with no explanation.
    Their ’24 hour’ customer support is simply a sham.

    RatingNot Rated
    Joseph Ted Franks

    I have went through 2 readers that Will not read thats my only problem, the readers are junk.

    RatingNot Rated
    Dave

    Simple, quick deposits. Love it!

    RatingNot Rated
    Damon Valverde

    So far so good. I am a retail store and use Square monthly for over $20K in transactions. The need for billing zip codes can be an obstacle but for the most part I like Sq.

    RatingNot Rated
    pamela vroman

    More of a question…concerning customer privacy; has there been any problems of identity fraud? after having used tis system?

    RatingNot Rated
    Toni Englert

    I am currently setup with Square for my credit card transactions. I joined the beginning of April and did a total of $2650.00 in transactions for the day of April 10,2012 and have yet to receive it in my bank account. Their customer service is very poor and I email daily sometimes 3 times a day and I have received 2 responses, neither giving me a solution to my problem. I sent in required documents they requested and notified them in application process of my particular situation and how I would be processing each month with dollar amounts. I assume they did not read notes in application process or ecnored it. I am sitting as on April 16,2012 now with no solution to my problem or a timeframe on when I will be getting my funds. I would like any suggestions or a company you could refer that I could switch to. I have more transactions to process for this particular company but I am afraid to process anything else with SQUARE because of the response time and holds. By the way no one answers the phone when you call, just a recording. I also had to get the phone number from complaint blogs because it is not posted on Square website anywhere.

    RatingNot Rated
    R pennino

    They have almost 80000 of our nonprofit fund raiser. Msame situation as you. Did u finally get ur money and how long did it take.

    Thank you for any help u can give.

    RatingNot Rated
    Audra Von Minden

    Report it to the California Attorney General and then email Square and tell them about it. If they don’t respond, send them a certified letter telling them that you reported them. WOrked for me…and the SAG needs to know what they are doing. It’s theft.

    RatingNot Rated
    Laura

    Square is holding over 35 thousand dollars on our Company account, they say for 90 days. Who knows if we will EVER get it.

    There have been 70 complaints file with the San Francisco BBB alone in the past 12 months.

    YES, use this company if you can AFFORD to HAVE YOUR FUNDS HELD INDEFINITELY AT THEIR WHIM.

    They just assume this is O.K. No problem, we don’t need the 35k that we worked so hard for to pay our bills. PLEASE! I have heard from MANY customers who have experienced the same thing.

    If you are reading this, chances are you too have had a problem. Report them to the Following: States Attorney General in California AND your own State (do both), and the BBB.

    They need to be STOPPED!

    RatingNot Rated
    Kim Patz

    Please do NOT sign up with square. I don’t want what happened to my company happen to you. I signed up for it, did 2 test transactions which worked fine. Then I charged my client for some air sampling. I got a weird email from them late at night that they “wanted more information” about my company. They listed out a bunch of things. Red flags went off. Bottom line, they keep your company’s money and I guess day trade it or whatever. Report them to the FTC at (202) 326-2222 and OCC 800-613-6743 and hopefull we can get these scammers shut down.

    RatingNot Rated
    William Greenwood

    Thanks for the post, I’m out $900 thru a phoney chargeback, but they don’t verify it. Just take the money.

    RatingNot Rated
    James

    Don’t use square!

    They stole from me

    They do not answer phones

    They made me send them all my company’s llc licence our tax id numbers letter of incorporation and certificate of good standing from state of missouri

    They held funds for 30 days they make one deposit of 2,000 out of $35,000 of mine they are holding

    They then will not call me or e mail back

    They said they can keep money as long as they want

    They can put every ones money in a account to just hold it to collect interest for no reason

    My family lost all we had because we let square take the cc payments .

    I i’m a business man and swear by law all is true to best of my knowing

    Call square up at 415-375-3176 this is there office number they hide it. My attorney had to find it. Let them know what you think about all this

    RatingNot Rated
    William Greenwood

    Sorry to hear that, I’m only out $900, but I’m going after them as best as I can

    RatingNot Rated
    Steve Faircloth

    We own a bail bond business. I signed up with Square as a business. Well, a couple of days ago we process two payments in the amounts of $2400 and $1239. Three days went by and we did not receive a email from Square sayinf anything about funds on the $2400 being transfered to our bank. SO I login in to our Square Account to see what’s going on with that transaction. We had to notify Square by email to see what was going on. So 24 hours later they replied and this what they said the first time:

    [edited: name removed]
    FEB 27, 2012 | 09:26AM PST

    Hello,

    Thanks for writing in.

    We are temporarily holding one or more payments in your Square balance because you exceeded your payout amount of $1,000 per week for manually entered transactions (payments where a card is not swiped). You can read more about our deposit policy here: https://help.squareup.com/customer/portal/articles/11863

    To increase your payout amount for such transactions, visit the link below to complete a short online application with a few questions about your business and how you use Square.

    https://www.squareup.com/increase-immediate-payout/

    We will review your application and get back to you within 1-2 business days. If your application is approved, we will increase your payout amount and release any held payments to your bank account.

    Also remember that businesses that swipe credit cards using the Square card reader will have all their funds sent to their bank for deposit the next day. Swiped payments do not have a deposit limit, regardless of the transaction size.

    Please let us know if you have any other questions.

    [edited: name removed]
    Square Support​
    help.squareup.com

    So, I sent a email back to them asking them to increase the limit, just like they said to do and this is what they replied back to me:
    ” Hello Steve,

    Square has concluded an investigation into your usage and has labeled your account as high-risk. For security reasons, we have elected to de-activate your account.

    We are exercising our discretion under paragraph 42 of the Square User Agreement to terminate your account. From the date of this letter forward, you will not be able to process transactions using Square.

    Any funds currently in your account will be held for 30 days before being released.

    If you do not want to wait 30 days to receive funds, you can still refund the payments back to the original cards (if you are unsure of how to refund a payment, please see: https://help.squareup.com/customer/portal/articles/163698 )

    Our decision is final.

    Sincerely,

    [edited: name removed]

    What a company! Needless to say we have contacted our Business Attorney, It looks like we are going to court about ths matter and Ohio Attorney General will be getting involved….

    RatingNot Rated
    Laura

    Did you get any results? They have 35k o mine.

    RatingNot Rated
    Audra Von Minden

    I had the EXACT same thing happen, except they said they were holding the funds for 60 days, and then didn’t release it then! I eventually filed complaints with the CA AG and FL AG (where I live) and emailed Square telling them so, and they just released the funds today after nearly four months. THey damn near put me out of business.

    RatingNot Rated
    William Greenwood

    Thank you so much for your post, I’m out $900, with no verification of the chargeback they used as an excuse to take the funds. NY AG, here I come

    Rating11111
    Beth Goodwin

    I’ve tried two card readers, and cannot swipe yet. I have a Droid HTC Inspire. The volume goes crazy sometimes when I plug in the reader, and I believe my problems are connected to the jack. Customer services do stink. So far, it’s not working. Trying to get away from the ridiculous fees my other processor charges.

    RatingNot Rated
    William Greenwood

    You’re lucky, don’t use them. They took $900 out of my acct. and said..they gave it back to the customer who disputed the (provable) transaction..But there is no verification that this chargeback ever occured!

    Rating11111
    Mark Brownlee

    I have been ripped off enough. I am tired of the games. You will find me on all the complaint sites. All of you who take little transactions think your safe. In a few months you will know better. We who take single payments over a thousand know the truth. They are destroying people’s lives and businesses everyday and they don’t care one bit. The NO-CARD-PRESENT game is their money game. They have the money to use for investment in interest bearing vehicles. Without your knowledge. Making this securities fraud I believe. I have began a complaint and report with the U.S. Attorney General and will be talking with the California States Attorney General in person to explain the facts so as to overcome the clever deceptive wording used by Square. As long as we sit here and complain they couldn’t care less. Try to call them and see. If you take large payments, you can just F-off. Go to other sites and see. This site may be supported by square and filled with plants who post love letters. I know many companies do this. Only 44 complaints at the BBB? There have been thousands on the internet in the last six months. Why the difference? Try to get the required field information for the BBB complaint form. Square is good at hiding that information. Have an address or even zip code? Then you worked at it. The DOJ fraud web address is ffetf@usdoj.gov Let’s get to reporting the facts to those who can get to the bottom of it and quit the whining here.

    RatingNot Rated
    Laura

    did you ever get your money? They are holing 35k from me.

    RatingNot Rated
    Mark Brownlee

    Laura,
    I did finally get my money but, it was because there was no way for them to hold it without facing criminal charges from the state contractors license board. All monies paid to a contractor in the state of California are monies in Trust. Meaning they cannot be used, transferred or held in any manner until the contracted work is substantially completed for the amount being paid. This is a serious matter in the state of California. However Square already had this info from me last year. They were just holding the funds as long as they could until I complained. They released them immediately when I finally got through. They knew, they just hold money as long as possible. I feel for those of you who have no such leverage on them. They clearly are using your money for investment vehicles. It is a smart play on their part, although an immoral and hurtful action without any regard for the people they damage. When you contact them FINALLY, they couldn’t care less what hardship they are creating. We have trashed all there equipment now. As I stated before, we ran ten dollar transactions and swiped them, then five minutes later tried to swipe the card for the actual payment of 3-5 thousand dollars and it would not swipe. In our test the manually entered transaction sailed through. This is not some glitch or system error, it is a pre-programmed intentional action developed and fostered by Square. They are probably one of the most dishonest and thieving companies on the internet that isn’t based in Nigeria. IN my opinion everyone who needs to do transactions over $800.00 per should cancel them immediately. YOU WILL NOT GET YOUR MONEY FOR 30-60 DAYS. NO WAY!!!

    RatingNot Rated
    William Greenwood

    Your comments strike a familiar cord, some 35 emails later They have found for my customer who supposedly questioned the authorization on a Am X, charge at my booth, at a show. He signed, swiped, received a description of Merch. and a emailed receipt, they supposedly supported his claim and took $900 out of “My Acct.” So I’m out the jewelry and the money, with no way to verify there was even a chargeback.

    Rating11111
    Bradley Wright

    Did no one read the terms and conditions until after they signed up? They have restrictions until you are a proven business. If you can not read and understand they might hold your funds at the beginning if anything seems questionable and to confirm you are a legitimate business, maybe they have a great reason for holding your funds. Maybe you are not legit and they are protecting others.

    Read the terms. It says it in black and white. Don’t sign up and not read, then get upset because they are holding funds. This only makes you look like a moron. Everyone that is posting they are holding your funds should have expected it, because that is exactly what the terms stated when you signed up.

    Rating55555
    Byron Mauck

    I recently had 4 processing machines break down in a couple of days. I Went to square to do some processing to solve the emergency. Loving it! However winter is my slow season and we rarely process more than $1000.00 a day or weekend, Summer we work very fast sometimes with three persons competing to swipe one terminal @ multiple sites. I fear that I will need some other service unless Square finds a swipe and sign system that operates as fast as conventional systems. In my business where many of us experience high sales volume I could sell Square faster than ice boxes for igloos as a backup to peoples current processing options. I am dumping the current merchant processor for a no contract processor so I can continue to take advantage of the Squareup system as much as possible.

    RatingNot Rated
    Lisa Casteran

    I recently started using Square Up and absolutely LOVE IT! I, too, am with an in-home party business and recommend all my consultants use Square Up. I find my customers LOVE being able to swipe and sign at the parties and this way, I don’t need to keep confidential information such as credit card numbers on file. The merchant fee with Square Up is lower than what my company offers so I am saving money. I had to contact Square Up Customer Service and was highly impressed with their timely response, professionalism and ability to solve my issue very quickly. I give Square Up an A+ for my business!

    RatingNot Rated
    mo castro

    Is square up PCI compliant? I understand credit card transactions via phones are not.

    RatingNot Rated
    Lyndi Heckaman

    Hello Mo Castro,

    I have worked in merchant services for over 10 years. A great website to educate yourself on what you need to do as a merchant to become PCI compliant is http://www.pcisecuritystandards.org

    Credit Card transactions over the phone are one of the more risky ways to accept credit cards. However, it really depends on the company you choose to process your mobile transactions and their security measures. Make sure that you do your research and compare to the PCI Security Standards before you choose. Some processors charge a monthly PCI fee to assist you with becoming compliant and offer $50k to $100k indemnification… which helps protect your business in the unfortunate event of a breach.

    I hope this helps!

    Lyndi Heckaman

    RatingNot Rated
    Janet sharp

    I have had square since June 2011.it has worked great for me. I haven’t had more than 1000.00 a week though. I was paying so many extra fees with my last credit card company is why I changed to square. They work really great for me. Only problem Is I am trying to get some kind of statement from they on my fee’s I have paid to them for my tax records. Can’t get it on my account page for all of last year. Called there customer service number and waiting for them to call.

    Rating55555
    Janet sharp

    Customer service called. They were very helpful and answered all my questions right away. Been with them for a year now. They are great. No problems just love it.

    Rating55555
    Julie

    Janet. Go to Square dashboard on your computer and you can access your Square acct and read your reports for fees charged per day, month or year to date.

    Rating55555
    karen williams

    I was trying the 2.75% on some on my current prices that I charge and it is pretty high compared to the .15cent they used to charge for each transaction. Why not continue to charge .15cents on each transaction? I discovered that I would have to pay the transaction fee out of what I charge my customers , I am losing money this way. Do I need to up my prices to cope with these transaction fee’s ? Say at the end of 2 days I make over $1000, does that mean that the fee would then be 3.5% +.15cents , since it takes 2 or more days to reach my account? The fees are too high, I am better off collecting cash then depositing it into my account for free.

    RatingNot Rated
    Deena Manning

    We have considered charging our customers the 2.75% fee. The reason we have to pay that much anyway is because of the rewards points the companies offer their customers. We would rather take a check than be charged that fee.

    RatingNot Rated
    alvin buckner

    I used square about a year was good until December 2011 they stopped depositing to my bank I suggests use your bank ,It’s safe. Alvin Buckner n.c.

    Rating11111
    S Scott

    Have processed 2 relatively small payments so far. No problems yet. The last cc company I signed up with completely ruined my credit (TMS, Merimac Capital…they use about 12 various names) and was a huge scam (still in an expensive legal situation with them) so this one is less frightening than the last while I try to re-build my credit and can research reputable cc processing companies (maybe through my bank next time).

    Rating33333
    B.Terry

    I love square. I do sales at the back of the room and it’s wonderful to have the convenience. i have kept my merchant account and authorize.net account for my online purchases. But I do love the additional support of square. No problems with deposits, receipts, or customer service. And I love that I get an email telling me when they deposited the sales. Would like a few more bells and whistles, but so far, so good.

    Rating55555
    C Lockhart

    Ok…FINALLY deposited funds on December 15 after holding them since December 7 and December 9 respectively. Numerous telephone calls, numerous messages, hours and hours of conversations with representatives that could do NOTHING. Never a returned phone call from emails or messages left on answering machine. Micky Mouse outfit.

    RatingNot Rated
    C Lockhart

    The worst customer service, can’t get funds released, complicated web site. Highly recommend any other credit card services. This one stinks!

    RatingNot Rated
    D Freiman

    Short and Lousy experience with this company! Questionable policies you don’t know of when you sign up…. They held my money forever! NO one to speak to as they hide behind a slow email responses ONLY.
    DO NOT USE!! I switched to Intuit as soon as my funds finally released. DO NOT USE THEM!!

    Rating11111
    Connie Crowley

    Not good for small businesses who depend on their funds to keep going. NO phone support available once you are deactivated and there is no warning or explanation for deactivation. Funds are held for 90 days. Just stay away from Square.

    RatingNot Rated
    Beth Climie

    Started processing with them Sept. 1st, 2011. So far so good with Square! I am an independent contractor and run an Adult Home Party business. I travel constantly for sales so Square was perfect for me. As long as you swipe the card fast in the reader, the transaction gives you a response quickly. I usually process on Fri and Sat nights and my money is in the bank by Tuesday morning. The fact that it doesn’t automatically save the cardholders name to the history report would be my only complaint but there’s an easy work around: just type it into the description field.

    Rating55555
    Doug Harris

    This company is a joke if you are a real company that makes real transactions.
    They have been holding a $8200.00 payment for three days now.
    I have sent many emails with no response except a auto sent that says they are committed to getting back with in 24hrs. Phone customer service is horrible!
    Save the stress just use PayPal This company SUCKS!!!!!

    RatingNot Rated
    Mike Johnson

    Your right this 3 party company is a joke

    Rating11111
    Tom DeSimone

    Hi Alice,

    I’m sorry to hear about the trouble you’ve had, but I can assure you that Square is in no way affiliated with Leaders Merchant Services. In fact, the Square reader is only compatible with Square’s proprietary processing service, which has no monthly/annual fees and can indeed be canceled at any time. Please feel free to email me at tom@merchantmaverick.com if I can help you to choose a different processor.

    Best,
    Tom

    RatingNot Rated

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