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Vantiv Review

  • 13 comments
  • Updated on:
  • Review by: Amad Ebrahimi

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Date Established
1970
Location
Cincinnati, OH


Overview:

Vantiv (formerly known as Fifth Third Processing Solutions) is a large credit card processor located in Ohio. They’ve been in operation since 1970 when they were known as Midwest Payment Systems, but eventually changed their name to Fifth Third Processing Solutions. In 2011 they changed their name once again to Vantiv.

Vantiv has hundreds of thousands of merchants that use their service, so they’re definitely one of the big boys. With that many customers, one would expect to see a ton of complaints, but surprisingly, I couldn’t find very many. Their BBB profile is low on negative reviews, and so is the rest of the web. One could argue that it’s because the brand name Vantiv has only been around since 2011, but if you search their previous name “Fifth Third Processing Solutions” you won’t find much either. That’s all good news, though I’m still going to keep an eye on the Vantiv brand to see how it progresses.

Much like any other large processor, Vantiv merchant accounts do have a contract with an early termination fee ($295), however it can be negotiated. Ask your rep to waive it for you.

From what I’ve seen so far, I like Vantiv, so they get a 4 out of 5 for now.

With that said, if you plan on getting an account through Vantiv, then I highly recommend you consult me first. At least I can walk you through the process and hopefully get you the best deal.

Parent/Partner Company:
Vantiv is the parent company (formerly known as Fifth Third Processing Solutions). They own National Processing Company, Jeanie (ATM network) and SKIPJACK (payment gateway).

Type:
Acquirer.

Acquiring Bank(s) (Acquirer):
Fifth Third Bank.

Payment Processor(s):
Vantiv is a direct processor, but has been known to work with TSYS as well.

Payment Gateway(s):
They have their own payment gateway called e-Commerce Plus. They also can set you up with SKIPJACK, TrustCommerce or Authorize.Net.

Do you need help setting up your payment gateway with your website? Click here.

Trust Symbols:
You can find the Vantiv BBB profile here. They have an “A+” rating with 15 complaints as of this update.

Negative Reviews/Complaints:
For a company as large as Vantiv, I was surprised that I didn’t find many negative comments, aside from the few BBB complaints. Granted, the Vantiv brand has only been around since 2011, but even the previous brand “Fifth Third Processing Solutions” is low on the complaint count as well.

If you want to do your own research, you can search for phrases like:

  • vantiv complaints
  • vantiv reviews
  • vantiv scam
  • fifth third processing solutions complaints
  • fifth third processing solutions reviews
  • fifth third processing solutions scam

Common Complaints:
None found.

Verifiable Testimonials/References:
You can find a number of success stories on the Vantiv site. They’re mainly from larger financial institutions that Vantiv provides processing service for. As opposed to smaller merchants like you and I. Your best bet would be to ask them for references.

Security/Privacy:
No on-site security features (i.e. McAfee, Security Metrics etc…). The security issue really depends on what kind of information the merchant account provider is collecting from you. If they require you to fill out a full digital application with sensitive info like SSN numbers, then they should definitely have some third-party security in place. Sometimes, and in the case of Vantiv, the initial contact form only requires some basic info, then the real application is taken care of by fax or later on through a secure online app.

Customer Service:
Existing customers get 24/7 service and support. Have you worked with Vantiv? Feel free to leave us your review. Don’t forget to read the user review and comment policy.

Contract Duration:
3-years (auto-renewing).

Cancellation Fee:
$295.

Interchange-Plus Pricing:
Interchange-plus is offered by Vantiv. Be sure to learn what it is, then ask for it.

Seasonal Downtime:
Seasonal downtime is also offered by Vantiv.

Product/Service Offering:
Retail (Credit/Debit), Online/e-Commerce Payments, Mail Order/Telephone Order (MOTO), Wireless, Mobile, ATM, Recurring Payments, Check Processing, Gift & Loyalty, Point-Of-Sale (POS).

Product/Service Specialty:
None.

Don’t forget to leave your review and rating in the comment section. :)

Amad Ebrahimi
Amad has worked in the eCommerce and online marketing world since 2002. He started as an eBay seller, then slowly graduated to building & marketing his own websites and consulting others to do the same. He founded Merchant Maverick out of frustration with all the misinformation and shady tactics that he encountered when trying to find a merchant account for his and his client's businesses. He's the man behind most of the merchant account reviews, and articles posted on MerchantMaverick.com. Have any questions related to credit card processing? Talk to him.
Amad Ebrahimi
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13 Comments

    Sean O.

    Vantiv/NPC has only been headaches and hassles for me. My merchant account representative has not (or has not timely) responded to my phone calls and emails, and the customer service reps were unhelpful in addressing my concerns. My bank account was improperly charged several times for various amounts, and the representatives don’t know why (the only suggestion is to terminate the account/agreement…).

    Based on my experience, I recommend staying far away from Vantiv/NPC! I have had better experiences with another credit card processing company.

    RatingNot Rated
    Ruth B Kaplan

    I did in depth research and asked detailed questions, as well as reviewed the contract in minute detail before signing a one year contract. I have not used Vantiv services except for and initial charge, when I found out that they would be “passing through” a $5 per ticket charge, in addition to the agreed upon discount. Ten months into the contract, I am engaged for the second time in trying to reverse charges that were not included in the contract and/or not authorized. Vantiv started charging me $10 per month for PCI non compliance. They claimed I was notified on my statement, despite not sending me statements. Even after I fulfilled the Trustwave certification, they continued to charge me for non-compliance until I called and pointed it out to them. Their contract cancellation fee is prohibitively expensive, so I will be monitoring the account monthly until my contract expires. BTW, to close the account, there is a narrow window (5 days) to call and fax the cancellation. I am getting conflicting information about whether my contract auto-renews.

    Rating11111
    Cindy Welch

    Vantiv committed fraud against our small business by selling our credit card machine lease to a third party without disclosure. When we had to shut down the business after 1 year, we found out the machine’s lease had been sold to a third party (First Data Global Leasing) without our knowledge, and we were slapped with an $1,800 charge for a machine we could have purchased at a third of that cost (even though purchasing the machine was never given as an option by Fifth-Third). Now we are looking at having our credit ruined or paying high legal fees to fight this fraud.

    It’s time to EXPOSE Fifth-Third Bank and their Vantiv branch for the frauds they really are. It burns me up that they are using small businesses to make an extra buck at their expense. It’s not enough that small businesses are punished by the federal government, now they have to look out for the bankers too??!

    RatingNot Rated
    Anna J.

    OMG! They did the same to us! When our terminal broke mid-lease, they replaced it with a new one, and had us sign a new contract-with First Data Global Leasing. We believed the contract was a replacement, and not in addition to….but discovered they were double-billing us months later. Fifth Third refused to accept any responsibility for the bait and switch, and it took multiple phone calls to get the double billing to stop. Do not recommend Fifth Third or Vantiv for credit card processing to anyone.

    RatingNot Rated
    Randy Ruiz

    I just signed up with this company a week ago and I am closing my account. As far as I am concerned they are a bait and switch operation. Why do I say this, when I was initially talking to the rep one of my main concerns was being able to accept debit cards which they said would be no problem. Because of this requirement I needed to buy a new terminal. As we were discussing terminals I looked online and saw the same terminal for hundreds less. The rep got on the phone with her “boss” and they agreed to price match on a refurbished unit. Just to close the deal I accepted their off. Here is what I got. The terminal they shipped was not the one we agreed upon, no one called to ask if this switch was acceptable. When I tried to use the machine with a debit card it would not accept it, seems they decided not to honor their commitment to give me debit card accessibility. Again no one notified me of this switch. Lastly we had agreed on a price of $179 but when I looked at my statement they charged me $311. 40 again no one asked if this was acceptable. Even if I have to pay to get out of this contract it will be worth it not to do business this way.

    RatingNot Rated
    Tom DeSimone

    Hi Randy,
    Thank you again for your review. We’ll be updating our rating for Vantiv soon, and based on your comments and others it looks like they’ll be getting a substantial downgrade. These kinds of practices are infuriating and entirely unacceptable.

    RatingNot Rated
    Margaret Durst

    Vantiv has been bad for me. They are predatory with their fees. Stay away – there are better processors out there.
    Their fees are $200 per month too high on roughly $10,000 per month of credit card sales.
    They are not worth it. And they charge extra fees that hit you when you least expect it.
    You would do better elsewhere.

    Rating11111
    les

    you only paid $200 on $10000? Thats only 2% which is actually really good.

    Rating55555
    Steve Collier

    We started new service with this company three months ago. The salesman was slick. We signed a “non-cancellable” lease agreement for the terminal ( Equinox-Hypercom T4205 available on the web for $150) for 34.95 “plus fees” for 48 months. Now being charged exactly $40/month, which over 48 months is $1920- for a terminal we could have purchased for under $200!

    Salesman had led us to believe the $34.94/month was just the base rate for monthly service (we had been paying over $100/month for our previous service provider) so it sounded OK. He also led us to believe we had no options but to lease their terminal. Just now realized the lease payment is IN ADDITION to all the regular monthly fees, which really are not much better than our previous processor.

    The service provided so far in processing our transactions has been satisfactory, but this whole deal about the terminal lease leaves us feeling stupid that we did not research better.

    Rating22222
    Margaret Durst

    Stay away – predatory – I cannot get my contract cancelled. They lose paperwork, will not provide anything in writing, and make you sit on hold for 20 minutes just to say it will be another 30 days.

    They are DISHONEST! I am very DISGUSTED!

    Rating11111
    Anthony Maicki

    Vantiv Mobile Checkout is a classic example of a company over-promising and under-delivering. The sales rep from Fifth Third talked us into it – a good-ol’ boy who in the end knew NOTHING about his system. Even more discouraging is their customer service department, whom although friendly, knows only slightly more than the sales rep. Which isn’t much. They are way over their heads and not ready for actual business. At Vantiv’s price point, you are much better suited with Revel. If you want to save money, there are many other app based programs with nearly the same features for far less money. Until they get their act together, stay away from Vantiv Mobile Checkout.

    RatingNot Rated
    Anna J.

    We had Vantiv for credit card processing for all four years that we owned a small pizza business. Did not have problems until we sold the business and attempted to close the account (no longer under contract.) Repeatedly attempted to fax the close form to them from different Fifth Third Bank branches, but each time they claimed a part of the form was cut off, meaning that they couldn’t process the close request and I would need to re-fax. They refused to accept the close form via email. Finally, a condescending customer service rep named Victoria asked if I had tried mailing the close form? When I said that evidently I had no choice but to do that now, and asked that a written confirmation be mailed out when the account is closed, she refused to do that. Would not transfer me to a supervisor, and hung up on me. I have asked my Fifth Third Bank Personal Banker to attempt to exert some influence on my behalf, so that I can get this processed before they charge more fees, since Fifth Third referred us to Vantiv in the first place.

    Rating11111
    Bill Hoidas

    Hi Folks,
    Just a heads up. The payment processing industry can be worse than the infamous used car industry. You are all ranting against the acquirer (Vantiv) but truth be told most of the acquirers are pretty good. However most don’t actually have their own “sales reps” Your experience will be dependent on the ISO (Independent Sales Organization) that you use. Hopefully you can find one that is completely honest, skilled, educated in industry products and gives personal 24/7 customer and technical service. The experiences you have sited above are indeed inexcusable and do give the industry a bad name. BTW nowadays nothing special has to be done to accept debit cards so I don’t know what the problem was unless you are referring to utilizing PIN pads. Also overcharging for equipment is in my opinion tantamount to stealing.

    Rating55555

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