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Braintree Payments Review: Should You Get A Braintree Merchant Account?

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

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Date Established
2007
Location
Chicago, IL
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



We've done in-depth research on each and confidently recommend them.

We've done in-depth research on each and confidently recommend them.

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89 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    T M

    Organization Name: Fab Glass and Mirror LLC

    Terrible service from sales to CSR , you will not be able to talk to a manager , avoid at any cost

    1
    • Organization Name: Fab Glass and Mirror LLC
    Goran

    Just checking if comments are fake

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hey Goran! Thanks for checking. We make every effort to weed out fake reviews — so if someone doesn’t follow our Comment Guidelines, they don’t get published. I hope that clears up any concerns you had. (I deleted your star-rating since you weren’t actually leaving a review of this vendor)

        This comment refers to an earlier version of this review and may be outdated.

        A T

        Organization Name: Fab

        No they are not but avoid this company , if something would to happen to your account you will have no one to help you

        • Organization Name: Fab
        Cameron Larsen

        Organization Name: Big Y Fly Co

        I have been trying to change my checking account now for over a week. There is 0.0 communication. Calling them results in no information either, just long hold times with no answers. There are not open weekends. Their periodic update emails are indecipherable.

        1
        • Organization Name: Big Y Fly Co

        This comment refers to an earlier version of this review and may be outdated.

        Greg

        Organization Name: Greva

        I would rate Braintree nothing much but 1 star. The issues we are having with their i can not call ‘payment gateway’ is nothing but a joke. Their support team is like communicating with underpayed students with no experience at all. The response time is a disaster also, 3 business days to receive their answer but not with solution but with 10 more questions. Once you file a claim, they are reviewing it and for a simple solution they send you 10 different emails again which do not have anything to do with the problem itself. We haven’t send back and forth so many emails never with our previous payment provider.I would recommend to everybody not to choose Braintree. We are already looking for another provider after few months of use.G.

        1
        • Organization Name: Greva

        This comment refers to an earlier version of this review and may be outdated.

        Arianna Rivera

        This is by far the worst company I have ever had to deal with. They are holding on to my money which they took without a fully processed application. They required me to send verifying documents to prove who I am so they could approve my application. Meanwhile they have processed and took payments from my customers.
        They have given me the option to close my account, and they will refund the money back to the customer. For services I have already given. The only other option they say is to prove who I am, otherwise they will not give me my money and will continue to hold on to it

        This comment refers to an earlier version of this review and may be outdated.

        Reply

          This comment refers to an earlier version of this review and may be outdated.

          Lilian Raven

          Organization Name: LRC

          Thieves. Beware of this company shady practices. I do not want their services, they are holding on to my money which they took without a fully processed application. They required me to send verifying documents to prove who I am so they could approve my application. Meanwhile they have processed and took payments from my customers.
          They have given me the option to close my account, and they will refund the money back to the customer. For services I have already given. The only other option they say is to prove who I am, otherwise they will not give me my money and will continue to hold on to it

          • Organization Name: LRC

          This comment refers to an earlier version of this review and may be outdated.

          Christos siametis

          Organization Name: IVANACU

          I agree 100% the same here happen to my company.

          • Organization Name: IVANACU

          This comment refers to an earlier version of this review and may be outdated.

          Frank Owens

          Organization Name: Furiture Store

          I’ve been using Braintree for about a month now since I built my website using BigCommerce. I use a different merchant processor at my store, Clover. Its extremely frustrating when my Clover deposits are two days faster than those by Braintree. A customer walks into my business and uses their credit card on Saturday, the money is in my account on Monday morning. A customer purchases the same item on my website on the same day and its not in my account until Wednesday. You call the customer service number and unsympathetic robots tell you, “it can take up to 3 business days.” BUT IT SHOULDN’T!!!

          1
          • Organization Name: Furiture Store

          This comment refers to an earlier version of this review and may be outdated.

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