Braintree Payments Review
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- Date Established
- 2007
- Location
- Chicago, IL
Pros
- Predictable flat-rate pricing
- Excellent developer tools
- Extensive integrations available
- Comprehensive payment type support
- Multicurrency options
Cons
- Overpriced gateway-only option
- Not open to high-risk industries
- Long setup times for accounts
- Reports of closed accounts and held funds
Overview
Braintree (sometimes also known as Braintree Payment Solutions) is a merchant services provider that was originally founded in 2007 in Chicago, Illinois. The company has experienced exponential growth over the years and today has seven offices around the world (locations include Austin, New York City, San Francisco, London, Sydney, and Singapore). In 2012, the company acquired popular mobile payments service Venmo. Braintree was then acquired itself in 2013 by PayPal for $800 billion and now lists itself as “Braintree — A PayPal Service” on its website. Today, Braintree is one of the heavyweights in the payments industry, processing more than six billion transactions (and over $50 billion) annually.
Despite its huge size, the company is still focused almost exclusively on the eCommerce sector, with relatively little to offer for retail-only merchants. However, as payment processing systems continue to migrate to the cloud, there are more and more opportunities for merchants in any sector to take advantage of the payment-gateway-based services that Braintree has to offer.
Braintree offers two ways for merchants to use its services. The primary (and, quite frankly, more affordable) way to use Braintree is to sign up for a Braintree merchant account that also includes access to what is really the company’s most important product — the payment gateway. You’ll get a true, full-service merchant account that’s underwritten by Fiserv (formerly First Data) — one of the largest direct processors in the industry. This gives you a measure of account stability that you won’t get with payment service providers (PSPs), such as Square (see our review) or Stripe Payments. Unlike most merchant account providers, however, Braintree doesn’t lock you into a long-term contract or hit you up with an endless array of hidden fees. Billing is month-to-month with no early termination fee (ETF), and you won’t have to pay a monthly account fee. The company offers the simplest, most transparent flat-rate pricing plan we’ve seen anywhere. However, custom pricing (with an option for interchange-plus pricing) is also available for high-volume merchants.
An alternative way to use Braintree is to sign up for the company’s payment gateway and integrate it into your preexisting merchant account from another provider. While this may seem like an attractive option for established businesses, you’ll want to crunch the numbers first to see if this will be affordable for you. While most Braintree users don’t pay either a monthly account fee or a gateway fee, you’ll have to pay a separate gateway fee of $49 per month — nearly twice the industry average. You’ll also pay an additional $0.10 per transaction to Braintree, on top of whatever your merchant account provider charges you. This can add up very quickly for small businesses that process a high volume of small-ticket sales. Unless you have a specific need to integrate some of the specialized features of Braintree’s gateway into your eCommerce website, it’s hard to justify the additional expense of this option.
Braintree is, however, a great choice for international eCommerce merchants. The company’s gateway can currently accept international payments in 144 local currencies, with settlement payable in 44 different currencies.
For eCommerce-only merchants that sign up for a merchant account with Braintree, the company easily earns an overall score of 5 out of 5 stars. The Braintree gateway offers a full range of standard features you’d expect in a modern, secure payment gateway as well as a huge variety of customization options. Unlike many competing gateway providers, the company also features true data portability, meaning that you can easily take your customer database information with you if you decide to switch to a different provider.
Read on to learn more about what makes Braintree unique. If you’re a current or previous Braintree merchant, we’d love to hear from you. Please check our guidelines, then leave us a comment about your experiences!
Table of Contents
Products & Services
Rating: Excellent
We’re not looking at just a simple merchant account provider with Braintree. In fact, if you want a POS integration, an mPOS app, or an all-in-one solution, you’re probably better off looking elsewhere. With Braintree, it’s mobile and digital products only. If you work in eCommerce or app development, or you use mobile processing, Braintree might be the merchant account provider for you.
There are two elements of Braintree’s service:
- Merchant Accounts: As we’ve mentioned above, Braintree provides a true, full-service merchant account, complete with a unique merchant ID number for your business. This feature offers greater account stability than you see with a payment service provider (PSP), such as Stripe or Square. Braintree doesn’t have a minimum processing requirement for merchants, so even low-volume businesses can use its services. The company does, however, have an Acceptable Use Policy that makes it unusable by most high-risk merchants.
- Payment Gateway Services: This encompasses pretty much everything else Braintree has to offer beyond payment processing, from the control panel to the API. As we’ve discussed above, it’s possible to use Braintree’s gateway with your existing merchant account from another provider. However, gateway fees and per-transaction charges are nearly two times higher than the industry average, so you should make sure the cost justifies the benefits.
Braintree’s services can be broken down into four elements or products:
- Braintree Direct: Direct is built for businesses that want to sell directly on a website or in a mobile app. It allows you to accept multiple payment options, including credit/debit cards, PayPal, wallets, Apple Pay, and Google Pay. Direct also gives merchants access to features, such as fraud protection tools, recurring billing, and reporting and integration options.
- Braintree Extend: Extend allows merchants to share payment data with partners, including other platforms, merchants, or service providers. Some merchants use Extend to share payment data with fraud protection services, secondary vault providers (to build in data redundancy), or rewards and loyalty partners. Also, Extend allows you to develop in-context commerce experiences and add purchasing options within your partner’s content.
- Braintree Marketplace: Braintree’s marketplace solutions allow you to seamlessly manage many aspects of your business, including splitting payments between you and your providers. We weren’t able to find information on pricing for Braintree Marketplace, so be sure to ask before you sign up for the service.
- Braintree Auth: This service is aimed at third-party providers rather than merchants, but you’ll still want to use it if you need to integrate a third-party service, such as invoicing, data analytics, or recurring billing, into your Braintree account. Auth is a way for these businesses to securely share merchant data and take authorized actions on behalf of merchants.
Additional Braintree Features
In addition to Braintree’s four core offerings, you get access to a wealth of additional features at no extra charge:
- Sandbox: If you want to test out Braintree before integrating it into your system, there is a sandbox for developers to play in. It’s free, although you do have to register.
- In-Store Payments: While Braintree is primarily designed for eCommerce businesses, you can also process payments in person using PayPal. Braintree will integrate with your current mPOS app or third-party POS provider to process card-present transactions. This feature is currently available for merchants in the US, UK, and Australia. Since you’ll be using PayPal for these transactions, you’ll be paying PayPal fees. Check out our review of PayPal for more information.
- Payouts: This tool is designed for marketplace businesses. The Payouts tool uses Hyperwallet to manage mass payouts to the merchants who are selling on your platform.
- Reporting: View reports and use the available filtering tools to isolate different elements. Use the API to build custom reports.
- Data Security: Braintree now offers 3D Secure 2.0 (3DS 2.0) to all users. 3DS 2.0 is the new industry standard for customer authentication, and it’s nice to see it available here. Further, Braintree uses data encryption to store information in the Braintree Vault, and Braintree is a validated Level 1 PCI DSS compliant service provider.
- Drop-In UI & Custom UI: When it comes to checkouts, it’s your choice — select Braintree’s ready-to-go checkout UI for your site or app, or use the custom payment APIs to create a unique checkout experience while maintaining PCI compliance.
- Global Selling: Braintree offers features for international selling, including global fraud protection and the ability to accept payments in over 130 currencies. After you accept these funds, Braintree will convert the currency and deposit funds in your US account in USD for a 1% fee.
- Different Presentment & Settlement Currency: If you sell internationally, Braintree lets you offer different presentment and settlement currencies, meaning the currency you can display on the site can be local to the customer. At the same time, you still get the funds in your deposit currency. Even better, Braintree handles all the conversions for you.
- Recurring Billing: While many providers can hook you up with recurring billing, not many execute the service as well as Braintree. Customization is king with Braintree. This includes customized failed transaction management, pricing plans, discounts, promos, push notifications, rewards, add-ons, and automatically prorated subscriptions. And let’s not forget the secure storage in Braintree’s vault. More notably, recurring billing through Braintree is free; with PayPal, there’s a $10 monthly fee.
- Payment Updater: Never lose a subscriber to a new or re-issued card. Braintree will automatically obtain and update that info for you, so you don’t have to reach out to customers after their old card is declined.
- Fraud Protection Tools: With a Braintree account, you get access to fraud monitoring tools through the company’s partner, Kount. You can set parameters for security and override certain suspicious transactions if necessary. (Just make sure you have these features enabled to begin with!). Please note that while Kount Standard is free to use, there are additional fees associated with using Kount Custom.
- Data Portability: The Braintree gateway uses its “vault” system to give you access to your customers’ stored payment information while maintaining PCI compliance. With other gateways, you either have to pay an exorbitant amount of money to download your customer data in a secure format to transfer to your new account or you lose access to this information altogether if you decide to switch gateway providers.
- Integrations: Braintree is compatible with a wide assortment of third-party services, from shopping carts to recurring billing and accounting tools.
- Serverless Connections: In the near future, Braintree will introduce a new method to share data between your merchant account, third-party partners, and payment processors in a serverless environment.
All of this is good to see. These are pretty solid features for merchants, and you don’t necessarily get all of these from any old merchant account provider — especially not data portability or advanced fraud protection.
And then, of course, there are all of the payment methods that Braintree supports, which you can integrate into your system at your discretion. It is nice to see such an array of payment options from a single provider:
- Credit & Debit Cards: This also includes acceptance of prepaid debit and gift cards.
- ACH Direct Debit: ACH Direct Debit is currently available as a “limited release” for US merchants. The rates for ACH are listed in the Pricing section below.
- PayPal: Braintree’s integration with PayPal shouldn’t surprise you since it’s a PayPal company. You’ll still need a PayPal account to process through Braintree, but you will get a simple, time-saving, and seamless setup and a unified way to accept all forms of payment. You’ll also gain access to PayPal’s 250 million+ active users. Running PayPal transactions through Braintree means you will be paying PayPal rates on those transactions. Notable PayPal features include PayPal One Touch and PayPal Credit.
- Digital Wallets: Braintree supports all major mobile wallets, including Apple Pay, Google Pay, and Samsung Pay. There are no additional fees to use these payment methods.
- Venmo Payments: Accept Venmo transactions from consumers on the web and through iOS and Android apps. There are no additional fees.
- Visa Checkout & MasterPass: In addition to all of the above ways to check out, you can integrate support for Visa and Mastercard’s online wallets. Process payments with both options for no additional fee.
That just about covers what Braintree has to offer merchants. The support articles and developer docs are two good resources to learn more about what Braintree can do. And, of course, don’t forget that you can poke around in the sandbox if you feel inclined.
Fees & Rates
Rating: Excellent
For most merchants, the rates and fees charged by Braintree Payment Solutions are incredibly simple:
- 2.9% + $0.30 per transaction
That’s it. There are (for the most part) no surcharges or additional fees. That means:
- No monthly minimum
- No monthly account fee
- No annual fee
- No PCI compliance fee
- No early termination fee
- No setup fee
- No gateway fees
- No statement fees
A few exceptions to this rule are fees that apply when your customers make an international transaction. Any transactions presented in a non-USD currency incur a 1% fee, and an additional 1% fee applies to transactions made on payment cards that were issued outside of the US. Also, you’ll be responsible for chargebacks, which come with a reasonable $15 fee. This is industry-standard and unavoidable.
Braintree’s rate of 2.9% + $0.30 is absolutely competitive, especially when you consider there are no other fees (minus those international fees), and everything is very predictable. If you’ve integrated with PayPal, you’ll pay your standard PayPal rates (which will also probably be 2.9% + $0.30 for online transactions). It’s worth noting that Braintree does offer volume discounts if you process more than $80,000 per month. Braintree also offers a discounted rate for nonprofits (2.2% + $0.30 per transaction, and 3.25% + $0.30 per transaction for Amex).
For businesses processing over $80,000 per month, there is also the option to negotiate a custom pricing plan. While you can choose between either a flat-rate or interchange-plus pricing plan, the interchange-plus option will almost always be more affordable overall. It’s also the most transparent form of pricing that’s available, as you’ll always know exactly how much your processor is charging you as a markup. Flat-rate pricing is more predictable, but you’ll inevitably end up paying more for some types of transactions, particularly PIN debit sales.
Braintree also offers ACH Direct Debit transaction processing at a fixed rate of 0.75% per transaction, with maximum per-transaction fees capped at $5. Discounted rates are available for enterprise businesses under the custom pricing option discussed above.
As we’ve mentioned, Braintree’s payment gateway is also available independent of its processing services at a cost. The gateway is compatible with most US merchant accounts, and you can even connect multiple accounts. Here’s what you’ll pay:
- $49.00 per month for gateway fees
- $0.10 per transaction (this is in addition to processing rates charged by your processor)
- $10.00 per month for each additional merchant account beyond the first
For the majority of merchants, this will add up to a costly option. Most merchant services providers charge around $25 per month for gateway fees and an additional $0.05 per transaction for each sale processed over the gateway. In other words, Braintree’s prices are about twice the industry average. However, if you need to take advantage of any of the unique features available through the Braintree gateway (such as the extensive API library, for example), it might be worth it. You might also be able to justify the cost if your merchant account provider is offering you much lower processing rates than you can get with Braintree’s one-size-fits-all flat-rate prices.
Contract Length & Early Termination Fee
Rating: Excellent
You’ll have absolutely no early termination fee with Braintree. You can see the standard Braintree Merchant Agreement on the company’s website if you’re interested. It’s pretty standard fare as far as merchant agreements go, and nothing that should worry you. As we’ve already said, there are no extra costs or hidden fees, so you don’t have to worry about early termination fees or monthly minimums or anything. Please make sure you check the list of acceptable business types before you sign up, too!
Another plus: If you do choose to leave Braintree, you get to take all of your customer data with you. That’s a really good deal. You’ll just want to make sure the new system is PCI compliant.
Sales & Advertising Transparency
Rating: Excellent
With such a simple pricing structure, Braintree has an easy job when it comes to transparency. It discloses all rates, fees, and important contractual stipulations in plain sight, with absolutely no surprises.
The more difficult task here is properly explaining all of Braintree’s many features and customization options. Fortunately, it has some great resources: developer docs, support articles (which serve as your knowledgebase), and FAQs. You’ll also find an active blog with some good information for merchants. Want more details? Braintree also has a resource center to help businesses stay up to date on trends in the payments industry.
Braintree doesn’t have thousands of independent agents hitting the pavement to try to sell its products. All salespeople are in-house, and they have a thorough knowledge of Braintree’s products. This is an optimal sales situation because it tends to lead to far more transparent practices and much happier merchants. It just seems like there’s far less pressure in these kinds of situations to close the deal at whatever cost — even if that means lying to a merchant and promising the world to them. While some companies manage their independent reps well, they’re definitely few and far between. So I like that Braintree keeps its team in-house.
Customer Service & Technical Support
Braintree makes its customer service and technical support readily available. Although there is no live chat option, you get email and phone support at no charge and with no limits. In fact, Braintree likes to bill itself as offering “white-glove support.” We’ll explore whether Braintree lives up to that claim in the User Reviews section below.
Merchants in the US and Canada can get a hold of a knowledgeable support rep during these hours:
Email Support
- 5 AM to 12 AM Central Time, Monday through Thursday
- 5 AM to 8 PM Central Time, Friday
Phone Support
- 8 AM to 7 PM Central Time, Monday through Thursday
- 8 AM to 5 PM Central Time, Friday
If it’s an emergency, you can get service 24/7/365 via email from on-call reps and engineers, and that’s pretty awesome. We’ve already mentioned the website resources that you’ll have access to as well in the Sales & Advertising Transparency section. In all, I find them to be quite comprehensive and easy to navigate, which is always nice.
I’m always thrilled to see phone support available because the lack of it is invariably a major complaint against any merchant account provider. So this is definitely a great thing for Braintree.
Braintree also maintains a Status page where you can find information about outages or other technical difficulties in real-time. Rather than getting a bunch of inconsistent anecdotal evidence in a giant rumor mill, you can see directly from the source whether something is working.
Braintree is also active on social media, with regular posts on Facebook and Twitter, and it has lots of informative videos on YouTube.
User Reviews
Rating: Excellent
Negative Reviews & Complaints
Braintree is not accredited by the BBB and currently has a B- rating. The company has received 14 complaints within the past three years, with ten of them having been filed within the last twelve months. While this is a significant jump in complaint volume from our last review update, it’s still a remarkably low number of complaints about a company of this size. Many of the complaints were filed within just the last several months, leading us to suspect that the current COVID-19 pandemic might be a factor. With many merchants switching to an online-only business model or adding online sales for the first time, it’s only natural that many of them would sign up with a leading eCommerce specialist such as Braintree. Having more customers naturally leads to more complaints, particularly in the payments processing industry.
Braintree’s BBB profile also includes nine customer reviews, with an average rating of 1.5 out of 5 stars. Bear in mind that some of these reviews are word-for-word copies of complaints posted on the same site and presumably left by the same merchants.
While Braintree’s overall complaint volume is very low for a company of its size, there are a few issues that came up repeatedly, including the following:
- Long Setup Times for Accounts: This isn’t surprising, given that you get an actual merchant account and not just an aggregated account like you do with PayPal (Braintree’s parent company). You won’t get instant access, and you’ll have to provide several documents before you’re approved. This is one of the more common and consistent complaints. Another complaint I have seen echoed is that Braintree requires merchants to submit so much documentation that at times it feels “intrusive.”
- Withheld Funds & Sudden Account Closures: Among the serious complaints, these two issues show up most often. In theory, a proper merchant account means that holds and account closures are less likely than with aggregated accounts. Judging by the overall low complaint numbers, I think that’s true of Braintree. However, I have seen numerous complaints that state that Braintree allowed the merchant to process payments before the account was “fully approved.” Then, after the merchant had been processing payments for a while, Braintree conducted a full review of the account and determined that it could not support that business. In some cases, that means merchants who shipped products during this period lost the payments (and products) from those transactions, in addition to having their accounts closed. The Braintree representative I spoke with says that this occasionally happens with merchants in the EU and that Braintree always provides a disclaimer that merchants should wait to ship orders until their account has been fully approved.
- No Support For High-Risk Merchants: We always recommend that you read the Acceptable Use Policy for every merchant account you apply for. This will significantly reduce the risk of you signing on to a service that boots you out after a short amount of time (like what we described above). Braintree does not accept high-risk businesses, and your idea of high-risk might not line up with the company’s definition. We highly recommend that you diligently read Braintree’s Acceptable Use Policy, including the list of prohibited businesses. If you’re on the list or in any sort of high-risk field, you’re better off pursuing a merchant account with a processor that specializes in working with those kinds of businesses, including Durango Merchant Services (see our review) or PaymentCloud (see our review).
- Insufficient Fraud Protection: We always see complaints regarding chargebacks and fraudulent transactions, and Braintree is no exception. Merchants state that Braintree’s fraud protection services aren’t enough to protect their businesses. Some even complain that the number of fraudulent transactions they process has increased after switching to Braintree.
Positive Reviews & Testimonials
Braintree’s client list speaks for itself: StubHub, Uber, Airbnb, and Dropbox, just to name a few. But if you really want something remarkable…
Braintree actually bothers to put in the effort to create case studies and shows how its solutions can be used to tackle different problems. Not many companies invest in doing this, but it’s always nice to see. You’ll see the case studies come from smaller-name businesses, too, and not just the giants of the industry.
That’s not the only source of good reviews. There are positive reviews of Braintree from actual users on other review sites around the web mixed in with the negative reviews. As I dug through them, I found that people like the following:
- How easy it is to integrate Braintree
- Consistent pricing with no monthly fees
- Easy to use and integrate
- Lots of payment methods available
Developers, in particular, note that the API is solid. They also like the extensive support for various programming languages.
Final Verdict
Braintree is one of the few merchant services providers that score 5 out of 5 stars without a widely available interchange-plus option. That would usually be a deal-breaker for me, but the company pulls it off because it offers both consistency and affordability. When you consider the enormous number of unique features and services you get at no additional charge, and for no monthly fee, Braintree may have the best value in the entire eCommerce processing industry.
With everything Braintree has accomplished in the past few years, it’s poised to continue as one of the most important providers in the eCommerce and mobile processing worlds. And that’s only going to get better as Braintree keeps finding ways to innovate and reshape the payments space. Keep an eye open and your ear to the ground for new offerings.
App developers and market-style businesses would be crazy not to consider working with Braintree Payment Solutions. The people at Braintree are not only delivering a developer-friendly medium; they’re bringing ethical, transparent, high-quality processing services to the table. When you put these two attributes together, you get a solid 5-star processor. Good work!
Melissa Johnson
Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.
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Just checking if comments are fake
Hey Goran! Thanks for checking. We make every effort to weed out fake reviews — so if someone doesn’t follow our Comment Guidelines, they don’t get published. I hope that clears up any concerns you had. (I deleted your star-rating since you weren’t actually leaving a review of this vendor)
Organization Name: Big Y Fly Co
I have been trying to change my checking account now for over a week. There is 0.0 communication. Calling them results in no information either, just long hold times with no answers. There are not open weekends. Their periodic update emails are indecipherable.
Organization Name: Greva
I would rate Braintree nothing much but 1 star. The issues we are having with their i can not call ‘payment gateway’ is nothing but a joke. Their support team is like communicating with underpayed students with no experience at all. The response time is a disaster also, 3 business days to receive their answer but not with solution but with 10 more questions. Once you file a claim, they are reviewing it and for a simple solution they send you 10 different emails again which do not have anything to do with the problem itself. We haven’t send back and forth so many emails never with our previous payment provider.I would recommend to everybody not to choose Braintree. We are already looking for another provider after few months of use.G.
This comment refers to an earlier version of this review and may be outdated.
This is by far the worst company I have ever had to deal with. They are holding on to my money which they took without a fully processed application. They required me to send verifying documents to prove who I am so they could approve my application. Meanwhile they have processed and took payments from my customers.
They have given me the option to close my account, and they will refund the money back to the customer. For services I have already given. The only other option they say is to prove who I am, otherwise they will not give me my money and will continue to hold on to it
This comment refers to an earlier version of this review and may be outdated.
Reply
This comment refers to an earlier version of this review and may be outdated.
Organization Name: LRC
Thieves. Beware of this company shady practices. I do not want their services, they are holding on to my money which they took without a fully processed application. They required me to send verifying documents to prove who I am so they could approve my application. Meanwhile they have processed and took payments from my customers.
They have given me the option to close my account, and they will refund the money back to the customer. For services I have already given. The only other option they say is to prove who I am, otherwise they will not give me my money and will continue to hold on to it
This comment refers to an earlier version of this review and may be outdated.
Organization Name: IVANACU
I agree 100% the same here happen to my company.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Furiture Store
I’ve been using Braintree for about a month now since I built my website using BigCommerce. I use a different merchant processor at my store, Clover. Its extremely frustrating when my Clover deposits are two days faster than those by Braintree. A customer walks into my business and uses their credit card on Saturday, the money is in my account on Monday morning. A customer purchases the same item on my website on the same day and its not in my account until Wednesday. You call the customer service number and unsympathetic robots tell you, “it can take up to 3 business days.” BUT IT SHOULDN’T!!!
This comment refers to an earlier version of this review and may be outdated.
After more than 2 years of successful cooperation, they just locked our account forever. With a very weird explanation like our business model is too risky for them. Selling advertising is risky, really? No problems with customers, just 1 dispute for more than 2 years. Yeah, really risky.They also have frozen our money for 90 days.Now we need to switch all our customers to another payment gateway.The right way of doing business in such cases is to notify a partner sometime before you decide to terminate cooperation. But they just stopped it immediately!Extremely unreliable partner, you cannot plan your company or cash flow with such a provider, avoid them at all cost!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Cycle Project Store
My company was hit by a fradulent order for 3000usd which Braintree charged when the fraud was reported. Noticing the chargeback, we went to cancel our order on Shopify and Braintree immediately impose an additional 3000usd refund on top of the chargeback imposed by the credit card bank. We disputed and submitted all evidence of correspondence with the buyer before accepting the order back then and won the case. A pre-arbitration case was open and Braintree did not inform us which we lost. Ended up we lost 3000usd of our own money and the 3000usd worth of goods.Braintree’s reply is that the issue lies with Shopify. Look Braintree, if you are our credit card payment online gateway provider, would you not have access to our details and that we were already being hit with a chargeback of 3000usd from the bank and you further went to deduct another 3000usd of our money.Your followup and reply was simply a ‘Shopify API fault and lodge a police report’. Shopify had handed the API access to you because you were our gateway provider! BRAVO, you shot yourself in the back and when you realized all was wrong, you simply hope the the card issuer bank will return the funds in good faith.To fellow business owners like me, avoid this useless online gateway payment provider and use others instead.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Aventurista, S.L.
I have no words for this company… my account has been declined for no reason (also no reason stated), with the sentence that “all payments already made via my account will be returned to the respective customers”… I would understand if something had happened… but nothing. No “support team” was available to be contacted regarding the matter…
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Shoreditch 247 LLP
This company is a scam. They took the payment on my behalf for the service we provide and now after 3 months of long process our they declined to set up our account and will refund the money to my customer. Total nonsense. The reason is even more ridiculous because we are small ride hailing start up. Total waste of time leads to me double financial losses as I subcontract the work and paid. Imagine Braintree holds 1000 small companies money and making interest out of it. Also we don’t actually know if they are going to refund the money.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: BSL LLC
slow, slow, slow disbursement. I have used both stripe and braintree and stripe is better. Braintree says 2-3 business days for disbursements on visa and mc but it often takes much longer. Amex disbursements take a really long time. Unfortunately, I switched from stripe to braintree and I’m regretting that decision. stripe has a much better dashboard that shows when the disbursement will be sent to your bank. braintree does not have that, they just give you a window of time — such as 2-3 business days or 4-5 business days and then they disburse late. I don’t recommend braintree.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: org1
Braintree is garbage. Use stripe instead, it will save you a lot of headache when you run into security issues like we did.
This comment refers to an earlier version of this review and may be outdated.
Worst payment processor ever.If i see braintree as payment handler from now on i wont bother.Lost sales lost sales lost sales!
This comment refers to an earlier version of this review and may be outdated.
All these negative reviews however they still have a 5 star rating? Stay away from Braintree/Paypal, once your business picks up and you start taking in high dollar transactions they will randomly lock your account and freeze the money for 140+ days. We have already shipped out the computer we sold to a customer only to find out the money will not be available to us and that our account was closed because it’s considered High Risk even though we clearly provide all documentation and information in the application process of what our business does and sells, got approved and then after there is a few thousand dollars available in the account they freeze it. Enjoy the interest on that for 140 days, we are going to our bank to open a merchant account where the funds will be available the next business day and not dealing with Braintree/Paypal/Stripe tactics of locking people out of their money.
This comment refers to an earlier version of this review and may be outdated.
I sell earrings, pill boxes, cribbage boards and potpourri items. I can’t get approved because I’m considered high risk and they will not tell me why – stay away from these clowns!
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We began our online store with Braintree this past November and as of June have had a measly 7 web sales. The first 2 sales were fraud sales. They were fraud because Braintree’s associates failed to assist in setting up the back end and leaving major holes in security. Now months after the chargebacks have been settled and refunded in full, Braintree’s Risk Team decides to investigate our account for the “large” chargeback ratio. After weeks of deliberation and failing to meet Braintree’s own deadlines they were giving us, we were finally contacted saying that they had closed our account effective immediately and any funds processed within the next 30 days will be withheld by them. Braintree has made it apparent to us that they do not specialize in customer service and that they are not willing to work with small, growing online businesses. Extremely disappointed in this service.
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First of all there are security holes in Braintree, from the first 3 transactions using Braintree all three were used via stolen cards. You get billed 15 bucks for each fraudulent credit card that someone uses on your site. Plus you are still paying Subscription charges that are not applied if you just use the PayPal buttons. Security hole is too big for the turnover and danger that is present. Much easier and safer to use PayPal and not over the Braintree interface, you as the Seller are liable for any fraudulent cards a Customer uses, that is unless you pay even more for CC checking which raises the costs.
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I have been a licensed private investigator for over five years. I have had two merchant service accounts with different providers prior to signing up with Braintree. The first one “came with” a suite of case management software that I use and I never had any problems with them. Looking back, they were great. About 6 months ago, I moved all my commercial and personal banking business to a local bank with whom I was developing a great relationship. To go “all in” with my new bank that I really loved, I got signed up with their merchant service provider, too. It was actually a 3rd party merchant with whom they contracted, but I figured my new banker might get a spiff, so that was fine with me. Turns out I really hated working with that merchant provider. Clunky web interface, slow to pay, etc., so I started shopping around.When I found Braintree, I was very excited about the possiblities. They seemed like a great company, I studied all the fine print, and I decided to sign up. In a matter of minutes, I was logging into my bright, shiny new Braintree merchant account and was excited about the possibilities.In those five-plus years with my previous merchant providers, I have never once had to issue a refund, nor have I had a chargeback. I process anywhere from $5k-10K in credit cards every month, which is only a portion of the overall revenue of my company. My business operates like a small law firm. I work on retainer and my investigative clients pay me up front for my services. My investigative license is issued by the Texas Department of Public Safety. Ours is a very heavily-regulated industry as you can imagine. I carry ten times the state minimum of insurance. I also carry E&O insurance. I maintain a professional office in a first-class downtown highrise that is almost entirely populated with attorneys. 90% of my clients are attorneys and law firms. I run a very tight ship and am very selective about the private cases that I take…So imagine my surprise when I attempted to log into my Braintree portal to process a credit card and I learn that my account had been suspended. I contacted customer service, and was quickly forwarded to some mid-level sales monkey who informed me that while my account was initially approved through the automated system, underwriting went back and looked at my information and PERMANENTLY SHUT DOWN my account because I listed my business as private investigations. Braintree underwriters consider private investigations “high risk” and Braintree will not under any circumstances provide merchant services to private investigators. Period. End of story.I plead my case with this sales monkey to no avail. I laid out how my business is structured and how it operates. I questioned why Braintree happily provides merchant services to Uber drivers, but a professional private investigator is a persona non grata. Of course the sales monkey couldn’t do anything about it, he was “just doing his job,” and I wasn’t allowed to talk to the underwriters because they don’t take calls from the frowzy masses of the great unwashed. There was nothing I could do. Braintree was not going to take my money no matter how hard I tried to give it to them.The bottom line is that Braintree is duplicitous and dishonest. My business was never listed in any of their material I could find as one that they consider “high risk.”Braintree discriminates against one of the most highly-regulated segments of the legal services industry on one hand, yet has no problem whatsoever extending services to any idiot with a driver’s license and an auto insurance card on the other hand. Braintree is a sad example of idiotic coporate policies that are likely based on outdated t.v. shows instead of reality.The bottom line is this: If you don’t mind being lied to, Braintree might be right for you. If you don’t mind having your account mysteriously suspended and the rug pulled out from under you without warning, Braintree might be your new best friend. If you don’t mind the old game of bait and switch, you might really love Braintree.If you DO mind all of those things, avoid Braintree at all costs, and be sure to tell your friends and business associates. I know I’m telling mine.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: theeditords.us
We created a new business 1 year ago to sell our female fashion line. Our payment gateway service is provided by Brain tree (https://www.braintreegateway.com).
We started to get sales and without any logical reason they rejected and retained payments. For the ones they rejected it comes as loose customers and for the ones they retained, whiteout any explanation they will hold the money for 90 days. This has ruined our business in the moment we needed the most out of it.
Hello, I am looking for something to use as a Point of Sale for local government. Any suggestions?
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Hi Annette,
We have a great filtering tool that you can try here. I hope this helps and if you have further questions please let me know.
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So I am a cam model starting up my own monthly subscription website selling my pictures, calendars, and social media sites. I have been using PayPal so far but resently they shut my account down do to “PayPal may not be used to send or receive
payments for certain sexually oriented materials or services or for items
that could be considered obscene.” Holding all of my funds. I was devistated because I still had to send out the products. Yes my material is definitely R Rated. What would be the best processor to use that will not care what I am selling. I’ve looked at KERPAY which states it can be used for any personal or business purpose. But they are back ended with STIPE and seems to be a new company with little to no reviews. Reading all of STRIPE reviews of people getting there funds with held definitely discouraging me from using them. And since BRAINTREE is back by PayPal another red flag for me. Is there any other good subscription based pay portals that are more lenient on so called “obscene material”? I have been having to keep up with all of the book keeping and payments myself manually and as my following grows it is getting a bit out of my control. I want a modem that will automatically deduct these monthly payments. Preferably without having to set up an account or profile. Please help me
This comment refers to an earlier version of this review and may be outdated.
Hello,
I would recommend taking a look at Instabill.
This comment refers to an earlier version of this review and may be outdated.
Hello, thanks for posting your review of Stripe and Braintree. I am a tour operator based in the USA and sell custom travel group packages to Europe, which means I do not have a catalog, or ready made itineraries with set prices, but get requests throughout the years, to arrange for custom tours based on clients needs. I am saying this, as I applied for payments thru PayPal, but they told me I needed to have a website with prices and shopping cart set up, but I cannot really do that in advance of a group/quotation request. Once a tour is set up and ready to be sold, I would like to be able to accept deposits and payments by credit card. So far group leaders that have worked with me for the past 15 years, had no problem paying with checks, but I would like to offer my services to new clients, and I know I need to be capable to accept payment by cc. Would Braintree be good for me, or can you suggest another merchant that processes cc for travel?
This comment refers to an earlier version of this review and may be outdated.
Hi Veronica,
Thank you for your inquiry, I am happy to help you with this. Travel related industries are general considered “high risk” so Durango Merchant Services and Payline Data might be better fits than Braintree. I hope this helps and if you have further questions please let us know.
This comment refers to an earlier version of this review and may be outdated.
Hi Tom,
I’m looking for a new payment processing partner for sales in Europe (we are a start up based in the UK) with low rates and good customer service/technical support. I was looking at stripe, braintree and beanstream and all of them have pros and cons and a fair share of bad reviews. Are there any others you would recommend?
This comment refers to an earlier version of this review and may be outdated.
Hello Tom DeSimone,
I have few questions. I am from Bangladesh but Braintree don’t support Bangladesh. But one of my uncle live in Greece which Braintree support. So am i able to use his details to open an account in Braintree? Also will they require any verification? Like: National ID card, Driver License or Passport? How much am i able to receive without any problem? I am planning to make an eCommerce site. So is it possible to receive $5K to $10K each month? Or less? If i will do that much transaction, will they require national document verification? And how often they are paying and how they are getting paid? Like direct bank or PayPal?
Please reply me if you know these.
Thanks in advance
Regards
Nayem Hasan
This comment refers to an earlier version of this review and may be outdated.
My biggest knock against Braintree is that they do not offer a mobile dashboard option to keep track of all purchases on the go.
This comment refers to an earlier version of this review and may be outdated.
Hi there, question: what is the turn around time on the processing of payment for deposits into an account?
This comment refers to an earlier version of this review and may be outdated.
Help ! I recently found that my merchant services “Flint” will no longer have the ability to service my account. Flint has suggested that I move to Stripe. This does not make me happy and the only information I can get from Stripe is via email which takes forever. I have extremely low volume business. My volume ranges between $150-$400 per week. I take copay for services. I have checked with Payline and they are not really made for small volume business too many fees.
Can you suggest a merchant for very low business. I only want to process credit card payments, no frills.
Thank you,
This comment refers to an earlier version of this review and may be outdated.
Hi,
Checkout Intuit GoPayment. It sounds like they’d be a good fit.
This comment refers to an earlier version of this review and may be outdated.
This company are theifs
After being accept as a client and paid all the setlements to that date I start working normaly and charging credit cards regulary, one day I reveived a email from someone saying that my account was blocked as I was working only on the dashboard and not the way they intended. Starting thay date I never again get a deposit from them and now they have 10.000 euros in their account that are mine.
Everyday I send them a email asking to make the deposit and every day the aswer is the same, that my problem is in the risk department and the email will be sent to them.
Until today I only get silence from them, for 2 months no answer what so ever. I think I’ll have to hire a lawyer to get my money back. So if you are thinking in make business with this company, think again and save yourself a headache.
Cheers
This comment refers to an earlier version of this review and may be outdated.
from the braintree website: ” How much does Braintree Marketplace cost?It’s free for Braintree merchants. You’ll pay 2.9% + $.30 when the customer makes their purchase, but we don’t charge for distributing the funds to you and your sellers.”The merchants in the market place solution are the market place vendors, not the marketplace itself, so the marketplace gets charged the fee, then the money moves for free to the people supplying the marketplace. Not exactly “clear” as they state in the headline.
This comment refers to an earlier version of this review and may be outdated.
This is all assuming they even accept you into the marketplace product tier, which is a BIG if! They will probably push you into the normal merchant account where you have to transfer funds manually without the API slit integration and 1099 record keeping.
This comment refers to an earlier version of this review and may be outdated.
Thanks for the reply Brandon and you’re right: it’s clear as MUD.
I don’t even know what Braintree Market is, never heard of it. I was just looking into them because they are integrating with BigCommerce and my merchant provider is pissing me off so I was looking for a backup solution.
This comment refers to an earlier version of this review and may be outdated.
I like others on these reviews have had a terrible time just trying to open an account with them. I am running a marketplace app, basically what Braintree was intially designed for. They called me high risk and said they wouldn’t split payments and I would have to do it manually (defeating the whole purpose of using them). Their advertisements are also misleading saying their are no fees until you hit a certain dollar amount. This is untrue; for the marketplace clients, you will pay all fees immediately, but they hide that truth in the faq section. Do yourself a favor and just use Stripe, if your company grows you can negotiate lower rates with them, with paypal/braintree you are stuck at the same rate no matter how big you grow. Braintree will interrogate you and request very personal information like copies of your passport and and drivers license via insecure email, where they could easily/accidentally forward this info to people that shouldn’t have it. The whole process takes way too long with Braintree, it’s madness! Take my advice, if they are this bad upfront, think about how bad they must be when you are already a customer. Just avoid the madness and use Stripe
This comment refers to an earlier version of this review and may be outdated.
Having a terrible time with this company. They currently have my funds on hold and despite assurances that they have lifted the hold I am still not in receipt of my money.
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I really had a bad experience with them. I signed up my company, everything was running well and smoothly. And a week later they send me a email saying :we regret to inform you that we are unable to underwrite your business.
So I called them and asked why and again they weren’t very friendly trying to find a solution with me. They didn’t give a lot of information for the denied process — only: you business is high risk for us.
I got very mad, because I was ready to launch my company and I needed to push further to figure out the situation. And they took a week to notify me that I was not a good fit for them.
On their website there’s no information however about this.
This comment refers to an earlier version of this review and may be outdated.
Great site.
We’ve got an internet based/US incorporated online travel agency. Have been using PayPal invoicing since inception, and now w/ the elimination of their volume discount (2.2% + 0.30 per transaction) we are looking into alternatives.
Aside from the first $50K free (which is nice), I don’t see any other advantage to switching to Braintree. Am I missing something?
Other better alternatives?
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Eliot,
Braintree’s advantage is the ease of which the gateway can be integrated with web apps. For someone that doesn’t have a web app, there’s really no benefit to going with Braintree over say Payline Data. You can probably negotiate lower rates with Payline whereas Braintree has some pretty high rates after that free $50K that you get. Payline is my choice for you.
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Thank you.
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Just awful, but what can you expect from a paypal company. Their barely literate call center morons will take weeks and weeks to setup your account. Even though they claim you can signup in minutes and start processing transactions right away, if you do they will simply steal all that money from you in the case that they decide to arbitrarily decline your account application. Nevermind if you have already provided goods or services to the clients who’s transactions you processed, you will just be cheated out of this money.This is a truly awful company .
This comment refers to an earlier version of this review and may be outdated.
My experience with brain tree has been beyond poor, pretty much laughable. Way too much time wasted on set up and experienced many issues with their system during set up. I really wish I would have went with another processor.
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Outstanding…we are launching another website and selected Braintree because the site will have International versions and we beleived it was the best to stretch across all the site…having said that, my German counterpart had a long list of issues with Braintree which made me wonder…Do the International versions differ from the US version? Could the German Braintree be that different than the US’s??ThanksDHN
This comment refers to an earlier version of this review and may be outdated.
Hi DHN,
There are likely some differences between the experiences of German and US Braintree users. We’re interested in experiences from all countries, but most of the feedback we have is from US and Canadian users, and that feedback has been predominately positive. Electronic transactions are handled in slightly different ways across the globe, which can definitely impact the overall merchant experience.
This comment refers to an earlier version of this review and may be outdated.
Well on my way to sign up with Braintree. I have been on the fence for a while. My developer was talking about signing with Stripe. So I figured I better get some facts researched quick. Braintree is a clear winner in my mind.Great Review!!!
This comment refers to an earlier version of this review and may be outdated.
Love your reviews! We are a fashion company building our site through Wix and looking to select a suitable online merchant. SquareUp and Stripe were on our short-list of potentials until we came across your wonderful page. Thank God! Braintree now seems to be leading the pack on our list for good reason. Can you please help us out with some info.
How is the ease-of-use in terms of integrating Braintree to your website/shop? During checkout will the customer have to leave your site page? Lastly, would there be a monthly cost to have PayPal as an alternative payment option to Braintree (since they are the parent company)? Your advice will be invaluable. Keep up the amazing work! Cheers.
This comment refers to an earlier version of this review and may be outdated.
Hi,
I also would like to know if paypal would apply their charges if I signed up to braintree for online payments which currently are shown as free up to the first £30k. But then on reflection I also thought, Paypal may still want to charge their fees alongside and once I go over free £30k frees transaction limit would I get a double whammy of fees charged per transaction. Sometimes free is to good to be true so could you clarify this?
This comment refers to an earlier version of this review and may be outdated.
Hi Chuck,
Great questions. Have you received an answer to your question? I’M currently in the same situation you were a year ago. I was leaning towards stripe but this review has me asking more questions.
Thanks Brian
This comment refers to an earlier version of this review and may be outdated.
Hello Tom – I was researching the best company to process credit payments. My only product is a book and would need a card reader for selling the book at conferences, etc. This will probably mean that the sell volume would be low and sporadic. Does it make any sense for me to sign up with Braintree? If not, can you provide a recommendation. Thank you.!
This comment refers to an earlier version of this review and may be outdated.
Cecilia,
We also have just a book to sell occasionally at conferences and also on a simple website. What solution did you end up choosing? Any recommendations?
Thanks.
This comment refers to an earlier version of this review and may be outdated.
Is Braintree good for high volume?
We do 6k-10k in monthly volume, but are looking to ramp up to 15k-25k.
This comment refers to an earlier version of this review and may be outdated.
Hi Mark,
Braintree can work for high-volume, but it’s a better deal at low volumes.
This comment refers to an earlier version of this review and may be outdated.
Would braintree be a good deal for non-profit fundraising? Do they have special pricing for non-profits?
This comment refers to an earlier version of this review and may be outdated.
Hi Joe,
Braintree doesn’t offer non-profit rates. Check out Dharma or Helcim to qualify for lower rates based on non-profit status.
This comment refers to an earlier version of this review and may be outdated.
Thanks for the quick reply. I’m caught up between using a merchant account service or a fundraising service that would collect donor information to reach out to them in the future.
This comment refers to an earlier version of this review and may be outdated.
Hi Joe,
If Dharma or Helcim doesn’t work out, try PayJunction. I don’t know if they offer non-profit rates, but they have a good customer management program built in. Dharma offers services tailored to non-profits though, so I really think they are your best bet.
This comment refers to an earlier version of this review and may be outdated.
Just to clarify, I just spoke to Braintree and they do offer non-profit rates. 2.2% + .30. You do have to ask for it as it is not marketed. The one catch is that you do not get the first $50,000 free. Hope this helps.
-Morgan
This comment refers to an earlier version of this review and may be outdated.
Braintree is far and above my choice for ALL my clients. Easy to set-up – Sandbox for testing, LIVE Person to to talk with on integration and or security issues. Lowest Cost of ALL the other major players and the first 50K earned NO FEE.
This comment refers to an earlier version of this review and may be outdated.
Braintree stole my money. They said it was easy to set up a merchant account. They sure did set me up: so I took my first two big payments. Days later I check my account. Weeks later I checked my account. Today I checked my account. Still no money. Now they are effectively ignoring all queries I make to hunt down the missing money or give explanation as to why. I am now having to contact my clients (very embarrassing) to assist with chargebacks so they clients can keep their money rather than it end up in Braintree’s pockets. I have lost over five hundred pounds (seven fifty) dollars to Braintree. AVOID BRAINTREE LIKE THE PLAGUE.
This comment refers to an earlier version of this review and may be outdated.
Hi,
would you recommend strip or braintree for a company who starts accepting payments ?
Thanks a lot for your advice.
This comment refers to an earlier version of this review and may be outdated.
Hi,
Braintree is a great option. Very inexpensive and simple setup, low level of commitment. This is assuming you are an internet-based business. Otherwise, maybe consider Helcim.
Good luck,
Tom
This comment refers to an earlier version of this review and may be outdated.
Is there a minimum transaction volume to use the service? I see that there are no fees (except charge backs) until you reach $50,000/year which leads me to believe they are trying to attract start-ups. (I will only have ~$500.00/month in subscription fees for my 3-6 month beta period.)
This comment refers to an earlier version of this review and may be outdated.
Hi Ben,
No minimum required for Braintree‘s current pricing model. It’s entirely pay-as-you-go, meaning that if you don’t processes any transactions you won’t be charged a dime. Even if you process over $50K annually, you won’t be charged any subscription fees. You might be refering to their current promotion, which allows you to process $50K with no fees whatsoever. This means that if you process $50K, you keep $50K. To quote Braintree’s site:
And there are no time limits on this offer. You will have to be located in the US to qualify for it though. So you could end up payig basicically nothing for a low-volume business over the first year.
Let me know if I can help you further!
-Tom
This comment refers to an earlier version of this review and may be outdated.
Just FYI: The same promotion is currently available in the UK (the first £30,000).
So chances are that similar promotions are available in other countries where Braintree operates.
This comment refers to an earlier version of this review and may be outdated.
Great review! I am interested in starting an ecommerce business, but I am really confused about gateway providers, merchant accounts, and shopping carts. What is considered a good deal for a small ecommerce business? Is there a monthly service fee for the three accounts needed to operate an ecommerce business? Do you think shopify is a better option for me? I greatly appreciate your advice.Regards,Ramiro Aguirre
This comment refers to an earlier version of this review and may be outdated.
Hi Ramiro,
Thanks for checking us out! The answers to your questions depend on your specific needs, desires and processing volumes. If you want to build a good looking online store with as little effort and investment as possible, and get your payments account integrated as easily as possible, and you don’t need a lot of customization power, then using a service like Shopify will make the most sense for you. You’ll have to pay their monthly fee, but you’re paying for the convenience of using their tools to set up and maintain your online store. This comes with your gateway and merchant account included if you choose to use Shopify Payments. If not, they’ll charge you a transaction fee AND you’ll have to pay for the merchant account elsewhere, so it almost always makes more sense to use Shopify Payments if you use Shopify.
If you use a service like Braintree, then you don’t pay any fee for your merchant account or your gateway. You just pay the 2.9% + $0.30, and that covers everything. But you’ll have to get your shopping cart and webstore design elsewhere, like through a service such as LemonStand.
I know this is confusing. Let us know if we can help you further!
Good luck,
Tom
This comment refers to an earlier version of this review and may be outdated.
Just wanted your advice for my business credit card needs..FYI I’m located in Canada ….I have a unique contract that will need a credit card terminal or swiper for only one customer exclusively also located in Canada but parent company is in US. This contract will pay approx 100 000$ per year but the terminal will only be used for this one customer. Monthly this would vary but obviously average over the $ 5000$ mark.
I initially thought that a phone app might be the easiest but I’m not sure after reading everything, I am so confused about what would be most cost effective, and holds on funds over the $5000 amount. Any info would help thanks!
This comment refers to an earlier version of this review and may be outdated.
Hi Tamar,
You have a few options, each with varying costs and ease of use. The best solution will depend on exactly how you will be taking the payment. For most Canadian merchants, I suggest that they first give Helcim a look. Most of the time this the best, most reliable option. If you will be taking the card in person, then a card reader or terminal will help you to get the best rates (swiped transactions are cheaper than manually entered ones). If you’ll be taking payment over the phone (ie, without the cardholder present), then you’ll just need a virtual terminal to process cards from your computer. I wouldn’t suggest using any mobile/aggregating providers if you’ll be processing large transactions.
Since this will all come from a single client, the amount you pay for processing will have a lot to do with how that particular client chooses to pay. For instance, what type of card they use and what country their payment account exists in will have an effect on the amount you pay to process. But all of that aside, I believe that Helcim will be the best deal for you. They even have a reasonable terminal rental program that won’t rip you off. Just make sure to give them an accurate picture of how you will be processing, including a good estimate of the largest transaction you could need to process. This will help to prevent funding holds as much as possible. If you need to process a transaction larger than your approved high-ticket amount, you’ll have to call up the processor for approval or else your funds will almost definitely be held. Many merchants are not aware of this and it leads to a lot of headaches.
Good luck, and feel free to follow up if you need more help!
-Tom
This comment refers to an earlier version of this review and may be outdated.
While ive been using braintree for 5 months now they switched me to a second merchant so i am getting double charged. I signed up thinking Braintree was the merchant and the gateway. But now they are the gateway and Bank card USA is the merchant? I am getting doubled charged now. i dont like it one bit. I still like braintree because they do a good job but seems like im getting screwed both ways.
This comment refers to an earlier version of this review and may be outdated.
Hi Daniel,
Braintree is a direct processor, so there is no reason Bankcard USA should be involved with your account in any way. It sounds to me like Bankcard USA set you up with a separate account. I would contact Braintree right away about this. Please come back and let me know how this plays out.
Good luck,
Tom
This comment refers to an earlier version of this review and may be outdated.
I received quotes from 8 different processors and Braintree was the highest price of all of them. They also were unwilling to negotiate at all. Companies like Paymentech, Merchant e-Solutions, First Data and Blue Pay Go!, were all cheaper.
Of the 8 companies I compared, they had the highest per transaction cost ($.30) and the highest monthly minimum ($75). They had the 2nd highest setup fee ($99) and the highest monthly fee ($35).
I actually wanted to choose them over the others because they are so forward thinking about data portability. But, why would I pay more money to choose them? If your bottom line is important, you may want to shop around – you may be able to get a much better deal elsewhere.
This comment refers to an earlier version of this review and may be outdated.
They do look very top notch, alas, as a Canadian business we can’t use them unless we create a legal U.S. presence. Hopefully they expand their reach …
This comment refers to an earlier version of this review and may be outdated.
Here is a quick update on the earlier conversation, Braintree has recently expanded to Canada as well as Europe. Check out our payment APIs and apply for a Braintree merchant account. We can help you accept international credit card payments in more than 130 currencies, and settle in 13 major currencies, including GBP, AUD, and EUR. Disclaimer: I work at Braintree
This comment refers to an earlier version of this review and may be outdated.
Thanks Lisa. Braintree review updated coming soon. Take care!
This comment refers to an earlier version of this review and may be outdated.
I love your site and all the useful information, but Braintree is clearly out. You see, I’m a sketch artist and writer looking for a good merchant rep to handle credit card transactions by cell phone. What solid company would you recommend for a little guppy like me. ;>
This comment refers to an earlier version of this review and may be outdated.
T.Falcon,
I just sent you a private message. Let’s see if we can find you a good provider.
This comment refers to an earlier version of this review and may be outdated.
Wow. This company seems very forward thinking. Impressive! I LOVE the fact that they also offer data portability. Everyone reading reviews of merchant accounts should take a VERY SERIOUS look at data portability. A LOT of gateways (like Authorize.net *ahem*) will inadvertently LOCK YOU IN since you can’t get YOUR customers data out of the gateway once it’s in there. So if for any reason you ever wanted to move your merchant account elsewhere, you have to hope that your customers will re-enter any reoccurring subscription billing info! I got burned on this once and learned my lesson. Not enough people talk about this downside of gateways and data management. Remember merchants, these are YOUR customers and therefore you should consider it YOUR data. Don’t let someone keep it hostage from you!Their PCI compliance solution seems pretty clever too.
This comment refers to an earlier version of this review and may be outdated.
$75 minimum, $35 monthly fee, $99 set up? You must be kidding!
This comment refers to an earlier version of this review and may be outdated.
Thanks for the comment Bob. I wasn’t going to let this one through because, I can’t really say it adds anything to the conversation per my policy, but it does raise some good questions…
Just by looking at those three incidental fees, do you feel that you’re able to accurately determine that Braintree is more expensive than any other providers? Wouldn’t you need to take other fees into consideration? Especially the discount rates? You’d probably actually have to have a full rate proposal from Braintree and the other provider in order to get a better idea of what the true cost of your merchant account would be…right?
Additionally, do you think price is the only thing a merchant should look at when shopping for a merchant account? Is it that much of a commodity that price becomes the only thing that matters?
I’m not trying to pick on you here Bob, but it’s difficult for me to add any validity to an argument that doesn’t present me with anything new or enlightening. I love being proven wrong, because that means I can get better at what I do, which in turn will better my reviews, but you gotta come with something better than “You must be kidding!” if you plan on being heard.
This comment refers to an earlier version of this review and may be outdated.
Just an FYI for everyone. The reason for the B- rating could very well be because they don’t pay the BBB. Good info. Thanks for the review!
This comment refers to an earlier version of this review and may be outdated.
What a pleasant surprise. Thank you for the kind words.
Bryan Johnson
Braintree
This comment refers to an earlier version of this review and may be outdated.
No sweat Bryan. You guys deserve it. 🙂
This comment refers to an earlier version of this review and may be outdated.
“Braintree Payment Solutions doesn’t have any complaints or negative reviews because they’re choosey with whom they do business with. By being selective, they can focus on a smaller number of big merchants, thus providing great customer service and support to them all.”I can clearly see that Braintree is the best in the business. But my small business doesn’t even earn enough revenue at this point to sign up with them. The little guy is stuck with PayPal etc, I suppose…
This comment refers to an earlier version of this review and may be outdated.
I wouldn’t say that you’re stuck with Paypal. There are other third-party providers like Google Checkout or 2Checkout as well, but you are right, it’d be much better for you to start off working with one of them until you have enough sales volume to justify the expense that will come with a merchant account. See this article here.
This comment refers to an earlier version of this review and may be outdated.