Advertiser Disclosure

Braintree Payment Solutions

Visit Site

Braintree Payments Review: Should You Get A Braintree Merchant Account?

Braintree is one of the most important providers in the eCommerce and mobile processing worlds and has an enormous catalog of unique features and no monthly fee.

    Chris Motola
  • UPDATED

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Braintree Payment Solutions

Visit Site

Taking $5,000 per month or less in card payments?

You’ll save with Square

Chris Motola

Chris Motola

Expert Analyst & Reviewer at Merchant Maverick
An expert in personal and business loans and financial health, Chris Motola has been writing about small business finance and payments for over 5 years. He has been cited in various industry publications, including Forbes Advisor, GoBankingRates, and Medium. Chris is a graduate of the University of Central Florida.
Chris Motola
View Chris Motola's professional experience on LinkedIn.



We've done in-depth research on each and confidently recommend them.

We've done in-depth research on each and confidently recommend them.

Sources

To learn more about how we score our reviews, see our Credit Card Processor Rating Criteria.

92 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Keith

    Organization Name: iBonus Limited

    No response for enquiries for 3 months. No one answered phone calls.Finally, nailed them and replied by PayPal team She said setup time for merchant account takes 3-4 months.They claimed fast and efficient service.Fxxk off

    1
    • Organization Name: iBonus Limited

    This comment refers to an earlier version of this review and may be outdated.

    Gul mohammad Khan

    Organization Name: Sky solutions fze ltd

    Need payment gateway I have PayPal

    • Organization Name: Sky solutions fze ltd

    This comment refers to an earlier version of this review and may be outdated.

    Jessica Dinsmore

    Hi Gul,

    PayPal’s own gateway, PayFlow, comes bundled with your PayPal Business CCP account. And while you can use PayPal Checkout to add PayPal buy buttons to your site and avoid paying monthly fees, your customers will be redirected to PayPal’s site to complete their checkout. If you’d rather your customers check out on your site, the Payments Pro package gives you hosted checkout pages and a virtual terminal for $30/month. Recurring billing is also available for $10/month. Additionally, shopping cart integrations from big players like Shopify, BigCommerce, and Ecwid are offered. You can find more info in this post. Hope that helps!

      This comment refers to an earlier version of this review and may be outdated.

      T M

      Organization Name: Fab Glass and Mirror LLC

      Terrible service from sales to CSR , you will not be able to talk to a manager , avoid at any cost

      1
      • Organization Name: Fab Glass and Mirror LLC

      This comment refers to an earlier version of this review and may be outdated.

      Goran

      Just checking if comments are fake

        This comment refers to an earlier version of this review and may be outdated.

        Jessica Dinsmore

        Hey Goran! Thanks for checking. We make every effort to weed out fake reviews — so if someone doesn’t follow our Comment Guidelines, they don’t get published. I hope that clears up any concerns you had. (I deleted your star-rating since you weren’t actually leaving a review of this vendor)

          This comment refers to an earlier version of this review and may be outdated.

          A T

          Organization Name: Fab

          No they are not but avoid this company , if something would to happen to your account you will have no one to help you

          • Organization Name: Fab

          This comment refers to an earlier version of this review and may be outdated.

          Cameron Larsen

          Organization Name: Big Y Fly Co

          I have been trying to change my checking account now for over a week. There is 0.0 communication. Calling them results in no information either, just long hold times with no answers. There are not open weekends. Their periodic update emails are indecipherable.

          1
          • Organization Name: Big Y Fly Co

          This comment refers to an earlier version of this review and may be outdated.

          Greg

          Organization Name: Greva

          I would rate Braintree nothing much but 1 star. The issues we are having with their i can not call ‘payment gateway’ is nothing but a joke. Their support team is like communicating with underpayed students with no experience at all. The response time is a disaster also, 3 business days to receive their answer but not with solution but with 10 more questions. Once you file a claim, they are reviewing it and for a simple solution they send you 10 different emails again which do not have anything to do with the problem itself. We haven’t send back and forth so many emails never with our previous payment provider.I would recommend to everybody not to choose Braintree. We are already looking for another provider after few months of use.G.

          1
          • Organization Name: Greva

          This comment refers to an earlier version of this review and may be outdated.

          Arianna Rivera

          This is by far the worst company I have ever had to deal with. They are holding on to my money which they took without a fully processed application. They required me to send verifying documents to prove who I am so they could approve my application. Meanwhile they have processed and took payments from my customers.
          They have given me the option to close my account, and they will refund the money back to the customer. For services I have already given. The only other option they say is to prove who I am, otherwise they will not give me my money and will continue to hold on to it

          This comment refers to an earlier version of this review and may be outdated.

          Reply

            This comment refers to an earlier version of this review and may be outdated.

            Lilian Raven

            Organization Name: LRC

            Thieves. Beware of this company shady practices. I do not want their services, they are holding on to my money which they took without a fully processed application. They required me to send verifying documents to prove who I am so they could approve my application. Meanwhile they have processed and took payments from my customers.
            They have given me the option to close my account, and they will refund the money back to the customer. For services I have already given. The only other option they say is to prove who I am, otherwise they will not give me my money and will continue to hold on to it

            • Organization Name: LRC

            This comment refers to an earlier version of this review and may be outdated.

            Christos siametis

            Organization Name: IVANACU

            I agree 100% the same here happen to my company.

            • Organization Name: IVANACU

            This comment refers to an earlier version of this review and may be outdated.

            Frank Owens

            Organization Name: Furiture Store

            I’ve been using Braintree for about a month now since I built my website using BigCommerce. I use a different merchant processor at my store, Clover. Its extremely frustrating when my Clover deposits are two days faster than those by Braintree. A customer walks into my business and uses their credit card on Saturday, the money is in my account on Monday morning. A customer purchases the same item on my website on the same day and its not in my account until Wednesday. You call the customer service number and unsympathetic robots tell you, “it can take up to 3 business days.” BUT IT SHOULDN’T!!!

            1
            • Organization Name: Furiture Store

            This comment refers to an earlier version of this review and may be outdated.

          More Comments

          Comments are closed.

          The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.

          Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.

          Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

          We recommend Square Credit Card Processing 🏆

          Square Payments is a secure and reliable credit card processing platform. It's advanced solutions and broad feature-set makes it a great fit for most businesses.

          Get Started

          No credit card required

          Sign up for the Maverick Newsletter

          • Please select topics of interest

          • We occasionally send out emails with special offers.
          • This field is for validation purposes and should be left unchanged.