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Hike POS Review

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Hike POS Review

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Date Established
2014
Location
Melbourne, Australia
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



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12 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    J Wang

    Organization Name: Reservoir Party Catering

    We’ve been using Hike for a while now at our Bakery business in Reservoir. After 12 successful years as a bakery, we recently opened our catering business next door. So the Hike was our obvious choice and I must say their onboarding services are still the best. We obviously love the software as you can say from this review but their service is comparatively good.

    5
    • Organization Name: Reservoir Party Catering
    Janine Rodwell

    Organization Name: Rodwell and Astor

    I have been using Hike for the last 6 weeks now and am totally frustrated with this POS system. Although promoted to me a Melbourne based Company, you can only ever resolve issued on live chat and in my case 60% of these issues were not able to be resolved. If you want to run a bricks and mortar store with shopify integration for online sales, I do not recommend Hike.

    1
    • Organization Name: Rodwell and Astor
    Hike Community

    Organization Name: Hike

    Hi Janine,

    Sorry to hear that you are having difficulty with your Hike account. Frustration is the last thing we would like to cause for our clients.

    I have gone through your chat history and items you are after is a new feature request which Hike does not have. Given we offer free trial period and phone consultation it seems you did not have a chance to try out Hike. We have many clients using Hike + Shopify together. Our support team is here to help and happy to answer any tech questions through our live chat or email support.

    We certainly have many new feature you requested already in the pipeline to be developed in our future versions.

    Hope this helps

    Hike Community

    • Organization Name: Hike
    Kerry Leemon

    Organization Name: Dargo General Store

    I was responsible for researching the right point of sale system for our business. I was also the one responsible for its set up and maintenance. It’s been under six months now and I too am completely frustrated with this system. I unfortunately purchased a year’s subscription. The sooner that subscription ends, the happier me and the rest of the team here will be.

    • Organization Name: Dargo General Store
    matt

    hi Kerry, what pos system did you change to?

      Maria

      Organization Name: Everything Special

      I signed up for the 14 day trial and had my web developer integrate Hike Up into my website. No support. Poor customer service and communication. . I was assigned an account manager who outside of selling me hardware did not provide me any support. When my hardware arrived I was sent a link and told to use their chat facility if I needed help. When I contacted the chat support they were not helpful at all. I have cancelled Hike Up and am stuck with the hardware as I will need to pay freight and a restocking fee of 20%. Apparently Hike Up do not sell hardware they just reccomend it. Could have fooled me when the Account Manager was pushing it.

      1
      • Organization Name: Everything Special
      Raghu Gidda

      Organization Name: Tarinika Inc

      The iPad app is very unreliable and unstable. We are facing multiple issues and the experience has been extremely frustrating. To name a few, the app keeps on hanging, connection to printer is frequently lost, the sales history under POS section shows incorrect values, currency keeps changing from store currency and settings section keeps dissapearing. Customer support keeps asking us to reinstall app and do data sync for every issue and we are having to do that multiple times a day. The software/app is designed well, very intuitive and easy to use. If only the app is stable and more reliable and functions like it is intended this can be a stellar product. For people considering this software, my recommendation would be to anticipate that a lot of things can go wrong. Dont make the complete transition to this software thinking that what you experience during the trial version is what you get and everything would work seamlessly. Be slow with your implementation and have a backup or manual alternative process in place. We were told by hike support that ours was an exception and that other customers have had better experiences. I can only detail our experience. We have decided to evaluate other alternatives like Vendhq.

      1
      • Organization Name: Tarinika Inc
      Brian Harvey

      Organization Name: i-Blossom Florist

      Hi Matt, just wondering if you can advise or help me. My wife and I have just bought this florist in Maroochydore Qld. We have not been in business before and have found the whole thing a bit daunting. I have never used a POS before but the lady who owned the shop had myob kounta and essentials. I found myob extremly difficult to get to talk to me. 16 emails and several hours on the phone and still could not get anyone to respond until a couple of weeks ago by which time I decided to move to Hikeup. At least they would communicate with me. My question is do you know anyone on the Sunshine Coast who can come to our shop and set up our POS properly. I have tried to get it all going but I need someone with the technical capability to make sure Hikeup is linked to our Xero and the cash register and it is all talking to each other to run properly. I have tried several IT companies here on the Coast but they are unable to help. Can you assist?
      Best regards

      Brian P Harvey

      • Organization Name: i-Blossom Florist
      Matt Sherman

      Hi Brian! Sorry to hear you’re having difficulties. Unfortunately I’m not much of an expert on IT companies in Australia but I have found Hike to be pretty intuitive in its set-up and, once you’ve created your account, it should sync to Xero automatically. If you contact Hike’s customer service someone should be able to walk you through it to make sure you’re up and running and here is a link to their support page that answers some questions. https://support.hikeup.com/hc/en-us/categories/204644027-Getting-Started

        Jamie

        Organization Name: Reservoir Bakery

        I have many young casual staff members who work with our organization so I had to take that into consideration when shopping for a new POS system for our store. I looked and compared about 8 different systems until I finally chose HIKE for it’s simplicity of use in the front of the house. Now with that being said, it still has all the powerful inventory management and other features I need in the back of the house and is still easy to use.

        5
        • Organization Name: Reservoir Bakery
        Mary Smith

        Hike is the biggest business mistake. Constantly breaking down
        Nobody returns calls or offers to help. I strongly recommend not to
        go with hike

          Hike Support

          Hi Mary,

          Thank you for your feedback.

          I tried looking for your details on our client database and unfortunately could not locate any details with name ‘Mary Smith’

          If you could email us or contact our 24/7 live chat support – we would certainly love to help you. also, we do not have any record of phone messages which are not actioned.

          Happy to help if you provide further details.

          Regards
          Emma
          Hike Support

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          Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.