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Leaders Merchant Services Review

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Leaders Merchant Services Review

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Date Established
2000
Location
Camarillo, CA
Rose Holman

Rose Holman

Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Rose Holman



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109 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Camilo

    Organization Name: JSC Technologies

    Giving this company 1 star is not what we want to do, they deserve 0 stars!!! This company is comprised of criminals! DO NOT USE THEM! they take money from your account at will for no reason. When you call to find out why the money was removed from your account you get transferred to a hold queue of 20563 minutes! YES that is what the message says while your on hold. They do not return calls or answer emails. Our terminal did not work properly as promised out of the box. We attempted to close the account and that was a living HELL to do. On March 26th 2019 we began our service with them, that day we had trouble, called tech support , emailed our representative with no response at all for over two weeks. As of June 5th 2019 we are still being billed for the Clover app BS! That is an entirely different and other nightmare associated with Leaders Merchant Criminal Services! The worst part is the contract which we never received from them till we closed the account.We are pursuing legal action against these terrible people that work for this criminal organization. DO NOT USE THEM, THERE ARE MUCH BETTER OUT THERE.

    1
    • Organization Name: JSC Technologies
    JEFF EZZELL

    Organization Name: Heraldry & Crests

    They are terrible, my rep. signed me up then no contact after that. I made 3 calls and 3 more emails never answered any of them. Hidden fees, terrible S.C. One of the worst in the industry. A one star is being nice.They tell you $12.95 month for monthly seasonal stop, then bill you another $7.95 of gateway fee?? Then $15.00 more for equipment fee???

    1
    • Organization Name: Heraldry & Crests
    jim

    Organization Name: jims wood

    leaders lied to me they definitely stink don`t let them SUCKER YOU int a contract even if you do not sign the sales person will do it behind your back!! so low I`ll not even click 1 star

    • Organization Name: jims wood
    Janet Bollum

    Organization Name: The Muse Book Shop

    They are the absolute worst – do not even discuss accepting credit cards with them.. Their technical support is abismal, customer service the worst!!!!!!

    1
    • Organization Name: The Muse Book Shop
    Gina

    Organization Name: The Jewelry Spot

    They are deceptive and fraudulent in their business practices. Cost me allot of money to find that out. I was lied to multiple times and charged for things after they said there was no additional charges. Well, there are plenty of additional charges on top of the already higher than I was told rate. Beware and stay away from Leaders and iPayment. My 30 day trial was turned into a 3 year contract in 15 days and they would not let me cancel. I used another processor and was still charged $35 monthly plus the compliance fees and minimum charges I was paying just over $80 a month and was not charging anything. Cost me around $600 a year to cancel the remaining years of the contract I was slammed into, but still cheaper in the long run than the $80 monthly charge for nothing. STAY AWAY!!!!!

    1
    • Organization Name: The Jewelry Spot
    Jeffrey Drimmer

    Organization Name: Circle of Friends Preschool

    I wouldn’t give the even 1 star.Very disappointed with their customer service that never responds and you can wait hours to contact to a live person.Charges for unknown reason are taken out of your account, without informing you.Like other customers, I have never received a contract with all the conditions.I asked the agent that we wanted to try this for a few months to see if this was acceptable for us. He never mentioned an early termination fee. They withdrew $350 from my account. I never received any information that they were doing this, as well as an invoice. They should refund me this ASAP !Do stay away from them and avoid aggravation and wasting time.

    1
    • Organization Name: Circle of Friends Preschool
    Nina

    Organization Name: Red Tie innovations

    The worst company in the world…. People please don’t work with them… 👎👎👎👎👎 The worst experience that I had in my life…. 🤮🤮🤮🤬🤬🤬🤯🤯🤯🤯🤯😡😡😡😡😡😡😡😡 don’t sign any contract with them…. we even didn’t worked with them but they charged us $350 for cancellation fee….

    1
    • Organization Name: Red Tie innovations
    Liz Etzel

    Organization Name: Artistic Imaging By Liz

    DO NOT use Leaders!! You will be ripped off!! Everything these people are saying is true!! They do not disclose everything, so you are hit with extra charges, it never ends!! And when you cancel you are charged $350. It happened to me, very painful, I am just a small business trying to make a living. People beware of these scammers and theives!!

    • Organization Name: Artistic Imaging By Liz
    Renee Palmer

    Organization Name: city park pizza

    I am wondering if anyone out there is persueing a lawsuit against Leaders Merchant Services for charging for serivices associated with their i access portal site. They have an item that is called insites and it tells you how the industry is doing. They automaticly started chargeing me for this under a different ACH charge then normal. When I challenged the charge, leaders froze deposits into my account until I pay for this service. Problem is, You can not contact these people. The phone number goes to a recording and put you on hold indefently.

    1
    • Organization Name: city park pizza
    Kim Wanner

    Organization Name: Point of Impact Engineering

    In response to your question; “is anyone pursuing a law suit against Leaders?” the answer is a resounding yes!
    This company should not be allowed to continue in business. In my case I never had the need to take credit cards for my business until this year. I signed up with leaders in good faith because they had a good rating with the BBB! apparently we can not trust that service anymore either! I only needed the service for a single transaction once every 6 months to accommodate one of my clients. My application was completed and signed without any monthly fees and a 3.35% total fee per transaction which is a little high but I understood that! I was OK with that because there were no monthly fees and in the spaces on the application for the early cancellation fees they put 0.00, so I had no cancellation fees! Immediately I fulfilled my requirement for PCI compliance and received my certificate. My first and only transaction with them was completed Nov. 1 2018. as the closing report states it can take 3-5 days before the funds are placed in your account. 10 days went by and no funds in my account, 15 days and still nothing! Long story short it is approaching 90 days and I have not been paid, they kept the entire $2404.00 transaction! After multiple phone calls and emails still nothing! I have heard all kinds of excuses, it is all a smoke screen, they are nothing more than deceptive con artists, if you can all that art! Things aren’t difficult enough for small businesses? I plan to take this as far as possible, to the Attorney General and anyone else who will listen and/or act upon it. Oh and one more quick note that may help you and others; if you call and question them, demand your money or send any emails that they don’t like, they will add your phone number/s to a block call list and ignore your emails and/or send you on wild goose chases talking to one so called supervisor or another, they must be stopped.

    • Organization Name: Point of Impact Engineering
    Frank Seatz

    Organization Name: Silver Valley Automotive

    We had a similar problem in that we had a $19.95 charge on our bank statement from I-payment. When we were finally able to get thru to someone, they claimed that we did not respond to an email they sent telling of a service they were giving us. We needed to opt out of this service to stop this monthly fee! When we disputed this ach charge to our bank statement with our bank they froze our deposits for the next 2 weeks totaling $26k! It was a mess getting everything straightened out! We’re still not sure everything is resolved & it caused us a $25 fee from them to release our funds. Luckily it was a time of year that we didn’t need these funds! I think they are a bad,bad,bad company’s! Trust me, avoid them at all costs!

    • Organization Name: Silver Valley Automotive
    Gheno B

    The company is a total scam. Just as it says in the description deceptive advertising, deceptive sales tactics, untransparent tiered pricing and early termination fee of $350, none of which you told at the beginning. In addition, the promise to waive most of these fees if you sign up with them immediately. Also, they don’t let you know about iAccess account where you are supposed to login and comply with PCI so you don’t pay $40 monthly and $129 penalty fees for being non compliant. Not a single notification about anything. Customer services is one of the worse I’ve ever had.

    1
      Amro

      Organization Name: ITSS

      I signed up with leaders for CC processing. it was nightmare…………. They are scamming company by meaning They add and change to the agreement terms after you sign, they let you to sign online agreement and they not provide you with copy, and if you ask for copy they provide you with copy of they cover and last page, they charge your account with something totally different than what you agree for and they cut some transaction unless you call but for sure you will not receive the full amount, if contact the customer service they will keep you on hold for 1-2hr they expect you will sleep on the phone and forgot what you need or give up, if you not agree with them and you request cancelation they will show up the fake agreement and they will ask you for cancelation fee $2500 if you not agree they will charge your account automatic it will end up you have to close your bank account to get read of them, and they play in the way you could not get your money back even if you go curt. very bad company they are scamming company DON’T repeat me mistake

      1
      • Organization Name: ITSS
      Jerome Risby

      Organization Name: Tech Express

      The company promises a lot of things but they can’t provide any of the things they promise

      They pitch to some low rates low monthly fee with a cap of $1,000 per transaction or per customer transaction

      Insured this company is actually telling us that we cannot do sales over $1,000 per customer what a joke

      Avoid these idiots use PayPal

      • Organization Name: Tech Express
      Jerry Naylor

      Organization Name: J&B Sales and Rentals

      I signed up with leaders for CC processing. The fees were super high. I called and they lowered the fees. Screwed up front. Couldn’t get reader to work so called customer service. CLOSED ON SATURDAYS. I called the tech support and what a run a round I received. I sat on hold for over an hour just to find out they needed to transfer me to another dept. I was on hold for another 45 minutes before I just had to hang up. Customer service was so poor I never could get through. I left my number for them to call me back and 7 hours later they called. I could not talk to them at the moment because I was driving. They just said they could put me back on the call list but not time frame was offered for the call. I was so frustrated at this point I just wanted to cancel the service. I did so just to find out that I got stuck with a $350 CANCELATION FEE. DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE SCAMMING PEOPLE BIG TIME!!!

      1
      • Organization Name: J&B Sales and Rentals
      Misty Flynn

      Organization Name: Kids Bouncy Things LLC

      Leaders is great been a customer for years after reading this review it does not speek on experience. It speeks based on findings online not as a customer. If you have had a bad experience with them the only thing i can say about that would be a bad sales rep and tons of companies have those. Im going to stick with my 5 stars never had a issue and the ones complaining probably didnt read the contract just like our customers you cant fix stupid. There contract is only 4 pages and it cant get anymore black and white.

      5
      • Organization Name: Kids Bouncy Things LLC
      Barb Bieber

      Organization Name: Kota Kandles

      Do not do business with this company. They profess to save you all kinds of money versus other credit card processors, but they do not disclose all of the fees and once you discover the fees and close your account (we actually put a stop on our bank account so they couldn’t take anything else out), they still gain access to remove a “cancel fee” of $350 which is not disclosed on any of the paperwork given to us. Consider yourself warned!!!

      • Organization Name: Kota Kandles
      Nat

      Organization Name: Diamonds and Rosé

      The convenience of Leaders is incomparable to other credit card processors I have used. I highly recommend them to anyone who wants a quality product for a great price! I couldn’t be happier with the setup and functionality of my terminal!

      5
      • Organization Name: Diamonds and Rosé
      Antonio

      Organization Name: Mens wear

      I just opened an bussines acount with this company but all they promised you its false fake horrible if any other people feel like cheated i really recomend make a compain with the FTC (federal trade commission) so they can see whats going on i help us

      1
      • Organization Name: Mens wear
      Sidney Burns

      I was about to sign with this company today, I was made a lot of wonderful promises, but decided to check reviews before I did so. Thank you for the information to avoid future headaches, I will move on.

      Good luck with your fight

        This comment refers to an earlier version of this review and may be outdated.

        Christina Federici

        Organization Name: My Pinched Nerve

        I wouldn’t even give them a star!! They are the sneakiest company I’ve ever used! And fraudulently debited my account twice!! Do not use this company for the sake of your business and sanity!

        • Organization Name: My Pinched Nerve

        This comment refers to an earlier version of this review and may be outdated.

        Matt A

        Organization Name: stone bridge antiques

        deceptive sales tactics, these people will do anything to get you to sign, tell you that there is no risk and then you deal with the broken promises. Never processed one single credit card purchase and it cost me 9 weeks and hundreds of dollars. STAY AWAY – unreturned phone calls and when you do get a live person, they will tell you anything to get you off the phone.

        1
        • Organization Name: stone bridge antiques

        This comment refers to an earlier version of this review and may be outdated.

        Christina Federici

        Organization Name: My Pinched Nerve

        I totally agree with this!! They are horrible for anyone never mind small businesses!

        • Organization Name: My Pinched Nerve

        This comment refers to an earlier version of this review and may be outdated.

        vagner

        Organization Name: Echo Electronic

        DO NOT BUY NOTHING WITH THIS COMPANY!!!
        I bought a clover station for my retail and 1 month after they cancel my account because most of my customer are oversea and are using international credit card and RISK MANAGEMENT decide to close my account without any chance to me to find another company. As my account was subtly cancelled, I don’t have any option to receive payment from my customers. The quick solution that I found in order DO NOT STOP my business was create a SQUARE account to accept credit card whiling I’m fighting to return the CLOVER STATION that now is a garbage for me since I cannot use anywhere else.
        VERY UNPROFESSIONAL WHAT THEY DID TO ME. NEVER AGAIN I’LL BUY FROM THEM.
        Ipayment is the company that owns Leaders Merchant and the sale guy that sold the machine to me easily said “Sorry man I cannot do anything for you..”.

        • Organization Name: Echo Electronic

        This comment refers to an earlier version of this review and may be outdated.

        Patrick

        Organization Name: Cape cod Art And Design Group

        I just started working with Leaders and they are absolutely the worst company to deal with as I have not gotten deposited money processed three days ago. They just put you on hold and never get back to you. A joke of a company and very unprofessional. The sales guy that sold me never returns my calls once he sells the account and all the promises are just a bunch of _ull_hit. Some sites I found had them ranked Number 1 for processing and then I find this site that tells the truth about their practices. I am dropping them quickly.

        • Organization Name: Cape cod Art And Design Group

        This comment refers to an earlier version of this review and may be outdated.

        Bernadette

        Organization Name: M and B Trading Post

        This company nickel and dimes you to death. They have fees for everything. The free card reader is a sham. They charge you a monthly fee whether you use it or not. They charge you location fees. To top it off they charge you a higher rate if you accept military credit cards. How unamerican! Certainly not conducive for small businesses.

        1
        • Organization Name: M and B Trading Post

        This comment refers to an earlier version of this review and may be outdated.

        OLIVIA KAPPEL

        Organization Name: I QUEST INC

        I have been dealing with this company since early April 2018, attempting to open an account. I decided because of the contradictory sales/customer service statements and practices, their inability to respond in a timely manner to my concerns and their misrepresentation of company policies, I decided to remain with my current merchant server. I feel that the “right hand” doesn’t know nor care what the ” left hand” is doing. One last irritation, during my final call attempting to get a refund on unactivated and unused equipment, was the laughing in the background, when I was denied any refund. Since having been in business since the mid 1980’s, it is insulting to be treated, as though I am a “mark” to be scammed, while being treated as though I am a “newbie” to card processing.

        • Organization Name: I QUEST INC

        This comment refers to an earlier version of this review and may be outdated.

        Christopher Springer

        This is absolutely the worst company I have other dealt with. They literally steal money from your bank account, refuse to refund money, do not follow through on their promises, and when it is their mistake cannot for some reason manage to get the problem fixed. They magically lose records. Push you off for months. They literally say to email forms and then their email does not work. They say to fax and then say they have to process.

        DO NOT FOR ANY REASON USE THIS COMPANY; They lie, cheat, steal, and try people as if they do not matter.

        If anyone wants to band together to hire an attorney and file a lawsuit I am ready to do this. Please contact me at 970-397-0920

          This comment refers to an earlier version of this review and may be outdated.

          Juio

          Im looking to file lawsuit with you

            This comment refers to an earlier version of this review and may be outdated.

            Everyone

            Hope y’all closed

              This comment refers to an earlier version of this review and may be outdated.

              Ivan

              I’m on board too!

                This comment refers to an earlier version of this review and may be outdated.

                Ivan

                Yes please! I created the same thread but no one followed! What’s the plan?

                  This comment refers to an earlier version of this review and may be outdated.

                  Christopher

                  Organization Name: Petersons Paracord US

                  Had this service for less than 2 weeks due to a misleading sales person and when I spoke with the cancelation department they assured me that there would be absolutely NO CHARGES OR CLOSING FEES, and after successfully closing the account, they STILL withdrew a $350.00 ACH Cancelation Fee on my bank account. I’ve called them several times to dispute this issue, and to no avail, they refuse to return my calls. If you want to get screwed over and bold faced lied to, conduct business with Leaders Merchant Services. If you want to save yourself the problems and headaches, just look into other merchant providers! Good luck to all.

                  • Organization Name: Petersons Paracord US

                  This comment refers to an earlier version of this review and may be outdated.

                  Jerry

                  Same thing here! The customer service was so horrible that they never even programmed my terminal yet they took money from my account. I made it clear to the salesperson that I had decided not to do business with them yet he never sent over the proper cancellation form. After two months I got the form and when you try to fax it back to them as it states on the from, their fax wont answer.
                  I have contacted my bank and blocked them from taking any more money from the account.

                    Tim he

                    Organization Name: He5 asian Bistro

                    I closed my account two years ago,They automatically take $80 each month form my bank account, I called them several times ,Or can’t change them and they always transfer money from bank account automatically, I ask my bank branch To reopen a new bank account, I thought this would be over, but after two months, I received a letter from a debt collection company,I wrote this review after I paid the debt collection company’s money.I hope everyone will not be deceived

                    • Organization Name: He5 asian Bistro

                    This comment refers to an earlier version of this review and may be outdated.

                    anil oli

                    Organization Name: Om Threading

                    BEWARE!!!! BEWARE!!! BEWARE!!!!! i made a big mistake to get service of LEADER MERCHANT SERVICE.i request to new customer to take a look customer service review before get service of them.

                    1
                    • Organization Name: Om Threading

                    This comment refers to an earlier version of this review and may be outdated.

                    Julie Kroger

                    Organization Name: Just Because

                    BEWARE!!!!! DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!! THEY LIE, CHEAT, AND STEAL YOUR MONEY. THEY WILL LULL YOU INTO THINKING THAT THEY ARE REASONABLY PRICED AND ARE TRUTHFUL AND FAIR WHEN NOTHING COULD BE FURTHER FROM THE TRUTH!!!! I GOT ROPED INTO A 3 YEAR CONTRACT WHEN THE SALESMAN KNEW FULL WELL THAT I WAS NOT IN ANY POSITION TO USE THIS SERVICE. AND WHEN I ASKED HIM TO WAIT UNTIL I HAD FULLY READ ALL THE INFORMATION, HE SAID” OH, DON’T WORRY, I’LL GO THROUGH IT WITH YOU”!! HE NEVER TOLD ME ANYTHING ABOUT A LONG TERM CONTRACT, AN ENORMOUS FEE TO GET OUT OF SAID CONTRACT, OR THE 64 (YES, I SAID 64!!) PAGES OF DISCLAIMER THAT I WAS NOT ALLOWED TO READ FIRST. I WAS STRONG ARMED FROM THE VERY BEGINNING BY A PERSONABLE, FRIENDLY VIPER!!! PLEASE SAVE YOURSELF BEFORE YOU START!

                    • Organization Name: Just Because

                    This comment refers to an earlier version of this review and may be outdated.

                    Bob Trocki

                    Organization Name: Legatehill G & S

                    BEWARE THIS COMPANY IS A BUNCH OF LYINH THIVES. THEY HAVE MY MONEY AND 15 DAYS LATER STILL REFUSE TO REFUND IT, THEY KEEP TELLING M THEY ARE PROCESSING IT .

                    1
                    • Organization Name: Legatehill G & S

                    This comment refers to an earlier version of this review and may be outdated.

                    Deborah Stebenne

                    Organization Name: Sea Shell Motel

                    They were fine in initially; then I had several urgent business problems arise so I politely asked the sales rep to please STOP CALLING ME and that I would get back to him when everything had settled down. He stopped for about 24 hrs and then started up again, calling incessantly. All these people care about is their commission. He then started blocking the number, thinking I was avoiding his calls (which I wasn’t). I finally had to call his manager who apologized profusely and sent me an email assuring me I’d never hear from this salesperson again, but that if I chose to do business with Leaders, that this manager would personally take care of my account when I was ready to change over. Well that lasted about 3 days and the original sales person started calling YET AGAIN. This time he thought it was appropriate to call me names. He said his manager never said a word to him! Lies, lies and more lies. Stay far away from these people. They could not care less about what’s in the best interest of your business.

                    • Organization Name: Sea Shell Motel

                    This comment refers to an earlier version of this review and may be outdated.

                    Michael Damsel

                    This company stole money out of my business account for 6 months,hundreds of dollars, after I fired my book keeper and found what they were doing. All I did was fill out an application as I did with 2 other companies. They never said they would start billing you immediately whether or not you did business with them and never did get back with me to say I was approved. The other companies did not steal from us like this. I never ran one transaction or did any business with them at all and they refuse to give my money back. Now I have to sue them and plaster there name and negative business practices on every blog I find to warn others of these crooks.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Lloyd Carder

                      They are a ripoff company, beware. I joined them with a promise of 7.00/mo fees and they have chaged me 39-80 dollars every month. Tried to block their charges and they found a way around. Now we have to get a lawyer and sue them. I canceled them and they still try to charge!!!!!! Where is the Attorney general to stop them!!!!!!!!!!!!!!!!!!!!!!!

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Allan Sluder

                        Had a problem and took 3 weeks for an answer. Lost my phone #?Transparency in billing?The start up was a joke, with 2 businesses they took a week to input the information correctly.PLEASE STOP, DO NOT USE LEADERS.

                        1

                          This comment refers to an earlier version of this review and may be outdated.

                          Victor Wyszkowski

                          Zero stars for these clowns. After terminating my services with them (because they bleed you with unending fees), they stopped sending me emails and statements…but kept charging me monthly fees! They tell me that I need to fill out their emailed form, but they won’t email me the form. They just keep charging me. I’m starting to think this entire company is just some scam run out of India. Avoid this company like the plague.

                            This comment refers to an earlier version of this review and may be outdated.

                            Leon

                            Who did anyone end up going thru? I’ve been searching all week for a gateway company and I’m stuck! Please help!!

                              This comment refers to an earlier version of this review and may be outdated.

                              Chloe Bahal

                              Hi Leon,

                              We have a great filtering tool that you can try here. I hope this helps but if you need further help please don’t hesitate to let me know.

                                This comment refers to an earlier version of this review and may be outdated.

                                Celeste Ganeku

                                Wish I could give them a 0 rating because they are the epitome of a company run on deception and insensitivity! I am more angry at myself for not looking further into them before signing on because then I wouldn’t be out of so much money for non-rendered services. Clearly told their rep I was not looking to spend a lot of money as my website was not generating the income I needed and was assured they were the best and no hidden charges. 3 months later and nearly out of $800, I was blown off by them stating “It’s all written in the contract”. And when I discovered over $200 in charges for the PCI and noncompliance fees, I was totally caught off guard because their was nothing communicated to me about this a forehand! This all happened after the fact and when I went to cancel, they said nothing about the $350 cancellation fee. I found it amazing how it’s not their responsibility to tell their customers any of this and was told I could have asked!!! Basically, they throw the ball back into your court and tell you it’s your bad for not reading the small pring. Expensive and hard lesson learned, but I am hoping they will continue to have people come forward about their unscrupulous tactics to the point of them shutting down once and for all. They have no shame ripping off people. I will tell everyone and anyone I know, NEVER USE LEADERS. In fact, MISLEADERS is a more apropos name.

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Beverley

                                  Run run DO NOT even consider them lots of hidden fees if you are told one thing by one person and don t get their name whatever they told will be void.
                                  I wanted to cancel my merchant act because of back issues ( hairdressers) they said I’m under contract can’t ( never signed any contract) so I would get early termination fee 350.00 so customer care said put on hold for 13.00 a month til contract was over then cancel when contract is over. Said I was all set. Since January ( I haven’t run any credit cards) they’ve took out over 200.00 , because my account is tilll open cause I didn’t send in paper work saying my Acct was on hold ( man never told him that ) now they say if I want to cancel 250.00 and the last two months fees of 200 do not go against that. So far 450 .00 and not even 1 credit card processed!
                                  Emails they said they sent I didn’t receive I couldn’t even get my 1099 without a huge hassle. I emailed a stop service and faxed them twice so far trying just to pay the 250 early termination fee my emails come back not sent so now I wondering if I’ll get charged another 100 . 00 fee for March , I’m at my wits end I’m paying them more than I making right now because of injury I’m not working much. Bank won’t put a stop on them taking out money so I may have to close Acct to stop their high way robbery.
                                  DO NOT GET MERCHANT SERVICES through them……
                                  Just take cash or checks ALL merchant services suck up your hard earned money and leave you in a bad situation.
                                  Most hairdressers use ” Cash app” now just a small percentage no fees, no co tract, your money is in your Acct.within a hour.
                                  Hurting!

                                    This comment refers to an earlier version of this review and may be outdated.

                                    kcp

                                    I’m giving Leaders 2 stars instead of none because they did finally return $350 early termination fee (I cancelled my contract less then 24 hours after opening it) to my bank account, thanks to the BBB. My advice to any one in similar circumstances is to persist and be a nuisance until you get your money back! I give 5 stars to the BBB.

                                    2

                                      This comment refers to an earlier version of this review and may be outdated.

                                      cindy echtinaw

                                      OMG RUN AS FAR AND AS FAST AS YOU CAN IN THE OTHER DIRECTION THIS COMPANY SUCKS….THEY PROMISE YOU ONE THING THEN THEY BURY STUFF IN THEIR CONTRACT AND WHILE THEY HAVE YOU ON THE PHONE ACCEPTING THE CONTRACT (BECAUSE THEY KNOW THEY BAITED AND SWITCHED YOU) AND ARE ALL NICEY NICE..THEY TELL YOU WHEN YOU WANT TO CANCEL…OH YOU SIGNED AND AGREED TO THOSE FEES AND NOW A HUGE CANCELLATION FEE THAT IS ALSO BURIED IN THE CONTRACT…..A MONTH LATER TONS OF FEES ARRIVE TO THE TUNE OF 75.00 FIRST MONTH…..AND PROMISED A 100.00 CREDIT FOR PURCHASING THE MACHINE FOR 250.00 WHICH I NEVER RECEIVED….THIS COMPANY IS HORRID TO DEAL WITH….CUSTOMER SERVICE SUCKS….NOW MY SALESMAN TELLS ME OH I TOLD YOU ALL OF THAT UP FRONT….BULL CRAP….HES LYING AND HE KNOWS IT….I WAS VERY VERY CLEAR, CONCISE AND ASKED A TON OF QUESTIONS….I WAS JUST STUPID ENOUGH TO TRUST WHAT HE TOLD ME WAS THE TRUTH….NEVER EVER EVER AGAIN…..DOOOOOOO NOOOOOOOOOT DEAL WITH THIS COMPANY YOU WILL REGRET IT AS I DO

                                      1

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Amy Wiseman

                                        DO NOT USE THIS COMPANY!!!! They do not accurately represent what they are trying to do. We were told this was a business loan. It is a cash advance. They ask for far more information than they require, including a pre-signed certificate of judgment so that if you are late with even one payment, they can call you in default and you’ve already agreed to it. They are nothing better than scammers. If I could give them zero stars, I would.

                                        1

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                                          Chad

                                          They get no stars from me. Every time I run a credit card they hold my money. They claim I’m over my limit. I have given them everything they have asked for and still they will not release my money. From this point on I will never use them again. I have never had a issue with square and from the moment I signed with them it has been a nightmare! I have used them for a total of two weeks and so far they have just shy of 10k that they hold hostage. This company sucks and I hope they all burn in hell!!!!!

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                                            Maryann

                                            Hi I just signed up with them. I haven’t used them either yet! Found out about so hidden charges and to cancel them I have to come up with 350. I don’t know if I should just pay them now and get out of it. Need some advise??

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                                              Lorenzo

                                              On Jan 23, 2014, Key Accounts Consultant Ryan Moss sent me in writing the following agreement: “NO Monthly Customer Service Fee NO Monthly Statement Fee NO Daily Batch Fee NO Address Verification Fee NO Monthly Minimum Fee IRS Regulatory Fee: $7.95/mo.” Within a month of service, I was charged a $129 PCI fee, of which was not communicated verbally nor in his email, which I still have. In addition, within the last 2 years, during several months I have been charged monthly customer service fees and monthly minimum fees which contradicts what was in his email, which I still have. Had I known those fees could change within any given monthly statement during the 3-year contract, I would not have pursued a partnership with Leaders. The fees from Leaders were roughly 25% of my revenue processed through Leaders in 2015. Last it was never explained to me verbally that there was a $250 cancellation fee for cancelling prior to the 3-year contract, which was a question I had asked. I believe that Leaders participated in deceptive sales practices. For example, the Program Guide indicates that a ” monthly minimum fee may be assessed immediately after the clients application is approved”. This contradicts the email sent by Ryan Moss where he explained no monthly minimum fees for 3 years. In addition, the program guide was given to me AFTER I decided to start with Leaders, not prior. My mistake was in trusting that the email and conversations with Ryan Moss would have been consistent with the Program guide, otherwise I would have spent the few hours necessary to read the 42-page intricate manual prior to agreeing.It is NOT acceptable to provide a potential client in writing (email) that there will be no customer service and minimum discount fees as part of the 3-year contract and then create a loop hole within the contract that supersedes that statement within the email. This is deceiving and I still have not received an explanation on why this email was sent to me and what processes are in place to provide controls that would prevent an account manager from deceiving a future client.Leader’s sales process is as follows: 1.) Account Manager sends an email to the client that lists an introductory fee schedule, but they don’t mention the word “introductory or promotional”. The client believes that they will not incur these fees for the 3-year contract. 2.) The account manager walks the client through the signing of the contract, which contains inconsistent wording from the email on how fees can change on any statement within fine print. 3.) After a couple of months to a year of starting the contract, the fees go up.I have called Leaders numerous times to talk to someone about this and I’m told each time that someone will call me in 24-48 hrs and no one calls me back.

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                                                Robert Irving

                                                Went over my cc processing cap of 30k per month and Leaders wants to hold almost 13k of my money for 90 days – WHY!!! We are a small business and can’t wait that long. We have tried calling and the persin in charge of this departure doesn’t answer the phone or responds to my email. HELP!!!

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                                                  Kayleen cox

                                                  They get no stars from me ,there is going to be a lawsuit against them and maybe we can get some of our money back, they are the biggest crooks ever ,even when you sign papers at your bank for them not to be able to get money out of your account, somehow the still do.they are low life’s scum of the earth and one day they will get theirs.

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                                                    Samuel Cea

                                                    I’ve been processing with them for about a year. I now pay over 2.3 times the amount I used to for processing. And they swear they are the cheapest. Also, after them saying they I would have NO CONTRACT… I’m under a 3 years contract. It’s insane. And I’ve called them 4 times about all this and they could care less. I’m extremely unhappy.

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                                                      Orhue O.

                                                      One of the worst merchant services companies I have ever dealt with. – Shady tactics- Dishonest- Sleezy- Bully tactics- Crazy hidden fees- inappropriate fees (they sneak whatever the can in… its all a matter of whether or not you have the resources to dispute the errors).They sucker you into signing with them, giving false promises from the start. The representative that does your application tells you he is “your personal account executive.” Thats completely incorrect. He/She is a sales agent hired to sell you Leader’s merchant services, and after you sign up it will be like pulling teeth to get him or anyone else on the phone to help.After being approved, my account was flagged and but into “review.” After reviewing my account they place it into a random review on my first batch. They asked me to submit invoices, and proof of delivery and I did. After 4 days I received a phone call stating that they are releasing my funds and that my account is being closed, due to my website receiving too much online traffic (www.spacechariot.com )…. I’m not sure how I can control the amount of traffic my site has, and I would imagine no business wants to minimize their sales, due to a merchant (Leader’s) getting nervous about larges transactions. To this day, I have only received SOME of my funds. ADDITIONALLY, after:- Having my credit run- Them deducting their fees- 6 days later- Still missing over $1,200.00I checked my bank account and discovered that Leader’s has charged me $350.00 because THEY decided to close my merchant account. I’ve lost several customers within this time frame, and have since switched to another processor.

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                                                        Orhue

                                                        Horrible company…They approved my merchant account only to close it days later. They held $2,500+ in funds and charged me a $350.00 fee for canceling my account. They operate with shady tactics, and mislead people into running their credit and applying. Once you get approved for an account it virtually impossible to get someone on the telephone for assistance.

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                                                          John K Willman

                                                          Organization Name: Action Locksmith

                                                          Oh! How I had wished I would have read the reviews before I signed on with these crooks. When they get access to your bank account they will suck it dry.

                                                          • Organization Name: Action Locksmith
                                                          Raymond Taylor

                                                          Absolutely a rip-off! I would not recommend this company to my worst enemy! A lot of hidden fees! I tried to cancel my service, but got charged 4 additional months. Save yourself the headache and don’t use this company.

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                                                            Mike Rubio

                                                            minus 5*****

                                                            Sorry to see you fell victim to these crooks like I did but unless there is a class action law suit against them they will keep on doing it.

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                                                              Lizbeth Falsetti

                                                              I will NEVER recommend this company to anyone… better yet… I will go to every single website and make sure people know the major scam they have going on. I will definitely report them to every organization. I will dedicate an entire day to raise awareness of the terrible company they are. They have the WORST customer service and the amount of hidden fees they have is ridiculous. This is absolutely the WORST company ever.

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                                                                Michele Jackman

                                                                Poor. Very deceptive, I have fallen victim to all these other charges. Why isn’t the government involed. I switched to SQUARE because of their bad reviews and holding onto my money and not releasing it.
                                                                Now I have hidden charges all over the place. Bummer. One cannot trust anyone except BANKS? That is even more frightening .

                                                                M.

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                                                                  Mike Rubio

                                                                  -5 rating
                                                                  It really bothers me when I keep seeing new people getting ripped off by these crooks I too got ripped off and still wonder why these bandits are still in business and are allowed to rip hard working merchants off.
                                                                  I would love to hit them where it hurts and that is in there pockets that are full of money they earned dishonestly why oh why has this company not been checked after all of the merchants complaints by proper federal agencies how about a class action lawsuit that is where it will hurt them hard to have to give some of the money back they stole from us plus their attorney fees will hurt them as well if a small merchant did business like Leaders does they be out of business in a heartbeat but Leaders seem to have a license to scam, scam,and scam anyone that falls into their web, spun by a black widow spider. Maybe their name means something we all missed they are the Leaders of rip off merchant services companies

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                                                                    Seasun Passmore

                                                                    WORST COMPANY!! They deserve an “F” not a “D”. I signed up with them over the phone with an agent who didn’t disclose any information about the hidden fees. Within in a month I was charged $130 for opening my account with them. I called to cancel and it took them 3 months to send me the cancellation paperwork (I called numerous times). I was charged $75/month for not being PCI Compliant while waiting. When I did cancel my account I was charged an additional $250 for Early Termination. If you cancel anytime within 3 years you fall under this. I spent a total of $605 and never even used the damn thing.

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                                                                      Sandy Lin

                                                                      I’m so glad I checked their company online before signing. I too, found them on Top Ten and terribly mislead by their advertising. I filled in the block that requests a quote/more information. I received 2 phone calls from them yesterday, 6 this morning, and 3 voicemails. When I finally answered, I told them I already found a differently processor to go with. The sales rep was unprofessional and rude. He interrogated me, insisted on knowing my current rates, and then just said “Well I’ve never even heard of that company. They must be unsuccessful in their business.”

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                                                                        Mike Rubio

                                                                        Rating negative -5 stars
                                                                        Good for you Sandy I’m so glad you were smarter than me and ran as fast as you could from those thieves you were polite to stay on the phone even when you said you were going with another company they do not deserve that respect they are sweet until you confront them then they are rude and unprofessional.

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                                                                          oscar valladares

                                                                          Son realmente una compańia deficada a robarle a sus clientes, son abusivos y me dejan sin palabras, lo unico que se me ocurre decirles es “ladrones”.

                                                                          Translation: This really is a company dedicated to stealing your customers, they are abusive and leave me speechless, the only thing I can think to say is “thieves”.

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                                                                            Shari snow

                                                                            Don’t do business with this company .takes weeks to get your money into your account.tons of hidden fees.i have bounced several checks in my business acct.because of leaders not transferring my money .please do your homework.i would rate them a 0.

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                                                                              Miguel Rubio

                                                                              This is one of the most unethical company I have ever dealt with they lie and withhold information and do not explain the total package to the customer, for one they do the application on the phone quickly and let you e-sign, you have no time to read the contract they do not tell you the negatives of doing business with them only a sweet talk about how you can save money using them to process your credit cards they do not disclose the actual fees and NEVER mention that there is a cancellation fee, when you call them to cancel they tell you there is a $300 fee, they work like used car sales men when you call in to sign up you probably will speak to Josh Coughlin he is the guy that will lie to you first sweet talking you how it is a family run business and not disclosing the facts about the entire process when I called to confront him about the cancellation fee telling him that he never disclosed it he rudely said well you did not ask! I called FCC and filed a complaint and will file on line another with the Consumer Financial Bureau on top of that in the last two months I only had one transaction with them however they charged me $39.76 every month for two months on top of the fee for the one transaction that I actually did. I called Josh the first month when I got the bill and he said no worries he said I will let you talk to my assistant (a female don’t recall her name) to fix it instead a male got on the phone and assured me my fee going forward would be $19.95 even if I did not have a transaction for that month and if I did of course there would be a fee for each transaction which is correct, the next month as I mentioned before they whacked me for another $39.76. These guys are totally unethical and greedy and it starts with Josh Coughlin selling you on how good the company is but not disclosing the entire program. One thing for sure is they will never be able to get a penny out of me going forward.

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                                                                                J

                                                                                I wish I could use a lower rating. I regrettably didn’t check my statements as they were filed by my secretary. After review, my original terms of no monthly fees had risen to 85 per month. When I called them on it, they insultingly offered to refund me 80 of the 1,000 overcharged. I have since gone to Square and closed both of my accounts with Leaders. In my opinion, they are a great bait and switch company and don’t honor their word. So I would never recommend them to anyone else, even my competitors.

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                                                                                  Jeanene

                                                                                  (1 star is generous)I’ve been with Leaders for a regrettable 8+ years. I’ve known I need to change for a long time. Fees kept climbing over months and years and random additional fees were added. There have also been instances of fraud ON THE MERCHANT SERVICES SIDE where fees were from third party scammers (possibly affiliated with, or, at least, colluding with Leaders).Bottom line, change is overdue. I am researching other providers now and plan to complete this changeover within 30 days. Here is my question: What do you recommend I do to avoid Leaders’ BS, runaround and additional fees during or after the cancellation process? I’ve looked and can’t seem to find my contract. If it gets ugly, I do have access to an attorney who I could have write a letter. I wonder if there is an easier route. Any recommendations on the right method/key phrase/delivery method to get me out of this as quickly and easily as possible?Thanks in advance!

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                                                                                    Oscar Valladares

                                                                                    Realmente me he sentido estafado por esta compañia y no he podido tomar acción legal contra ellos por haber firmado sin darme cuenta y en ingles su contrato de 3 años. Soy latino y no se ingles, este comentario es para las personas que hablan Español ( por favor). NO TRABAJEN CON ESTA COMPAÑIA) pues pagarán mas de lo que ganaran ( SON LADRONES).[Translation: I really felt ripped off by this company and I have not been able to take legal action against them for having signed without realizing an English contract of three years. I’m Latino and do not speak English, this comment is for people who speak Spanish (please). DO NOT WORK WITH THIS COMPANY because you will pay more than you earn (THEY ARE THIEVES).]

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                                                                                      Joe Ozier

                                                                                      This letter is in regards to my merchant account with Leaders Merchant Services. I am having buyer’s remorse in a very real way, I wish to end my contract obligation with Leaders Merchant Services as of today because I believe they have breached our contract and excessively profited from my account. I was sold on their services by their salesperson because I was blatantly uninformed of the truth, the whole truth behind their fees and add on’s that were either never discussed, or were purposefully withheld and misrepresented in order to convince me to use their Merchant services over their competitors services. My account was officially opened just two days ago on Feb 3, 2015. (Please see account information) I understand that I have processed numerous transactions since December 2014, through your Merchant Account, but having discovered the high costs and fees and add on’s they have leveled on me so far, I can’t justify staying with Leaders Merchant Services for three more long years, when I have so many issues with your company right off the bat! I quickly realized, after getting my first accounting statement from Leaders Merchant Services, that I was being charged many more items than were brought to my attention by their salesperson or clarified upfront prior to participating in Leaders Merchant Services. I was pressured to sign the agreement, even with my trepidations posed to the salesperson about the validity of Electronically signing a document he was waiting for me to send back to him. When I first began talking to Jeffrey ODC-Shepp, your sales person or sales rep., I specifically prodded him about the following things;

                                                                                      #1. If there were any other fees or upcharges of any kind that would be levied against me, outside of the .99% fees from all of my direct sales, and he repeatedly said that there were no others. Their salesperson not only lied to me but also systematically neglected to mention all of the other things like;

                                                                                      #2. ACTUAL extra hidden charges that I would be facing including those coming from MasterCard and Visa that they called Regulatory Fees that amount to large chunks of my profit taken right off the top. He also didn’t mention anything about;

                                                                                      #3. All of the hidden fees associated with persons presenting Business and Corporate issued credit cards, that those would be billed at 5.9%, or 500% above what I was told was my standard .99% rate; I cannot tell the difference in those cards and discovered that 90% of all the cards accepted from individuals and families buying my books, that they fell into this category of 5.99%.

                                                                                      #4. The Leaders salesperson also forgot to mention the truth that by signing a contract with Leaders, I would be committed to paying Leaders Merchant Services just under $32.00 per month, on top of all the other unmentioned fees, just for the privilege to use their service;

                                                                                      #5. And the salesperson also forgot to inform me that I would be financially obligated to commit to Leaders Merchant Services in a long-term contract for three full years. I specifically expressed my disdain to the salesperson that I appreciated not having any long term contracts because I had a dispute with direct TV after only 4 weeks of using their service, and instead of them honoring my request to release my contract, Direct TV chose to ruin my credit for 7 years due to a 2 year contract they wanted to impose on me. After that horrific experience with Direct TV, I NEVER would have gotten into any multiple year contracts with ANY COMPANY…Period, much less a THREE YEAR contract with Leaders Merchant Services. Also;

                                                                                      #6 I was NEVER informed that I would be charged a PCI compliance Fee of $129 annually! This was a MAJOR shock to my profit margin and me. Furthermore;

                                                                                      #7 there is a discrepancy between the processing statement I was provided by Leaders for the period of 12-1-14 through 12/31-14 (See statement provided) and of the deposits and withdrawals taken from and deposited to my (way of a Dog) Business Merchant Account (see transactions page provided). I brought in $465.00 worth of transactions, but less than half of that has actually been deposited into my account.

                                                                                      I realize that I electronically SIGNED YOUR CONTRACT but I truly believe that the salesperson was TRAINED by Leaders Merchant Services to purposefully rush me to return the contract, to mislead me about the charges and to specifically withhold pertinent information about the contract that would have CETAINLY jeopardized the sale and his commission. I was outraged when I became aware of the ENTIRE TRUTH behind LEADERS MERCHANT SERVICES and their high fees and unreasonable length contracts. I told Jeffrey ODC-Shepp that I specifically chose Cricket phone services because they only go month to month with no annual contracts…period! That is the result of the damage Direct TV did to me 7 years ago, and now I can only assume that Leaders Merchant Services will surely attempt the same ploy to manipulate me into staying with them in order to protect my credit from a 7-year smear. Those 7 years are about to end and that Direct TV harm to my credit is just about to fall off. I can’t and will not allow Leaders Merchant Services to do this similar destructive action to my credit and me for another 7 years.

                                                                                      My personal opinion is that Leaders can’t build their business clientele or reap the rewards of repeat customers, or gain any future customer referrals with this kind of business strategy of outrageously high fees and unmentioned charges and three year contracts, and on and on, so instead, it appears to me that Leaders Merchant Services has chosen to build their business model on the concept of perpetrating lies and deceptions and misinformation to steal clients away from reputable merchant account providers. I have looked online and found MANY people who are writing really bad reviews of Leaders Merchant Services along with their terrifying horror stories of how they too feel the same way as I do about Leaders Merchant Services.

                                                                                      Leaders Merchant Services has shown me that they can sell an unsuspecting small business person a “great plan” that ends up being an “awful plan” and an incredibly “deceptive plan” just to entrap and snare would-be clients through their well rehearsed “Pitch” of low rates, misinformation and even Lies. Had Leaders Merchant Services chosen to uphold the concept of business integrity, by demanding their salespersons reveal all of the Actual Costs associated with their Merchant Services plans, Leaders Merchant Services would have quickly discovered the sad reality, that no sane business owner would ever want to sign up with them. (See items 1-6 above) It is obvious that Leaders Merchant Services has put business time and earnest salesperson efforts into honing their sales pitch and business model to generate sales, but through the mindset of devious manipulation and blatant untruths in order to lure potential clients like me into your overreaching contracts. I also believe that Leaders knows very well, that their income and customer base would crash and burn if and when all of Leaders ACTUAL CHARGES were presented side by side with Leaders other competitors ACTUAL CHARGES. I truly believe that Leaders Merchant Services couldn’t make it as a business if that happened! Leaders business model must incorporate lies and misinformation in order to rope in their clients. Leaders has consciously misrepresented their products and maliciously hidden the realities behind their awful gouging fees and unsustainable contract lengths.

                                                                                      The following is what I am requesting today:
                                                                                      *That Leaders Merchant Services return the $129 PCI Compliance Fee.
                                                                                      *That Leaders Merchant Services immediately revokes and/or voids my current contract, and does so without any financial penalties that include your $350.00 Early Termination Fee.
                                                                                      *That Leaders Merchant Services does no harm or reports no NEGATIVE ACTIONS to my credit score.
                                                                                      *That Leaders Merchant Services immediately deposit any remaining monies HELD from my transactions and RETURNED to my bank account and to immediately cease withdrawing any future monies from my bank account.
                                                                                      *That Leaders Merchant Services return any and all fees collected from my actual transactions, with the exception for the charged interest rates allocated for the credit cards presented.

                                                                                      I have SERIOUS buyers Remorse in choosing your company to provide me with merchant Services, and my legal right, as a citizen of California, affords me my opportunity to change my mind through buyers remorse. It has only been two official days of my association with your company. Please do what I ask and nothing else will be undertaken on my part. I understand that Wells Fargo Bank is your “Acquiring Bank” and I have sent a copy of this letter directly to their offices in both San Francisco and Los Angeles as well.

                                                                                      If this letter does not provide the remedies I seek, then I will:
                                                                                      File complaints with the BBB complaint page at: https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/
                                                                                      and I will file a complaint with the Federal Trade Commission at: https://www.ftccomplaintassistant.gov/Details#crnt
                                                                                      and I will file a complaint with the National White Collar Crime Center at: http://www.ic3.gov/complaint/default.aspx?
                                                                                      And I will file a case with the Internet Crime Complaint Center at: (Same as above) http://www.ic3.gov/complaint/default.aspx?

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                                                                                        Michelle Kane

                                                                                        What was the outcome? I have had a horrible time with leaders as well. Sounds like there needs to be a class action.

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                                                                                          Janet

                                                                                          Dear Joe- I agree completely with each and every word you have written about this despicable company. I am a very educated person who was also sold this bait and switch deal by the same salesperson. I will NOT pay the $350 termination fee and yes, they have threatened me with collections. So be it. I will write a letter to the credit reporting agencies and to the United States Department of Consumer affairs. Leaders Merchant Services is as bad as any predatory lender I’ve ever seen or read about and is obviously governed neither by laws nor a conscious. They should be forced to return the money they have over-charged us, have their accounts seized and shutter their doors. I closed my bank account today to stop them from debiting any more money! Best of luck to you.

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                                                                                            Sojeong

                                                                                            I saw your review on ‘Merchantmaverick’. Now I have same situation. I just opened account with leaders 20days ago. I just noticed they took out money from my bank account. Definitely I want to close account. But I’m wondering I have to pay cancellation fee or not. You didn’t pay it? Was it okay with collection company? Please give me some advice. I don’t know how to do.

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                                                                                              Brad

                                                                                              The salesman told me it would be $5.00 a month plus a small swipe fee per transaction. This is not the case because they were charging me $32.00 per month and a yearly fee of $161.00 on top of that so that comes up to well over $500.00 a year without any transactions. These guys are crooks so don’t give them your account info or they will just keep dipping, dipping and dipping money out. Lying Crooks!!!

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                                                                                                Bill

                                                                                                I wish that I had found this website before I signed up with them.After noticing some problems with my account, I called them and requested that the account be adjusted accordingly. They told me I could cancel at any time, and I even asked them if there were any hidden charges or cancellation fees. They told me flat out, that there were none. [Name Removed] was my rep and lied through his teeth.This company needs to be shut down. I read all of the fine print, that [the Rep] assured me wasn’t in there, and found a lot of these hidden fees. When I whited out a lot of the fraudulent details of the contract, they wouldn’t approve it. It flat out states in the fine print that the contract is to benefit Leaders, and Wells Fargo Bank, who they run their processing through. The PCI certification is BS also.Anyone who is looking for a mobile credit card acceptance company, please look elsewhere.

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                                                                                                  Chas

                                                                                                  I have been talking with a sales rep with Leaders for a two weeks.
                                                                                                  Told him many times that I wasn’t interested and he keeps calling – kind of pushy.
                                                                                                  He even lowered his rates, no monthly fees, no cancellation fees, no statement fees, no monthly minimum. Sounds too good to be true – so I am going with it is, and chances are on my first statement there would be a ton of fees that were not disclosed.
                                                                                                  With all of these comments – I will not sign up with them.

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                                                                                                    josh barnham

                                                                                                    terrible bait and switch tactics. every bad review listed here is exactly the truth about Leaders. They did the exact same thing to me. I filed a complaint with the BBB and will get my money back. Everyone else who got screwed over should do the same. I honestly can’t believe a cheating company like Leaders can stay in business. Its like its their business model to screw over as many people as possible. Why hasn’t anyone filed a lawsuit against them!? It’s only a matter of time before they get put down. Like Kevin O’leary says, “take it out behind the barn and shoot it.” that’s all I have to say about Leaders. Seriously, Dont use Leaders Merchant Services!

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                                                                                                      Matt Potts

                                                                                                      This company is full of liars and scammers. I got suckered into this by a salesperson saying that they shared a common interest with me and offered connecting me with some of his friends that could aide in me promoting my business. I soon as I signed the agreement, he went radio silence. Not only that, but I was told he would match my other rates with a low monthly fee under $20 and now after 5 months I am seeing a monthly fee of almost $43!This company is complete garbage and is absolutely filled with scammers. Avoid these people like the plague because they will try to kill you (or at least your business).

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                                                                                                        Alice Thomas

                                                                                                        My account with Leaders Merchant Services was closed on telephone late October 2014. Leaders withdrew $350 early termination fee as of 10/31/14. CLOSED, right? No, Leaders withdrew another $26.77 from my account on 11/3/14. This is wrong. Closed, means closed. According to the BBB where I filed a complaint, Leaders agreed to refund the $350, so why are they still taking money from me. This is wrong and I will fight it.

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                                                                                                          Kali

                                                                                                          Please tell me what does a charge on ones account look like when it comes from Leaders. Does it read “Leaders Merchant Services” or something else? The reason I’m asking is because I started the application process with them yesterday…it’s still in process and today I’m changing my mind about using their services. I’ve already given them my EIN #, business account and routing #’s. I want to give my bank a heads up to not process any transactions coming from their company. In your banking statement, what does a transaction say when it comes from them?

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                                                                                                            Mike

                                                                                                            RUN RUN RUN AWAY do not complete you application you will very sorry you did I only did one transaction with them for $275.00 and was charges $39.35 they are the most unethical company I have ever dealt with when they bill you on your bank statement it will say Bankcard DES:MTOT DISC then an ID number after my first transaction I called them about the charge they gave some bs about it was an error they never credited me a cent the second month I did no transactions and they billed me almost the same as the first time, I called them and said I wanted to cancel because their fees were way too high they told me there was a cancellation fee of $350 the sales person I originally spoke with is a con artist his name is Josh Coughlin he sweet talks you how great they are that is a family owned business blah blah I did the application over the phone with him when I called him about the cancellation I mentioned he had never said there would be a cancellation fee his answer was “well you never asked” when you sign up with them WATCH OUT you are signing up for a THREE YEAR deal if you cancel before that you will get hit for $350 for the first year and $250 if you cancel after 1 year the most gross thing they do they use different ways to get you money when I stopped them from taking money out of my account thru my bank by calling the bank and letting them know not to allow them to do this they hit my account for $350 under Lenders not under Bankcard so when I stopped them from taking money out of my account the bank used the Bankcard account when they hit under Lenders the bank paid it. Please don’t go to the frustration and how angry you will be if you deal deal with these thieves I hope there is a class action lawsuit against them I would be on it immediately I wish I knew how to go about it I would start it myself I hate to see them get away with what they are doing it is totally wrong. They get you in with their low transaction rates but they make it up by banging you with all kinds of fees they never disclose I hope everyone that is considering using them could check out this site so they can avoid being ripped of.

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                                                                                                              Alice Thomas

                                                                                                              When I signed up for the Square credit card reader, I did so after checking it out through other vendors. I signed up officially through David Gallant on 3/19/2014. He assured me that I could cancel my account at any time. Nothing was said about an Early Cancellation fee and definitely nothing was said about a 3 year contract. I would not have signed anything that required such a contract.Nor was I told that there would be an annual fee of $106, a monthly fee of $7.95 as well as a fee for each transaction. I knew about the transaction fee and was okay with that.Following several issues following use of the Square reader, I cancelled the account, which I had attempted to do before; however, the first time I asked to cancel, I was convinced to stay with the program. However, the issues that followed the weekend of October 25, 2014, I did cancel. Nothing was said then about an early cancellation fee. They only asked me if there was anything they could do to change my mind.A review on the internet plainly stated that Square aka Leaders did not have an Early Cancellation Fee. That was wrong. Complaints online, which I did not find in time stated that was one of their hidden fees. The paragraph below is what I copied and pasted into my complaint.”Some of the undisclosed fees and contract terms that were mentioned are the 3-year contract, with an early termination fee of $350 or $250 depending on when you cancel, the annual fee of $99, and the PCI compliance fee of $120/yr.”Any and all fees should be stated in the initial interview for application. David Gallant assured me that I could cancel at any time. Not once did any one tell me there was an Early Cancellation Fee. Therefore, this $350 they took from my bank account should be refunded.

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                                                                                                                Tom DeSimone

                                                                                                                Hi again Alice,

                                                                                                                I want to mention again that Square is in no way affiliated with Leaders Merchant Service. If a Leaders agent is selling you an account with a Square reader, there is something very wrong with this. I’m going to send you an email to see if we can get to the bottom of this.

                                                                                                                Best,
                                                                                                                Tom

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                                                                                                                  Tom Michaels

                                                                                                                  I paid over $400 on a single $1686 transaction. Most were after I closed the account by phone and email, You are correct they suck you in with low rates and then hit you in the gut. How do they have an A+ rating????

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                                                                                                                    Lacy Thompson Jr

                                                                                                                    I got steered toward leaders from TopTenReviews which given my experience and others, I can only assume is a front selling most favorable ratings to the highest bidder. I can only describe Leaders as the “Proverbial Merchant Services Provider from HELL!” How what appears to me as a Criminal Outfit can remain in business is truly beyond me! Beware of any provider that is going to charge you $350 if you can’t tolerate 3 years of their abuse. We were paying upwards of 6% in fees before we complained and got the rate reduced to around 3%. This company is going to get you coming and going, charging you the same amount to issue a credit as they did to put through the charge! Be prepared to comb over your statements for the latest Leaders scam charge. The final straw was them attempting to withhold funds of over $6,000 on a legitimate charge. They were going to hold the funds for “up to six months”. This was after over 3 years with them without a SINGLE chargeback or dispute with typical transactions in the $3,000 range. My Biggest Regret is that I didn’t bite the bullet Immediately and Terminate them taking the $350 hit. I’ve been in business for over 38 years and have NEVER seen anything REMOTELY as bad as Leaders! Avoid like the Plague they Are!

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                                                                                                                      Vincent Gambuzza

                                                                                                                      Worst company EVER. Hidden fees, 3 year contact and a stupid high monthly fee if you don’t do enough transactions. Total piece of $#^& company. Took a big fee to leave, left after one month. STAY AWAY!!!

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                                                                                                                        KATHY BRANDON

                                                                                                                        This is absolutely the worst experience I have ever had dealing with a company. They have many hidden fees and a 3 year contract that is not disclosed up front. They are charging me a $250. early closure fee that was also not disclosed. I called to close and they said I needed to send a closure form which I never received. I did get another bill for $39.95 and had not processed one card in the month of June! Do not use this company!!!!

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                                                                                                                          Arnold Berry

                                                                                                                          I have been with leaders for a year now and so far I have never had any problems with my account. I admit I had to call customer service several times to ask about the charges on my account and they have been very helpful with explaining to me the charges and fees. I don’t know if I got lucky with my the choices of customer service representatives I talked to but I sure did not have any troubles addressing my concern to them and getting it fixed. Leaders has been a reliable company for my business so far and I intend to extend my 3year contract in the future. Maybe they had a change in their system? I was getting a good service and I did not experience what the others had experienced with the company and hope it stays that way. Leaders is doing a great job helping me with my business needs.

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                                                                                                                            Kevin

                                                                                                                            Extremely dissatisfied. Classic bait-and-switch, in my opinion. Their statements are completely indecipherable, and hard not to think that is unintentional. All manner of fees are listed. And a bunch of fees that don’t kick in until after your first month or two, or first year, so you’re less likely to notice them, and it’s too late to get out of your contract. They charge a PCI compliance fee, an security fee, a regulatory fee, and an annual fee. Then when the requirement started that they report sales totals to the IRS, they began charging a hefty fee for that, even though it amounts to them pushing a button to make it happen!

                                                                                                                            Try to talk to them about their fees and they just tell you it’s all there in your contract that you signed. And it probably is, but get out your microscope and search for it!

                                                                                                                            Customer service is terrible. 9 times out of 10, when I try to reach their “24 hour” customer service, I get a message telling me their normal hours are 9-5 during the week, call back later. I guess 24 hour service means their automated message machine picks up 24 hours a day.

                                                                                                                            I do not believe their fees are lower at all, esp. once you take the extra fees into consideration. Frankly, I’d rather pay more anyway and get good service and a monthly statement I can decipher.

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                                                                                                                              John Weber

                                                                                                                              Total rip off! They promise you one thing on the phone and then rip you off with the hidden fees in fine print for the monthly charges. Then, after 1 month when I didn’t even use them yet, I talked to an agent to cancel and he promised me to wave the $350 cancelation fee if I signed the cancelation form. After I did, I was charged the $350. Leaders said that “someone above him didn’t approve the waiver”. He should have told me that someone else was going to make the decision. My bank was smart enough to do a charge back with my statement on the $350, that it was an unauthorized charge, but Leaders Merchant Services still sent the $40.90 first months charge to a collection agency. (Originally promised me only a $10/month maximum fee if I didn’t use the card.) Bait and Switch!!!!

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                                                                                                                                Dave K

                                                                                                                                Went with them because of all the low fees promised. suppose to be .98% They take that out immediately as the rest is credited to your bank account. Then you will see debits for all the other sneeky terms you probley missed in their 45 page contract. They are near 3.5% when its all done and shown in our statement. They have their way hiding what they really charge. STAY AWAY from one of the LEADERS in con artist merchant services.

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                                                                                                                                  Nick Knight

                                                                                                                                  Wish I had read these reviews instead of the glowing crapfest on other so-called merchant services review sites. Lies, omission and misinformation are just the start. Their quoted fees are for the best of all possible circumstances. Get the “wrong” card and your fee could be upwards of 6% by the time they jack up the rate and add a host of extra fees and charges. Never once was I told of a minimum monthly fee, even after telling the sales rep that I had a low volume and often had months with no cards processed. He also “neglected” to mention the THREE YEAR CONTRACT or the hefty CANCELLATION FEE to buy your way out of their extortion ring. Used their service to process TWO transactions the first month. After seeing how much they charged (over 6% on one transaction alone), and then getting socked with another $37 for NOT having any transactions the following month, I cancelled my account and had to pay yet more, a hefty $350, to buy my way out of this scam. After Leaders, Square looks real good – never had a problem with them and always know how much it’s going to cost in advance. STAY AWAY! STAY VERY, VERY FAR AWAY!

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                                                                                                                                    Jen Warner

                                                                                                                                    Lots of promises, new fees every month, just as the others have said. Thank God I don’t have a contract. They have their own “PCI compliance fee” that is a different department of the same company so they get another mark-up. How incredibly dishonest…..I will also file a better business bureau complaint against them. Wish I’d found this site before I signed up…..The salesman who promised all kinds of stuff doesn’t bother to answer my emails. The fees they promised to remove haven’t been removed…..

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                                                                                                                                      nicole

                                                                                                                                      Wow, If your trying to save money do not go with leaders!!!!!!!!!! I was charged $55.65 for my monthly fees, when they told me it was only 4.95 a month. and I have to wait till Monday to cancel my services because no one was there to assist me. They are filled up with lies, there customer service charges you a $5 fee just to call them to see why your money is backed up when they originally told me it would be there next day!!!This company is a joke, and I should have read the reviews before signing up with them!!

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                                                                                                                                        CRichardson

                                                                                                                                        Stay away from this company. Fraud in it’s finest form! They guaranteed a mthly fee of $10 with a really small percent for charges. Guaranteed NO OTHER CHARGES beyond the $10/mth fee. Well, I NEVER saw a charge of $10/mth. I cancelled within that 30 days and to date have been charged over $300 and only processed $214.00 and I had to fight to get paid the $214 from them.

                                                                                                                                        I will now file a local police report, file complaints with the Attorney General in my state and with the Attorney Generals Office in California. Advise anyone else that has had these issues to do the same!

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                                                                                                                                          SHoltman

                                                                                                                                          I have to say after dealing with these people for a year (and having to have 2 accounts to accomplish what I needed) was a year too much. DON’T USE THESE PEOPLE!! They make you sign a 3 year contract (in tiny writing) and charge you a hefty early termination fee (still $250 if you close your account after a year and up to the 3 year contract date). THEN, it’s like pulling your teeth with no novacain to try to close the doggone thing. They make you wait 30 days after you send in a request to close the account before they acctually do it. (Authorize.net on the other hand closed mine the same day with no hassels). This way they can charge you more monthly fees. Then it’s another 30 days before they actually take out the early termination fees from your account…again causing me trouble since I had to save up the money to pay then. No groceries for me until I get them paid and done if I don’t want to be overdrawn. Honestly, unless you like paying lots of fees and getting a run around, don’t use them. If I could rate them a 0 I would.

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                                                                                                                                            Advance Travel, Inc.

                                                                                                                                            Leaders Merchant Services charge rates as high as 18% (not disclosed at inception).
                                                                                                                                            And you pay $21.00 monthly fee to Authorize .net (also undisclosed initially).
                                                                                                                                            When you realize they have done you in and you cancel your account, they cahrge
                                                                                                                                            you $350 cancellation fee!
                                                                                                                                            PLEASE, PLEASE and PLEASE, don’t do business with this comapny. Very bad comapany.

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                                                                                                                                              Stephanie A

                                                                                                                                              Do not use these people. Complete scam. Go read reviews everywhere. I have been trying to cancel my account for 4 months and I am still being charged 80 somewhat dollars a month.

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                                                                                                                                                SHoltman

                                                                                                                                                I too have had a bad experience with these people. Hard to get ahold of, fees that were not really explained (who reads 7 pages of small print??!—Oh, I should have!) yearly fees I had no idea exsisted, monthly fees that were implemented after I had the accounts…yes dummy me, I have 2 accounts with them. High pci compliance fees (my previous merchant account charged $35 a year. That’s it. Anyway, don’t use these people. I will be canceling my accounts as soon as the year is up. Yes I will pay the stupid tax of $500 to get rid of these people. Cheaper in the long run sad to say. If I could rate them a 0 I would do that.

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                                                                                                                                                  Donald Castellano

                                                                                                                                                  I can assure you cancelling within the 30 day period out of 5 reps, 3 DISCONNECTED the calls, one tried acting he couldnt hear me on a landline phone and the 5 guy was awesome. They even tried to charge me an ETF within the 30 day period… DO NOT USE THEM , HORRIBLE!

                                                                                                                                                  5

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                                                                                                                                                    Kevin

                                                                                                                                                    So why did you give them 5 stars?

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                                                                                                                                                      Chris Mo

                                                                                                                                                      Wow. I’ve been with Leaders for about four weeks. What a mess. I was referred to them by a friend and after seeing there rates, I didnt even do comparison shopping. I was approved in 1 day I was processing cards in 1.5 days. The guy who set me up was super helpful and super responsive but the moment I was on my own, I was literally on my own. 30 minutes on hold, getting hung up on, NO ONE answers the phone or returns voicemails. I processed 3 transactions right away worth about $1,200, and a month later I still have not seen the money from those orders. I actually had to contact my customers and ask them to contact Leaders to verify the transactions. I never once was able to get a hold of the girl in the risk department who was doing all of this. They are literally the most horrid merchant provider I’ve ever dealt with. I should not have to contact my customers and ask them to call my processors to approve a transaction.

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                                                                                                                                                        Julie B

                                                                                                                                                        Absolutely one of my worst nightmares dealing with this company. I was able to terminate before I offically got started when equipment they promised would work with my iPad wouldn’t. They did however charge me some fees which took forever to get reversed. My account was offically closed with them at that point. Then 6 months later they charged my account for a PCI compliance fee. When I called to dispute the charge they agreed it was their error but wanted me to write and fax a letter requesting a refund that would take 10 business days to process. I refused to write the letter and after speaking with a supervisor they agreed to reverse the charges. They still wanted me to wait 10 days for a refund. I REPEAT, 10 days for a refund on money they never had the right to deduct from my checking account. I demanded an immediate refund which I was promised…it STILL took 7 days after two more phone calls. In my opinion they are crooks.

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                                                                                                                                                          marilyn fredenburg

                                                                                                                                                          Hidden fees and random fees introduced at any time during the contract Not always easy to work with I even opened a second account that had no contract length and no monthly minimum…….guess what ? Second statement was a new fee!
                                                                                                                                                          Cannot wait until July to get out of my other contract DO NOT use leaders!

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                                                                                                                                                            Marti Witmer

                                                                                                                                                            This is the WORST credit card company I’ve ever dealt with!!!! Undisclosed fees and POOR customer service!!!!

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