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Pivotal Payments

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Nuvei Review (Formerly Pivotal Payments)

    Melissa Johnson
  • 230 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.



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230 Comments

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    Guy W Evans

    Organization Name: BioActive Nutrients, Inc.

    Unbelievable! Just figured out that we’ve been paying every month for a service we no haven’t used for 3 years. Apparently, they needed a call from the owner of the company to discontinue the service. My previous business manager is certain she cancelled but the charges continued for 3 years. The bank statement shows “BANKCARD DEPOSIT CCDISCOUNT”…nothing about Pivotal Payments or Nuvei – so we assumed it was the new company we switched to. Absolutely zero communication – no letters, no emails, nothing! But $129/month charged to bank account every month, with an extra $100 or so every year. No help on phone and they act like my fault because there is nothing showing a cancellation. Crooks! We also had a problem several years back getting out of a contract with them that we didn’t know we were in. Keep looking.

    1
    • Organization Name: BioActive Nutrients, Inc.

    This comment refers to an earlier version of this review and may be outdated.

    Mark Drury

    The sales people don’t mention that there is an early termination fee in the contract. They flat refuse to waive it, even though their sales staff engage in deceptive sales practices. Their online terminal is poor and doesn’t even allow for alphanumeric invoice numbers, it is slow and unfriendly to use. Gone back to Converge.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Dana

      Organization Name: Rivard Brothers

      Finished with our 3 year contract. Fees kept sneaking up higher. PCI compliance fees (monthly and yearly) and non-transparent interchange mark-ups. We want to switch to another company but found out about the really small fine print on their “online” contract (referenced in the real contract in very small print as well). We were signed up for another year! Very very very uncool that we are stuck for 9 more months or we have to pay a $395 early cancellation fee. The “loyalty” department informed me that I could easily cancel (after paying the $395) or could conveniently just pay the monthly fees and PCI fees etc etc etc. To any small business out there…..avoid this company! If they had waived the termination fees, I would have given them 4 stars. Do not sign anything with them. Signing a contract that references additional contractual requirements online is deceptive and unethical.

      1
      • Organization Name: Rivard Brothers

      This comment refers to an earlier version of this review and may be outdated.

      Fran Horvath

      Organization Name: Prosperity Whisperer, LLC

      Like many others, I found their billing and customer service practices unethical at best, intentionally deceitful at worst.Ignoring support emails, random “handling” fees show up – before I EVER used the account. Maybe that was a fee for sending a support ticket because other than paying the monthly fee and logging into the account one or twice, an email to support questioning fee structure was the only activity I had with them.No point wasting your time or money with this “company”.

      1
      • Organization Name: Prosperity Whisperer, LLC

      This comment refers to an earlier version of this review and may be outdated.

      Dawn

      Organization Name: Esthetics by Dawn

      In my opinion if your are a small business do no choose Pivotal Payments (Nuvei). I cancelled my act 3 years ago and they just pulled fees from my bank saying my act was not closed. 3 Years no call and then took $400.

      1
      • Organization Name: Esthetics by Dawn

      This comment refers to an earlier version of this review and may be outdated.

      Rocio

      Nuclei and other Pivotal ClientsCorruption Over the past few months I have noticed an increase in the monthly fees so upon closer inspection of my monthly statement I found two additional charges, 29.95 for a business coach app and 19.99 for a PCI Toolkit question form which had not been filled out. I have no use what so ever for the business coach feature added to my account. When I called their help line I was told to look at my statements .Sure enough they enrolled me without my permission.Please read your monthly statements this company knows that we are too busy to read it them so, and is easier for them to take money from ours business legally 😭

      1

        This comment refers to an earlier version of this review and may be outdated.

        Erin Hennigar

        Organization Name: Mimosa Day Spa and wellness

        I wish I would have read all of these before switching!!! I was told my charges would be lower than chase ( who I was currently working with) so I switched! I have had over $2000.00 in chargback in the past 6 months after being sent documentation of dispute to this and I have sent in the paperwork, receipts, and all the proper proof that these were services rendered and it was not on My small business to accept responsibility for fraudulent card use ( as I am positive these companies have insurance to cover thing such as this!!!) and the money was still withdrawn from my account not 10 days as stated in the documents but within three days!! I have called numerous times only to be sent to the ” risk management department” of course not being able to speak to anyone. Don’t even get me started on the run around I have received about the holdback on my daily settlements!! This Company I am sure is breaking all kinds of laws!! beware beware beware!!! contacting anyone who knows anything is infuriating and only to be then sent to email and not get a response!!! I am furious right now!!

        1
        • Organization Name: Mimosa Day Spa and wellness

        This comment refers to an earlier version of this review and may be outdated.

        jeff wolfenden

        Organization Name: the party place

        The whole experience with this company has been terrible. to start, the salesperson falsified the numbers in order to get me to sign up. i should have double checked, i know, but i had other things i was working on at the time. instead of ‘saving’ the 500 a year, as was indicated in the report, i was actually paying more than with my previous merchant company. once i found out (2 weeks in), i was told i couldn’t cancel my service without a $300 early termination fee. i told them to hold off until i could figure everything out. they didn’t. they cancelled my account without telling me, withdrew the early termination without my consent. DON’T use this company. I’ve never left a review for anything before but felt obligated with this company. DON’T use this company.

        1
        • Organization Name: the party place

        This comment refers to an earlier version of this review and may be outdated.

        Sam Fialkow

        Organization Name: Legal Family Crisis Clinic

        We are a law firm that started with pivotal on 2011. We switched over to our bank merchant services in 2013. It came to our attention recently that from December 2013 to present Pivotal has been pulling money out of our account under the guise of merchant services. When I asked our bank about the charges they new nothing about them as they had nothing to do with there merchant services account. Upon further investigation it became clear that pivotal had been dipping into our bank account every month and has managed to suck $17,000 out of our account before we were able to stop them. We are now considering a law suit and would like to know if anyone is interested in a class action law suit against this predatory company. Please contact me at pivotallawsuit@gmail.com. At this point we are exploring the possiblity of such an action. It is inconceivable that a company that has operated in this fashion has been allowed to do so in Canada without restrictions or consequences.

        • Organization Name: Legal Family Crisis Clinic

        This comment refers to an earlier version of this review and may be outdated.

        Heidi Ferguson

        Organization Name: Elizabeth Gordon Gallery

        How can I leave a zero rating. Pivotal Payments is an awful company. Bad business practices. Will not return money that they charge you. “Fees”, a little word that they stick you with so they can take as much money as possible under the guise of watching out for your business….they Opt you in for a Business Coach app and if you don’t catch it, they charge you every month. After the disaters in California I wasn’t able to catch the “Opt out” or we will forever charge you. Which they did and still are doing even though I canceled! There are credit card processing companies that are disgusting sleeze bags, this is one of them. DO NOT DO BUSINESS WITH!

        1
        • Organization Name: Elizabeth Gordon Gallery

        This comment refers to an earlier version of this review and may be outdated.

        Gordon Tufts

        Organization Name: Backstreet Records

        Heidi and other Pivotal Clients
        Please read the bottom of your monthly statements ! I have two small independent Record Shops in Canada. Over the past few months I have noticed an increase in the monthly fees so upon closer inspection of my monthly statement I found two additional charges, 29.95 for a business coach app and 19.99 for a PCI Toolkit question form which had not been filled out. These charges are charged twice as I have two terminals.
        I have no use what so ever for the business coach feature added to my account. When I called their help line I was told to look at my February 2018 statement.Sure enough there was a “free offer” for this service, and after a few months of being free it was noted they would charge the 29.95 a month !
        In fairness to the consumer it would have been proper business practice to have me sign up for this service and then decide after the given “free” period to agree to keep or cancel the service.
        No Pivotal Payments,now Nuvei,just started charging the 29.95 as they said they would !I have now called to cancel and have been given nothing but a run around. This interac provider is sneaky,sly,and just out to rob the small business community.Please read your monthly statements with a fine eye and keep an eye open for monthly increases as Pivotal/Nuvei is not there to help small business grow.
        I’ll keep you all posted on my results on a request for a refund for the “business coach” feature I never “signed” up for. Oh, Pivotal offered and did give me a refund for two months of the 19.99 PCI charge,but I paid this for many months before catching on.

        • Organization Name: Backstreet Records

        This comment refers to an earlier version of this review and may be outdated.

        Bryan L Moss

        Organization Name: Newko Nutrition Center

        Horrible everyday customer service. Hidden extra fees. NOT FOR RETAIL STORES!!!!!!!!!!

        1
        • Organization Name: Newko Nutrition Center

        This comment refers to an earlier version of this review and may be outdated.

        Al

        Idiots! Charged my bank account without my knowledge not in there name but “Merchant Services”well who is that? I have no idea! I cancelled the charge because they didn’t even bill me No Invoice No Receipt! Would you let an unknown take money from your account! Then they cancel me because of my action. Duh! I contact them as their service isn’t working. They say they have to contact the Risk Department and will get back to me. Two weeks later no call so I call them, I have a fantastic credit rating my credit card company keeps calling they want to up my limit. Their competition signed me up in seconds! Good Ridens Pivotal Payments!

          This comment refers to an earlier version of this review and may be outdated.

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