Vantiv (Now WorldPay) Review

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Date Established
1970
Location
Cincinnati, OH

Pros

  • Scalable
  • Chip card hardware available
  • eCommerce integration
  • eCheck processing offered
  • Developer tools available
  • Virtual terminal available

Cons

  • No pricing disclosed online
  • $295 early termination fee
  • Poor customer service

Overview

Vantiv Now WorldPay is a large credit card processor located in Ohio. Well, large doesn’t quite cover it. Huge, perhaps? The company is the largest merchant acquirer in the US according to the Nilson Report. Vantiv has been in operation since 1970 when it was known as Midwest Payment Systems and then became Fifth Third. It’s been using the Vantiv brand name since 2011.

And now it’s becoming WorldPay. At some point. The two companies started the merger process in 2017, and at the start of 2018 announced that Vantiv would become WorldPay. Current branding is “Vantiv Now WorldPay,” presumably to get people used to the idea before the Vantiv name disappears. How quickly that will happen is unknown, but it will happen at some point.

For now, we’re mostly going to refer to the company as Vantiv, because that’s what the merchants are used to and that’s what it’s still operating as.

Vantiv’s service network includes hundreds of thousands of merchants, and with the WorldPay merger, it’s gained access to an entire globe of potential customers. Not only that, but many other payment processors — such as Fattmerchant (read our review) and Payline Data (read our review) — rely on Vantiv for processing.

With that many customers, one would expect to see a ton of complaints, but — surprisingly — I couldn’t find very many. The BBB profile is low on complaints, comparatively speaking, and so is the rest of the web. That seems like good news, but in this business, we have to take everything with a grain of salt.

Much like any other large processor, Vantiv’s merchant accounts do have a contract with an early termination fee ($295+), although it can be negotiated. I was troubled, however, to hear from a number of merchants complaining that they were asked to pay liquidated damages into the thousands of dollars in order to close their accounts. However, the company does not seem to consistently enforce this. I also hear complaints of shoddy customer support, though these tend to come from merchants who are having other problems with Vantiv.

So here’s my advice: If you want to sign up for Vantiv’s merchant services, make absolutely sure that this liquidated damages language is removed from your contract. You do not want to get stuck paying that. And while you’re at it, ask them to waive the early termination fee altogether. If they won’t do both of these things, then walk.

While we have doubts about the overall quality of Vantiv’s service (your comments certainly make us skeptical), the overall complaint volume is shockingly low for any company, but especially one of this size.

Moreover, I do think that Vantiv is at least making an effort to cater to small businesses and provide better resources. They aren’t perfect. You’ll get better information (and better disclosure) from our top-rated processors overall. But I do have to commend Vantiv for trying to be more open — and their efforts are greater than what I’ve seen from other large processors.

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Best Choice ForAll-In-One PaymentsNonprofits, Clover POSeCommerce, Authorize.NetLow-cost, Mobile, Poynt POSSmall-ticket, Canada, Mobile 
POS and Other Features IncludedYesYesYesYesYes
Rate Matching/ NegotiableYesYesYesYesNo
Pricing StructureSubscriptionInterchange-PlusInterchange-PlusInterchange-PlusFlat Rate
Retail Rates0.00% + $0.080.25% + $0.100.25% + $0.100.30% + $0.102.75%
Monthly Fee$99$10$10$0 (minimum fee may apply)$0

Is this the start of a new company with a new way of doing business? I’m honestly not sure. I’d certainly like to think the signs point to yes, but the evidence doesn’t quite bear out at this point. Time will tell, as we start to see more new merchants onboarded and then leaving the company.

I’m keeping Vantiv’s rating at 4 out of 5 stars. I have my concerns — quality of service, transparency, the ETF and liquidated damages — but overall, it’s possible to get a fair deal with Vantiv. I like that the company has such a huge network of POS systems that merchants can use.

I encourage you to be on your guard, read your contract, and negotiate fiercely to get a deal that meets your need. But if you have a POS that locks you into Vantiv, that’s no reason for automatic concerns. And if you’re shopping around for a new processor, Vantiv absolutely merits a spot on the list of potentials.

User reviews are a huge source of information for us. Whether you are still with Vantiv or left Vantiv for whatever reason, please leave a comment and tell us about your experiences — good or bad.

If you want the best deal on processing, with no ETF and outstanding service to boot, I’d recommend that you check out one of our top-rated providers. Otherwise, read on for our full review and find out whether Vantiv is for you!

Products & Services

Fact: The biggest advantage to choosing large processors that most of them can and do offer just about anything a merchant could want and need.

Large processors have access to resources and partnerships that smaller businesses don’t. Which means they usually have a few different options, whereas a smaller processor might offer one or two choices at best. I’m content with Vantiv’s offerings, and I am impressed that they’ve taken the effort to go in and provide details about some of the core products.

Vantiv seems to specialize in retail, though its own website says it also caters to the entertainment industry, the government, and large enterprises (each of these has its own mini-site, so it stands to reason they make up a large or at least fast-growing bit of business). But unless you have very, very highly specialized needs, Vantiv probably offers something that will work for your industry.

Here’s what you can expect as far as product offerings:

  • Merchant accounts: Vantiv, or Vantiv Now WorldPay, as it styles itself, offers merchant accounts to businesses all over the globe. My impression is that the newly formed company is keeping the WorldPay name for global recognition but scaling up and rolling out Vantiv’s product offerings, but it’s hard to say anything definitively.
  • POS systems: Vantiv offers an extensive array of integrated POS solutions (as well as nonintegrated solutions, if you prefer). You can expect Vantiv’s systems to accommodate pretty much every type of business out there. That’s one advantage to doing business with such a major company. Vantiv also offers developer tools for custom integrations.
  • Terminals: Vantiv offers a choice of EMV-compliant terminals. The site specifically lists the Verifone VX520 and Ingenico iCT220 and iCT250 terminals with optional pin pads.
  • Virtual terminal: Vantiv’s Virtual Terminal Plus is a PCI-compliant, customizable solution for merchants who need a virtual terminal to accept payments in person or over the phone.
  • Mobile payment support: Vantiv’s services include support for Apple Pay, Android Pay, and other NFC-based payments, which is pretty standard stuff by now.
  • mPOS: Vantiv offers its merchants access to SwipeSimple’s mPOS with choice of card readers. This is the same platform also offered by First Data, TSYS, and Global Payments. It’s not available to merchants directly, but user reviews in the app store are limited, and the score is just mediocre.
  • eCommerce tools: Vantiv isn’t super specific about its eCommerce tools, but it does support global commerce with local currency displays so customers can buy in their preferred currency but everything is settled in yours. You can integrate Apple and Android Pay for in-app and mobile web transactions. Vantiv also gives you access to eCheck and PayPal payment support in its e-commerce setup. It also shouldn’t come as a surprise that you can integrate Vantiv into an assortment of third-party shopping carts.
  • Developer-friendly tools: While I can’t judge the quality of Vantiv’s tools (I’m no programmer), the resources provided appear to be comprehensive and address a whole host of situations, from ecommerce to what Vantiv calls “omni-commerce” — a comprehensive platform for mobile apps, ecommerce, and EMV.
  • Analytics: Vantiv’s iQ service delivers comprehensive analytics; even better, you can also get analytics and data reports on the go. So if you’re always on the move, you can still check in.
  • Recurring payments: Vantiv’s developer tools give you a lot of flexibility over how you structure your payments, whether it’s installments or a subscription.
  • Account auto-updates: This is starting to become more common, and a software feature that helps you automatically update the information file for expired cards can be a time-saver.
  • Gift cards/stored value cards: Again, with a processor this large you should absolutely expect Vantiv to offer gift cards and other stored value programs targeting a wide variety of industries.
  • Security suite: Vantiv’s branded security suite is called OmniShield Assure. It offers P2P encryption and tokenization, as well as data breach insurance. OmniShield Assure also helps reduce the merchants’ scope for PCI compliance.

Far too often, companies that support large enterprises fail at serving smaller ones in equal capacity, but that does not seem to be the case here. Vantiv offers large enterprise-scale tools as well as ones targeted at smaller merchants. And I’m actually impressed by the quality of the information they’ve offered up about their offerings. Usually trying to find out anything specific about a large processor’s product offerings goes about as well as pulling teeth out of a feral cat’s mouth. It’s…almost like Vantiv…wants you to know what you’re getting into?

If you have a REALLY specific question, you probably want to sale to a Vantiv rep or sales agent. But basically, Vantiv does it all. It helps to have massive resources at your disposal, that’s for sure.

My impression — backed up by looking over some of the documents related to the Vantiv/WorldPay merger, including a corporate presentation — is that WorldPay is bringing its international scope and digital/eCommerce capabilities to the party, while Vantiv is contributing its card-present processing technology. So I don’t expect anything radical to happen to the feature suite on offer here. Beefed up eCommerce/digital tools for sure, but otherwise, it should mostly be business as usual.

Fees & Rates

In another break from really large processors, Vantiv Now WorldPay has started disclosing some rates on its website. I feel a bit like I’ve entered some alternate universe. Did I step through a Stargate during a solar flare or something?

Now, it’s not a LOT of pricing information. But Vantiv does want you to know its rates:

  • eCommerce: starting at 2.7% + $0.30
  • Terminal Credit Card Sales: starting at 2.25% + $0.10

Take note: These are the lowest possible rates, and there’s a disclaimer:

* Price depends on payment processing services requested and merchant’s processing volume. Additional fees may apply. Additional terms and limitations apply and this promotion my be changed or discontinued by Vantiv at any time.

Example of Vantiv’s pricing advertisement practices

That means you may not be eligible for the lowest rate (especially if you have a low monthly volume), and there are other fees that will apply.

This also tells us something else: Vantiv uses a tiered pricing plan, not interchange-plus. That means your transactions will process as qualified/mid-qualified/non-qualified and there’s no reliable way to predict how many of your transactions will process as qualified.

Tiered pricing was supposed to simplify pricing for merchants by lumping things into categories, but the pain has been the random mix of qualified vs. non-qualified transactions.

In general, your contract may include the following fees:

  • Annual Fee: $89-$169 per year
  • Monthly Statement Fee: $8-$20 per month
  • PCI Compliance Fee: $10-$20 per month
  • Chargeback Fee: $25 per incident
  • Early Termination Fee: $295-$495 + possible liquidated damages

Fees seem to vary based on which division of Vantiv you sign up with. Vantiv previously acquired several other smaller processing companies, including Element and Mercury. These companies were later rebranded as divisions of Vantiv (Mercury became Vantiv Integrated Payments, for example). They seem to offer different contract terms and fees based on the merchant complaints. I’ve also seen references to an EMV non-compliance fee and other unexplained charges on merchant statements, so this is absolutely something to be wary of.

The annual fee is always negotiable. Remember that the three-year contract and ETF (and the liquidated damages provision) are also negotiable. Make sure that your contract says these fees are waived and verify with Vantiv from the get-go.

It bears mentioning here that two of our top-rated merchant account providers, Payline Data (read our review), which offers interchange plus, and Fattmerchant (read our review), which uses a monthly subscription plan, actually process through Vantiv. Check out their reviews for an idea of rates.

Contract Length & Early Termination Fee

With Vantiv, you can expect a three-year auto-renewing contract with a $295 early termination fee (though some reports indicate an ETF of $495, especially for Vantiv Integrated Payments (formerly Mercury Payments). This is the industry standard, but I don’t usually recommend signing on with any company that requires an early termination fee unless you’ve worked with them in the past. It is possible to get a month-to-month agreement, but there are usually trade-offs. Just be sure to get a signed waiver form attached your contract before you sign the contract.

You should note that in some cases I’ve heard from merchants who had contracts with Vantiv that included liquidated damages, generally 10% to 15% of the total earnings the company would have made on the remainder of your contract. I find this type of early termination fee entirely unacceptable, and I’d encourage you to refuse this if you see it in your particular contract. It certainly seems to be inconsistently enforced.

Please also take note: A handful of the complaints have involved merchants who have signed non-cancellable leases for hardware. Specifically, these merchants have tried to return their hardware and are told they’ll still owe money on the lease. The complaints I have seen mention a two-year period, but the number of complaints is small and therefore may not tell the whole story. My guess is some sales agents are desperate to close the sale and possibly neglect to mention the lease or try to hide it in all the paperwork.

Please don’t lease your hardware (terminals or POS system) if you have ANY other option. It’s an expensive and ineffective option for many merchants. Some providers will offer rentals for a reasonable price, as well as the option to buy outright. Others will just give you a terminal when you sign up.

Sales & Advertising Transparency

Like most big processing companies, Vantiv doesn’t make any real disclosures or promises in its public marketing material. Your sales experience will depend on the particular agent you talk to, and whether that agent works as a Vantiv employee or as an independent agent. We always recommend dealing with the company directly when you can. We find there is typically more oversight and fewer hoops to jump through when you work with the companies, not ISOs. Because the sales force is managed directly, you are less likely to encounter shady reps who will promise you the world just to get you to sign your life and livelihood away.

When I looked at Vantiv’s social media and the educational resources it puts out, I was impressed. In my experience, large companies — especially those that serve enterprise clients — don’t handle either very well. Corporate clients don’t do their research via blog posts and Facebook; there are sales presentations and meetings and votes. Blog posts and social media are for reaching small businesses. Vantiv does seem to have a grip on what it’s doing. The website is shockingly informative and full of pages about all sorts of topics merchants should find information. I’m not going to call it the greatest resource out there, but the content makes me think this is a company that wants its merchants to understand what’s going on. It’s fresh, it’s appealing, it’s helpful.

Vantiv has FacebookGoogle+ and LinkedIn pages, as well as a Twitter channel. All are active regularly, and they do have a customer service rep who seems quite responsive.

However, despite all the appearances of wanting to be open and up front, I wouldn’t say everything is spot-on. Lots of merchants complain that Vantiv doesn’t send merchants copies of their contracts, or that their copies don’t match what Vantiv claims/what they’re being charged. Vantiv’s policy of using ETFs and liquidated damages is seriously out-of-touch. All of this is HUGELY problematic.

If Vantiv really wants to be a top-quality processor, it’s going to have to address these issues. And maybe it will serve as the branding transitions to the new WorldPay. Maybe all the suave marketing and baby-step disclosures are a precursor to bigger changes in this behemoth of a processing company. I’d certainly like to think so.

However, that’s not a promise, and I wouldn’t hold my breath in counting on Vantiv to be 100% upfront and fair about anything. Be thorough, be diligent, be persistent. And if you have reservations about going through Vantiv, there are plenty of other great processors out there.

Customer Service & Technical Support

Existing Vantiv/WorldPay customers get 24/7 service and support via the phone. There’s also an email contact form and a live chat option. It’s refreshing to see multiple channels to reach out. I especially like the live chat. I found the developer site fairly easy to navigate and it did have some good information, even. And Vantiv offers a video library for self-service if you have basic questions.

That sounds great, right? Except that the complaints we can find about Vantiv explicitly mention the terrible customer service. It’s not a lot of complaints to begin with (see the next section for more details), but of the complaints we do see, it comes up quite often. Most of the complaints about come from merchants who are being billed excessive amounts or are trying to cancel their accounts, so that gives me some confidence that day to day service is adequate.

Have you worked with Vantiv? What is the customer service like for you? Feel free to leave us your review, which helps us better assess what’s working and what’s not. Don’t forget to read the user review and comment policy.

Negative Reviews & Complaints

Overall, Vantiv has 260 complaints filed with the BBB in the last three years (slightly down from 283), with just 60 from the last 12 months (also down from 101 previously). Take note that the Vantiv page is already renamed to WorldPay Inc. 

You will find another 92 complaints under “Vantiv Integrated Payments” (down from 96 at our last check-in); some of those are in fact leftovers from when Mercury Payments was still operating under its own name, even if it was technically owned by Vantiv. But some are fairly new and have been responded to. Overall, it’s a small number, but some of the complaints are pretty serious.

Ripoff Report has just 12 complaints listed for Vantiv. The rest of the negative complaints are scattered across the web, or collected here on our website.

Vantiv’s approach to BBB complaints seems spotty. Sometimes the company is great and accommodating; other times it seems to be a bit less helpful or willing to work with merchants. The majority of complaints do not seem to be dealt with to the merchant’s satisfaction. You’ll also see that Vantiv’s support reps have been active on this review, reaching out to merchants who have left comments. However, that doesn’t tell us whether the reps are successful in solving the problem in most cases.

Most of the issues people have with Vantiv arise, unsurprisingly, during the cancellation process, though others are just rate-related.

  • Hidden Fees: Definitely the most common complaint about Vantiv is hidden fees. Merchants claim they’ve been charged the wrong rates or extra fees that weren’t mentioned or that the sales rep said they were willing to waive. This is extremely disheartening because it’s a major strike against choosing a processor. Also, be warned: Vantiv seems to like to bury disclosures about fee increases in its monthly statements. So be sure you read them over thoroughly each and every month so you aren’t blindsided.
  • ETFs and Liquidated Damages: This is probably the most worrisome complaint I’ve heard. The ETF is to be expected (especially when it isn’t clearly disclosed), although it’s frustrating. The liquidated damages provisions are far worse. Some merchants cited damages in the thousands of dollars, which is just unacceptable in my mind. However, the frequency with which this complaint crops up has decreased. The provision also appears to be inconsistently enforced, and I honestly hope this practice is on its way out the door. But read your contract carefully and make sure it’s waived before you sign. You can also negotiate
  • Unknown Auto-Renewal: Many merchants who have processed with Vantiv long-term are surprised to find out that they owe an early termination fee even though they have been using the company for the better part of a decade. This is a common problem and is not unique to Vantiv. Since most contracts auto-renew after the initial three-year term is up, the so-called “early” termination fee can be collected whenever you cancel, unless you do so during a very small window of time. The good news is that Vantiv seems to be willing to waive these fees for long-term merchants. But do make sure you know when your contract is up.
  • Difficulty Canceling Accounts: What’s worse than paying an early termination fee? Being billed — unknown to you — monthly for years after you thought your account was closed. I encourage you to follow up aggressively and check your bank statements to be sure that you are not being billed for the service after you cancel. Also be aware that unless you submit a cancellation request in writing, your account cannot be closed. Don’t let your rep handle closing the account. This is frustrating, and Vantiv support seems to be very hit-or-miss in regards to handling this issue fairly.
  • Poor Customer Service: This is, next to ETFs and hidden fees, the most common complaint we see about any merchant service provider. And frankly, it always disappoints us. Despite the promise of 24/7 phone support, we’ve seen numerous complaints of hours-long hold times, merchants being shuffled from one rep to another, and a general inability to solve problems when they arise. The good news is that going through the BBB seems to be moderately effective in getting the company’s attention and therefore results.

All of these (excluding the liquidated damages provision) are pretty standard complaints about any processor, but especially a large one. It’s always disappointing, but we do see them a lot. If you want to escape these troubles, you’ll need to find a smaller processor who gives you personalized service, no contracts, and interchange-plus pricing.

This is overall a low volume of complaints about any processor, but for a giant processor like Vantiv, it’s extremely low. So perspective is also important. I think overall, Vantiv probably operates well and a lot of merchants don’t have trouble. The ones that do have clearly had some serious trouble, though, so you should be wary of potentially encountering these issues yourself. That’s particularly true if you’re dealing with an independent sales rep, not a direct representative of Vantiv (or any other processing company out there).

Positive Reviews & Testimonials

You can find some video case studies on the Vantiv VIP page. However, some of the videos are also from partners and highlight the company’s offerings. Many pages on the Vantiv site also include short, written testimonials from Vantiv customers. There are more videos on Vantiv’s YouTube channel, as well. And Vantiv maintains a shiny-looking page on its site about all the awards and recognition it’s won.

Beyond that, you’re not going to find too many merchants out there singing Vantiv’s praises. It’s going to be interesting to see what happens as the Vantiv brand transitions into WorldPay. It’ll make researching for these reviews more interesting, at least.

Had a good experience with Vantiv? We’d love to hear it! Good reviews are just as important as the bad ones.

Final Verdict

Vantiv leaves me a little conflicted. It does a lot of things right, especially regarding the feature set. But it still messes up in areas where other processors have long-since solved the problems.

Overall, though, I’m still hopeful about Vantiv. There’s a lot of potential in this company. Whether it chooses to wield its newfound power to the benefit of merchants, we will just have to wait and see.

In the meantime, I don’t think Vantiv is going to radically change its feature set. (I mean, it’s kind of hard to do when your resources are so vast you’re already able to cater to just about any need.) It will be interesting to see how Vantiv’s eCommerce capabilities change as it gets access to WorldPay’s tools and strengths.

Retail businesses, in particular, are going to find Vantiv has everything they need. When you sign up with Vantiv, you will get access to a large network of POS partners, which is also a major advantage. Vantiv won’t work with every POS out there, but it does work with a lot of them.

You also get round-the-clock phone support as well as email, live chat, and self-help resources. While there are some complaints about the quality of service, they seem to arise when merchants have other, very specific issues. So I think from day to day, most merchants will get the support they need.

For now, Vantiv Now WorldPay holds steady at 4 stars. I don’t think it’s a bad company, and you should not automatically panic if you find out your new POS processes through Vantiv. You can get pretty much any sort of feature or service you need, from mobile processing to EMV and NFC support. Vantiv’s pricing is honestly the biggest hurdle, but it’s possible to negotiate so you can avoid liquidated damages and even an early termination fee.

If you’re thinking about signing on with Vantiv, reach out to us. We can work with you to make sure that you are getting a legitimate deal. Otherwise, you may want to check out one of our higher-rated providers instead for your small business needs. Keep leaving your comments and let us know how Vantiv is doing — we’ll re-evaluate Vantiv’s rating as necessary to ensure we accurately reflect the quality of the company’s offerings.

Good luck, and thanks for reading!

Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.
Melissa Johnson

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131 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    adrien nichol

    Zero customer support – most likely because they have no idea what they are doing. A very archaic system the only reason we switched from Moneris is that they didn’t integrate with Lightspeed retail. They charge extra for being able to view reports online and their payment portals are constantly broken with no repairs scheduled for the future from what I have been told.

    1
      Phil Hood

      The early termination fee that Vantiv charges is utter BS. Especially when you have been a customer forever and you find out that the termination fee was sent to you in an annual fee statement in the fine print. After closing my account with Vantiv I put a stop payment on the termination fee amount. Then I discovered that they were smart enough to put through an ACH charge under a different name in order to snatch the termination fee from our account.

        Rohit Meher

        Organization Name: Meher Corporation DBA Wonderland Toys

        I am a new customer and i have a problem with Debit processing. Called Vantiv support twice and tech support send me to account support and account support will send me to tech support. Account activation support or account manager cannot be reached and not replying to email or phone call. This is a horrible company to do business with

        1
        • Organization Name: Meher Corporation DBA Wonderland Toys
        Lisa Whytock

        Organization Name: Evander's Natural Farm Market, llc

        Is there a negative star to show exactly how bad these crooks really are? Run, don’t walk from these crooks. Lying is the name of the game with them. I signed up with mercury, then turning to vantiv, getting a 1099 for a partnered llc where I would have to get the tax brunt on money I never saw. Signed the docs and they said it would never happen again…Just got a “Tax” fee of $75 plus other fees I never had before totaling $120.16. Last month ( June) the guy was supposed to send me docs to stop the issue…he forgot to send legal docs. Also the refund for the $120.16 he assured me was going to happen, never did.
        I was not supposed to have fees, but. I do now. Tax issues were supposed to not happen, we’re an llc. I have since the runaround erased the merchant system off our online store so now we only have PayPal. If they want to make sure I have a contract, I’ll stay, but they will never see any money flowing through their fingers. I am not going to allow any more ripping off of my hard earned money.

        • Organization Name: Evander's Natural Farm Market, llc
        Benjamin

        I’m a software developer. From the technical point of view, I’d give Vantiv now Worldpay a five star, especially on their new triPOS Cloud platform.I’m currently working for AmberPOS, WooPOS, SooPOS and Shift4 payment. I worked with many payment processing companies and many payment integration solutions in last 15 years. When we give the merchants (our POS clients) five or more processors options, over 60% of merchants choose Vantiv. No wonder Vantiv is the largest U.S. debit and credit card processor now.Among with Vantiv product line like Mercury, Element Express, triPOS PC, triPOS Cloud, I’d highly recommend triPOS Cloud. TriPOS Cloud is the easiest setup, most reliable and secured solution compares to over 20 different payment processor integration solutions I have worked with. And we have almost no support call regarding tech support for triPOS Cloud.For those who have the concern about the rates and fees, you should not only listen to your sales rep but also read the contract carefully before you sign.

        5
          Michele N.

          Organization Name: Vantiv now Worldpay

          Hello Benjamin,
          Thank you for your review. We were delighted with your feedback and thank you for your partnership. We appreciate you taking the time to write this thoughtful, intelligent review and we wish you and your company the very best.
          –Michele N., Vantiv now Worldpay

          • Organization Name: Vantiv now Worldpay
          Patrick Hindman

          Organization Name: The Hair Lab Salon (no longer in business)

          First of all, let me start by saying I never leave reviews. There are so many people these days that constantly bash companies online for the most ridiculous reasons, and I think its absurd. However, I could not contain myself in this instance, especially after reading additional reviews so similar to my own experience. So, here goes.If I could give negative stars, I would. Let me first reiterate what others have posted here. This company is absolutely terrible. The customer service is down right atrocious. Not only that, this company literally steals money from people, over $2000 from my wife and I. This experience goes all the way back to 2013, when my wife attempted to close her merchant services account, and guess what happened, someone failed to do their job and the account was never closed. Guess what happened next, Vantiv continued to take monthly fees out of our bank account.. FOR 5 YEARS! Additionally, my wife was charged monthly fees and a $99 yearly fee when it clearly states in her contract “ZERO MONTHLY FEES, $55 YEARLY FEE”! Oh, and guess how long they charged my wife said monthly fees, FOR 7 YEARS! When I brought that up, and mentioned the contract that clearly states zero monthly fees; guess what they said – “all disputes must be submitted within 30 days of the charge.” “Fees are subject to change, blah blah blah, the terms and conditions.” No apologies, no “oh I am so sorry this happened, let me try to help you.” Not a single person that I spoke to said “let me help you.” I have been working on this case for over 4 months, and still no resolution. I call the manager who is supposed to be helping, and guess what, he never answers (go figure). Now, you might ask, how did you not notice the fees piling up, and that would be a great question. The answer; because the bank account attached to the merchant services was not our primary account, and it was not used AT ALL since my wife attempted to close her merchant services through this awful company. The only way we even found out that Vantiv was stealing money from us for 7 YEARS was because they completely drained the account, causing an overdraft, which went to collections, which of course negatively affected our credit. We got a call one day out of blue saying we owe $279. I thought for sure it was one of those IRS scams. Turns out we were being robbed, for 7 YEARS!!! I honestly have nothing good to say about this company or anyone that I have spoken to. Not one single thing. Let me also add, that the manager that was supposedly working on my case told me over the phone that he was starting a new case for me, after I discovered that Vantiv was stealing from us going back to 2011. He even gave me a new case #. Guess what happened when I called to check on my “new” case, “that case number doesn’t exist, are you referring to your case from March?” NO! There should be a new case from two weeks ago! “Sorry, I do not see a new case and the case number you provided does not exist.” So essentially, I am under the impression that this manager who gave me a “new case #” literally just spouted off some random numbers to get me off the phone. There was never a new case that was created. I could honestly go on and on about how negative this whole experience has been, and how no one, not one single person, has truly offered to help me. I am going to close this rant by saying this is literally the worst experience I have had with ANY company. I truly hope that people who are looking for merchant services come to this site and read these reviews, because they are honest and truthful. This company is the worst, and literally steals from people. Please, save yourself a major headache, some money, and so so much time and effort, and choose someone else! Anyone else! Anyone else would be better than Vantiv!

          1
          • Organization Name: The Hair Lab Salon (no longer in business)
          Michele N.

          Organization Name: Vantiv now Worldpay

          Dear Patrick, Wow — I’m SO SORRY to learn of your feedback. I am also very sorry you have not been able to resolve your issues either. If you will please send your name, company name, email address and phone number to socialmedia@vantiv.com, we’ll do everything possible to get your situation sorted out. Please send us the info and we’ll do our very best to help get this remedied. Thank you.
          –Michele N., Vantiv Now Worldpay

          • Organization Name: Vantiv now Worldpay
          Patrick H

          Hi Michele,

          Thank you for your response, but to be quite honest, I do not believe there is anything you can do. I have had my issue escalated numerous times, and each time it has come to nothing. Vantiv offered to pay back the standard 3 months or whatever it is, and that’s it, and that offer came BEFORE I realized the full extent of how much was stolen from my wife (over $2000) without her knowledge. At this point, I simply believe that no matter what I do or who I speak with, they will simply say the contract and fees are subject to change and we should have noticed the extra charges and submitted the complaint within the 30 days. If there is something extra that you can do to help me get the full amount re-paid, I am definitely willing to listen. But at this point, this has gone on so long and been such a major headache that I do not want to deal with this anymore. Please explain what or how you can help me when no one else has, because I am an email away from simply accepting the 3 months pay back and giving up on the rest just to put an end to this debacle.

            Patrick H

            Hi Michele,

            It has been over a month since I responded to your comment with additional questions, and of course I am here to say I am not surprised that you did not respond back. You or whoever is tasked with responding to these complaints simply provides the same basic message each time, and then moves on. Clearly, this only further demonstrates the severely poor customer service that Vantiv “provides” to it’s customers. Also, I think it is important to add here, that I am still waiting on my minuscule refund, which is less than 20 percent of what was stolen from my wife. I called the manager who had been “helping” my case last week, left a message to have him or another employee to call me back to discuss the status of my refund, and of course no one called me back. I have heard nothing. It has been over a month since I provided the necessary information to collect my refund, which of course they said would “be taken care of quickly.” This company is literally the worst. I will continue to update and write reviews here until this is all sorted out in the hope that reading my case and struggles with this awful company may help someone in the future. In the end, Vantiv will still have gotten away with stealing over $1500 from my wife.

              M Bolden

              Organization Name: RSL Clothing & Exclusives

              The customer service is unacceptable and very bad. I purchased a credit card processor and over $800 worth of equpment and also purchased a credit card processor from Vantiv which was referred from Vend and Vantiv. The equipment and credit card machine came at the same time two days before our store Grand opening but the credit processor did not work and was faulty. We were given the runaround by Vantiv and Vend for an entire day and then told that another machine would be shipped for next day delivery but it never showed up. We were forced to get a totally dilfferent system at the last minute due to this error and was not able to use Vend equipment nor the processor. After cancelling Vend POS system, I called customer service and got the worse service. I was told that someone would call me back and when they did, the rep was very rude and nasty and would not even allow me to explain anything. She immediately said it is not their faught that Vantiv sent a faulty credit card processor and we will be charged a 20% restocking fee if I could not figure out another system to use the equipment with. I explained that the store had to do an emergency system at the last minute and already paid for it. I tried to explain further and she continued to talk over me and not let me say anything. I asked for a manager and was told that she was the only person I could speak with. The customer service was reallty nice prior to me spending my money but as soon as the order goes out, everything changes. I think that is is unfair to be told after the fact that there is a restocking fee due to an error we had no controll over. Nobody seems to care after the fact. I would not recommend this company to any new business.

              • Organization Name: RSL Clothing & Exclusives
              Michele N.

              Organization Name: Vantiv now Worldpay

              Dear M. Bolden,

              I was so sorry to hear of your poor experience at the Grand Opening. I was disappointed that you felt you got the ‘runaround’ from us too. If you will please send an email to socialmedia@vantiv.com and include your name, phone number, email address and company name, we’ll do everything possible to get this sorted out. Very sorry for the equipment issues too. Hope we hear from you and thanks!
              –Michele N., Vantiv Now Worldpay

              • Organization Name: Vantiv now Worldpay
              alfrredo

              Organization Name: TAP79 GASTROPUB

              They triple suck, rates constantly go up, they charge a bunch of hidden fees. you have to wait an hour on the phoe to get nothing resolve. They will be out of business in no time . Go with Square 2.75 and supper easy integration

              1
              • Organization Name: TAP79 GASTROPUB
              Michele N.

              Organization Name: Vantiv now Worldpay

              Hi Alfredo,
              I”m so sorry you’re unhappy with us. If you will please send an email to socialmedia@vantiv.com and include your name, company name, email and phone number, we’ll do everything possible to get your problems resolved. Hope we hear from you and thanks.
              –Michele N., Vantiv Now Worldpay

              • Organization Name: Vantiv now Worldpay
              Hank West

              Organization Name: Best Bicycle Inc.

              I have been using NPC for almost 20 years. Never had issues with or too many complaints with them. But then in came Vantiv as the owner of this processing company I was told 6 years ago so that would be 2011 or 12. I noticed in April that I was being charged for two accounts with NPC or Vantiv. As I looked into this charges and past banking statements. They Vantiv had pulled a (Wells Fargo) type scam on me. In December of 2016. They unbeknownst to me canceled one account number and changed it to another number. But they also opened a second account which was not even hooked to my CC terminal. They charged me well over a $1,000 US on this bogus account over 1.5 years. (my wife has Metastatic Cancer so I was not really paying much attention to my bank statements. I was just trying to get through a rough patch in life). So when I finally noticed this error. I contacted NPC – Vantiv to try and correct the issue and get a refund. For the over charges for a BOGUS account. We it is now June 2018. And each time I call and ask what the last Case # response is. I am told this “Well it looks like the backroom as denied your claim”. I have asked several time to let me speak to someone of a higher authority and they say “The backroom never talks to anyone”… And it sounds to me like this (BACKROOM) is the Mafia. There is absolutely no accountability or resolution for anything. So I again and again try to escalate this and have gotten no where. The last time I called I asked for them to send me a copy of the contract I signed to have them open multiple accounts. Because this was the final excuse of why my claim for a refund was denied. I am still waiting that was case # 25037970 on 4-17-18. I asked why they never had asked for any of the information that I have to support my claim. I was told to Fax it in. I said you want me to Fax you 90 pages of documents. Oh well no scan them and send them in we will review them. I said I do not think so. I want to know where the legal department is located and let my Lawyer contact them. But if my story goes National and if they read the news. Wells Fargo had just been fined for the second time 2 billion dollars for the same thing. And all they had to do was write me a check for $1,000 and I would go away. And still keep my one account open and active. As of today 6-5-18. Still no action. So I am going to first contact the local CBS TV stations news investigators. Show them all of the documentation. And hope it goes National. I am also going to file a claim in small claims court for the stolen funds and now for damages. I will ask for the maximum in small claims in my state $5 or 6,000 dollars. But my hope really is that they will be discovered to have done this to about 1 million other account holders. If the merchants are paying attention and watch their bank accounts. And the government will fine their A$$ big time. Like a billion or two.. Then I want to see what the “BACKROOM” has to say.. And I bet they will have to speak to the government over this BOGUS BS of opening fake accounts and no transparency. And FYI the last 6 months my % for a CC sale (non-swiped) with all hidden fees is 15%.. SO more BS that they charge 2.7 + .30 cents..

              1
              • Organization Name: Best Bicycle Inc.
              Michele N.

              Organization Name: Vantiv now Worldpay

              Dear Hank,
              I am so sorry to read your review this a.m. I would really like to help get this straightened out. I’m going to send your feedback to the Sales teams to see if we can get you the attention you need. I’m sorry that no one has reached out before now. Please expect a call back in 5-10 working days. If, for some reason, you don’t hear from us, please let me know by emailing socialmedia@vantiv.com and include your name, company name, phone number and email address. Sorry again for any negative experiences you’ve had and hope this gets sorted out right away. Thanks again,
              –Michele N., Vantiv now Worldpay

              • Organization Name: Vantiv now Worldpay
              Cody Coleman

              Organization Name: Diy

              I process 1+ mill annually and have processed since 2015. Due to rising processor rates in January of 2017, I signed contract extension to lower my rates the rate reduction included a discount percentage reduction from .08% to .06%. Five months later they began charging a new “discount adjustment fee” which was .02% of the previous months volume, which effectively reverted my discount percentage back to the prior rate, before the signing of the contract in 2017. They lowered one fee just to reintroduce the fee under a new shiny name, a few months later. I NEVER WOULD HAVE SIGNED A CONTRACT EXTENSION TO REDUCE RATES ONLY TO SEE THEM RISE RIGHT BACK A FEW MONTHS LATER.Fast forward to a couple months and I see a notice for more additional fees that are not industry standard fees and fee I have never been charged. I call to renegotiate, they agree to get rid of the “Discount Adjustment Fee” and the new “Semi-Annual Regulatory Fee”. I sign the updated contract.THEY NOW CONTINUE TO BILL ME THESE FEES WHEN IT IS CLEARLY OUTLINED IN THE CONTRACT THAT I AM EXEMPT FROM THESE FEES.In addition to billing for fees that are expressly prohibited in my contract, I realized that they began surcharging above and beyond interchange rates even if though I have an interchange plus contract. In 2017 alone I was billed in excess of $2,000 over what interchange fees were through surcharging interchange rates.I call to renegotiate since they have not honored the contract and they say no problem we can take care of that for you we just need you to sign a new contract. They said to offer me a genuine interchange plus contract they would need to raise my pricing from .06% + .06 to .2% +.10 price to balance out the contract. This is them admitting that they are surcharging my interchange fees by an effective rate of over $2,500 a year. The first two years of processing I had a genuine interchange plus contract when they were Mercury, but now I am expected to extend my contract and increase my fees to have a contract that is representative of what the rest of the industry calls an interchange plus contract. I agreed to a new contract if they got rid of the liquidated damages clause since they have not honored the past two contract extensions. Yet, they continue sending me contract offers with only with liquidated damages and I have been told “sign it or keep your existing contract those are your choices” I would be fine keeping my existing contract if they actually honored it and treated an interchange plus contract the way the rest of the industry treats them. Which is passing along interchange fees and billingthe processor fees as processor fees, not disguising them as interchange surcharges.They have had merger after merger the past few years and they are clearly experiencing some issues, while trying to become one streamlined company. They have acquired Mercury, Element, and now Worldpay. Bottom Line:Their processing is reliable, their technology is good, but they have some serious billing and contract issues and can only resolve incorrect billing with contract extensions. The last part would not be of concern, except their liquidated damages make contract extensions a scary thing.

              2
              • Organization Name: Diy
              Cody C

              I would like to let everyone know my concerns were met and we have come to a resolution. It did however, take a decent amount of time requiring multiple parties to get involved and took a few weeks. If for some reason new issues persist I will reply back with an update. Due to their willingness to resolve the issue I would increase my rating of the company to a solid 3.5 stars.

                Michael Lipsky

                Organization Name: Sunburst Tan

                I’ve been with Vantiv World Pay now for 18 months and I am very disappointed. I switched to Vantiv World Pay because my POS system requires Vantiv World Pay if I want to use an Account Updater utility for recurring credit card payments. Unfortunately Vantiv World Pay has increased my fees so much that it outweighs any additional income I have earned from the Account Updater automatically updating credit card numbers for recurring payments. My credit card processing fees have risen from 2% to 4% of total sales in 18 months. That equals thousands of dollars in lost income.When I signed up I asked Vantiv World Pay to match the rates I was getting with my previous company, Helcim. Initially they did and I was effectively paying 2% in total processing fees. However, Vantiv World Pay is slowly increasing their Fee Amount on each transaction (margin) every month. On their statement they call it an “Adjustment” in the Interchange Fee summary.Be leary of their application. They set me up for unbundled, interchange pricing but left the % per transaction blank. I trusted them too much.Vantiv World Pay added a Monthly Statement Fee of $24.95 despite my application clearly indicating there is no Monthly Statement Fee. Vantiv World Pay also added a product called BizShield for $19.99/month to my bill without my permission. I requested refunds on both fees and I am waiting for a response.Recently I contacted a rep and expressed my concerns. They requested a rate review with their “rate review dept”. I was emailed a special amendment to my original agreement via DocuSign. The new terms were worse than my first agreement and I am insulted. My % cost/transaction is still blank. They added a Non-qualified surcharge. They removed my $0 Early Termination Fee and added a another 3-year term. I have since emailed the rep and have received no response. Until Vantiv Now World Pay proves otherwise, my advice would be to stay clear of this company unless you have a legal team that can review their tricky application and take action against their add-on fees. It shouldn’t be this exhausting. There are many other processors on Merchant Mavericks that offer honest, transparent pricing besides Vantiv World Pay.

                1
                • Organization Name: Sunburst Tan
                Michele N.

                Organization Name: Vantiv now Worldpay

                Dear Michael, I’m sorry you’ve been dissatisfied with your service. We’d love a chance to change your opinion of us. If you will please send an email to socialmedia@vantiv.com and provide your name, email and phone number, we’ll do everything possible to remedy all the issues you shared. Very sorry for the inconvenience and hope we hear from you.
                –Michele N., Vantiv Now Worldpay

                • Organization Name: Vantiv now Worldpay
                Michael Lipsky

                Organization Name: Sunburst Tan

                Michele, I emailed socialmedia@vantiv.com on March 26, 2018 (8 days ago) and still no one has replied.

                • Organization Name: Sunburst Tan
                Michele Noe

                Organization Name: Vantiv now Worldpay

                I was very surprised to see this reply. I immediately reached out to the team that monitors this mail box and they apologized for missing your email. They are escalating it immediately and I asked them to make you a top priority. I’ve very glad you sent this email and I fully expect you’ll be contacted shortly. Again, my apologies for their oversight. Thank you for your patience.
                –Michele N., Vantiv now Worldpay

                • Organization Name: Vantiv now Worldpay
                Norm

                Organization Name: Healthy Touch Massage

                i just spent 17 minutes on hold to OPT OUT of the “free trial of Vantiv BizShield,” identified on the last page of the fine print on my statement as ‘a third party data intelligence tool designed to protect your online reputation and grow your business.’

                If I didn’t see this ‘free trial’ and failed to OPT OUT, I would be automatically charged $19.99 per month.

                I find it extremely underhanded and dishonest to add something like this to a contract without ACTIVE agreement.

                Does anyone know where I can do a review online for Vantiv?

                • Organization Name: Healthy Touch Massage
                Jessica Dinsmore

                Hi Norm,

                Good catch! You can refer back to the Reviews and Complaints sections in this article and you’ll find some additional forums for leaving feedback.

                  Michele N.

                  Organization Name: Vantiv now Worldpay

                  I’m sorry you weren’t interested in BizShield after the free trial offer. If you still would like to speak to one of our employees, please send an email to socialmedia@vantiv.com and provide your name, email and phone number and we’ll do our best to change your opinion of us. My apologies for any inconvenience and hope we hear from you. Thanks.
                  –Michele N., Vantiv Now Worldpay

                  • Organization Name: Vantiv now Worldpay
                  Daniel

                  Organization Name: Adhere Creative

                  Be very cautious of this company. Extremely poor service, long wait times, sub-par technology, and excessive fees and a complicated process to cancel service with them. Note: When you try to cancel service with them they will force you to fax in a cancelation request. First off, very inconvenient in this modern digital age we are in, who still uses a fax machine. Most importantly, be sure you call and confirm, I made the mistake of thinking my account was canceled and they continued to charge me fees for months after I had faxed in my paperwork.

                  1
                  • Organization Name: Adhere Creative

                  This comment refers to an earlier version of this review and may be outdated.

                  Michele N.

                  Organization Name: Vantiv now Worldpay

                  Hi Daniel,

                  I’m very sorry to hear you are unhappy with Vantiv now Worldpay. We would love a chance to change your mind. If you will please send an email to socialmedia@vantiv.com with your name, phone number, and email address, we’ll do everything possible to change your opinion of us. My apologies for any inconvenience and we appreciate you letting us know of your experience. Hope to hear from you and thank you.
                  –Michele N.

                  • Organization Name: Vantiv now Worldpay

                  This comment refers to an earlier version of this review and may be outdated.

                  Frank Prieto

                  HORRIBLE CUSTOMER SERVICE:I’ve been with Moneris (now Vantiv) for 10 years and never had to pay an annual membership fee until Vantiv came along. It’s very upsetting because it’s a blatant attempt to take $199 out of my pocket just because.I didn’t see the $199 charge in my September statement because the truth is that I don’t look at the statements. Yeah, I now see that I should, but for 10 years I trusted my merchant account provider and never had to deal with a situation like this. — I have called Vantiv twice (first call on November 3rd,) and twice I’ve been told that someone from the Retention Dept would call me back, but it’s been 4 weeks now and I still haven’t had the courtesy of a call back. It’s a shame Vantiv is being penny wise and pound foolish with someone who’s been a loyal customer of Moneris for the last 10 years. I’m done with them!

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Michele N.

                    I’m very sorry to hear that no one rang you back. That is unacceptable and we would love a chance to make things right. I’m sorry that you were unaware of the $199 fee too. Please send an email to socialmedia@vantiv.com and we’ll do our best to change your opinion of us. Thank you and my apologies for the poor experience.

                    Michele N.

                      This comment refers to an earlier version of this review and may be outdated.

                      Frank Prieto

                      Michele N., you must be joking because before I posted my review here, not only did I call Vantiv twice (first time on Nov. 3rd), but I also emailed YOU at socialmedia@vantiv.com on Nov. 28th. I got your email address from your boilerplate comments here, and to this day you still haven’t replied. At this point I don’t expect a call or an email from anyone at Vantiv, nor do I care because I’ve already moved on. The only reason I’ve taken the time to post a review is to hopefully save another small business the grief that comes with Vantiv.

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Michele N.

                        Dear Frank–we have not received your message dated 11/28. Could you please resend? We need your contact information ASAP so we can try to help correct all the problems you cited previously. Please accept our apologies and send your contact info to socialmedia@vantiv.com. Thank you.

                        –Michele N.

                          This comment refers to an earlier version of this review and may be outdated.

                          Jenny Samfat

                          To put it bluntly, Vantiv/Mercury are hopeless! After several years of very poor service and increasing fees and charges (essentially pass through charges), I called Mercury to cancel both our e-commerce and moto accounts. I made doubly sure that both accounts were being closed on September 5.
                          Vantiv incorrectly debited our account for $112.85 in October and November.
                          On November 6, I tried calling Vantiv. I spent over 1 hour seeking service to no avail. Nobody was able to help and I was passed around and placed on hold in-between and finally I hung up in disgust.
                          When I called to cancel BOTH accounts, I made doubly sure that BOTH accounts were being cancelled. Dealings previously made it obvious that Vantiv does not link customer accounts.
                          As a result of their lousy systems, poor training and ineffective processes, they failed to close the second account and incorrectly continued debiting our account.
                          Not long afterwards, I received an email . The email stated:”I have looked into both of your accounts. I do see where you gave 30 day notice with xxx on the Ecommerce account. However I do not see where you had request the MOTO account to be closed. If you have a reference number in regards to closing the MOTO account I will be happy to look into a reimbursement. I did close this account and waived the cancelation fee that would have applied to this account. Thank you for the follow up.”
                          I replied to the email with an explanation and have not had the courtesy of a reply.
                          What I find deplorable is that when I called on November 6 to request a refund, nobody was able to assist, yet someone in back-office quickly closed the account, failed to take responsibility for their mistake and tried to bully me. The assumption is that they were doing me a favor by waiving a cancellation fee. However, had they done their job correctly in the first place, BOTH accounts would have been closed on the same date, our account would not have been debited for unauthorized debits and I would not have had to waste 3 hours chasing non-existent customer service.
                          To top off this saga, 1 hour ago, I received an email from Vantiv advising that they will be charging additional fees by November 20th if our account is not PCI compliant. How is it that they don’t know we no longer do business with them?

                            This comment refers to an earlier version of this review and may be outdated.

                            Michele N.

                            I’m very sorry you’ve had such a lousy experience with us. I hope you’ll give us a chance to make things right. Your experience is not typical and I hope you will email us at socialmedia@vantiv.com so we can try to clear up any outstanding problems and make sure you are taken care of properly. My apoologies and thank you.

                            Michele N.

                              This comment refers to an earlier version of this review and may be outdated.

                              Eva

                              I was just recently transferred to Vantiv through a satisfactory account I have had for years with Moneris. In my first, September, statement I noticed that Vantiv had charged me a $199 “Annual Membership Fee”. A what!? I called them and they were evasive about it. I have immediately asked to close out my account, and will try to get my $199 back.

                              1

                                This comment refers to an earlier version of this review and may be outdated.

                                Michele

                                I’m sorry to hear that you did not receive adequate explanation for a sizable, new (unexpected) expense. That is unacceptable and we’d love a chance to remedy this shortcoming. If you’ll please send me an email at socialmedia@vantiv.com, I’ll help get you sorted out and hopefully earn a chance to keep you as our customer. My apologies and thank you. — Michele

                                  This comment refers to an earlier version of this review and may be outdated.

                                  James Quarello

                                  Same experience. I did get a refund. I found another service which is so much better than Moneris. Good riddance!

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Michele

                                    Sorry to hear you have had a similar experience. We’d still enjoy a chance to help correct any problems. Just send an email to socialmedia@vantiv.com

                                      This comment refers to an earlier version of this review and may be outdated.

                                      JC

                                      I am surprised that Merchant Maverick rated Vantiv 4 Stars when the complain on just this page are huge red flag. I wonder if MM has a conflict of interest here?????

                                      I was looking for a CC processing company. I would have signed up with Vantiv first reading the blog (or should I call it an ad?) then after reading the review/comments I think not.

                                      jc

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Amad Ebrahimi

                                        No ads here JC. No conflict of interest. We don’t have a partnership with Vantiv. Feel free to reach out to Vantiv to confirm. Customers are more likely to complain than to praise. Negativity bias generally skews online reviews towards the negative, but we look at all angles.

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Charity Cameron

                                          AVOID THIS CARD PROCESSOR AT ALL COST!I just opened a small business (food truck) and decided to get a card reader to add the potential of accepting cards with necessary and they were recommended by my point of sale. WORST MISTAKE EVER! They lied to me about the fees that were associated with the contract and now that I want to cancel they are still trying to charge me fees and wont allow me to return the equipment. I have been trying to two weeks to get in contact with a supervisor and have yet to receive a return phone call. The New Account Specialist are liars and will omit terms that may sway you to use another card processing service. Go with square they are 1,000,000 more reliable and don’t have any small print. STAY AWAY FROM VANTIV!!!

                                          1

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Preeti Kapasi

                                            Charity – Congrats on starting your new business! I’m sorry to hear you’ve had such a frustrating experience. We’d like to work with you to resolve your issues. Please email us at socialmedia@vantiv.com. – Preeti

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Terry and Lynne Russell

                                              Terrible. Rates are very high. Customer service if you can get the terminal hold is poor at best. Unable to close the account even though the business is shutting down. Fees are excessive. The offered to lower the charges but this then extended the contract for another 3 years. AVOID THIS COMPANY AT ALL COSTS!

                                              1

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Preeti Kapasi

                                                Terry and Lynne – We’re sorry to hear that you did not have a positive experience with our customer service team. We’re happy to work with you to review your rates. Please email us your contact info at socialmedia@vantiv.com. – Preeti

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Alfonso A Larriva

                                                  If you sign up with a big evil company like this, just expect that the lies are going to keep coming in until the day you die. Every 90 days a new charge and a new lie.Make your life easier and sign up with http://www.cardfellow.com. They shop the rate, probably give you a lower up front rate, let you cancel at any time, don’t lie to you, and don’t change the deal or add BS onto it at a later date.Otherwise, every day a new lie — they aren’t the largest because people trust them, they are the largest because they know how to make your account a profitable one – for them.First Data isn’t really any better, though it depends — if you run First Data through Cardfellow, Cardfellow keeps them honest. And that honesty is worth more to me than anything — my blood pressure goes up just listening to the tales that Vantif spins.

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                                                    Preeti Kapasi

                                                    Alfonso – I apologize for any frustration you’ve experienced with us. We truly value our customers and would like to work with you to resolve any issues you may have. Please email us more information at socialmedia@vantiv.com. – Preeti

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                                                      m w

                                                      Horrible company. Customer service is terrible. The employees don’t have a clue how to help you and barely speak broken English. Also they have charged my customers 200 plus dollars and will not deposit it to my account. They are a bunch of crooks and fruads. My recommendation. Do Not Use Vantiv por any company associated with them.

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                                                        Lydia

                                                        I’m sorry to hear about the frustrating experience you had trying to resolve your issue. We’d like to look into the issue you mention in your review, please email us more details at socialmedia@vantiv.com. – Lydia

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                                                          Susan

                                                          question – when looking at your top processors, the quote I received from Vantiv seems so much less. I know there are other factors to concern but cost is a big concern. I.e. Helium is $0.18%+$0.07 and vantiv is $0.05% + $0.05. Am I missing something?

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                                                            Jessica Dinsmore

                                                            Susan, it’s very possible that Vantiv’s rates are in-fact lower than Helcim’s, in which case, I don’t see a reason why you shouldn’t choose Vantiv. With that said, you have to factor in an additional costs in order to find out which service will actually be cheaper. Here’s a great article that will help you do just that.

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                                                              Alfonso A Larriva

                                                              Vantif is going to make it up later in spades. They will just keep loading on new fees until you complain or give in.

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                                                                Tom

                                                                Read their terms and conditions. That low rate is only good for a few months, and then they’ll jack it up.

                                                                Terms and Conditions Page 5, section 12E, under miscellaneous:
                                                                We may amend this Agreement or change fees, charges, and/or rates at any time. You do not have the same right. We will provide notice of changes in accordance with the Notice Section of this Agreement. If you continue to process transactions after, or fail to notify us that you contest a change within seven days of actual or construction notice, you will be deemed to have accepted that change.

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                                                                  Cindy

                                                                  This is a company who has terrible customer service and seemingly deceptive communication and practices so WARNING, do not sign up with them! We have had Vantiv for close to one year and I will be buying out the rest of my contact just to get them the heck away from me! This is how it all started: Four days ago they duplicated my customers transactions so my customers were charged double for their swipes. At the close of the day my daughter, who is the general manager, quickly noted that a receipt printed out when she closed the days business and it warned her that the transaction was incomplete. Immediately she called Vantiv. She was told they had a one minute outage and at the exact time that she was trying to close out then they had a system failure on their end. After she called them and was instructed to do so, she tried it again and the POS system accepted her days transaction. She thought everything was ok until we received a call from a customer the next day. He was upset because he was charged double! She called Vantiv again and she was told that despite the duplicate charge, it was showing in their system that the duplicate had been removed . He went on to tell her that in a day or two the duplicate charge should be removed from our customer’s personal account. So, we thought all was well until we received another call from a customer today stating that he had also been charged double on the same day. In summary, I called Vantiv today with the commitment that they would straighten out this mess and they would call me back in an hour. No one called back so several hours later I called them again. To my horror, the first person seemed like he just wanted to argue with me, he obviously couldn’t do math either, nor could I tell in his voice that he cared. He connected me to a second person and he told me the reason why we were charged double is because we submitted the daily transaction to them twice in one day. HUGH? How could that be? The first transaction didn’t go through because of their supposed outage so now Vantiv is saying it is our fault! And, one of the other concerns we have is today they debited over $300.00 from my business account and they didn’t notify me. When I spoke with them I asked about that dollar amount. They told me it was due to the duplicated transactions. I asked them to do the math — adding the two transactions that were charged double multipled by two only amounted to approximately $180.00 so it didn’t add up. After almost putting them on the whiteness stand, I then found out that they duplicated EVERY CUSTOMER’S bill that evening! Not just the two that they told me about. After pushing harder to get the real truth out of them,m I found out they charged 27 customers double! The am sure the story will get worse; I am sure they will “reach in” to my bank account and keep deducting the duplicate charges when ever they feel the need which is beyond my wildest belief that they can legally do this when I never gave them permission. The most stressful part regarding their lack of good business is I have irate customers (and rightfully so) who have been charged double at my restaurant and they are ferious with me! I am taking the blow on this mess while Vantiv is apparantly taking a relaxing nap on their sofa! I worked so hard this year building my business and now they’re ruining it for me! I am from a small town so I am sure that by the end of the week the entire town will be saying that my restaurant charges their customers double and my business will decline. One of the most frustrating parts is they never contacted me one single time to let me know there was a problem to begin with, yet, as mentioned, they feel it is perfectly fair business practice to just take money out of my account for THEIR error and not notify me. Lastly, I can not spend a minute more of my time on this ignorant company so I have already texted my attorney’s paralegal and she will be setting up an appointment for me this week with my attorney. In the morning I will be contacting my state Senator and I will enlighten him on this issue because I will not take this sitting down for one single second. Please do not do business with this company. They charge a fortune and they have the capability of harming your business just like they’ve done to mine but time will tell who exactly will end up paying the price for this mess. If I have to get a jury trial I most certainly will. Oh, and by the way, I suggested that they send a letter to my customers apologize for their mistake. They said that it was not their mistake plus they don’t have my customer’s addresses. Folks, it’s a set up; do not fall victim to this company. They take your money yet they have almost zero RESPONSIBLITY! it is all very handy for them but NOT for the customer. Run as fast as you can and don’t go near them!

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                                                                    Lydia

                                                                    Cindy – We apologize for all of the frustration. If your issues have not been resolved, we’d like to look further into them. Please email us at socialmedia@vantiv.com. – Lydia

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                                                                      Cole Guthrie

                                                                      They are attempting to charge me $7,300 to cancel the account. This company is straight up shady. DO NOT do business with them or anyone they employ. You do not want to have to deal with their deceptive practices, liquidated damages and auto renewal.

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                                                                        Terrence Youk

                                                                        We signed up to Vantiv through a deal with Vista for a POS system for our movie theater. It worked fine and we never had an issue. However, after I sold the theater and cancelled the account, they have continued to charge me with ACH withdrawals. I’ve called their billing dept. (based somewhere in Asia) and they assured me they would discontinue and refund the overage. They barely spoke english and it wasn’t clear if I had actually conveyed my concern. This was just confirmed as they just debited the amount they said they would refund. As I am out of the country, there is no way to call them – their 877 number just hangs up. There is also no direct email or contact number beyond the 877#. My takeaway… Vantiv is fine unless you have a problem and then there is absolutely no way to contact them to get a resolution. All I can say is GOOD LUCK!

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                                                                          Malane

                                                                          Mercury was the original processor I used. I never had much contact until one of their swipers broke off inside of my IPAD. I took it into the apple store and was unable to fix it. I had to talk to multiple people at Mercury just to get a new swiper free of charge. I was down $400. About a month later I received a letter saying a customer disputed a cc charge. We had a signed copy of the receipt on file but due to the fact that we didn’t use a chip reader they were unable to cover our damages. We were charged the cost of the bill, a charge back fee, and some other fee as well. The incident set us back over $100.

                                                                          These are the reasons I called Mercury (now Vantiv) in January. I wanted to change to a chip reader. I was misinformed that the swipers were the only option. I was given a better rate and signed a document agreeing to that but let the rep know I would still be looking for anew company. A month later I switched over and paid 30 days worth of fees with Vantiv during a month where I did not use there services. I then called and let them know, again, that I would be switching companies.

                                                                          A week ago I was charged a cancellation fee of $600. This fee is for not giving written notice. After multiple conversations informing them I was looking for and, eventually, had found another company not one rep advised me to write in. Notice was given, I was ill informed that verbal notice would be sufficient. $600 nearly overdrafted my account. This is a manipulative way for a cc processing company to take money from small businesses. Over the past year I paid Vantiv/Mercury thousands in cc processing and hundreds in damages caused by there equipment.

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                                                                            Preeti

                                                                            Hi Malane – We are sorry you had such an frustrating experience with us. Please do let us know if there is anything we could do to help. You can email us at socailmedia@vantiv.com . – Preeti

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                                                                              Preeti

                                                                              Hi Malane – We are sorry you had such an frustrating experience with us . Please do let us know if there is anything we could do to help you. You can email us at socailmedia@vantiv.com . – Preeti

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                                                                                Sarah Carmichael

                                                                                Unfortunately, when cancelling my service (Vantiv did not support my newest database software), I was told to continue my service and call them on a certain date to not receive a cancellation fee. I continued to pay for the service until this date eventhough I was not using the service, and when I called to cancel they neglected to tell me I was going to be charged a cancellation fee for not giving 60 days written notice. This misinformation is unacceptable and costly. I will not be using this service again and would not recommend. I feel their business is unethical.

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                                                                                  Lydia

                                                                                  Hi Sarah – We would like to apologize for any inconvenience this may have caused. Since you have reached out to us on Twitter, we have escalated your request. – Lydia

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                                                                                    Cindy

                                                                                    Oh my gosh! Did they resolve your issue? This company charged my customers double and now they’re blaming it on us — you can read the details if you’d like. I just sent a lengthy posting on this site a few minutes ago but I believe it may take a day or two to post? It is a SHADY company who is for the time being ruining my business! I pray no one else signs up with them after they read our postings!

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                                                                                      Jessica Perilloux

                                                                                      Vantiv has never given me an issue in the many years I’ve used them as a processor…until now. I completed a PASS transfer form to have my accounts moved from one that had backup withholding (28% of every card transaction) to a new account with the correct details. I got an email that it was all completed. Instead, it took over two weeks and a couple of frantic phone calls to get them to complete the transfer, all while another $4000 was withheld. I’m a small business owner, so this hit me HARD. It is now nearly a month later and I’m getting the runaround trying to find out the status of the refund that was promised to me because of their mistake.

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                                                                                        Preeti

                                                                                        Hi Jessica – Thank you for being such a long time customer. We’re disappointed to hear about this issue and want to apologize for the frustration. We’d like to work with you to resolve this issue. Please, can you share more details of your account on socialmedia@vantiv.com and we will escalate this. – Preeti

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                                                                                          Cindy

                                                                                          This company is in the process of ruining my small business. They charged all of my customers DOUBLE last Friday and now they’re blaming it on me. We were told on the first call that they had a power outage which created duplication. Tonight they are denying it and are saying it is our fault???? They are literally deducting money out of my business account and it is a huge mess. My customers are ferious at ME and now I am losing business because of their mistake. They seem to have zero accountability and they just want to be paid and ignore any issues.

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                                                                                            Mary Clark

                                                                                            Our facility was destroyed by fire in November 2015. We did not contact Vantiv immediately as we wanted to make sure we retrieved any necessary credit card data and hoped to resume a portion of our business. May I mention here that retrieving credit card information is a nightmare. I had to go through at least three screens to see one transaction, then start all over again to see the next one.They continued to bill us various charges even though we had absolutely no credit card activity. When it was time for PCI I tried to contact them to cancel. I could not get through their automated phone system even though I had the bill with all the necessary information on it. A PCI rep volunteered to forward the request if I emailed him the information which I did. That went nowhere. I faxed Vantiv paperwork then sent them a certified letter. They have not responded to anything. Our bank who set us up with them, but no longer uses them, intervened and called on our behalf. They told them our account was cancelled but we were billed the fee for last month plus $375. This is at on top of paying at least $32 per month plus various other charges for over a year with no use of their services.

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                                                                                              Preeti

                                                                                              Hi Mary – I’m sorry to hear about the fire that destroyed your facility and want to apologize for the frustrating experience trying to cancel your account. We’re happy to work with you to make sure you will no longer be charged and that your account is closed. Can you please send the name of your business and contact info to socialmedia@vantiv.com – Preeti

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                                                                                                Cindy

                                                                                                I am a business owner too and I also question their practices. Did you get it resolved? They charged my customers double and now they’re blaming us despite the fact that they first told us a power outage on their end created this mess. And, they are reaching into my bank account and taking my money with out telling me!

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                                                                                                  Sonya

                                                                                                  If I can give a lower rating I would. I would not recommend this company to anyone. As of today, they still haven’t got my federal tax I.D. right. After sending them the form several times and because of their mess up they were taken 30% out of my income and giving it to IRS. After many calls and no results, I had to go through the bank to take action. Now they had implemented a new program and are charging me a extra $20.00 a month. I never receive any notice. The customer service is bad. Only thing I ever receive from them is a monthly statement. Horrible company. A lot of hidden fees.

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                                                                                                    Lydia

                                                                                                    Sonya – I apologize for the frustrating experience you’ve had. We’d like to work with you to make sure we have the correct tax information as well as perform a rate review. Please email us your contact info to socialmedia@vantiv.com.

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                                                                                                      Greta

                                                                                                      Vantiv is the worse possible merchant you could do business with. If you are a business owner, please do not chose them. They ripped my business off by reversing numerous transactions and charging finalized chargebacks that were legitimate payments. Any necessary authority should be notified of their fraudulent practices, I encourage everyone who has been a victim to open a federal complain and look for your rights.

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                                                                                                        Preeti

                                                                                                        Greta – We’d like to look into the chargebacks you mentioned in your post. Can you please send the name of your business and your contact info to socialmedia@vantiv.com – Preeti

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                                                                                                          CAROLYN YOUNG

                                                                                                          I am writing in to warn those rely on these reviews on helping them to make a decision about a processing company. When I signed up with vend POS, I asked what companies integrated with their program so that I could have seamless processes with little headaches. Well, the headaches never end! I read not to go with them and I wish I would have taken that advice!First and most importantly is that the Sales Rep from Vantiv who sold me their processing told me 2 important things. She told me their processing was month to month with no long contracts, and that since I was seasonal, I could go dormant during my closed season, and reactivate when I opened back up. I have emails quoting her as well as documents she forwarded me that state the same great benefits. Well, she apparently sent me a contract that had a term of 1 year stated on it, that I missed completely as I verified with her the month to month that I needed. The company will not stand behind the emails that their Rep sent me, and of course she no longer works there. Now they want to hit me for $700 loss of damages fee for lack of activity on my processor!I would love to tell you about the hours I spent reconciling transactions between vend and vantiv as they would freeze up and sometime the customer was charged and sometimes they weren’t. If your sales person isn’t sure the customer was charged either they swipe it again or they assume they were charged and you lose money if you are constantly on top of your sales staff or customers and constantly on the phone with vantiv to verify payment. Its a lie that they are compatible. 80% of the time they are, but a ton of time is lost in the 20% of the time the two programs freeze up and you have to spend valuable office time tracking down because of their incompatibility. If you miss a charge back they hit you with a huge fee!When I opened my second store I did not go with Vantiv. We manually input charges into a terminal. It may seem a little slower on the front end for the staff, but it’s a much better way to do business. There are less errors, less stress, and less customer frustration. We are the ones who have to apologize to our customers for a system. No thank you.I agree with those who say….stay away from Vantiv!! They don’t stand behind what they say they can do and they use bait and switch tactics.

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                                                                                                            Lydia

                                                                                                            Carolyn – I’m sorry that you had such a frustrating experience with us. We are integrated to Vend and work closely to resolve any technical issues our customers have. Thank you for taking the time to provide feedback. We will pass it along to the proper teams. – Lydia

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                                                                                                              Bronwen

                                                                                                              We switched to them because their rates seemed extremely competitive and we thought we could save a significant amount in processing fees. While they were a BIT less expensive, it cost us $1500 to switch to them, because they required some special software that had to be installed by our POS support company. We were promised they would reimburse us for half our our cost to switch by crediting our monthly invoices until the $750 had been reimbursed to us. Cut to a year later–not one credit to any invoices, repeated phone calls (including repeatedly being disconnected) and e-mails to their customer service. They have told me that my sales rep needs to follow up on this for me, but my sales rep quit Vantiv last month, telling me he couldn’t take working for them anymore. Horrible, horrible. Stay far away.

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                                                                                                                Lydia

                                                                                                                Bronwen – I’m sorry that you’ve had such a difficult experience since you’ve started processing with us. Our customers are important to us and we’d like to try and remedy this issue. Please email us at socialmedia@vantiv.com so we can investigate this for you. – Lydia

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                                                                                                                  Dawn

                                                                                                                  We have been trying for months to get in touch with someone from this organization to get our credit card processing stopped and $$$ returned to us that keeps getting withdrawn from our account a couple of times each month. We can’t get anyone to respond to our calls, no return calls on messages left, fees continue to removed from our bank account despite many attempts to get it stopped (and we’ve talked with our bank). Horrible company to deal with…work with someone local to get your credit card processing handled!

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                                                                                                                    SF

                                                                                                                    Dawn, the first thing you should have done is create a new bank account and do away with the one connected to Vantiv. That’s just one way they get you. Another way they get you is not returning your calls and/or messages. My company we round and round with them a few years ago just like you and all the rest. I seriously can’t believe they are still in business. Best of luck!!!

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                                                                                                                      Lydia

                                                                                                                      SF – We’re sorry to hear that you had such a disappointing experience with us and thank you for taking the time to provide this feedback. We will pass it along to the relevant teams. – Lydia

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                                                                                                                        Lydia

                                                                                                                        Dawn – I’m sorry to hear about the frustrating experience you had trying to cancel your account. We would love to help you resolve this issue. Please email us at socialmedia@vantiv.com.

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                                                                                                                          Brad Johnson

                                                                                                                          I am Brad Johnson owner of Johonson Tree service. We have been using this company for 15 years. The first thing they did was charge us over 1000.00 for a machine lease. The bank informed us later that we could have purchased it for 200.00 from them. Then they charged us a fee for paying early. Several years later we tried to switch companys and Fith Third Bank told us they would close are accounts if we did. We started out paying 5.00 per month, now its 50.00. We called to close the account today. They informed me that after 15 years we are being charged 295.00 for closing account early. They also said because we did’nt cancel before the 25th of the month the account won’t be closed till the end of the next month and monthly fees apply. They also charge a anual fee, They also charge for yearly compliance. Their rates are high and they charge extra for non qualifying cards. Our new company has a much lower flat rate for all cards we except. They charge 25.00 per month that covers all extra fees, The machine is free. and theres no contract. With out a doubt this is one of the worst companys we have ever delt with. Good riddance.REPLY

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                                                                                                                            Lydia

                                                                                                                            Brad – I’m sorry to hear that you were unsatisfied with your experience with us. We appreciate the feedback and will share it with the team. If there is anything we can help with in the future, please email us at socialmedia@vantiv.com. – Lydia

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                                                                                                                              Diana Sherry

                                                                                                                              Why are you rating this company 4.5 stars when all the user reviews are so negative?

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                                                                                                                                Chloe Bahal

                                                                                                                                Hi Diana,

                                                                                                                                We consider many factors when writing our reviews, customer feedback is only a small portion of the overall rating. You can find more information in our “About” section.

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                                                                                                                                  Stephen French

                                                                                                                                  If there was a negative 5 button It would still be too good of a rating for these snakes. Vantiv wasted a good year of our time just trying to take care of basic issues. Once you enter their world, you are at their mercy. If you try to leave you will be fined. If you do not close your bank account, they will tap into it without your knowledge. If you try to call customer service, well, Hahahahaha!!! The absolute worse company in America today, hands down. If you don’t believe me just give them a try and see for yourself.

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                                                                                                                                    Lydia

                                                                                                                                    Stephen – I apologize for the negative experience you had as a customer. We value our customers as well as their feedback. If there is anything we can help with in the future, please email us at socialmedia@vantiv.com. – Lydia

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                                                                                                                                      Lionel

                                                                                                                                      We own and rent a handful of vacation properties. VRP, a unit of HomeAway, provides our credit card processing for guest payments, and they in turn contract to Vantiv for the back office part (getting the payment into our bank account).In January/February several guest payments were short in our bank account by 28%. It took a while to figure out that Vantiv had withheld taxes on the payments to the tune of several thousand dollars. They did this without conducting the due diligence that the IRS requires by law before withholding.After 8 months, in August, we finally got paid what Vantiv owed us.Morale of the story – just make sure all your company info is up to date ( address etc) before or while dealing with Vantiv – they shoot first and ask questions afterwards ( without remembering to ask the questions). And don’t expect explanations, apologies, phone calls or anything like that – they are way too big to give a hoot.

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                                                                                                                                        Lydia

                                                                                                                                        Lionel – I’m sorry to hear about the frustrating experience getting funded. We value all of our customers and want to work with you to ensure a good partnership. Please email us at socialmedia@vantiv.com if there is anything we can do to improve your experience. – Lydia

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                                                                                                                                          Mike

                                                                                                                                          Deceptive rate tactics. Contract says, “(interchange * 0%) + 10 cents/swipe” as a rate…but buried deep in an additional terms and conditions booklet, in the middle of a long paragraph, they state that they can change the interchange rate to whatever amount they desire + you only have 7 days to notify them that you don’t agree. We just discovered this upon signing a new contract that stated 0%*interchange but it turns out that, in actuality, they added an additional .3% which equaled thousands of dollars more for the year in processing fees.”We may amend this Agreement or change fees, charges and/or rates at any time. You do not have the same right. We will provide notice of changes in accordance with the Notices Section of this Agreement. If you continue to process transactions after, or fail to notify us that you contest a change within seven days of actual or constructive notice, you will be deemed to have accepted that change.”Wow! Completely unacceptable. Can’t believe it’s not fraud.

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                                                                                                                                            Lydia

                                                                                                                                            Mike – We appreciate your feedback and would like to review your rate with you. If this is something you are interested in, please send us an email at socialmedia@vantiv.com. – Lydia

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                                                                                                                                              James Smith

                                                                                                                                              DO NOT USE VANTIV UNDER ANY CIRCUMSTANCES.

                                                                                                                                              Years of horrible customer service, and more than 200 hours logged on hold. FINALLY we were able to change to a new processor and focus on growing the business. For the record, we have $60,000 worth of old CC deposits still at Vantiv – to release they are requiring a signature from an employee that has passed away. After 3 1/2 months of being on hold, faxing forms, and arguing we decided to eat the 60K just to get away from Vantiv. And, it was worth every penny!

                                                                                                                                              Every company manages to hire a few idiots, and normally if you get bad service you can just call back. Somehow Vantiv has been able to exclusively hire idiots and/or convert normal human beings into idiots. This skill is their one and only competency.

                                                                                                                                              Anyway, finally free from Vantiv!

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                                                                                                                                                Valerie

                                                                                                                                                I was attempting to change my deposit account with Vantiv. It took sending the form 3 times for them to even acknowledge it and once they did they only updated the account number and not the routing number so my deposits were in limbo. Because you can’t run a business without your merchant deposits I called and e-mailed every day to have them correct the issue. It took tons of calls being told ridiculous excuses, being transferred to other people who have no idea either, and having my calls “disconnected” to finally get them to correct their mistake. Our deposits were held for weeks and the whole simple process of updating my deposit account took over a month and consumed way too much of my time! On top of the horrific customer service, their rates are awful. They say over and over again that they are the cheapest but they don’t take into consideration the mark-ups they are adding to their interchange rates. I took me forever to explain to the representative that yes, interchange rates are set by the credit cards but no that is not all you are charging in those line items. I don’t think they even knew!

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                                                                                                                                                  Joseph Diomede

                                                                                                                                                  I called trying to follow the steps needed to close my account. A representative sent me a form to sign and return. A week later I received a bill for $295 for early cancellation after I had been with them for over 4 years. When I called the rep. said the form I sent in needed to be mailed in with a 30 day request. The rep never explained that – what a rip off – I switched to Heartland to save money with the much better rates I am receiving it should only take a month to make up this theft!Horrible customer service.

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                                                                                                                                                    Stan Rabineau

                                                                                                                                                    I too would give VANTIV a less than 0 rating. I called and called trying to get information on my account and could not get a live person. My contract was for-filled and they offered to sell to me the POS Verifone card reader terminal which I did purchase at the end of my contract. One year later, I received a letter that my machine certificate would no longer be valid as of October 18, 2015. I received a call for VANTIV trying to lease to me another machine along with a new three year agreement which I declined. When I tried to close my account, I was given the run around. I finally got my branch manager of Fifth Third Bank to help me and we sent a Fax from the bank requesting to close the account. VANTIV said that they never received the fax or the E-mail that I followed up with a copy of the closure of the account. Fifth Third bank again faxed the closure letter. After two more phone calls VANTIV closed the account. They then hit my account with a $295 “Early Cancellation fee”. They said that since that we did not cancel the account when it expired, it “automatically” renewed itself and it had a $295 early termination fee attached to it. VANITV got five years of my money, but they will not get anymore. Do not do business with them.

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                                                                                                                                                      Michele

                                                                                                                                                      Wish I could leave less than one star. I can’t believe how horrific their customer service is. Working with them has been an absolute nightmare. I have been left on hold for over THREE HOURS, and still have not spoken with a human. Unfortunately, this is fairly typical for contacting them. I usually can expect to be on hold for 2-5 hours if I have a question for them. Such a nightmare. Don’t use this company. Run far, far away.

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                                                                                                                                                        Frank Kruemmel

                                                                                                                                                        Hello Michele. I responded to Stan’s post earlier. I am learning the ins and outs right now on the “client” side while representing my customers (companies that use Vantiv) but also from a perspective of being an independent person offering merchant services. I am more of a technical person and analyse data objectively. I did study all the charges of the statements that you get via the myNPCdata.net. One has to own a crystal ball to figure that out. One of my clients processes anywhere from $4,000 to $25,000 per month. The interchange rate is difficult to understand. NPC “on the phone associates (yes, one has to hold for a long time) don’t seem to know how that is calculated. I had one person telling me that she had to “google” that info. Really? So I pulled up the rates on the usa.visa website and called Visa my self. Didn’t get the info that I wanted since there seem to be a lack of training of Vantiv’s associate. Yet, I calculated the percentages on the statements and they seem to be in-line. Some are less than a percentage point, other are higher but not over 2 % points after looking at 6 month worth of data. It seems that you do have to go through the hassle and do you own research and not rely on others. Sad thing to say but I never trust just people tell me. The rates however are satisfactory in my opinion.

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                                                                                                                                                          Jon W

                                                                                                                                                          Do NOT use these guys, TERRIBLE They will not go out of there way to contact anyone… They will email you if there is an error on there account… They will not tell you the truth about your account information. I am tired of being on hold, hung up on between calls, explaining the same situation over and over to multiple service reps, and get no answers.Plus, there online system is so disorganized, no wonder there phones are always backed up 30 plus minutes. And forget talking to your sales rep, they will sign you up fast, and never hook up your equipment properly. We where left at a high ticket risk, which played a part in goofing up an account. The sales rep never gave the tutorial, and we had a huge fraud transaction come through our account. Yet, this is all our fault… Make sure you set your fraud meters, because nobody at Vantiv will even explain you have them… Horrible…. Also, we had funds deposit to the wrong account, and after multiple request, still could not get them to switch deposit accounts. My Recommendation? Anyone Else but Vantiv. If you are planning on taking cards, you will want a better online system, with reps who follow up and will help you. Seriously, there web based system is so bad, its funny… I even had reps telling me how bad it was over the phone.Peace Vantiv / Express / Or whover you guys go by now! On to bigger and better things –

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                                                                                                                                                            Christine Casinghino

                                                                                                                                                            This is an excerpt from a letter I wrote them.This experience with your customer service department may have even been worse than the first. Sadly, I wasted my only day off to fix the parameters on this machine. I called around 1pm and the first guy I talked to tried to just send me a new machine. He was extremely uninformed and I knew from my previous experience that there was a fix that could be downloaded, so I was transferred off to wait for someone on tier 2. After about 20 min on hold, you dropped my call. I was not happy about having to call back and start over. I will say that Storm and Angela on tier 1 were very nice, never lost their temper and were very professional in trying to help me. They took my information and tried to resolve the issue, but again, off I went to tier 2. It took two hours from this point for me to reach someone to help me. One would think you would increase your staffing if your call center was overwhelmed with volume, but apparently not. My time is valuable and should not have been wasted because of poor processes, lack of knowledge from tier 1 and just overall sub-standard customer service. Most importantly, you should have procedures in place when you send out a replacement machine that it is configured exactly as the machine it’s being replaced; all of those parameters are on my file. You took away my quality time on my only day off because of your shoddy procedures. This is the thanks I get for being proactive and wanting to comply with the new EMV process. I pay over $11,000 in credit card fees per year and you wouldn’t even cover the shipping on the faulty machine that you sent me. Plus, my time does equal money and your company cost me about 6 hours of my free time, which is something that is very rare to me as a business owner. It quite disappointing to see this how you value the free time of your customers. I will not be recommending Vantiv to anyone after the horrific experience. Furthermore, I will share this story with my fellow business owners to ensure no others have to go through what I have. When my contract with you is up I will be running as fast I can to the nearest credit card merchant processing company I can find.

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                                                                                                                                                              Mike Hinton

                                                                                                                                                              Vantiv is total ripoff. I signed a contract two years ago and they had an attorney threaten to sue me for breach of contract. I actually sent to Vantiv an early termination check of 295 dollars which got lost which was a blessing. My problem is they are harassing people for non contractual agreements. I find out the agreement was NOT for 2 years but month to month ! The number of people that are sending them fees that are bogus could be enormous !! Run away and don’t look back. Square was perfect.

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                                                                                                                                                                kay

                                                                                                                                                                Unbelievable! First of all we signed a 1 year contract on 12/16/14. The rate we are being charged is .5% higher than the contract rate. We found another processor that offered .8% lower than what we were supposed to be charged so I sent a cancellation notice effective 12/16/15. Our account was closed on 9/30. I spent 6.5 hours on the phone on 9/30, most of the time on hold with no results. I was told to leave a message with the retention dept which I did but never got a call back. On 10/1 I called again, again all I got was voice mail. I left another message. Then I faxed a note to the same fax number where I sent the original cancellation notice. Still nothing. Now, 10/2, we have been without the ability to accept any cards for 3 days. Not good for a retail business! I finally got a live person on the phone at 3:30 in the afternoon on the 2nd. I gave him the riot act and finally got our account reactivated. This should have been taken care of with the first phone call. It is totally ridiculous that I spent the better part of 3 days on the phone for something so simple. I would never recommend Fifth Third Processing aka Vantiv.

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                                                                                                                                                                  Mary Beth Brown

                                                                                                                                                                  The Absolute WORST! Even worse customer service than Comcast, if that’s even possible! Try to call if you have a problem, I’ve spent over 6 hours on hold over the course of four days and still don’t have my problem resolved. My banker at my local Fifth Third branch has even been involved and they aren’t returning his phone calls or emails either. I just disconnected my terminal and ran out and got a square, so much better! And no sneaky hidden fees and bogus charges!

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                                                                                                                                                                    Alex S.

                                                                                                                                                                    As you can see by the other reviews, Vantiv is NOT the processor to use. We fall right in line with the posted experiences of other reviews…..nothing but trouble. We faced hardware issues, multiple charge issues, and over charge issues. When my manager ever attempted to call support, he was placed on 20-30 min holds and shuffled from one person to the next. Despite complaining that we did not expect a cancellation fee because Vantiv obviously did not hold up their quality of service or support, they said our complaints held no merit! They then charged us a $500 cancellation fee although the cancellation fee was stated to be $295…..they said the other $205 was for processing the $295 cancellation fee!! There are decent processing companies out there….Vantiv is NOT one.

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                                                                                                                                                                      Olivia B.

                                                                                                                                                                      Unreal, these people!!! They didn’t provide service, I’ve had FOUR outages in 9 months, and they just quoted me over $2k to cancel my membership and THEN refused to send me a copy of my ACTUAL agreement!! I thought I had it, but apparently that was only the APPLICATION. How do I get / does anyone have a copy of their Terms and Conditions?? They said I signed for it and that I had received them – clearly I have not! Please email me if you have a copy (oliviaforbes9@yahoo.com), I would be grateful so I can think about legal action. CROOKS!!

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                                                                                                                                                                        Stephen French

                                                                                                                                                                        Vantiv has been nothing but over-charges and terrible service. Save yourself a bunch of hassle and steer clear of this outfit. Just the worst!

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                                                                                                                                                                          David White

                                                                                                                                                                          I had Merchant Processing for six months which was supposed to be 60 or 70 dollars a month with no contract. I was being billed over two hundred. They would sock me with annual fees and service charges so the bill was sky high. So my Fifth Third banker Mike brought in two guys from Fifth Third Processing. (Vantiv) I learned. The topic and agreement was based on my getting the service for 60 to 80 dollars a month. The two processing guys were going to buy a mattress from me and didnt of course! Mike stopped doing business with me once my bank money was invested in the business. I felt I could trust my own banker and got burned like everyone else. I was watching my account monthly and saw 14 dollar fees so it wasnt a problem. I then found that a few days after the 14 dollars I was getting socked between 170 and 210! I was told in June I would get 75 back and a lower rate, after having seven hundred of so stolen from me. I have gotten no where with either banker as I am told vantiv says I have a contract Vantiv doesnt care what we agreed on. 60 to 80 a month. Contract! Bait and switch? So I let the account clear out and closed it early this month. The Fifth Third Banker told me even though it was closed. They would let anything through 24 hrs after as it was policy. The Account was closed!!!!! The next morning 24 hrs later…..Nothing happened. Later that day a day and a half later I got dinged for 231! Plus a 74 dollar overdraft fee! On a closed account! FIFTH THIRD! Warning! Close your acct immediately so they cant steal more from you! Yes a team they are! Still! Its obvious that this company is dishonest and a bunch of thieves. Lets file a class action Lawsuit against Vantiv and Fifth Third! Lets show companies that they cant rip off and steal from hard working Americans! My name is David and my email is Djwclk333@yahoo.com. Who is with me?

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                                                                                                                                                                            Stephen French

                                                                                                                                                                            The absolute worst processing outfit available! Chronic over-charges and terrible service. Save yourself a bunch of unnecessary hassle and use any other processing company.

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                                                                                                                                                                              Danny

                                                                                                                                                                              I am with you. I’ve three business with ventiv. even i sold two business they are still charging me the money and threatening me of singing a personal guarantee. How is this possible the business is sold and closed bit still they are trying to bill me big amount of $ 3600.00 it is bad and i am will to go all the way to court if i have to.

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                                                                                                                                                                                Lana Rayburn

                                                                                                                                                                                What was the outcome of your Vantiv experience . Im on your side !

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                                                                                                                                                                                  Khalid

                                                                                                                                                                                  I have not dealt with such unprofessional processor in a decade. First of all there is a web of different companies involved. I don’t even have idea who is my processor, who to go to when I questions. Am I dealing with Northern Leasing, Vantiv, Fith Third, Elite? Your call gets routed around thru these companies with rude employees who don’t have logical answers to simple questions.No wonder this company and others associated, have so many complaints and law suites, especially Elite Global payment systems base in Henderson, Nevada.

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                                                                                                                                                                                    Tamara Newell

                                                                                                                                                                                    This has been a nightmare of a service. I am shocked that they are still in business. I have never in life had such horrible service and they overcharged me an additional 400.00 on top of early termination fee. I had to threaten to close my bank account to try and get rid of the service. It was just that bad. I sent the closeout form more than 5 times over the last couple of months by fax and mail. There fax machine is always busy so dont even try. Just mail it and they still may not get it so make sure you mail it certified mail. We tried to close out our account for 5 months and they were still drafting our account for payment. The customer service is horrible if you can get anyone on the phone. They are super nice before you sign the contract. Dont expect any good service after you sign the contract. You are on your own and they will continue to draft your account till infinity. If you are looking for a call back do not hold your breath. When I finally talk to a representative they promise to credit our account and have a supervisor call me. I never got that call from the supervisor and my credit has not been approved yet. I am just relieved to finally get rid of them I think. I feel like I can exhale now. I never got a credit. It is still being approved. They can have the money. I will pay them to leave me alone without argument. They got me for about 600.00 or more. Its not big money but they took it. I have never had such bad service. I am just relieved to get rid of them, but in a sense it felt like they robbed me legally. Wow. Never again. They will never…………………………………………………………..get my service again. I would have to really hate a person to recommend them to this company.

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                                                                                                                                                                                      Cindy

                                                                                                                                                                                      After being forced in to a contract with Vantiv by my local bank I have been disappointed and lied to time an time again. The representative assured me transition to his company would be seamless and his company would provide me with everything necessary to provide my customers with a pleasant experience. None of his promises were fulfilled. He promised a plate for processing and paperwork for a system malfunction – never happened. He promised decals for my doors – never happened. He promised guest check books for y servers – never happened. He promised a termination with the original processed – never happened and I didn’t find out until several months of being charged for a service I didn’t use. Promised my equipment would work with his system – it didn’t. Several days of no credit card processing left me with a used terminal which was fine until a couple months ago when dropped lines, missed carriers and denied transactions became the norm causing several customers to be double charged. Vantiv denied the double charges saying that either I charged them twice or it was the fault of the local bank. Now this sleazy company wants me to invest over $600 to purchase a terminal from them because they say my phone provider (Charter Communications) does not properly interface with their system. When I explained I had always had the same phone provider they assured me that it was not their problem and offered to transfer me – which they did – only to be told by another technician it wasn’t their fault. Today I’m on the phone because a customer transaction was denied only to see it on their phone that the charge was processed by their bank. Today I’ve spent close to three hours on the phone only to be told I don’t know what I’m talking about, I need a new terminal, new phone provider, and I should tell the customer that she needs to call her bank, have the hold dropped and then come back and pay me….. What kind of business is this?? Who would do this or should do this???

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                                                                                                                                                                                        Joan Luce

                                                                                                                                                                                        We were mildly unhappy with Vantiv (unreadable statements) and chose to switch processors in October for better rates. I had been assured by the local rep. when I signed up that there was no early termination fee but now says “things have changed with the early termination fee” and we had to pay. Getting a straight answer and resolution to this took from October to late January (and yes we had to pay a fee). I called them at 9:45 a.m. yesterday to “unlock” the machine so the new company could reprogram it, this should be a simple matter but I stayed until 8:00 p.m. trying to get this resolved and am currently back in at work on my day off trying to get this resolved – it’s now 2:30 p.m. and they just can’t understand what could be the problem. I think they are doing it on purpose and meanwhile we can not process credit cards. DO NOT DO BUSINESS WITH VANTIV / 5/3 BANK!

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                                                                                                                                                                                          Emily S.

                                                                                                                                                                                          I am trying to cancel our services after using Fifth Third/Vantiv for the last 4.5 years. The Merchant Relationship Manager just quoted us a $175,000!!! charge for liquidated damages for early termination of our contract that automatically renewed for 3 years. A company that stands behind business practices that have been deemed unethical, dishonest, and illegal (in many states) by the majority say a lot about the integrity of that company. DO NOT DO BUSINESS WITH VANTIV/FIFTH THIRD!

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                                                                                                                                                                                            Tom DeSimone

                                                                                                                                                                                            Emily,

                                                                                                                                                                                            Wow. It is simply unconscionable that they would ask for such an outrageous fee to cancel service, especially after the initial contract term has expired. That blows my mind. Please keep us posted on your progress with this. Feel free to email me directly. That is literally the highest liquidated damages fee I have ever heard of. It’s absolutely insane that they would pull this.

                                                                                                                                                                                            Best,
                                                                                                                                                                                            Tom

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                                                                                                                                                                                              LaTaishia Richardson

                                                                                                                                                                                              Tom, there’s nothing I would put pass this company. I’m treasurer of an extremely small PTA organization. I met with a rep in August, signed a contract which waived all fees except the annual $99 fee and agreed to let us do this as a trial basis because of our small organization and the even smaller transactions we deal with. I met the rep in a local Starbucks and further explained that we went sure this was they way to go, but wanted to boost sales during functions. The rep seemed to understand and sympathize. After agreements were reached, he was supposed to email copies of the contract, I never got them. Immediately money started draining out of our account which he was unable to account for and seemed confused himself on what the charges were for. In October, we decided that if he couldn’t credit the money back and provide documentation on the transactions we were closing the account. Not only did he never provide any paperwork, we didn’t see any credit until December, which was only a fraction of the money. I got excuses such as him being sick, for a while he said he was out of the country, or just never received any of my calls, emails, texts, or voicemails. We’ve used the equipment 3, Maybe 4 times for transactions that totaled less than $25. On December 10, 2014, after a heated exchange of words, the rep finally agreed to close the account. I guess he realized I was tired of all the lies and games. Well, another withdrawal came out of our account. I contacted the rep via txt on January 16, 2015, who replied by telling me he didn’t kno why this happened and to call customer support. That phone call informed me that the account was still open and active. They also talked about the closure form that was never mentioned to be submitted. Then things got serious…I was told we were bound by a 36 month contract and that if we cancelled it was well over $2000, which would be more than half the PTA account. He referenced a contract clause, which I couldn’t read because I never received ANY paperwork on this account, and still haven’t, besides the closure form. He claimed to be willing to negotiate for $450. But After reading all the negative reviews, I think I should pay that fee and then close the bank account they have access to. I’m dealing with money that benefits kids in a low income environment, most of which, don’t speak English. We use that money for a lot of educational purposes and I can’t continue to let them steal from those children. I wish I researched Vantiv instead of Fifth Third Mobile Processing at the time we were looking for a credit/debit card processing company.

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                                                                                                                                                                                                Danny

                                                                                                                                                                                                I am in the same situation. please let us work together and stand united so we can defend unethical and idiotic policy.

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                                                                                                                                                                                                  DarthShader Tinting

                                                                                                                                                                                                  Horrible experience. Hidden charges. Fifth Third is NOT your best bank for business banking. Bait and switch. The level of customer service changes immediately after you sign the contract.

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                                                                                                                                                                                                    Bill Hoidas

                                                                                                                                                                                                    Hi Folks,Just a heads up. The payment processing industry can be worse than the infamous used car industry. You are all ranting against the acquirer (Vantiv) but truth be told most of the acquirers are pretty good. However most don’t actually have their own “sales reps” Your experience will be dependent on the ISO (Independent Sales Organization) that you use. Hopefully you can find one that is completely honest, skilled, educated in industry products and gives personal 24/7 customer and technical service. The experiences you have sited above are indeed inexcusable and do give the industry a bad name. BTW nowadays nothing special has to be done to accept debit cards so I don’t know what the problem was unless you are referring to utilizing PIN pads. Also overcharging for equipment is in my opinion tantamount to stealing.

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                                                                                                                                                                                                      Anna J.

                                                                                                                                                                                                      We had Vantiv for credit card processing for all four years that we owned a small pizza business. Did not have problems until we sold the business and attempted to close the account (no longer under contract.) Repeatedly attempted to fax the close form to them from different Fifth Third Bank branches, but each time they claimed a part of the form was cut off, meaning that they couldn’t process the close request and I would need to re-fax. They refused to accept the close form via email. Finally, a condescending customer service rep named Victoria asked if I had tried mailing the close form? When I said that evidently I had no choice but to do that now, and asked that a written confirmation be mailed out when the account is closed, she refused to do that. Would not transfer me to a supervisor, and hung up on me. I have asked my Fifth Third Bank Personal Banker to attempt to exert some influence on my behalf, so that I can get this processed before they charge more fees, since Fifth Third referred us to Vantiv in the first place.

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                                                                                                                                                                                                        Anthony Maicki

                                                                                                                                                                                                        Vantiv Mobile Checkout is a classic example of a company over-promising and under-delivering. The sales rep from Fifth Third talked us into it – a good-ol’ boy who in the end knew NOTHING about his system. Even more discouraging is their customer service department, whom although friendly, knows only slightly more than the sales rep. Which isn’t much. They are way over their heads and not ready for actual business. At Vantiv’s price point, you are much better suited with Revel. If you want to save money, there are many other app based programs with nearly the same features for far less money. Until they get their act together, stay away from Vantiv Mobile Checkout.

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                                                                                                                                                                                                          Margaret Durst

                                                                                                                                                                                                          Stay away – predatory – I cannot get my contract cancelled. They lose paperwork, will not provide anything in writing, and make you sit on hold for 20 minutes just to say it will be another 30 days.They are DISHONEST! I am very DISGUSTED!

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                                                                                                                                                                                                            Steve Collier

                                                                                                                                                                                                            We started new service with this company three months ago. The salesman was slick. We signed a “non-cancellable” lease agreement for the terminal ( Equinox-Hypercom T4205 available on the web for $150) for 34.95 “plus fees” for 48 months. Now being charged exactly $40/month, which over 48 months is $1920- for a terminal we could have purchased for under $200! Salesman had led us to believe the $34.94/month was just the base rate for monthly service (we had been paying over $100/month for our previous service provider) so it sounded OK. He also led us to believe we had no options but to lease their terminal. Just now realized the lease payment is IN ADDITION to all the regular monthly fees, which really are not much better than our previous processor.The service provided so far in processing our transactions has been satisfactory, but this whole deal about the terminal lease leaves us feeling stupid that we did not research better.

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                                                                                                                                                                                                              Margaret Durst

                                                                                                                                                                                                              Vantiv has been bad for me. They are predatory with their fees. Stay away – there are better processors out there.Their fees are $200 per month too high on roughly $10,000 per month of credit card sales.They are not worth it. And they charge extra fees that hit you when you least expect it.You would do better elsewhere.

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                                                                                                                                                                                                                les

                                                                                                                                                                                                                you only paid $200 on $10000? Thats only 2% which is actually really good.

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                                                                                                                                                                                                                  Etta French

                                                                                                                                                                                                                  She said 200.00 per month “too much”.

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                                                                                                                                                                                                                    Randy Ruiz

                                                                                                                                                                                                                    I just signed up with this company a week ago and I am closing my account. As far as I am concerned they are a bait and switch operation. Why do I say this, when I was initially talking to the rep one of my main concerns was being able to accept debit cards which they said would be no problem. Because of this requirement I needed to buy a new terminal. As we were discussing terminals I looked online and saw the same terminal for hundreds less. The rep got on the phone with her “boss” and they agreed to price match on a refurbished unit. Just to close the deal I accepted their off. Here is what I got. The terminal they shipped was not the one we agreed upon, no one called to ask if this switch was acceptable. When I tried to use the machine with a debit card it would not accept it, seems they decided not to honor their commitment to give me debit card accessibility. Again no one notified me of this switch. Lastly we had agreed on a price of $179 but when I looked at my statement they charged me $311. 40 again no one asked if this was acceptable. Even if I have to pay to get out of this contract it will be worth it not to do business this way.

                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                      Tom DeSimone

                                                                                                                                                                                                                      Hi Randy,
                                                                                                                                                                                                                      Thank you again for your review. We’ll be updating our rating for Vantiv soon, and based on your comments and others it looks like they’ll be getting a substantial downgrade. These kinds of practices are infuriating and entirely unacceptable.

                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                        Cindy Welch

                                                                                                                                                                                                                        Vantiv committed fraud against our small business by selling our credit card machine lease to a third party without disclosure. When we had to shut down the business after 1 year, we found out the machine’s lease had been sold to a third party (First Data Global Leasing) without our knowledge, and we were slapped with an $1,800 charge for a machine we could have purchased at a third of that cost (even though purchasing the machine was never given as an option by Fifth-Third). Now we are looking at having our credit ruined or paying high legal fees to fight this fraud.

                                                                                                                                                                                                                        It’s time to EXPOSE Fifth-Third Bank and their Vantiv branch for the frauds they really are. It burns me up that they are using small businesses to make an extra buck at their expense. It’s not enough that small businesses are punished by the federal government, now they have to look out for the bankers too??!

                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                          Anna J.

                                                                                                                                                                                                                          OMG! They did the same to us! When our terminal broke mid-lease, they replaced it with a new one, and had us sign a new contract-with First Data Global Leasing. We believed the contract was a replacement, and not in addition to….but discovered they were double-billing us months later. Fifth Third refused to accept any responsibility for the bait and switch, and it took multiple phone calls to get the double billing to stop. Do not recommend Fifth Third or Vantiv for credit card processing to anyone.

                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                            danny

                                                                                                                                                                                                                            can you please discribe your experience. i am in a same situation and having a double thoughts to pay the fines or to fight them in court.

                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                              Ruth B Kaplan

                                                                                                                                                                                                                              I did in depth research and asked detailed questions, as well as reviewed the contract in minute detail before signing a one year contract. I have not used Vantiv services except for and initial charge, when I found out that they would be “passing through” a $5 per ticket charge, in addition to the agreed upon discount. Ten months into the contract, I am engaged for the second time in trying to reverse charges that were not included in the contract and/or not authorized. Vantiv started charging me $10 per month for PCI non compliance. They claimed I was notified on my statement, despite not sending me statements. Even after I fulfilled the Trustwave certification, they continued to charge me for non-compliance until I called and pointed it out to them. Their contract cancellation fee is prohibitively expensive, so I will be monitoring the account monthly until my contract expires. BTW, to close the account, there is a narrow window (5 days) to call and fax the cancellation. I am getting conflicting information about whether my contract auto-renews.

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                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                Sean O.

                                                                                                                                                                                                                                Vantiv/NPC has only been headaches and hassles for me. My merchant account representative has not (or has not timely) responded to my phone calls and emails, and the customer service reps were unhelpful in addressing my concerns. My bank account was improperly charged several times for various amounts, and the representatives don’t know why (the only suggestion is to terminate the account/agreement…).

                                                                                                                                                                                                                                Based on my experience, I recommend staying far away from Vantiv/NPC! I have had better experiences with another credit card processing company.

                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

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