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Fattmerchant Review

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Fattmerchant Review

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Phone Number
(855) 979-1080
Date Established
2014
Location
Orlando, Florida
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.



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38 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Jay

    Organization Name: Online dating site ( romance )

    I have an online dating business and I am planning to use fattmerchant as my payment processor.

    Please I want to know is online dating categorized as a high risk ?

    Do fattmerchant work with online dating business ?
    Thank you

    • Organization Name: Online dating site ( romance )
    Jessica Dinsmore

    Hi Jay,

    Online Dating would be considered high risk and Fattmerchant does not provide high-risk merchant accounts so you’ll be better off looking into one of our top-rated high-risk providers.

      Allen Williams

      Organization Name: Gridiron Auto LLC

      Merchant Maverick ought to be ashamed showing this company as having 5 stars when majority of the reviews are from people giving them 1 star. I sat on hold for 15 minutes and told them I wanted to cancel. Then I was put on hold for 15 more minutes before I was hung up on. This company has the worst customer service of any payment processor I’ve used for any of my 3 businesses. I now have to call and wait again to keep them from deducting $99 out of my business account for a service I don’t even want!

      1
      • Organization Name: Gridiron Auto LLC
      Jessica Dinsmore

      Hi Allen,
      I’m so sorry for all of the frustration you’ve experienced with Fattmerchant. Hopefully, you were able to get in touch and resolve your issue! We really do take our reader comments into consideration when scoring a provider, after all, we are reviewing these providers to help empower our readers. But- we look at many other factors as well. In terms of evaluating user reviews, our rating and scoring system considers whether “the number of complaints is reasonable in proportion to company size and user base”, among other considerations. I hope that makes sense. We truly are listening and we always encourage our readers to share their experiences, good or bad- in the comments.

        Andre

        Organization Name: Socialeyes optical

        Stay away. They charge unauthorized fees hoping you wont notice and then promise to refund but you have to fight for it. Just not a good experience all around. Sent wrong terminals, after specifically discussed ones that we needed. Then took a while to send the right ones. Then all these unknown charges pop up. Not worth .3 of a point. Until they get better.

        2
        • Organization Name: Socialeyes optical
        Randy Curtin

        Organization Name: Arizona Hobbies

        I inquired about Fattmerchant because of the review on Merchant Maverick. I contacted them and I was advised that my shopping cart provider 3dcart, was a shopping cart Fattmerchant can be set up on. I also have documentation by 3dcart for Fattmerchant. I was scheduled for a call for ‘on-boarding’. I didn’t know this beforehand, but I have to be set up with Authorize.net as part of the set-up with Fattmerchant. OK, that’s fine. My call to on-board accomplished nothing. They claimed to walk me through the set up of my account before this call. The representative couldn’t help at all. My authorize.net files were not ready yet. I received the email regarding authorize.net account setup later that day, not in time for the phone call which was scheduled days in advance. I have spent quite a few precious hours of my time today on this and I’ve gotten a response that 3dcart is not PCI compliant by WorldPay/Fattmerchant which is just false. Also, for help my ‘customer service’ call was forwarded to some other part of the world where I could barely understand the English of the representative and that person’s location was in a noisy call center with way too much background noise/talk. I get so tired of all the the virtual ‘flakes’ providing ‘service’ for Internet related services that never live up to the expectations that they claim. Fattmerchant may be no better or worse than any other payment processor but I’ve been using PayPal Pro with pretty good service and after my Fattmerchant experience it looks like that’s where I will stay. If I had had a good experience with Fattmerchant I would have come here for my experience also because it was Merchant Maverick’s review that lead me to give them a try.

        1
        • Organization Name: Arizona Hobbies
        Mark Alexander

        Organization Name: Cloud Navigator

        Fattmerchant uses WorldPay. My company has been in business for more than 30 years, and we’ve accepted credit card payments most of that time. We have been a Microsoft reseller for 3.5 years. After our account was opened, WorldPay demanded a signed copy of our reseller agreement, which doesn’t exist. They just decided to terminate our account. They have payments from our customers they are holding and won’t release to us. To summarize, I spent a lot of effort getting set up to accept payments via Fattmerchant, and it has amounted to nothing but a giant problem. I am considering filing a law suit for the money they are holding + damages and legal fees.

        1
        • Organization Name: Cloud Navigator
        John

        This, and every other 5 star review you see about this company, is a paid review. Yes, PAID. As in, the companies listed on Merchant Maveric, Card Payment Options, and all other review sites have a price that they charge for a company to come in 1st, 2nd, 3rd, 4th, or 5th place. The google reviews? The company pays their employees to fill those out with as many anonymous gmail accounts as possible ($10 per review without a cap). Just some FYI.

          This comment refers to an earlier version of this review and may be outdated.

          Amad Ebrahimi

          Hi John,

          I am the Founder/CEO of Merchant Maverick. First and foremost I want to thank you for your comment, I really appreciate the honesty and directness. I do, however, want to clarify a couple of points:

          1. We do not get paid for placing a company in 1, 2, 3, 4, or 5. At the moment, our ranking process is determined by two factors, rating, and performance. If you take a look at our comparison charts, the majority of featured vendors are either 5-star or 4.5-star. We have the occasional 4-star vendor sprinkled in, but for the most part, we only feature the highest-rated companies. If you’re wondering whether we get paid to increase our editorial ratings, that is an absolute “No.” We will never take money in exchange for a rating increase. That’s not how we operate. As you know, the internet is a very transparent place and we understand that eventually our reputation will be tarnished if we manipulate ratings as a way to earn money. God knows we already get accused of manipulation (as evidenced by your comments) without engaging in those types of activities, but that’s part of the business. I’m usually a pretty skeptical person myself, so I can understand your suspicion. With that said, we have considered allowing vendors to pay for the #1 position on our site, and it’s something we may implement in the near future, but we will have contingencies in place to make sure only the best companies are positioned at #1. We will also be very transparent with our readers about our process by adding some commentary to our page “How This Site Makes Money.”

          Moving on to our performance metric for ranking…

          Considering how many high-rated vendors are on our site, we need some way of giving the right vendors more exposure, while generating revenue for our company. Yes, we do earn money from referrals, so it makes sense for us to grant exposure to the highest-rated vendors that perform the best. High-performance to us is a measure of customer satisfaction, so if a large number of our readers are choosing Fattmerchant and staying with them, then it makes sense for us to give Fattmerchant the most exposure. As a for-profit company, that’s pretty much a no-brainer. Does that mean we’re steering our readers in the wrong direction? Definitely not. We’ve done our research on Fattmerchant and we know they’re a great company. Do they have complaints? Of course, but what company doesn’t have complaints? We look at overall patterns, not single complaints, and we roll those patterns into our own assessment. That’s how we come up with our editorial ratings. High-rated, high-performing partners get the most exposure on our site.

          2. I can’t speak to the Google reviews, but user reviews on our website are all transparent, including the company name. They are not anonymous Gmail accounts, and as you can see, some of them are negative reviews. We don’t allow fake reviews on our site, as they’re pretty easy to spot.

          With that said, I can see that you’re personally using a gmail account and you haven’t included your full name or business name. I’m curious to know, have you actually used Fattmerchant?

            This comment refers to an earlier version of this review and may be outdated.

            Jacob Resen

            Organization Name: Resin LLC

            Probably the worst payment provider I’ve ever used. I wish I could say you get what you pay for, but they don’t even have cheap prices at the end of the day. They just have a different pricing model that focuses on marketing the low transaction rates.

            • Organization Name: Resin LLC

            This comment refers to an earlier version of this review and may be outdated.

            Karen Zipser

            Organization Name: Friends Conference on Religion and Psychology

            It all looks great and I was particularly attracted by “no contract.” But when you look at the terms and conditions, there is a contract–it appears you are obligating yourself in perpetuity to the underlying merchant bank/processor, see?: “This Continuing Unlimited Guaranty shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, executors, administrators, successors, transferees and assignees.”
            When I’m no longer an officer of this organization, I don’t want this obligation to continue following me and my son and grandchildren.

            • Organization Name: Friends Conference on Religion and Psychology

            This comment refers to an earlier version of this review and may be outdated.

            Robyn Campbell

            Organization Name: Alliance Textiles

            We began using Fatt Merchant and once we had told all of our clients about being able to pay with credit cards now, Fatt merchant started “withholding” all of our funds that we received from our clients. They said they needed to “investigate” as standard procedure to make sure everything was OK with one of the payments. Meanwhile, they withheld ALL of our payments and our cash flow situation became dire. The one payment they felt they needed to “investigate” was a payment by a long time, elderly client who had used the wrong zip code. He himself, had to call them and correct it. We sent in paperwork correcting it and explaining that he has two locations, his home and his church office and he got them mixed up. They said they needed to speak to him again and started leaving him harassing messages when he wasn’t home. Weeks later, they still kept, not just his one payment, all of our payments from all of our clients and would not return my calls. After that situation was finally resolved, costing us financial problems and reputational ones, we cancelled our contract with them a couple of months later. I sent an email and made phone calls and was told it was cancelled. Then I received an “official” closure document in an email that needed to be signed and emailed back, which I did the same day, which was on May 29th. They could have sent me that document weeks earlier but never mentioned needing it. Then they say we must pay them for the month of June, even though we now have a new provider, because we must give a full 30 days notice with payment. So I pay them for the extra month. Then they charge us for July and August , plus an additional fee of $50 for not using our portal during those months. They are a dishonest and incompetent company.

            • Organization Name: Alliance Textiles

            This comment refers to an earlier version of this review and may be outdated.

            katherine m page

            Organization Name: Southwest Cycle Co.

            [Fattmerchant] I feel as if you have missed informed me, I started receiving your services back in 2016, I talked to a representative back in November of 2017 told her that our business was closing down for good December 1st 2017. I was told then I needed to call back in April 2018 to cancel our contract instead of renewing it. Now i’m being told that I didn’t have a 2 yr. contract that it is a 3 yr., and it is going to cost me 600.00 to cancel early plus we haven’t used you equipment since October 2017. But I am paying an outrageous amount of money for such equipment rental fees. I feel as thou your company has done me wrong. And I would never use you again, and will tell others about your ways…..

            • Organization Name: Southwest Cycle Co.

            This comment refers to an earlier version of this review and may be outdated.

            Patrick Fay

            Organization Name: BigDiamondsUSA Inc.

            I am in the eCommerce jewelry business and most of my transactions are keyed in. Individual sales could range from $4,000 to $40,000. On occasion a customer returns the item they purchased for refund. On these occasions I have noticed that Element and now Vantiv do not return the V/MC interchange fee and keep it for themselves. I read on the Visa website that these interchange fees are refunded to Vantiv and they are to be refunded to my bank account, but Vantiv says NO. This was all brought to my attention because I recently refunded a $37,000 purchase and Vantiv kept $1,568 (4.9% interchange fee). So my question is does FattMerchant refund the full interchange fee to my bank account?

            • Organization Name: BigDiamondsUSA Inc.

            This comment refers to an earlier version of this review and may be outdated.

            Jessica Dinsmore

            Hi Patrick,

            4.9% is too high to be interchange alone, though there are a number of factors that come into play, and we don’t know enough about your situation to say for sure. I highly recommend you contact Fattmerchant directly and ask them about their practices in regard to this. We trust Fattmerchant will answer you honestly.

              This comment refers to an earlier version of this review and may be outdated.

              Lisa Lange

              Hi, currently looking for a new merchant service since Bank of America is killing us with fees? We are a small food truck vendor, roughly 7-10k revenue per month. Just opened the business end of March. Fattmerchant sounds pretty good. Just wondering, I own my clover go equipment, will it be transferrable to this account? Does Merchantmaverick call business like my own to help them make a decision when switching to a new merchant service…help!

              Thank you,
              Lisa

                This comment refers to an earlier version of this review and may be outdated.

                Jessica Dinsmore

                Lisa

                Unfortunately, we don’t do phone consultations as that would be a service that we would have to charge for and we prefer to stick with what we do best…writing great free content. With that said, I would generally recommend a company like Square for any business doing less than $10k/mn because, in the long run, you would be saving money despite Square’s high % fee. However, since you already have a Clover system, I think that you may be stuck with going with a processor that works with Clover. Fattmerchant is a great processor, however, their pricing model (subscription) is best suited for high-volume businesses, not low-volume (under $10k/mn). You may be able to talk to Fattmerchant and get them to give you special pricing though.

                  This comment refers to an earlier version of this review and may be outdated.

                  Compliance

                  I am looking to save money
                  I run what is considered a high-risk account with recurring billing.
                  currently paying 10% of all revenue
                  and would like to cut it down to 5% or even better if possible
                  Can you or FattMerchant refer me to the right people?

                    This comment refers to an earlier version of this review and may be outdated.

                    Jessica Dinsmore

                    Hi “Compliance”,

                    We recommend Durango to most high risk merchants generating sales over $10,000/month. If your monthly sales volume is less, I’d suggest Square.

                      This comment refers to an earlier version of this review and may be outdated.

                      RICKY BILDERBACK

                      I UNDERSTAND THAT IF A CUSTOMER HAS A DISPUTE THAT THE MERCHANT SHOULD WITHDRAW AND HOLD THE CUSTOMERS MONEY UNTIL THE DISPUTE IS SETTLED BUT FAT MERCHANT HAS HELD ALL FUNDS FOR THE LAST FOUR DAYS TOTALING 9200 AND THE CUSTOMER STILL HAS THE PRODUCT THAT WAS SOLD FOR 7600 THAT’S NOT WRIGHT AND I DON’T KNOW IF I’M GOING TO GET MY DEPOSITS FOR TODAY OR TOMORROW ETC… RB AGE 51 IN BUSINESS FOR 41 YEARS SWITCHED TO FATMERCHANT FOUR MONTHS AGO WILL BE SWITCHING BACK TO MY BANK

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Fattmerchant

                        Hi Ricky! I’m sorry to hear about this experience. Thankfully, following the typical procedure for these situations, your funds have been released back into your account. We hate to see you go, so please feel free to reach out to us directly and we would love to speak about your account off-line. Looking forward to making this right and continuing to support your business!

                          This comment refers to an earlier version of this review and may be outdated.

                          RICKY L BILDERBACK

                          I WOULD LIKE TO SAY AFTER MY REVIEW I HAVE WORKED OUT ALL ISSUES WITH THIS MERCHANT AND HAVE BEEN VERY SATISFIED SINCE

                          5

                            This comment refers to an earlier version of this review and may be outdated.

                            felix gusano

                            I don’t get it. This “savings” pricing method seems completely fanciful for a small business. On a $99/mo “plan” – you have to do monthly no less than $70,000 (at the low end) to $140,000 (medium end) BEFORE you see a single penny of savings.

                            On interchange + markup plans: there are many with mark-ups between 7 and 14 basis points over interchange, i.e., 0.07 to 0.14 % or in decimals (so that we can multiply /divide easily) 0.0007 to 0.0014.

                            So for any savings – at all – you would have to do sales where 7/100ths of 1% to 14/100ths of 1/% of your monthly sales is more than $99. So for any savings, it would have to be monthly sales greater than $99 = 0.0007(x) or +/- $141,000 / mo; or for the other rate, greater than $99 = 0.0014 (x) or +/- $71,000 / mo.

                            Sounds to me more like that Gullah proverb: Feed ’em with the corn; ‘n then stuff ’em with the cob!

                              This comment refers to an earlier version of this review and may be outdated.

                              Melissa

                              Hi Tom,
                              We are in the market for a company that will provide us with online payment options. Fattmerchant seems to fit the bill and the guy I’ve spoken with is great at answering questions quickly. I’m wondering if there are other companies out there that would also be worth a look. We need recurring payment options, one-time billing (for folks who don’t want recurring and occasional extra fees and purchases). Real-Time cash flow, client management and e-invoices as well as a fast turn around to our bank account.
                              So far I like them, but we’re still shopping around.
                              Thanks!

                                This comment refers to an earlier version of this review and may be outdated.

                                clint

                                hmm.. when I look at pricing on their website, I don’t see the “Coin” tier on their website. All I see is $69, $79 and $99 tiers.

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Chloe Bahal

                                  Hi Clint,

                                  The “Coin” tier is their mobile option. If you take a look right under the featured tiers you will see “Ask us about our mobile reader options”. I hope this helps!

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Brandon Brown

                                    I was working with the company and had issues with charging a card and when I was contacted by the backend department that I cannot receive payments from one of my transactions I was very frustrated then got various charges on my account of -$1220, -$453 and -$1109 on my account that made me go into negative plus fees of $35 EACH transaction and they will not refund me! VERY FRUSTRATEDGood tip just use – Payment Depot. Thank me later

                                    1

                                      This comment refers to an earlier version of this review and may be outdated.

                                      john Ramirez

                                      Hi Tom, what are the pros and cons of accepting e-checks instead of credit cards through a company like this to reduce my monthly costs of interchange and all the other fees that go along with it?

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Tom DeSimone

                                        Hi John,

                                        The biggest trade off is time. eChecks/ACH will take longer to clear than card payments. Some customers may also view it as an inconvenience. The major benefits are much lower cost for you and generally a lower likelihood of fraud. Here’s an article we published about this topic.

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Gustavo

                                          Hi! Does Fattmerchant.com accept MOTO payments?
                                          Thank you!

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Tom DeSimone

                                            Yes they do!

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Jean

                                              They went up a lot since this review. Check their website. Their plans are $69, $79, and $99 a month.

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Tom DeSimone

                                                Thanks for the heads up Jean. We’ll update this.

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Susan Ashley

                                                  I’m in the process of getting quotes from Fattmerchant and one of the other 5 star companies. I have been told by Fattmerchant that I will need separate accounts for my brick & mortar and e-commerce site. I noticed on one of the other company reviews (Payment Depot) that at least these two companies are requiring that which I prefer not to do. Is this common? I’ll have to do a cost benefit analysis to figure out what’s right for our organization but would like any additional advice Tom can offer.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    clint

                                                    your review doesn’t really mention interchange fees in the fees part of the review, so it is kind of unintentionally(?) misleading. your review says $29 per month + $0.25 per transaction, yet their website states $29 per month + $0.25 per transaction +interchange fees. seems like an important thing to leave out.

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Amad Ebrahimi

                                                      Thanks Clint. Fixed.

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Lauri Karstetter

                                                        Hi Sadie,
                                                        Would love for you to set this account up!
                                                        Thanks,
                                                        Lauri

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Gabe

                                                          Restaurant Owner, New York…I switched to FattMerchant a little while ago. They have delivered on every promise. I’m saving right around the 40% they claim on the website. I could not believe it. Invoices that make sense.. I know exactly what I’m being charged for. Really good online reporting tools too which my old processor did not offer. On top of that, they have probably the best customer service I have ever dealt with. The people in the office are really enthusiastic about what they are doing. They respond to my emails within minutes. (this was nearly impossible with my old processor)This company is legit

                                                          5

                                                            This comment refers to an earlier version of this review and may be outdated.

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                                                          Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

                                                          We Highly Recommend Fattmerchant 🏆

                                                          Fattmerchant is one of our top picks for credit card processing!

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