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Fattmerchant Review

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Date Established
2014
Location
Orlando, Florida

Pros

  • Transparent cost-plus pricing
  • 0% markup rate with subscription
  • Next-day funding
  • Free high-quality invoicing included
  • Free analytics dashboard and tools
  • No early termination fee
  • Integrates with QuickBooks

Cons

  • US-based merchants only
  • Best value for mid-volume or higher

Overview

I love a cute cartoon piglet as much as anyone, but I refuse to be manipulated by adorable logos and marketing. A piggy bank is, after all, just as cute when it’s empty as it is when full. My goal then when reviewing Fattmerchant was to determine just how much substance laid behind its promising claims and clever marketing. I was prepared — as always — to find little of value when I cracked open the ceramic shell. But, as you can probably guess by the company’s rating here, I found more than IOUs and arcade tokens in there.

This one of the few providers in the industry to offer subscription-based pricing, which eliminates the percentage markup over interchange in exchange for a higher monthly subscription fee. With Fattmerchant, account fees are also consolidated into a single monthly fee, making your costs more stable and predictable. This is a type of cost-plus pricing, except the percentage markup is 0.00%. If you’re like us, the prospect of a zero percent markup should certainly pique your interest. And maybe trigger your “too good to be true” senses as well.

After running the numbers and talking to business owners, I can say with confidence that Fattmerchant offers an extremely good value for many merchants. For instance, almost all merchant account providers — even very competitive good ones — charge a highly inflated rate for ecommerce and phone order accounts. Fattmerchant does not. You’ll get access to a virtual terminal with no added cost and won’t pay a high markup premium for these “card-not-present” transactions. It will cost just a few cents more per transaction. This is almost unheard of in the credit card processing industry. 

Since the part of your markup that would usually be assessed as a percentage of your overall volume is just a single flat fee with Fattmerchant, what you pay is both predictable and has volume discounts built-in. The more you process, the less you pay in terms of the percentage of your overall card payment volume. Check out the fees and rates section of this review for more information on this.

There’s no doubt that this company is part of an exciting and growing trend in payment processing pricing. While it’s not the oldest subscription-based payments processing company, Fattmerchant provides competitive value and service. In many cases, Fattmerchant can provide more value at a lower cost than any of their competitors. This is thanks not only to its 0% markup, but also the company’s high-quality backend dashboard. This web-based software includes advanced invoicing and billing alongside financial reports, inventory management, point of sale, and more. You’ll also get access to a growing list of add-ons and integrations through the company’s app marketplace.

So it turns out that Fattmerchant delivers the fat wallet they promise, offering both a low cost and a high value. This, along with excellent support and sales practices, earns the company a perfect 5 out of 5 stars overall. It’s not an inherently great value for low-volume merchants, but that’s really its only flaw. The company claims to save their merchants an average of 40% on their overall processing costs, and we’ve seen examples of businesses that saved even more.

So give Fattmerchant a shot! There’s no penalty for terminating your account early if you don’t like it. But we think you’ll enjoy the extra heft of your piggy bank.

Products & Services

Fattmerchant supports just about any business type through a combination of in-house and third-party products. Here’s what they have to offer:

  • Merchant accounts: All of Fattmerchant’s subscription-based pricing plans come with a full-service merchant account. The company primarily uses Vantiv and National Processing Company (a Vantiv subsidiary) as their backend processors.
  • Virtual terminal: For this feature, the company offers their Fattmerchant Payments Online virtual terminal. This proprietary product allows you to process credit card transactions using any device with a web browser. It’s also integrated into the Fattmerchant Payments Mobile app, enabling you to process transactions using your iPhone or iPad. Fattmerchant Payments Online is part of a full online payments hub that includes reporting, analytics, card processing, ACH processing, invoicing, pre-authorizations, and more.
  • Omnichannel data analytics: The Fattmerchant Platform provides sales data, analytics, and reporting to help you manage your business. You can access the dashboard via your browser or the Fattmerchant Payments Mobile app. Data from any of your processing solutions – terminals, POS systems, virtual terminals – is accessible from a single login. You’re also able to view data from more than one location, meaning that you can see a holistic view of how your business is doing from a single place. Data from the dashboard also integrates with QuickBooks. Plus, the platform includes an Apps Marketplace which gives merchants the ability to order additional supplies, add more processing solutions, and manage their security.
  • Countertop terminals: For brick-and-mortar merchants, Fattmerchant offers several Dejavoo terminals as part of their retail subscription pricing plan. They’re currently promoting the Dejavoo Z8, Z9, and Z11 models, all of which are EMV-compliant. The Z8 is a basic terminal that supports magstripe, EMV, and NFC payments. The Z11 is an upgraded model that includes a touchscreen for capturing a digital signature. Finally, the Z9 is a wireless version of the Z8 that works over 3G or Wi-Fi. If you already have your own terminal, Fattmerchant will reprogram it to work with their system for free.
  • Payment gateway: The company doesn’t have a proprietary payment gateway of its own, but they’ll set you up with either Authorize.Net, Payeezy, or the TSYS Payment Gateway. Authorize.Net seems to be the most common choice. Plus, there is no setup fee for any of these providers. Using Fattmerchant to access the Authorize.Net payment gateway is often more cost-effective for merchants since Authorize.Net does not offer the subscription-style pricing model.
  • POS systems integrations: Fattmerchant doesn’t offer their own POS hardware, but their system is compatible with Aloha, Micros, Revel Systems, Vend, ShopKeep, and many other POS systems. Contact a sales representative to ensure compatibility if you already have your own hardware.
  • Mobile payments: If you need a portable solution, the company offers the Fattmerchant Payments Mobile app, which can be used with or without an optional card reader. It’s only available on iOS at the moment, but an Android version is in the works. The app integrates with both the Fattmerchant Payments Online virtual terminal and the Fattmerchant Payments Dashboard. The app can process credit cards using either photo capture or the optional Fattmerchant Mobile Card Reader, which is EMV-compliant. If you need more than one card reader, they’re $75.00 each.
  • Shopping cart integration: Fattmerchant’s payment system is compatible with most of the major online shopping carts on the market. Contact a sales representative to confirm that your preferred cart is one of them.
  • Developer tools: For developers or businesses that would like to use Fattmerchant for processing, but have their own custom software needs, the Fattmerchant Payments API allows for easy integration. Note that web development skills will be required for many tasks, so you will likely have to hire someone to help. Fattmerchant just provides the documentation.

Fees & Rates

Standard Merchant Account From Fattmerchant Enterprise Merchant Account From Fattmerchant ($1Mil+ annually)
Monthly fee$99$199
Markup rate0%0%
Transaction fee (terminal account)$0.08$0.05
Transaction fee (other accounts)$0.15$0.10
Batch fee$0$0
Gateway fee (if needed)$7.95$7.95
PCI compliance fee$0$0
Monthly minimum$0$0
Early termination fee$0$0

To understand how Fattmerchant’s pricing works, you need to understand interchange-plus pricing. With interchange-plus, the standard “wholesale” cost of each transaction (which is the same no matter which processor you use) is separated out from the markup, which is the portion that the merchant account provider (Fattmerchant in this case) actually has control over.

After you understand interchange-plus, you’ll easily be able to pick up on how subscription pricing works. Here’s an example of a typical fair market interchange-plus quote:

  • $40 per month including virtual terminal and PCI compliance

  • 0.35% + $0.15 per transaction

Fattmerchant’s pricing for an equivalent plan looks like this instead:

  • $99 per month including virtual terminal and PCI compliance

  • 0.00% + $0.15 per transaction

While the monthly fees are higher with a subscription service like Fattmerchant, the percentage fee is eliminated. You pay your monthly fee for “membership” in the credit card processing networks. After that, you just pay a small fee for each transaction (aside from the “wholesale” cost, of course). It’s as simple as that.

Want to know which is a better deal? Well, the truth is that it depends on a number of factors including your average transaction size, total monthly credit card processing volume, and how much value you find in the web-based software Fattmerchant provides along with your membership. It tends to be a bit more expensive than average for low-volume merchants, especially if they don’t have much use for the invoicing, billing, and reporting tools. These tools can add a huge amount of value to the account because they would be expensive if purchased elsewhere, and even then they wouldn’t have the same level of integration as the built-in tools.

Volume Discounts

A cool thing about subscription pricing is that it has volume discounts built-in. Typically, you would need to constantly negotiate for better rates as your business grows. Not so with Fattmerchant. Your subscription fee remains the same, even as your volume grows. This means that your subscription fee becomes a lower percentage of your volume as your volume increases. This is ingenious! For instance, $99 is 0.99% of $10,000 but only 0.099% of $100,000. Subscription pricing with Fattmerchant puts you on a sliding scale, where your percentage markup goes down as your volume goes up. This is smart and fair, and I really like it. In theory, it means that you’ll never have to negotiate down your rate again. And you’ll never overpay again either. As your business grows, you’ll automatically get a lower percentage rate. Even if you just have a busy month, you’ll get the rate you deserve for that busy time instead of overpaying with the rate designed for your slower average months. It’s a very logical approach!

Convinced that subscription pricing is worth a shot? Send Fattmerchant a message to get started. You can schedule a demo of the analytics and payment products to see if they might be useful for your business before signing up.

Contract Length & Early Termination Fee

Don’t be confused by the “no contracts” claim on Fattmerchant’s website. Like any other business relationship, your merchant account with Fattmerchant will be covered by a contract. In fact, they even provide their current Terms and Conditions right on their website — something very few providers will do for you. However, it’s not the typical three-year contract with an automatic renewal clause and a hefty early termination fee (ETF) if you close your account early. Instead, all Fattmerchant accounts feature month-to-month billing with no early termination fee. You’ll need to provide thirty days’ notice when you close your account, but that’s it. At the end of the day, their “contract” allows them to submit your information for approval with their underwriting department, but in no way holds you to any monetary obligations.

It’s also important to note that the Terms and Conditions provided on Fattmerchant’s website are from their backend processor, and that document does mention a three-year initial term with an automatic renewal clause extending the contract for two-year periods. This provision does not apply to Fattmerchant customers, as your month-to-month term will be listed on your Merchant Processing Agreement/Application. Fattmerchant doesn’t provide a blank copy of this document, but it’s mostly a form, and the specific pricing provisions will vary with each merchant. The Merchant Processing Agreement/Application is also part of your contract, so you’ll want to review it very carefully before signing up for an account.

Sales & Advertising Transparency

Your first impression of Fattmerchant will probably be through their website, which has recently been redesigned. As you would expect from a young, tech-focused company, it’s very professional looking and easy to navigate. There’s a lot of useful, easy-to-understand information for prospective merchants and clear descriptions of the company’s standardized pricing plans. We’re sad to see that their FAQ has been deleted with the re-design, but most of this information is still available on the site – it’s just spread around a little more. At the same time, the company is continuing to update their Blog with useful and informative articles. We’re also very impressed by the inclusion of the Terms and Conditions right on their website. Just be aware that (1) you will also have a Merchant Application that spells out pricing and other terms specific to your contract, and (2) the posted agreement is only for National Processing Company. Your contract will be different if you’re signed up with another backend processor.

Fattmerchant relies on an in-house sales team and an online sign-up process to bring on new merchants. Because the company mostly sets up new accounts according to one of their three standardized pricing plans, the online setup process is a good choice if you’re in a hurry to get your account activated as soon as possible and you’re confident that one of those plans is a perfect fit for your needs. We recommend talking to a sales representative rather than signing up online if you have any doubt about how well Fattmerchant’s standard plans will fit in with your business.

Like any technology-focused merchant services company, Fattmerchant has a very active social media presence. Accounts on Facebook, Twitter, LinkedIn, and even Google+ are frequently updated with new content. They even have an account on Instagram. Also, their YouTube channel is very robust, with dozens of educational videos and a few customer testimonials.

Customer Service & Technical Support

Fattmerchant offers free 24/7 technical support via telephone and email. Live chat is also available during regular business hours. We haven’t received a lot of feedback about the quality of that support, but the few reports we’ve seen have been quite positive. In the merchant accounts industry, customer support is an area where companies frequently fall short. Most providers – even some of the really good ones – receive a lot of negative feedback about their customer support from frustrated merchants. So, it’s quite a good sign that Fattmerchant is apparently doing well above-average in this area.

Have you had any experience with Fattmerchant’s customer service? If so, please leave your impressions in the Comments section below. Thanks!

Negative Reviews & Complaints

Fattmerchant has been accredited with the BBB since 2015 and currently has an A+ rating. The company has had only two complaints within the last three years, and zero complaints within the last twelve months. You’ll also find five reviews of the company on their BBB page, four positive and one negative. It appears that the single complaint was resolved to the satisfaction of the merchant, and Fattmerchant deserves credit for going to great lengths to untangle the situation that resulted in the criticism. Overall, this is a very low complaint volume, particularly as it encompasses almost the entire period that the company has been in business. It’s also practically unheard of for a merchant services company to have more positive reviews than complaints. Needless to say, it’s a good sign that Fattmerchant is providing fair and honest service to their customers.

There are no complaints whatsoever against the company on Ripoff Report, and they currently have an overall 3.5-star rating on Yelp. Note that this rating comes from six 5-star reviews and two 1-star reviews, both of which received a response from Fattmerchant’s CEO.

Overall, Fattmerchant shows very little negative feedback from users, which is an excellent sign in an industry where even the more reputable providers receive a lot of criticism. None of the adverse reports suggest any particular trends or recurring issues that should raise any red flags.

Positive Reviews & Testimonials

You’ll find a brief written endorsement and links to video testimonials on Fattmerchant’s YouTube channel and the Our Customers page of their website. The testimonials – mostly from local businesses in the Orlando area – come across as unscripted and genuine. The company’s customer service receives a lot of praise, as well as the overall cost savings that clients reported after switching from their previous providers.

Fattmerchant also has four positive reviews on their BBB profile. This is somewhat remarkable given that most people use the BBB website to criticize companies, not praise them. They’re also the only provider we’ve seen that has more praise than condemnation on their BBB profile. The same trend is seen in their Google Reviews as well as Consumer Affairs.

Final Verdict

As you might have guessed, we really like Fattmerchant. In addition to their unique take on the subscription pricing model, their open, honest business style is a refreshing change of pace. Far too many companies in the merchant services industry rely on deception to lure in customers, so it’s a genuine relief to find a provider that treats their customers with respect and offers such a flexible and affordable service. We would like to see the success of Fattmerchant and the small handful of similar providers lead to long-lasting changes throughout the entire processing industry.

At the same time, no provider is perfect, and there are a few things to look out for in evaluating whether Fattmerchant is a good match for your business. For one thing, the company does not provide high-risk merchant accounts. Beyond that, it may not be a great value for low-volume merchants, especially low-volume retail merchants. Even low-volume merchants may find that the value provided by Fattmerchant’s platform — including invoicing, billing, POS, inventory, and other features — makes the service worthwhile. But the more you process, the more you’ll save.

Even with those caveats, Fattmerchant easily earns a rating of 5 out of 5 stars and our highest recommendation. They may be a young company, but they’ve enjoyed remarkable success so far and seem poised to go even further in the future. If you think that their service could be a benefit to your business, by all means, give Fattmerchant a try. Your bank account may gain a bit of fat thanks to this pricing model.

As always, we encourage readers who have had personal experience with Fattmerchant – good or bad – to leave a review in the comments section below. Thanks for your help and feedback!

Tom DeSimone
Based in New York’s Hudson Valley, Tom has written for Merchant Maverick since 2013 and currently serves as the website’s managing editor for payment processing content. His work is cited by publications including TechCrunch, Washington Business Journal, and Bank Advisor. Press seeking expert comments for stories related to credit card processing can reach him via LinkedIn for a prompt reply.
Tom DeSimone
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30 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    John

    This, and every other 5 star review you see about this company, is a paid review. Yes, PAID. As in, the companies listed on Merchant Maveric, Card Payment Options, and all other review sites have a price that they charge for a company to come in 1st, 2nd, 3rd, 4th, or 5th place. The google reviews? The company pays their employees to fill those out with as many anonymous gmail accounts as possible ($10 per review without a cap). Just some FYI.

      Amad Ebrahimi

      Hi John,

      I am the Founder/CEO of Merchant Maverick. First and foremost I want to thank you for your comment, I really appreciate the honesty and directness. I do, however, want to clarify a couple of points:

      1. We do not get paid for placing a company in 1, 2, 3, 4, or 5. At the moment, our ranking process is determined by two factors, rating, and performance. If you take a look at our comparison charts, the majority of featured vendors are either 5-star or 4.5-star. We have the occasional 4-star vendor sprinkled in, but for the most part, we only feature the highest-rated companies. If you’re wondering whether we get paid to increase our editorial ratings, that is an absolute “No.” We will never take money in exchange for a rating increase. That’s not how we operate. As you know, the internet is a very transparent place and we understand that eventually our reputation will be tarnished if we manipulate ratings as a way to earn money. God knows we already get accused of manipulation (as evidenced by your comments) without engaging in those types of activities, but that’s part of the business. I’m usually a pretty skeptical person myself, so I can understand your suspicion. With that said, we have considered allowing vendors to pay for the #1 position on our site, and it’s something we may implement in the near future, but we will have contingencies in place to make sure only the best companies are positioned at #1. We will also be very transparent with our readers about our process by adding some commentary to our page “How This Site Makes Money.”

      Moving on to our performance metric for ranking…

      Considering how many high-rated vendors are on our site, we need some way of giving the right vendors more exposure, while generating revenue for our company. Yes, we do earn money from referrals, so it makes sense for us to grant exposure to the highest-rated vendors that perform the best. High-performance to us is a measure of customer satisfaction, so if a large number of our readers are choosing Fattmerchant and staying with them, then it makes sense for us to give Fattmerchant the most exposure. As a for-profit company, that’s pretty much a no-brainer. Does that mean we’re steering our readers in the wrong direction? Definitely not. We’ve done our research on Fattmerchant and we know they’re a great company. Do they have complaints? Of course, but what company doesn’t have complaints? We look at overall patterns, not single complaints, and we roll those patterns into our own assessment. That’s how we come up with our editorial ratings. High-rated, high-performing partners get the most exposure on our site.

      2. I can’t speak to the Google reviews, but user reviews on our website are all transparent, including the company name. They are not anonymous Gmail accounts, and as you can see, some of them are negative reviews. We don’t allow fake reviews on our site, as they’re pretty easy to spot.

      With that said, I can see that you’re personally using a gmail account and you haven’t included your full name or business name. I’m curious to know, have you actually used Fattmerchant?

        Karen Zipser

        Organization Name: Friends Conference on Religion and Psychology

        It all looks great and I was particularly attracted by “no contract.” But when you look at the terms and conditions, there is a contract–it appears you are obligating yourself in perpetuity to the underlying merchant bank/processor, see?: “This Continuing Unlimited Guaranty shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, executors, administrators, successors, transferees and assignees.”
        When I’m no longer an officer of this organization, I don’t want this obligation to continue following me and my son and grandchildren.

        • Organization Name: Friends Conference on Religion and Psychology
        Robyn Campbell

        Organization Name: Alliance Textiles

        We began using Fatt Merchant and once we had told all of our clients about being able to pay with credit cards now, Fatt merchant started “withholding” all of our funds that we received from our clients. They said they needed to “investigate” as standard procedure to make sure everything was OK with one of the payments. Meanwhile, they withheld ALL of our payments and our cash flow situation became dire. The one payment they felt they needed to “investigate” was a payment by a long time, elderly client who had used the wrong zip code. He himself, had to call them and correct it. We sent in paperwork correcting it and explaining that he has two locations, his home and his church office and he got them mixed up. They said they needed to speak to him again and started leaving him harassing messages when he wasn’t home. Weeks later, they still kept, not just his one payment, all of our payments from all of our clients and would not return my calls. After that situation was finally resolved, costing us financial problems and reputational ones, we cancelled our contract with them a couple of months later. I sent an email and made phone calls and was told it was cancelled. Then I received an “official” closure document in an email that needed to be signed and emailed back, which I did the same day, which was on May 29th. They could have sent me that document weeks earlier but never mentioned needing it. Then they say we must pay them for the month of June, even though we now have a new provider, because we must give a full 30 days notice with payment. So I pay them for the extra month. Then they charge us for July and August , plus an additional fee of $50 for not using our portal during those months. They are a dishonest and incompetent company.

        • Organization Name: Alliance Textiles
        katherine m page

        Organization Name: Southwest Cycle Co.

        [Fattmerchant] I feel as if you have missed informed me, I started receiving your services back in 2016, I talked to a representative back in November of 2017 told her that our business was closing down for good December 1st 2017. I was told then I needed to call back in April 2018 to cancel our contract instead of renewing it. Now i’m being told that I didn’t have a 2 yr. contract that it is a 3 yr., and it is going to cost me 600.00 to cancel early plus we haven’t used you equipment since October 2017. But I am paying an outrageous amount of money for such equipment rental fees. I feel as thou your company has done me wrong. And I would never use you again, and will tell others about your ways…..

        • Organization Name: Southwest Cycle Co.
        Patrick Fay

        Organization Name: BigDiamondsUSA Inc.

        I am in the eCommerce jewelry business and most of my transactions are keyed in. Individual sales could range from $4,000 to $40,000. On occasion a customer returns the item they purchased for refund. On these occasions I have noticed that Element and now Vantiv do not return the V/MC interchange fee and keep it for themselves. I read on the Visa website that these interchange fees are refunded to Vantiv and they are to be refunded to my bank account, but Vantiv says NO. This was all brought to my attention because I recently refunded a $37,000 purchase and Vantiv kept $1,568 (4.9% interchange fee). So my question is does FattMerchant refund the full interchange fee to my bank account?

        • Organization Name: BigDiamondsUSA Inc.
        Jessica Dinsmore

        Hi Patrick,

        4.9% is too high to be interchange alone, though there are a number of factors that come into play, and we don’t know enough about your situation to say for sure. I highly recommend you contact Fattmerchant directly and ask them about their practices in regard to this. We trust Fattmerchant will answer you honestly.

          Lisa Lange

          Hi, currently looking for a new merchant service since Bank of America is killing us with fees? We are a small food truck vendor, roughly 7-10k revenue per month. Just opened the business end of March. Fattmerchant sounds pretty good. Just wondering, I own my clover go equipment, will it be transferrable to this account? Does Merchantmaverick call business like my own to help them make a decision when switching to a new merchant service…help!

          Thank you,
          Lisa

            This comment refers to an earlier version of this review and may be outdated.

            Jessica Dinsmore

            Lisa

            Unfortunately, we don’t do phone consultations as that would be a service that we would have to charge for and we prefer to stick with what we do best…writing great free content. With that said, I would generally recommend a company like Square for any business doing less than $10k/mn because, in the long run, you would be saving money despite Square’s high % fee. However, since you already have a Clover system, I think that you may be stuck with going with a processor that works with Clover. Fattmerchant is a great processor, however, their pricing model (subscription) is best suited for high-volume businesses, not low-volume (under $10k/mn). You may be able to talk to Fattmerchant and get them to give you special pricing though.

              This comment refers to an earlier version of this review and may be outdated.

              Compliance

              I am looking to save money
              I run what is considered a high-risk account with recurring billing.
              currently paying 10% of all revenue
              and would like to cut it down to 5% or even better if possible
              Can you or FattMerchant refer me to the right people?

                This comment refers to an earlier version of this review and may be outdated.

                Jessica Dinsmore

                Hi “Compliance”,

                We recommend Durango to most high risk merchants generating sales over $10,000/month. If your monthly sales volume is less, I’d suggest Square.

                  This comment refers to an earlier version of this review and may be outdated.

                  RICKY BILDERBACK

                  I UNDERSTAND THAT IF A CUSTOMER HAS A DISPUTE THAT THE MERCHANT SHOULD WITHDRAW AND HOLD THE CUSTOMERS MONEY UNTIL THE DISPUTE IS SETTLED BUT FAT MERCHANT HAS HELD ALL FUNDS FOR THE LAST FOUR DAYS TOTALING 9200 AND THE CUSTOMER STILL HAS THE PRODUCT THAT WAS SOLD FOR 7600 THAT’S NOT WRIGHT AND I DON’T KNOW IF I’M GOING TO GET MY DEPOSITS FOR TODAY OR TOMORROW ETC… RB AGE 51 IN BUSINESS FOR 41 YEARS SWITCHED TO FATMERCHANT FOUR MONTHS AGO WILL BE SWITCHING BACK TO MY BANK

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Fattmerchant

                    Hi Ricky! I’m sorry to hear about this experience. Thankfully, following the typical procedure for these situations, your funds have been released back into your account. We hate to see you go, so please feel free to reach out to us directly and we would love to speak about your account off-line. Looking forward to making this right and continuing to support your business!

                      This comment refers to an earlier version of this review and may be outdated.

                      RICKY L BILDERBACK

                      I WOULD LIKE TO SAY AFTER MY REVIEW I HAVE WORKED OUT ALL ISSUES WITH THIS MERCHANT AND HAVE BEEN VERY SATISFIED SINCE

                      5

                        This comment refers to an earlier version of this review and may be outdated.

                        felix gusano

                        I don’t get it. This “savings” pricing method seems completely fanciful for a small business. On a $99/mo “plan” – you have to do monthly no less than $70,000 (at the low end) to $140,000 (medium end) BEFORE you see a single penny of savings.

                        On interchange + markup plans: there are many with mark-ups between 7 and 14 basis points over interchange, i.e., 0.07 to 0.14 % or in decimals (so that we can multiply /divide easily) 0.0007 to 0.0014.

                        So for any savings – at all – you would have to do sales where 7/100ths of 1% to 14/100ths of 1/% of your monthly sales is more than $99. So for any savings, it would have to be monthly sales greater than $99 = 0.0007(x) or +/- $141,000 / mo; or for the other rate, greater than $99 = 0.0014 (x) or +/- $71,000 / mo.

                        Sounds to me more like that Gullah proverb: Feed ’em with the corn; ‘n then stuff ’em with the cob!

                          This comment refers to an earlier version of this review and may be outdated.

                          Melissa

                          Hi Tom,
                          We are in the market for a company that will provide us with online payment options. Fattmerchant seems to fit the bill and the guy I’ve spoken with is great at answering questions quickly. I’m wondering if there are other companies out there that would also be worth a look. We need recurring payment options, one-time billing (for folks who don’t want recurring and occasional extra fees and purchases). Real-Time cash flow, client management and e-invoices as well as a fast turn around to our bank account.
                          So far I like them, but we’re still shopping around.
                          Thanks!

                            This comment refers to an earlier version of this review and may be outdated.

                            clint

                            hmm.. when I look at pricing on their website, I don’t see the “Coin” tier on their website. All I see is $69, $79 and $99 tiers.

                              This comment refers to an earlier version of this review and may be outdated.

                              Chloe Bahal

                              Hi Clint,

                              The “Coin” tier is their mobile option. If you take a look right under the featured tiers you will see “Ask us about our mobile reader options”. I hope this helps!

                                This comment refers to an earlier version of this review and may be outdated.

                                Brandon Brown

                                I was working with the company and had issues with charging a card and when I was contacted by the backend department that I cannot receive payments from one of my transactions I was very frustrated then got various charges on my account of -$1220, -$453 and -$1109 on my account that made me go into negative plus fees of $35 EACH transaction and they will not refund me! VERY FRUSTRATEDGood tip just use – Payment Depot. Thank me later

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  john Ramirez

                                  Hi Tom, what are the pros and cons of accepting e-checks instead of credit cards through a company like this to reduce my monthly costs of interchange and all the other fees that go along with it?

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Tom DeSimone

                                    Hi John,

                                    The biggest trade off is time. eChecks/ACH will take longer to clear than card payments. Some customers may also view it as an inconvenience. The major benefits are much lower cost for you and generally a lower likelihood of fraud. Here’s an article we published about this topic.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Gustavo

                                      Hi! Does Fattmerchant.com accept MOTO payments?
                                      Thank you!

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Tom DeSimone

                                        Yes they do!

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Jean

                                          They went up a lot since this review. Check their website. Their plans are $69, $79, and $99 a month.

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Tom DeSimone

                                            Thanks for the heads up Jean. We’ll update this.

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Susan Ashley

                                              I’m in the process of getting quotes from Fattmerchant and one of the other 5 star companies. I have been told by Fattmerchant that I will need separate accounts for my brick & mortar and e-commerce site. I noticed on one of the other company reviews (Payment Depot) that at least these two companies are requiring that which I prefer not to do. Is this common? I’ll have to do a cost benefit analysis to figure out what’s right for our organization but would like any additional advice Tom can offer.

                                                This comment refers to an earlier version of this review and may be outdated.

                                                clint

                                                your review doesn’t really mention interchange fees in the fees part of the review, so it is kind of unintentionally(?) misleading. your review says $29 per month + $0.25 per transaction, yet their website states $29 per month + $0.25 per transaction +interchange fees. seems like an important thing to leave out.

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Amad Ebrahimi

                                                  Thanks Clint. Fixed.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Lauri Karstetter

                                                    Hi Sadie,
                                                    Would love for you to set this account up!
                                                    Thanks,
                                                    Lauri

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Gabe

                                                      Restaurant Owner, New York…I switched to FattMerchant a little while ago. They have delivered on every promise. I’m saving right around the 40% they claim on the website. I could not believe it. Invoices that make sense.. I know exactly what I’m being charged for. Really good online reporting tools too which my old processor did not offer. On top of that, they have probably the best customer service I have ever dealt with. The people in the office are really enthusiastic about what they are doing. They respond to my emails within minutes. (this was nearly impossible with my old processor)This company is legit

                                                      5

                                                        This comment refers to an earlier version of this review and may be outdated.

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