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Stax By Fattmerchant Review

This affordable platform comes loaded with features and integrations that make it a great value for a wide variety of merchants.

    Jason Vissers
  • UPDATED

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Stax by Fattmerchant

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Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
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⭐️ Our Top Pick To Get Your Merchant Account Approved ⭐️

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PaymentCloud has an excellent track record for both service quality and account approvals.

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44 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Scott

    Organization Name: Specialty Fabricators

    Compete frauds. Was told they could not verify our business, and needed more documents. I told the salesmen I was going to another service provider, and never submitted the additional documents they requested. Now they are charging me for an account they magically verified without documentation and after being told to cancel the process.

    1
    • Organization Name: Specialty Fabricators

    This comment refers to an earlier version of this review and may be outdated.

    Mike Volkin

    Organization Name: Volkinator Enterprises

    This company was a complete nightmare from start to finish. Their software didn’t work, constant errors and they kept charging me after the account was closed.

    1
    • Organization Name: Volkinator Enterprises

    This comment refers to an earlier version of this review and may be outdated.

    JR

    Organization Name: DBH

    All I am going to say is READ their 26-page Merchant Services Agreement all in micro-small print…bet only 1% of their clients read before signing. No one in their right mind would sign the terms of this agreement!

    2
    • Organization Name: DBH

    This comment refers to an earlier version of this review and may be outdated.

    DANILO FERRER

    Organization Name: IV RX BUSINESS DEVELOPMENT CO

    I actually filed a consumer complaint against Fatt Merchant with BBB. I was stunned Fatt Merchant responded very quickly in complete contrast to how they treated me when I was doing follow-ups on email, text messages and voice messages. They just seem not to value you as a potential customer.

    Well, this is my story. I filed applications for 3 businesses with them. Their Sales Rep initially contacted me and laid out the requirements which I later on provided. In November, he told me that the first business cannot be approved, but the second and third business was already approved.

    I had hoped they will send a formal notification of the approval, followed by the card terminal and a system integration plan for our website. None of the three were provided, instead, they started charging us, initially $5.00 for each of the 2 business, then $118.00 each the following month, then another $118.00 each the following month. I was able to stop future charges for the second business, but the 3rd business was again auto charged $118.00 for the 3rd month. Total auto charge was $482.00.

    Since the initial auto charge, I started reaching out to them why they already started charging when our system is not yet integrated. They said he would look into the matter and will get back to us. This went on and on until sometime in Dec 2020, I already wrote their Customer Service Dept when the Sales Rep had an auto response saying he was on vacation and will be back Jan 3 2021. I was hoping since it was already their Customer Service Dept, I would get a better service. Lo and behold, it was the same – no response after a week. I sent a follow-up and the Manager of the Customer Dept responded and said she will look into the matter. Unfortunately, nothing happened.

    January 2021 came, I hoped the Sales Rep would respond to my numerous emails, text messages and voice messages. He responded after about 2 weeks and said that he will take care of reimbursing all auto charges made. I also made the request to cancel the application of the 2nd business and just pursue the application of the 3rd business and any charges made on the 2nd business can be applied to future charges on the 3rd business.

    I hoped everything will be crystal clear moving forward. I was proven wrong again because the same thing happened. I never heard from the Sales Rep again and so I reached out to the Manager of the Customer Service Dept. I also got messages that the Sales Rep was on training, was on vacation, etc.

    Then on Feb 4, the Sales Rep had the gall to send an email stating that our application could not be approved – the reason given was “due to the current economic environment and tight regulations surrounding it”. To be honest, I cannot convert his explanation into simple layman terms that can be comprehended by my human brain to explain why they started charging us in the first place. His explanation just did not make sense at all . . . . PERIOD!

    They pride themselves with a tagline that says “Best-in-Class Service”.

    Really??? Seriously???? You be the judge!!!

    To say I am disappointed is a gross understatement. I now want to move on from this horrible nightmare. If I can give a ZERO star rating, that is what they deserve.

    • Organization Name: IV RX BUSINESS DEVELOPMENT CO

    This comment refers to an earlier version of this review and may be outdated.

    Joe

    Organization Name: Six Thirteen Originals

    We are a mid-sized company of about $2 million+ in credit card transactions. The fees were certainly lower and easier to understand than most. I’ll give them that.But God help you if something goes wrong.During the transition form our old merchant, settings were incorrect with our gateway, causing them to drop all our Amex transactions. I am now going on four weeks without complete resolution and having to face calling my customers to ask them for the funds directly. The sales contact dropped off the face of the earth when a problem arose, customer service is next to impossible to reach and takes hours, if not days, to respond. What I saved in funds I spent in labor reconciling and nagging them. I therefore cannot in good conscience recommend them.

    1
    • Organization Name: Six Thirteen Originals

    This comment refers to an earlier version of this review and may be outdated.

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