CardConnect
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CardConnect Review

CardConnect offers a full range of high-quality products and services. However, lengthy contracts and high termination fees should deter small business owners.

    Jason Vissers
  • Last updated onUpdated

  • Frank Kehl
  • REVIEWED BY

    Frank Kehl

    Senior Staff Writer

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

CardConnect

Total Rating 2.6
Fees & Rates2.3

Products & Services4.2

Contract2.8

Sales & Advertising Transparency1.8

Customer Service2.4

User Reviews2.7

CardConnect At A Glance

  • CardConnect provides full merchant accounts from Fiserv/First Data
  • Offers a solid merchant services package, but no pricing disclosures
  • Merchants report being locked in to long-term contracts, poor customer support, and deceptive sales practices

Jason Vissers

Jason Vissers

Senior Staff Writer at Merchant Maverick
Jason has been writing about small business software platforms, services, and financing since 2015. Jason’s expertise has been featured in Yahoo Finance, Time/NextAdvisor, Home Business Magazine, CreditCards.com, GoBankingRates, TheLadders.com, and other publications. He has a bachelor’s degree in Political Science from San Diego State University and currently lives in Philadelphia, Pennsylvania.
Jason Vissers
View Jason Vissers's professional experience on LinkedIn.

Credit Card Processor Review Methodology

We evaluate and test each payment processor that we review at Merchant Maverick, placing special emphasis on certain key characteristics in order to generate our granular ratings for merchant accounts and credit card processors.

For payment processing reviews, we use a 24-point rubric to evaluate the provider. First, we look at pricing structure – interchange plus, subscription-based, tiered, or hybrid – giving the most points to providers that provide fair, transparent pricing and docking those that rely on tiered models. Then we examine rates, the presence and transparency of early termination fees, and any additional fees.

We also look at contract length and fairness and test out sales staff and customer service channels ourselves to ensure that the company uses reputable, above-the-board sales techniques. Finally, we take the company’s online reputation into account, reading customer reviews and comments.

Read more about how we rate payment processors.




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Sources

To learn more about how we score our reviews, see our Credit Card Processor Rating Criteria.