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CardConnect Review

    Jason Vissers
  • 32 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
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32 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Peter Gilboy

    Organization Name: Trackers Research

    Just try to leave them. It’s impossible. They are still billing me after 3 months. Good luck. Or, better yet, look elsewere.

    1
    • Organization Name: Trackers Research

    This comment refers to an earlier version of this review and may be outdated.

    Amna

    Organization Name: Saba Homes

    I would not give Card connect or Card pointe 1 star, the worse company we dealt with !!! Customer service is zero, plus the biggest crooks out there. We are a registered non-profit and they have been deducting thousands of dollars in fees and state and federal taxes, when asked why we were told our charity name on their file does not match IRS record when we submitted our W9 and other documents they asked to correct the error in our charity’s name, they still have not stopped deducting thousands of dollars worth of fees and taxes. We been calling them for one week now and getting a run around. We also, reached out to Salsa Labs who got us stuck with Card connect in the first place and after constant requests for help all we are getting is a run around !!!!

    1
    • Organization Name: Saba Homes

    This comment refers to an earlier version of this review and may be outdated.

    david

    Organization Name: cew

    I have been with First Data for many years and since it became Cardconnect have had all kinds of problems with their BS fees and getting refunds. I quit using my mobile cell terminal almost 12 months ago and they are still billing me the 9.95 monthly fee. Cant get them to stop or give me the promised reunds.

    • Organization Name: cew

    This comment refers to an earlier version of this review and may be outdated.

    Jon

    Organization Name: ChowCow

    Terrible service. I requested a cancel of our account in writing and they proceeded to not cancel and then charge us over $100 in fees. I requested that they refund them and they agreed, then proceeded to not follow through, not call or email back, and basically stonewall me. I’ve probably tried calling 20+ times over the past few months and I can’t even get our rep to answer or call back anymore. Avoid at all costs.

    1
    • Organization Name: ChowCow

    This comment refers to an earlier version of this review and may be outdated.

    Michael

    Resending this because i though i can rate 0 stars but i cant so minimal amount of stars. Horrible horrible company. You are not a cared for customer just an account for their access to charge frivolous fees. This is the worst type of company you can think of. Do not fall into this web.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Robert Bunkley

      Organization Name: Atlantic Pro Divers

      Had to call my attorney to get my money from a deposit. Sometimes takes weeks to get dailey cash outs. Worst customer service ive ever seen. In my opinion they are crooks. seeking further legal action against these crooks for breach of contract and damages

      1
      • Organization Name: Atlantic Pro Divers

      This comment refers to an earlier version of this review and may be outdated.

      Christy Mulert

      Organization Name: Tails and Trails Pet Boarding

      They are awesome getting you up and running, BUT if you have to call their customer service line, DO NOT EXPECT to be helped without a 45 minute or more hold time. Horrible customer service and overpriced equipment. DO not go with them or sign any contract.

      1
      • Organization Name: Tails and Trails Pet Boarding

      This comment refers to an earlier version of this review and may be outdated.

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