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CardConnect Review

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CardConnect Review

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Date Established
2006
Location
King of Prussia, Pennsylvania
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



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27 Comments

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    Robert Bunkley

    Organization Name: Atlantic Pro Divers

    Had to call my attorney to get my money from a deposit. Sometimes takes weeks to get dailey cash outs. Worst customer service ive ever seen. In my opinion they are crooks. seeking further legal action against these crooks for breach of contract and damages

    1
    • Organization Name: Atlantic Pro Divers
    Christy Mulert

    Organization Name: Tails and Trails Pet Boarding

    They are awesome getting you up and running, BUT if you have to call their customer service line, DO NOT EXPECT to be helped without a 45 minute or more hold time. Horrible customer service and overpriced equipment. DO not go with them or sign any contract.

    1
    • Organization Name: Tails and Trails Pet Boarding
    dante stone

    Organization Name: I.D. Creative Designs

    I don’t normally leave negative reviews but at this point, I am unsure what else to do. Card connect has been withholding money from my company for close to TWO MONTHS. With very poor communication of when we will be able to receive what they are withholding from us. The customer service representatives are sweet unfortunately they have no power to give us any answers to when this nightmare will end. The structure of the company is not user friendly even for employees it seems as if they have to jump through hurdles to give customers answers. We will 1000% be taking our business elsewhere as soon as we receive what is being withheld from us.

    1
    • Organization Name: I.D. Creative Designs
    Rocky

    Organization Name: Breakfast & lunch

    Bed very bed costumer service and nonsense fees, run run run far away from this

    1
    • Organization Name: Breakfast & lunch
    Kimberly Lewis

    Organization Name: The Revolving Door

    Contacting CardConnect to have fees refunded for not making our “quota” during the time that the governor has forbid us to open our doors due to Covid-19. How incredible that they would not honor that request in light of the incredible situation that small business is faced with. I don’t need to do business with any company would conduct business in that matter. Sham on them!!!

    1
    • Organization Name: The Revolving Door
    Bryan Castro

    Organization Name: Bryans Bees

    To whom it may concern,
    I am cancelling this account due to horrible customer service.  First, my bank account was overdrawn.  After investigation I found that you were withholding 25% of all charges.  I had not been notified, and only discovered the problem because I did my own investigation.  Upon calling your company I was connected with a fellow who said we would have the money refunded in 5 business days.  I called today, which is the sixth business day.  I was put on hold and hung up on three times.  On the fourth attempt I was connected to a manager after a 20 minute wait.  She sounded pissed off to have to talk to me.  I wanted to know first, if I could get the money back, which she declined.  I then asked if the money was being held by the IRS in my personal sole proprietor account, or in the LLC account.  She refused to answer.  She asked me who I spoke to previously.  She informed me that while there are notes on file, they are unlikely to be accurate, so it isn’t worth looking at.  I asked her where the notice supposedly sent last fall about the withholding was sent.  She did not know.  I told her that I was given an email informing me of the withholding yesterday, which she claimed doesn’t exist.  
    Overall, her attitude, and the way this entire ordeal has been handled is horrible.  While this is only around 1% of my annual income, as a beekeeper, all our money comes in the Spring.  The timing of this incident couldn’t be worse, and I am thoroughly disappointed by the way that the funds I trusted you with were handled, and the attitude of your staff in resolving the situation.
    I am now short $1,000 that I will supposedly get back to a mystery account at tax time, and it is still unclear if they fixed any of my information.

    • Organization Name: Bryans Bees
    MICKEY ROBERTS

    Absolute worst customer service ever; I was with another company that sold to them; got a bill twice the monthly average; tried to contact customer service today and was on hold for 46 minutes, never talking to a live person. If I don’t hear back soon, I plan on going to the local DA and seeing if I can take out criminal charges.

      This comment refers to an earlier version of this review and may be outdated.

      Leslie Clapper

      Organization Name: Painted Rock Park

      They charged me twice for a $336 terminal and even though I sent them a copy of my bank statement showing the charges, they say they don’t show the charge in their system. This was 2 months ago and I still haven’t gotten a refund! They also didn’t tell me I was going to be charged $30/mo for being out of PCI compliance. Since I wasn’t using the terminal I didn’t worry about it. I didn’t use it because after being on the phone with support for 45 minutes to get my account into compliance, I decided I’d just use the online payment system and not swipe cards. I’m going to call my attorney to get my refund and my accountant to go through the statements from them since it appears I didn’t get all of my money transferred.

      • Organization Name: Painted Rock Park
      Mike Moshier

      Dishonest company from the snake in the grass independent salesman to the upper management. It is nearly impossible to reach them by phone. All representatives are allergic to customer service and lie with absolute comfort. Total bait and switch operation and should be avoided at all cost. Any benefit you receive by their processing would necessarily have to be accidental. Awful company.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Ken Williams

        Organization Name: Pinehill Inn

        Terrible. Cancelled and went back to my former processor after 2 months. Moved to CardConnect/CardPointe because new reservation system for my B&B had an automated interface with them. Save money? Not at all. Setup poorly managed. Sent wrong card reader, at a nonrefundable cost of $170 and never set me up for Amex like I had for 13 years with my previous processor. Expected better reliability and quality control but did not receive it. Look somewhere else for a processor.

        1
        • Organization Name: Pinehill Inn

        This comment refers to an earlier version of this review and may be outdated.

        Bjarki

        Organization Name: Zebra Enterprises

        Canceled service without prior notice due to being a firearm related business. Refused extension to allow time to secure another service.

        1
        • Organization Name: Zebra Enterprises

        This comment refers to an earlier version of this review and may be outdated.

        JohnMichael Brunetti

        Organization Name: FASTSIGNS Downtown Detroit

        Card Network has made it so easy to manage my business! With CardPointe, I’ve been able to manage transactions in real-time from my phone and my desk. I love the advanced security of the hardware, too. Making sure my customers are safe from a data breach is very important, and the folks at Card Network make sure I’m never at-risk

        5
        • Organization Name: FASTSIGNS Downtown Detroit

        This comment refers to an earlier version of this review and may be outdated.

        Anthony Redfern

        Organization Name: Redfern Investigative Consultants

        Card pointe does not provide customer service or communicate with it’s clients. Further they batch their clients funds and then utilize an excuse to not provide the funds earned by the client instead holding the funds while drawing interest from the funds. When contacted they have an error of ignorance to the client indicating they can do what ever they want and the client has no recourse or action until they are ready to release the funds. A company which does not care about customer satisfaction or attempting to work with their clients.

        • Organization Name: Redfern Investigative Consultants

        This comment refers to an earlier version of this review and may be outdated.

        Kristin

        Organization Name: San Carlos Restaurant

        We’ve never worked with this company, never signed up with them, never signed a contract, however the company we finally escaped from (after finishing our contract and returning equipment) must have sold our information to CardConnect and now they are taking money from us even though we do not use their system and have never signed up with them. We put a stop on the direct withdrawal through our bank and then CardConnect tried to send us to collections. When we try to call them, we get a customer service representative who says Management is too busy to speak to us. We will be contacting the Better Business Bureau and the next person to contact them will be our lawyer. This company is stealing from us and they should be put out of business. DO NOT SIGN UP WITH THEM!!!

        1
        • Organization Name: San Carlos Restaurant

        This comment refers to an earlier version of this review and may be outdated.

        STEVI BELLE

        Organization Name: SacredNature, LLC

        Years of excessive fees. This company says that the company that originally signed the account up agreed to all the fees. The agent has never been heard from by anyone in the company. The account executive that dealt with my complaint agreed that the fees had been excessive….but when asked to rectify the issue they declined. Ended up canceling the account. Had an account with them for over 15 years and would not recommend them to anyone. You are better to go with PayPal or Square.

        1
        • Organization Name: SacredNature, LLC

        This comment refers to an earlier version of this review and may be outdated.

        Fred Galley

        Organization Name: Galley Studio

        After suffering through 4 years of extra charges and added on charges I was so releaved to get to the end of my contract. I made sure I went 4 years and 1 month. They still charged me a $350 early termination Fee. I don’t care. I found another great company with really low fees and no early termination fee.If your smart enough to look here, RUN!

        1
        • Organization Name: Galley Studio

        This comment refers to an earlier version of this review and may be outdated.

        HUI JUN Li

        Organization Name: OMG BOBA TEA

        Bad Company Fraud like, so much fee and so much lies from the agency and company 800$ cancelation fee and at the beginning they said no fee like what?

        1
        • Organization Name: OMG BOBA TEA

        This comment refers to an earlier version of this review and may be outdated.

        Joe Ruzich

        Organization Name: Synergy

        The account rep who signed me up did the classic bait and switch on all aspects. 2 months later he is no longer working there. No help from the person who took over his position and am unable to be connected to anyone else after multiple requests. So far at the end of the day I’m actually paying more than with square overall. Read CAREFULLY before you sign and don’t expect them to modify anything after you sign, regardless of what their rep says during the sign up process. Terrible experience and now locked in for 3 years. Learn from my mistake 🙂

        1
        • Organization Name: Synergy

        This comment refers to an earlier version of this review and may be outdated.

        Greg

        Organization Name: State of the Art Landscape

        This company should be avoided at all costs. They do not process your CC payments in a timely manner and when you are successful enough to have a great client pay you a large sum on a CC, they put your payment into their “risk” department with no warning. It’s as if our payments were seized by the government. There is no person that will tell us when we are getting our money, no person telling us why it was held, no person to be accountable. We ask to talk to someone in “risk” and we are told on the phone that they are understaffed; who does this?? This has happened multiple times so we pre-called them when the next large payment was about to go in and they assured us it would be processed in short order – that was 3 weeks ago and now I’m writing checks on my credit line to cover costs due to a 6 figure payment being held by this “company”. We’re moving on.

        1
        • Organization Name: State of the Art Landscape

        This comment refers to an earlier version of this review and may be outdated.

        BRUCE SHAW

        Organization Name: woodhill supply, inc

        worst customer service since AT&T…you cant get any results calling with a problem.not only that, but you cannot call back and talk to the same person, therefore you have to re-explain the problem every time.oh, and the length of time it takes to get someone on the line can be longer than 45 minutes…in December, Card Connect deducted our account twice for over 1500.00 and we are still trying to get our money back. even thou a Moron can readily see where they did it….we have emailed proof of their errorseveral times and they continue to ignore it…if there is anyone who works there who cares, i would like our money back…..i would rate them a zero, but that option was not available

        1
        • Organization Name: woodhill supply, inc

        This comment refers to an earlier version of this review and may be outdated.

        Jherm

        Organization Name: bico

        Used them for almost 5 years, paid them thousands of dollars. Sold my business and they charged me another $1000. My bad, did not read the small print! Was never told by agent any of the down sides. Very poor company to deal with a million prompts They only want your money! lousy service! Stay away!!! bad news!

        1
        • Organization Name: bico

        This comment refers to an earlier version of this review and may be outdated.

        Robert Stephens

        Organization Name: Rcshomebiz.com

        Nothing but a con. Cancel 2 months ago and got charged 205 .90

        1
        • Organization Name: Rcshomebiz.com

        This comment refers to an earlier version of this review and may be outdated.

        Heather

        Organization Name: Style Me Nova

        Worst System!
        Would never recommend! They faulse advertise! There are large fees! Will take money out of your account without knowledge. On your account page it doesn’t even show what money is taking out of your account. You also have to do everything through a laptop or desk top computer. Can not be done through a tablet!
        Worst costumer service as well.!
        SQUARE is 100x better I love it!
        Don’t waste your time with cardpointe/cardconnect

        • Organization Name: Style Me Nova

        This comment refers to an earlier version of this review and may be outdated.

        Kim

        Organization Name: CTI

        Appears CardConnect needs additional revenue. What kind of company will put in fine print on a Nov 2018 statement that you will be charged a $199 Annual Membership Fee (in all the years we’ve done business with them we have NEVER paid a “membership fee”). I was told that it is to support the platform?! and it was for services provided in Jan-Dec 2018. Does not seem ethical to me that at the end of the year they impose a fee for you doing business with them in the prior 12 months. Wish I could blind side my customers with “hey, thanks for doing business with us in the prior 12 months, as a gift we are charging you $199″Maybe their customer service will improve with the additional funds they raised this way, but we’ll never know as this is the last straw for us with this company.My advise – AVOID THIS COMPANY

        1
        • Organization Name: CTI

        This comment refers to an earlier version of this review and may be outdated.

        BRUCE SHAW

        Organization Name: woodhill supply, inc

        their customer support sucks…you wait forever for someone to answer the phone, then they transfer somewhere else and the wait begins…they sent us the wrong equipment, said they would overnight the correct ones..that was 3 days ago. there left hand does not know what their right hand is doing..just pathetic.. stay away from this card processor…3 thumbs down, even though i only have two 🙁

        • Organization Name: woodhill supply, inc

        This comment refers to an earlier version of this review and may be outdated.

        Dina Garcia

        Organization Name: Vida Nutrition, LLC

        I’d give zero if I could. They purchased my previous merchant account and once they took over they started charging me ridiculous fees every month. Fees that aren’t in my original contract. Fees I didn’t agree to. However, if I want to cancel and break my end of the contract I have to pay $490. Which over time will still be less than what my monthly fees will add up to.

        1
        • Organization Name: Vida Nutrition, LLC

        This comment refers to an earlier version of this review and may be outdated.

        Joseph Palmer

        Organization Name: Payscape

        Recently signed up a Cardconnect merchant to First American Payment System after merchant expressed displeasure with the Cardconnect services. The merchant was then hit with a $5000.00 (That’s Five Thousand Dollars) early termination fee. Beware of the applications you sign with CardConnect !!!!!!!!

        1
        • Organization Name: Payscape

        This comment refers to an earlier version of this review and may be outdated.

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