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CardConnect

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CardConnect Review

    Jason Vissers
  • 36 comments
  • Updated on:
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CardConnect

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Taking $5,000 per month or less in card payments?

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Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
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36 Comments

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    BROOK SHUFFS

    Once upon a time we were happy with this company. They updated their captcha security and now none of our clients can make payment with a mobile device or when using autofill and they just get an error code. They will not do anything to correct this issue. In this day and age everyone used mobile devices. Their customer support on this issue is horrible.

    1
      John Lineburg

      Organization Name: Liens Resort

      I cannot even rate this co as one star.
      Please use caution when any one of the numerous merchant service companies out there try and set you up with cardpointe or cardconnect.
      They have stolen or held ransom over $7,000 of ours and terminated our account all in less than 2 months of their service. The termination letter they sent does not give reason for termination nor does it say when or if we will ever get our money from them!
      And good luck trying to get a hold of someone who can answer your questions.

      • Organization Name: Liens Resort
      John

      Organization Name: River Fun Rentals LLC

      ZERO NOT ONE STAR

      They have ripped our clients and our company off period, we are talking over $10,000 and refuse to refund our clients or give us the money for our rentals those same clients paid to CardConnect Card Pointe to PPOass on to us and is OUR MONEY!

      Card Pointe CardConnect has taken 11 (a total of 13 security deposits as two clients had rented twice) of our clients Security Deposit’ s for jet ski rentals each one ranging from $300 to $600 each ticket . The rental amounts of each one ranges from $250 to $1,875.

      They continued and try to continue to charge us fees and take money from our checking account. We cancelled them and we have demanded they give us our money and refund our clients, they have directly caused the disputes of these 11 clients trying to get their money back from them and they CardConnect CardPointe continue to play games and tell our Company that has NOT RECEIVED A SINGLE PENNY THAT NOW SAID DISPUTES WILL RESULT IN 180 MORE DAYS ON EACH DISPUTE (we reiterated to them YOU AND ONLY YOU CAUSED ALL DISPUTES BY NOT RETURNING OUR CLIENTS SECURITY DEPOSITS YOU HAVE TAKEN AND KEPT)!!!!!

      Again CardConnect CardPointe has stolen RIPPED OFF our clients money NEVER GIVING US A DIME and refusing to give us OUR MONEY THAT IS RIGHTFULLY OURS! They have caused our Company an insurmountable amount of damage and caused our company name to be harmed.

      CardConnect Card Pointe needs to be on Ripoff Report,

      • Organization Name: River Fun Rentals LLC

      This comment refers to an earlier version of this review and may be outdated.

      jhonnysons

      Organization Name: My Saving Hub

      You are not a cared for customer just an account for their access to charge frivolous fees. This is the worst type of company you can think of. Do not fall into this web. I have been with First Data for many years and since it became Card connect have had all kinds of problems with their BS fees and getting refunds.

      2
      • Organization Name: My Saving Hub

      This comment refers to an earlier version of this review and may be outdated.

      Peter Gilboy

      Organization Name: Trackers Research

      Just try to leave them. It’s impossible. They are still billing me after 3 months. Good luck. Or, better yet, look elsewere.

      1
      • Organization Name: Trackers Research

      This comment refers to an earlier version of this review and may be outdated.

      Amna

      Organization Name: Saba Homes

      I would not give Card connect or Card pointe 1 star, the worse company we dealt with !!! Customer service is zero, plus the biggest crooks out there. We are a registered non-profit and they have been deducting thousands of dollars in fees and state and federal taxes, when asked why we were told our charity name on their file does not match IRS record when we submitted our W9 and other documents they asked to correct the error in our charity’s name, they still have not stopped deducting thousands of dollars worth of fees and taxes. We been calling them for one week now and getting a run around. We also, reached out to Salsa Labs who got us stuck with Card connect in the first place and after constant requests for help all we are getting is a run around !!!!

      1
      • Organization Name: Saba Homes

      This comment refers to an earlier version of this review and may be outdated.

      david

      Organization Name: cew

      I have been with First Data for many years and since it became Cardconnect have had all kinds of problems with their BS fees and getting refunds. I quit using my mobile cell terminal almost 12 months ago and they are still billing me the 9.95 monthly fee. Cant get them to stop or give me the promised reunds.

      • Organization Name: cew

      This comment refers to an earlier version of this review and may be outdated.

      Jon

      Organization Name: ChowCow

      Terrible service. I requested a cancel of our account in writing and they proceeded to not cancel and then charge us over $100 in fees. I requested that they refund them and they agreed, then proceeded to not follow through, not call or email back, and basically stonewall me. I’ve probably tried calling 20+ times over the past few months and I can’t even get our rep to answer or call back anymore. Avoid at all costs.

      1
      • Organization Name: ChowCow

      This comment refers to an earlier version of this review and may be outdated.

      Michael

      Resending this because i though i can rate 0 stars but i cant so minimal amount of stars. Horrible horrible company. You are not a cared for customer just an account for their access to charge frivolous fees. This is the worst type of company you can think of. Do not fall into this web.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Robert Bunkley

        Organization Name: Atlantic Pro Divers

        Had to call my attorney to get my money from a deposit. Sometimes takes weeks to get dailey cash outs. Worst customer service ive ever seen. In my opinion they are crooks. seeking further legal action against these crooks for breach of contract and damages

        1
        • Organization Name: Atlantic Pro Divers

        This comment refers to an earlier version of this review and may be outdated.

        Christy Mulert

        Organization Name: Tails and Trails Pet Boarding

        They are awesome getting you up and running, BUT if you have to call their customer service line, DO NOT EXPECT to be helped without a 45 minute or more hold time. Horrible customer service and overpriced equipment. DO not go with them or sign any contract.

        1
        • Organization Name: Tails and Trails Pet Boarding

        This comment refers to an earlier version of this review and may be outdated.

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