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Merchant One

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Merchant One Review

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Date Established
2002
Location
Miami Beach, FL
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.



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22 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    David Creason

    Organization Name: CH&H

    A completely crap service. I’ve had multiple issues with this company holding funds despite having set up high limits and notifying them we have a lot of keyed transactions. The claim they do 24 hour turn around on funds, but it’s a complete lie. After the account was active and we’d began using the service, they asked for additional documentation on our business and refused to deposit funds. Despite having ALREADY MADE deposits previously.They were dishonest from the get-go and I would not recommend them at all. As a small-business owner, they have taken away time and funds from the business as we have had to constantly contact them to find out where OUR money is. Save yourself a lot of hassle and USE SOMEONE ELSE!

    1
    • Organization Name: CH&H
    Virgil Adams

    Organization Name: Tag 1:!3

    I have paid more in fee than I have collected in sales, They are not small business friendly and its a $500 fee to leave early. I advise to look else ware. Over 400 in fees last year alone.

    1
    • Organization Name: Tag 1:!3

    This comment refers to an earlier version of this review and may be outdated.

    Mike Martinez

    Organization Name: Attraction Heating & Cooling

    Terrible experience.! This company will not deposit funds that have already clear my clients credit card. Users beware if you are a small job to job company which relies on revenue from completed jobs to pay for the next. This is not the service for you. Merchant One says funds are available 24hrs later. It’s a lie you may never see your money. You will also get nickle and dimed with outrageous fees. BEWARE!!!

    1
    • Organization Name: Attraction Heating & Cooling

    This comment refers to an earlier version of this review and may be outdated.

    Benjamin Sipperly

    Organization Name: United Hearts LLC

    Hands down the worst experience I have had with a company. The hidden fee’s and below poor customer service have been beyond painful. I have used this company for about 2 years now and tried to cancel after 3 months because of the poor service and was contacted but customer support and given a bunch of discounts and had had the royal carpet unrolled for me. I decided to stay, and they asked me to consider changing my review to reflect a better experience. Here we are over a year later and I regret not leaving.There customer service is relentless when they need something from you and nonexistent when you need something from them. I had people calling me almost every day when I was returning my terminal to them. It got so bad that it felt like one of those extended warranty scammers.To put the cherry on top of this crap experience, the $100 annual charge was included in my last month’s service.Beautiful…

    1
    • Organization Name: United Hearts LLC

    This comment refers to an earlier version of this review and may be outdated.

    James Anderson

    Organization Name: 4J Hose and Supply

    Hidden Fees, Cancellation Charges, Undocumented Account Withdrawals, Hiding Invoices, and added software charges are all part of the MerchantOne experience. This company relies on businesses unable to do math, or calculate what there fees actually are. After weeks spent setting up the account, buying additional plugins for my website, etc I finally began accepting transactions. My first bank debit seemed high. After being unable to locate any invoice on my portal, I called the company. After a lengthy call hearing excuses and claims a charge was wrong and a credit would ‘probably’ be forthcoming, I calculated my transaction charges were over 4% with all the attached ‘fees’. I requested where to go to cancel, and the rep sent me a cancellation form. Never were any cancellation fees mentioned. The form did state a maximum fee of $295 would be charged for ‘inconvenience’. Kind of ridiculous, since they did not deliver on original claims of cost and no trial period. However, I signed and returned cutting my losses. A few weeks later I found an $850 debit from them on my bank account. I would advise anyone moving away from this company immediately cut off any access they have to your banking. When I attempted to login and ‘find’ an invoice for this, my access was no longer valid. DO NOT SIGN A CONTRACT. The company charges a $25 per month ‘inconvenience fee’ for remaining months if you terminate. Even if only after one month and their failure to provide services as sold. Unfortunately, my contract was three years. This was not communicated to me when I requested cancellation (although I doubt I would have changed my mind). Their advertised 1.9% processing fees turned into 4% plus an $850 cancellation fee after just one month of service. This does not include cost of plugins, etc to make their system work with your website.DO NOT USE THIS COMPANY! There are more trust worthy choices available.

    1
    • Organization Name: 4J Hose and Supply

    This comment refers to an earlier version of this review and may be outdated.

    Lee Lackland

    Organization Name: AJ’S

    This place is a scam!! They’ve been holding my funds since the beginning of the year!! Tried to extort me for a large portion and when I didn’t give in they kept it!! Do not!! Do not!! Go here!! This place should be shut down and boycotted!!

    1
    • Organization Name: AJ’S

    This comment refers to an earlier version of this review and may be outdated.

    Lenny

    Organization Name: Lenny’s Pizza

    Been using Merchant One now for 8 years, great service great prices. Always there to help if needed. We are opening another store and Merchant One was there with all the help we needed.

    5
    • Organization Name: Lenny’s Pizza

    This comment refers to an earlier version of this review and may be outdated.

    Ron Johnson

    Organization Name: Cauda Pavonis Jewelry

    I highly recommend to anyone not to do business with this company. They are not only very incompetent and they will lie to you just to get you to do business with them.

    1
    • Organization Name: Cauda Pavonis Jewelry

    This comment refers to an earlier version of this review and may be outdated.

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