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Paya Review (Formerly Sage Payment Solutions)

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
1989
Location
McLean, Virginia
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



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    Mark Dingman

    Organization Name: California Laboratory Services

    Paya was fraudulent in their representation of Paya Connect. Spent 2 months trying to get their system to work only to find out that once an invoice was entered into their system it could NEVER be modified–how ridiculous from an accounting perspective??? Could not even change it with a CM or DM–completely unrealistic. Then to add insult to injury, I asked for our Paya account to be cancelled and it never was. The cancellation was requested in April and they have continued to debit our bank account for their minimum charge and I am sure will want a cancellation fee once I am actually able to reach a customer service rep–been on hold for over an hour now and no sign of life on the other end. Before this I have been disconnected 4 times in my attempts to reach them. Paya’s customer service department is as deficient as their software–run don’t walk to another merchant service company–these outfit is a flaky as dandruff!!

    1
    • Organization Name: California Laboratory Services

    This comment refers to an earlier version of this review and may be outdated.

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