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Paya (Formerly Sage Payment Solutions) Review

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Paya (Formerly Sage Payment Solutions) Review

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Date Established
1989
Location
McLean, Virginia
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



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12 Comments

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    bonnie foley

    DO NOT EVER DEAL WITH THIS COMPANY_ I HAVE NOT EVEN SIGNED UP WITH THEM AND THIS IS WHAT HAPPENED. HAVE SENT THIS ON TO THE STATE ATTORNEYS OFFICE AND FEDERAL FRAUD OFFICE , AND WILL CONTINUE LEAVING THIS ON EVERY SITE I CAN UNTIL I AM REFUNDED THESE COMPLETELY FRAUDULENT CHARGES THAT I HAVE BEEN RECEIVING FROM A COMPANY I NEVER HAD EVEN HEARD OF.Dear Robert,I have spoken with international bank card at length and with one of the corporate officers regarding the situation with this company called Sage. I purchased the check processing machine from international bank card. I paid $190 for it. At that time it was at my discretion to sign a contract with anyone that would handle my check processing, I know for a fact that I have never dealt with Sage solution, I have never received one single statement from your company I have never signed a contract from your company and from a legal standpoint you must provide me with a copy of my contract, I will not sign anything other than sending you this email that is enough to request for the contract. By law you must provide me with a copy of my contract that I signed and it must be an original. I believe you want me to sign something requesting my contract so you can have my signature and information to commit more fraud. I believe that your company has committed fraud and has somehow gotten my personal and bank information and decided to debit my account. There has never been any activity whatsoever for any checks ever being processed through your company by the machine that I purchased. This machine has never been activated. No such statement has been received by you. No 1099 has ever been issued by your company. No mail has ever been issued to me about your company no email has ever been issued to me about your company there has been zero contact from your company until I contacted you about these alarming fees that have taken place since June 2015. Your company has committed fraud to a small business owner and I find it alarming that I have no emails from this company whatsoever telling me anything. I will continue to fight this through my bank and I will report this to all agencies. Bonnie Metry-Foley Christiane Larue2243 Cole streetBirmingham, Mi. 48009Sales@christianelarue.com

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      This comment refers to an earlier version of this review and may be outdated.

      Erin

      Terrible service. Customer service is terrible and when questioned about fees and where they are coming from they don’t respond or they waive the fees and tell you the issue is resolved without telling you what the issue was to begin with. They attempt to bully merchants out of money without providing a written statement of the fees or charges claimed in violation of a host of fair debt collecting practices. Do not be bullied by them – know your rights as a consumer and do not be afraid to contact your state attorney general’s office for guidance regarding consumer complaints and collection practices. Run do not walk away from this company. I am so glad to be rid of them forever.

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        This comment refers to an earlier version of this review and may be outdated.

        thomas caddy

        Sage has trapped me in a 3 year contract. It would cost me over 400.00 to cancel. They charged me a big fee to be pci compliant. and Since I didn’t reapply for pci compliant, they charged me another 35.00 month as a fine. You would have to be crazy to sign up with them. thumbs down to sage. Fuck them.

          This comment refers to an earlier version of this review and may be outdated.

          Cindy Wall

          Terrible Terrible Terrible!! Ridiculous fees. And, it only got worse when I tried to cancel. There are a lot of decent merchant service providers out there. Go elsewhere.

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            This comment refers to an earlier version of this review and may be outdated.

            Stephen Sequeira

            Horrible Company SAGE !The sales person never told me about any early termination fee and now I am getting calls from SAGE to pay the ETF. Do not do business with this company. They do not work with the customer to resolve the issue and send it directly to collection agency.

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              This comment refers to an earlier version of this review and may be outdated.

              Colleen

              Beware of this company – very shady!! After being with them for a couple of years and having no problems, issues arose when a customer used a stolen credit card to purchase items from my website. Sage (without permission) deducted the purchase amounts from my bank account 1 month AFTER I had shipped the products to the customer. Luckily Wells Fargo abruptly put a stop to any more deductions, but I am now still doing battle with Sage regarding the dispute of funds. Instead of going after the criminal who used the stolen card, they are trying to make me refund this money for the goods purchased & received by the thieving customer. I have receipts proving that the customer received the products they “ordered” yet that matters not to Sage. They need to be addressing this problem with the credit card issuer’s company, not me. So far, I’ve filed complaints against them at StopFraud.gov and have consulted with a lawyer. This is a mess of a company who clearly does not know how to handle credit card transactions. My secondary form of payment acceptance is via Paypal. I had a similar incident with them a few years ago – they immediately refunded my money after I emailed proof of delivery. No problems, no mess. I’m just hoping Sage goes bankrupt for scandalous business practices.

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                This comment refers to an earlier version of this review and may be outdated.

                Walter Congdon

                Skip Sage.

                I have been using them for several years, initially because they were the only option through my accounting package.

                If you end up with any kind of a charge back from an unruly customer, Sage is terrible to deal with. I have only had 3 in 10 years (out of about 10000 transactions) but each time it was a hassle and every time they dragged out their decision until I had no time left to reply with the additional documents that they requested. They also use the “fax problems” excuse every time and to make sure the case does not drop you must call to verify after every fax. One time they needed just a proof of delivery but gave me only 2 days from the date of the letter to respond.

                Have an open issue now from the Home Depot data breach. Customer’s card info was compromised resulting in a chargeback after initial approval. I supplied all of the required paperwork and the customer was manually approving the charges each day with his bank. Still received a denial. Total BS and in our current banking climate there is no way to get recourse against Sage.

                Go elsewhere, there are better options. I will be switching shortly.

                  This comment refers to an earlier version of this review and may be outdated.

                  Iyke Brian

                  I was almost signing up with Sage, after reading the deceitful ad on their website. Then my instincts told me to google Sage Payment Solutions Reviews…. then I came across these customer comments. My verdict is simple: Never go for Sage!

                    This comment refers to an earlier version of this review and may be outdated.

                    Justin Andrews

                    The Sage rep that called me and convinced me to switch to Sage was VERY nice. and for a while, I was happy with Sage. But 6 months later, Intuit offered a credit card processing that links into my quickbooks online, making my life easier. But, little did i know that i was in a 3 year contract with Sage. The salesperson NEVER told me. I never saw that on anything that i signed. They want $700 for me to cancel. I argued and ask them to waive it, they said they will not. Then I told them I will write bad reviews about Sage everywhere I can. They said they don’t care, go ahead.This company is shady, there are A LOT of other choices out there. I also found that the rates the sales guy bragged about were a manipulation, i ended up paying much higher than he said I would. Its lies and deceit from Sage, AVOID SAGE!

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                      This comment refers to an earlier version of this review and may be outdated.

                      Ronald J Friedlander

                      They may not care if you write bad reviews, but I do. I am about to go
                      live with my company and I will now NEVER consider using Sage.

                        This comment refers to an earlier version of this review and may be outdated.

                        Doctor

                        I would give this company a zero star if I could. This is the worst company that I have ever delt with. They should never be in business. Take if from all the reviews on this company they are deceptive with their fees. The continue to tell you that you are saving money when in fact you are paying more than you ever have with previous companies. When you decide that you have had enough and you end your business with them, then you find out via a bank statment that they have you by the throat with a three year contract that they never disclosed and it costs you another $700+. Please trust me and the other reviews this is the worst company and you will not be happy with their services.

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                          This comment refers to an earlier version of this review and may be outdated.

                          Shane Hatch

                          Ive been using Sage Payment Solutions to process credit card transactions for over 2 years. In december i noticed that i was charged $90 for processing $300 worth of credit card payments. I am a small pest control company and $300 is the most i have ever processed thru them. Last month i was charged $40 for $90 worth or transactions. I called to cancel with them and was told to leave my bank account open incase other payments had not cleared. a week later i noticed a $475 cancellation fee on my bank statement. I was never informed of a cancellation fee or recieved a statement. I called to have the fees reversed since they were charged without my knowledge as was informed that the only person who could do that was out of state.

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                            This comment refers to an earlier version of this review and may be outdated.

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