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Paya Review (Formerly Sage Payment Solutions)

    Frank Kehl

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Frank Kehl

Frank Kehl

Senior Staff Writer at Merchant Maverick
Frank has been writing about payment processing and business services since 2015. He is a retired Air Force officer and a former practicing attorney. He has a Bachelor of Science degree in Psychology from The Pennsylvania State University and a Juris Doctorate degree from the Ventura College of Law, and currently resides in Paso Robles, California.
Frank Kehl
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Frank Kehl

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    Mark Dingman

    Organization Name: California Laboratory Services

    Paya was fraudulent in their representation of Paya Connect. Spent 2 months trying to get their system to work only to find out that once an invoice was entered into their system it could NEVER be modified–how ridiculous from an accounting perspective??? Could not even change it with a CM or DM–completely unrealistic. Then to add insult to injury, I asked for our Paya account to be cancelled and it never was. The cancellation was requested in April and they have continued to debit our bank account for their minimum charge and I am sure will want a cancellation fee once I am actually able to reach a customer service rep–been on hold for over an hour now and no sign of life on the other end. Before this I have been disconnected 4 times in my attempts to reach them. Paya’s customer service department is as deficient as their software–run don’t walk to another merchant service company–these outfit is a flaky as dandruff!!

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