eHopper POS Review 2024
Though lacking robust features, eHopper's basic free plan, free terminal, and free credit card processing make it worth checking out. Could it be the right fit for your business?
eHopper POS At A Glance
- Free POS system with eHopper in-house payment processing
- Paid POS plan includes third-party payment processor compatibility
- Cash discount program available to avoid payment processing fees
- Free plan and POS terminal available
- Easy to use
- Accept EBT transactions
- Cash discount program available
- Only available on Windows and Android
- Basic feature set
- Poor customer service
Table of Contents
- What is eHopper POS?
- eHopper POS Pricing
- eHopper POS Is Best Suited For
- eHopper POS Features
- Ease Of Use
- What’s New With eHopper POS?
- Customer Service & Support
- Payment Processing With eHopper POS
- eHopper POS Contract & Commitment
- eHopper POS Reviews
- Getting Started With eHopper
- Alternatives To eHopper
- Final Verdict Of eHopper POS
- eHopper POS FAQs
What is eHopper POS?
eHopper POS is a point of sale system that allows small grocery and retail store owners to take payments for free using eHopper’s payment processor. Alternatively, business owners can take payments using a third-party payment processor and get inventory management features for a low monthly cost.
eHopper POS Pricing
eHopper earns an above-average score in the pricing category. I awarded points for eHopper’s 14-day free trial available, monthly pricing plan options, and the ability to use a third-party payment processor with the POS software.
eHopper lost points due to the added monthly fee you must pay to use your own payment processor and the substantial early termination fee eHopper charges for canceling your account.
eHopper offers three different plans.
|eHopper POS Plans||Price||When To Use|
|Essential||$0||If you own a very small business and need only one Android or Windows POS device|
|Omnichannel||$39.99/month ($29.99/month billed annually)||If you want all eHopper features and to use a third-party payment processor|
|Omnichannel + Processing||$0||If you want all eHopper features for free and are willing to use eHopper's payment processor|
The free Essentials plan only allows for one Android or Windows-based POS device, 50 product listings, and 300 transactions per month. You do have the option to work with your own merchant services provider.
The Omnichannel plan allows you to have more than one POS device license, unlimited products and transactions, and your own merchant services provider. All eHopper features, including important inventory management features, a menu builder, self-serve kiosks, and customer support are available on this plan.
The Omnichannel + Processing plan has everything on the Omnichannel plan for free if you use eHopper’s in-house payment processor.
eHopper POS Is Best Suited For
eHopper works best for retail and grocery store business owners in the US looking for free POS software and Android or Windows-based POS hardware. eHopper’s in-house payment processor allows business owners with no budget to start a cash discount program and avoid payment processing fees.
We do not recommend eHopper for those who want to sell online for in-store pickup, local delivery, or shipping. We also do not recommend eHopper if you want to use iPads or third-party software integrations. Business owners who want a more flexible system should choose a different POS system.
eHopper POS Features
eHopper earned an average score in the features category. The system gains points because of its good theft prevention features, decent inventory management, and niche features. It loses points because of its lack of popular integrations, POS register feature limitations, and lack of eCommerce sales capabilities.
However, if you own a small, simple business that sells primarily in-person, you may not need eCommerce features or third-party integrations.
|eHopper POS Features||Availability|
To test out eHopper’s features, I created an account for a grocery store using the free trial available. I found that eHopper’s best features include its inventory management, cash discount program, and niche features like accepting EBT payments and rounding up payments (great for starting a donation drive.)
Ease Of Use
I awarded eHopper points in the ease of use category because the POS app was ready to go as soon as I installed it on my Windows desktop device. If you’ve ever seen a register or even used a self-scan register in a store, you’ll understand how to use eHopper’s POS app.
eHopper loses points because while it’s easy to configure the system, the POS and Back Office app have very basic feature sets and clunky user interfaces. Businesses with more intense inventory management needs will run into problems when trying to manage large catalogs.
You don’t need a representative to start using the software, and there was a checklist that guided me through the POS and Back Office app setup.
What’s New With eHopper POS?
The latest major update that eHopper pushed out was related to the discontinuation of QuickBooks Desktop. As of March 2023, eHopper integrates with QuickBooks Online.
Customer Service & Support
I rated eHopper highly in customer support because several user reviews rated customer support highly. I also appreciated that most eHopper users have many ways to reach eHopper.
|eHopper POS Support||Availability|
|Dedicated Support Representative|
|Knowledge Base or Help Center|
|Videos & Tutorials|
Note: If you’re using eHopper on the Essential plan, you won’t have access to eHopper’s support staff. You will only have knowledge base resources, including training videos and a community forum.
On the Omnichannel plan and the Omnichannel + Processing plan, you have access to phone, email, and chat support. You can also send support tickets, request personalized implementation services, and schedule training sessions.
Payment Processing With eHopper POS
eHopper includes in-house payment processing, or you can use the POS with an outside payment processor of your choice.
eHopper offers free credit card processing to US customers only. This is achieved by passing along the processing costs to customers via a credit card surcharge or cash discount program. The method you use will depend on your state, as credit card surcharges aren’t allowed in all states.
If you want to use an outside processor, the system supports providers such as Fiserv, TSYS, and the USAePay payment gateway, to name a few. However, available processing options vary based on which terminal you use and which country your business is located.
eHopper POS Contract & Commitment
However, all business owners are required to fill out a sales form before working with eHopper. The sales form will specify your contract length, custom payment processing fees (which may differ from the advertised rate), and other fees like implementation fees.
Here’s what to look out for when signing a contract with eHopper.
What To Watch Out For
eHopper POS Reviews
eHopper earns an average review score because while eHopper has positive reviews on popular review sites, the software has few reviews in general. Only two reviews were written in the past two years, which doesn’t give us a great idea of how users feel about the current product and customer service.
The software earns 4.1/5 stars on GetApp based on 50 reviews. There’s not enough review data to generate a rating on G2, another popular software review website.
The following are comments we’ve gathered from various online sources.
Negative eHopper Reviews & Complaints
- Credit Surcharge Processing: This feature is a good thing for some merchants but not for others. Many businesses aren’t that comfortable passing on their credit card fees to customers, commenting that it could turn away customers who prefer to pay with a credit card.
- Buggy: Some customers say the system tends to stall out or behave erratically. Sometimes the printer speed can be slow as well. There are a lot of negative reviews on the Google Play store, mostly due to complaints of Android tablet bugginess. Some users comment that eHopper works better on PC.
Positive eHopper Reviews & Testimonials
- Easy To Use: It can be easy to overcomplicate an interface, but eHopper keeps things simple.
- Good Value: If you’re willing to use eHopper’s payment processor, you get free POS software and hardware. This is a good deal for very small businesses with simple needs.
- Basics Are All There: If you only need a simple system, eHopper can work for you. You’ll probably run into problems when you expand, but until then, eHopper can fit your business’s needs.
- Free Credit Card Processing: Although the cash discount/credit surcharge pricing model doesn’t work for all businesses, some merchants appreciate this feature and see it as the system’s biggest perk.
Getting Started With eHopper
To start with eHopper, sign up for a free trial on eHopper’s website. You just need to enter your contact info and then create a password. You’ll get an email containing login credentials that you’ll need to install the POS app on your device.
After signup, you’ll be asked if you want to upgrade your account or if you want to just try out a demo. Choose the demo, then you’ll be directed to the Back Office web-based app. This is where you’ll make all changes to your products, prices, employees, etc. On the first page of the Back Office app, you’ll see a “to-do” list. Complete that list, then install the POS app on your device.
Whenever you change anything in the Back Office, you have to manually synchronize the POS app with the Back Office to reflect the change.
Note: After your 14-day free trial, if you do not commit to eHopper by signing up for a merchant account or adding payment information for a paid plan, you will lose all of your store’s data.
Alternatives To eHopper
Square, Lightspeed Retail, Shopify, Clover, and Helcim are the best eHopper alternatives. These retail POS systems offer a more updated POS user interface, better inventory management, and more omnichannel sales capabilities.
Final Verdict Of eHopper POS
|eHopper POS Review Summary|
|Pricing||$0 - $39.99/month|
|Choose If You Need||
eHopper is a solid budget POS system, but the software doesn’t work for all businesses, especially midsize/large ones.
It could be a good solution for small grocery and convenience store owners looking to accept EBT payments, offload payment processing fees to customers, and sell regulated items.
If you are considering a paid eHopper plan, pay close attention to any potential additional monthly fees that eHopper may charge you for POS hardware, add-ons, and the number of terminals.
Alternatively, if eHopper doesn’t meet your needs, check out our best POS systems for small businesses.
eHopper POS FAQs
Retail POS Review Methodology
We evaluate and test each software system that we review at Merchant Maverick, placing special emphasis on certain key software characteristics in order to generate our granular product ratings.
For retail POS software in particular, we have a 62-point rubric we use to evaluate the system in terms of its pricing, ease of use, features, and user reviews. These points are based on attributes relevant to the retail POS niche—such as the availability of features like purchase ordering, customer-facing displays, BOPIS (buy online, pick up in-store), and others.
Our rating system also takes into account attributes that are desirable for POS systems and cloud-based software in general, such as the availability of monthly pricing plans, free trials, and transparent software contracts.
We've done in-depth research on each and confidently recommend them.
We've done in-depth research on each and confidently recommend them.