eHopper POS Review
Though lacking robust features, eHopper's basic free plan, free terminal, and free credit card processing make it worth checking out. Could it be the right fit for your business?
eHopper POS
| Total Rating |
3.4 |
|---|---|
| Pricing3.3 | |
| Ease Of Use3.5 | |
| Features3.2 | |
| Customer Service4.5 | |
| User Reviews3.8 | |
Pricing Range
$0 - $39.99/month/deviceContract Length
Monthly, yearlyEquipment Cost
$69 - $1,450eHopper POS At A Glance
- Free POS system with eHopper in-house payment processing
- Paid POS plan includes third-party payment processor compatibility
- Cash discount program available to avoid payment processing fees
Pros
- Free POS software available
- Easy to use
- Accept EBT transactions
- Cash discount program available
Cons
- No iPad POS support
- Basic feature set
- Some reports of app stability issues
- Limited support on lower tier plans
Table of Contents
What is eHopper POS?
eHopper is a small-business POS system for retail, grocery, restaurant, and service businesses. It offers free POS software to qualifying US merchants that use eHopper payment processing, along with paid plans that support additional features and processing options.
eHopper POS Pricing
| Pricing3.3 |
|---|
| Software Plans 3.6 |
| Hardware Options 3.0 |
| Payment Processing Fees 3.3 |
eHopper has a lot going for it. A free trial is available, there’s a 30-day money-back guarantee, and several monthly plans are available.
| eHopper POS Plans | Price | When To Use |
|---|---|---|
| Essential | $0 | You own a very small retail or restaurant business and want to start a cash discount program |
| Essential Plus | $14.99/month ($10/month with annual billing) | You want to use your own payment processor and need only one very basic register |
| Freedom | $24.99/month/device ($20.99/month/device with annual billing) | You want to use multiple registers at a grocery or convenience store |
| Restaurant | $29.99/month/device ($24.49/month/device with annual billing) | You own a small restaurant or food stand and want to start a cash discount program |
| OmniChannel | $39.99/month/device ($35.99/month/device with annual billing) | You want to accept online orders at your retail store or small restaurant |
The free plan requires you to use eHopper for payment processing. Each paid plan requires you to pay per device. You can also pay for a year upfront and get up to 50% off.
If you opt to use your own payment processor, a monthly fee applies. An early termination fee may also apply if you cancel your account.
eHopper POS Is Best Suited For
eHopper works best for retail and grocery store business owners in the US looking for free POS software and Android or Windows-based POS hardware. eHopper’s in-house payment processor allows business owners with no budget to start a cash discount program and avoid payment processing fees.
eHopper’s online sales tools are more basic than those offered by larger omnichannel platforms, so it may not be ideal for businesses with complex eCommerce, shipping, marketplace, or fulfillment needs. Businesses that need extensive integrations, advanced inventory management, or highly developed omnichannel tools may also outgrow eHopper.
eHopper POS Features
| Features3.2 |
|---|
| Register Features 2.3 |
| Multichannel Sales 2.3 |
| Store Management 4.7 |
| Niche Features 3.7 |
eHopper boasts strong theft prevention features, inventory management, and niche features. However, it lacks popular integrations and its features aren’t as developed as some of its competitors.
Here’s a breakdown of what eHopper has to offer.
| eHopper POS Features | Availability |
|---|---|
| Multi-Store Support | |
| Contactless Payments | |
| Multi-Channel Selling | |
| Gift Cards | |
| Customer Loyalty | |
| Marketing Tools | |
| Online Ordering | On OmniChannel plan |
| Inventory Management | |
| Reporting | |
| Menu Management | |
| Delivery Management | |
| EBT Acceptance | |
| Employee Management | |
| Text Messaging |
eHopper’s best features include its inventory management, cash discount program, and niche features like accepting EBT payments and rounding up payments.
Ease Of Use
| Ease Of Use3.5 |
|---|
| Initial Setup 3.3 |
| Customization 3.6 |
| Everyday Use 3.8 |
eHopper is relatively easy to set up and use for basic checkout. However, the Back Office and POS interfaces feel dated, and businesses with large catalogs or more complex workflows may find them cumbersome.
You don’t need a representative to start using the software, and there’s a checklist to guide you through the POS and Back Office app setup.
Customer Service & Support
| Customer Service4.5 |
|---|
| Personal Support 4.0 |
| Self-Service 5.0 |
On the Omnichannel plan and the Omnichannel + Processing plan, you have access to phone, email, and chat support. You can also send support tickets, request personalized implementation services, and schedule training sessions.
| eHopper POS Customer Service | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
If you’re using eHopper on the Essential plan, you won’t have access to eHopper’s support staff. You will only have knowledge base resources, including training videos and a community forum.
Payment Processing With eHopper POS
eHopper includes in-house payment processing, or you can use the POS with an outside payment processor of your choice.
eHopper offers free credit card processing to US customers only. This is achieved by passing along the processing costs to customers via a credit card surcharge or cash discount program. The method you use will depend on your state, as credit card surcharges aren’t allowed in all states.
If you want to use an outside processor, the system supports providers such as Fiserv, TSYS, and the USAePay payment gateway, to name a few. However, available processing options vary by location and terminal.
eHopper POS Contract & Commitment
eHopper advertises monthly plans, low processing rates, and a “free” credit card terminal with merchant account signup.
However, contract terms depend on the product and payment-processing arrangement. Merchant processing, promotional hardware, or customized plans may involve separate agreements.
eHopper POS Reviews
| User Reviews3.8 |
|---|
| Customer Feedback 3.0 |
| Review Site Aggregate 4.1 |
eHopper has a limited number of online reviews, but most of the reviews are positive. However, there are also some complaints to keep in mind.
Negative eHopper Reviews & Complaints
Users disliked:
- Outdated interface
- Manual syncing
- Limited advanced features
- App crashes
Positive eHopper Reviews & Testimonials
On the positive side, users really liked:
- Ease of use
- Free software and hardware
- Basic POS features
- Free credit card processing option
Getting Started With eHopper
Businesses can create an account online and start a 30-day demo of the paid software. Setup begins in the web-based Back Office, where users add products, prices, employees, taxes, and hardware before installing the POS app.
Demo data is deleted if the account is not upgraded after the trial.
Alternatives To eHopper
Square, Lightspeed Retail, Shopify, Clover, and Helcim are the best eHopper alternatives. These retail POS systems offer a more updated POS user interface, better inventory management, and more omnichannel sales capabilities.
Final Verdict Of eHopper POS
| eHopper POS Review Summary | |
|---|---|
| Pricing Range | $0 - $39.99/month/device |
| Choose If You Need |
|
eHopper is a solid budget POS system, but the software doesn’t work for all businesses, especially midsize/large ones.
It could be a good solution for small grocery and convenience store owners looking to accept EBT payments, offload payment processing fees to customers, and sell regulated items.
If you are considering a paid eHopper plan, pay close attention to any potential additional monthly fees that eHopper may charge you for POS hardware, add-ons, and the number of terminals.
Alternatively, if eHopper doesn’t meet your needs, check out our best POS systems for small businesses.
To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.




