Talus Review (Formerly Talus Pay)

Pros

• Offers Clover and SwipeSimple payment hardware
• Month-to-month billing with no early termination fees
• Uses an in-house sales and support team

Cons

• No publicly disclosed pricing information
• Complaints about difficulty in closing accounts

What Is Talus?

Talus is a merchant services provider offering in-person, online, mobile, and integrated payment processing.

Talus previously received criticism for aggressive sales practices, high costs, and restrictive equipment arrangements. Talus now offers month-to-month billing, expanded online payment tools, and 24/7 support, though pricing is still quote-based.

Because pricing isn’t publicly disclosed, businesses should compare Talus’s quote with other processors. Small business owners who prefer more transparency can also check out our guide to the best credit card processors for small businesses for recommendations.

Products & Services

Talus supports in-person, mobile, online, recurring, invoiced, and integrated payments through its hardware and Talus Connect platform. Here’s a brief rundown of the primary offerings:

Fees & Rates

Talus does not publish a standard processing-rate or account-fee schedule and instead provides customized quotes. This lack of disclosure isn’t unusual in the processing industry, as fees and rates are highly variable and usually subject to negotiation between the merchant and the sales agent.

Sales & Advertising Transparency

Talus provides information about its products and industries but does not publish standard pricing or a complete fee schedule. Talus promotes an in-house sales and support team.

Talus also now provides electronic copies of proposed contract documents to merchants for their digital signature. We strongly encourage you to review your contract thoroughly before you sign it — not after the fact.

Talus has active accounts on Facebook, X, LinkedIn, and Instagram. The company also has a YouTube channel with testimonials from Talus merchants.

Contract Length & Early Termination Fee

Once notorious for lengthy (and often undisclosed) contract terms and expensive early termination fees, Talus currently advertises month-to-month billing. Month-to-month billing gives merchants more flexibility to cancel or switch providers.

Although month-to-month billing allows you to close your account at any time without penalty, you’ll still have to provide 30 days’ written notice to Talus before your account can be shut down. Equipment-return requirements, outstanding balances, and separate hardware obligations may still apply.

Customer Service & Technical Support

Talus offers 24/7 telephone-based support.

Like many other providers, Talus also provides email-based customer support through an online merchant portal that’s only available to existing customers. The company also has an online Help Center.

While reviews have gotten better in recent years, some merchant complaints cite long waits, unresolved issues, and difficulty reaching the appropriate support team.

Talus Reviews, Complaints, & Common Problems

Talus is accredited by the BBB and currently has an A+ rating. The company has 11 complaints filed within the last three years. The company also receives a score of 4.84/5 on the BBB website based on 190+ reviews.

Negative Reviews & Complaints

Common issues with Talus include the following:

• Long customer support hold times
• Charged recurring fees after cancellation
• Difficulty returning equipment

On the positive side, Talus responds to all complaints filed against it and often issues full refunds where they’re warranted.

Positive Reviews & Testimonials

Customers praise Talus for:

• Helpful customer support reps
• Clear communication
• Quick and easy setup

Final Verdict on Talus: Is It Worth It?

Talus offers a broad range of payment tools for businesses that need in-person, online, mobile, ACH, or integrated payment processing. Its current lineup includes Clover and SwipeSimple hardware, the Talus Connect payment platform, recurring billing, invoicing, virtual terminal access, and eCommerce support.

The biggest drawback is pricing transparency. Talus does not publish standard processing rates, account fees, or equipment costs, so merchants must request a customized quote and review the complete agreement before signing up. Customer feedback is also mixed, with some complaints involving support, cancellation, billing, and equipment returns.

Talus may be worth considering if its payment tools fit your business and you can secure competitive pricing, clear equipment terms, and month-to-month billing. Businesses that prefer predictable, publicly disclosed costs may be better served by a more transparent processor.