Dharma Merchant Services Review

Merchant Maverick's Rating: (5 out of 5)

Last Updated: April 15th, 2010.

Overview:
This eco-friendly boutique of a merchant service provider caught my eye while scanning through some pages on Authorize.net. They were listed in the reseller directory, so I figured I'd give them a patented Merchant Maverick review. The funny thing is that at first I thought it was a joke. This whole "green" theme, and the zen-like attitude that permeates the site had me wondering if I was dealing with a yoga shop rather than a merchant services company.

Don't get me wrong, the brain's behind this operation are more than qualified. Take the founder and president Jeff Marcous for instance; Jeff has quite a resume. Former regional manger for Cardservice International, then SVP of sales and marketing at Authorize.net. He's definitely the real deal people.

Honestly, the more I read, the more convinced I become of their business model, and it actually brings a little smile to my face. I think I've even grown a little bit of a "tree-hugger" within myself after all of this. In all seriousness though, I think it's great what these guys are doing, and judging by their good reputation, they are well on their way to becoming a force within the industry.

They've partnered up with several other industry-related, forward-thinking and equally eco-conscious businesses to help them move forward with their vision. Not to mention that they donate 10% of their gross revenues back to their merchant's non-profit of choice, in addition to providing discounts to the non-profits themselves for merchant services.

In an ideal world, I would love to see more of these types of providers popping up, so long as they continue to "walk-the-talk."

Dharma Merchant Services recently became a member of the BBB, so remember to check back there periodically, and don't forget to visit the user review section down at the bottom of this page.

Dharma Merchant Services gets a 5 out of 5 from Merchant Maverick. Keep it up guys!

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Date Established:
2006.

Location:
San Francisco, California.

Domain Name(s):
www.dharmamerchantservices.com.

Parent/Partner Company:
They have a list of their partners here.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
Merrick Bank.

Payment Processor(s):
Moneris Solutions.

Payment Gateway(s):
Authorize.Net or eProcessingNetwork. Do you need help setting up your payment gateway with your website? Click here.

Trust Symbols:
The Dharma Merchant Services BBB profile has an "A-" rating (as of this review) with 0 complaints in the last 36 months.

They're also a certified B corporation, and members of a whole slew of Green related organizations like: Green America, Sustainable Silicon Valley, Green Business Program and the Green Chamber of Commerce.

Negative Reviews:
Could not find a single negative review.

Common Complaints:
None found.

Verifiable Testimonials/References:
All of their testimonials include both first name, last name and associated company. I was able to contact all of those testimonials, and received a response from all of them. All of whom had nothing but great things to say about Dharma.

Security/Privacy:
No third-party security (i.e. McAfee, Verisign or Truste), but it doesn't look like they ask for any sensitive information through their website either.

Customer Service:
I've personally chatted with a customer service rep (Alexia), whom also happens to be the VP. She's incredibly nice people...seriously...nice!!!

Contract Duration:
2-years.

Cancellation Fee:
No fee for terminating the contract early.

Interchange-Plus Pricing:
Interchange-plus pricing is offered by Dharma Merchant Services.

Seasonal Downtime:
They do offer seasonal downtime. They'll lower your monthly fee down to $5/month, and the account will become inactive.

Product/Specialty Offering:
Credit Card/Debit Card Processing, Internet (e-Commerce), eCheck, T&E, EBT, POS Check, Gift Card & Loyalty.

Product/Service Specialty:
Retail, Online/Internet.

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