Upserve POS Review (Formerly Breadcrumb POS)
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- Date Established
- 2011
- Location
- New York, NY
Pros
- Specifically designed for restaurant employees
- Online ordering
- Customizable interface
- Strong reporting
Cons
- Slightly less bang for your buck
- Occasional issues with outages
Overview
Anyone who has ever worked in the restaurant industry, whether as a barista, a high-end server, or a busboy at The Old Spaghetti Factory is familiar with the adage that the customer is always right. And those same workers also understand that the adage is a total lie (albeit one that must be adhered to if one wants to avoid getting fired).
Foodservice can be a thankless industry for the worker bees, and the creators of Upserve POS (formerly Breadcrumb) understand this all too well. As such, they have specifically designed their point of sale system with these workers in mind. Comprised of former managers, bartenders, and servers, Upserve POS’s designers worked together to create an easy-to-use and low-cost POS system that would alleviate some of the major headaches faced by the restaurant/hospitality industry.
With features for specialty orders, table management, restaurant management, and customer management, Upserve POS has most of the tools you’ll need to run a bar, restaurant, nightclub, or café. Upserve POS is partnered with GrubHub to offer an online ordering and delivery integration. And with Upserve POS and the rest of Upserve’s services connected, the company boasts a strong restaurant management platform that is easy to use, even on the go.
This POS system works on both iOS and Android systems, making it an optional mobile POS solution. Servers can take and send orders directly from the table as well as provide digital checks and collect payments.
Read on to find out what else Upserve has to offer.
Upserve POS
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Table of Contents
Pricing
If you would like to test Upserve POS before purchasing (and you should), you can sign up to see the POS in action. For more in-depth pricing information, check out Upserve POS’s pricing page.
Upserve POS offers three pricing plans that cater well to a variety of different types and sizes of restaurant. Here’s a brief overview of what you can expect from each package.
- Core Software Platform
- $59/month/location, includes single POS terminal license, $60 for each additional terminal license
- Includes Upserve HQ insights, Upserve Live mobile app, Upserve Workforce (employee management), and Upserve Marketing
- Upserve Payments (2.49% plus $0.15 processing fee)
- Premier 24/7/365 phone, email, and chat support by US-based staff with restaurant experience
- Pro Software Platform
- $199/month/location, includes single POS terminal license, $50 for each additional license
- Includes everything in Core, plus:
- Automated inventory management
- Native online ordering
- Customized loyalty program
- Menu optimization
- Server performance insights
- Pro Plus Software Platform
- $359/month/location, includes single POS terminal license, $40 for each additional license
- Includes everything in Core and Pro, plus:
- Custom reporting
- Data API
- Dedicated account manager
Cloud-Based Or Locally-Installed
Upserve POS is cloud-based and exclusively mobile — the system does not require a back-office computer. Like other cloud systems, you must have a wireless network and a broadband internet connection to access the entire system. Fortunately, Upserve POS has an always-on Offline Mode, which allows you to keep operating during internet outages. Upserve POS is also able to encrypt and store credit card data within the iPad until the internet is restored, and the transactions can be processed. Back office and reporting features can all be accessed remotely from any device with the internet, allowing you to run your business from anywhere.
Specific Industry
Upserve POS is built for quick-service and full-service restaurants, cafes, drive-thrus, wineries, breweries, bars, lounges, pizza shops, and nightclubs. The POS supports all sorts of ordering: table (eating in), to-go (eating out), delivery, and bar tabs.
Specific Size Of Business
Upserve POS can accommodate all menu sizes, whether your dining selections are as extensive and intimidating as those at the Cheesecake Factory or as small and specialized as In-N-Out Burger. Upserve POS also allows you to manage and compare data from multiple restaurant locations.
Hardware & Software Requirements
Upserve POS is available on both Apple and Android devices. Back-office reporting is accessible through any device that connects to the internet.
You can purchase hardware, including Meraki networking gear, Epson printer solutions, and Upserve’s stand and Kitchen Display System, directly from Upserve’s website.
Upserve POS also offers a fully integrated EMV solution. The EMV reader will operate on Bluetooth and works as an addition to your current terminal and card swiper.
Additionally, Upserve offers a purpose-built tableside ordering device (Upserve Tableside) which features a 5-inch screen and belt/apron clip. The portable, Android-powered device fits comfortably in one hand, allowing servers to take both orders and payments at the table.
Ease Of Use
Upserve features the kind of design, customization, and mobility that allows business owners to focus on earning revenue without the distraction of a complicated POS.
- Design: The Upserve interface doesn’t have a lot of frills, but that’s a good thing — there’s not a lot to distract a server or bartender. Navigating the system is extremely easy, making training new employees a simple task that can be done in less than a day. Upserve also has a convenient Training Mode that can be operated without taking the system offline. The POS makes good use of its touchscreen functionality. It allows servers to swipe items and tickets to individual tables and quickly alter the table layout if they have been repositioned for larger groups.
- Customization: Upserve is highly customizable. You can create as many menu items as you want and organize them to your liking into groups (appetizers, salads, entrees, drinks, etc.) that appear as tabs on the right side of the screen for easy access. It also allows you to make changes quickly, making popular items easier to find.
- Mobility: The mobility of this system makes tableside ordering a breeze without the need for scratch pads or hand tickets. With a few taps, you can edit the check by deleting or modifying items, indicating seat position, specifying quantity, and making notes (e.g., VIP guests, allergic to shellfish). You can even change the prices of certain items right at the order screen after you’ve given the appropriate permissions. The ability to take tableside payments is also a nice benefit of this system.
Features
Upserve performs all necessary functions from the moment a guest is seated to the moment they leave: table management, seat positions, order-taking, adding modifiers, firing orders, printing checks, and accepting payments. Features include:
- Customization: You can customize all of the terminal functions to your specifications at any time. Upserve representatives will program your menu, help train your employees, and set up your hardware and payment processor, all for no additional fee. Upserve employees also show you how to program your menu so that any future updates you need to make on your own will be hassle-free. This is an area where Upserve really makes its mark, as the menu process can often be time-intensive, even if a company is programming it for you.
- Remote Printing: Customizable remote printing means that you can send orders and receipts to as many printers as you’d like (e.g., kitchen printer, bar printer, receipt printer). Terminals can even be set up to communicate only with certain printers or with all of them. It’s up to you.
- Upserve Live: Probably the most convenient of all of Upserve POS’s management features is the ability to access all of the reporting functions through the Upserve Live app for the iPhone. You can check on sales and real-time data from anywhere. It’s a highly intuitive interface as well, making it a snap to monitor your business quickly from, for instance, a poolside chair on vacation.
- Upserve HQ: This functions like a back office where you can generate reports, toy with settings, create menus and items, and enter employees from any device with an internet connection. Access and permissions can be customized by employee role. You can also access some advanced analytics and management tools.
- Order Functions: Upserve POS comes with two modes: Quickserve and Server. Quickserve is designed for to-go ordering, or use by a bartender, where speed to start and close a tab is of the essence. Server mode, on the other hand, brings the server into a table view with the menu arranged on tabbed category pages. Both modes include a search function for item names. Online orders push checks into the check details section for acceptance and review.
- Table Management: Number and organize tables by tapping and dragging them across your virtual floor plan. Divide tables in your restaurant into different zones for simpler server assignments and restaurant management. Color-coding allows you to keep tabs on occupied seats, and the meal progression graphic shows which course a table is on.
- Course/Menu Management: Create as many menu items as you want and organize them to your liking. Store item descriptions within the menu, so your servers can provide guests with accurate descriptions of meal ingredients and preparation. The system will automatically cancel a menu item as soon as it runs out, so servers and bartenders know it’s not available.
- Reporting: Get reports on sales, payments, product mix, labor, check details, voids, comps, and pay in/payout. The dashboard feature is where report summaries of your most important figures are displayed. Upserve POS is included in the Upserve Restaurant Management Platform, which is integrated with Upserve HQ, giving owners and operators a more advanced analytics suite. Stand-out reports include the server analysis and the menu item retention “magic quadrant.” The server analysis makes coaching employees much easier by breaking down their strong suits and showing areas they might need help in. The magic quadrant report takes your menu and divides it up into quadrants that illustrate the frequency with which an item is ordered and the success rate it has in drawing customers back.
- Online Ordering: Upserve POS offers an intuitive and straightforward online ordering interface. Customers can scroll through menu options and place orders for pick-up, all without the restaurant needing additional hardware. Online orders are inputted directly into the system and sent to the kitchen, taking any additional work out of your employees’ hands.
- Kitchen Display System: Upserve’s KDS makes for a simple and highly efficient communication system between the front and the back of the house. It also organizes orders in the kitchen, cutting down on errors and speeding up ticket times.
- Employee Management: Track employee hours with the built-in time clock and keep your staff informed with the in-app bulletin board, a popular feature. Keep track of cash and credit tips, customize employee access parameters, and assign roles.
- Payment Options: Merge, transfer, or split checks, and process as many credit card payments as you want on a single check. Void, comp, or discount either individual items or entire checks, set automatic gratuities (for large parties), and provide either printed or emailed receipts.
- Cash Management: Run checkout reports at the end of shifts to balance your till. Set times when the system will automatically reconcile batches with your credit card machine.
- Inventory Management: Inventory management is not one of Upserve POS’s strengths, but the system does offer some basic inventory features. Users can set an item count to keep track of stock. The inventory feature also integrates with Upserve POS’s “Shift Notes” feature to alert servers of any significant changes to stock levels. Upserve POS cannot track inventory at the ingredient level. If you need more in-depth inventory features, you will need to integrate with an external inventory management system. (See Integrations and Add-Ons below.)
Integrations & Add-Ons
Users can go to the Upserve Marketplace to shop for integrations. Upserve POS integrations include, but are not limited to, the following programs:
- Accounting: Shogo, KitchenSync, RSI, Plate IQ
- Restaurant Management/Analytics: Avero, Venga, CTUIT, Restaurant 365, PeachWorks, Compeat
- Inventory: There are several third-party inventory management solutions you can use with Upserve POS:
- Orca costs $399 for a one-time license, plus $129 per month (recurring).
- BevSpot’s price depends on your specific needs. Users can expect to pay anywhere from $79 to $249 per month. You can contact BevSpot for a quote.
- Bevager offers several pricing points. The Standard plan costs $99.99 per month, the Premium plan costs $149.99 per month, and the Pro plan costs $199.99 per month.
- BeerSAVER asks that you reach out to them for a pricing quote. Users with fewer than 12 taps can expect to pay at least $2,000 and $160 per month, while users with 16 taps can expect to pay $2,500 and $180 per month.
- Time Clock/Scheduling: Gusto, Dolce, Homebase, 7shifts, Better Chains
- Online Ordering/Delivery: GrubHub, Chowly, Open Dining Network, Zuppler, Menufy
- Reservations: OpenTable, Tock, Resy, NextMe
- Gift Cards: The Customer Connection, Swipe It, Opticard
Compatible Credit Card Processors
Like a few other POS systems (Toast comes to mind), Upserve uses an in-house processing system. Upserve Payments offers a convenient flat rate across all pricing plan levels of 2.49% + $0.15 per transaction and claims that it will match a better rate if a customer can find one. While we generally don’t recommend being locked into a single payment plan, we’ve seen it be effective elsewhere — and it does streamline the process for you. Check out our Upserve Payments review for a closer look at how Upserve’s credit card processing compares to other payment processors.
Customer Service & Technical Support
Upserve POS doesn’t charge for 24/7 support plans, and many of its support services are available online via training videos, a searchable knowledgebase, and a community forum. Individualized phone support from an Upserve POS representative is available through a technical support line. You can also reach an agent through the in-app chat function from any device or by email.
The company assigns Customer Success Managers to every account to help make sure you are getting the most out of your POS system. You can also track and subscribe to Upserve POS’s service status page.
Since the company’s brief acquisition by Groupon, Upserve has made a concerted effort to beef up its customer service, and the results are noticeable. Recent reviews from 2018 indicate that customer service is fast, knowledgeable, patient, and honest. For my part, I found the customer service to be at least on par with most other major POS companies and extremely knowledgeable.
Upserve POS also has a blog and Facebook, Twitter, and LinkedIn accounts that are updated somewhat frequently.
User Reviews
Breadcrumb POS received a lot of bad customer reviews before the acquisition and rebranding by Upserve, but most of the recent reviews are overwhelmingly positive.
Negative Upserve Reviews & Complaints
Many of the negative reviews to be found are from over two years ago, but some common complaints remain current:
- Outages & Downtime: Several customers have complained of system downtime and outages during their peak busy hours. They are also frustrated about several mandatory updates that were pushed during peak business hours and caused downtime.
- Cost: Upserve POS isn’t exactly a bargain, and a few reviews felt other systems offered more bang for their buck. Some users also complained about surprise fees.
Positive Upserve Reviews & Testimonials
There are numerous glowing reviews of Upserve on its BBB profile and other review sites, most of them from 2018–19, reflecting the positive changes the company has made in the last year or two.
- Easy To Use: Most of the positive reviews to be found are mainly concerned with how easy the software is to use. Many customers also talk about the fact that Upserve is intuitive and makes training staff a breeze.
- Great Reporting: Since Upserve POS was brought into the Upserve Restaurant Management Platform, the solution offers great reporting, analytics, and insights. Customers who adopted the platform are taking notice of the improvements over the POS of the past.
- Excellent Customer Service: Customers seem pleased with the changes Upserve has made to its customer service, reporting that the customer support is now very responsive and helpful.
Final Verdict
Upserve POS
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Designed by former waitstaff and restaurant owners, Upserve POS has several features that make it a steadily improving success. Under Upserve, the POS has found a reliable partner and now has the tools it needs to become an even better POS system. Using this highly customizable interface and intuitive design, creating a menu, arranging a floor plan, taking orders, and keeping staff informed is relatively easy. Upserve HQ and Upserve Live make it easy to manage the back office, monitor sales, and view reports from any place with an internet connection.
There are some definite downsides, though. Upserve POS continues to expand the number of integrations it offers but is still behind some other companies in this regard. If you’re happy with what you’ve seen from the demo, this won’t be a major problem. It is something to be aware of, though, especially since larger restaurants will likely need to spend extra money each month on an inventory integration. Customers also still claim to have occasional downtimes during peak business hours, though these issues seem to have improved since Breadcrumb POS was acquired by Upserve.
Bottom line, if you’re looking for a new POS system for your restaurant, I’d recommend taking Upserve POS out for a spin. We’ve given Upserve a 4.5-star score for now, and while there is still room for improvement, this is a solid and well-designed restaurant POS system. If you like what you see, just remember to do your homework before making your final decision.
Matt Sherman
Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.
Latest posts by Matt Sherman (see all)
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- Third-Party Delivery Services For Restaurants & Retailers: Your Best Options - March 19, 2020
- Why You Should Consider A Self-Ordering Kiosk For Your Restaurant (Plus The 5 Best Kiosk POS Systems & How You Can Afford Them) - November 27, 2019
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Organization Name: Venice Beach Bar
Upserve:
It minimizes errors in operations.
It provides greater flexibility with anywhere, anytime access.
It reduces duplicate data entry.
Easy access to the back end.
User friendly for both administrators and basic every day users.
Great customer service.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Acropolis Pizza
This software is excellent! I use it daily to communicate with my staff. I would reccomend anyone that wants to bring their management team to the next level to use this software!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Clark House Hospitality
Breadcrumb/Upserve has been a wonderful POS platform, and I would highly recommend it! Extremely user-friendly, easy to edit, update, and program. The analytics from reporting are extremely helpful in evaluating financials. Customer service has always been prompt and friendly, in the rare events that we have needed to contact them.
This comment refers to an earlier version of this review and may be outdated.
Set up was not as expected, this is pretty much a buy the equipment and software and do it yourself approach. New business was open two days before I realized that they didn’t have the sales tax set up. They were responsible for the menu and I was told the taxes. Anyway, cost the business several hundred dollars. Then this glitch that caused us to go into offline mode for hours and still not running. We lost even more as even on a single iPad we were not able to capture credit cards in offline mode as indicated. Unfortunately we were not prepared for this and had to just comp meals for those that did not have cash, then close the business 3 hours early. Lost some local customers for sure. Headed to Office Supply in the morning for order pads and some square modules so we can open, take credit card payments and run business.
This comment refers to an earlier version of this review and may be outdated.
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Always goes down.
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I’ve contacted Groupon 4 times in regards to the system upgrade on Breadcrumb. It’s been almost 2 months of leaving messages for someone to contact me. Why isn’t there a phone number for Customer Service?I can no longer process or see any records of my charges via a pc. The mobile app still works but the information I can access is very limited. Can someone PLEASE help me before I start looking for another company to use. TY
This comment refers to an earlier version of this review and may be outdated.
Hello Marilyn,
I’m sorry you’re having such difficulties with Breadcrumb. Here is the technical support number I found: (888) 514-4644
Best,
Jordan
This comment refers to an earlier version of this review and may be outdated.
Hi Marilyn, I apologize for any issues that you have experienced. We will resolve those issues for you right away. What is the best number and email to reach you on? Please let me know, and I will have one of our top support agents reach out to you tomorrow.Regards,Liz, Breadcrumb Head of Sales
This comment refers to an earlier version of this review and may be outdated.
Hi Marilyn…
We can assume Breadcrumb won’t be around for much longer as they are no longer accepting new clients, and apparently fired half their staff.
Feel free to check us out at http://www.lightspeedhq.com as we work with the same hardware as them!
You can also call me directly at 866-932-1801 Extension 658 or email me at gabrielle.jacques@lightspeedhq.com
This comment refers to an earlier version of this review and may be outdated.
We used Breadcrumb Pro POS with Breadcrumb payments for about a year and a half. We are a full-service restaurant with 2 iPads, 1 cash drawer, 1 receipt printer, 1 kitchen printer. We are very tech savvy and knowledgable and wanted Breadcrumb to work out. It most certainly did not.The good: The app itself is nicely laid out, very easy to learn and use, and has a lot of useful functionality built in and easy access. Support, when I spoke with them, were polite and courteous and tried to be helpful. For issues OTHER than reliability/outages, they were helpful. The bad: Reliability. For us, it all boiled down to this key issue. When we set up the restaurant, we brought in the nicest multi-WAN router we could afford and two separate internet connections with a cellular backup, all because we presumed that the internet connection would be our weak spot. A year and a half in, and our equipment has suffered essentially no downtime but the Breadcrumb servers went down or had so many issues that it made us go nuts. I’m not going to speculate on how Breadcrumb is hosting their service but I can say they have some very big problems and those problems did not go away but seemed to intensify during the time we used them. Sometimes, the outages would be for hours on end, and always during the busiest portions of service. Offline mode was a complete joke and despite the best efforts of our servers, orders would be messed up, payments applied to wrong orders or double charged to customers, or even orphaned items left unpaid. There was ALWAYS a mess to clean up after offline mode. These larger outages were once or twice per month – I’m trying to be honest and not exaggerate. Perhaps that is a reasonable level of reliability for you, but for us it was a major headache and pain in the rear, especially since they always happened during service.I think the technology (related to iOS) and connection to the service within the app has some deep issues. Often, just opening the app, it would have trouble connecting for a bit, or one iPad or the other would take turns having a little connection issue. Restarting the app often fixed these intermittent issues, but you could just get the feeling that the connection was not solid. Our staff came to dread seeing the connection errors when they would type in their codes. During a busy night, these little glitches added a lot of stress.If you sign up through their website to get network status updates, you’ll soon discover that even the official, acknowledged outages happen much more than they should. Nothing like being away from the business, relaxing, and then getting the dreaded texts from breadcrumb about the newest outage and knowing that your restaurant is about to fall into chaos and hoping your Yelp doesn’t take the hit.The reliability was just really bad in so many ways. Other issues: The backend development was very slow – it’s a clunky, slow interface on the backend. Reports, especially for longer, busier time periods, could take FOREVER to run or even timeout. The Quickbooks Online integration is very new – during the time I used it, it had none, and we use Xero accounting software in any case, so no integration meant LOTS of manual data entry to book sales. The Breadcrumb Payments website is completely a joke – very old, very clunky, VERY VERY slow. It’s agonizing to reconcile when a page takes this long to load, and it didn’t even total balances when viewing transfer to bank account, so I’d have to wait for it to load, then export it to Excel and sum the columns in there to get the data I wanted. Naturally, exporting was also very slow. The payments website does not even have the correct numbers, except for the transfers to bank. Support actually tells you not to use it for any other purpose. It’s kind of unbelievable. It has no other useful integrations that I’m aware of, with other time tracking/HR/payroll software. They only use one gift card program which is extremely expensive to setup and maintain. So much so that even the account rep from the gift card company said “it’s more designed for national chains” than a single restaurant. So, gift cards were out of the question until we changed POS’s (if you want an integrated solution. There are other ways to do gift cards but integrated is nice).The app works better if you can maintain connection to the service as much as possible, but when the iPad goes to sleep, it disconnects. You would think the answer would be to disable sleep, but then the iPad can’t charge fast enough, because the screen requires more power than the charger through the credit card swiper is able to provide. So, you have to keep sleep active so it can charge at night, and whenever it slept, whether Breadcrumb would be able to reconnect to their servers smoothly felt like a gamble. The credit card swipers were a pain in the butt. They would lose connection to the iPad often, requiring being pulled out and then reinserted, sometimes multiple times, to reconnect. They also got worn out pretty quickly so our servers would have to swipe cards 5, 6, sometimes more times before it would read the data. Finally, after giving up on any hope that Breadcrumb would improve their service and product enough to satisfy our reasonable expectations, we switched to Clover POS, which we also had big doubts about. Compared to Breadcrumb, the interface is not as nice, easy to learn, or easy to access functionality, BUT it has not gone down once, not even a hint of an outage, in the 3 months we have been using it, it has integrations like crazy so my time entering data has shrunk to near nothing, multiple inexpensive gift card options, and nice looking, reliable and solid hardware. I’m sure there are other products we would have also been happy with, but for now we are very happy to be with Clover and most of all, very happy to NOT be using Breadcrumb any longer. Hope this helps someone!
This comment refers to an earlier version of this review and may be outdated.
The Breadcrumb POS system is the new software that all restaurants need to get. This is a very cost efficient system that drives your business to success. Breadcrumb HQ is very easy to use and I believe that it is the best system out there at the moment. The software is constantly updating to accommodate to your restaurant’s needs and the technical support is fantastic. I definitely think this system is the way to the future and that there is a lot of potential in this product. I would recommend this POS system to anyone who wants to better their business and to someone who is tired of all the old, unreliable systems out there. Breadcrumb HQ is without a doubt worth investing in.
This comment refers to an earlier version of this review and may be outdated.
Hello Leo,
We can assume Breadcrumb won’t be around for much longer as they are no longer accepting new clients, and apparently fired half their staff.
Feel free to check us out at http://www.lightspeedhq.com as we work with the same hardware as them!
You can also call me directly at 866-932-1801 Extension 658 or email me at gabrielle.jacques@lightspeedhq.com
This comment refers to an earlier version of this review and may be outdated.
I have used this company since the beginning. For the first couple years they were fine. I never had any issues to resolve so I never tested their customer support service. BUT THEN…I started noticing my business checking balance was consistently lower than I expected. I am a small operation (flight school for gliders) and have my hands full delivering the service. After a couple of months I became concerned. My account was very low and I began thinking I might have to fold. The numbers just weren’t working any more. One night as I review the accounts I noticed something funny. I had issued a refund to a lady and I could see where they pulled that dollar amount from my account, but I couldn’t find her original deposit even though she had bought the ride a few days earlier. How could I refund an amount that I never took in? Hmmm…after a little digging I discovered that Breadcrumb was not transferring the credit card swipes into my account! They were accepting the swipes, but not transferring the money. It had been going on for FIVE MONTHS. They were holding $22,000 of my money. I take checks and cash and Paypal, so I didn’t catch it. When I called them, they said that they had SUSPENDED DEPOSITS because I didn’t swipe any cards over the winter months (we don’t fly gliders in MN is the winter). That was true of the last three winters, too, though. They did agree to release the funds, thank God, but not until damage was done to my business. They never notified me that they were going to stop transfers. They never communicated in any way with me about anything. They just decided to keep the money until I came knocking. And if you read the fine print in their contract, apparently they do can whatever the want if they suspect fraud (which they can define, too). STAY AWAY FROM THIS COMPANY.Also – this is kinda funny too – how can the average of all these reviews be 3.5 STARS? If you look, they are 95% ONE STAR, with several wishing they could rate a ZERO STAR (me included).
This comment refers to an earlier version of this review and may be outdated.
Breadcrumb was the simplest system to implement that we have ever used. The tech support is great. No question is too small. The system itself was very easy to figure out and adding new products and dishes to the menu is a snap. We enjoy the ability to monitor the business remotely so that we can track labor and sales in real time. We personally enjoyed working with our sales rep. who answered all of our questions and was not afraid to say if she needed to find out more from another department. In addition, we were not forced to sit through a dog and pony show – our sales person tailored the meeting to our specific needs which saved us time and money. We would recommend the Breadcrumb system to any restaurant that is looking to streamline inventory, labor, payroll, and sales tracking.
This comment refers to an earlier version of this review and may be outdated.
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Where were all these negative emails when we were searching the internet for reviews on Breadcrumb 6 months ago? I swear they were not here.So we have been working with Breadcrumb for 5 months now and, if I had not invested several thousand dollars in equipment (which is useless for any other POS system, BTW) and we were actually making positive cash flow already and had a few thousand extra $, I would RUN to the trash and throw this system out and buy a new POS and my managers would applaud. Buy a POS from whom, you ask? ANYBODY but Breadcrumb. Yes, it is easy for the servers to use. It was a big selling point. But my servers are not idiots and could honestly learn any system. The tech support at Breadcrumb on the other hand? Complete effing idiots. I ran into a lady last week who used to work for Breadcrumb and she got a big kick out of the fact that our password was “BreadcrumbEatsS#@t” and we get a very small amount of satisfaction from typing that in every day. She said there was a good reason why she left the company! Cuz they suck!Specifics? First, the equipment is faulty. The ipads that you must buy from them don’t fit their chargers very well and sometimes you come in in the morning and find that they did not charge overnight. We finally figured out that we MUST shut down the entire system every evening or the system crashes all the time. We also MUST completely disconnect and reset our internet system once a week. We also do NOT offer free wifi service to our customers which keeps the system from overloading (this would be a problem if you are a coffee shop that needs to offer free wifi. We are a beer bar/restaurant and can get away without it) and crashing. This has helped the amount of crashing and “Loading…..loading…..loading”.When the system does crash? Nobody on the other end of the phone can help you. “I will have somebody call you back” they say. Nobody ever calls. We have sent back two credit card swipers because they stopped working and breadcrumb sends you a new one but refunds you the money…..when they receive the old one in the mail. All of the accounting woes and complaints outlined in reviews above are exactly correct. Any of you who are leaving good reviews have no clue what you are doing with your accounting or you own coffee shops with 3 tables and could do everything by hand anyway. There are no reports if you use Groupon as your processor and no way of knowing what they are charging you. Man, I could go on and on.And speaking of credit card processors, we made a sweet deal with our local bank’s processing company…..the amount of money charged per swipe was WAY better than Groupon…but Groupon refuses to change our processor over to our bank. They just totally ignore the requests. I have called them, the lady who does the processing accounts with our bank has called them, and I have emailed the Tear/TSYS sheets to them 3 times. They just completely ignore us. Which means that I am forced to have my credit cards processed via Groupon and I am being charged whatever rate they feel like charging. Also, instead of depositing my money in my account the next day (which my bank would do), Groupon keeps my money for 2 days. Oh, and they don’t deposit on the weekend. Which means that the money I make on Thursday, Friday, and Saturday is not in my account until Monday. Sunday’s sales go in my account on Tuesday….. Last week, I called the payment processing phone line AGAIN and bitched. The lady took my name, email, and phone number (AGAIN) and said somebody would call me……..it has now been 7 days. The next problem, if I EVER get my processor switched, is going to be that every time I have a problem, Breadcrumb will blame it on my new processing company….I can just see it coming.DO NOT. DO NOT purchase this system!!
This comment refers to an earlier version of this review and may be outdated.
It seems as though Breadcrumb is cutting jobs and possibly Groupon is trying to sell it off. This whole thing happened a few months ago and is causing hell for Breadcrumb users. In response to the merchant processor, I agree 100%. I recently got on the Breadcrumb interchange plus plan, and they are required by law to give you a detailed breakdown of every single transaction, yet they haven’t given me anything yet.
All in all, breadcrumb is actually good software, but the main advantage of it was always the customer service, ever since that went down, breadcrumb has lost its competitive advantage. I’m not having the same issues as you when it comes to keeping it on over night, but I did have issues with my card swiper and had the same experience as you. They have really lost it, I will be switching soon if it stays this way.
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Our first two days on Breadcrumb were not good for our floor staff and even worse for our guests . Breadcrumb demonstrated pathetic customer service in nearly all phases . They did not help you s resolve function issues, did not return calls as agreed, and left our managers for dead. If you they were not planning on providing any tech service, they should have at least taught us how to resolve our own issues.Our sales rep assured us these issues where in the past prior to starting our agreement. He wasn’t very honest . All the great features this system appears to offer have been undermined by a lack of support and follow through within the organization .We already wish we would have taken these comments more seriously before initiating an agreement with Breadcrumb. My bad.
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Breadcrumb=Groupon=Ripp Off. Two months working with them. Told them we would go through another credit card processor but they never changed it. Now it turns out they only assist payment issues by email –go ahead and grow a beard while waiting. Meanwhile, charging whatever they want for credit card transactions that we didn’t agree on. Looking to different POS options. Not recommended. Ever.
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Breadcrumb has been awesome for my location. My staff was able to just jump on the system and get going. We have been using Breadcrumb for 8 months now and i’m happy with the marriage.
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Not much I can say that hasn’t already been said. All the concerns in the posts before me are legit. Just got my system in July, needs a lot of tweaking and I could have helped with that. The card reader/chargers are flawed, that is going to come back and bite us all in the butt big time. Now they have no support at all which terrorizes me as the problems in the system have not been worked out. Also, no settlement reports or batch numbers! So far if a batch didn’t show up you could call and get someone to get it handled for you, no longer so. I will have many, many sleepless nights in my future wondering if my money is going to show up as I have no proof the transactions even happened. If you want a Mac based system (as I did) keep looking. They told me the system has been sold and have no idea when and if support will be available again.
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Breadcrumb recently eliminated telephone customer service, and they have not responded to my email requests for assistance for over two weeks, despite repeated assurances from Groupon (breadcrumb’s parent company, in the same administrative building) that they would be responding by email within 24 hours. How can a credit card processing company deny telephone customer service to its clients?! And not to mention denying any form of customer service at all! The only reason I haven’t switched processing companies yet is because of the time I need to find a new one. But I’m outraged.
This comment refers to an earlier version of this review and may be outdated.
Hi Jeremy,
I’m sorry to hear about your negative experience with Breadcrumb. If you would like any help choosing a new POS and/or processing company, please let us know.
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I just switched to Square for now while I search for a better option. Not going to use breadcrumb anymore, I’m only trying to get in touch with them now to cancel my subscription and I can’t even do that!
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Breadcrumbs support is HORRIBLE!!!! Any issue that we call with they always blame our credit card processor even when I know as the business owner these issues are out of the processors control. After weeks of calling and complaining to them an email was sent back with the wrong processing parameters and I have no clue who’s account they have actually been trouble shooting. I would strongly recommend a PC based system over this “novelty” POS system.
This comment refers to an earlier version of this review and may be outdated.
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Breadcrumb is damaging my business. Somebody please recommend another POS.
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Roberto,
We recently created a tool (see here) that may help you find the right POS for your business. If it doesn’t help you send us an email and I’ll help you out.
Best,
Amad
This comment refers to an earlier version of this review and may be outdated.
CRAP! service is CRAPthe system crashes and the credit cards transactions dissapear CRAPwe ask for help, get an automated email CRAPIm throwing my system in the river and moving to NCRgood luck Breadcrumb your gonna need itCOST ME THOUSANDS in lost transactions
This comment refers to an earlier version of this review and may be outdated.
I have tried to stick by Breadcrumb for over a year…..they keep trying but good intentions only get you so far….sooner or later, you have to deliver and they just cant seem to get the damn thing to work. After much hoopla, they created this offline mode that was supposed to save us from the internet or cloud going down. But tonight we got our first real test, as all of Breadcrumbs system went down. So we assumed the new offline mode would save the day….ooops…..Can you say Sh!tshow!!!! Dont even think about getting this POS system, no matter how much they tell you the problems are in the past, etc…..they just don’t seem to have people that know what they are doing. What a nitemare experience it has been….
This comment refers to an earlier version of this review and may be outdated.
your not alone, the system crash cost us thousands in product and missing credit card transactions, Back to NCR for me
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Stay Away From Breadbrumb POS & Breadcrumb Pro.The system is the worst. No support, reports don’t work, no one ever calls you back. Seriously, the company is a joke.I regret spending any money on a system with that company.You wonder why the stock is going down the drain.
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Do yourself a favor and dont invest in Breadcrumb. We have been using it at our restaurant for almost 2 years and I am so ready to move on… They recently rolled out a V2 release which has some nice features but the implementation was horrible.All of our users that were used to logging in to look at reports, daily business etc. had difficulty logging in because they required you to create a new Groupon account before you could log in and this was never made clear. When I called tech support about this, they claimed that they sent all users an email with instructions about this… none of our users got this email. Why couldn’t they just create these accounts themselves to make things more seamless for the users.Also be prepared at any time (even during busy hours) to be forced to enter an admin PIN to perform an upgrade… really? what are those people thinking. When this first happened I called tech support and they said they could turn off these auto-updates which I asked him to do.Just tonight I get a call from our shift manager stating that they needed the admin PIN because the system was requiring an update. I called tech support again and asked why this happened and was told that they can only mark a setting to disable a push for one upgrade at a time and there was no way for them to set my account to never be pushed updates… really? in the middle is a busy shift… do yourself a favor and pass on BreadcrumbPro.
This comment refers to an earlier version of this review and may be outdated.
I did a lot of research before starting up with Breadcrumb and just wanted to post a more positive view, after about 9 months of use. The system has obvious shortcomings, some of which are by design. Our general feeling is that is serves us well. It has gone down a couple of times during peak hours which is totally unacceptable, but I’m going to say we have about 98% uptime, maybe 99. The product is being improved with new software releases. Basically for $99 a month after about a grand in initial expense, I have a POS that works for me and I can track sales, inventory, etc. from any computer anywhere. It definitely lacks some features but we are saving enough in processing costs to pay for its monthly fee. So it’s essentially free for us. We are a relatively low volume, but full service, restaurant, and it gets us by. If I were doing 200 covers a night I would invest in an industry leader. For us (about 35-40 covers a night) it’s fine.
This comment refers to an earlier version of this review and may be outdated.
I’ve asked 3 times for you to stop emailing me. Now you get a bad review.
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Several years ago we setup our bistro and wine tasting room and were really pleased with Breadcrumb. As time went on, we realized the limitations of Breadcrumb. For simple businesses it’s probably okay but as of late pathetic. Always crashing and customer service is awful. We are going to give NRC Silver a try.Thank you,
This comment refers to an earlier version of this review and may be outdated.
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Only left one star, because it won’t work if you don’t leave at least one. Worst company, worst service. DO NOT use breadcrumbs. It is the biggest waste of money. You will regret it. They never answer the phone. Service goes down all the time. We have lost hundreds of dollars not being able to accept credit cards. Horrible, horrible.
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Worst service we have ever had. Can’t ever get help. They lie to you when you finally get a call back weeks later. Run, don’t walk away from breadcrumbs. We wish that we never spent the time and money. Absolutely the most unprofessional, worthless company ever created.
This comment refers to an earlier version of this review and may be outdated.
the system sucks
This comment refers to an earlier version of this review and may be outdated.
it is the worst service i have ever experienced. the company is a total joke.
This comment refers to an earlier version of this review and may be outdated.
I’d say no stars, but that might look like I forgot to rate it. I second every single one of the negative comments above, after 6 months of use and -no exaggeration- weekly shut downs of the system. Plus:No ability to print reports or end of day ZNo gift card ability (oh, but we can upgrade…)No plans to integrate w Apple PayAt least one guy in tech support is rude, condescending and not particularly helpfulSales person was hard to track down, evasive, made promises Breadcrumb didn’t keep and wasn’t well versed in the specifics of the software- just the taking of our money.Not enough flexibility in payroll options despite initial indications to contrary by sales person (oh, but we can upgrade…)No ability for guests to sign without paper or to flip the screen so they can finger-sign a tip and e-mail themselves a receipt (email capture would have been nice for customer database)No live support; to second the comment above you’d better be a DIY kind of business owner and have HOURS and hours to devote to phone conversations.System shuts down constantly, bringing us to a halt. We have 3 IP’s and still are told by Breadcrumb “we don’t have enough bandwidth”. One customer streaming music is enough to shut us down – and we’re a coffeehouse.In six months we’ve had to replace their equipment 3 times: they charge you for it, then don’t refund $ til they receive the non-functioning equip. back, when the malfunction is their problem. This can be hard on cash flow.If we weren’t already in for so much on hard- and soft-ware we’d have ditched this already. Don’t buy this headache. You’ll have enough already, just trying to get started. Wish there had been reviews like this avail when we were looking!
This comment refers to an earlier version of this review and may be outdated.
I gave this one star, as I indicated above, so it would appear in the rating system. It deserves no stars.
This comment refers to an earlier version of this review and may be outdated.
This has been a horrible experience. We are down with this system more than we are up. Don’t waste your time, money and frustration. This system is never running that’s why they came up with an off line system which is joke.
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Dreadful system, far too many issues to recount here, but would completely advise against buying, or even taking a free trial.
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This is by far the worst and most horrible POS system I have ever encountered. It is so awful and lacking in so many areas that I want to scream from the top of the tallest building so that no one else is suckered into purchasing this system. I don’t even know where to begin. BASIC functionality. This system does just that…the basics. As a whole concept, the Breadcrumb system appears to be great. It’s very user friendly and easy to understand, so your service staff should have no problem adapting to it. BUT, on the back end, it can’t do simple basic accounting functions! I can’t process a negative cash transaction…ever! So that means if I have a customer who purchased something and paid cash yesterday and today they come in for a refund for whatever reason, there’s literally no way to give that customer a refund without completely messing up my accounting reports. The only way to process the refund is to do a “pay-out” which means that the refund will reflects on your cash drop for the day, but doesn’t reflect in your total sales. So if you have to process a cash refund, your sales will report will be completely inaccurate. Then, on top of that, Groupon purchased Breadcrumb and Groupon literally invented the internet coupon craze. Yet their system can’t process taxes on discounts! So that means if I have someone who comes in with a coupon for a buy one, get one free entree, they’re supposed to pay taxes on the pre-discounted price. But Breadcrumb doesn’t allow you to do that. But of course the items are all accounted for in your daily sales, so YOU as the merchant may end up paying the taxes even though you gave that item away for FREE! And God forbid you try to do a discount on something. Their discounts feature is so limited that it actually gives money BACK to the customer if your discount isn’t set up properly. Most systems have a max value limitation, but not Breadcrumb. So, in our case, we have a bakery, so we have day old items that are buy one, get one free. Our old system would allow us to ring in both items, and then select the lower priced item and discount it. The system would automatically deduct the price of that item from the subtotal. But Breadcrumb forces you to put an actual price on the discount, so if your muffin only cost $2 but your discount was set to $5, you would actually give the customer back $3 to purchase your muffin. There should be a limit on value so that the discount never exceeds the actual cost…wouldn’t that make more sense? Does your server ever go on lunch and still have a few open tables that just won’t leave? Well your server can’t clock out until all their tables are closed. So, that means you end up having to go back at the end of the day to fix everyone’s times clocks. If you have your system set to auto close and you happen to have run late that particular day past your auto close time, auto run CLOSES EVERYTHING regardless if there’s still open checks. So that means if you have an open check that hasn’t had payment collected, Breadcrumb still accounts for it in your sales report, but then automatically puts the payments into a category called “no payment”. WTH is no payment?? Is that even an accounting concept?? That doesn’t even make sense! Your sales should always balance your payments….it would make sense if you could go back in and maybe modify the check to reflect the accurate payment method, but No, thats impossible with Breadcrumb. If you want to take a credit card payment for a check that was automatically closed, you have to reinput the entire check and make a whole new sale. So that means your sales report once again is messed up because that sale was billed twice. So, other than that the fact that their entire system is flawed in the way that it’s designed, it crashes ALL THE TIME! I’ve had the system for two weeks, and I have spent at least 40 hours on the phone with tech support. The trading days are constantly messed up, so my sales reports are always inaccurate. Kitchen tickets mysteriously disappear and then print two days later! I can’t tell you how many upset customers and much wasted food I’ve seen in these last two weeks because of Breadcrumb. My cash drop is constantly “off” and I have no idea why. I had 99% accuracy with cash drops before Breadcrumb and somehow now, I’m down to 60%. Oh, and there’s no offline mode, so if you internet goes down, so does your ability to operate. And my favorite screen is the “reloading” screen because I see it so often. My servers gather around and get all their ipad minis together so that they can see who’s ipad gets up and running first. Its a COMPLETE NIGHTMARE! I’ve wasted so much money on this system and I can’t warn you enough to STAY AWAY from Breadcrumb at all costs. It will cost you lost money in labor, your own time, and lost tickets.
This comment refers to an earlier version of this review and may be outdated.
I was excited to implement this system in March 2013. Now it’s August 2014 and I stuck by the product. They have made huge strive to correct major bugs but it’s still not working well. The thing is they don’t have a solution to fix the problems. I have a huge system 10 ipad minis and 4 Ipad server stations. My servers literally refuse to use the Ipad mini (which one of the biggest selling points) Because at the table it will continue to say reloading. slowing down the ordering process. So my my ten ipad mini’s sit in my office. I don’t think they understood the problems with routers and when a 100 customers are in your restaurant pinging the router causes the “bottleneck effect” and the router just crash. Three times in the past 16 months the entire network nationwide simply crashed at peak dinner hours! This is unbelievable nightmare. No orders can be taken . No receipts can be printed. Positive: Can’t just trash things right? The interfaces are real easy to use. Training is a easy. Reports are also simple to use and understand. I stuck by them so far because I believe that they are working hard to correct these issues. And I am a sucker for the concept. Besides, I have already invested way too much..
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Warning-I tried using breadcrumb pro for my small business. They are a NIGHTMARE to deal with!Yes they are less expensive than others such as sq. but they are not set up to service a merchant. IMO they operate like a gift card company vs. a payment processing company.HORRIBLE EXPERIENCE. AVOID AT ALL COSTS! Just trying to save someone a bottle of excedrine extra strength.Gary
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Six very frustrating months. The iPads never charged with the start-up components on unboxing. We’ve been through about a dozen peripheral switch outs involving cables, credit swipers and get shady half-answers from service. They generally do answer their phones so I’ll give them credit for that. Before you call for service, remember to restart everything, starting with the bc app, then iPads, the router and modem. Was told to wait for the next update to fix some problems, then new problems arise, then told to wait again for the next update. I think this is still in development for Breadcrumb, a beta program of sorts. Some reports and screens are only visible from remote login and not from the iPads. Security is sketchy, and impossible to secure the cash drawers, in-house. Seems, some basic CC security issues are overlooked, such as: naming the wireless network “POS User”, and leaving blue tooth activated when not needed. Overall, it is not the product they sold me on but a sorting-it-out version of it.
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I use this in a small bar operation… It is very basic and thats fine, but needs more inventory tracking features. I wish I could add stock quantities (not the stock levels that reset at the end of the trading day). I would like to be able to run a report that tells me what I should have left in stock…..
This comment refers to an earlier version of this review and may be outdated.
We have had Breadcrumbpos since April 2014 and we have found it to be easy to implement and use. There are some features which they have told us will be available in Version 2, but they cannot tell us when Version 2 will be available. However the most business disruptive issue we have is the Bar terminals (iPad Air) going into a “Loading Venue” grind right when our bar is very busy and bartenders dont have time to reboot to get the terminal back. Over the past few weeks we have worked with Breadcrumb and Meraki support to try to identfy why this is happening. Nobody has answers. It looks to be to be an iPad/Breadcrumb issue and not a network issue. Has anyone out there had similar symptoms?
This comment refers to an earlier version of this review and may be outdated.
Can we get an updated review on Breadcrumb? I’ve read they have added more features and have worked out some bugs. Also, thank you for such thorough reviews…this makes shopping for our (first!) POS system SO much easier!!
Sarah
This comment refers to an earlier version of this review and may be outdated.
Sounds like a great idea with many pieces still missing. It needs to operate even during downed internet times then upload info later. It needs to compare info beteween stores. It needs to have a rewards program built in AND prepaid or gift card program.
This comment refers to an earlier version of this review and may be outdated.
Dave, since this review was done in 2012, any chance you will be doing an updated review for Breadcrumb like you did for Shopkeep and others? Thanks.
This comment refers to an earlier version of this review and may be outdated.
What about other iPad POS options? BReadcrumbs seems quite expensive based on what it does. I am using the posIPOS point of sale for iPad, for $29 per month per iPad, and I’ve been quite happy with it. It is cloud-based, and has some unique features: if you have multiple restaurants at different locations, you can manage all locations from one central web administration interface, so you can define the shared menu items in only one single place, and share it between all restaurants.
This comment refers to an earlier version of this review and may be outdated.
Amad: Have you had any more-recent feedback regarding Breadcrumb PRO? The most recent above is 6 months old. I am considering BreadcrumbPRO for our business but the reviews above are VERY concerning. Wondering if Breadcrumb has instituted any updates in the past 6 months that would address any of these concerns.
This comment refers to an earlier version of this review and may be outdated.
The most important factor in making a decision about what POS system to use is working with POS specialists that understand your business, how it integrates with new, now, and WOW technology, and what those things mean to a hospitality business. The Merchant Maverick’s Review reflects on the better features of this POS option. I’m surprised that a key considerations in POS functionality and rating is not associated with stand-alone capabilities if internet is lost. I can’t see how this wouldn’t be a deal breaker for many restaurateurs. Especially when the trend for monthly managed services focuses upon maximum “up” time. We live in a world of crappy customer service, high level promises, and people selling us what they have rather than selling us what we need. A good methodology, in addition to reading valuable reviews like the Merchant Maverick provides, is to work with a local POS dealer that is certified and recommended by the National Restaurant Association, or the Retail Solution Provider Association, or another reputable organization designed to have your back when it comes to making technology decisions that need to do more than keep track of revenue and taxes. That action could impact the success of your chosen hardware/software, and in turn, your restaurant. Make the most of the technology, budget, and have local support when it’s needed. You know you’ll need it, especially since the hardware isn’t cloud based.
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It’s great… Better than squarescam. And reachable customer service, compared to squarescams no service. I personally just hate square… those bastards are nothing but thieves, they are holding 15k of my moneys hostage for who knows what and no explanation. breadcrumb owns them. use breadcrumb don’t use square. i’m in ruins for 6 months =[.
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The system is window dressing, looks nice but is far from complete. The people have been nice but have resolved nothing. I had big hopes for this but have disappointed and I am now searching for a new cloud based system.
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So unhappy. Swiper never worked and not getting paid. Holding my money over a week. Got my act mixed up with another stylist. Took hold of hers but froze mine for 30 days saying i need to be verified. Second time now. Going back to my old merchant.
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I would highly suggest NOT using the Breadcrumb service. I recently launched a new business venture and decided to use Breadcrumb for payment processing due to the lower rate than Square. Upon running my first transaction I was contacted by them with like 10+ questions they wanted answered for verification, including business documents, invoices, etc.I spent 2 hours compiling the requested information only to receive the response “Your payments processing has been turned off.”. Their reasoning? I processed a charge that was not directly related to my business, however IT WAS RELATED. Maybe it was the amount? I don’t know.Either way I had to REFUND my customer as they would not release the funds to me, and rebill them via another method. I cannot even begin to explain how bad they made my business look to this customer. As a result I actually lost the client.If you value your business and your clients I would highly suggest steering clear of Breadcrumb.
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Been using it for 6 weeks. Very frustrated with it and looking for other solutions. It keeps losing the connection to the wireless network, and to the receipt printer which is right next to the iPad and cash drawer. It also likes to hang while authorizing credit cards. We FREQUENTLY have to restart Breadcrumb, the iPad or the routers to get it back up. Obviously this is a big problem when you have a line of customers. One time, there happened to be a customer in line who worked at another place with Breadcrumb and she said they had the exact same connection issues.
It is lacking some really basic and important functionality. In CA, some to go items are taxed, and some are not. Breadcrumb has no way to deal with this.
The woman who came to help us set it up the first day was clueless and we ended up spending many hours figuring it out ourselves.
Even worse, one of the tech support people is a jerk. My girlfriend called them and told them that it had incorrectly closed the trading day. He was pretty rude. He literally said “You are incorrect. It could not have done that.” Well, she’s not dumb, it did do that. She called again today, got the same guy, and he was rude again. Really unacceptable.
I wil give them a few days to come back to us with a credible plan to fix their problems, but I’m looking at other solutions.
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This is the worst experience I have had in using a POS in 25 years of opening restaurants. To sum it up: No one to program your menu into the system properly (things printing to the wrong printers, items not printing at all, categories incorrectly entered) and NO ON-SITE SUPPORT the first week you are trying to use the system in real time. Other negatives: No House Accounts, No kept data for delivery customers (that is a huge negative for busy delivery restaurants) VOID/COMP are the same feature so you cannot give some folks the ability to do one or the other, it’s all or nothing. Checks disappear from the system, mid-transaction, and God forbid the internet goes down, you are back to dupe pads and tax calculators, which no one under 40 even has a clue how to do.
My biggest complaint however, is that the sales people don’t tell you from the beginning that this is a DO-IT-YOURSELF system. As the owner, I have spent AT LEAST 60 HOURS in the past two weeks, trying to troubleshoot. I am not a techie and neither our restaurant managers. We have lost so much business in the past weeks because of all the problems. Not small problems, big problems. Maybe this system is fine for a small, small restaurant but I wish we had never agreed to this nightmare. Truly, I am not exaggerating when I say this is the WORST experience I have ever encountered in running businesses.
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After using Breadcrumb for two days…yes TWO days it is extremely basic and does not have the feature set that it touts as ab revolutionary cloud based solution. It is a plain and simple POS that has hospitality centric functions distributed to the cloud. There are so many simple functions that REAL hospitality operaters need that are missing?The system requires a router hooked to each cash draw & printer to function correctly. The Groupon Payments (credit card merchant solution) is still a PAPER system – yes that means you have to print the reciept and have the customer sign it and keep a piece of paper. You can currently implement Paypal, iphonemerchants and many other fully digital solutions that allow customers to sign on the screen and save and manage your merchant accounts without paper. We have seen some major bugs – like the trading day is stuck on one day even though its the second day (support says they fixed it) even though the settings were enabled to automatically end the trading day. The hours and timesheets are inaccurate and incomplete they do not calculate correctly – however you can download and manually manipulate in excel… but didnt you do that before you got a POS? The implementation has not been perfected for all situations…. and you really need 8 weeks at a minimum to put everything in place correctly to go live. It has potential but it really is in it’s infancy and has major gaps to become a real player.
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I agree completely. I used this system and returned it within the 30 day trial period. I’m not sure if they ever implemented this system in a pizzeria before, but we had countless issuesthat would come up only to find out that it could not be resolved. The usage of paper was completely in excessive. This system is good for a very basic restaurant with very simple needs.
This comment refers to an earlier version of this review and may be outdated.
I am curious to have feedback on TouchBistro. I have a small restaurant and am looking between the features and cost effectiveness of these 2. Thank you for all of the wonderful reviews. This was exactly the website I was looking for!!
This comment refers to an earlier version of this review and may be outdated.
Hi Courtney,
Unfortunately, we haven’t reviewed TouchBistro yet, but it’s definitely in the works. I will let you know once the review is posted.
This comment refers to an earlier version of this review and may be outdated.
Courtney,
Just a heads up; we recently reviewed TouchBistro if you want to check it out.
This comment refers to an earlier version of this review and may be outdated.
Do not use breadcrumbs. You will regret it!
This comment refers to an earlier version of this review and may be outdated.
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The lack of integrations does look like a serious negative.
We have a back of the house food costing product (CostGuard), and I vainly tried to find contact info on their web page to start a converation about interfacing (we interface with all the major POS systems out there).
Breadcrumb, if you’re watching, please get in touch! We can help you get chefs on your selling side!
Matthew
This comment refers to an earlier version of this review and may be outdated.