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Upserve POS

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Upserve POS Review (Formerly Breadcrumb POS)

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2011
Location
New York, NY
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



The Merchant Maverick Seal of Approval 🏆

Upserve POS



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Upserve POS for yourself.

The Merchant Maverick Seal of Approval 🏆

Upserve POS



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Upserve POS for yourself.

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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71 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Jim

    Organization Name: Thai Restaurant

    We tried to switch to UpServe.1st issue is they have no hands-on demo available. You tell them what you have now, what your pain points are, what you want improved in switching to them and they swear they are better than what you have now..Pain points with current POS (Lavu)* Support very difficult to reach* Financial rounding.. (This one bugs me) Pay for an order in full, then look at it in closed orders and it may show the order overpaid or underpaid by a few pennies. A program that you depend on to run your business financials should always be consistent about the price.* Limited CC processing options and they seem to be a bit on the high side.* No communication. Company adds new features of changes existing features (ie check split) but does not tell it’s customers about the changes.Tried switching to Upserve and hit a few major obstacles…* Could not get through to support. This was an issue I had with current POS and UpServe was as bad or worse. They claimed it was not normal and was due to COVID.* Font on Kitchen printer was smaller and our kitchen staff could not easily read it. Contacted UpServe and they responded that many customers had this requested ability to enlarge the font but they were not doing anything about it at this time.* Check split – This was the deal killer. We get large groups (Near a college) and sometimes they decide to all get their own checks… Once a tables check has been split, you have to open EACH INDIVIDUAL ticket from the table to see the contents… Our current system lets us just scroll the screen and see full tickets for every order on that table. Makes it SO much easier to manage. Contacted UpServe support and was told there were no plans to add that type of enhancement.When I responded that we could not go live with UpServe because it would hinder our productivity compared to our current system and even reminded them that I had offered to put them in my system so they could look it over and ensure their system did everything ours did plus more…. they threatened to force us to pay 2yrs of fees AND the revenue they would have made in CC transactions to get out of our contract.Not the way I expect to be treated by a reputable company, ESPECIALLY during a Pandemic!Run AWAY from this company! They will promise the world, but they don’t actually deliver.

    1
    • Organization Name: Thai Restaurant

    This comment refers to an earlier version of this review and may be outdated.

    fastcz5

    Hello Matt,

    Thanks for your post on this POS. I am super confused between Upserve POS and Toast POS. I have had demos from both and both the HW and SW pricing are in the same ballpark range. I am looking for POS system for a full-service restaurant with wait-staff and a small bar (serving, non-sit down bar). Few things I like in Upserve are :Reporting, Employee Scheduling, Inventory mgmt all included. Toast seems more universal and/or common place than upserve.

    Can you help me decide? I am not asking you to choose one over the other for me, since that will not be fair, but may be if you can help with some more insights, feedback that can help me decide?

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hello!
      The good news is you’ve narrowed in on 2 excellent restaurant POS systems and you really can’t go wrong. Upserve may be a touch cheaper if its Core package has everything you’re looking for and it’s available on both Android and iOS devices whereas Toast is only offered on Android. However, if you’re interested in implementing contactless payments or tableside ordering for your servers, we really like Toast’s hardware options. Hope that helps!

        This comment refers to an earlier version of this review and may be outdated.

        Philip Mihalski

        Organization Name: Nell's Restaurant

        System works ok but customer service is terrible and fees are very expensive. Monthly charges and cost of credit card processing are higher than most POS’s. If you have any issues, getting through to customer service is hard and the response is slow to nonexistent.

        1
        • Organization Name: Nell's Restaurant

        This comment refers to an earlier version of this review and may be outdated.

        Sheena J Talbott

        Organization Name: Venice Beach Bar

        Upserve:
        It minimizes errors in operations.
        It provides greater flexibility with anywhere, anytime access.
        It reduces duplicate data entry.
        Easy access to the back end.
        User friendly for both administrators and basic every day users.
        Great customer service.

        • Organization Name: Venice Beach Bar

        This comment refers to an earlier version of this review and may be outdated.

        Jacob Moscynski

        Organization Name: Acropolis Pizza

        This software is excellent! I use it daily to communicate with my staff. I would reccomend anyone that wants to bring their management team to the next level to use this software!

        5
        • Organization Name: Acropolis Pizza

        This comment refers to an earlier version of this review and may be outdated.

        Paula P.

        Organization Name: Clark House Hospitality

        Breadcrumb/Upserve has been a wonderful POS platform, and I would highly recommend it! Extremely user-friendly, easy to edit, update, and program. The analytics from reporting are extremely helpful in evaluating financials. Customer service has always been prompt and friendly, in the rare events that we have needed to contact them.

        5
        • Organization Name: Clark House Hospitality

        This comment refers to an earlier version of this review and may be outdated.

        Michelle

        Set up was not as expected, this is pretty much a buy the equipment and software and do it yourself approach. New business was open two days before I realized that they didn’t have the sales tax set up. They were responsible for the menu and I was told the taxes. Anyway, cost the business several hundred dollars. Then this glitch that caused us to go into offline mode for hours and still not running. We lost even more as even on a single iPad we were not able to capture credit cards in offline mode as indicated. Unfortunately we were not prepared for this and had to just comp meals for those that did not have cash, then close the business 3 hours early. Lost some local customers for sure. Headed to Office Supply in the morning for order pads and some square modules so we can open, take credit card payments and run business.

        2

          This comment refers to an earlier version of this review and may be outdated.

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