Breadcrumb POS by Upserve Review
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- Date Established
- New York, NY
Raise your hand if, at some point in your life, you’ve had to put in your dues at some thankless job in the food industry. Is your hand up? Well, chances are you’re not alone. In fact, some might say it’s almost a rite of passage. While most of us would like to put our unpleasant memories behind us, the design team for Breadcrumb POS by Upserve took their food service experiences and put them to good use. Comprised of former managers, bartenders, and servers, Breadcrumb POS’s designers worked together to create an easy-to-use and low-cost POS system that would alleviate some of the major headaches faced by the restaurant/hospitality industry.
Though originally founded by Seth Harris, Breadcrumb POS has gone through a couple of ownership changes in the past several years. Groupon bought the company in 2012, the same year that Harris left, and in May of 2016 Upserve (a restaurant management company) acquired Breadcrumb POS. This pairing ultimately makes more sense, and together the two have answered the call for a more in-depth reporting system and improved customer service team. Though Upserve is in the process of implementing some major changes, I have been assured that there is no need to worry about declines or significant platform shifts.
With features for specialty ordering, table management, restaurant management, and customer management, Breadcrumb POS has most of the tools you’ll need to run a bar, restaurant, nightclub, or café. Breadcrumb POS has also recently teamed up with GrubHub to offer an online ordering and delivery integration. Now that Breadcrumb POS and Upserve have joined forces, they provide a strong restaurant management platform that is easy to use, even on the go. The POS system also works exclusively with the Apple iPad, making it an optional mobile POS solution. Servers can take and send orders directly at the table, as well as provide digital checks and collect payments.
This POS’s public reputation is still reeling a bit from Groupon’s terrible customer service implementation. But under Upserve’s management, it is definitely a system worth checking out. Read on to find out why.
Breadcrumb POS currently offers three pricing plans:
- Single terminal license
- $50 per additional terminal
- Comes with Upserve Live
- Upserve Payments (interchange plus $.10 processing fee)
- Phone and email support
- Designed for single-location restaurants with a smaller staff
- Single terminal license
- $50 per additional terminal
- Includes everything in Core
- EMV payments (Your first reader is free)
- Online Ordering
- Unlimited integrations
- Loyalty program
- Multi-location sales analytics
- Premier 24/7/365 support
- Designed for multi-location restaurants with $30 average ticket orders
- Call (855)664-3887 for a pricing quote.
- Includes everything in Pro
- Single sign-on
- Centralized menu and employee management
- Integrated time-clock
- Built for large multi-location restaurants with 50 to 500 locations
Keep in mind that the Breadcrumb POS app can be downloaded for free on as many iPads as you want, but only run simultaneously on as many as your plan allows.
Cloud-Based or Locally-Installed:
Breadcrumb POS is cloud-based and exclusively mobile—the system will not work on traditional desktop computers and is only suited for iPad use. Like other cloud systems, you must have a wireless network and a broadband Internet connection to access the entire system. Fortunately, Breadcrumb POS has an Offline Mode, which allows you to keep operating (on a limited level) during Internet outages. Breadcrumb POS is also able to encrypt and store credit card data within the iPad until a wireless signal is restored and the transactions can be processed. Back office and reporting features can be accessed on any device that is able to connect to the internet.
Breadcrumb POS is built for quick-service restaurants, full-service restaurants, cafes, drive-thrus, wineries, breweries, bars, lounges, and nightclubs. The POS supports all sorts of ordering: table (eating in), to-go (eating out), delivery, and bar tabs. Basically, Breadcrumb POS is intended for any business that uses a menu.
Specific Size of Business:
Breadcrumb POS claims to accommodate all menu sizes, whether your dining selections are as extensive and intimidating as those at the Cheesecake Factory or as small and specialized as In-N-Out Burger. Breadcrumb POS also allows you to manage and compare data from multiple restaurant locations.
Hardware and Software Requirements:
Breadcrumb POS only operates on the Apple iPad 8.0 or later. Back office reporting is accessible through any device that connects to the internet. Breadcrumb POS will work on an iPad Air 2, an iPad Mini 2, or an iPad Pro.
In compliance with the shift to EMV and chip card technology that occurred in October 2015, Breadcrumb is in the process of integrating EMV readers with its POS software. The company’s blog states that in October 2016 Breadcrumb will begin to put out an EMV reader that will work on bluetooth and works as an addition to your current terminal and card swiper.
Ease of Use:
Breadcrumb features the kind of design, customization, and mobility that allows business owners to focus on earning revenue without the distraction of a complicated POS.
- Design – The Breadcrumb interface is elegant and orderly. Navigating the system is extremely easy, making training new employees a simple task that can be done in less than a day. Since the system only runs on the iPad, swift and simple taps and sweeps of the finger operate the entire terminal.
- Customization – Breadcrumb is highly customizable, allowing you to create as many menu items as you want and organize them to your liking into groups (e.g. appetizers, salads, entrees, drinks, etc.) that appear as tabs on the right side of the screen for easy access.
- Mobility – The mobility of the iPad makes tableside ordering a breeze without the need for scratch pads or hand tickets. With a few taps, you can edit an item from the check by deleting or modifying items, indicating seat position, specifying quantity, and making notes (e.g. VIP guests, allergic to shellfish). You can even change the prices of certain items right at the order screen.
Breadcrumb performs all necessary functions from the moment a guest is seated to the moment they leave: table management, seat positions, order-taking, adding modifiers, firing orders, printing checks, and accepting payments. Features include:
- Customization – All of the terminal functions can be customized to your specifications at any time. Breadcrumb representatives will actually program your menu, help train your employees, and set up your hardware and payment processor, all for no additional fee. Breadcrumb employees also show you how to program your menu so that any future updates you need to make on your own will be hassle free.
- Remote Printing – Customizable remote printing means that you can send orders and receipts to as many printers as you’d like (e.g. kitchen printer, bar printer, receipt printer). Terminals can even be set up to communicate only with certain printers or with all of them. It’s up to you.
- Breadcrumb Live – Probably the most convenient of all of Breadcrumb’s management features is the ability to access all of the reporting functions through the Breadcrumb Live app for the iPhone and some Android phones. You can check on sales and real-time data from anywhere.
- Breadcrumb HQ – This is sort of like the back office where reports are generated, settings can be toyed with, and menus, items, and employees can be created from any device with an Internet connection. Access and permissions can be customized by employee role.
- Order Functions – Breadcrumb comes with two modes: Quickserve and Server. Quickserve is designed for to-go ordering with menu items arranged as buttons on tabbed pages. Server mode, on the other hand, arranges the menu in a list on tabbed pages and includes a search function for item names. Both modes are available to use and can be built into Breadcrumb’s system at no additional cost.
- Table Management – Number and organize tables by tapping and dragging them across your virtual floor plan. Divide tables in your restaurant into different zones for simpler server assignments and restaurant management. Color-coding allows you to keep tabs on occupied seats, and the meal progression graphic shows which course a table of guests is on.
- Course/Menu Management – Create as many menu items as you want and organize them to your liking. Store item descriptions within the menu so your servers can provide guests with accurate descriptions of meal ingredients and preparation. You can cancel a menu item as soon as it runs out so servers and bartenders know it’s not available.
- Reporting – Get reports on sales, payments, product mix, labor, check details, voids, comps, and pay in/pay out. The dashboard feature displays report summaries of your most important figures. Upserve has added a reporting suite to Breadcrumb; stand out reports include the server analysis and the magic quadrant. The server analysis makes coaching employees much easier by breaking down their strong suits and showing areas they might need help in. The magic quadrant report takes your menu and divides it up into quadrants that illustrate the frequency with which an item is ordered and the success rate it has in drawing back customers.
- Employee Management – Track employee hours with the built-in time clock and keep your staff informed with the in-app bulletin board, a popular feature. Track cash and credit tips, customize employee access parameters, and assign roles.
- Payment Options – Merge, transfer, or split checks, and process as many credit card payments as you want on a single check. Void, comp, or discount individual items or entire checks, set automatic gratuities (like for large parties), and provide either printed or emailed receipts.
- Cash Management – Run checkout reports at the end of shifts to balance your till. Set times when the system will automatically reconcile batches with your credit card machine.
- Inventory Management – Inventory management is one of Breadcrumb POSs biggest strengths, but the system does offer some basic inventory features. Users can set an item count to keep track of stock. The inventory feature also integrates with Breadcrumb POS’s “Shift Notes” feature to alert servers of any significant changes to stock levels. That being said, Breadcrumb POS does lack the ability to track inventory at the ingredient level. If you need more in-depth inventory features you will need to integrate with an outside inventory management system. (See Integrations and Add-Ons below).
Integrations and Add-Ons:
- Accounting – Shogo, KitchenSync, and RSI.
- Restaurant Management/Analytics – Avero, Venga, Ctuit, Restaurant 365, Peachworks, and Compeat.
- Inventory – There are several inventory management solutions you can use with Breadcrumb POS.
- Orca will cost you about $720 dollars for a one time license. You are also able to pay this for a monthly fee.
- BevSpot‘s price will depend on your specific needs. Users can expect to pay anywhere from $149 to $349 per month. You can contact BevSpot for a quote.
- Bevager offers several pricing points. The Standard plan costs $99 per month, the Premium plan costs $ 149.99, and the Pro plan costs $199.99 a month.
- BeerSAVER asks that you reach out to them for a pricing quote. Users with less than twelve taps can expect to pay at least $2,000 and $160 per month, while users with sixteen taps can expect to pay $2,500 and $180 per month.
- Time Clock/Scheduling – Dolce, Homebase, 7shifts, or Better Chains.
- Online Ordering/Delivery – GrubHub.
- Gift Cards – The Customer Connection.
Compatible Credit Card Processors:
Breadcrumb works with six different processors (all of them highly ranked by Merchant Maverick): TSYS, First Data, Chase Paymentech, Heartland Payment Systems, and Global Payments. The sixth is Breadcrumb’s preferred in-house credit card solution called Upserve Payments.
Rates and fees vary from provider to provider. If you need help negotiating rates with any of these processors, let us know.
If you’d like to go with a provider not listed, Breadcrumb states:
If your payment processor is not listed above, please send an e-mail to firstname.lastname@example.org and we will look into the possibility of integrating with your processor.
Customer Service and Technical Support:
Breadcrumb POS doesn’t charge for support plans, but that’s because most of Breadcrumb POS’s support services are available online via training videos, a searchable support knowledgebase, and a community forum. You can also email questions to email@example.com. Individualized phone support from a Breadcrumb POS representative is available through a technical support line.
The company also assigns account managers to every account to help make sure you are getting the most out of your POS system. You can also track and subscribe to Breadcrumb POS’s service status page.
That being said, public opinion of Breadcrumb POS’s customer service still seems to be suffering from the effects of Groupon’s inability to provide decent customer support. It may take a while for customers to realize that a change has been made.
Although Breadcrumb POS has a Blog and Facebook, Twitter, and LinkedIn accounts, these social media outlets offer little in terms of system support information, focusing more on new Breadcrumb POS users and Upserve events.
Negative Reviews and Complaints:
There have not been many comments online regarding Breadcrumb POS lately, positive or negative. That being said, here are some of the negative trends I noticed while searching the internet:
- Outages and Downtime – Several customers have complained of system downtime and outages during their peak busy hours. They are also frustrated about several mandatory updates that were pushed during peak business hours and caused downtime.
- Cost – Some people wish that the system was cheaper.
- Negative Online Presence – Breadcrumb received a lot of bad customer reviews before the Upserve acquisition and, while these are not recent comments, they still dominate the message boards and review comment sections.
Positive Reviews and Testimonials:
- Easy to Use – Most of the positive reviews to be found are mainly concerned with how easy the software is to use. Many customers also talk about the fact that Breadcrumb is intuitive and makes training staff a breeze.
- Great Reporting – Especially with the Upserve merger, Breadcrumb now offers some really great reporting options and customers are taking notice.
- Customer Service – Customers seem pleased with the changes Upserve has made to their customer service.
Designed by former wait staff and restaurant owners, Breadcrumb POS has several features that make it an up and coming success. Thanks to the recent acquisition by Upserve, Breadcrumb POS has the tools it needs to become an even better POS system. Using this highly customizable interface and intuitive design, creating a menu, arranging a floor plan, taking orders, and keeping staff informed is relatively easy. Upserve HQ and Upserve Live make it easy to manage the back office, monitor sales, and view reports from any place with an Internet connection.
There are some definite downsides, though. For example, though Breadcrumb POS does offer integrations and some inventory type features, it does not have an extensive native inventory system. This isn’t a major problem, but it is something to be aware of, especially since larger restaurants will likely need to spend extra money per month on an inventory integration. Some customers also claim to have experienced downtimes during peak business hours within the last month.
That being said, Breadcrumb POS is generally a great system. We’ve given it a 4.5-star rating for now, and–with just a few added improvements–it is definitely in line to earn 5 stars down the line. Only time will tell us if customer service has really improved and how many new features are going to be implemented under Upserve.
Bottom line, if you’re looking for a new POS system for your restaurant, I’d recommend taking the improved Breadcrumb POS out for a spin. If you like what you see, just remember to do your homework before making your final decision.