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ShopKeep By Lightspeed Review

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Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



The Merchant Maverick Seal of Approval 🏆

ShopKeep POS



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see ShopKeep POS for yourself.

The Merchant Maverick Seal of Approval 🏆

ShopKeep POS



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see ShopKeep POS for yourself.

To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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362 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Lucas Barry

    Organization Name: The Wine Shop at Serenbe

    If you enjoy wasting your time with a technical support team that just tells you to wait until they can address your issue during busy business hours, this is the company! Multiple calls over 2 days on the phone with no resolution to my issue. My issue: a brand new clover mini ordered off the Shopkeep site that apparently is not compatible with my ipad and needs technical service they cannot provide. I bought the mini, because the Ingenico readers I originally purchased are trash! Two readers burned out just over their one year warranty; this is the definition of planned obsolescence. I DO NOT recommend the equipment they provide and their customer support after merging with lightspeed is grade A Sh*#

    1
    • Organization Name: The Wine Shop at Serenbe
    William Pidde

    Organization Name: Mettaxxas Tavern

    Have tried for over a month to retrieve my sales records . They make it impossible to obtain them . Even with 100% conclusive proof of ownership . Stay away , worst company ever!They deserve a zero star rating .

    1
    • Organization Name: Mettaxxas Tavern
    Josh

    Organization Name: The Garden Barn

    Besides having constant connectivity and software issues with Shopkeep over the last 6 years, we have recently discovered that they have double-loaded several gift cards over the last 3 years. It’s similar to a double charge of a customer, but in this case, they refuse to refund us almost $1000 they have stolen from us over time. If anyone is interested, I can show you how to check if you have been scammed too. I have warned them of a possible class action lawsuit and they don’t seem to claim any responsibility for the theft. DO NOT USE SHOPKEEP! They are crooks!! Email me at josh@gardenbarnmt.com if you want to see my process to find double-loaded gift cards.

    1
    • Organization Name: The Garden Barn
    Brandi

    Organization Name: World Sports Nutrition LLC

    This company would not release my february and march 2020 pos reports because I had past due balance for months they billed me for, even though I told them that my business was temporarily closed due to covid-19. I paid my subscription fees for the months that I am asking for. This company is absolutely disgusting. I have given them thousands and thousands of dollars over the years. There is no compassion, no understanding, no partnership, and has no consideration for loyalty or in doing what is right. I wish I never would have given them a dime. Do yourself a favor and go with someone else, even if you have to pay a bit more for it. YOU WILL PAY IT ONE WAY OR ANOTHER – AT LEAST YOU WILL BE VALUED AND TAKEN CARE OF.

    1
    • Organization Name: World Sports Nutrition LLC
    BRAT Vapor

    Organization Name: BRAT VAPOR

    Been charging me every month for a location that has been closed for more than a year and called me a liar saying I haven’t when my statements show ShopKeeps name on them where they are. Way overpriced also.

    1
    • Organization Name: BRAT VAPOR

    This comment refers to an earlier version of this review and may be outdated.

    Justin

    Organization Name: The Wine Gallery

    The worst customer service. The app crashes constantly. Always has to be updated for bugs. Back-office is down at least once a month. They truly live up to the acronym POS.

    1
    • Organization Name: The Wine Gallery

    This comment refers to an earlier version of this review and may be outdated.

    Thomas Williams

    Organization Name: Snitchingladydistillery

    Worst company to deal with don’t deal with them they will play with you and not help you as a business

    1
    • Organization Name: Snitchingladydistillery

    This comment refers to an earlier version of this review and may be outdated.

    Joe

    Hey Justin! Where is the Wine Gallery Located?? There’s one in my hometown and was curious if its the same one!

      Helene J Caviness

      Organization Name: Peace Place, Inc.

      THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

      • Organization Name: Peace Place, Inc.

      This comment refers to an earlier version of this review and may be outdated.

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