ShopKeep Review

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Phone Number
888-966-8912
Date Established
2010
Location
New York, NY

Highlights:

  • Simple, reasonable pricing
  • Great for small businesses
  • Intuitive design
  • User-friendly
  • Robust back-office features
  • Highly functional register
  • Raw ingredient tracking
  • MailChimp integration
  • Excellent customer service

Overview:

ShopKeep is a simple, elegant piece of software. It is aimed squarely at small businesses and has carved out a space catering to food and beverage sellers. That said, most retailers, food-seller or not, will feel at home with this iPad POS system.

ShopKeep charges $69/Month/Register, is pay-as-you-go, and charges no termination fee.

ShopKeep offers a system that is easy to use, has dynamic features, and boasts all around increased efficiency. While ShopKeep definitely performs as advertised–being quick and responsive–it’s not completely without its flaws. That being said, ShopKeep is most often celebrated for its simple pricing structure, though the offline functionality and excellent (award-winning) support offers are pretty nice too. They recently partnered with an eCommerce platform, BigCommerce and now offer it as an integration to their customers. This is a pretty big deal, especially this day in age when more and more consumers are turning to online shopping.

If you’re looking for a new POS or are already using ShopKeep and wondering if it is worth it, read on, or fill out the form below to get started with Shopkeep…

Price:

You can call ShopKeep at 888-970-9067. ShopKeep is a no-contract, pay-as-you-go, monthly subscription service. There are no extra fees for maintenance and service, and all tech support is included in the monthly charge. ShopKeep’s pricing is simple:

$69/Month/Register

  • Free 24/7/365 Support
  • 2 hours of free setup with a dedicated ShopKeep Expert
  • Free ShopKeep Pocket™ iOS App (now available on Android!)
  • Unlimited inventory
  • Unlimited staff
  • No contract, no commitment required

If you are interested in a less expensive option, contact ShopKeep over the phone and inquire about a contractual commitment. If you need more than one register, each additional register (for the first three) will run you $69 and then drops down to $29 per register after that.

Cloud-Based or Locally-Installed:

ShopKeep utilizes a hybrid setup. The app runs locally from an iPad and syncs data back to the cloud when there is an Internet connection. In the event of an outage, the app continues to run with all features except for integrated credit card transactions. You can always work around this by setting up a backup hot spot router or by running the application on iPads with cellular data plans.

Specific Industry:

ShopKeep is excellent for small specialty vendors, such as wine shopsspecialty foodgift shops, toy stores, concession stands, bakeries, cafeterias, and mall kiosks. It is also well-designed for use in foodservice applications, like small cafes, ice cream shopscoffee shops, and food trucks. Full-service restaurants might also be a good fit for ShopKeep since it recently introduced open check and server-less syncing (open a check on one iPad, close it on another). Although, it does not offer table mapping or the ability to add modifiers (features I’m told are currently being worked on).

Specific Size of Business:

ShopKeep is ideal for small to medium sized businesses. Though it can handle multiple locations, it isn’t necessarily for the large retailer. This is by design, and ShopKeep has done well to stay in this niche. The total inventory ShopKeep can handle has increased to 10,000 items, but the interface and back-office functions don’t attempt to be a large-scale replacement. The iPad register can only host up to 270 item buttons. The rest of your inventory can be rung up by barcode scanner or manual search.

Hardware and Operating System Requirements:

ShopKeep POS

ShopKeep requires iOS 8.2 or higher to run and is compatible with iPads and iPad minis. As for peripherals, ShopKeep has an online hardware shop. You don’t need to purchase your hardware through ShopKeep, but keep in mind that you do need to purchase the brands and models that the company supports. Peripheral compatibility with the iPad can get very specific so it’s best to stick with what has been proven to work. ShopKeep does offer a few bundles, ranging from a starter kit (with an iPad stand, cash drawer, receipt printer, and card swipe) to kits geared specifically for retail or quick serve establishments. Most are around the $1000 mark so they won’t carve out a massive dent in your budget.

ShopKeep offers two EMV readers and is now completely EMV integrated. Users have the option to choose a reader that connects through Bluetooth or one that can be hardwired in. Both will run you about $300.

Ease of Use:

I can usually make a snap judgment about whether or not I will enjoy using a piece of software. It seems to me that most user interfaces fall on a spectrum: lifeless and corporate on the one hand, warm and intuitive on the other. ShopKeep rests happily in the latter category.

The visual design of the iPad app is sleek and modern, with fluid animated flourishes. There are sound effects for the buttons but (fortunately) a mute option is located close by. It’s enjoyable to use, and it is never a hassle to locate rarely-used functions.

When you first log in to your Back Office, you’re guided through a comprehensive setup process. You are given a rundown of basic features and also the opportunity to define any basic details of your store (name, address etc.) that will be shown on receipts.

ShopKeep

You’re then shown how to add inventory (on an item-by-item basis or by CSV mass import) and how to add buttons on your iPad register. With these basics covered, you’re ready to go. As mentioned, it is a very intuitive interface, and simply exploring the different menu options is enough to get you acclimated to the system and its features. Once set up, you will do all your reporting, employee time tracking, and inventory receiving on the web platform. Beyond that, most of your interactions are with the iPad app. In addition to the register functions, there are also a handful of managerial actions that can be accessed from the iPad.

To get a better idea of how easy ShopKeep is to learn, check out the video below.

Features:

ShopKeep offers a large variety of features, and you can see the full overview here. Instead of listing them all here, however, I am going to go through some features that really stand out.

  • Register – The register’s capabilities are comprehensive: ringing up items, adding modifiers, taking payments, splitting tenders, quick discounting (item and order level), easy returns and refunds. As mentioned before, the in-app functionality is very intuitive and doesn’t require any additional expertise or training. Setting up your iPad button layout is also a seamless process, managed from your back office.

Shopkeep POS

  • Back Office  What’s truly impressive about the back office, is the wealth of features included. Again, large businesses may find that it falls short of their needs in some areas, but a small business that operates one register will be paying $69 a month for some relatively advanced tools. The same is true for outlets with more than one register. For a low cost of entry you get access to a system that manages your inventory, your customers, and your employees’ time, keeps a record of all your transactions, offers a variety of reporting options for analyzing all this data, and provides unlimited technical support by live chat, and email.

  • Inventory Managment – The inventory functionality, in particular, deserves to be highlighted because it goes above and beyond what you’d expect from a product aimed at small businesses. In addition to keeping track of the quantities of each item, you can also set reorder points and use a reporting function to designate what, how much, and from which vendor to order any low stock item. One of ShopKeep’s recent updates added a matrix inventory feature, which is a big deal for most retailers. Users can now create a parent item and then add all the variations and view it on one page. Most impressively, though, ShopKeep is able to inventory items as raw goods then create assemblies based on this information. While this could be useful for a retail setting that bundles items together, its greatest value is to foodservice providers who need to manage inventory at an ingredient level. If you’re making burgers, say, you’re not keeping track of how many Patty Melts you have on hand; you need to know the quantities of each ingredient: the patty, the rye bread, the cheese, the onions. All this said, ShopKeep’s inventory features are not quite as advanced as some other implementations I’ve seen. Users aren’t able to define the unit measurement of each raw ingredient, so it’s up to you to know that you’re tracking potatoes by the pound and cheese by the slice. And though you can define the cost of each raw ingredient, when you create an item composed of those ingredients, ShopKeep doesn’t total them up and auto-define the cost of the item. In the case of our Patty Melt, you would have to add up the costs and enter them in manually. I’ve seen stronger examples of this feature (POS Lavu), but it comes at the expense of other features. Needless to say, each system is going to have its trade-offs.
  • Reporting – ShopKeep offers an extensive reporting suite and recently added average cost reporting, sales by customer reporting, and sales by discount reporting to the mix.

Shopkeep POS

  • Tax Rates – Notably, ShopKeep has recently fixed one of its most glaring problems: the inability to set different tax rates. Now, in addition to being able to set a default tax rate for your merchandise, you can assign special tax rates to specific items with the new Tax Groups feature.
  • Multi-Store – ShopKeep currently has multi-location capability and the company is looking to expand that feature in the near future. One of ShopKeep’s recent updates includes the ability to view all your stores on one parent website; clicking a drop down box allows you to view each individual store. You can also get a comprehensive view of your separate locations with a dashboard overview.
  • The Pocket App – The ShopKeep Pocket App, now available for iOS and Android, gives you the ability to keep track of how your business is doing no matter where you are.

Integrations and Add-Ons:

Currently, ShopKeep integrates with the following services:

  • MailChimp – Though some POS systems do offer in-house email marketing, they’re often lacking features that only dedicated ESPs (like MailChimp or AWeber) can provide. By partnering with a third-party, ShopKeep deftly sidesteps this problem.

ShopKeep-MailChimp-SignUp-Button-BO

  • QuickBooks Online  The ability to integrate directly with your accounting software saves you time and frustration. This integration will cost you $15/mo.
  • AppCard This is an “integrated loyalty program that provides personalized offers, impressive reporting, and syncs with your ShopKeep sales data.”
  • BigCommerce – This new (and much-needed) eCommerce addition to ShopKeep will cost users an additional $15/mo but will finally give them the opportunity to set up an online store. If you’ve already set up a ShopKeep account, you can painlessly transfer your inventory over to your BigCommerce account.
  • Coming Soon  – ShopKeep recently acquired online order and delivery system ChowBot and hopes to make the integration available to its users later this year.

Compatible Credit Card Processors:

Though the company favors its own payment solution, ShopKeep Payments, a number of integration options for card processors are offered; you’ll almost certainly be able to keep the processor you’re using or find one that better meets your needs. ShopKeep recommends getting in touch directly to check if your processor is supported. If you need help selecting the best credit card processor for your business, let us know. It’s what we’re good at.

Customer Service and Support:

ShopKeep owes much of its success to the fact that it is a customer-centric operation. In fact, this year, ShopKeep won a Bronze Stevie Award for sales and customer service for the third year in a row.

Unlimited 24/7 support–by live chat, email, text and web inquiry–is included in the monthly price. (While ShopKeep representatives will often reach out to resolve issues with a merchant via the phone, those who would like the ability to call inbound at any time will need to pay an additional $30/mo for premium care.)

The support microsite also offers clear and comprehensive articles and video tutorials on every aspect of the software. And of course, ShopKeep maintains obligatory Facebook, LinkedIn, Instagram, YouTube, and Twitter pages; the content on these social media channels is relevant and engaging, mostly because it provides links back to the ShopKeep blog, which goes far beyond the standard corporate “blogorrhea.”

The blog is the point of entry to ShopKeep’s Small Business 101, a collection of business advice for the small time entrepreneur, with information on zoning, permits, licenses, a small business guide to social media, and tons of other material. I’m doubtful most entrepreneurs will actually read the bulk of this material, but it does reflect ShopKeep’s intention to offer as much advice and guidance to their customers as is feasible.

Negative Reviews and Complaints:

While the bulk of online customer comments about ShopKeep are positive, there are a growing number of negative ones to consider. After scouring the internet here are the main trends that I see:

  • Customer Service – This is a subject I’ve seen mentioned again and again in recent months. Customers state that customer service is great when they first start out but its quality begins to decline from there. People report being shuffled from person to person and dealing with long response times– some even say they’ve even experienced rude customer service representatives.
  • Bugs or Issues – Several customers have complained of bugs or issues with the system, especially when it comes to inventory management. Others have had problems with unreliable hardware. Any attempts these customers made to have the problem resolved was reportedly ignored or not dealt with properly by the company.

Positive Reviews and Testimonials:

Even people who find fault with elements of ShopKeep are quick to point out how happy they are with the overall product–especially when it comes to customer service. The software is currently being used by many satisfied small businesses across the United States, but you don’t have to take my word for it. Check out some testimonials on the ShopKeep website for more info. After searching the internet, I found the following trends in positive comments:

  • Ease of Use – Most of the comments I saw noted that ShopKeep is extremely easy to use and to train employees on.
  • Good Customer Service – Many customers are very happy with the level of support they receive and like the fact that it is offered 24/7.
  • Reasonable Pricing – ShopKeep is inexpensive, especially for the level of features that it offers.

Final Verdict:

ShopKeep continues to impress, especially in light of recent feature additions, including an integration with BigCommerce, EMV transactions, matrix inventory, and several updates to the reporting suite.

That said, there are still some features I’d like to see added–specifically table mapping, the ability to add modifiers, and a return with exchanges feature. I am told that these are all items that ShopKeep is currently working on producing in future updates.

Interestingly, ShopKeep has recently expanded their partnership with First Data; within the next year or so, the two companies are working to make ShopKeep available on the Clover hardware terminal. Once implemented, this would allow Shopkeep to be available in both iPad and Android form.

ShopKeep remains one of the best iPad POS systems out there. Those familiar with our reviews know we don’t give 5-star reviews lightly. If you’re in the market for a new POS and want something reasonable priced, full-featured, and flexible, ShopKeep deserves a look.

Get Started With ShopKeep

Amad Ebrahimi
Amad has worked in the eCommerce and online marketing world since 2002. He started as an eBay seller, then slowly graduated to building & marketing his own websites and consulting others to do the same. He founded Merchant Maverick out of frustration with all the misinformation and shady tactics that he encountered when trying to find a merchant account for his and his client's businesses. He's the man behind most of the merchant account reviews, and articles posted on MerchantMaverick.com. Have any questions related to credit card processing? Talk to him.
Amad Ebrahimi
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188 Comments

    Kay

    This is so much more user friendly than our old system. Our scanners for the tags that this system produce have never worked even with many calls to customer service. Overall it has been good. I like that I can open another register in a different location for just a month and only get billed monthly as we use it. It is also nice to be able to access shopkeep backoffice when I am away from the store to track sales.There are a few tweaks that would be nice but we function just fine with it the way it is.

    4
    Nicole

    We are a new business and we’re pleased with Shopkeep and the ease of working with our inventory. However we opened our doors 1 week ago and we have numerous discrepancies with our system now. We HAD to work with Big Commerce as our website and it has been a TERRIBLE experience. Our Shopkeep back office will NOT sync with the Big Commerce website. When an item is purchased online, it DOES NOT pull it from your inventory!! We have text chatted with both Big Commerce and Shopkeep and been on hold for Shopkeep for 20-30 min at times and the problem is Still unresolved. BUYER BEWARE!!

    1
    Walt Geminn

    We’ve been using Shopkeeper for many years at my coffee house. It’s just what we needed for quick and easy menu setup. It reduces errors and the reports make it very easy to do our own payroll and budgeting, taxe returns etc. I don’t really use it for inventory so can’t say much about that. Anyway I highly recommend it!

    5
    Marc Matt

    Great team, great POS and back-end system along with in depth analytics for owners and managers. We are very happy with the entire system and processes.

    5
    Joshua Wilken-Simo

    ShopKeep deliberately mislead my business on two major features. First they told me it was Quickbooks integrated. I was never told until after I purchased that Quickbooks integration was an additional monthly charge. Even for that monthly charge the only thing ShopKeep does is send Quickbooks a journal entry with daily sales and how much the drawer was short. This takes around 1 minute to do manually. Second I was told that ShopKeep has the ability to enter in purchase orders and track inventory. It does not. When you get an order the only way to add the inventory is one line at a time without the ability to show a total for an invoice or look back at a later date to see was received and how much. I honestly do not understand how ShopKeep could work for any retail establishment. In the end with these major complaints ShopKeep would not refund one penny for my pre-paid annual subscription that I will not use. ShopKeeo cost me over $3,500 in usable hardware, yearly subscription and labor.

    1
    Catherine

    Hi Josh,
    Thank you for your feedback. We’ve been actively trying to get in touch with you hoping that we can address some of your concerns and come to a resolution. We have left a voicemail for you so please feel free to give us a call back at your earliest convenience.
    Thank you,
    The ShopKeep Team

    Joshua Wilken-Simon

    Shop Keep has since resolved my issues with the highest level of customer service. They refunded my full year subscription.

    5
    Jennifer Carr

    THE WORST!!!!! WORST!!!!!!!!!! POS SYSTEM EVER!!!!!!!!!!! DO NOT DO IT!!!!!!!! IT LOOKS EASY/PRETTY/ALL GOOD! IT’S LIKE IKEA! NICE ON THE OUTSIDE-GARBAGE OF A POS! HORRIBLE SUPPORT TOO! EACH PERSON ON THE SUPPORT TEAM TELLS YOU SOMETHING DIFFERENT & THAT THEY WILL ” LET THE TEAM KNOW OF YOUR CONCERN”—- THIS HAS BEEN GOING ON FOR 2 YEARS-SWITCHING TO LIGHTSPEED, MORE $YOU GET WHAT YOU PAY FOR, ENTER AT YOUR OWN RISK WITH THIS GARBAGE JOKE OF A POS!

    1
    Catherine

    Hi Jennifer,
    We are sorry to hear about the frustrations you are having. We are actively trying to reach you in order to come to a resolution. Please contact us back at your earliest convenience.
    Thank you,
    The ShopKeep Team

    carlo

    Have been happy with shopkeep for a while now operating my small business, but disappointed that they raised their monthly fee by 40% without any notice. My billing went from $147/month for 3 registers to $207. I think there should have been a notice for a 40% increase in monthly billing.

    3
    Catherine

    Hi Carlo,
    Thank you for letting us know about this issue. Can you please send your account information to feedback@shopkeep.com? We would love the opportunity to speak with you about this.
    Thank you,
    The ShopKeep Team

    Edna Martin

    I own a small business at a small island. I have been using ShopKeep for about 3 months now and I really like the features. I have shopped around and tested other POS systems for two months before choosing. I appreciate the features ShopKeep has because it is convenient for me and it has everything that I want in my POS. I like how I can easily access it on my mobile phone as well. I do hope that I will be able to do gift cards soon. =)

    5
    Brigitte Fisher

    ShopKeep has been an amazing tool for our small non-profit thrift shop. The reports and tracking tools have been beneficial when preparing monthly financials and they provide us with an aerial view, as well as detailed view, of our sales and inventory. One of the greatest features is that the system is incredibly intuitive and easy to use. We have 90 year old volunteers who have no problem using the ipad app. Two thumbs up!

    5
    Erin Bradshaw

    We found the Shopkeep system easy to set up for our local artist co-op gallery. Inventory input for one of a kind items is extremely simply, and the new updates to the software make it easier all the time. The point of sale is smooth and simple for training. The tech help is outstanding and always cordial. Shopkeep staff is willing to take notes on suggested improvements and I see the improvements/needs implemented quickly. Shopkeep is a great system that I recommend repeatedly to other merchants. The batch editing of stock is a time saving method. Our small gallery run by all volunteer artists is very pleased that this system has worked so well for us. I can’t say enough praise for the system and staff of Shopkeep.

    JENNY MICHAEL

    HELLO SHOPKEEP!!I can’t say enough good things about your product. I am a one-woman-show (so far) I own a magazine (www.ourtowneberks.com) and then recently converted an old barn to a range of clothing to housewares boutique. I use shopkeep for my POS and all sales and I am also working with BigCommerce to put all my inventory online as well as my partners for dropshipping from all over the world. I am by no means tech savvy and I was able to do it with ease and simplicity. The Staff at SHOPKEEP is awesome and BigCommerce is great as well. I am a former Navy Veteran and Defense Contractor and I recently decided to move back to my own home town and it has been a wonderful experience to use SHOPKEEP to mske my new life and career choice so brainless! AND I love how my bank account is growing. I looked at many options and honestly SHOPKEEP was the best deal ! Thanks Guys!!!!- Jenny Michael http://www.otmercantile.com

    5
    Catherine Silcher

    I have been using ShopKeep in our gift shop since January 2017 and I have nothing but good things to say! From the professional & personable representatives I have spoken to, ease in ordering and setting up the program to the uncomplicated and user-friendly system, it has made my job of running the gift shop more organized, easier and stress free. I highly recommend this company and product to all!

    5
    Kevin Heck

    Shopkeep is literally the worst POS provider. Pretty much as stated above, I have had consistent issues with inventory management (which they advise is not the norm), my CC reader working and customer service was amazing the beginning and now I get passed around and spoken rudely to. I requested to speak to a manager twice and still to this day have never received a call back!! I have two accounts with them and when I sell items, my inventory will not update. I have had to buy multipole routers to maintain my CC reader and even had to replace my CC reader in one store (they made me re buy one at full price) as it stopped working completely a little bit over a year. There is no concern, rather to take your money and give you the run around. My review is to warn those who are looking for a RELIABLE system, DO NOT choose Shopkeep.

    1
    Catherine

    Hi Kevin,
    Thank you for your feedback. We’ve been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don’t hesitate to contact us directly by responding to the most recent email you received from us.
    Thank you,
    The ShopKeep Team

    Jennifer Carr

    Thank you! I went from quickbooks old school pos from 2004-2014…. This POS is garbage-check out LIGHTSPEED! They are more $ but so worth it! You can actually pull reports that matter! As they said-Shopkeep is like Ikea, looks good one the outside, then when you actually use it for a month or so, you find it falls apart and is all a big facade. Shopkeep is a joke and I’d demand my money back if I could.

    Jon

    Makes our life so much easier. I have Shopkeep linked to my Quickbooks and it works great. They actually listen to customers on making improvements. Have a suggestion? Send it in and don’t be surprised if it’s in the next update or so. Interface is simple to learn and I have always had great customer service the few times I have called in.

    5
    Kim

    We love Shopkeep for our business. Not only do we use the register aspect, it is our time clock, I can see what items are selling better and at what times. We can follow by day, week, months and year. For this old woman who is challenged by technology, it isn’t too hard to use and if I have questions, I can call or chat with someone for assistance.

    5
    Doug Scansen

    Excellent customer service. Works as advertised. Over two years and no complaints.

    5
    Elliot Maleh

    Love Shopkeep! We’ve been using it for almost 5 years now and we love that they’re continuously looking to update and approved the app. Way to go!

    5
    Mihran

    Shopkeep is a decent pos system but needs much more analytic software and an EXTREME overhaul of their customer service. Just got off the phone with shopkeep and they are refusing to send me a new credit card reader after sending me a faulty machine that has only worked for roughly 8 months. The only reason shopkeep is good is because of it’s simplicity other than that there’s nothing special. For a company that raves about their customer service they don’t know how to deal with customers. I never leave reviews, but I was so mad at the lack of professionalism that I had to.

    2
    Vixen Hill Winery

    Shopkeep has met our needs for our small winery. It keeps track of our inventory and cost of goods. Reporting is made easy for monthly sales, etc.
    Updates are always easy to perform and maintain.
    Customer Support is the best I’ve ever experienced. Always friendly and very knowledgeable staff.

    Maggie

    We are a small business at the Jersey Shore and we have been using Shopkeep since we opened 2016 and we like the ease of use and the great customer service.

    4
    Erin Lindstrom

    ShopKeep works great for the small gift shop I manage. It is easy to use and easy to train to employees with minimal electronic experience. For employees that are knowledgeable with computers it is almost self explanatory. The iPad set-up flows nicely and impresses customers. We rarely have issues and when we do customer support is always one phone call away. One of my favorite features has to be the Back Office. Running monthly reports has never been easier for me. Anything I want is literally just a click away. I’d recommend ShopKeep to anyone with a small business!

    5
    Lisa Van Buskirk

    ShopKeep has great customer service! Anytime I call, they are always there and answer the phone. I do not need to leave a number and wait days for a call back. They also have a chat system which works great for non urgent issues, although they respond quickly to those, too. ShopKeep is easy to use and provides all of the requirements we need with our transactions. When we were first researching POS systems, we met with several vendors. A lot of vendors told us they could not meet our needs. ShopKeep said they could and if it wasn’t a feature they had, it was one that they would develop for us. I highly suggest that if there are issues, please contact them because this developer cares about their product and will make it work.

    5
    Michelle Cooper

    The customer service is most excellent! They are always making improvements based on customer/merchant feedback! I really like the reports that I can print and keep track of items or modifiers. I would recommend this software for your small business needs!

    5
    Azim Panjwani

    I have been using shopkeep since 2013 since then they have emerged as the best pos system in the market. I love that they always try to improve the service and the product. Trust me u won’t regret a bit. If u have any suggestions put it on the blog and it won’t go unnoticed might take a little time but they will be worked on and will get updated. I have 3 stores where I have shopkeep as my pos one tobacco store and two grocery stores and might add one more soon. 👍👍👍

    5
    melanie mcwhorter

    We switched from square to shopkeep, because the backoffice of shopkeep was supposed to be better and our business is growing to multiple locations. Unfortunately, we will be going back to square. Shopkeeps customer services has been awful. They are taking over 4% in processing fees and will not let me talk to someone because I refuse to pay for a premium account just to get the issue resolved. I thought shopkeep was known for their great customer service, but switching from square was an absolute nightmare. Wasted $600 in hardware to try it out.

    1
    Deborah Black

    Every time I chat, text, email or call ShopKeep they are always able to help me. Not being the slightest bit IT savy, I appreciate that they explain things in terms that I can understand. I highly recommend ShopKeep to anyone deciding on a POS system. Not only for the outstanding support, but for a superb system. The report capabilities alone, make it perfect for my needs. ShopKeep was recommended to me by another local merchant. I am so glad I followed through!Deborah BlackDeborah’s Attic Antiques, Collectibles and Good “Junque”Casey, Illinois

    5
    Molli Laham

    ShopKeep has been part of our business from the start and has made every aspect of business easier!From retail to marketing, to product management, to reordering new product and ingredients, ShopKeep has made us more efficient which equates to a better bottom line!Thank you shopKeep!

    5
    Slewis

    Horrible customer service after they get your money and they want to charge an extra $30 a month for you to be able to speak with someone for tech support. Don’t waste your time or money!!

    1
    Darlene Plumly

    I totally agree that their customer service AFTER purchasing is AWFUL. They sold us printers that wouldn’t work with our setup then won’t take them back because it has been 30 days already. We told them we weren’t setting up right away. They said NO PROBLEM. No problem for them because we have to now pay twice for our receipt printers. Painful $500+ lesson for us. And if you want an over the phone lesson, you have to schedule it. Normal wait time is 1 week for a lesson to be available. We have had to figure it out on our own. Don’t be caught up in the nice sales pitch up front.

    2
    Catherine

    Hello Shannon,
    Thank you for taking the time to speak with us today. We appreciate your business and are excited to continue to work with you as a valued customer of ours. Feel free to reach back out anytime if you need any further assistance.
    Thank you,
    The ShopKeep Team

    TrojanHorse

    How come merchantmaverick has not review store tender POS? I even requested if they have any plan to review it, response was, NAH! This POS has been demonstrated at my store, FULL featured, supports so many hardware, reports are great. I will be installing it for my store by the end of this year.

    I just wanted to see a comparison done by you PRO folks at maverick, but there is no commission for you guys I guess, so no bueno huh!

    Richard McGrath

    Great POS system, my wife was hesitant about switching to a cloud based I-pad POS for her new shop. After watching their extensive videos, she was willing to give it a try. Now she loves it, the simplicity, ease of opening and closing ,staff time clock, reports, etc. Competitive pricing and in house card processing makes it the easy choice. After months of research, glad we chose Shopkeep.

    5
    Kei

    I agree with Peggy here, I’ve been with Shopkeep for 2 years now too and am seriously concerned that Shopkeep is going the dirty route to nab customers with extreme credit card processing fees and unreliable customer service that is unresponsive or hard to get to then increasing monthly fees. This is definitely not the way to keep customers or expand on business. I wouldn’t recommend Shopkeep to anyone

    1
    David P Smith

    Shopkeep has been integral with day to day operations of Hammer & Ale. It’s very user friendly and allows us to track all aspects of inventory management & customer marketing. The back office analytics provide detailed reports which aids in ordering procedure. Shopkeep is will priced with plenty of features. It was the perfect software for our small business.

    5
    Tom Ralys

    Shopkeep has been a great addition to our busy museum cafe. Any glitches we had at set-up were resolved with professional and attentive service. We are a faced paced cafe and love the speed and ease of the system. It’s easy to learn, easy to update and simple enough that we can handle most menu changes ourselves. We hope to have a long and successful relationship with the people at Shopkeep.

    Justin Olsen

    I love Shop Keep it works well for me. I also love the App card integration. Its been a breeze to learn and to teach to my employees.

    Lisa

    I am a current customer of Shop Keep. I don’t know when the last time you reviewed them, but let me tell you, things have gone WAY downhill at Shop Keep! Their 24/7 customer service is no a farce! You can call, but you get a recording that they are experiencing extremely HIGH call volume and they are “unable to assist you”. You can’t even leave a message! That sure does not help me if I have a problem and a customer standing at my register!! In addition, they supposedly have “online chat”. Well, you can wait HOURS to chat with someone. If you email, it goes unanswered or is answered days later! They recently did an “update” and ever since then, the labels no longer print. When you finally DO get a hold of someone, they keep telling you the same thing, to uninstall and re-install, but this does not fix the problem. I will be leaving Shop Keep as they no longer care about customer service! If you want a company that is there to help you when you need it, STAY AWAY from Shop Keep! They are HORRIBLE!!

    1

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    Catherine

    Hello Lisa, We apologize for the issues you are experiencing. Please send your account info to feeback@shopkeep.com, including your business name and contact info, and we will be in touch shortly. Thanks, Catherine.

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    Catherine

    Hi Lisa,
    We are actively working on a fix for butterfly label printing. Standard label printing is continuing to work properly after the update mentioned. If you have any further questions feel free to reach back out.
    Thank you,
    The ShopKeep Team

    Catherine

    Correction: The email to send your information to is feedback@shopkeep.com

    Lisa

    Hi Catherine, I’ve sent my feedback to that email address multiple times. Still not getting any help. I am told the same thing over and over, to “uninstall and reinstall the drivers”. Have done that at least SIX times. It doesn’t work!! Nothing being done to improve the lack of customer service either! Hold times are RIDICULOUS! My phone goes dead before anyone ever gets on the line!

    Catherine

    Hi Lisa,

    We are attempting to contact you in hopes of resolving the issues you have run into. Our support team will continue to reach out to speak with you.

    Thank you,
    The Team at ShopKeep

    Catherine Forino

    Hi Lisa,
    Thank you for taking the time to speak with us about the issue you were having. Please feel free to reach out with any other questions.
    Best,
    The ShopKeep Team

    Lisa

    I am happy to say all my issues with Shop Keep have been resolved and I am back to being a happy customer! Thanks, ShopKeep for addressing all the issues I was having and working with me to keep me happy. I appreciate the customer service!

    4
    allison wilcox

    Overall, we’ve been pretty darn happy wth Shopkeep. We are a retail wine and yarn shop in Texas. The system is incredibly intuitive and easy to manage. Customer care has overall been extremely responsive. We’ve had problems with some of the hardware, and it would be nice if the financial reporting capabilities were more robust, but hopefully these changes are coming. They are going through transitions at the moment and I am hopeful these will be positive, because I’d really like to stay with them. Our business has a lot of inventory types and variations, and Shopkeep does a great job with this. It is also extremely easy for me to teach to employees. They have just paired with Big Commerce for an e-commerce solution and I am looking forward to seeing how that integration works as we’ve been anxiously awaiting it. We’ve also been happy with Shopkeep payments.

    5

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    jennifer dennis

    I am at my one year mark with SHOPKEEP and if i can do it, anybody can!! I am older and not technical and i set up the whole new system myself!! We had a couple bugs to work out, (router speed issues) here on our end, and once we got it all figured out, everything is running smooth! Support staff is very helpful, I especially like using the live chat. My staff was so easy to train too, even those who don’t use PC”s or MAC or ipad or iphone, didn’t have any problem learning how to navigate the screens with very little help.I highly recommend this product.

    5

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    Lance Ratze

    We have been using ShopKeep for our coffee shop/cafe POS since 2011. Prior to ShopKeep we were using Coffee Shop Manager. CSM was a fine POS system, but we prefer ShopKeep because of its smaller footprint and it basically can do everything CSM can do and more inexpensively. Things we like about ShopKeep: iPAD POS, works with Dymo printers, ability to print to the back of house (kitchen), can easily configure to print receipts with drink modifiers, Quickbooks integration, links with AppCard for a loyalty system, etc. ShopKeep is always upgrading, adding features and staying up to date. We don’t plan on making any switches soon. We highly recommend ShopKeep.

    5

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    Jennifer Provost

    During our initial search for the right POS system, Shopkeep stood out from the beginning. After comparing to other systems, Shopkeep still won out for many reasons, namely the inventory and barcode system, ease of use and reasonable and simple pricing structure. We are very happy with our decision!

    5

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    Dave Charlesworth

    I have had a bad experience with these people. I bought a business that was using ShopKeep; the staff wanted to keep it. So I tried to get them to switch the fund deposits to my account instead of the previous owner’s. They would not do it and forced me to open a new account (which was 40% more expensive than the old one). The new account would NOT connect to the card reader. Telephone support would not help us because we were a new account! Chat support said (after an hour of trying) that they would fix it in the morning. The next day – more chat support and no fix. We gave up.Then I told them I wanted to cancel the account. They created a case and told me to call account services. Account services said they would call me back. They never called back. I have sent three emails (as instructed on their own app) and called several times.

    1

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    Catherine

    Hello David,

    Thank you for speaking with us today. We appreciate your candid feedback and willingness to discuss your experience. It will help us create a better process for all of our customers moving forward.

    ShopKeep

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    mark logan

    You can search and see our prior complaints regarding “gift cards” but now there is a new issue and guess what…..they have done away with one of the things I valued most….the ability to pick up the phone and speak with someone. Yep, now the message tells you to send an email (which I did three hours ago) and still no call back.Oh well, I’ve heard that Helcim has a new POS in addition to really great merchant services fees.Business is up over 45% this year, need a new register and unless Shopkeep gets their act together, we’ll need a new POS as well.Cheers,Mark

    1

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    Catherine

    Hi Mark,
    We have given you a call and left a voicemail. We will be following up again to chat over the phone.
    Thank you,
    Catherine

    Andrey

    We are a relatively small convenience/deli store on a country road.We used shopkeep for roughly 30 months.Now that they’re raising prices by 70% in our case (or they want to lock us in for a 2 year contract), we are definitely shopping around for another system.Pros* It works as a basic system.* It works offline in our spotty internet connection* The inventory system is OK, although we find it clunky and unreliable (e.g. ‘loses’ updates)–not a huge deal in our case, but annoying* support is 24×7. They’ll get you through 80% of the issues. Support is usually reachable, especially after hours (I usually don’t bother during)* they’re somewhat processor independent. They now offer their own processing. Their device doesn’t allow phone backup.* basic clock in /clock out functionality for employee trackingCons* never expect a roadmap of features from these guys. I’ve requested it many times, and they will give you silly answer like “great things are coming” or “we can’t reveal it or competition will copy us”* development is extremely slow for a startup company. They make releases every few months with relatively minor updates. It feels like they got 1 programmer working part time.* development is buggy. They’re either junior or they outsource. They had a bug in margin calculations and it took them month + to admit and fix.* backend rewrite was poorly executed.. they renamed all the fields and ruined all the import/export logic I wrote to get around their poor reporting functionality* overall the features of their POS are poor. When I look at lightspeed or revel I see automatic discounts, menu boards, customer facing screens and more hardware support. * company seems to be going through turmoil (just looked up shopkeep glassdoor reviews, and confirmed)Overall, I certainly hope to find something better. Don’t want to be stuck with those guys.

    3

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    David

    Shopkeep will not work correctly in a large restaurant environment of 18 ipads, even though they sold it to us anyway stating it would. I am still battling the issue of Shopkeep billing me even after I cancelled in July of 2016, they still owe me $4,065 and are stating it’s my fault that they continued to bill after I sent a registered letter stating that I cancelled. I know the product works very well in smaller settings, just make sure you are aware that they have big problems resolving any billing issues that affect them should they arise.

    2

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    Catherine

    Hello David,
    We apologize for the issues you are experiencing. Please send your account info to feeback@shopkeep.com, including your business name and contact info, and we will be in touch shortly. Thanks, Catherine.

    This comment refers to an earlier version of this review and may be outdated.

    Catherine

    Correction: The email to send your information to is feedback@shopkeep.com

    Benjamin Alderman

    I would like to give them less than one star also. We have used this system for over two years. I downloaded the demo and set it up and it worked perfectly. I purchased the system and paid the entire price of EVERYTHING upfront because I was so excited at how helpful it would be. I am an owner/operator so I spend most of my time in the back room of my print shop running large jobs. This gave me the opportunity to keep an eye on the front counter of my business. It eliminated human error, was easy to make price changes in, helped me track down mistakes when closing out the shifts, it was great!!! It worked perfectly until March 6th when they made a tax calculation change. They changed the system to calculate tax on the item, and to round up or down to the nearest cent. This was intended to calculate tax more accurately, and in most cases it probably did. In my case, it completely screwed me. Most of our items are less than 15cents. Our items are composed of a copy (3-15cents) and then paper (again 3-12 cents). What this meant for us is that any item under 7 cents was not getting tax at all (rounding down), and any item between 7 and 12 cents was getting too much tax added on (rounding up). Now, my transactions are multiples of these. So I could ring it 999,999 copies at .03 and it would not add tax. Of I could do 999,999 sheets of paper at .10 and it would add way too much tax. I called, chatted, and called over and over again. I kept getting the same answer which was pretty much, we will pass along your feedback, but I doubt anything will change. I finally was able to talk to a supervisor who said the same thing. She insisted that I could wait and see if an update cleared up the problem….but when!!!!??? I could be waiting for a week, or for a year. Meanwhile my front counter is chaos and money is coming out of my pocket because my register is collecting incorrect tax. I asked to cancel and to receive a refund; without hesitation she responded that that was out of the question. I think it is completely wrong that they changed their system, a system that was working perfectly for me and suddenly is useless because of a change THEY made, and they are not willing to refund me even a partial of my cost and expense in buying equipment and paying the monthly fees that went into my now useless system. This is a change THEY made, not something I did. I just kept getting the same “rehearsed” line over and over that translated to: they wished they could help, they just didn’t want to because I was .01% of their business. So I now get to start over and the last two years was a complete waist. That is a BIG deal for the small guy like me. I would say they are super helpful in order to get you to buy, but after that, it’s a numbers game. If it’s not worth it to them, then too bad for you. I was SEVERELY disappointed in their customer service.

    1

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    Lynn Madigan

    I would like to give them less than one star. We have used Shopkeep in our small cafe for 5 years. Beginning last Oct we began to have an issue with the swiper. We had to purchase a new swiper as ours was out of warranty. After purchasing a new swiper, we continued to have the problem where the swiper does not always read the cards by a least 20 plus times a day. Our regular customers now do not put their card away until Shopkeep is able to sucessfully read the card. We have spent hours on the phone with Shopkeep and have received 3 replacement swipers all with the same issues. This week I’ve had enough. I asked them to test the swiper before sending it out and guess what it does not work. I cannot get any response from management and they even charged my credit card because I have not returned the defective swipers. I told them I would not return them until my problem was resolved. DO NOT DO business with this company. They are unable and unwilling to resolve known issues. They even went as far as to tell me that is I needed to change POS for the good of my business that I should go ahead and do it. I am livid at this point and looking for another system. DO NOT GO WITH SHOPKEEP!

    1

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    Michelle

    VERY FRUSTRATING. We have been live since November and I call about once per week with a problem. Scanners are not reliable, they disconnect frequently. I have not been able to be more than an hour away because of issues. We can not do a negative transaction. Michigan has bottle deposits and some people would just like the money back. We then have to go to another screen and do a Payout, then track this for state reporting. Will not be good for our summer months. I started on this for the ENV chip card reader, still not working. Yesterday we received inventory and Shopkeep put the quantities in 5 times per item. WE had to correct it. Creating your own barcodes is a joke. The system will create a SKU for you. Found out after we relabeled our items 3 times to date. When I ask who I can talk to about returning or getting some type of refund, they tell me knowbody, this is the support you get. Many times, depending on who you are talking with you will get different answers. THEY DO NOT HAVE SUPPORT IN THE FIELD TO HELP WITH ISSUES! Some people claim to be experts and have the contacts to set up your system correctly, THIS IS NOT TRUE.

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    Michelle

    PS – I would love somebody to read this from Shopkeep and give me some help. I don’t have an extra $2000.00 for another system. So this is the route I took to get attention.

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    Catherine

    Hello Michelle,
    We apologize for the issues you are experiencing. Please send your account info to feeback@shopkeep.com, including your business name and contact info, and we will be in touch shortly.
    Thanks, Catherine.

    This comment refers to an earlier version of this review and may be outdated.

    Catherine

    Correction: The email to send your information to is feedback@shopkeep.com

    Donna Chambers

    If I could give less than one star I would. We have been in business for over 16 years and have used several different POS systems. This has been the WORST! We have a retail store with 5,000 products. In order to enter them in it is like you are back in the day when you used pen and paper. It has taken us over a month and we still can not make an order using the system. In fact on one phone consult the gentleman I was on the phone with actually told me that we would have to walk around our store with a clip board and paper and write everything down. I couldn’t believe it. Then on several occasions (at least 5) they never returned our call to help us solve the mountains of questions we had. They tell you what you want to hear to sell you the product then it is nothing as they claim. DO NOT BUY THIS SYSTEM you will be sorry!

    1

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    mike

    They will fail to tell you during the sales presentation that the automatic Quickbooks integration is an additional $30/mo. When you complain about them failing to mention this to you, they will recommend manually exporting the data to CSV and importing it to Quickbooks. However, this data can not be imported into Quickbooks – this was verified with Quickbooks phone support. When you tell Shopkeep support that “manual integration” doesn’t work either, they will tell you that some of their customers find it easier to manually enter sales line by line. False advertising and horrible support, I will be looking for a new product.

    1

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    Catherine

    Hello Mike,
    Thank you for your feedback. We will ensure we forward it to the appropriate people here.
    Thanks, Catherine

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    Joe

    Terrible!!! You get their system and you need it up in a day and they make an appointment to talk to you three days later, on their time not yours. Also the buttons are extremely small, so unless you have little elf fingers, prepare for disappointment and frustration. Their “free trial” cost me around $700 and one of the most absurd things was a ridiculous charge for gift card envelops which was about $100 for 500 little tiny blank white cheap paper envelopes. Also, their operation is so inefficient that they didn’t even bother to send a return tag for their credit processor. It’s been sitting in my office for a year and a half. When I called to get something straight about how much I got charged and how bad their service was, the woman I spoke to treated me like she was a politburo autocrat and myself a disposable peasant. I have a ragingly successful and busy retail business with very few menu items and Shopkeep can’t even come close to filling our needs. I suppose the system would suffice if you were a hobbyist and didn’t actually need to make a living.

    1

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    Catherine

    Hello Joe,
    Thank you for your feedback. We will ensure we forward it to the appropriate people here.
    Thanks, Catherine

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    Benjamin Murphy

    ShopKeep is the wrong platform if you are running a retail business period! Shopkeep’s platform makes you feel as though you are back in the 1990’s. The concept sounded great because I was filled with a bunch of misleading information from a Shopkeep professional who point blank lied to me. To fill everyone in, Shopkeep cannot do the following: Cannot get reports from categories such as SIZE, COLOR, VENDOR, STYLE. Cannot do RETURN AUTHORIZATION’S (RA’S), does not have capability to do any “purchase orders” (PO’S). Cannot do customer deposits, cannot apply credit towards a sale…..you will love this one….CANNOT DO RETURNS WITH EXCHANGES!! Everything I just listed is basic retail 101. The topping on the cake for me was that after being mislead and lied to about everything Shopkeep supposedly could do, I paid for a year in advance. I canceled my Shopkeep account and they kept all my money!!!! I was disrespected and treated very poorly from Shopkeep, and have kept all my emails to file a complaint against the BBB. PLEASE DO NOT BUY SHOPKEEP, WORST COMPANY I HAVE EVER DEALT WITH!!! HORRIBLE CUSTOMER SERVICE!!

    1

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    Brad Baca

    I have owned a retail business for almost 20 years. I have used many POS systems and most were really bad. I choose Shopkeep because it was Cloud based, I needed to access data from anywhere, because I could choose ANY credit card processor, don’t take this lightly! While more systems are giving the choice now, many still lock you into a provider and of course you will not get the best rate. This represents hundreds of dollars a month. And finally I have stayed with this system because it is very solid and they are actively working, improving and updating it. It rarely has an issue…it never crashes. And while it is not perfect for our business (yet), they are improving it and listening to what we need from it. Top Notch system!

    5

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    Kimberly McDonald

    Shopkeep has been the best company to work with. Anytime we have questions, they are always answered immediately. The website is easy to access and use. Setting up the use of gift cards was very easy.

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    Eva Robbins

    We use Shopkeep in our hotel shop and our large retail store in Zihuatanejo. There are a few things that i would change like being able to move items from store to store instead of adjusting the inventory. But I am opening a third store and will use ShopKeep there too.

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    Joseph Cecil

    I would recommend going with a more stable platform like REVEL, I wish we would have. Shopkeep looks appealing and is rather easy to use, but their backend doesnt do the things it needs to have done, the reports and modifications are something you would see from the 1990’s. They have been having lots of issues with their systems that accept credit cards crashing as of late, costing us thousands of dollars, and plenty of time on the phone after waiting for an hour to have someone tell us, “well, we dont know”. My favorite part is the hardware, We have several scanners for UPC’s and it seems they last 1 year and then they turn into a paperweight. Just in time for that warranty to disappear. Whether it’s the battery or the Scanner not scanning all the numbers correctly.I would tell people to try an established platform like Revel or someone else before Shopkeep.Less headache as they wont be on a “learning curve”.

    1

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    Amy Baker

    We’ve been using the system for a year now and we love it. Very intuitive and the customer support is awesome!

    5

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    808 Boards

    Our credit card processing has been down all day because Shopkeep is too ignorant to change our merchant category code in their system. They blame everyone else and then tell us they need written permission. Unbelievable.

    1

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    Eric Smalley

    I operate an art supply business and social painting studio. I researched and compared various other POS systems and found ShopKeep to offer the most complete package for our business. We use Shopkeep to manage everything from inventory to staff. We have thousands of items that we can track, generate reorders, bulk manage, etc. Startup was a breeze as a direct result of the Bulk Manage feature alone. The interface is easy to use and its easy to train new staff to operate. Exports, reports, and integrations have proven to be very useful not only to us but to those external partners we depend on to keep the business running smoothly. Customer support, when needed, has always been timely, our issues have been resolved quickly and are usually followed up by email or phone. ShopKeep is the one aspect of our business I worry least about and we are very pleased with our decision.

    5

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    Chris B

    We use ShopKeep in a bustling bakery/café, and have had only a few hiccups – each of which was taken care of quickly with the help of Support. We had been using a different iPad-based POS system that came with more back office features, more sophisticated reporting, etc. However, all the bells and whistles are useless both when the software is glitchy beyond comprehension (even to their ‘support staff’ and account reps) and the support is an agonizing joke. After switching to ShopKeep, we found that we barely missed any of those bells and whistles because the user experience was substantially – it’s worth repeating substantially – improved over the more expensive and buggy system we had been using. Every interaction with Support has been professional, efficient, and helpful. This is notable in and of itself, but also because it completely runs counter to the atmosphere, disposition, and competency of support staff at all all levels for our previous POS.We are quite pleased with the decision to switch to ShopKeep, and have been satisfied for the past year and a half. Better yet, they continue to improve, by making changes to reporting, features, etc. You can see in all aspects that they are working to arm users with information via comprehensive support pages including videos and detailed instructions and the forum for users to share feedback, experiences, and tips. They proactively communicate the arrival of updates, and work to improve both how and what is communicated regarding these updates. The EMV shift is a huge change for everyone, and even though it has not gone active yet in ShopKeep, they followed through with their EMV Liability Promise for us. It should be clear to anyone who goes to the grocery store or a coffee shop or a huge retailer that chip technology is only being integrated little by little and is far from universal acceptance at this point. There are more moving parts involved in the payment industry than most people (myself included) even realize, but I am confident that ShopKeep is looking out for its users by taking time to roll out the shift carefully.I recommend ShopKeep to anyone who asks, and always enjoy chatting about it when I am in an establishment that uses it.

    5

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    Amad Ebrahimi

    What a coincidence, my girlfriend and I were in Seattle and we just tried your chocolate croissant. Delicious! Very happy to hear you guys like Shopkeep. 🙂

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    Pam

    I use Shopkeep for our High School Spirit Store. Our students and parents love the ease of the system, especially the credit card reader. I also think it adds an air of professionalism, which is important because we are a business club. My student volunteers can work the system so easily and adding inventory is a breeze. They are gaining real world skills they can use outside of school. I would highly recommend Shopkeep to anyone looking for a POS system.

    5

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    Celeste

    I have used many POS systems in the past and Shopkeep does a decent job. There are however some very important things it is missing for a bar to run smoothly. It does not preauthorize CC for tabs to be left open. This leaves you vulnerable for a declined card to be used as a tab. Causing lots of funds to be lost. Tabs that are paid with CC and left to be closed at the end of a busy evening are not left in a numbered order but by time. This does not work for closing tabs out effectively when you have many tabs left open at the end of a busy night in a bar. Hopefully they will resolve these issues ASAP.

    3

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    Steve

    IF YOU DO PIZZA, DO NOT GET THIS POS!!! DON’T get the contract!! Find a company that sets up your POS. They are out there. Shopkeep will tell you no one does, but many other companies do. The training service (“experts”) are a joke. You have to set an appt. each time you have a ? which is usually a week out. $59-$79/month depending on your contract. If you get a contract, your stuck. There is no getting out. The Ipad you get is tiny, I might as well use a large cell phone. If you have sale items like a 2/$x.xx (I did 2/$3.00 20oz bottled drinks), forget it. You will need multiple buttons and odd pricing for each item. Customer service is a joke. BUYER BEWARE!!

    1

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    Cathy Berden

    I have had shopkeep for 1 1/2 years now. I’ve never paid for help, there is a phone number at the top of my shopkeep back office that I call for help. I’ve needed it twice since I opened. The first time was during my Grand Opening when my credit card machine went down. I called, someone picked up right away, with in a couple of minutes I was up and running again. Another time was due to the credit card again and it was just as simple. I watched every youtube video that was out there while I was choosing my POS, so when I was setting it all up I knew a lot, but I did have to go back and watch a couple more. I called them when I didn’t understand something and they walked me through it. I truly believe that Shopkeep was the best choice I made, when starting up my business. When it comes to buttons, I make them and delete them when I no longer need them. You can move your buttons from one page to a second page if you want to as well, making it easier for like items to remain together. I also change the color for easier id. I’m not getting paid to say this I am a real person who is thrilled with my shopkeep system. This purchase was my most difficult, because I knew it was going to be a large purchase and I didn’t want to make a bad choice. I really have nothing bad to say about shopkeep, I am very happy with my purchase and the help I’ve gotten a long the way.

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    Krista maclean

    Could you please share what kind of business you are using this with?

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    Cathy Berden

    Krista, I have a small department store. I sell kitchenware, houseware, linens, clothing, accessories, gifts and candy. Shopkeep only gets better. I also have a scanner with mine which makes checking out a breeze. My total investment was around $1,600.00 That was everything I needed and I was up and running in a short time. I hope this helps you out

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    Nancy Broughton

    Where do I begin? I received the wrong receipt printer and returned it immediately. THREE weeks later it came back to me, rejected because the cd and three page manual were missing . The POS system uses an iPad, therefore there is no need for a cd, not to mention that both the drivers and manual are found online. I found both the items and packed them in the box to return and Shopkeep tells me that I have exceeded the 30- day return policy!!I lost a session of training as I waited for the new printer. As soon as it arrived, I tried to schedule time and was told to go look at the calendar. In other words, I had to go to the back of the line. That would not have been so bad, but I was about to open my store. That didn’t seem to matter. When I did call the support line, I got different versions of setting up inventory. It ended in a lot of frustration.My credit card charges? Haven’t received them because Shopkeep sent them to the wrong account. They tell me that it will take a week to resolve .The program may be modern but I won’t be staying with Shopkeep.

    1

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    Jules Boutique

    For the most part I like Shopkeep. Their customer service has been great. There are a few things that it doesn’t do for me but then I’ve been pleased with the reports and a few other things I’ve learned about that I didn’t realize I could get. It appears that the people that work there are doing their best to make it as user friendly, affordable and adaptable to any type of business that they can. I would recommend them to another business.

    3

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    Emily Held

    Shopkeep has amazing customer service. Im not too computer savvy and often find myself calling the 800#. Every time you get a real human incredible helpful within a minute. They can talk you through any stressful situation in no time. Im very happy with shopkeep, the software is so simple to use and understand. Even for me. I’d definitely recommend it for any business.

    5

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    Mark Logan

    1) Credit card processing fees are withdrawn from your account without prior notice or invoicing – you better make sure you budgeted otherwise it could be a rude awakening;2) The bluetooth credit card reader sucks!! – Our servers have carpal tunnel from having to rerun cards. Half the time we enter the card numbers in manually which really sucks when you have 10 people in line waiting for beer.3) We ordered gift cards 30 day prior to out anticipated date of needing them and got them 6 weeks later (missing the Christmas 2015 holiday season). We paid for expedited processing and Shopkeep was persona non grata. 4) Very inefficient workflow. For example, when you finish a ticket it goes back to a home screen which then requires that you tap the “+” icon so that you can start a new ticket, instead of defaulting to the new ticket screen. Yeah, I know it sounds nit-picky but deal with it 200 times a night and it adds up.5) YOU CAN’T ORGANIZE OPEN CHECKS BY NAME!!!!!!!!!!!!!!!! When you have 20 tabs open and you’re trying to find and close a tab for a guest, it takes forever. I’ve spoken to the Shopkeep folks about this several times and their response was “Yeah, uuumm, we aren’t going to to do this”. So if you run a business where you have more than 4-5 tabs open at a time and desire a way to organize beyond chronology and server…look elsewhere.6) Charts for items sold are very limited…to really figure out what you sold you need to create a .csv file, import into Excel and then you have a graph…but now you have to save it as a separate Excel file somewhere on you computer, sort a pivot table and create a graph rather than being able to view it in Shopkeep.Our business is expanding and we are looking to add another POS register to keep up. Unfortunately, we’re not looking at Shopkeep.

    2

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    Catherine

    Hi Mark,
    We sincerely apologize for the issues that you have listed here. Feedback from our merchants is extremely important. I will be reaching out to you via email to chat more about how we may be able to help you.

    Best,
    Catherine

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    Liz Ozkan

    We bought the chip card reader from Shopkeep. Paid $249 and IT DOESN’T WORK. I’ve complained repeatedly, asked for a refund, and have been told each time that they are working on the software! How dare a company sell a product that doesn’t work? This company has no integrity as far as I’m concerned.

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    Tom schmitz

    I ran into a major problem with Shopkeep. The program is set up so cashiers always have access to their x report. No manager key or password needed. This function can not be turned off. I have been in retail for over 35 years. Every electronic cash register I have ever seen requires a manager key to run reports. For a reason. In my bar business I struggle to keep my bartenders honest. By giving them access to the sales report I lose one of my most powerful tools. I’m sure other bar owners know what I mean. The folks at Shopkeep obviously don’t. I will have to look at other systems until they correct this glaring mistake.

    1

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    Arlene

    Red Wing Arts Association chose Shopkeep for their POS in March 2015. We made a major transition from 3-part NCR hand written receipt books to Shopkeep. As a nonprofit, the majority of the time unpaid docents staff the checkout desk. Their ages range from the mid-40s to 90+. I put together a training manual and worked with them to learn the system. They did very well. Shopkeep was easy to learn and has functioned well for our gallery that offers member artwork on consignment. Equally important is that Shopkeep support staff are the best people I have ever spoken with on the phone. They are patient, listen to concerns and talk me through every issue to a positive outcome. We haven’t needed support often but when we do, it’s top notch!

    5

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    Maureen Kenny

    Shopkeep is a very user friendly system, employees pick it up with ease. Support on the rare occasions I needed it has been thorough and expert. A pleasure since day one! I have referred several to the systems and they all have loved it also.

    5

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    Tom Goodwin

    We have been using Shopkeep for 2 years at our retail bakery / coffee shop.The system is great in that it allows us to see what our customer count and sales are for each hour of the day. The cloud Back office allows us to look back to previous holidays and track sales of specific items that we only sell in season. The register is simple to setup and is very deep in features that help us track our inventory. A simple drink like a latte might have 30 options with sizes and add ons, but we can train a high school student in just minutes how to use it. Customer support is important when you buy any software based system that involves constantly improving hardware options and add ons like gift cards and the ability to accept EMV and Apple pay.We are open all hours and I have talked to customer support in Ireland at 2am, New York at 1pm and Portland at 8pm. We always get someone to talk to that understands our concerns and really does want to help us resolve any issues. Hardware is guaranteed for 1 year so if it fails or does not meet your expectations they will replace it.My biggest praise of the system is that my accountant (wife) gets all the information she needs. Always accurate, always on time!

    5

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    Rodney May

    I have been using ShopKeep for the last two years. It is very easy to use, inexpensive and customer support is outstanding. If you own a retail business, there is no other POS solution that comes close to matching ShopKeep!

    5

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    Nishal Nandwani

    Like with someone else on the reviews, Shopkeep pretty much deceived me. They’re very nice and polite, which makes you trust them. I asked the Shopkeep rep Henry Rossof to sign me up. He said there is an annual option and a monthly option. I specifically said I wanted to pay per month. He understood this as pay per month on an annual contract! Now I’m stuck with Shopkeep for a year. They did send me a contract to sign, but being at my place of business on a very busy day, I didn’t take the time to read it. (That’s my mistake) But he didn’t even mention that there’s an option for monthly payment on an annual contract vs the plain monthly payment option. I made the assumption, trusting his politeness. I’m giving everyone a warning to watch out with this company.After talking to a manager, she simply wouldn’t consider the misunderstanding, basically saying live with it, even though I said the app is completely useless for my business needs. They keep mentioning “legally binding” but of course, if they’re willing, they can opt to cancel the contract as agreed by both parties. Didn’t happen! That’s customer service for these folks.The only good thing is their competitive price, but for this service, pay a little higher for honestly much better service and definitely a much more useful POS. Theirs don’t have matrix inventory, no automatic promotions. Basic retail stuff. I might as well create an excel sheet to do that, but I’m stuck with this for 1 year! They said they’ll be adding matrix inventory, but couldn’t even give me a timeframe.Basically, check all avenues prior to signing up to Shopkeep, and be utterly careful with what they say vs. what actually comes out in writing.

    1

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    Tony Bennett

    Outstanding customer service!

    5

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    Rima R

    We opened our business from Day 1 using shopkeep at the recommendations of some friends who ran admin a local catering company. They insisted we start from Day 1 so that we could have a firm understanding for items and tracking and ease of transferring info to back office. I have read that ‘some’ shop owners have been able to become profitable in 3-6 months with claims that Shopkeep helped them, but I have yet to see for myself if we will fall into that category. We do like a lot of the functions of shopkeep as far as the front of house app goes. It’s super easy for the employees to navigate, and quite honestly – a lot of it is up to the owner or manager to set it up properly. It really is what you make of it as far as that part goes. The layout options and modifiers work pretty darn good as far as the needs of a coffee shop. Took a hot second to really understand how to work the layout but now that we have it down, it’s easy to change stuff on the fly from the laptop or iPad if needed. We also use Shopkeep payments. I opened my shop 7 weeks ago, and quite honestly I haven’t tons of time to really sit and analyze whether or not were getting the best rates and deals, so again I cannot confidently say whether or not I am pleased with it. But what I do like is that they send you a monthly paper statement that shows all your stats and sales and that is nice to hand over to the accountant for tax season. We did have a thing where when we first opened they asked us to verify something and because it was over a weekend we got radio silence and had to open using cash only for a few days. It was rough, but we got through it. Now we have the bluetooth swiper for payments. I love the compact function and it supposedly takes chip cards, although I had someone from Germany with a chip card and it would not accept the card no matter what I did to try. Sometimes the bluetooth disconnects and you have to re establish a connection. That gets a little frustrating when the lineup is long, but again, it’s not the worst thing ever and it is a wireless device that syncs with the iPad. The monthly fee seems reasonable enough, again I know there are some free services out there like Paypal and square but I think they do not have an in depth integration like shopkeep and I believe there’s just no way around it. And if you look at the other alternatives (like those crazy POS systems that are buggy and need to have a tech customize) they are expensive and overkill for a shop like us. Because we are a small, family owned and operated business I do recommend shopkeep for people like us. Yeah, there are a few drawbacks that are nit picky and marginal, but overall shopkeep is a very good option for someone riding that middle line such as ourselves – a custom POS would be overkill but we need more than just the basic free swipe app… At the end of the day, I’m pretty happy with Shopkeep.

    3

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    Mai Lan Bradford

    I went with Shopkeep for our point of sale system because it allowed us to keep inventory but went with NorthAmerican Bancard for our merchant services. We hardly had any issues with our POS but were being ripped off by NorthAmerican. Never was able to access the website and were always being charged exorbitant fees each month and would never see the credits promised to us. At first they wouldn’t let me out of my 3 yr contract and my sales rep stopped taking my calls. I heard that Shopkeep started offering merchant services so I contacted them to see if I could switch to them. I told them I was still under contract so the customer service rep also notified me that the sales rep was a person that sold their products also so they wouldn’t be allowed to be my merchant services. I told them about my awful customer service from the sales rep and NorthAmerican so the customer service rep contacted my original sales rep to find out what can be done. He talked the sales rep to canceling my contract so I was free to go with Shopkeep. What a world of difference! It’s one stop shop- meaning I just have to go to one website and/or call one customer service number for all of my POS and merchant service needs. I hardly see any fees or at least they are so small I do not have a heart attack when I do notice them. I couldn’t be happier!

    5

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    Shelbi

    A OWNER of a RESTAURANT BAR!!!!!! I have installed Shopkeep in my business. It has been 1 month into it. I am sure this system is perfect for a one station RETAIL TINY business. I on the other hand was told this system would be able to handle what I have going on. I own a Restaurant/Bar that seats about 80pp and in the next year will double in size. I have set up 2 iPad work station and when I expand I will need to add in another 2-3 stations. Here is the problem….The 2 iPads do not fully talk to each other. Meaning that you as a server cannot be ringing things up on both iPads unless you as a server run 2 separate “X” on each pad that you finalized a sale on. Number 2, my business closes after midnight because I own a bar….So you will not be able to receive a normal “Z” report( sales for end of day) from Shopkeep. You will have to go back the previous day in order to get your full sales amount for a day of business. and then manually itemize your sales into departments. This has been very time consuming for me and my bookkeeper. The system defiantly has some gliches in it. And I found that setting up the hardware was very frustrating. They want everything to run on bluetooth but connecting and staying connected is hit and miss, especially if you live in a rural area like I do. Number 3, If you have multiple iPads, you will need to go to each one of them and “Z” out the iPads. What a pain!!! and a bummer because I always want to know what my sales are for the end of the day. Now I will need to go to each iPad and get the “Z” reports and then add them all up to get my sales! Needless to say I will keep trying to work with the system in this next year….but will be looking for something that is going to be able to handle the fast sales and the amount of sales that I will and am doing.

    2

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    Mike Vetter

    We have been using Shopkeep for a year and a half in our retail store. We spent a great deal of time researching POS systems. Shopkeep was not a perfect fit but was very close to perfect. What really sold us on selecting them was their personal service. When you call you get a real person and they are very knowledgeable. They are constantly upgrading their system to include new services and refine older ones. We find their customer service to be top notch. As far as cloud based POS services go, Shopkeep is a great value and provide amazing features and customer service.

    5

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    Marina Rozen

    Before I opened my business that my hubby and I created from scratch, I searched high and low for just the right POS system for my “mom and pop” small business. After seeing a local cupcake company use ShopKeep, I decided this was the right fit for my children’s indoor play cafe. I knew I didn’t need a complicated system with bells and whistles. ShopKeep is the right fit and I enjoy the easy step-by-step instructions on how to install, how to continue operating under various conditions, and the most important aspect of any business is feeling and knowing someone cares on the other end. Thank you for letting me share my experience!

    5

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    GardenStore

    I purchased and set up ShopKeep for my store about a year ago. There were some initial hick ups but our advisor helped to clear up our initial issues. What we were not told however was that the adviser only lasted 2 weeks(the length of their free trial). This was upsetting because their 24/7 on call support team, seemingly consisted of a group of teenagers to early twenty year olds who had never used the program before. I had the IT Manager for my store calling and working with them every other day and he was answering more of their questions than they could answer of his. Each phone call ended with a “well try this and maybe it’ll work. If not just call us back”. What I don’t think they understand is that each time we have to call them, there is a 15 minute wait(minimum) and then another 15+ minutes of giving our account information and re-explaining the issue that is occurring. It doesn’t appear that they take notes over calls or if they do, not detailed ones. The option to upload Excel spreadsheets to enter your inventory and to make changes was a very appealing feature for us. The downside of that feature being that there is a 1/100 success rate. Very rarely would the spreadsheet succeed in uploading and then when it did, it would take 7/564 items(Our last upload attempt), leaving us to manually enter a vast majority of our stock individually. To top it all off, every month ShopKeep was sending out notices about their “EMV Promise” and Newsletters about how the EMV Chips were coming and how ShopKeep “Has us covered”. As I am writing this post (5/19/2016) they still do not have compatibility for EMV chips or the ability to read them. About 2 months ago, we had an issue with an EMV card chargeback. The card read as correct and a few days after the transaction we received emails from our payment processor and bank, stating that the transaction didn’t go through and we got hit with a $5000 loss of inventory from that transaction. Our bank refused to reimburse due to the card being EMV chip enabled and not being processed using an EMV chip reader. So, we contacted ShopKeep to let them know of the situation and so that we could be re-imbursed(As their EMV Promise stated). They then informed us that they will not be fulfilling their end of the EMV Promise because the transaction was over $500 and because we didn’t use the EMV Reader to read the card(keep in mind that their software is not compatible with EMV Readers yet). Everything with this company is a gimmick. I haven’t even touched on how buggy the POS interface is or how god awful back office is. BackOffice is constantly crashing or will slow to a halt while you’re in the middle of using it. I have had to re-enter countless items and re-do several forms because of their buggy website.

    1

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    Louisa Parkinson

    Customer service is the key as THINGS happen! It’ imperative to have someone on the other end of the phone who can walk me through whatever the issue is: credit card machine reboot, reprinting receipt , printing out a specific report. And they are all nice, calm, and ready to help. This is not the case with other technology companies I have partnered with where I am left wishing they were trained by shopkeep!System wise, I researched a great deal before going with shopkeep even though they seemed more geared toward food and I’m retail, but I have not been disappointed. As the months go by and my knowledge increases, I have not once thought, “wow, I really wish Shopkeep could do this ___(fill in the blank.) Thanks Shopkeep! I really feel like you are a partner in my business, not just a service.

    5

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    TRI-COUNTY FEED

    I love that is is sophisticated and user friendly at the same time. I have read through all of these reviews and I honestly don’t know what they are talking about? There are 3 of us at our store that use the system and haven’t had ANY issues whatsoever. I have bar-coded 95% of our merch and it works really great! I saw SHOPKEEP on a receipt from another Feed Store and we are both still waiting on a referal fee, but besides that, everything has been smooth sailing and I wold recommend this POS system to anyone!! Thanks for everything ShopKEEP! _Amanda_

    5

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    Emily

    Hey Amanda,I am just starting up with shopkeep and I am curious as to how you are doing your receiving of invoices from distributors? Are you using a separate software system for your receiving?

    1

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    Karsyn

    Shopkeep is the best POS available on the market. It is simple to use, reliable and very economical. Support is always available , the shopkeep team is wonderful, courteous always ready to help in anyway. I would tell every business owner this is the way to go , you will never find another POS as good as Shopkeep.

    5

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    Saleh Al Lawati

    For me shopkeep is the best app out there. serves my needs just perfectly.some things can be improved like adding some accounting features.otherwise all good my side.

    5

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    Anik Wild

    We love shopkeep and the support team is amazing.
    It’s the best POS solution for out business.

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    Bryan Johnson

    Great system…Really wish they could add a option where we can see open tabs from the back office…our old system had it and is was an excellent way to see how busy our business was remotely…Hope you guys can get this added soon..!!!!!!..Other than that we love it!!!!

    4

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    Thom Nichols and Cindy Andrews

    This has been a very good product for us as new retail store owners. Their customer service is outstanding. Anytime we have needed some additional training or had any questions, they are only a phone call away. The staff are very pleasant to work with. Being a small, we are not using all the features yet however the ones we are using have been easy to implement and work with. We have been very happy with our choice. Plus we really like that they go through our local bank.

    4

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    Loren Couch

    All, I am considering SK for a small retail store. My problem – I need to be able to print 3 receipts. For example, one receipt from AAA company, another receipt from BBB company, and a third receipt from CCC company. Has anyone encountered this issue and come up with a work around? Thanks.

    1

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    Neil Thompson

    Amad,You’re a god-send! And hilarious to boot. :-)I couldn’t find my answer, or I missed it… the biz I’m starting is all PC / Windows. But I don’t mind running an iPad based POS *if* I can do all of the behind the scenes work, data entry, etc. on a PC. I’m assuming this is not a problem. Thoughts? At my current job I use Clover. It’s quirky, but I’m very comfortable with it in many ways. On the other hand, it’s hardware is quite outdated and I don’t want to be locked into First Data. This is for a large wine shop and wine bar. Any advice would be greatly appreciated. (I also wrote Merchant Maverick privately)Best, Neil

    5

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    Sue Pap

    Shopkeep is so easy to program and use. I love the cloud feature. The customer service is so fast and helpful. The easiest POS I have ever used. I would refer this to anyone.

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    Jessica

    As a new business owner, I needed something that was easy for both me and my employees to use. Set up was a breeze and customer service has been very helpful and available – despite not really needing their help much. Being able to check sales, see the time clock and add items to the POS from my desktop on Back Office while the iPad stays free for my employees to ring up customers is incredibly convenient. The only issues I’ve had are minor; difficulty fixing errors I have made entering daily earnings, and occasionally the Bird’s Eye View in Back Office says it’s reporting the day’s stats when it is actually reporting for the week up to that point. Very minor issues that in no way outweigh all of the positive aspects of the software.

    4

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    Kim Boudreau

    I have a ladies boutique and decided to use ShopKeep as our POS. I was pleased that there was a 30 day free trial. This gave me a chance to test run it before I decided to implement the program. I found the program was very easy to use and set up.ShopKeep works with my book keeping and email program.I love that I can access inventory, sales, etc from anywhere there is internet service.ShopKeep is a fairly new system so there are a few things that could be tweaked but they are constantly working to make it better and better. The monthly fee for the program maintenance is very low compared to other POS I checked into. The help desk is amazing to work with. The only draw back is the cost of some of the equipment. However, that can be justified by the fact that the equipment is very well made and lasts a long time. I hope that helps you with your decision when purchasing a POS.

    5

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    Adriana Stowers

    Hi Kim!
    I own a boutique and was wondering if we could chat about this system before I purchase it.

    Thank you!

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    John Thomson

    Hello Yes we can What would like to know. We are currently moving to EPOSNOW and psconnect for integrated payment as shopkeep do not offer it in the uk anymore

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    robert obrien

    I am a merchant. I have been using this app for over 2.5 years. I run a tea shop with 200 skews. I also use Shopify for e-Commerce but have not adopted their POS. I have my reasons and I can go over those with you as well.
    You can DM me at info@goodlifetea.com and we can chat over the phone.

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    Edward Denyer

    Shopkeep has been a wonderful addition to our business. The ipad interface is simple to use, the backoffice configutration and reporting has been integrated without any issues, and as a bonus we track all our employee hours with agaon, a simple and efficient interface. I highly recommend this solution for small or medium operations that want to get started with technology based solutions and that cannot afford to spend tremendous amounts of capital to implement. There may be more complete or feature rich options, but the cost side is impossible to beat!

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    Kathy Fictorie

    Shopkeep has been easy to load, easy to learn and customer service has always been ready to help when we have questions. Perfect fit for our small new business.

    5

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    Sue Pap

    I have used Shopkeep for 3 years. I love it. It is so easy to program and change prices. When I have had a problem the customers service is answered by an employee right away. I have never been on hold or had to talk to a computerized voice. Have have been in the restaurant business all my life and this is the easiest POS system I have ever used. I love the Cloud. I can be anywhere and see what my shop is doing. I would highly recommend Shopkeep.

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    Neil Thompson

    Thank you for your comments, Sue. I’m considering ShopKeep, and yours and others reviews that show the history and support of this company are really helping me decide.

    Neil

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    Cathy Berden

    I opened Harbor Outlet LLC late last year. By far ShopKeep’s Point of Sale System was the best purchase I made! I would strongly recommend it to anyone. So easy to understand & setup. I struggled for nearly 3 months trying to decide which system to go with. ShopKeep was a little more upfront, but less expensive in the long run with owning it and no monthly payments. I chose to use ShopKeep for everything to keep my bills simple and Simple it is. I owned another business prior to this one using only a cash register and quick books. This is tons easier and less expensive with credit card purchases. No one is paying me to say these things, I am a real person from Michigan and I am thrilled with my choice.

    5

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    A.Pelz

    We are using SK in our Canadian store. You think $50 American is alot per month. Try paying that bill monthly with our weak Canadian dollar. SK seemed like the answer for us but price vs benefits just aren’t there. Thought it would help out at tax time but to integrate it with Quickbooks is ANOTHER $40/month. Also in Canada we have to have a separate debit machine as the card reader will not work here. Should have just bought a plain old till. I really wish I would have found this site sooner and learned about everyone else’s trouble. I will add my one star rating and not recommend this system. Oh one other thing. They are relentless with the phone calls both before and after the purchase. They will not stop calling.

    1

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    Joseph Agno

    Terrible customer service – STAY AWAY. This December their credit card processor did not work at the busiest times of the day in the busiest season – you cannot talk to anyone who can help, their suggestion – get another card processor. We processed a $300 sale (ID verified) and when it was flagged as fraud, Shopkeep did not back us up saying we did not buy the new EMV chip reader (we called in September and they said it wont be available till January so we did not get it – but even this conversation they deny and pass blame to whoever sales person I talked to) really???? They do not care about your business, we are switching to Chase RIGHT AWAY!!!!

    1

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    Emily Abernathy

    We have been using Shopkeep for our counter service restaurant POS since July, when we opened. I have used a lot of POS systems over the years and I must say, this is the most intuitive and by far the easiest to use. Every time I have thought, “I should be able to do…” I have been able to figure it out in minutes, or with a quick call to Shopkeep support. Our Shopkeep specialist, Mark Rinaldi, is always easy to get in touch with, patient, helpful, and really knows the hardware and software.This would be a five star review except for the fact that Shopkeep payments does not allow you to adjust credit card tips before you batch. If there is a mis-entry you cannot solve it in house, you have to jump through hoops with the payment processor. All in all, we are very satisfied with it’s capabilities, ease of use, affordability, performance, and support.

    4

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    Bryan

    We signed up a 2 years ago. ShopKeep was relatively new, and it seemed as if they were Very Customer friendly. 2 Years later– Exactly the opposite. In order for my business to grow- I need a POS system to grow with me— ShopKeep is limited to it’s functionality and requests for improvements fall on deaf. Very Poor Decision on my part.Be careful before you choose ShopKeep as you POS System

    2

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    Sandra Burn

    I have three stores using shopkeep and initially was thrilled! It was so easy to set up and use. I recommended it to several friends who were looking for a change in their POS as well. I started having problems with my iPads holding a charge and was told it was the responsibility of Apple because it was the iPads. I believe the card swipe is draining the battery life, there is no way that 3 different iPads could have the same problems. Customer service has been no help! Apple replaced the first iPad, but now the other two are having problems and about to be out of warranty. Shopkeep will take no responsibility for this and also offers no solutions. We have also had multiple double charges to customers. The registry will say it charge didn’t go through and to swipe again but the customer is charged twice. The worst part about this is that it doesn’t show up on our records, so we are unaware until the customer notices, calls us, and we have Shopkeep look it up. This is embarrassing and not a good way to do business!As for referrals, I had two friends give my name as a referral, and have even got an email, which I thankfully saved, that says I am to get a free chip card reader, but I haven’t seen anything and we have been trying to get this resolved for weeks. Not sure what the deal was with the $150 for each referral, I’ve never sen that either!I have a lot of money invested in shopkeep hardware and really don’t want to switch systems, but I’m very disappointed and looking around. I certainly will not recommend it to anyone at this point.

    1

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    Theresa Conway

    Sandra, I feel your pain. I’ve had the same experience and more.

    I’m seeing a trend here though. It would seem that the system works more effectively initially and then begins to have problems. My experience with customer service is that it depends on who you get on the phone. So if you haven’t had to call very many times or have dealt with one person, thus very likely to have had a good experience.

    I’ve been pulling reports from Shopkeep since July of 2013. Today’s excuse for a glitch or whatever is causing the summary report to report two conflicting numbers for “Net Sales” is a supposed update that is causing the a 24 hour delay. So I was told to use the “Old Summary Report”. Really? When they transitioned to the new platform they said they were going to eventually discontinue the old summary report and discouraged from using it.

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    Paul

    We’ve had ShopKeep for about 9 months now. It is a very simple system. We’ve never had any technical or speed issues; it has always been right on the money. Here’s the deal: we’re primarily a web retailer with a physical storefront. We use a 3rd party aggregator to send inventory out to our channels. Unfortunately, Shopkeep can’t keep that shop. For some crazy reason, they don’t use SKUs. That means no updates. We use Quickbooks as well, and given the journal only entry, we weren’t willing to pay for that functionality. What does that mean? Well, dual inventory. We tried that for awhile. Now, we just load everything online, and take it from the store. When we get a store sale, there is no update to the web. We put SKUs into every description(Shopkeep’s primary driver), so that we just delete the description on Excel to make the sale work on QB. We’re about to move over to Shopify just to get the POS functionality.Seriously, ShopKeep, use Skus! Why wouldn’t you?

    3

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    Mr. Rezvan

    ShopKeep has had exceptional customer service. More specifically Kevin Duffy has been extremely communicative and helpful throughout the process. Although new to ShopKeep we are very excited to implement and integrate this new POS system.

    5

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    Lorn Estes

    Shopkeeps level of support has been completely unacceptable. I should not be playing middle man for my credit card processing provider. I do not know the exact details of what they need from you. We are out at least three-thousand dollars in unfunded CC transactions. Everytime I call the number you provided, after sitting on hold for a substantial amount of time I end up talking to someone unfamiliar with the case. On an ongoing issue like this I should have had one person assigned and been provided a direct # to reach them, further, they should be capable of talking with my CC processor representatives. Obviously shopkeep has them on file. The level of support has led to me requesting a terminal from my processor to take shopkeep out of the CC loop, while it will add an unneeded layer to the process at least it will allow simplified troubleshooting and reliable payment. I will be looking for an alternative to shopkeep going forward as well.

    1

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    Theresa Conway

    Hello Lorn,

    I completely understand what you are talking about. The interesting part of your discussions is how ShopKeep should be able to talk to your CC processing company. I found it interesting that Linda Tran was my contact for our CC processing company and yet her name and picture are on the ShopKeep website. I think there is a bigger picture here, but I don’t have time to figure it out.

    This comment refers to an earlier version of this review and may be outdated.

    Min

    We are using Shopkeep for our retail store now for a year. There is not a way to do an exchange for products. You have to do a complete return, and rering. This is not feasable for gifts etc. You also have to enter in a 25 digit trans# to do the return. If someone lost a receipt, it takes a long time to find the item they purchased. Also, doing inventory is horrible. There is no way to scan items you have in inventory and do a report. I recommend a different POS system for retail stores.

    2

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    Gary

    I have used shopkeep for both of my retail locations for over a year now. I will simply recommend that anyone looking for a good POS based on an IPad should look somewhere else. The system itself is pretty good. As are the competitors versions. It’s shopkeep’s customer service which is horrible. They’re usual solution to any system problem is to update and reset the app. This works 1% of the time. Otherwise they will transfers you until you are diconnected. Managers are as little help as the techs and call center employees. And the “Live” help is for them to tell you to “reset your app” via text rather than over the phone. Please look at any other system unless you would like to waste hours of you day waiting for call backs, which lead to dead end results anyway. The company seems to believe only its time is of value.

    1

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    Theresa

    I could write a book listing my dissatisfaction. Customer Service is a huge element. If you e-mail support, you’ll get a customer survey before you even hear from Shopkeep. There must not be very many support reps because I see the same name often and they still can’t keep track of the issue. I’ve written a straight forward message in an email including screen shots etc. and the rep would reply with an “out in left field” response. I’ve gotten the same run around about the ap. Hmmm… why not fix the software is my question. Now they are so intense about changing the interface and the software is still glitching. Feedback does not seem to impress them. I’ve been with Shopkeep for two years (not by choice) and in the last year they have consistently been going downhill. Errors on reports due to the software dropping credit card sales, tons of split tenders due to the software glitching, changes in the interface that require more clicks to get to where you want to go (so navigation sucks) plus all the time it takes for the user to transition along with Shopkeep developers that think they have nothing better to do then play with the way the web based program displays on your screen. Two last comments. The price is not a blanket $49.00 a month. Our monthly subscriptions have been increasing with no explanation of charges. Also you will see on these reviews a comment at the end that reads, “This comment refers to an earlier version of this review and may be outdated.” I’ve read the comments and for the most part, they are not outdated.

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    Dennis

    Wanted to go with something cutting edge for my multiple locations. So I went with Shopkeep and had a great deal with them for five terminals. I was going through my charges on Amex a noticed I was charged on three ocassions. So I called Shopkeep and was told this was the charge for 9 terminals. They had no clue of any deal. I had to forward a previous email of the deal in writing. I was so annoyed by the lack of customer service I returned all of my hardware. They do not make this process easy still waiting for my credit to my Amex. If you decide to go with them make sure it’s in writing.

    1

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    Paul

    Shopkeep is a quick, simple way to run a small store. It’s fast, and it does some things well. For $49, you get pretty good reporting. What it lacks is Quickbooks functionality(yes, there is a connector, at an extra cost, and this only places a journal entry, not detail), and functional SKUS. What I mean is that it doesn’t work on SKU numbers, like everything else, it works on description or barcode. So, when we do an inventory, and want to import the store inventory into quickbooks, we can’t- because there are no skus to import. That was the frustrating thing. If you simply have a small store and you’re doing your books simply, this is it. Otherwise, they have a ways to go.

    3

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    Brian Jowaisas

    Our sole complaint is that ShopKeep’s customer service personnel seem unable to understand that we have three partners and two of us opened trial versions of ShopKeep to see if it would work. One of us was concerned with the back office and accounting, the other wanted to see how the front end would look. Once we finally settled on ShopKeep as our POS, they turned off our system because there were two copies and they killed the wrong version, then after 30 minutes on the phone they turned it back on. Then, three weeks later, they revisited the working POS system and turned it off again because they saw some discrepancy…which caused another 40 minutes on the phone…then they turned it off a third time because they didn’t transfer the credit card information as we’d asked. I realize this is a complex operation…running a software company, integrating with with a payment processor… but I’m sure we’re not the only group to have a couple versions running at the same time…they’ve got to get a handle on this. It’s a disaster to turn off a start-up’s POS system. They need to tighten that up a bit…We’re stunned by the ineptitude. Love the POS, hate the customer service.

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    J Johnson

    I bought this system for my store. The support is an uninformed crew and they have repeatedly told me things that just were not true about the system and most of the time they don’t seem to have a clue about more complex issues. Which is saying a lot because this is not a complex system. My latest debacle is with one of these uninformed support persons who decided to import a bulk management file that wiped out all of my triggers, re-order amounts and screwed up all my descriptions for 2100 items. I kept calling back getting yet another clueless help person until I finally demanded to speak to a supervisor that did not call me back until I sent a scathing email describing by situation to the support line. She worked all afternoon to find a file that restored my system. This took a week. But, unbelievably they have NO backup if you make a mistake, or someone else does, to restore your system. Now it appears that all of my quantities on hand are wrong and I am going to have to basically do another full inventory on my store for 2100 items to get it back to what it was before their support imported that bulk file without my knowledge and without knowing what they were doing and messed all of my inventory up. They need a knowledgeable support staff that does not have a prima donna attitude.

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    Jessica Bowers

    I have worked in restaurants since I have been 18. I am now in my mid thirties and own my own. This is the least reliable system I have ever encountered. The problems are every single day and vary like crazy. First I had to buy wireless extenders to boost the router’s signal (even though I explained in detail the shop’s layout before purchasing the system). That didn’t work. Then I had to pay to have contractors run wire and hardwire the whole system- this has solved absolutely nothing. My kitchen printer receives tickets about 25% of the time. I have to turn it off and restart at least 6 times a day everyday. My receipt printer goes down about every other day. We have cc problems constantly. Sometimes the drawer won’t open for cash sales and I have to give the cashier the key to get it open. Sometimes the no sale button on one register pops open the drawer on the other machine. About twice a day in the middle of a sale the entire screen will go black and shut the app down completely. One day the receipt printer was printing blank receipts which is a real mystery considering the ink is in that paper. The service is pretty bad as well. One tech had me jamming a thermometer into the ipad’s headphone jack while he was promising that was the reset button even though I told him it was the headphone jack. He finally believed me after 4 attempts. Frequently when I call for help they are too busy to take the call and never return it and I have to call back again 3 hours later. It has been a horrible experience all the way around. There has not been one single day of business that it has not malfunctioned. Do yourself a favor and run in the opposite direction from this system.

    1

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    Eileen

    I run a volunteer community coffee shop and the shopkeep app in general works well for us. As our staff only work 3 hour shifts each week or two weeks the ease of use is essential. However I was greatly disappointed by the purchasing experience as I was sold more than I needed (and returned part), was told certain options would be cheaper (but the salesperson didn’t inform me of the huge shipping cost to Canada). In the process of setting up this non profit coffee shop I was regularly out of my depth when purchasing – in every other case when I was up front about this and relied on the knowledge, honesty and good will of the salesperson we made out really well as people pitched in to help us get off to a good start. With shopkeep I had the opposite experience. Although I would recommend the app, it is definitely buyer beware when purchasing.

    4

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    Leslie Howard

    ShopKeep (just a few minutes ago) closed out a supposed user Q&A which ended up coming off as a controlled infomercial. Three different offices here tried to ask questions, including one about the infamous multiple tax issue, and the marketing guy who fed questions to the founder, Jason, kept saying, “If there are no more questions…” and then moving to another prepared issue.

    They damaged their credibility with all of us–we aren’t sure we can comfortably recommend this product to clients if this is how ShopKeep in its newly branded mode handles business. Sad!

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    Katie

    “Full service restaurants would do well to look elsewhere–the system lacks the ability to suspend sales (crucial for managing several tables’ orders at once).”As of about a week ago, suspended tickets have now been added…this small cafe owner rejoices 🙂

    5

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    Dave Eagle

    Thanks for the tip, Katie! I’ll check this out and update the review accordingly.

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    Terry

    After reading your review, I believed I had found a reason to change my mind from another product I was considering (saving a bit of cash in the process). After checking further, and reading some of the customer forums on the Shopkeep site, I believe it bears repeating that Shopkeep does not support integration with ANY webstore applications that I can find. They had made a decision to move away from Shopify in early 2013, which seemed to start quite the outcry from those who had either just purchased the product or were about to. Shopify CEO, Jason, responded with apologies and assurances that, while difficult, the decision was made to offer better than what they had originally developed and they were working on a solution. My concern is that, over a year later, Shopkeep still has NOTHING in place to offer for web integration with any service provider. That means dual inventory tracking as far as the eye can see. For me, this was absolutely something I was unwilling to do without. Looked like a really nice system, but promises made and not delivered on over a year later give me cause for concern. Just my two cents, and probably not worth much more.

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    Kelly

    Terry, what software did you decide to use?

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    Noli

    Hello Terry,
    Mind me asking, are you aware of a system that will cover inventory for both in store and web store simultaneously? This is exactly what I am looking for at this time.

    This comment refers to an earlier version of this review and may be outdated.

    Michael

    That’s exactly why we chose VEND HQ over Shopkeep. VEND HQ has a seemless integration with Shopify and has been working for us for over 2 years.

    This comment refers to an earlier version of this review and may be outdated.

    Larry Mesiti

    I have been using shopkeep for over a year and have been asking for a second tax rate but no luck yet so I have been over taxing people on items. Also on the latest update they added a prompt for the customer to turn the screen around to the server. I don’t need my customers to do that and they are more confused by the prompt and you can’t turn it off. I have had it and am looking for a new app.

    This comment refers to an earlier version of this review and may be outdated.

    Dave Eagle

    Larry, for what it’s worth: I’m currently researching/testing Shopkeep for an update review, and their support team confirmed that they expect the second tax rate to be available in the very near future. I agree it shouldn’t have taken this long, though – doesn’t seem very complicated.

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    Larry Mesiti

    How complicated can it be it seems that every other pos system has it already. If you are competing with these other companies how could it not be included in the first version? I’m thinking of going to ncr silver but my gripe with them is you can’t specify what items are being sent to the kitchen to order you have to send the whole order and the chef has to pick out what he needs to make. Again how can a company that says it is tailored to the restaurant industry roll out a product like that? It is made for retailers and oh, maybe a guy in the restaurant business can use it too

    This comment refers to an earlier version of this review and may be outdated.

    JOHN

    IM TRYING TO BUY THE SHOPKEEP WHAT DO YOU THINK
    SHOPKEEP OR NCR SILVOR ?

    This comment refers to an earlier version of this review and may be outdated.

    JOHN

    How Do You Compare Them Shopkeep OR NCR Silver
    i have A Wholesale Business .

    This comment refers to an earlier version of this review and may be outdated.

    Fletcher S.

    I have only just installed the hardware, so I may review again after having used the POS for awhile, but thought it necessary to post a warning for others considering purchasing this software. I operate a full service restaurant, and my salesman, Josh, sold me on the system complete with a second printer for the kitchen tickets. After setting everything up, I came to realize that in order for the kitchen printer to spit out a ticket, the sale must be closed, and payment received. Since we charge customers at the end of the meal, like every other restaurant on earth, tickets for the kitchen are only printed after the food has been prepared, consumed, and paid for. When I contacted customer service, they told me to hand write tickets for the kitchen – I was flabbergasted to say the least. Josh has now advised of a dual – order workaround, sending seperate orders to the kitchen with a zero cost, then sending them again when the client pays, then reconciling the two stacks of tickets. Wow, this is really really really inconvenient. I thought this large expense would simplify my life! Furthermore, I feel I’ve been lied to and ripped off – why would they sell me on a kitchen printer which can’t send in orders until after they are paid for? My guess is they assume I’m too busy to break it all down, return it, and order a different system. We will yet see if they are correct!So, if you have a coffee shop or fast food place, and you don’t mind dealing with dishonest sales folks, the interface seems easy and clean, and it’s a breeze to set up.

    1

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    Jeff Bass

    This is not a critique per say as much as it is a warning. This system has a good concept but as the user Michael alluded to in March 2013, the system has some serious flaws. The time clock issue is a concern, because the same pass code used by employees to clock in also allows them access to the register. There is nothing stopping them from entering a .01 sale and robbing you blind. The only possible saving grace is that there is a report that shows who has been in the register. The other problem is that the time is Eastern so the clock is always off by 1 hour. The biggest concern I have with this system however, is the credit card “charge” feature. Whenever you swipe a card to charge a sale, 2 buttons appear – CHARGE and ENTER. The charge button actually charges the card while the ENTER button only place the charge in a “pending authorization” mood. If you accidentally press enter (which is VERY easy to do because it appears much larger than the charge button) you will have to re-swipe the card. If you don’t go back in and swipe it again, the charge will fall off and you will not receive credit for the sale. The bad part is that the customer has 2 charges on their credit card bill immediately afterwards which causes them to call or return complaining about the double charge. As a restaurant owner, I don’t have time to watch each employee to ensure that they are not accidentally pressing enter. I am constantly calling Shopkeep to find out if transactions were charged or to appease customers by having them to delete the pending authorization. I have no idea how much time and money I have lost using this system because they will not go back more than 14 days to verify if a purchase was actually charged or not. I was extremely frustrated when the representative told me that this has been an ongoing problem with the system however there isn’t anything published to warn you of this fact.If you don’t have Shopkeep, don’t get it! This system is for VERY small businesses that have time to constantly monitor the system almost hourly and have enough patience to call the Shopkeep “support” team. As soon as I am able to, I will be moving to a different system.

    1

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    Kathy Schmitz

    I’m researching before buying, and am just looking at ShopKeep now, as well as reviews of it. Since SK advertises that there are no long-term agreements and no cancellation fees, why aren’t unhappy clients moving on to another system? It’s a serious question, not a criticism… I’m wondering if there’s an unspoken or hidden reason why they are tied to this software. Of course, the expense of purchased hardware is a consideration, but I’d guess that some or all of it could be used with another software, or sold to recapture some of the cost. Perhaps it’s the hassle of another software change and the whole new “set up” and training time, effort, and frustration, and the learning curve… all of which are de-motivators. For me, too. But I’m curious and concerned… and would like to know before we go much farther in considering this software.

    This comment refers to an earlier version of this review and may be outdated.

    Royce

    Since you can export all of your inventory data there is not too much of a hassle. If most people export financial data to Quicken or other accounting software, that could all be done before you change over too. I haven’t seen anything that would tie someone to this POS system as all of the hardware parts are quite generic and the service fees are monthly. Once your data is out, you can be gone in a flash.

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    Michael

    Recently bought this. The customer service is great and they are obviously a company on the right track. That being said………The system is AWFUL….The time clock is a jokethe reports lack detailThe cashout/closeout shows no detail and offers no help/direction if the till is offNo gift cardsno split tenderno customer/employee tab systemand on and on and on. The more we use it the more we find it lacking. I’ve been in the restaurant business for 20 years and the computers/POS of 20 years ago could accomplish these basic tasks. SHopkeep stands on the idea of not releasing features before they are ready but these are pretty basic functions. unfortunately my 4 year old PC finally died and I cant go back, otherwise I would. I don’t want to sound like a hater. Its got merit….. but a long way to go. If you are looking at upgrading, this is not it. We feel like we took a huge step backward. I urge you to do your homework before you commit to 50$ a month. Simply put, I feel like I bought a cell phone that does everything but make phone calls. You kind of assume these decades old features would be included in your shiny new toy.

    1

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    Brenda

    Thanks Michael for your input. I have been researching new systems and you are right, things like split tender and close out details are things that my old register do very easily. Thanks for the information

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    chris h

    Which pos system would u recommend?

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    Adam

    ditto Michael’s comment

    1

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    rob rivera

    i own a taco stand and need to do inventory and run sales and do employee time tracking. since you guys said shop keep isnt that good, have any of you found a better alternative?

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    Nate Fox

    Try Revelsystems.com it has inventory and time tracking and gift cards from many vendors but you will have to pay for it unlike Shopkeep which is basically free but you get what you pay for.

    This comment refers to an earlier version of this review and may be outdated.

    Phil Shooks

    Hi
    I am a Locksmith, I specialize in Automotive lock & key service, I do not offer commercial or residential service. Most of my work is emergency service. Road service. At the vehicle. Replacing lost keys, programming transponder/chip keys repairing/ replacing locks, unlocking vehicles. I am looking for a cloud based or online POS system w inventory control, bar code scanning, CRM, Scheduling, possibly w quickbooks integration, or 1 w its own reports. Android smart phone and tablet compatible would be nice. These are what I use a motorola droid mini phone, and a samsung galaxy tab 2 . Any suggestions, or ideas would be appreciated. Phil

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    Amad Ebrahimi

    Phil,

    I’m going to send you an email so we can discuss.

    Thank you,
    Amad

    This comment refers to an earlier version of this review and may be outdated.

    Chapin

    NO ECOMMERCE SUPPORT AT ALL NOW!!!

    NOT EVEN SHOPIFY.

    DO NOT USE, WASTE OF TIME.

    This comment refers to an earlier version of this review and may be outdated.

    Craig

    I have a new Star SM S200I bluetooth printer, why can you not support it?. I am a trial user and this might be a deal breaker

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    Lisa

    In general Shopkeep is fine. Lots of bugs. Definitely good only for coffee shops, etc. I have a small pet boutique, I have had nothing but headaches.

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    sunder

    our is small grocery storeThe Mac register is built for stores with hundreds or thousands of items. This version has no buttons for items, so all goods sold must be rung up with barcode scanning or utilizing the keyboard to run an item search.No End-of-day SummaryNot Customizable Button Management DifficultGift Card Processing TroublesomeNo General Ledger Systemwhen these problems will be solved

    3

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    Royce

    Not sure what you are reviewing but it doesn’t seem to be ShopKeep. It is actually ideal, capacity wise, for your store. I can’t see using this in a huge store. This version has pages and pages of space for buttons. There is an End-of_Day summary. It is the first thing on the Report menu. You can customize MANY of the features of the program and the way it looks to your cashiers. The Gift Card Processing can’t be troublesome because it hasn’t been released yet.

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    Jennifer Carr

    You must work for Shopkeep, I haven’t seen anyone but you defend them like this-it’s the worst POS system I’ve encountered in 20 years and I’m shouting it from the rooftops! I am a business person who uses my time wisely so I’m not wasting it, but I’d hate to see any other poor person go through the NIGHTMARES MY MANAGER & I HAVE– will tell anyone who asks, the worst POS EVER CREATED!!!!!

    Nate Fox

    If you have thousands of items best you look at Revel Systems iPad POS for such features you are asking for. ONly bad part is you have to pay for it so if you are not in a place then do not bother as they charge 1000 for software upfront for each station and 50 dollars a month for each station. But it will work for grocery stores that have over 10000 items which sounds like you need. It also has gift cards from multi vendors not just one.

    This comment refers to an earlier version of this review and may be outdated.

    Dilip

    Hi thanks for your reviews. I am looking for a cloud based POS solution and I was very close to using VEND. The only problem is I live in Singapore where 1. Service tax of 10% 2. GST 7% is imposed. Vend could not handle two tax types (though I suspect it’s not a difficult problem to get around). Do you know any solutions specifically for a bar/cafe? We do like Vend of everything we have seen so far. We require a firm that works globally and not city or country specific.

    2

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    mitch

    will they be able to take gift cards soon? any time clock function being considered?

    This comment refers to an earlier version of this review and may be outdated.

    Jon Taylor

    Time clock was recently announced and gift cards are coming before the year end last time I was reading their forums.

    This comment refers to an earlier version of this review and may be outdated.

    Just-a-guy

    Yep, gift card feature will be arriving pretty soon.

    This comment refers to an earlier version of this review and may be outdated.

    Rebecca

    Wow. Good to see the POS system I researched and chose has the highest rating. However, not having gift card integration is TERRIBLE and extremely frustrating having to log in to Mercury Pay Virtual Terminal (which takes logging into the main screen and logging in AGAIN to the second screen just to issue a gift card or swipe it for use.

    When they have this integrated as well as better RETURN options, it will be a GREAT POS system…

    This comment refers to an earlier version of this review and may be outdated.

    T Costimo

    Shopkeep software is massively buggy

    1

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    Amad E.

    Thanks for the comment T Costimo. Can you give us some examples?

    This comment refers to an earlier version of this review and may be outdated.

    Nate Fox

    That is pretty funny as i have tried a lot of software out there even Microsoft that is what 30 years old and it is still buggy not sure what you mean by shopkeep is buggy? 😉 I think software is to be expected buggy. Heck my iPad has bugs in it why you think they put out a 7.0, 7.1 7.2 7.4 so fast for the iPad IOS releases? They got bugs to so don’t knock Shopkeep for being buggy. Respect the software designers that work hard to build software to help the world succeed!

    This comment refers to an earlier version of this review and may be outdated.

    Anthony Carestia

    Very nice look and feel, but only one tax rate and only one special tender type…those are limitations I cannot live with.

    This comment refers to an earlier version of this review and may be outdated.

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