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ShopKeep Review

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ShopKeep Review

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Phone Number
844-350-8321
Date Established
2010
Location
New York, NY
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



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328 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Shabaneh Eid

    Organization Name: Trippy's Smoke Shop

    ShopKeep is one of the best registers system I ever used. Easy, Track your customers, Track your inventory, and endless features to improve your business. I highly recommend it to any business. And the support is 24/7. They never late to answer or callback. Simply is awesome system.

    5
    • Organization Name: Trippy's Smoke Shop
    Carole Bright-Alvarez

    Organization Name: iN-TEA, Inc.

    We’ve been using Shopkeep now since November 2017. As time goes by, we LOVE this POS even more! Comparative analytics are great as now we can look at year vs year! Also, appreciate the constant upgrades to the system and all at no charge! Our Inventory has never been more accurate and there is a way to figure out every question for information that we can think of! So happy!Thanks Shopkeep!!

    5
    • Organization Name: iN-TEA, Inc.
    Katie W

    Organization Name: Green Roots Company

    Shopkeep was a big upgrade for us. It was very easy to learn and for new employees to be trained on. Very user friendly! The back office is great, easy to navigate and easy to get help from the company when needed. I am so glad that we went with this company and I highly recommend it to other business owners.

    5
    • Organization Name: Green Roots Company
    Gilbert Trujillo

    Organization Name: Stacks

    This company is terrible. They continue to STEAL from me as they charged my card for a service I NEVER USED once. STAY AWAY!

    1
    • Organization Name: Stacks
    Catherine Forino

    Organization Name: ShopKeep

    Hi Gilbert,
    We appreciate you leaving feedback for us. We took a look at your account and we are not seeing any recent charges. Can you reach out to us at feedback@shopkeep.com to let us know which charges you are referring to?
    Thank you,
    The ShopKeep Team

    • Organization Name: ShopKeep
    John

    This is a question….
    I am a small qsr pizzeria with delivery looking to move into Online ordering and to drive business that way.
    We are in a tourist destination and growing fast. We are a one shop operation as of now and need a system.
    I am torn between Toast, ShopKeep and piecing a system together. But the one stop option is really what I’d like. I’ve read every revie and I am driving myself nuts.
    Would you make a pick between toast and shopkeep of cost was not an option?

      Emily Hale

      Hi John,

      Thanks for your question. Both ShopKeep and Toast are good options and both are affordable. We’re slightly partial to Toast for features including online ordering functionality.

        Michaela Thompson

        Organization Name: MEM Tea

        I must say how let down we feel by ShopKeep. Their customer service is the worst I have ever experienced in 15 years of running businesses. If you have to call to troubleshoot a POS issues, purchase equipment, etc. it is generally over an hour wait time. I have g chatted with service reps who give incorrect information and do not seem to want to solve problems. Recently, we had to add a second register to keep up with our growing business, and our package was left on a sidewalk and stolen. I have spent 2 days trying to get a supervisor to call me as no customer service rep will replace the box or aid in filing a claim with FedEx even after a FedEx rep told me that it is the responsibility of the Shipper. The soonest I can expect a phone call is tomorrow evening. And even then, it is doubtful they will help us. As a small business, the expenses of doing business are quite high and we cannot afford to purchase equipment that we never receive. If you are a small business and need to have a cost effective customer friendly POS service provider, ShopKeep may not be your best option.

        1
        • Organization Name: MEM Tea
        Heather Shells

        Organization Name: Srg

        Customer service very responsive, always updating and pricing reasonable for the support overall. Used other processors with much less care and offerings. This service has been consistent and feels safe for my business!

        5
        • Organization Name: Srg
        Spyro Hronarakis

        Organization Name: BreakRoom 248

        User friendly system, great support staff, quick response and always helpful!

        5
        • Organization Name: BreakRoom 248
        Jeff Hostler

        Organization Name: Joe Waroquier HOME

        We love ShopKeep – great system, easy to use and thoughtfully executed. The help features are comprehensive and thorough. And, when we’ve had to call for support (because of our own mistakes), the representatives have been super kind and helpful. A POS system is not something that should cause headaches and waste time so we’re quite happy with what ShopKeep has provided us!

        5
        • Organization Name: Joe Waroquier HOME
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      Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.