Advertiser Disclosure

ShopKeep Review

Visit Site

ShopKeep Review

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Phone Number
844-350-8321
Date Established
2010
Location
New York, NY
Matt Sherman

Matt Sherman

Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.



To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
Leave a comment

337 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Scott Sargent

    Organization Name: Sutter Buttes Brewing

    I have had Shopkeep for about 8 months now and have come to the conclusion that going with them was a huge mistake. The system was sold to me as being able to handle a full service restaurant – nothing could be further from the truth. The system is very poorly designed in terms of having servers and table service. The gift card program is so flawed that we have to continuously check to cards after initially loading them to make sure the value is on the card. About 60% of the time we have to reload the card which causes headaches on the accounting side. ShopKeep may very well be an adequate POS system for small retail, but I would strongly advise any restaurant to steer clear of this system. Whatever you do, don’t commit to a year long contract.

    1
    • Organization Name: Sutter Buttes Brewing
    Rachel

    Organization Name: Shopkeep

    Hi Scott,
    We have been actively trying to reach you to assist with the issue you have been experiencing. If there is a better number to reach you at please email feedback@shopkeep.com to let us know so that we can give you a call.
    Thank you,
    The ShopKeep Team

    • Organization Name: Shopkeep
    Sandra

    Organization Name: Jamaica Food Basket

    We are almost three years in with Shopkeep here in Canada and we love that they continue to make improvements to make the system better. Shopkeep POS is very easy to use, therefore allowing time to focus on other business activities. We love everything about the Shopkeep POS, easy report access, checking inventory balances at the Register. An excellent example of reporting is our monthly Provincial and Quarterly Federal Taxes; you just need to select the Tax Groups and the required dates and the information is populated accordingly, no manual calculation is required. Essentially, with this system, we save a lot of time preparing reports, as they are easily populated from the back office.

    5
    • Organization Name: Jamaica Food Basket
    Adam Darnell

    Organization Name: Boxelder

    I’ve been using Shopkeep for over three years now and continually find their customer service to be a joke, and this is the smallest of the issues we have had.Ask them about ‘phantom tabs’. If you run tabs (saved sales in shopkeep) you will periodically notice when opening a shift that there are tabs which were previously closed that are now appearing again under saved sales. It took over a year for shopkeep to even acknowledge that this occurs. The only way to get rid of the phantom tabs is to delete and reinstall the shopkeep app, which you can not do with an open shift. We have had to do this 54 times.We recently had tabs in which the credit card was swiped and then they were resaved, awaiting the tip amount to be entered and the sale closed. When closing the tab we were not able to access the tab at all. We were advised to send a copy of the cc receipt to shopkeep and they will reimburse us for the checks that are unable to be closed. This is the most basic point of the pos, to accept payments, and shopkeep fails even there. This has happened multiple times.Recently, while performing a return, the entire app crashed and we were presented with a screen stating ‘unable to activate license, no available licenses’ I called support and the individual I spoke with told me there is nothing they can do, I have to reinstall the app. All of the information from the shift was not sent to quickbooks as usual and had to be done manually. And, due to the issue with cc’s being swiped but unable to close we had to manually go through each cc receipt and make sure it was actually processed. When I asked customer support if they would let me know what happened so we can make sure it doesn’t happen again I was met with a simple ‘no’. Quite frankly he was so rude that I have begun my search for a new POS.Avoid at all costs!

    1
    • Organization Name: Boxelder
    Rachel

    Organization Name: Shopkeep

    Hi Adam,
    Thank you for taking the time to provide feedback on your experience with ShopKeep. Our Customer Care team attempted to reach you via phone and email with no success. If there is a better number or email to reach you at please email feedback@shopkeep.com to let us know.
    Thank you,
    The ShopKeep Team

    • Organization Name: Shopkeep
    Smith

    NOT RECOMMENDED. This is the worst system I have ever used. DO NOT sign their contract and make sure you ask for a trial to ensure it will do the things you need it to do. Make sure you check out the Inventory Counts as this is not an intergrated system, No PO section for you to add your orders so your staff know what to inventory to expect and if you have two stores you can’t transfer between stores. These are only a few things I have seen in the first couple hours of using this system. Lightspeed and Vend are better options for you if you are looking for systems that will do these things. ALSO, go on a month to month plan don’t let them tell you that a yearly option is the only option because it’s NOT!!! If you have issues, they will scan their phone calls and tell you that you didn’t say what you know you said. They say they’ve been around for 11 years but you would be better off to run your system from QuickBooks then using this system. At least you would be able to do your inventory counts with ease and have a purchase order area to keep your inventory right. You will have problems with your inventory if you use this system. You pay for a POS so you know your business is running properly. This system is not going to track your inventory properly. This is not a system you want to go to, much better systems out there and the customer service department is useless.

    1
      Jodi DeGrave

      Organization Name: SlipStream Communications, LLC

      The product is great – or so I’ve heard. But the sales process is terrible. Example: ShopKeep Payments is pressuring my client to sign a payment card services application with multiple blank fields having to do with fees, rates, etc. This is akin to signing a blank check. Because ShopKeep Payments is reselling First Data merchant services, ShopKeep is saying that’s how First Data wants the application/contract. Ridiculous! I called First Data and they advised my client NOT to sign the credit card agreement as it stands now. Supposedly a Director of Sales in ShopKeep’s New York metro area is looking into it. Another example of poor sales: We’ve had 3 sales people. So far. The first asked “Where is this going?” because he spent 3 hours (over three days) answering specific questions on what data is sent for Quickbooks integrations, what specific features ShopKeep has. This information is not available on the website (or was not at the time). I had to ask three times for a price sheet. I sent him Vend’s summary info on its product as an example of providing real information to potential customers. He went to ShopKeep Marketing and the response was “we don’t have that”. It makes it extremely difficult to evaluate a product if there are no specifics. Get beyond the fluff. 2nd Salesperson was friendly but was promoted supposedly. No follow up on who was taking over the account.3rd Salesperson doesn’t want to do any work – such as providing a quote that actually has make, model, and color and price. The first quote was generic – 1 card reader. Really? How about Bluetooth card reader? How about the model of the scanner since there are two options? Manipulative sales tactics that are not necessary. Here’s what I received from a 3rd salesman “Hey this doesn’t having anything to do with you – but if you buy by the end of this week I can get out of debt” – ShopKeep has great reviews – you don’t need crappy sales tactics! Back your product. On the plus side, Salesman #3 actually did get us hard numbers on max SKUs it could handle. Looks like the system slows down at 150,000 SKUs which is about what my client will have. On the plus side, their tech support (I bypassed Sales because I heard an answer that seemed to be BS hen Sales said tech didn’t know about some product update. Sounds lame and suspicious, but Oh well. My client is going with the software because of the excellent reviews of the software and tech support. If you can survive the sales process, seems to be a great product.

      1
      • Organization Name: SlipStream Communications, LLC
      MOHAMED UMAR

      how about multi-currencies. what’s the system currencies

        Emily Hale

        Hi Mohamed,

        Thanks for your question. Currently, ShopKeep is only available in the US and Canada and does not support multi-currencies, unfortunately.

          Shabaneh Eid

          Organization Name: Trippy's Smoke Shop

          ShopKeep is one of the best registers system I ever used. Easy, Track your customers, Track your inventory, and endless features to improve your business. I highly recommend it to any business. And the support is 24/7. They never late to answer or callback. Simply is awesome system.

          5
          • Organization Name: Trippy's Smoke Shop
          Carole Bright-Alvarez

          Organization Name: iN-TEA, Inc.

          We’ve been using Shopkeep now since November 2017. As time goes by, we LOVE this POS even more! Comparative analytics are great as now we can look at year vs year! Also, appreciate the constant upgrades to the system and all at no charge! Our Inventory has never been more accurate and there is a way to figure out every question for information that we can think of! So happy!Thanks Shopkeep!!

          5
          • Organization Name: iN-TEA, Inc.
          Katie W

          Organization Name: Green Roots Company

          Shopkeep was a big upgrade for us. It was very easy to learn and for new employees to be trained on. Very user friendly! The back office is great, easy to navigate and easy to get help from the company when needed. I am so glad that we went with this company and I highly recommend it to other business owners.

          5
          • Organization Name: Green Roots Company
          Gilbert Trujillo

          Organization Name: Stacks

          This company is terrible. They continue to STEAL from me as they charged my card for a service I NEVER USED once. STAY AWAY!

          1
          • Organization Name: Stacks
          Catherine Forino

          Organization Name: ShopKeep

          Hi Gilbert,
          We appreciate you leaving feedback for us. We took a look at your account and we are not seeing any recent charges. Can you reach out to us at feedback@shopkeep.com to let us know which charges you are referring to?
          Thank you,
          The ShopKeep Team

          • Organization Name: ShopKeep
          John

          This is a question….
          I am a small qsr pizzeria with delivery looking to move into Online ordering and to drive business that way.
          We are in a tourist destination and growing fast. We are a one shop operation as of now and need a system.
          I am torn between Toast, ShopKeep and piecing a system together. But the one stop option is really what I’d like. I’ve read every revie and I am driving myself nuts.
          Would you make a pick between toast and shopkeep of cost was not an option?

            Emily Hale

            Hi John,

            Thanks for your question. Both ShopKeep and Toast are good options and both are affordable. We’re slightly partial to Toast for features including online ordering functionality.

              Michaela Thompson

              Organization Name: MEM Tea

              I must say how let down we feel by ShopKeep. Their customer service is the worst I have ever experienced in 15 years of running businesses. If you have to call to troubleshoot a POS issues, purchase equipment, etc. it is generally over an hour wait time. I have g chatted with service reps who give incorrect information and do not seem to want to solve problems. Recently, we had to add a second register to keep up with our growing business, and our package was left on a sidewalk and stolen. I have spent 2 days trying to get a supervisor to call me as no customer service rep will replace the box or aid in filing a claim with FedEx even after a FedEx rep told me that it is the responsibility of the Shipper. The soonest I can expect a phone call is tomorrow evening. And even then, it is doubtful they will help us. As a small business, the expenses of doing business are quite high and we cannot afford to purchase equipment that we never receive. If you are a small business and need to have a cost effective customer friendly POS service provider, ShopKeep may not be your best option.

              1
              • Organization Name: MEM Tea
              Heather Shells

              Organization Name: Srg

              Customer service very responsive, always updating and pricing reasonable for the support overall. Used other processors with much less care and offerings. This service has been consistent and feels safe for my business!

              5
              • Organization Name: Srg
              Spyro Hronarakis

              Organization Name: BreakRoom 248

              User friendly system, great support staff, quick response and always helpful!

              5
              • Organization Name: BreakRoom 248
              Jeff Hostler

              Organization Name: Joe Waroquier HOME

              We love ShopKeep – great system, easy to use and thoughtfully executed. The help features are comprehensive and thorough. And, when we’ve had to call for support (because of our own mistakes), the representatives have been super kind and helpful. A POS system is not something that should cause headaches and waste time so we’re quite happy with what ShopKeep has provided us!

              5
              • Organization Name: Joe Waroquier HOME
              Shelli Warren

              Organization Name: Y'all's Bbq & Produce LLC

              Absolutely love Shopkeep! It has everything u need to run your business INCLUDING a time clock for your employees! You can store all your items with prices and costs and modifiers! Lots of options for tracking anything from sales history to recurring customers to comparing this day last year or month or week to today. Lots of features that are actually helpful! Easily navigate thru it ! Not confusing at all. They left nothing out and put in more than the small fee per month seems like it should include!!

              5
              • Organization Name: Y'all's Bbq & Produce LLC
              Scott Turnbow

              Organization Name: Twisted T Liquor & Gifts

              We have been with shopkeep for over five years and have never thought about going with another pos. The pos, the BackOffice and the credit card system work as one and the BackOffice inventory, loyalty and customer list to name a few options are a great time saver being able to update items, keep up with customer buying habits and being able to reward them through the loyalty program. Being able to bulk manage everything tops it off. I reviewed several systems before deciding on shopkeep and I am without a doubt glad I picked shopkeep. I would suggest shopkeep to any business big or small you won’t be disappointed.

              5
              • Organization Name: Twisted T Liquor & Gifts
              jeffrey m cernic

              Organization Name: mxtire

              we use shop keep for our off site retail sales.the program works flawless and we love itReporting and end of the day reports are easy to download into excel .I highly recommend ShopkeepJeff CernicMXtire

              5
              • Organization Name: mxtire
              Bill

              Organization Name: Life Action Camp

              ShopKeep has been a great POS for us. User-friendly both at the register and back office.

              5
              • Organization Name: Life Action Camp
              Richard Hawes

              Organization Name: Island Girl Coffee N' Quenchers

              Shopkeep POS and Back office is an extremely interactive and mobile Point of Sale system which can be used on I pad and monitored easily via mobile phone.Very happy with the reports and ease to operate the POS system.Support staff has been very helpful and responsive.

              5
              • Organization Name: Island Girl Coffee N' Quenchers
              Madlynn Zurawski

              Organization Name: Coffee Talk

              Super easy to use. Always keeping updated with new and easier methods to improve on a small business.

              5
              • Organization Name: Coffee Talk
              Xiaoxiao Li

              Organization Name: Blossom Teas

              We have been using shopkeep as our POS in our small cafe for 4 or 5 years now. It has worked great for us and the cloud integration makes it easy to know exactly how busy our shop is at that moment and whether or not we need to send more staff to assist. In addition we can find past sales data in a cinch which also helps in planning staffing levels. Recently we have used shopkeep to add online orders, we just wish there was a way for customers to prepay before it gets sent to the register. We use a separate payment processor so I cant comment on that.

              5
              • Organization Name: Blossom Teas
              Berenice

              Organization Name: Frontera Churros, Coffee & Beer

              Shopkeep is extremely user friendly, it has all the features we needed.

              5
              • Organization Name: Frontera Churros, Coffee & Beer
              Jenna Majkus

              Organization Name: The Local Gentry

              My company has been using the Shopkeep POS for 5 years now. I cannot write how thankful I am for this system. My business became instantly more efficient and the ease as to utilizing the front and back office is wonderful. I am able to travel for business and pleasure and can keep in the know at all times with the back of office app. Inputting inventory, retrieving info on sales, vendors, customers, etc. , cash register ease and customer support are all 5 stars. I am a small retail clothing and gift store and wholeheartedly recommend Shopkeep. Thanks for making my life so much easier with my business!!!

              5
              • Organization Name: The Local Gentry
              Solveig Chaffee

              Organization Name: Voltage Coffee House

              Shopkeep is a very easy to use iPad system. It is intuitive for my employees and easily customizable for me as the owner. The back end has tons of great data. I love how I can compare my sales on a daily basis with either the same day in the prior week or the same day from the prior year. It is easy to pull monthly figures as well at the app keeps it all at your fingertips at any time.

              5
              • Organization Name: Voltage Coffee House
              Donald Glidewell

              Organization Name: Glidewell Company, Inc.

              As a business advisor I am frequently asked what POS system I recommend. I researched ShopKeep and decided to install at a restaurant location I was consulting. With over a year worth of history I have been very pleased with the functionality, the lack of downtime and the excellent customer support. I will and do highly recommend ShopKeep to my clients.

              Donald J. Glidewell, CPA
              TRANSWORLD Business Advisors – Benicia

              • Organization Name: Glidewell Company, Inc.
              Nicole Ciesluk

              Organization Name: Ciesluk's Market

              We have been working with shopkeep for just over a year now. We switched after having a lot of frustrations with another companies inferior product. A friend suggested the shopkeep app as they were using it for there business. He helped us set it up and we have not looked back yet! We have only had 1-2 minor issues that were resolved with customer service within minutes. We are so happy with all aspects of the shopkeep program. Definitely would recommend to other businesses!

              5
              • Organization Name: Ciesluk's Market
              Rose

              Organization Name: Poppington's Gourmet Popcorn

              It’s such a joy to work with a company that really cares about my business. Always there for support and coming up with new features that would help us succeed. So easy to use and the features help us make a better decision on times to schedule employees, days to produce more products, and overall amazing options of setting up new products. I don’t know why we waited so long before making the switch. Give them a try you won’t be sorry.

              5
              • Organization Name: Poppington's Gourmet Popcorn
              Gaelyn Coleman

              Organization Name: Amore fyp

              It’s a great product! From the minute I called they listened to my needs and helped me out! They didn’t treat me like an idiot as I am not very technologically savy! The POS system was so easy to customize and the tech support is fantastic!! I have had no major issues. Only small issues that were easy to fix and very far and few between! the price is right as well!!

              5
              • Organization Name: Amore fyp
              Northeast Man

              Organization Name: Northeast Man LLC

              I recently opened my shop. Not knowing what program to use. I decided on Shopkeep after great reviews. The reviews were absolutely right. Ease of setup to customer support are what I am so impressed with. I would definitely recommend Shopkeep .

              • Organization Name: Northeast Man LLC
              Michael Anderson

              Organization Name: Smyrna Tapas LLC

              It took a month and a half to enable the use of chip for credit processing. Then my credit card reader kept malfunctioning but they would not give me a warranty because I have had it for more than 30 days but I haven’t even been able to use the program yet. The software itself is not something I would want to use for a bar/restaurant type. Little flaws here and there set you back 5 seconds on every order. Gets annoying very quickly and all they would say is “send in a comment for future fixes”. After hours of trying to return my credit reader which doesn’t work and literally up to 2 months just trying to set up the system, our company decided to scrap it and go back to Clover. Guess what? Since we have had all the equipment for over 30 days, nothing will be refunded and we are out for $1750 for nothing!!! Every time I chatted with the help service, each person told me something different. Its a horrible business that feels like they just started this year and are trying to fix all the bugs. How this is rated “#1” is beyond me.

              1
              • Organization Name: Smyrna Tapas LLC
              Catherine Forino

              Organization Name: ShopKeep

              Hi Michael,
              Thank you for reaching out. We are sorry to hear that you had a less than ideal experience. Someone from our customer care team will be contacting you shortly to assist.
              Thank you,
              The ShopKeep Team

              • Organization Name: ShopKeep
              Mike carty

              Organization Name: Lotus moon gallery and Yoga

              We have used shopkeep since early 2015 and I couldn’t be happier with it. Easy to use for me and my employees and all my data is at my fingertips. If I need support, and I do occasionally, (mostly me not remembering from past calls), they are prompt, professional and polite. Recommend highly.

              • Organization Name: Lotus moon gallery and Yoga
              chris colwell

              Organization Name: Pure Aothecary

              If I could give them less than 1 star I would, Nothing but disappointment the entire time. Don’t fall for there tricks.

              1
              • Organization Name: Pure Aothecary
              Jillian Lovelace

              Organization Name: Scratch Mobile Kitchen

              Our experience with ShopKeep so far has been great! We love the interface and haven’t any problems at all, especially during service. It’s to have a product that we can trust and rely on. We highly recommend it!

              5
              • Organization Name: Scratch Mobile Kitchen
              Kevin Ponczkowski

              Organization Name: Spaced Out Studioz

              Wait till their proprietary programmed credit card reader stops working….. its $330 for a reader thats commonly bought at $100. Ive gone through 3 of them since 2017, and they will no longer accept any sort of warranty on them. Last one was replaced less then 1 year ago when it decided to stop connecting to the internet…. This time the EMV chip reader stopped working… they told me it was probably dirty… when that didnt solve the issue, they told me it was my ipad, when i connected to a newer model and it didnt correct the problem, it didnt matter anyways cause it was out of warranty (on a replacement that was less then 365 days old)Try square, or any other software first…

              1
              • Organization Name: Spaced Out Studioz
              Catherine Forino

              Organization Name: ShopKeep

              Hi Kevin,
              Thank you for reaching out. We are sorry to hear that you have had a less than ideal experience with ShopKeep so far. Someone from our customer care team will be reaching out to you via email to assist.
              Thank you,
              The ShopKeep Team

              • Organization Name: ShopKeep
              Cecilia

              I am in the process of opening my first restaurant with in the next month or so.
              I have been researching the various POS directed to the hospitality industry.
              Excellent Customer Service is a must for my company. I was leaning toward ShopKeep until after reading the attached review and the best you could do is send this gentlemen a email.
              Someone should have called him and supported him until the issue had been taken care of.

                SHARON GIANGRANDE

                Organization Name: Inkorporate Graphics

                Shop keep has made a huge difference in our business. It is extremely easy to use and our employees love it. Checking our daily numbers through the app is a great tool for busy owners. I would highly recommend Shop keep for any small business.

                5
                • Organization Name: Inkorporate Graphics
                David Palmer

                Organization Name: Good Threads

                The inventory set up has been difficult but more importantly they are lying when trying to get customers. They claim that the transaction fee on credit card transactions is .35% +10 cents and you will not be charged anything on top of this. In reality that is ust their cut and they also charge an interchange fee, which is charged by CC companies and will not release how much that is. They straight lied to me in order to get me to choose them and now that I am using shopkeep they make it extremely difficult to find the information on what one is actually being charged in transaction fees. Use anyone else.

                1
                • Organization Name: Good Threads
                Catherine

                Organization Name: ShopKeep

                Hi David,
                Thank you for providing feedback on your experience with ShopKeep so far. Your sales representative has reached out via email to assist you. Please don’t hesitate to reach out with any additional questions.
                Thank you,
                The ShopKeep Team

                • Organization Name: ShopKeep
                Victoria Miellie

                Organization Name: Wild at Heart

                ShopKeep help is always available 24 hours a day with no long wait. They are extremely knowledgeable and always have answers to my problems.

                5
                • Organization Name: Wild at Heart
                Courtney Rittenour

                Organization Name: Courtyard Café on Main

                I have nothing but awesome things to say about shot keep we have been using them for just about seven years now and we love partnering with them and running our business! Everything has just been working so smoothly I don’t even need to contact them . In the beginning though they were super helpful getting everything set up and running properly great customer service ! I highly recommend this company !

                5
                • Organization Name: Courtyard Café on Main
                Mustafa

                Organization Name: VitaMoose

                Very happy with this and have recommended to multiple friends and family. Great product with great support

                5
                • Organization Name: VitaMoose
                Brianna Demers

                Organization Name: Just Beecause Chocolates

                ShopKeep is very user friendly and the perfect fit for any small business! I can easily add new items into the system within seconds! I would highly recommend ShopKeep for anyone looking for a POS.

                5
                • Organization Name: Just Beecause Chocolates
                Noor Alexandra Shikari

                Organization Name: Citrico

                I love shop keep. It makes keeping track of my expenses and revenue so much easier than the system I was using before. My favorite thing is they’re always adding new features and making upgrades that make thing even easier. And they take feedback into consideration when making upgrades and adding new features.

                5
                • Organization Name: Citrico
                Carl Moore

                Organization Name: Treasure Trade Plus, LLC

                We are relatively new to the retail market. When we purchased our store it was run by the Shopkeep POS system. It was easy to learn and navigate in. It has been the best experience we have had with our business. Managing sales, inventory, and sales tax is so easy. Everything in one place.

                5
                • Organization Name: Treasure Trade Plus, LLC
                Tina Paradiso

                Organization Name: Imprintable Solutions Ink

                I researched and got this system to work events for us. The ease and intuitiveness of the reporting is awesome! It has made our lives MUCH easier for taking payments and reporting results. I would recommend to anyone!

                5
                • Organization Name: Imprintable Solutions Ink
                Joshua Johnson

                Organization Name: Ninja Fuel

                Different problem every week… thought it was great at first until there were time zone issues with reporting because the calls are taken in the UK… so I couldn’t narrow down what day the inventory went off and then had to wait until Monday for the engineers to address it… So my inventory went way off during the weekend and employees became aware of issues… I have issues here and there and can be overlooked but when my end of shift report is different than my summary report how am I supposed to know that my register is correct at the end of the day? I don’t know which number to use and the amount in the register if off from both numbers… I call in and they say let it sit overnight to complete the update? The register says 0 items pending in the qeue so it’s all been accounted for in the back office… now my employees know the inventory system doesn’t work right and is being consistently shorted 20 to 60 dollars and the inventory is off by big numbers… so I cancelled the service and am completely screwed because I have to use an excel spreadsheet and count everything by hand every night until I can find a new system that doesn’t have problems and I can trust… on top of all that I call in frustrated and these people on the phone take it personal like I am upset at them… obviously I am frustrated because now I get to spend even less time with my family because I have to figure out what I’m going to… do yourself a favor and use a different system…

                1
                • Organization Name: Ninja Fuel
                Catherine Forino

                Organization Name: ShopKeep

                Hi Joshua,
                Thank you for providing feedback on your experience with ShopKeep. We are sorry to hear that the system was not a good fit for your business. We don’t take feedback like this lightly and have already circulated your information to the appropriate teams for further review.
                Thank you,
                The ShopKeep Team

                • Organization Name: ShopKeep
                Adrienne Anila

                Organization Name: Mama Fig Yarn and Art Collective

                Shopkeep has been lovely for a small store. It’s easy, it’s effective, it syncs with my webstore and mail chimp. The support is great. When I’ve made suggestions, they get implemented quickly.

                5
                • Organization Name: Mama Fig Yarn and Art Collective
                Nancy

                Organization Name: Nirvana Culture & Vapor Shop

                If you’re searching for the “right” POS system for your business, you found it with Shopkeep! Shopkeep delivers everything I need to my desktop AND my phone. Having the option to check my sales on the fly is a huge bonus. The features and functionality built into this POS system are not only useful but easy to use. There’s not a huge learning curve like some of the other programs out there. You can get up and running in no time flat! The reporting feature is fantastic. It allows me to track sales and inventory and keep up with daily reports. The Dashboard keeps all my sales info in an easy to read organized fashion that displays right when you open the program. On top of a well-built and affordable POS system, customer service is top-notch . After trying three other systems, I finally found the best POS system for my business! Thanks Shopkeep!

                5
                • Organization Name: Nirvana Culture & Vapor Shop
                Debbie Moore

                Organization Name: Farmhouse Spits and Spoons

                ShopKeep is great for retail business owners, especially new ones like myself. I have no retail background, and I needed a system that handled everything for me – inventory, tax reporting, sales, returns, gift cards, etc. I have found ShopKeep to be so easy to use. They provide training which is helpful in getting started. I love their phone number because I can call any time and ask a question or get guidance. Their website is great too for learning how to do anything! I’ve learned how to set up layaways on my own. I also have the clover for my credit cards; this is also a great system. I love how it all works together with my Quickbooks. I highly recommend this system and the great team that helps me be a success!

                5
                • Organization Name: Farmhouse Spits and Spoons
                Jenny Hamilton

                Organization Name: Red Fox Frozen Yogurt

                Shopkeep is incredibly user friendly and intuitive. It makes it easy to train employees on the system, and is very straightforward and aesthetically well designed.

                5
                • Organization Name: Red Fox Frozen Yogurt
                Michael

                Organization Name: Indiana Vapes, llc

                I purchased an existing vape shop who was already using Shopkeep as their point of sale and inventory management solution. I decided to keep using Shopkeep and set up an account. I am very happy with Shopkeep! Their system is perfect for my shop. I am happy with the performance, the available tools, and the support I receive when I need a little help.I highly recommend Shopkeep.

                5
                • Organization Name: Indiana Vapes, llc
                Jeff

                Organization Name: The Ione Public House

                This has been the best possible solution to our business needs at POS. We have tried a few others but none worked as seamlessly as Shopkeep. We run a Coffee House/ Full Restaurant Pub so we put the system through the ringer everyday and it holds up.

                5
                • Organization Name: The Ione Public House
                Jonette Shurden

                Organization Name: 929

                We’ve been using ShopKeep for over 6 years now & love it. Back office and the point of sale interface are extremely approachable & easy to manipulate. The cost is unmatched, as well as their great customer service. We’re gonna wear the ShopKeep jersey for much longer I imagine. Cheers!

                5
                • Organization Name: 929
                Ginnele

                Organization Name: Southern Eats

                I would give them a 0 star rating if I could. I am regretting moving my POS to them. We have only been operating under them for 1 month and in that month the system has crashed 3 times, I have lost sales and records. They promote that they are capable of servicing a full service restaurants but they are not. We cannot track labor (its in beta), we cannot set happy hour pricing times (the buttons either off or on), inventory tracking is not conducive to a restaurant, might be good for a small retail store but not full service restaurant, and orders will reprint to the kitchen that have already been completed causing a loss in product due to duplication. The solution they gave me for the duplication of tickets printing is to have the servers check the kitchen printer each time they have to make an adjustment to a ticket (WHAT???). A month prior to turning over to ShopKeep I ordered hardware from them, first order I placed I did with a shop keep rep who assured me all would work together and do as we expected. When I returned them I was told it was the distributes fault and the items were on back order. When I placed my second order I was assured that the distributor corrected the issue and the right items would be sent. Of Course they were not correct and they made me take pictures for proof that the items didn’t fit and send pictures of the documents (owners manual) that came with the item to Prove that it even said on the manual that it would not work for my items. I have been waiting since April 14th to get my refunds processed to the tune of $2,098. I called them on 04-14-2019 and on 05-08-2019 and on 05-13-2019 and on 05-24-2019 and again today 06/04/2019. I am told THE SAME THING I am always told, they have to wait for the distributor to get back with them to advise what is going on with the refund and to make sure that the items were received. I have tracking numbers for each and every item and they received them on 05/03/2019 per the tracking numbers. Here I am paying interest on these purchases that they owe me a refund for and they are fighting every ounce of the way. Oh and when we called our account representative about the systems crashing so many times and what they are going to do to fdix it, his response was “I am a sales rep not IT, I can’t help you with that.” Just overall the worst experience I have ever had with a company – and I work with business owners and their merchant services, I will be sure to tell each and every single one of my clients and future clients to avoid this POS system like the plague, because this POS system is just that a POS.

                1
                • Organization Name: Southern Eats
                Catherine Forino

                Organization Name: ShopKeep

                Hi Ginnele,
                Thank you for taking the time to speak with us last week. We are glad to hear that our customer care team was able to resolve your technical issues. Please do not hesitate to reach back out with any additional questions or feedback.
                Thank you,
                The ShopKeep Team

                • Organization Name: ShopKeep
                Lynda Dyer

                Organization Name: Greater Beaufort-Port Royal CVB

                ShopKeep has revolutionized our retail operation! It’s easy to use, makes daily sales reporting and inventory a cinch and the ability to export historical data is amazing! Great product. Great value.

                5
                • Organization Name: Greater Beaufort-Port Royal CVB
                Matt Johnson

                Organization Name: IMB?B Custom Brews

                We have used ShopKeep since day 1 of opening our business and it has been an essential part of keeping things running smoothly. Having the time-clock integrated into the register makes doing payroll very easy and its just a simple system to update and use. The updates that ShopKeep has delivered over the years just keep getting better and we have decided to upgrade to get access to all of the tools they offer like gift cards and loyalty programs. Do yourself a favor and get on board with the most functional and user-friendly POS platform out there.

                5
                • Organization Name: IMB?B Custom Brews
                Andrey G

                Organization Name: California Welcome Center

                We’ve been using ShopKeep for over 3 years at our Tourism center and it’s hands down the easiest most user friendly POS system I’ve ever encountered. Backoffice has all the tools you need and makes adding inventory a breeze. Setting up new users is also a piece of cake, along with pulling reports. ShopKeep makes things very easy for both our employees and guests.

                5
                • Organization Name: California Welcome Center
                Melissa Acosta

                Organization Name: Acosta Vapes

                As a brand new business owner I couldn’t be happier that I chose ShopKeep. Very easy to setup, use, and has inventory tracking!

                5
                • Organization Name: Acosta Vapes
                kristopher hulagrocki

                Organization Name: NorthWestern Games

                Got Referred to this site for getting a POS from them and have never looked back since for my business.Very easy to use!

                5
                • Organization Name: NorthWestern Games
                Itza Alvarado

                Organization Name: Ventura Police Department

                It is a perfect system for us. It is easy to use with multiple departments and constant change of users. Would definitely recommend it.

                5
                • Organization Name: Ventura Police Department
                Pet Store

                Do not fully trust this review. If I could, I would give ShopKeep 0 stars. We have used shopkeep for 6 years. They used to be a great company and had wonderful customer service and reasonable prices. That has all changed in the past 2-3 years. Now they have horrible customer service. Apparently now you have to be a premier customer in order to speak with a customer service member unless you want to be on hold for 30-45 minutes. They were unable to handle 2 major issues I had. One issue had to do with accurately tracking inventory. They ultimately realized and admitted that I can not always accurately track items sold using the “purchase history data”. They said that “no other customers have the same issues” so apparently they are not going to fix this issue. Trying to resolve that issue took 3 tries and probably 6 hours of time! As a business owner, I do not have that much time to spend on each issue. They are also consistently increasing their fees. They now charge you $20 per month if you do not use them for credit card processing which is ludicrous to hold you hostage to their services. Also, I was just overcharged for 4 months for having two licenses, which was not clear when I pulled up my account information. My words of wisdom to anyone thinking about using shopkeep is read between all the lines. They have horrible customer service and they are a money hungry company up charging for all sorts of basic things.

                1
                  Catherine

                  Organization Name: ShopKeep

                  Hi,
                  Thank you for reaching out and providing feedback. In order to better assist you please send your account information to feedback@shopkeep.com. This way we can look further into the details of your account.
                  Thank you,
                  The ShopKeep Team

                  • Organization Name: ShopKeep
                  Alex

                  Organization Name: Greensburg Agway

                  We signed up for this POS and discovered after 3 months that it was not for us and yet we are still paying for it! They can get around blocks on our credit card and are even able to charge to a new credit card number that was not given to them! They have stopped returning our phone calls and are happy to take our money every month for services that we stopped attempting to use six months ago. This is not a company to trust.

                  • Organization Name: Greensburg Agway
                  Jeannie Artigliere

                  Organization Name: Main Freeze

                  Main Freeze LOVES Shopkeep. It’s perfect for our business! I love how I can keep track on the go! Knowing my highest sale items is a great perk too. We are only 1 month in & LOVING it.

                  5
                  • Organization Name: Main Freeze
                  Mark A Bauer

                  Organization Name: Templar Shooting Sports

                  We have had ShopKeep for three years and are very happy with it. Customer service is outstanding, the best part is we very seldom have to call. We may have called twice since we have had it.

                  5
                  • Organization Name: Templar Shooting Sports
                  jack bailey

                  Organization Name: TWO FAT FRIENDS

                  There are a few things I would change but overall this is a good system

                  5
                  • Organization Name: TWO FAT FRIENDS
                  Tom Andrade

                  Organization Name: Everett's Auto Parts

                  Everett’s Tire Center utilizes the ShopKeep POS system at our tire center.The system is easy to use for customer transactions. It tracks our sales volume by user customized categories, and provides great reporting.The mobile app allows you to monitor all level of transactions from anywhere at any time.Customer service is excellent. We have not had many occasions to call, but when we have they are professional and quick to respond.We are completely satisfied with the ShopKeep system.

                  5
                  • Organization Name: Everett's Auto Parts
                  Matthew

                  Organization Name: The Bankery, LLC

                  We have been using ShopKeep for a number of years now and love how easy it is to use and customize!

                  5
                  • Organization Name: The Bankery, LLC
                  Michael Mattia

                  Organization Name: Spring Lake Custom Golf

                  A few years ago while looking into a POS system for our retail store we came across ShopKeep. We did our research looking into a couple of different companies. We ultimately decided on ShopKeep and could not be happier. It was a simple to set up and if we had a question it never to long to get a response. ShopKeep has made life easier for us buy not having to fill out receipts anymore. It is also easier to see how our store is doing compared to other years. If you are thinking about purchasing a POS system for your business I would highly recommend you give extra consideration to ShopKeep.

                  5
                  • Organization Name: Spring Lake Custom Golf
                  John

                  Organization Name: Vintage Findz LLC

                  We have been using ShopKeep for a little over 6 months, we are very happy with it, and with help support. Anytime we need help and to answer a question we have had 24hr support. It has made our inventory and bookkeeping much easier to have everything in one place with easy to use reports.

                  5
                  • Organization Name: Vintage Findz LLC
                  Jeff Hostler

                  Organization Name: Joe Waroquier HOME

                  ShopKeep is fantastic. We were impressed with the onboarding and Sales process and then were wowed with how easy it was to set up and get going. My firm is new to retail and it made us feel like pros!

                  5
                  • Organization Name: Joe Waroquier HOME
                  Enna

                  Organization Name: Multiplika

                  Dont waste your time or money with shopkeep. 1. Very bad service 2. Very expensive 3. You cannot cancel your subscription!!! 4. They charge you for everything You This doesn’t work for start ups like my self ! its been 3 months and still cannot connect to my credit card !

                  1
                  • Organization Name: Multiplika
                  Catherine Forino

                  Organization Name: ShopKeep

                  Hi Enna,
                  We are sorry to hear that you had a a less than ideal experience with ShopKeep. We appreciate the feedback and will forward it along to the right people. Feel free to send any additional feedback to feedback@shopkeep.com
                  Thank you,
                  The ShopKeep Team

                  • Organization Name: ShopKeep
                  Kelly Rasco

                  Organization Name: NK Enterprise

                  Beware of this company. I expressed interest in using the ShopKeep system for my business I immediately got phone class from sales agents trying to sell me . I ended up ordering the system . First red flag once I signed a contract it was difficult to get anyone to respond . The device never arrived weeks went by my store was planning to open but I had no merchant system . Finally I get ahold of someone and they assure me they were going to send it out . I did receive them however the device never worked wouldn’t charge fully and had so many glitches . After many calls and emails with zero results I sent the device back and got another merchant company through my bank (better rates as well ) After never being able to use ShopKeep amd never reviewing a working device we are 6 months later and they have been charging me every month $89 and are refusing to cancel my account . I am paying for a device that I have never once used due to it being broken and arriving late with no support . Before signing anything with them beware because apparently they are responsible for anything and just keep taking money .

                  • Organization Name: NK Enterprise
                  Catherine Forino

                  Organization Name: ShopKeep

                  Hi Kelly,
                  Thank you for reaching out and providing feedback on your overall experience with ShopKeep. We apologize for any inconveniences you faced. Someone will be reaching out to you shortly to help resolve this issue.
                  Thank you,
                  The ShopKeep Team

                  • Organization Name: ShopKeep
                  Catherine Forino

                  Organization Name: ShopKeep

                  Hi Kelly,
                  I just wanted to follow up on my previous response. We are having a hard time getting in touch via the phone number on file for you. Please email us your best contact information to feedback@shopkeep.com so that we pay chat.
                  Thank you,
                  The ShopKeep Team

                  • Organization Name: ShopKeep
                  Jared Whisenand

                  Organization Name: Co-oples LLC / Build Up! Import Hobby and Toy

                  We have had shopkeep for less than two months. While the software is fine on its own, with excellent design and management of inventory\transactions, the “support” has been far less of a positive experience. Early on we had issues with the big commerce integration and payment gateway leading to a weekend spent trying to get support to help and in the end had to have outside help come in and fix it. We even intentionally got the support to help ease all of this but said support is simply a person sending you links to the shopkeep website and saying to repeat them no matter how different the situation is. But the icing on the cake has to be when in the last few weeks shopkeep didn’t deposit any of our payments, only alerting us over a week after we had inquired(and then finding out they had actually missed a few days before that even). This then stacked upon the situation when customers claimed to be double charged, which shopkeep then demanded to see their back statements for. This is all while STILL having not actually gotten the transactions to us. Honestly, our experience with the support staff as a whole has been very, very bad and we are considering pursuing other options once we have the current situation resolved.

                  1
                  • Organization Name: Co-oples LLC / Build Up! Import Hobby and Toy
                  Catherine Forino

                  Organization Name: ShopKeep

                  Hi Jared and and Lauren,
                  Thank you for taking the time today to speak with our Payments team. We are glad to hear that the issue was resolved. Please do not hesitate to reach out with any additional questions.
                  Thank you,
                  The ShopKeep Team

                  • Organization Name: ShopKeep
                  Daniel

                  Organization Name: Groove

                  I would highly suggest staying away from Shopkeep. Their hardware is garbage. 6/8 credit card scanners we bought broke within two years. They offered us a 15% discount. It will cost us $2000 to replace these. Customers has really gone down hill.

                  1
                  • Organization Name: Groove
                  Annette Payne

                  We have been using Shopkeep for about five and half years. We have had a lot of problems with their credit cards scanners lately. In the past week, four of our eight bluetooth credit card processors have been deemed dead by Shopkeep. Each one receives a message saying “Waiting for Download – unauthorized.” Shopkeep said this is a software problem and it needs replaced (at our cost at $329 per scanner). The scanners are only about two years old. They also have no other bluetooth credit card processors besides this one (and with our company being mobile, an ethnert connection is not an option).We plan to switch from Shopkeep very soon and are very disappointed after working with them for so long.

                  2
                    Abby

                    Matt, I am really interested in Shopkeep after reading your review. It sounds great, and the BigCommerce tie-in sounds wonderful. But, I am seeing an overwhelming number of bad reviews here. What is your reaction to all of the review reporting such poor customer service, and lack of responsiveness in resolving issues? – do you think this is just all the angry people being able to leave feedback here, or is there a real issue. I noticed that back in 2017 the reviews were much more positive. Changing POS’s is a huge deal for us, like for any business, and a bad decision on our part could have really huge effects on our business…

                      Jessica Dinsmore

                      Hi Abby,

                      Thanks for writing. The truth is, pretty much any system that is widely used is going to come with it’s fair share of negative reviews as people are often quick to vent when they’ve had a bad experience that may or may not even be the fault of the company they’re angry at. In this case, you’re right that there is a common theme to many of ShopKeep’s complaints which is definitely a bit of a red flag. Obviously we really like ShopKeep for the reasons mentioned in the review but, when you contact them, I would definitely bring up your concerns. The nice thing about ShopKeep is that they don’t force you into a long-term contract so if you’re hesitant at all, you can choose a month-to-month plan which won’t come with termination fees if you end up not being happy.

                        Kate Mauldin

                        Organization Name: 6th Avenue Outfitters

                        Shopkeep as a standalone system is has been great for us, but recently the integration with Big Commerce has been very buggy and we can not get Shopkeep to respond with any reasonable solution. Our products are not updating quantities on the website, we can’t delete (disable) items that were enabled, we go through the steps and delete them only to see them back again after a refresh. It’s terrible. We have asked Shopkeep for help since November but we just receive platitudes that the issue has been brought up to the technical team. I’m afraid I’ll have to take the whole system down and start again from scratch. So standalone, this system has been really super for us, no complaints, but they have overpromised on the integration with Big Commerce and are hurting our business.

                        1
                        • Organization Name: 6th Avenue Outfitters
                        dave fitz

                        Organization Name: Pugshead Vape

                        Run do not walk from this company. Customer satisfaction is not one of their corporate values. I rue the day that I signed up with these guys.

                        • Organization Name: Pugshead Vape
                        Greer

                        Organization Name: Vape Shop

                        WE ARE “FIRING” SHOPKEEP AS OUR POS. This should tell you all you need to know. We have 7 locations and have decided that the headaches, aggravation, repeat calls to C/S, program updates that make absolutely no sense, and the work hours lost dealing with them is not worth it.

                        1
                        • Organization Name: Vape Shop
                        Catherine Forino

                        Organization Name: ShopKeep

                        Hi Greer,
                        Thank you for the feedback on your recent experience with ShopKeep. An email with details on the resolution of this issue has been emailed to you. Please don’t hesitate to reach out with any additional questions.
                        Thank you,
                        The ShopKeep Team

                        • Organization Name: ShopKeep
                        kent Williams

                        Organization Name: VAPE SHOP

                        Right when you think hey it cant be worse then before with the new update right? Wrong, Being a Vape Shop we have a lot of items, mostly e-juice. since the new update came out we haven’t been able to receive inventory without having to cancel all variants that we are not receiving. that’s right now we have to click cancel for ever variant one by one, doesn’t seem too bad huh? well for 1 e-juice item we have 60+ Variants, so what took 4 hours to receive twice a week has turned into a 10hr job between loading the slow web page to canceling 40-ish items to inter 5. this year has been problem after problem after problem. and on top of this when speaking to a joke of customer support they cant explain why this change was made stating “we cant tell you why we did that but we will let some dude know so he can shrug it off and nothing happen. it seems like nobody there knows A) what their doing and B) why they are doing it. if you are a vape shop or any company that plans on having options steer clear yeah you might save money but you will be wasting time, and we all know time=money. PLEASE FIX THIS PROGRAM.

                        1
                        • Organization Name: VAPE SHOP

                        This comment refers to an earlier version of this review and may be outdated.

                        Catherine Forino

                        Organization Name: ShopKeep

                        Hi Kent,
                        Thank you for posting your feedback. After speaking with you our customer care rep touched based with our product team about the issue and are discussing a resolution. We would like the opportunity to speak to you more about this. Please send your contact information to feedback@shopkeep.com.
                        Thank you,
                        The ShopKeep Team

                        • Organization Name: ShopKeep

                        This comment refers to an earlier version of this review and may be outdated.

                        Workers Tavern

                        Organization Name: Workers Tavern

                        It’s true. Their customer service isn’t great. I wouldn’t go so far as to say they suck but man, they cannot fix glitches. They continuously tell me it’s because I’m on an iPad and I continuously say the system works on an iPad. It’s confusing. Once you’re in their system and have an issue, they’re out. Nobody to help you. They say they’ll call you back. They don’t. And their text support no longer works. So unless you’re already in the back office, you can’t talk to anyone. I’m literally sitting on hold at minute 37 waiting to find out why the system keeps kicking me out. MINUTE….37.

                        2
                        • Organization Name: Workers Tavern

                        This comment refers to an earlier version of this review and may be outdated.

                        Catherine Forino

                        Organization Name: ShopKeep

                        Hi there,
                        Thank you for providing this feedback on your experience with ShopKeep. We are actively trying to reach out to you to discuss this further and assist you. Please respond back to the last phone call/voicemail that you received from us. You can also feel free to email feedback@shopkeep.com with any additional feedback or questions.
                        Thank you,
                        The ShopKeep Team

                        • Organization Name: ShopKeep

                        This comment refers to an earlier version of this review and may be outdated.

                        Allison Schultz

                        Organization Name: Nomad Boutique

                        Out of all the POS systems out there Shopkeep is by far the best! Its SO EASY to train employees on! It usually takes me 20 minutes to walk an employee through everything on an iPad. Im always amazed how easily my employees catch onto the system. A lot of its functionality operates like an iPhone so its very familiar and user friendly for a newbie!Alli Schultz

                        5
                        • Organization Name: Nomad Boutique

                        This comment refers to an earlier version of this review and may be outdated.

                        Ronald

                        Organization Name: Vapor Hookah Lounge

                        Worst customer service I have experienced in my entire life. They are not for small business. We have contuinously lost so much money this past week. Instead of helping they point fingers saying its our internet, when we’ve proven to then that its their POS system and not the interent. They do not provide customer or tech support. Each time you call you get a different way to fix the issues (we’ve tried all if them) and nothing has worked. We now can not take one single day off because our employees end up having to call us to come in because the whole sustem is done and people can’t pay. This is to the point where I am loosing customers from this ongojng problem. Tickets don’t print in the back, the cash drawer won’t open. I can’t charge customers. Customers are waiting so long for their orders because we have to run back and forth between the lounge and kitchen. I honestly don’t know what I am actually paying Shopkeel for. 0/10

                        • Organization Name: Vapor Hookah Lounge

                        This comment refers to an earlier version of this review and may be outdated.

                        Catherine Forino

                        Organization Name: ShopKeep

                        Hi Ronald,
                        Thank you for providing feedback and thank you for taking the time to speak with us this week. We appreciate the opportunity to assist you with the roadblocks you have experienced.
                        Thank you,
                        The ShopKeep Team

                        • Organization Name: ShopKeep

                        This comment refers to an earlier version of this review and may be outdated.

                        Niamh

                        Organization Name: Vapor Hookah Lounge

                        Shopkeeep deserves 0 stars. We are having the worst issues with this POS system. This has been going on for weeks and nothing has been fixed. The amount of money I have lost is very scary as a small business. The “customer service” is non existent. Today while on the phone with them trying to fix this problem the tech support guy kept on talking over me and wouldn’t let me explain the whole issue fully. At this point he than threatened to end the call (after having to be on hold for so long). This understandably set me off and he hung up. Each person you talk to in this company continues to point fingers saying it’s our internet provider when we’ve proved to them it isn’t. Every person you talk to comes up with a different way to “fix” the issues, wasting more of my time because I’ve done multiple troubleshooting sessions on the phone with them. In one. In one night I lost 300$, thanks to Shopkeep, now imagine how much money I am continuing to loose this past week. This alone can kill a small business. We pay Shopkeep every month on time and we aren’t receiving what we’ve paid for. On top of these issues for the past three years their POS system has been telling the National Merchant Association that we are entering all of our transactions manually, which we have not done once. This means that the NMA has been taking a higher percentage from us and it’s another uphill battle we are forced to fight thanks to Shopkeep. From one small business owner to another, I beg of you do not choose Shopkeep. Pay a little more money and pick another POS company. You will avoid a huge headache.

                        1
                        • Organization Name: Vapor Hookah Lounge

                        This comment refers to an earlier version of this review and may be outdated.

                        Catherine Forino

                        Organization Name: ShopKeep

                        Hi Niamh
                        Thank you for providing feedback. We appreciate your business partner, Ronald, speaking with us this week. We are happy to have the opportunity to assist you with the roadblocks you have experienced.
                        Thank you,
                        The ShopKeep Team

                        • Organization Name: ShopKeep

                        This comment refers to an earlier version of this review and may be outdated.

                        Sharon Reitman

                        Organization Name: Smart Meals

                        I’ve been using Shopkeep and it’s very easy to learn and use. I do like it and want to continue however, for the last year I have asked their customer service team to talk with their tech department to add a feature. The last response was they do them in order of what people are asking for. So let me ask you and anyone who uses Shopkeep or reads this: When you add a new customer in the profile, do you ask them, “how did you hear about us?” To me, marketing is extremely important and I want a way to track this, so if they say “I did a google search” or they say “John Doe referred me (customer referral) or someone else, I want to have one field in there where I can track that. So, at the end of the week or month or anytime, I can pull a report from the backoffice that tells me where my business is coming from so I can determine where to put my advertising dollars. Sounds simple but yet they have not done anything nor do I have hope for this feature. I would think every busy out there should want this information, but maybe I’m wrong. I am looking for other options with POS. Other than this, I really do love shopkeep. Thanks!

                        3
                        • Organization Name: Smart Meals

                        This comment refers to an earlier version of this review and may be outdated.

                        Catherine Forino

                        Organization Name: ShopKeep

                        Hi Sharon,
                        Thank you for providing this feedback. I have sent it along to our product team to take into consideration in future product updates. Feel free to reach out to us with any additional feedback or questions.
                        Thank you,
                        The ShopKeep Team

                        • Organization Name: ShopKeep

                        This comment refers to an earlier version of this review and may be outdated.

                        PRINCE

                        Organization Name: LIQUOR STORE

                        I’d give it a 1/2 star if I could. I agree with all the negative reviews on here. They started charging me and continued to do so with zero support. I asked for templates to upload inventory and when this was done the sales rep that was helping me would randomly stop responding and set me back another week. Ultimately my pos with shopkeep never got setup. STAY AWAY. I asked for a refund and of course I got no response from support. So reading all these responses from shopkeep for people to reach out to them while they have been so offset seems pretty silly…shopkeep create a good model for hard working small business or cut your bullshit.

                        1
                        • Organization Name: LIQUOR STORE

                        This comment refers to an earlier version of this review and may be outdated.

                        Monique R

                        Shopkeep is super costly cumbersome and their customer service sucks. I have multiple shop locations and I was swapping and switching between two back end systems to manage inventory when shopify seamlessly tracks all of my shops, integrates with my website and adding inventory is easy peasy. It is also really annoying that you have to log into a separate system to find our your POS charges which is like solving an algebra equation. Their super expensive and poorly made hardware broke on me 3x ($100/reader!). If you call their snotty customer service reps to resolve any of your problems they treat you like you’re an idiot. The kicker is…once you get rid of this crappy system. They charge you to go back in and get your data for the year so you can pay taxes. I loathed my experience with shopkeep. Shopify is the future.

                        1

                          This comment refers to an earlier version of this review and may be outdated.

                          Catherine

                          Organization Name: ShopKeep

                          Hi Stevonne,
                          Thank you for reaching out and providing feedback on your experience with ShopKeep and our hardware. I have spoken to our care team and someone is going to reach out to you tomorrow with a resolution. In the mean time, don’t hesitate to reach out to us at feedback@shopkeep.com for any additional questions.
                          Thank you.
                          The ShopKeep Team

                          • Organization Name: ShopKeep

                          This comment refers to an earlier version of this review and may be outdated.

                          Kevin Heck

                          Organization Name: Seagrass Boutique

                          ABSOLUTELY THE WORST EVER!!! Issue after Issue. Tons of $ per the annual fee and every update = a new issue. App crashes consistently. Had to buy new routers for CC reader to work. Still goes offline bi weekly. Boots my Apple music playlist with EVERY transaction! Doesn’t update inventory properly. Had to buy new ipads to support APP. $$$$$$$$. Call customer service and you will just receive excuse after excuse. LOL, they said that you should ONLY run the shopkeep app on the ipad and no other apps, playlists or anything! WOW ….OH and Now they charge you an additonal $15 a month fee cause we switched to another CC processing as Shopkeep’s fees are crazy!!!!!SCAM. HORRIBLE. WORST PRODUCT EVER!!!!

                          1
                          • Organization Name: Seagrass Boutique

                          This comment refers to an earlier version of this review and may be outdated.

                          kristie thomas

                          re: Kevin Heck review, I am currently looking at Shopkeep, they said their credit card processing fees are .010% plus .10 cents what am I missing?? do not want to be involved in the shell game shuffle!
                          Thanks

                            This comment refers to an earlier version of this review and may be outdated.

                            Jim Iezzi

                            Organization Name: Standard Liquors

                            I switched from Shopkeep payments and now I don’t have EMV capability and they are refusing to remedy this situation. All this after being a customer for four years. Looking for a new system.

                            • Organization Name: Standard Liquors
                            Catherine Forino

                            Organization Name: ShopKeep

                            Hi Kevin,
                            Thank you for providing feedback — we’re sorry you’ve been running into issues with the app. Someone from our care team will be reaching out to you to troubleshoot, diagnose, and help to resolve the issue. Please don’t hesitate to reach out to us with any additional questions.
                            Best,
                            The ShopKeep Team

                            • Organization Name: ShopKeep

                            This comment refers to an earlier version of this review and may be outdated.

                            Stacey Jehlik

                            Organization Name: Obec Brewing

                            Love Shopkeep! Super easy and intuitive for new hires to use and get comfortable with quickly. Easy to create new items and to create all the reports I need. Especially love the Pocket app so I can keep track of things even when away from the brewery.

                            5
                            • Organization Name: Obec Brewing

                            This comment refers to an earlier version of this review and may be outdated.

                            Jose Gonzales

                            Organization Name: City People's Garden Store

                            DOUBLE CHARGES!!! It happens all the time with our system. We have our dedicated router for shopkeep, yet that’s all they tell me to do to fix the problem. Literally, have had $800 of double charges. Awful when the customer comes in with their bank statement and looks at you like “what’t the problem???”Shopkeep requires you, the owner, to find, keep track and notify shopkeep payments. You would think that they would be able to help out with that. Connectivity: always a worry and an issue, especially during peak times. Customer Service: on a scale of 1 to 5, 5 being best, I’d give ’em a 2. If you’re looking for a new POS, you might consider SQUARE over shopkeep for the above reasons.

                            2
                            • Organization Name: City People's Garden Store

                            This comment refers to an earlier version of this review and may be outdated.

                            Catherine Forino

                            Organization Name: ShopKeep

                            Hi Jose,
                            Thank you for providing feedback on your experience with ShopKeep. We would like the opportunity to assist you. One of our Team leads will be reaching out to you today to discuss further.
                            Thank you,
                            The ShopKeep Team

                            • Organization Name: ShopKeep

                            This comment refers to an earlier version of this review and may be outdated.

                            Sean Jones

                            Organization Name: Whats In The Bowl Pet Shop

                            Don’t get swindled. This review collaborates many of the negative reviews of Shopkeep; we want to prevent other business from experiencing similar fates. Shopkeep has cost us thousands of wasted dollars in hardware, internet services, and IT charges. First, believe very little during the sales cycle. Our relationship started badly; we needed significant time to transition over 3000 UPC’s and we agreed we would not be charged while in transition; we were charged for three registers for over three months before we completed one transaction. Secondly, we believe we sold Shopkeeps swindled us on the hardware too; newer hardware is available at a lower prices from other sources. Their entire platform is very unsophisticated. Entering all of our SKU’s and descriptions manually would have taken less time than uploading. The inventory systems serves almost of purpose. After eight months we could not consistently process payments. We re-wired our entire store and upgraded our internet speed to 400mbps based on Shopkeeps recommendations. Everything with Shopkeep costs extra; integrations never worked consistently. Loyalty, accounting, mail, gift cards were all primitive and time consuming. Shopkeep blamed us for every problem. During the process; we took responsibility because we were desperate to make our business processes successful. Shopkeep did not resolve ANY of the issues or compensate us the thousands we spend on IT charges. We wrote a formal request for a proposal (RFP) for new POS. We reviewed five systems. We chose Lightspeed and have been using it for four months; with not one issue. The modifications we made for Shopkeep in our store were completely unnecessary. We were able to cut our internet charges by 75%. Shopkeep is not familiar with even elementary business practices; but excel at sales.

                            1
                            • Organization Name: Whats In The Bowl Pet Shop

                            This comment refers to an earlier version of this review and may be outdated.

                            Catherine

                            Organization Name: ShopKeep

                            Hi Sean,
                            We are sorry for the issues you experienced and unfortunately they more than likely would have been avoided if the recommendations we had made during setup were implemented. If you have any additional questions or feedback feel free to reach out to us at feedback@shopkeep.com
                            Thank you,
                            The ShopKeep Team

                            • Organization Name: ShopKeep

                            This comment refers to an earlier version of this review and may be outdated.

                            Walt

                            Organization Name: BlackLedge Sports

                            Starting a side gig business and shopping for a POS. Comments left on 2 main choices, CDG and Shopkeep, are none to enticing despite MM’s raving reviews. Had to laugh at reading Shopkeep’s responses to complaints here; they sound automated, impersonal, and dead-end leading.

                            • Organization Name: BlackLedge Sports

                            This comment refers to an earlier version of this review and may be outdated.

                            Jessica Dinsmore

                            Hi Walt,

                            You may want to give our filtering tool a try to help you narrow down your POS options, specific to your business. And if you’re inclined, I’d also recommend reading up on Negativity Bias to better understand why our reviews may differ from our reader reviews. Best of luck to you! And thanks for writing!

                              This comment refers to an earlier version of this review and may be outdated.

                              Catherine

                              Organization Name: ShopKeep

                              Hi Walt,
                              Thanks for posting your comment. we’d love the chance to speak with you about your POS search. As with any company we do receive feedback from our customers and try to respond accordingly in every case. As you continue your search you will also find that we are highly rated across both industry sites and customer generated review sites like TrustPilot: https://www.trustpilot.com/review/shopkeep.com
                              Thank you,
                              The ShopKeep Team

                              • Organization Name: ShopKeep

                              This comment refers to an earlier version of this review and may be outdated.

                              Michelle Borin

                              Organization Name: Michelle's Beach House

                              Okay, where do I start. I’ve been with Shopkeep for over a year now. When I first talked to a specialist before signing up, everything sounded great. I recevied my hardware to set everything up, but then when we tried processing a credit card, it wasn’t connecting. So, I had to call to see what the problem was. No one EVER said that the type of business I have, (Gentlemen’s Club) is high risk, and Shopkeep doesn’t accept payments, so I would have to go through a third party and get approved first, and once I’m approved, my card reader would be activated. Shopkeep sure did take my start-up money for my terminals and yearly subscription, so needless to say, I went ahead and went with a third party because of countless hours of programming and entering my menu in the app. Now, since a new law went into effect with the chip on credit cards, your business has to have a chip card reader (which I do), or your customers can dispute a charge and the bank can do a chargeback and close the case and you just lose out on that money. Well, guess what, that’s what happened to me. We have a chip card reader, but Shopkeep DID NOT active it, and when I called to get this resolved, they told me that there’s nothing they can do, and the only advise they can give me is to call my third party processor, and see if they have a chip card reader and a printer that they can provide…, but here’s the kicker, it WILL NOT be compatible with Shopkeep app…WTF. How is that going to work for running a high volume business that’s been around for 21 years, and had to have my credit ran to get approved in the first place. So, they’re telling me, I can still use their app, but once we are ready to closeout a tab, I have to enter the tab’s total amount on a different reader…oh okay, that’s going to make my business run smooth…WRONG!!! So, I’m in the process of finding another POS company that WILL ACCEPT my high risk business. Your loss Shopkeep, oh wait, you don’t give a damn about my business. Thanks for your poorly ran company, you will be losing my business ASAP!!

                              1
                              • Organization Name: Michelle's Beach House

                              This comment refers to an earlier version of this review and may be outdated.

                              Catherine

                              Hi Michelle,
                              Thank you for reaching out and providing feedback. We apologize for the issues that you recently ran into with ShopKeep. We would like the opportunity to speak with you more about your account and credit card processing. We will be reaching out to you to discuss further.
                              Thank you,
                              The ShopKeep Team

                                This comment refers to an earlier version of this review and may be outdated.

                                avis

                                Organization Name: Mom's Apple Pie Company

                                Does not integrate multiple sales taxes. They reup you even without you using the program and then will not refund unused portion. I do not recommend.

                                • Organization Name: Mom's Apple Pie Company

                                This comment refers to an earlier version of this review and may be outdated.

                                Catherine

                                Organization Name: ShopKeep

                                Hi Avis,
                                Thank you for your feedback. Someone will be reaching out to you so that we can address some of your concerns. Also feel free to reach out to us directly if you would like — you can email feedback@shopkeep.com
                                Thank you,
                                The ShopKeep Team

                                • Organization Name: ShopKeep

                                This comment refers to an earlier version of this review and may be outdated.

                                Lowell Dougherty

                                Organization Name: Red and White and Brew Cafe

                                We bought an existing Business and the were using Shop Keep so I talked to them about the POS system and there support . I was told that it would be an easy transfer of data. That was the biggest lie ever told it took me two weeks to re build the data base. The only thing that transferred was the Item list and it was wrong too.This is an immature company, unable to deal with customers that demand service as was promised. They will hang up on you if you don’t like their solutions or demand that they take action. They will not pass you to a supervisor or anyone above them. Never ask them for a phone number the deny that they have any type of phone listing and they can only contact supervisor by computer e mail. They will lie to you about having the supervisor call you when they get out of there endless meeting ,you will never get any calls. If you confront them on this they crawl into a corner and tell you that they don’t feed comfortable talking to you and hang up.Be warned if you take over a business that is using Shop Keep Build your own data base it is faster then accepting their transfers.

                                1
                                • Organization Name: Red and White and Brew Cafe

                                This comment refers to an earlier version of this review and may be outdated.

                                Catherine Forino

                                Organization Name: ShopKeep

                                Hello Lowell,

                                We’re sorry to hear about your recent experience taking over an existing business and the process of transferring over your data. We offer all customers 24/7 support via phone and would be happy to speak with you directly on how best to help alleviate any ongoing issues you are having.

                                We have actively been trying to reach you and will continue to do so. Feel free to reach back out to us directly at your convenience.

                                Thank you,
                                The ShopKeep Team

                                • Organization Name: ShopKeep

                                This comment refers to an earlier version of this review and may be outdated.

                                Tanvir J

                                Since 2015 my small medical supply business has used shopkeep as our point of sale system. A little background: This is my first business. I had no idea how point of sale systems worked and had no idea where to look. I did some research for a few days and decided to give shopkeep a shot.The hardware setup was relatively simple. It was the software interface where the magic and difficulties occurred. At first, with our limited inventory, the input process was simple. A few items were easy to input to the excel sheet. Then we began to grow. It took a bit of practice to get the mass item uploads to work right. The fields at first were a bit confusing but we eventually figured it out. Now here is a big reason for why shopkeep gets a 4 star. They really do respond quickly. I am usually always able to chat with a representative or tech support specialist within minutes of needing help. The shopkeep instructional videos are also very helpful. Though they may not have every base covered, there is enough areas where instruction is available for the usual user.Though shopkeep has done a great deal to make the interface simple, there are major problems that I personally feel needs to be addressed. These are as follows:1. Desync between equipment like the printer and credit card reader is pretty common.2. The ringing up process in the software is not as robust as experienced retailers would like.3. Inventory expansion is pretty expensive if you want to go to a barcode system.4. No interface available for ecommerce such as woocommerce integration.Other than those listed reasons, I am very happy with Shopkeep. It has helped us keep track of our sales. The back office statistics are easy to access and incredibly robust. I can pull up previous receipts, create customer marketing lists and even do sales reports for our accountant. We even get regular security reports about how well our system is doing to protect customer information. As a medical supplier, security is especially important. I think being with shopkeep has helped us have piece-of-mind when it comes to having one of the most difficult aspects of running a retail business , the point of sale system. The system is not perfect, but the more you dig into the process the more you realize there are a lot of tools for you to explore and take advantage of. I am still discovering better ways to use the system.

                                4

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Jackie Hoover

                                  This system is too restrictive and only built for a small shop where the owner is doing everything. Dont buy if you are a business with employees. For instance, when a customer purchases an item, I would like an employee to be able to put an item back on the shelf with a price tag. HOWEVER employees can only create price tags if they are a manager in Back Office. In Back Office then the employee can change their time clock, see your vendors and what you have paid for everything, etc. So you as the owner of the business better plan on doing everything with this system. This system is based on Excel and very rudimentary and then never make enhancements. Their support is never online and when your salesman is done selling things to you he just tells you to go back to Support. You have to do business the Shop Keep way or nothing.

                                  1

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Catherine

                                    Hi Jackie,
                                    We appreciate your feedback. We apologize for any issues that you have faced with ShopKeep. A customer care representative will be reaching out to you today to review your account.
                                    Thank you,
                                    The ShopKeep Team

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Ashley

                                      I’m a bartender at an establishment that uses the ShopKeep app for transactions. If I enter a tip incorrectly, and the guest has already left the building, is there nothing that I can do to adjust the tip?? So if a guest left 7.00 and I mistype .70, I’m missing out on a $7 tip? What about larger numbers? What if I had accidentally typed in 700?? If there is no current solution then your developers should really find one before issues become greater than the one I’m presenting you with! I would however, love an answer to this inquiry.

                                      Best Regards,
                                      Ashley

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Jessica Dinsmore

                                        Ashley,

                                        Typically POS systems have a function that allow you to either cancel a mistake or run the transaction again. I’d suggest contacting Shopkeep directly to troubleshoot the error.

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Daniel Tondini

                                          Very sad situation! POS locked up right in the middle of the evening. We called the reseller and installer Herrin, IL.) they provided a pass code to unlock it. Why did we not have this code provided initially. Bad part is we got a bill for $35.00 for something that obviously is insane. WHAT A FLEECING !!!!!!!!!!!!!!!!!!!!!! Just two months in and I wish I had made a different choice on the system and sales/installing company. Over $6000.00 wasn’t enough, SAD, SAD for you all.

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Catherine

                                            Hi Daniel,
                                            Thank you for your feedback. A customer care representative will be reaching out within the next day to check in with you regarding your account. If you have any other questions feel free to email feedback@shopkeep.com
                                            Thank you,
                                            The ShopKeep Team

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Daniel Tondini

                                              shopkeep is not a good pos for a bar & grill that closes after midnight. in order to get the exact sales and info for the current day, you have to z out at midnight each day and carry over sales after midnight and z again. not a user friendly system when you cannot set your own open hours. It will only work properly for you midnight to midnight. We have expressed our frustration with no resolution. We will be looking to change to another system soon.

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Catherine Forino

                                                Hi Daniel,
                                                Thank you for providing feedback. The ability to set your business hours on ShopKeep is a feature that is currently in development. If you would like to provide feedback on future releases from the product team, please apply for our Beta program by emailing beta@shopkeep.com.
                                                Thank you,
                                                The ShopKeep Team

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Dave Fitz

                                                  Run don’t walk from these people. Their claim that that there is “no Contract , no Commitment” is a bold faced lie. There is a $500 cancellation fee.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Catherine

                                                    Hi Dave,
                                                    Thank you for speaking with us earlier this week. We hope that we are able to come to a resolution.
                                                    Thank you,
                                                    The ShopKeep Team

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Sabrina

                                                      We have been trying for 6 months now to get Shopkeep to work and it has been an absolute NIGHTMARE! I have never been through something like this. BUYER BEWARE! This may be ok for a mom / pop coffee shop or similar, but it is absolutely not a reliable solution for anyone with more than basic needs. We have been coming off Microsoft RMS and wanted to switch to a modern tablet based system. The functionality of Shopkeep is a lot more limited to what we were able to do in RMS. We were willing to live with that, but just FYI, especially when it comes to pricing / discounts etc. it is a lot more limited. The major problem came when we were trying to get the hardware to work. The ethernet credit card terminal is absolutely unreliable. It REQUIRES a direct hard-wired connection to the modem (not the router or a switch), which the sales rep failed to really explain in our call. We spent countless hours setting up all our product etc. only to find out that it is not working. Then, months more to try and troubleshoot. We are at a location where we only have AT&T internet service and it is not very fast. So, in the end, even after connecting everything direct, it still didn’t work. According to Shopkeep, this is because we don’t have the bandwidth. I don’t know how that can be, since we were always able to run transactions through RMS (and even Square, which we use for events and which seem so be much much more reliable). We were also always able to run transactions without being directly connected to a modem. So, after we finally got everything working (we had to bring in a second AT&T line just for Shopkeep) and after six months of effort, we had to run an $11k transaction (yay!) only to get an email from Shopkeep THE NEXT DAY that per our agreement, we can only run max $3k transactions. No one in the office ever remembers hearing about this and, mind you, Shopkeep processed the transaction just fine and told us about this AFTER THE FACT (and after the product was out the door). Absolutely ridiculous and in my opinion worthy of a lawsuit. Luckily we know the buyer, so I think we can get our money back, but I WOULD NEVER EVER EVER EVER WORK WITH SHOPKEEP AGAIN. We are switching to Square and good riddance!

                                                      1

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Catherine

                                                        Hi Sabrina,
                                                        Thank you for the feedback. I am sorry to hear that you are facing frustrations with ShopKeep. Can you please send your account information to feedback@shopkeep.com so that we can reach out and help resolve things?
                                                        Thank you,
                                                        The ShopKeep Team

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Romel Echarry

                                                          Anybody know some good point of sells systems?

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Jessica Dinsmore

                                                            Romel,

                                                            You can check out reviews and compare our top rated POS software here.

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              AB

                                                              The author mentions inventory management as a negative. I’ve been using this program for three years, and – if I had to do it all over again – I would NEVER CHOOSE SHOPKEEP. Inventory control is glossed over like it’s inconsequential. It is not. It is the foundation for accurate sales reports. I can point to two dates in 2017 alone where my inventory was entered twice – not by me, and – according to Shopkeep – not by them, either. But it IS absolutely Shopkeeps fault. Every single item that I entered was Doubled – changing everything. My tax liability; ordering; quatity on had; history…I’ve mentioned this to the shopkeep people and they don’t seem to get it. I can’t say this strongly enough – DO NOT USE SHOPKEEP.

                                                              1

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                Catherine

                                                                Hi Audree,
                                                                Thank you for taking the time to speak with us. We are glad we were able to come to a resolution. If you have any other questions feel free to reach out to feedback@shopkeep.com
                                                                Thank you,
                                                                The ShopKeep Team

                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                  Elisa Hassett

                                                                  I have owned a small bakery for approximately seven years and started with a big cash register and a POS system. It was a huge hassle. Each day I would have to tear the receipt paper off for the daily sales and WHEN I had time I would have to manually enter my sales in to my computer to track. What a waste of my time!!! I have had the pleasure of working with SHOPKEEP for the past 2 years and I absolutely love it! I already had a I-pad so all I had to order was some equipment. Once everything arrived a representative stayed on the phone with me and walked me thru everything step by step. It barely took any time at all and I was up and running. I like that it gives me real time sales if I am away thru an app on my phone and my employees are able to actually clock in and out too. My sales are categorized however I want and my accountant says Thank you! There is support 24/7 in case of a problem which gives me peace of mind. I would highly recommend to any business large or small using SHOPKEEP.

                                                                  5

                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                    Mir Bilodeau

                                                                    I’m delighted with ShopKeep. We’ve been using it for nearly four years in our cafe & boutique, and it does everything we need for two very different retail models. We do a lot of street fairs and outreach events in addition to managing the store, so I particularly appreciate having a robust mobile POS with excellent back-end reporting from anywhere. I recommend ShopKeep all the time, and love seeing it used at other small businesses.

                                                                    5

                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                      Russo's Pizza

                                                                      Been with ShopKeep from the start. Easy to use, great reports and excellent customer service. What more do you need? I highly recommend speaking to a rep when considering a complete POS system.

                                                                      5

                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                        Kay

                                                                        This is so much more user friendly than our old system. Our scanners for the tags that this system produce have never worked even with many calls to customer service. Overall it has been good. I like that I can open another register in a different location for just a month and only get billed monthly as we use it. It is also nice to be able to access shopkeep backoffice when I am away from the store to track sales.There are a few tweaks that would be nice but we function just fine with it the way it is.

                                                                        4

                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                          Nicole

                                                                          We are a new business and we’re pleased with Shopkeep and the ease of working with our inventory. However we opened our doors 1 week ago and we have numerous discrepancies with our system now. We HAD to work with Big Commerce as our website and it has been a TERRIBLE experience. Our Shopkeep back office will NOT sync with the Big Commerce website. When an item is purchased online, it DOES NOT pull it from your inventory!! We have text chatted with both Big Commerce and Shopkeep and been on hold for Shopkeep for 20-30 min at times and the problem is Still unresolved. BUYER BEWARE!!

                                                                          1

                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                            Catherine

                                                                            Hi Nicole,
                                                                            We appreciate your honest feedback. I hope that we were able to help resolve the issue when we spoke to your partner recently. Please feel free to reach out with any other concerns.
                                                                            Thank you,
                                                                            The ShopKeep Team

                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                              Walt Geminn

                                                                              We’ve been using Shopkeeper for many years at my coffee house. It’s just what we needed for quick and easy menu setup. It reduces errors and the reports make it very easy to do our own payroll and budgeting, taxe returns etc. I don’t really use it for inventory so can’t say much about that. Anyway I highly recommend it!

                                                                              5

                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                Marc Matt

                                                                                Great team, great POS and back-end system along with in depth analytics for owners and managers. We are very happy with the entire system and processes.

                                                                                5

                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                  Joshua Wilken-Simo

                                                                                  ShopKeep deliberately mislead my business on two major features. First they told me it was Quickbooks integrated. I was never told until after I purchased that Quickbooks integration was an additional monthly charge. Even for that monthly charge the only thing ShopKeep does is send Quickbooks a journal entry with daily sales and how much the drawer was short. This takes around 1 minute to do manually. Second I was told that ShopKeep has the ability to enter in purchase orders and track inventory. It does not. When you get an order the only way to add the inventory is one line at a time without the ability to show a total for an invoice or look back at a later date to see was received and how much. I honestly do not understand how ShopKeep could work for any retail establishment. In the end with these major complaints ShopKeep would not refund one penny for my pre-paid annual subscription that I will not use. ShopKeeo cost me over $3,500 in usable hardware, yearly subscription and labor.

                                                                                  1

                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                    Catherine

                                                                                    Hi Josh,
                                                                                    Thank you for your feedback. We’ve been actively trying to get in touch with you hoping that we can address some of your concerns and come to a resolution. We have left a voicemail for you so please feel free to give us a call back at your earliest convenience.
                                                                                    Thank you,
                                                                                    The ShopKeep Team

                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                      Joshua Wilken-Simon

                                                                                      Shop Keep has since resolved my issues with the highest level of customer service. They refunded my full year subscription.

                                                                                      5

                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                        Jennifer Carr

                                                                                        THE WORST!!!!! WORST!!!!!!!!!! POS SYSTEM EVER!!!!!!!!!!! DO NOT DO IT!!!!!!!! IT LOOKS EASY/PRETTY/ALL GOOD! IT’S LIKE IKEA! NICE ON THE OUTSIDE-GARBAGE OF A POS! HORRIBLE SUPPORT TOO! EACH PERSON ON THE SUPPORT TEAM TELLS YOU SOMETHING DIFFERENT & THAT THEY WILL ” LET THE TEAM KNOW OF YOUR CONCERN”—- THIS HAS BEEN GOING ON FOR 2 YEARS-SWITCHING TO LIGHTSPEED, MORE $YOU GET WHAT YOU PAY FOR, ENTER AT YOUR OWN RISK WITH THIS GARBAGE JOKE OF A POS!

                                                                                        1

                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                          Catherine

                                                                                          Hi Jennifer,
                                                                                          We are sorry to hear about the frustrations you are having. We are actively trying to reach you in order to come to a resolution. Please contact us back at your earliest convenience.
                                                                                          Thank you,
                                                                                          The ShopKeep Team

                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                            carlo

                                                                                            Have been happy with shopkeep for a while now operating my small business, but disappointed that they raised their monthly fee by 40% without any notice. My billing went from $147/month for 3 registers to $207. I think there should have been a notice for a 40% increase in monthly billing.

                                                                                            3

                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                              Catherine

                                                                                              Hi Carlo,
                                                                                              Thank you for letting us know about this issue. Can you please send your account information to feedback@shopkeep.com? We would love the opportunity to speak with you about this.
                                                                                              Thank you,
                                                                                              The ShopKeep Team

                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                Edna Martin

                                                                                                I own a small business at a small island. I have been using ShopKeep for about 3 months now and I really like the features. I have shopped around and tested other POS systems for two months before choosing. I appreciate the features ShopKeep has because it is convenient for me and it has everything that I want in my POS. I like how I can easily access it on my mobile phone as well. I do hope that I will be able to do gift cards soon. =)

                                                                                                5

                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                  Brigitte Fisher

                                                                                                  ShopKeep has been an amazing tool for our small non-profit thrift shop. The reports and tracking tools have been beneficial when preparing monthly financials and they provide us with an aerial view, as well as detailed view, of our sales and inventory. One of the greatest features is that the system is incredibly intuitive and easy to use. We have 90 year old volunteers who have no problem using the ipad app. Two thumbs up!

                                                                                                  5

                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                    Erin Bradshaw

                                                                                                    We found the Shopkeep system easy to set up for our local artist co-op gallery. Inventory input for one of a kind items is extremely simply, and the new updates to the software make it easier all the time. The point of sale is smooth and simple for training. The tech help is outstanding and always cordial. Shopkeep staff is willing to take notes on suggested improvements and I see the improvements/needs implemented quickly. Shopkeep is a great system that I recommend repeatedly to other merchants. The batch editing of stock is a time saving method. Our small gallery run by all volunteer artists is very pleased that this system has worked so well for us. I can’t say enough praise for the system and staff of Shopkeep.

                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                      JENNY MICHAEL

                                                                                                      HELLO SHOPKEEP!!I can’t say enough good things about your product. I am a one-woman-show (so far) I own a magazine (www.ourtowneberks.com) and then recently converted an old barn to a range of clothing to housewares boutique. I use shopkeep for my POS and all sales and I am also working with BigCommerce to put all my inventory online as well as my partners for dropshipping from all over the world. I am by no means tech savvy and I was able to do it with ease and simplicity. The Staff at SHOPKEEP is awesome and BigCommerce is great as well. I am a former Navy Veteran and Defense Contractor and I recently decided to move back to my own home town and it has been a wonderful experience to use SHOPKEEP to mske my new life and career choice so brainless! AND I love how my bank account is growing. I looked at many options and honestly SHOPKEEP was the best deal ! Thanks Guys!!!!- Jenny Michael http://www.otmercantile.com

                                                                                                      5

                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                        Catherine Silcher

                                                                                                        I have been using ShopKeep in our gift shop since January 2017 and I have nothing but good things to say! From the professional & personable representatives I have spoken to, ease in ordering and setting up the program to the uncomplicated and user-friendly system, it has made my job of running the gift shop more organized, easier and stress free. I highly recommend this company and product to all!

                                                                                                        5

                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                          Kevin Heck

                                                                                                          Shopkeep is literally the worst POS provider. Pretty much as stated above, I have had consistent issues with inventory management (which they advise is not the norm), my CC reader working and customer service was amazing the beginning and now I get passed around and spoken rudely to. I requested to speak to a manager twice and still to this day have never received a call back!! I have two accounts with them and when I sell items, my inventory will not update. I have had to buy multipole routers to maintain my CC reader and even had to replace my CC reader in one store (they made me re buy one at full price) as it stopped working completely a little bit over a year. There is no concern, rather to take your money and give you the run around. My review is to warn those who are looking for a RELIABLE system, DO NOT choose Shopkeep.

                                                                                                          1

                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                            Catherine

                                                                                                            Hi Kevin,
                                                                                                            Thank you for your feedback. We’ve been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don’t hesitate to contact us directly by responding to the most recent email you received from us.
                                                                                                            Thank you,
                                                                                                            The ShopKeep Team

                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                              Jennifer Carr

                                                                                                              Thank you! I went from quickbooks old school pos from 2004-2014…. This POS is garbage-check out LIGHTSPEED! They are more $ but so worth it! You can actually pull reports that matter! As they said-Shopkeep is like Ikea, looks good one the outside, then when you actually use it for a month or so, you find it falls apart and is all a big facade. Shopkeep is a joke and I’d demand my money back if I could.

                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                Jon

                                                                                                                Makes our life so much easier. I have Shopkeep linked to my Quickbooks and it works great. They actually listen to customers on making improvements. Have a suggestion? Send it in and don’t be surprised if it’s in the next update or so. Interface is simple to learn and I have always had great customer service the few times I have called in.

                                                                                                                5

                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                  Kim

                                                                                                                  We love Shopkeep for our business. Not only do we use the register aspect, it is our time clock, I can see what items are selling better and at what times. We can follow by day, week, months and year. For this old woman who is challenged by technology, it isn’t too hard to use and if I have questions, I can call or chat with someone for assistance.

                                                                                                                  5

                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                    Doug Scansen

                                                                                                                    Excellent customer service. Works as advertised. Over two years and no complaints.

                                                                                                                    5

                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                      Elliot Maleh

                                                                                                                      Love Shopkeep! We’ve been using it for almost 5 years now and we love that they’re continuously looking to update and approved the app. Way to go!

                                                                                                                      5

                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                        Mihran

                                                                                                                        Shopkeep is a decent pos system but needs much more analytic software and an EXTREME overhaul of their customer service. Just got off the phone with shopkeep and they are refusing to send me a new credit card reader after sending me a faulty machine that has only worked for roughly 8 months. The only reason shopkeep is good is because of it’s simplicity other than that there’s nothing special. For a company that raves about their customer service they don’t know how to deal with customers. I never leave reviews, but I was so mad at the lack of professionalism that I had to.

                                                                                                                        2

                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                          Vixen Hill Winery

                                                                                                                          Shopkeep has met our needs for our small winery. It keeps track of our inventory and cost of goods. Reporting is made easy for monthly sales, etc.
                                                                                                                          Updates are always easy to perform and maintain.
                                                                                                                          Customer Support is the best I’ve ever experienced. Always friendly and very knowledgeable staff.

                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                            Maggie

                                                                                                                            We are a small business at the Jersey Shore and we have been using Shopkeep since we opened 2016 and we like the ease of use and the great customer service.

                                                                                                                            4

                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                              Erin Lindstrom

                                                                                                                              ShopKeep works great for the small gift shop I manage. It is easy to use and easy to train to employees with minimal electronic experience. For employees that are knowledgeable with computers it is almost self explanatory. The iPad set-up flows nicely and impresses customers. We rarely have issues and when we do customer support is always one phone call away. One of my favorite features has to be the Back Office. Running monthly reports has never been easier for me. Anything I want is literally just a click away. I’d recommend ShopKeep to anyone with a small business!

                                                                                                                              5

                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                Lisa Van Buskirk

                                                                                                                                ShopKeep has great customer service! Anytime I call, they are always there and answer the phone. I do not need to leave a number and wait days for a call back. They also have a chat system which works great for non urgent issues, although they respond quickly to those, too. ShopKeep is easy to use and provides all of the requirements we need with our transactions. When we were first researching POS systems, we met with several vendors. A lot of vendors told us they could not meet our needs. ShopKeep said they could and if it wasn’t a feature they had, it was one that they would develop for us. I highly suggest that if there are issues, please contact them because this developer cares about their product and will make it work.

                                                                                                                                5

                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                  Michelle Cooper

                                                                                                                                  The customer service is most excellent! They are always making improvements based on customer/merchant feedback! I really like the reports that I can print and keep track of items or modifiers. I would recommend this software for your small business needs!

                                                                                                                                  5

                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                    Azim Panjwani

                                                                                                                                    I have been using shopkeep since 2013 since then they have emerged as the best pos system in the market. I love that they always try to improve the service and the product. Trust me u won’t regret a bit. If u have any suggestions put it on the blog and it won’t go unnoticed might take a little time but they will be worked on and will get updated. I have 3 stores where I have shopkeep as my pos one tobacco store and two grocery stores and might add one more soon. 👍👍👍

                                                                                                                                    5

                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                      melanie mcwhorter

                                                                                                                                      We switched from square to shopkeep, because the backoffice of shopkeep was supposed to be better and our business is growing to multiple locations. Unfortunately, we will be going back to square. Shopkeeps customer services has been awful. They are taking over 4% in processing fees and will not let me talk to someone because I refuse to pay for a premium account just to get the issue resolved. I thought shopkeep was known for their great customer service, but switching from square was an absolute nightmare. Wasted $600 in hardware to try it out.

                                                                                                                                      1

                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                        Deborah Black

                                                                                                                                        Every time I chat, text, email or call ShopKeep they are always able to help me. Not being the slightest bit IT savy, I appreciate that they explain things in terms that I can understand. I highly recommend ShopKeep to anyone deciding on a POS system. Not only for the outstanding support, but for a superb system. The report capabilities alone, make it perfect for my needs. ShopKeep was recommended to me by another local merchant. I am so glad I followed through!Deborah BlackDeborah’s Attic Antiques, Collectibles and Good “Junque”Casey, Illinois

                                                                                                                                        5

                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                          Molli Laham

                                                                                                                                          ShopKeep has been part of our business from the start and has made every aspect of business easier!From retail to marketing, to product management, to reordering new product and ingredients, ShopKeep has made us more efficient which equates to a better bottom line!Thank you shopKeep!

                                                                                                                                          5

                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                            Slewis

                                                                                                                                            Horrible customer service after they get your money and they want to charge an extra $30 a month for you to be able to speak with someone for tech support. Don’t waste your time or money!!

                                                                                                                                            1

                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                              Darlene Plumly

                                                                                                                                              I totally agree that their customer service AFTER purchasing is AWFUL. They sold us printers that wouldn’t work with our setup then won’t take them back because it has been 30 days already. We told them we weren’t setting up right away. They said NO PROBLEM. No problem for them because we have to now pay twice for our receipt printers. Painful $500+ lesson for us. And if you want an over the phone lesson, you have to schedule it. Normal wait time is 1 week for a lesson to be available. We have had to figure it out on our own. Don’t be caught up in the nice sales pitch up front.

                                                                                                                                              2

                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                Catherine

                                                                                                                                                Hello Shannon,
                                                                                                                                                Thank you for taking the time to speak with us today. We appreciate your business and are excited to continue to work with you as a valued customer of ours. Feel free to reach back out anytime if you need any further assistance.
                                                                                                                                                Thank you,
                                                                                                                                                The ShopKeep Team

                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                  TrojanHorse

                                                                                                                                                  How come merchantmaverick has not review store tender POS? I even requested if they have any plan to review it, response was, NAH! This POS has been demonstrated at my store, FULL featured, supports so many hardware, reports are great. I will be installing it for my store by the end of this year.

                                                                                                                                                  I just wanted to see a comparison done by you PRO folks at maverick, but there is no commission for you guys I guess, so no bueno huh!

                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                    Richard McGrath

                                                                                                                                                    Great POS system, my wife was hesitant about switching to a cloud based I-pad POS for her new shop. After watching their extensive videos, she was willing to give it a try. Now she loves it, the simplicity, ease of opening and closing ,staff time clock, reports, etc. Competitive pricing and in house card processing makes it the easy choice. After months of research, glad we chose Shopkeep.

                                                                                                                                                    5

                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                      Kei

                                                                                                                                                      I agree with Peggy here, I’ve been with Shopkeep for 2 years now too and am seriously concerned that Shopkeep is going the dirty route to nab customers with extreme credit card processing fees and unreliable customer service that is unresponsive or hard to get to then increasing monthly fees. This is definitely not the way to keep customers or expand on business. I wouldn’t recommend Shopkeep to anyone

                                                                                                                                                      1

                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                        David P Smith

                                                                                                                                                        Shopkeep has been integral with day to day operations of Hammer & Ale. It’s very user friendly and allows us to track all aspects of inventory management & customer marketing. The back office analytics provide detailed reports which aids in ordering procedure. Shopkeep is will priced with plenty of features. It was the perfect software for our small business.

                                                                                                                                                        5

                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                          Tom Ralys

                                                                                                                                                          Shopkeep has been a great addition to our busy museum cafe. Any glitches we had at set-up were resolved with professional and attentive service. We are a faced paced cafe and love the speed and ease of the system. It’s easy to learn, easy to update and simple enough that we can handle most menu changes ourselves. We hope to have a long and successful relationship with the people at Shopkeep.

                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                            Justin Olsen

                                                                                                                                                            I love Shop Keep it works well for me. I also love the App card integration. Its been a breeze to learn and to teach to my employees.

                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                              Lisa

                                                                                                                                                              I am a current customer of Shop Keep. I don’t know when the last time you reviewed them, but let me tell you, things have gone WAY downhill at Shop Keep! Their 24/7 customer service is no a farce! You can call, but you get a recording that they are experiencing extremely HIGH call volume and they are “unable to assist you”. You can’t even leave a message! That sure does not help me if I have a problem and a customer standing at my register!! In addition, they supposedly have “online chat”. Well, you can wait HOURS to chat with someone. If you email, it goes unanswered or is answered days later! They recently did an “update” and ever since then, the labels no longer print. When you finally DO get a hold of someone, they keep telling you the same thing, to uninstall and re-install, but this does not fix the problem. I will be leaving Shop Keep as they no longer care about customer service! If you want a company that is there to help you when you need it, STAY AWAY from Shop Keep! They are HORRIBLE!!

                                                                                                                                                              1

                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                Catherine

                                                                                                                                                                Hello Lisa, We apologize for the issues you are experiencing. Please send your account info to feeback@shopkeep.com, including your business name and contact info, and we will be in touch shortly. Thanks, Catherine.

                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                  Catherine

                                                                                                                                                                  Hi Lisa,
                                                                                                                                                                  We are actively working on a fix for butterfly label printing. Standard label printing is continuing to work properly after the update mentioned. If you have any further questions feel free to reach back out.
                                                                                                                                                                  Thank you,
                                                                                                                                                                  The ShopKeep Team

                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                    Catherine

                                                                                                                                                                    Correction: The email to send your information to is feedback@shopkeep.com

                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                      Lisa

                                                                                                                                                                      Hi Catherine, I’ve sent my feedback to that email address multiple times. Still not getting any help. I am told the same thing over and over, to “uninstall and reinstall the drivers”. Have done that at least SIX times. It doesn’t work!! Nothing being done to improve the lack of customer service either! Hold times are RIDICULOUS! My phone goes dead before anyone ever gets on the line!

                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                        Catherine

                                                                                                                                                                        Hi Lisa,

                                                                                                                                                                        We are attempting to contact you in hopes of resolving the issues you have run into. Our support team will continue to reach out to speak with you.

                                                                                                                                                                        Thank you,
                                                                                                                                                                        The Team at ShopKeep

                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                          Catherine Forino

                                                                                                                                                                          Hi Lisa,
                                                                                                                                                                          Thank you for taking the time to speak with us about the issue you were having. Please feel free to reach out with any other questions.
                                                                                                                                                                          Best,
                                                                                                                                                                          The ShopKeep Team

                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                            Lisa

                                                                                                                                                                            I am happy to say all my issues with Shop Keep have been resolved and I am back to being a happy customer! Thanks, ShopKeep for addressing all the issues I was having and working with me to keep me happy. I appreciate the customer service!

                                                                                                                                                                            4

                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                              allison wilcox

                                                                                                                                                                              Overall, we’ve been pretty darn happy wth Shopkeep. We are a retail wine and yarn shop in Texas. The system is incredibly intuitive and easy to manage. Customer care has overall been extremely responsive. We’ve had problems with some of the hardware, and it would be nice if the financial reporting capabilities were more robust, but hopefully these changes are coming. They are going through transitions at the moment and I am hopeful these will be positive, because I’d really like to stay with them. Our business has a lot of inventory types and variations, and Shopkeep does a great job with this. It is also extremely easy for me to teach to employees. They have just paired with Big Commerce for an e-commerce solution and I am looking forward to seeing how that integration works as we’ve been anxiously awaiting it. We’ve also been happy with Shopkeep payments.

                                                                                                                                                                              5

                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                jennifer dennis

                                                                                                                                                                                I am at my one year mark with SHOPKEEP and if i can do it, anybody can!! I am older and not technical and i set up the whole new system myself!! We had a couple bugs to work out, (router speed issues) here on our end, and once we got it all figured out, everything is running smooth! Support staff is very helpful, I especially like using the live chat. My staff was so easy to train too, even those who don’t use PC”s or MAC or ipad or iphone, didn’t have any problem learning how to navigate the screens with very little help.I highly recommend this product.

                                                                                                                                                                                5

                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                  Lance Ratze

                                                                                                                                                                                  We have been using ShopKeep for our coffee shop/cafe POS since 2011. Prior to ShopKeep we were using Coffee Shop Manager. CSM was a fine POS system, but we prefer ShopKeep because of its smaller footprint and it basically can do everything CSM can do and more inexpensively. Things we like about ShopKeep: iPAD POS, works with Dymo printers, ability to print to the back of house (kitchen), can easily configure to print receipts with drink modifiers, Quickbooks integration, links with AppCard for a loyalty system, etc. ShopKeep is always upgrading, adding features and staying up to date. We don’t plan on making any switches soon. We highly recommend ShopKeep.

                                                                                                                                                                                  5

                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                    Jennifer Provost

                                                                                                                                                                                    During our initial search for the right POS system, Shopkeep stood out from the beginning. After comparing to other systems, Shopkeep still won out for many reasons, namely the inventory and barcode system, ease of use and reasonable and simple pricing structure. We are very happy with our decision!

                                                                                                                                                                                    5

                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                      Dave Charlesworth

                                                                                                                                                                                      I have had a bad experience with these people. I bought a business that was using ShopKeep; the staff wanted to keep it. So I tried to get them to switch the fund deposits to my account instead of the previous owner’s. They would not do it and forced me to open a new account (which was 40% more expensive than the old one). The new account would NOT connect to the card reader. Telephone support would not help us because we were a new account! Chat support said (after an hour of trying) that they would fix it in the morning. The next day – more chat support and no fix. We gave up.Then I told them I wanted to cancel the account. They created a case and told me to call account services. Account services said they would call me back. They never called back. I have sent three emails (as instructed on their own app) and called several times.

                                                                                                                                                                                      1

                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                        Catherine

                                                                                                                                                                                        Hello David,

                                                                                                                                                                                        Thank you for speaking with us today. We appreciate your candid feedback and willingness to discuss your experience. It will help us create a better process for all of our customers moving forward.

                                                                                                                                                                                        ShopKeep

                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                          mark logan

                                                                                                                                                                                          You can search and see our prior complaints regarding “gift cards” but now there is a new issue and guess what…..they have done away with one of the things I valued most….the ability to pick up the phone and speak with someone. Yep, now the message tells you to send an email (which I did three hours ago) and still no call back.Oh well, I’ve heard that Helcim has a new POS in addition to really great merchant services fees.Business is up over 45% this year, need a new register and unless Shopkeep gets their act together, we’ll need a new POS as well.Cheers,Mark

                                                                                                                                                                                          1

                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                            Catherine

                                                                                                                                                                                            Hi Mark,
                                                                                                                                                                                            We have given you a call and left a voicemail. We will be following up again to chat over the phone.
                                                                                                                                                                                            Thank you,
                                                                                                                                                                                            Catherine

                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                              Andrey

                                                                                                                                                                                              We are a relatively small convenience/deli store on a country road.We used shopkeep for roughly 30 months.Now that they’re raising prices by 70% in our case (or they want to lock us in for a 2 year contract), we are definitely shopping around for another system.Pros* It works as a basic system.* It works offline in our spotty internet connection* The inventory system is OK, although we find it clunky and unreliable (e.g. ‘loses’ updates)–not a huge deal in our case, but annoying* support is 24×7. They’ll get you through 80% of the issues. Support is usually reachable, especially after hours (I usually don’t bother during)* they’re somewhat processor independent. They now offer their own processing. Their device doesn’t allow phone backup.* basic clock in /clock out functionality for employee trackingCons* never expect a roadmap of features from these guys. I’ve requested it many times, and they will give you silly answer like “great things are coming” or “we can’t reveal it or competition will copy us”* development is extremely slow for a startup company. They make releases every few months with relatively minor updates. It feels like they got 1 programmer working part time.* development is buggy. They’re either junior or they outsource. They had a bug in margin calculations and it took them month + to admit and fix.* backend rewrite was poorly executed.. they renamed all the fields and ruined all the import/export logic I wrote to get around their poor reporting functionality* overall the features of their POS are poor. When I look at lightspeed or revel I see automatic discounts, menu boards, customer facing screens and more hardware support. * company seems to be going through turmoil (just looked up shopkeep glassdoor reviews, and confirmed)Overall, I certainly hope to find something better. Don’t want to be stuck with those guys.

                                                                                                                                                                                              3

                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                David

                                                                                                                                                                                                Shopkeep will not work correctly in a large restaurant environment of 18 ipads, even though they sold it to us anyway stating it would. I am still battling the issue of Shopkeep billing me even after I cancelled in July of 2016, they still owe me $4,065 and are stating it’s my fault that they continued to bill after I sent a registered letter stating that I cancelled. I know the product works very well in smaller settings, just make sure you are aware that they have big problems resolving any billing issues that affect them should they arise.

                                                                                                                                                                                                2

                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                  Catherine

                                                                                                                                                                                                  Hello David,
                                                                                                                                                                                                  We apologize for the issues you are experiencing. Please send your account info to feeback@shopkeep.com, including your business name and contact info, and we will be in touch shortly. Thanks, Catherine.

                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                    Catherine

                                                                                                                                                                                                    Correction: The email to send your information to is feedback@shopkeep.com

                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                      Benjamin Alderman

                                                                                                                                                                                                      I would like to give them less than one star also. We have used this system for over two years. I downloaded the demo and set it up and it worked perfectly. I purchased the system and paid the entire price of EVERYTHING upfront because I was so excited at how helpful it would be. I am an owner/operator so I spend most of my time in the back room of my print shop running large jobs. This gave me the opportunity to keep an eye on the front counter of my business. It eliminated human error, was easy to make price changes in, helped me track down mistakes when closing out the shifts, it was great!!! It worked perfectly until March 6th when they made a tax calculation change. They changed the system to calculate tax on the item, and to round up or down to the nearest cent. This was intended to calculate tax more accurately, and in most cases it probably did. In my case, it completely screwed me. Most of our items are less than 15cents. Our items are composed of a copy (3-15cents) and then paper (again 3-12 cents). What this meant for us is that any item under 7 cents was not getting tax at all (rounding down), and any item between 7 and 12 cents was getting too much tax added on (rounding up). Now, my transactions are multiples of these. So I could ring it 999,999 copies at .03 and it would not add tax. Of I could do 999,999 sheets of paper at .10 and it would add way too much tax. I called, chatted, and called over and over again. I kept getting the same answer which was pretty much, we will pass along your feedback, but I doubt anything will change. I finally was able to talk to a supervisor who said the same thing. She insisted that I could wait and see if an update cleared up the problem….but when!!!!??? I could be waiting for a week, or for a year. Meanwhile my front counter is chaos and money is coming out of my pocket because my register is collecting incorrect tax. I asked to cancel and to receive a refund; without hesitation she responded that that was out of the question. I think it is completely wrong that they changed their system, a system that was working perfectly for me and suddenly is useless because of a change THEY made, and they are not willing to refund me even a partial of my cost and expense in buying equipment and paying the monthly fees that went into my now useless system. This is a change THEY made, not something I did. I just kept getting the same “rehearsed” line over and over that translated to: they wished they could help, they just didn’t want to because I was .01% of their business. So I now get to start over and the last two years was a complete waist. That is a BIG deal for the small guy like me. I would say they are super helpful in order to get you to buy, but after that, it’s a numbers game. If it’s not worth it to them, then too bad for you. I was SEVERELY disappointed in their customer service.

                                                                                                                                                                                                      1

                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                        Lynn Madigan

                                                                                                                                                                                                        I would like to give them less than one star. We have used Shopkeep in our small cafe for 5 years. Beginning last Oct we began to have an issue with the swiper. We had to purchase a new swiper as ours was out of warranty. After purchasing a new swiper, we continued to have the problem where the swiper does not always read the cards by a least 20 plus times a day. Our regular customers now do not put their card away until Shopkeep is able to sucessfully read the card. We have spent hours on the phone with Shopkeep and have received 3 replacement swipers all with the same issues. This week I’ve had enough. I asked them to test the swiper before sending it out and guess what it does not work. I cannot get any response from management and they even charged my credit card because I have not returned the defective swipers. I told them I would not return them until my problem was resolved. DO NOT DO business with this company. They are unable and unwilling to resolve known issues. They even went as far as to tell me that is I needed to change POS for the good of my business that I should go ahead and do it. I am livid at this point and looking for another system. DO NOT GO WITH SHOPKEEP!

                                                                                                                                                                                                        1

                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                          Michelle

                                                                                                                                                                                                          VERY FRUSTRATING. We have been live since November and I call about once per week with a problem. Scanners are not reliable, they disconnect frequently. I have not been able to be more than an hour away because of issues. We can not do a negative transaction. Michigan has bottle deposits and some people would just like the money back. We then have to go to another screen and do a Payout, then track this for state reporting. Will not be good for our summer months. I started on this for the ENV chip card reader, still not working. Yesterday we received inventory and Shopkeep put the quantities in 5 times per item. WE had to correct it. Creating your own barcodes is a joke. The system will create a SKU for you. Found out after we relabeled our items 3 times to date. When I ask who I can talk to about returning or getting some type of refund, they tell me knowbody, this is the support you get. Many times, depending on who you are talking with you will get different answers. THEY DO NOT HAVE SUPPORT IN THE FIELD TO HELP WITH ISSUES! Some people claim to be experts and have the contacts to set up your system correctly, THIS IS NOT TRUE.

                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                            Michelle

                                                                                                                                                                                                            PS – I would love somebody to read this from Shopkeep and give me some help. I don’t have an extra $2000.00 for another system. So this is the route I took to get attention.

                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                              Catherine

                                                                                                                                                                                                              Hello Michelle,
                                                                                                                                                                                                              We apologize for the issues you are experiencing. Please send your account info to feeback@shopkeep.com, including your business name and contact info, and we will be in touch shortly.
                                                                                                                                                                                                              Thanks, Catherine.

                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                Catherine

                                                                                                                                                                                                                Correction: The email to send your information to is feedback@shopkeep.com

                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                  Donna Chambers

                                                                                                                                                                                                                  If I could give less than one star I would. We have been in business for over 16 years and have used several different POS systems. This has been the WORST! We have a retail store with 5,000 products. In order to enter them in it is like you are back in the day when you used pen and paper. It has taken us over a month and we still can not make an order using the system. In fact on one phone consult the gentleman I was on the phone with actually told me that we would have to walk around our store with a clip board and paper and write everything down. I couldn’t believe it. Then on several occasions (at least 5) they never returned our call to help us solve the mountains of questions we had. They tell you what you want to hear to sell you the product then it is nothing as they claim. DO NOT BUY THIS SYSTEM you will be sorry!

                                                                                                                                                                                                                  1

                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                    mike

                                                                                                                                                                                                                    They will fail to tell you during the sales presentation that the automatic Quickbooks integration is an additional $30/mo. When you complain about them failing to mention this to you, they will recommend manually exporting the data to CSV and importing it to Quickbooks. However, this data can not be imported into Quickbooks – this was verified with Quickbooks phone support. When you tell Shopkeep support that “manual integration” doesn’t work either, they will tell you that some of their customers find it easier to manually enter sales line by line. False advertising and horrible support, I will be looking for a new product.

                                                                                                                                                                                                                    1

                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                      Catherine

                                                                                                                                                                                                                      Hello Mike,
                                                                                                                                                                                                                      Thank you for your feedback. We will ensure we forward it to the appropriate people here.
                                                                                                                                                                                                                      Thanks, Catherine

                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                        Joe

                                                                                                                                                                                                                        Terrible!!! You get their system and you need it up in a day and they make an appointment to talk to you three days later, on their time not yours. Also the buttons are extremely small, so unless you have little elf fingers, prepare for disappointment and frustration. Their “free trial” cost me around $700 and one of the most absurd things was a ridiculous charge for gift card envelops which was about $100 for 500 little tiny blank white cheap paper envelopes. Also, their operation is so inefficient that they didn’t even bother to send a return tag for their credit processor. It’s been sitting in my office for a year and a half. When I called to get something straight about how much I got charged and how bad their service was, the woman I spoke to treated me like she was a politburo autocrat and myself a disposable peasant. I have a ragingly successful and busy retail business with very few menu items and Shopkeep can’t even come close to filling our needs. I suppose the system would suffice if you were a hobbyist and didn’t actually need to make a living.

                                                                                                                                                                                                                        1

                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                          Catherine

                                                                                                                                                                                                                          Hello Joe,
                                                                                                                                                                                                                          Thank you for your feedback. We will ensure we forward it to the appropriate people here.
                                                                                                                                                                                                                          Thanks, Catherine

                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                            Benjamin Murphy

                                                                                                                                                                                                                            ShopKeep is the wrong platform if you are running a retail business period! Shopkeep’s platform makes you feel as though you are back in the 1990’s. The concept sounded great because I was filled with a bunch of misleading information from a Shopkeep professional who point blank lied to me. To fill everyone in, Shopkeep cannot do the following: Cannot get reports from categories such as SIZE, COLOR, VENDOR, STYLE. Cannot do RETURN AUTHORIZATION’S (RA’S), does not have capability to do any “purchase orders” (PO’S). Cannot do customer deposits, cannot apply credit towards a sale…..you will love this one….CANNOT DO RETURNS WITH EXCHANGES!! Everything I just listed is basic retail 101. The topping on the cake for me was that after being mislead and lied to about everything Shopkeep supposedly could do, I paid for a year in advance. I canceled my Shopkeep account and they kept all my money!!!! I was disrespected and treated very poorly from Shopkeep, and have kept all my emails to file a complaint against the BBB. PLEASE DO NOT BUY SHOPKEEP, WORST COMPANY I HAVE EVER DEALT WITH!!! HORRIBLE CUSTOMER SERVICE!!

                                                                                                                                                                                                                            1

                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                              Brad Baca

                                                                                                                                                                                                                              I have owned a retail business for almost 20 years. I have used many POS systems and most were really bad. I choose Shopkeep because it was Cloud based, I needed to access data from anywhere, because I could choose ANY credit card processor, don’t take this lightly! While more systems are giving the choice now, many still lock you into a provider and of course you will not get the best rate. This represents hundreds of dollars a month. And finally I have stayed with this system because it is very solid and they are actively working, improving and updating it. It rarely has an issue…it never crashes. And while it is not perfect for our business (yet), they are improving it and listening to what we need from it. Top Notch system!

                                                                                                                                                                                                                              5

                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                Kimberly McDonald

                                                                                                                                                                                                                                Shopkeep has been the best company to work with. Anytime we have questions, they are always answered immediately. The website is easy to access and use. Setting up the use of gift cards was very easy.

                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                  Eva Robbins

                                                                                                                                                                                                                                  We use Shopkeep in our hotel shop and our large retail store in Zihuatanejo. There are a few things that i would change like being able to move items from store to store instead of adjusting the inventory. But I am opening a third store and will use ShopKeep there too.

                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                    Joseph Cecil

                                                                                                                                                                                                                                    I would recommend going with a more stable platform like REVEL, I wish we would have. Shopkeep looks appealing and is rather easy to use, but their backend doesnt do the things it needs to have done, the reports and modifications are something you would see from the 1990’s. They have been having lots of issues with their systems that accept credit cards crashing as of late, costing us thousands of dollars, and plenty of time on the phone after waiting for an hour to have someone tell us, “well, we dont know”. My favorite part is the hardware, We have several scanners for UPC’s and it seems they last 1 year and then they turn into a paperweight. Just in time for that warranty to disappear. Whether it’s the battery or the Scanner not scanning all the numbers correctly.I would tell people to try an established platform like Revel or someone else before Shopkeep.Less headache as they wont be on a “learning curve”.

                                                                                                                                                                                                                                    1

                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                      Amy Baker

                                                                                                                                                                                                                                      We’ve been using the system for a year now and we love it. Very intuitive and the customer support is awesome!

                                                                                                                                                                                                                                      5

                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                        808 Boards

                                                                                                                                                                                                                                        Our credit card processing has been down all day because Shopkeep is too ignorant to change our merchant category code in their system. They blame everyone else and then tell us they need written permission. Unbelievable.

                                                                                                                                                                                                                                        1

                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                          Eric Smalley

                                                                                                                                                                                                                                          I operate an art supply business and social painting studio. I researched and compared various other POS systems and found ShopKeep to offer the most complete package for our business. We use Shopkeep to manage everything from inventory to staff. We have thousands of items that we can track, generate reorders, bulk manage, etc. Startup was a breeze as a direct result of the Bulk Manage feature alone. The interface is easy to use and its easy to train new staff to operate. Exports, reports, and integrations have proven to be very useful not only to us but to those external partners we depend on to keep the business running smoothly. Customer support, when needed, has always been timely, our issues have been resolved quickly and are usually followed up by email or phone. ShopKeep is the one aspect of our business I worry least about and we are very pleased with our decision.

                                                                                                                                                                                                                                          5

                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                            Chris B

                                                                                                                                                                                                                                            We use ShopKeep in a bustling bakery/café, and have had only a few hiccups – each of which was taken care of quickly with the help of Support. We had been using a different iPad-based POS system that came with more back office features, more sophisticated reporting, etc. However, all the bells and whistles are useless both when the software is glitchy beyond comprehension (even to their ‘support staff’ and account reps) and the support is an agonizing joke. After switching to ShopKeep, we found that we barely missed any of those bells and whistles because the user experience was substantially – it’s worth repeating substantially – improved over the more expensive and buggy system we had been using. Every interaction with Support has been professional, efficient, and helpful. This is notable in and of itself, but also because it completely runs counter to the atmosphere, disposition, and competency of support staff at all all levels for our previous POS.We are quite pleased with the decision to switch to ShopKeep, and have been satisfied for the past year and a half. Better yet, they continue to improve, by making changes to reporting, features, etc. You can see in all aspects that they are working to arm users with information via comprehensive support pages including videos and detailed instructions and the forum for users to share feedback, experiences, and tips. They proactively communicate the arrival of updates, and work to improve both how and what is communicated regarding these updates. The EMV shift is a huge change for everyone, and even though it has not gone active yet in ShopKeep, they followed through with their EMV Liability Promise for us. It should be clear to anyone who goes to the grocery store or a coffee shop or a huge retailer that chip technology is only being integrated little by little and is far from universal acceptance at this point. There are more moving parts involved in the payment industry than most people (myself included) even realize, but I am confident that ShopKeep is looking out for its users by taking time to roll out the shift carefully.I recommend ShopKeep to anyone who asks, and always enjoy chatting about it when I am in an establishment that uses it.

                                                                                                                                                                                                                                            5

                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                              Amad Ebrahimi

                                                                                                                                                                                                                                              What a coincidence, my girlfriend and I were in Seattle and we just tried your chocolate croissant. Delicious! Very happy to hear you guys like Shopkeep. 🙂

                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                Pam

                                                                                                                                                                                                                                                I use Shopkeep for our High School Spirit Store. Our students and parents love the ease of the system, especially the credit card reader. I also think it adds an air of professionalism, which is important because we are a business club. My student volunteers can work the system so easily and adding inventory is a breeze. They are gaining real world skills they can use outside of school. I would highly recommend Shopkeep to anyone looking for a POS system.

                                                                                                                                                                                                                                                5

                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                  Celeste

                                                                                                                                                                                                                                                  I have used many POS systems in the past and Shopkeep does a decent job. There are however some very important things it is missing for a bar to run smoothly. It does not preauthorize CC for tabs to be left open. This leaves you vulnerable for a declined card to be used as a tab. Causing lots of funds to be lost. Tabs that are paid with CC and left to be closed at the end of a busy evening are not left in a numbered order but by time. This does not work for closing tabs out effectively when you have many tabs left open at the end of a busy night in a bar. Hopefully they will resolve these issues ASAP.

                                                                                                                                                                                                                                                  3

                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                    Steve

                                                                                                                                                                                                                                                    IF YOU DO PIZZA, DO NOT GET THIS POS!!! DON’T get the contract!! Find a company that sets up your POS. They are out there. Shopkeep will tell you no one does, but many other companies do. The training service (“experts”) are a joke. You have to set an appt. each time you have a ? which is usually a week out. $59-$79/month depending on your contract. If you get a contract, your stuck. There is no getting out. The Ipad you get is tiny, I might as well use a large cell phone. If you have sale items like a 2/$x.xx (I did 2/$3.00 20oz bottled drinks), forget it. You will need multiple buttons and odd pricing for each item. Customer service is a joke. BUYER BEWARE!!

                                                                                                                                                                                                                                                    1

                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                      Cathy Berden

                                                                                                                                                                                                                                                      I have had shopkeep for 1 1/2 years now. I’ve never paid for help, there is a phone number at the top of my shopkeep back office that I call for help. I’ve needed it twice since I opened. The first time was during my Grand Opening when my credit card machine went down. I called, someone picked up right away, with in a couple of minutes I was up and running again. Another time was due to the credit card again and it was just as simple. I watched every youtube video that was out there while I was choosing my POS, so when I was setting it all up I knew a lot, but I did have to go back and watch a couple more. I called them when I didn’t understand something and they walked me through it. I truly believe that Shopkeep was the best choice I made, when starting up my business. When it comes to buttons, I make them and delete them when I no longer need them. You can move your buttons from one page to a second page if you want to as well, making it easier for like items to remain together. I also change the color for easier id. I’m not getting paid to say this I am a real person who is thrilled with my shopkeep system. This purchase was my most difficult, because I knew it was going to be a large purchase and I didn’t want to make a bad choice. I really have nothing bad to say about shopkeep, I am very happy with my purchase and the help I’ve gotten a long the way.

                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                        Krista maclean

                                                                                                                                                                                                                                                        Could you please share what kind of business you are using this with?

                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                          Cathy Berden

                                                                                                                                                                                                                                                          Krista, I have a small department store. I sell kitchenware, houseware, linens, clothing, accessories, gifts and candy. Shopkeep only gets better. I also have a scanner with mine which makes checking out a breeze. My total investment was around $1,600.00 That was everything I needed and I was up and running in a short time. I hope this helps you out

                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                            Nancy Broughton

                                                                                                                                                                                                                                                            Where do I begin? I received the wrong receipt printer and returned it immediately. THREE weeks later it came back to me, rejected because the cd and three page manual were missing . The POS system uses an iPad, therefore there is no need for a cd, not to mention that both the drivers and manual are found online. I found both the items and packed them in the box to return and Shopkeep tells me that I have exceeded the 30- day return policy!!I lost a session of training as I waited for the new printer. As soon as it arrived, I tried to schedule time and was told to go look at the calendar. In other words, I had to go to the back of the line. That would not have been so bad, but I was about to open my store. That didn’t seem to matter. When I did call the support line, I got different versions of setting up inventory. It ended in a lot of frustration.My credit card charges? Haven’t received them because Shopkeep sent them to the wrong account. They tell me that it will take a week to resolve .The program may be modern but I won’t be staying with Shopkeep.

                                                                                                                                                                                                                                                            1

                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                              Jules Boutique

                                                                                                                                                                                                                                                              For the most part I like Shopkeep. Their customer service has been great. There are a few things that it doesn’t do for me but then I’ve been pleased with the reports and a few other things I’ve learned about that I didn’t realize I could get. It appears that the people that work there are doing their best to make it as user friendly, affordable and adaptable to any type of business that they can. I would recommend them to another business.

                                                                                                                                                                                                                                                              3

                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                Emily Held

                                                                                                                                                                                                                                                                Shopkeep has amazing customer service. Im not too computer savvy and often find myself calling the 800#. Every time you get a real human incredible helpful within a minute. They can talk you through any stressful situation in no time. Im very happy with shopkeep, the software is so simple to use and understand. Even for me. I’d definitely recommend it for any business.

                                                                                                                                                                                                                                                                5

                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                  Mark Logan

                                                                                                                                                                                                                                                                  1) Credit card processing fees are withdrawn from your account without prior notice or invoicing – you better make sure you budgeted otherwise it could be a rude awakening;2) The bluetooth credit card reader sucks!! – Our servers have carpal tunnel from having to rerun cards. Half the time we enter the card numbers in manually which really sucks when you have 10 people in line waiting for beer.3) We ordered gift cards 30 day prior to out anticipated date of needing them and got them 6 weeks later (missing the Christmas 2015 holiday season). We paid for expedited processing and Shopkeep was persona non grata. 4) Very inefficient workflow. For example, when you finish a ticket it goes back to a home screen which then requires that you tap the “+” icon so that you can start a new ticket, instead of defaulting to the new ticket screen. Yeah, I know it sounds nit-picky but deal with it 200 times a night and it adds up.5) YOU CAN’T ORGANIZE OPEN CHECKS BY NAME!!!!!!!!!!!!!!!! When you have 20 tabs open and you’re trying to find and close a tab for a guest, it takes forever. I’ve spoken to the Shopkeep folks about this several times and their response was “Yeah, uuumm, we aren’t going to to do this”. So if you run a business where you have more than 4-5 tabs open at a time and desire a way to organize beyond chronology and server…look elsewhere.6) Charts for items sold are very limited…to really figure out what you sold you need to create a .csv file, import into Excel and then you have a graph…but now you have to save it as a separate Excel file somewhere on you computer, sort a pivot table and create a graph rather than being able to view it in Shopkeep.Our business is expanding and we are looking to add another POS register to keep up. Unfortunately, we’re not looking at Shopkeep.

                                                                                                                                                                                                                                                                  2

                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                    Catherine

                                                                                                                                                                                                                                                                    Hi Mark,
                                                                                                                                                                                                                                                                    We sincerely apologize for the issues that you have listed here. Feedback from our merchants is extremely important. I will be reaching out to you via email to chat more about how we may be able to help you.

                                                                                                                                                                                                                                                                    Best,
                                                                                                                                                                                                                                                                    Catherine

                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                      Liz Ozkan

                                                                                                                                                                                                                                                                      We bought the chip card reader from Shopkeep. Paid $249 and IT DOESN’T WORK. I’ve complained repeatedly, asked for a refund, and have been told each time that they are working on the software! How dare a company sell a product that doesn’t work? This company has no integrity as far as I’m concerned.

                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                        Tom schmitz

                                                                                                                                                                                                                                                                        I ran into a major problem with Shopkeep. The program is set up so cashiers always have access to their x report. No manager key or password needed. This function can not be turned off. I have been in retail for over 35 years. Every electronic cash register I have ever seen requires a manager key to run reports. For a reason. In my bar business I struggle to keep my bartenders honest. By giving them access to the sales report I lose one of my most powerful tools. I’m sure other bar owners know what I mean. The folks at Shopkeep obviously don’t. I will have to look at other systems until they correct this glaring mistake.

                                                                                                                                                                                                                                                                        1

                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                          Arlene

                                                                                                                                                                                                                                                                          Red Wing Arts Association chose Shopkeep for their POS in March 2015. We made a major transition from 3-part NCR hand written receipt books to Shopkeep. As a nonprofit, the majority of the time unpaid docents staff the checkout desk. Their ages range from the mid-40s to 90+. I put together a training manual and worked with them to learn the system. They did very well. Shopkeep was easy to learn and has functioned well for our gallery that offers member artwork on consignment. Equally important is that Shopkeep support staff are the best people I have ever spoken with on the phone. They are patient, listen to concerns and talk me through every issue to a positive outcome. We haven’t needed support often but when we do, it’s top notch!

                                                                                                                                                                                                                                                                          5

                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                            Maureen Kenny

                                                                                                                                                                                                                                                                            Shopkeep is a very user friendly system, employees pick it up with ease. Support on the rare occasions I needed it has been thorough and expert. A pleasure since day one! I have referred several to the systems and they all have loved it also.

                                                                                                                                                                                                                                                                            5

                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                              Tom Goodwin

                                                                                                                                                                                                                                                                              We have been using Shopkeep for 2 years at our retail bakery / coffee shop.The system is great in that it allows us to see what our customer count and sales are for each hour of the day. The cloud Back office allows us to look back to previous holidays and track sales of specific items that we only sell in season. The register is simple to setup and is very deep in features that help us track our inventory. A simple drink like a latte might have 30 options with sizes and add ons, but we can train a high school student in just minutes how to use it. Customer support is important when you buy any software based system that involves constantly improving hardware options and add ons like gift cards and the ability to accept EMV and Apple pay.We are open all hours and I have talked to customer support in Ireland at 2am, New York at 1pm and Portland at 8pm. We always get someone to talk to that understands our concerns and really does want to help us resolve any issues. Hardware is guaranteed for 1 year so if it fails or does not meet your expectations they will replace it.My biggest praise of the system is that my accountant (wife) gets all the information she needs. Always accurate, always on time!

                                                                                                                                                                                                                                                                              5

                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                Rodney May

                                                                                                                                                                                                                                                                                I have been using ShopKeep for the last two years. It is very easy to use, inexpensive and customer support is outstanding. If you own a retail business, there is no other POS solution that comes close to matching ShopKeep!

                                                                                                                                                                                                                                                                                5

                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                  Nishal Nandwani

                                                                                                                                                                                                                                                                                  Like with someone else on the reviews, Shopkeep pretty much deceived me. They’re very nice and polite, which makes you trust them. I asked the Shopkeep rep Henry Rossof to sign me up. He said there is an annual option and a monthly option. I specifically said I wanted to pay per month. He understood this as pay per month on an annual contract! Now I’m stuck with Shopkeep for a year. They did send me a contract to sign, but being at my place of business on a very busy day, I didn’t take the time to read it. (That’s my mistake) But he didn’t even mention that there’s an option for monthly payment on an annual contract vs the plain monthly payment option. I made the assumption, trusting his politeness. I’m giving everyone a warning to watch out with this company.After talking to a manager, she simply wouldn’t consider the misunderstanding, basically saying live with it, even though I said the app is completely useless for my business needs. They keep mentioning “legally binding” but of course, if they’re willing, they can opt to cancel the contract as agreed by both parties. Didn’t happen! That’s customer service for these folks.The only good thing is their competitive price, but for this service, pay a little higher for honestly much better service and definitely a much more useful POS. Theirs don’t have matrix inventory, no automatic promotions. Basic retail stuff. I might as well create an excel sheet to do that, but I’m stuck with this for 1 year! They said they’ll be adding matrix inventory, but couldn’t even give me a timeframe.Basically, check all avenues prior to signing up to Shopkeep, and be utterly careful with what they say vs. what actually comes out in writing.

                                                                                                                                                                                                                                                                                  1

                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                    Tony Bennett

                                                                                                                                                                                                                                                                                    Outstanding customer service!

                                                                                                                                                                                                                                                                                    5

                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                      Rima R

                                                                                                                                                                                                                                                                                      We opened our business from Day 1 using shopkeep at the recommendations of some friends who ran admin a local catering company. They insisted we start from Day 1 so that we could have a firm understanding for items and tracking and ease of transferring info to back office. I have read that ‘some’ shop owners have been able to become profitable in 3-6 months with claims that Shopkeep helped them, but I have yet to see for myself if we will fall into that category. We do like a lot of the functions of shopkeep as far as the front of house app goes. It’s super easy for the employees to navigate, and quite honestly – a lot of it is up to the owner or manager to set it up properly. It really is what you make of it as far as that part goes. The layout options and modifiers work pretty darn good as far as the needs of a coffee shop. Took a hot second to really understand how to work the layout but now that we have it down, it’s easy to change stuff on the fly from the laptop or iPad if needed. We also use Shopkeep payments. I opened my shop 7 weeks ago, and quite honestly I haven’t tons of time to really sit and analyze whether or not were getting the best rates and deals, so again I cannot confidently say whether or not I am pleased with it. But what I do like is that they send you a monthly paper statement that shows all your stats and sales and that is nice to hand over to the accountant for tax season. We did have a thing where when we first opened they asked us to verify something and because it was over a weekend we got radio silence and had to open using cash only for a few days. It was rough, but we got through it. Now we have the bluetooth swiper for payments. I love the compact function and it supposedly takes chip cards, although I had someone from Germany with a chip card and it would not accept the card no matter what I did to try. Sometimes the bluetooth disconnects and you have to re establish a connection. That gets a little frustrating when the lineup is long, but again, it’s not the worst thing ever and it is a wireless device that syncs with the iPad. The monthly fee seems reasonable enough, again I know there are some free services out there like Paypal and square but I think they do not have an in depth integration like shopkeep and I believe there’s just no way around it. And if you look at the other alternatives (like those crazy POS systems that are buggy and need to have a tech customize) they are expensive and overkill for a shop like us. Because we are a small, family owned and operated business I do recommend shopkeep for people like us. Yeah, there are a few drawbacks that are nit picky and marginal, but overall shopkeep is a very good option for someone riding that middle line such as ourselves – a custom POS would be overkill but we need more than just the basic free swipe app… At the end of the day, I’m pretty happy with Shopkeep.

                                                                                                                                                                                                                                                                                      3

                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                        Mai Lan Bradford

                                                                                                                                                                                                                                                                                        I went with Shopkeep for our point of sale system because it allowed us to keep inventory but went with NorthAmerican Bancard for our merchant services. We hardly had any issues with our POS but were being ripped off by NorthAmerican. Never was able to access the website and were always being charged exorbitant fees each month and would never see the credits promised to us. At first they wouldn’t let me out of my 3 yr contract and my sales rep stopped taking my calls. I heard that Shopkeep started offering merchant services so I contacted them to see if I could switch to them. I told them I was still under contract so the customer service rep also notified me that the sales rep was a person that sold their products also so they wouldn’t be allowed to be my merchant services. I told them about my awful customer service from the sales rep and NorthAmerican so the customer service rep contacted my original sales rep to find out what can be done. He talked the sales rep to canceling my contract so I was free to go with Shopkeep. What a world of difference! It’s one stop shop- meaning I just have to go to one website and/or call one customer service number for all of my POS and merchant service needs. I hardly see any fees or at least they are so small I do not have a heart attack when I do notice them. I couldn’t be happier!

                                                                                                                                                                                                                                                                                        5

                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                          Shelbi

                                                                                                                                                                                                                                                                                          A OWNER of a RESTAURANT BAR!!!!!! I have installed Shopkeep in my business. It has been 1 month into it. I am sure this system is perfect for a one station RETAIL TINY business. I on the other hand was told this system would be able to handle what I have going on. I own a Restaurant/Bar that seats about 80pp and in the next year will double in size. I have set up 2 iPad work station and when I expand I will need to add in another 2-3 stations. Here is the problem….The 2 iPads do not fully talk to each other. Meaning that you as a server cannot be ringing things up on both iPads unless you as a server run 2 separate “X” on each pad that you finalized a sale on. Number 2, my business closes after midnight because I own a bar….So you will not be able to receive a normal “Z” report( sales for end of day) from Shopkeep. You will have to go back the previous day in order to get your full sales amount for a day of business. and then manually itemize your sales into departments. This has been very time consuming for me and my bookkeeper. The system defiantly has some gliches in it. And I found that setting up the hardware was very frustrating. They want everything to run on bluetooth but connecting and staying connected is hit and miss, especially if you live in a rural area like I do. Number 3, If you have multiple iPads, you will need to go to each one of them and “Z” out the iPads. What a pain!!! and a bummer because I always want to know what my sales are for the end of the day. Now I will need to go to each iPad and get the “Z” reports and then add them all up to get my sales! Needless to say I will keep trying to work with the system in this next year….but will be looking for something that is going to be able to handle the fast sales and the amount of sales that I will and am doing.

                                                                                                                                                                                                                                                                                          2

                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                            Mike Vetter

                                                                                                                                                                                                                                                                                            We have been using Shopkeep for a year and a half in our retail store. We spent a great deal of time researching POS systems. Shopkeep was not a perfect fit but was very close to perfect. What really sold us on selecting them was their personal service. When you call you get a real person and they are very knowledgeable. They are constantly upgrading their system to include new services and refine older ones. We find their customer service to be top notch. As far as cloud based POS services go, Shopkeep is a great value and provide amazing features and customer service.

                                                                                                                                                                                                                                                                                            5

                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                              Marina Rozen

                                                                                                                                                                                                                                                                                              Before I opened my business that my hubby and I created from scratch, I searched high and low for just the right POS system for my “mom and pop” small business. After seeing a local cupcake company use ShopKeep, I decided this was the right fit for my children’s indoor play cafe. I knew I didn’t need a complicated system with bells and whistles. ShopKeep is the right fit and I enjoy the easy step-by-step instructions on how to install, how to continue operating under various conditions, and the most important aspect of any business is feeling and knowing someone cares on the other end. Thank you for letting me share my experience!

                                                                                                                                                                                                                                                                                              5

                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                GardenStore

                                                                                                                                                                                                                                                                                                I purchased and set up ShopKeep for my store about a year ago. There were some initial hick ups but our advisor helped to clear up our initial issues. What we were not told however was that the adviser only lasted 2 weeks(the length of their free trial). This was upsetting because their 24/7 on call support team, seemingly consisted of a group of teenagers to early twenty year olds who had never used the program before. I had the IT Manager for my store calling and working with them every other day and he was answering more of their questions than they could answer of his. Each phone call ended with a “well try this and maybe it’ll work. If not just call us back”. What I don’t think they understand is that each time we have to call them, there is a 15 minute wait(minimum) and then another 15+ minutes of giving our account information and re-explaining the issue that is occurring. It doesn’t appear that they take notes over calls or if they do, not detailed ones. The option to upload Excel spreadsheets to enter your inventory and to make changes was a very appealing feature for us. The downside of that feature being that there is a 1/100 success rate. Very rarely would the spreadsheet succeed in uploading and then when it did, it would take 7/564 items(Our last upload attempt), leaving us to manually enter a vast majority of our stock individually. To top it all off, every month ShopKeep was sending out notices about their “EMV Promise” and Newsletters about how the EMV Chips were coming and how ShopKeep “Has us covered”. As I am writing this post (5/19/2016) they still do not have compatibility for EMV chips or the ability to read them. About 2 months ago, we had an issue with an EMV card chargeback. The card read as correct and a few days after the transaction we received emails from our payment processor and bank, stating that the transaction didn’t go through and we got hit with a $5000 loss of inventory from that transaction. Our bank refused to reimburse due to the card being EMV chip enabled and not being processed using an EMV chip reader. So, we contacted ShopKeep to let them know of the situation and so that we could be re-imbursed(As their EMV Promise stated). They then informed us that they will not be fulfilling their end of the EMV Promise because the transaction was over $500 and because we didn’t use the EMV Reader to read the card(keep in mind that their software is not compatible with EMV Readers yet). Everything with this company is a gimmick. I haven’t even touched on how buggy the POS interface is or how god awful back office is. BackOffice is constantly crashing or will slow to a halt while you’re in the middle of using it. I have had to re-enter countless items and re-do several forms because of their buggy website.

                                                                                                                                                                                                                                                                                                1

                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                  Louisa Parkinson

                                                                                                                                                                                                                                                                                                  Customer service is the key as THINGS happen! It’ imperative to have someone on the other end of the phone who can walk me through whatever the issue is: credit card machine reboot, reprinting receipt , printing out a specific report. And they are all nice, calm, and ready to help. This is not the case with other technology companies I have partnered with where I am left wishing they were trained by shopkeep!System wise, I researched a great deal before going with shopkeep even though they seemed more geared toward food and I’m retail, but I have not been disappointed. As the months go by and my knowledge increases, I have not once thought, “wow, I really wish Shopkeep could do this ___(fill in the blank.) Thanks Shopkeep! I really feel like you are a partner in my business, not just a service.

                                                                                                                                                                                                                                                                                                  5

                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                    TRI-COUNTY FEED

                                                                                                                                                                                                                                                                                                    I love that is is sophisticated and user friendly at the same time. I have read through all of these reviews and I honestly don’t know what they are talking about? There are 3 of us at our store that use the system and haven’t had ANY issues whatsoever. I have bar-coded 95% of our merch and it works really great! I saw SHOPKEEP on a receipt from another Feed Store and we are both still waiting on a referal fee, but besides that, everything has been smooth sailing and I wold recommend this POS system to anyone!! Thanks for everything ShopKEEP! _Amanda_

                                                                                                                                                                                                                                                                                                    5

                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                      Emily

                                                                                                                                                                                                                                                                                                      Hey Amanda,I am just starting up with shopkeep and I am curious as to how you are doing your receiving of invoices from distributors? Are you using a separate software system for your receiving?

                                                                                                                                                                                                                                                                                                      1

                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                        Karsyn

                                                                                                                                                                                                                                                                                                        Shopkeep is the best POS available on the market. It is simple to use, reliable and very economical. Support is always available , the shopkeep team is wonderful, courteous always ready to help in anyway. I would tell every business owner this is the way to go , you will never find another POS as good as Shopkeep.

                                                                                                                                                                                                                                                                                                        5

                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                          Saleh Al Lawati

                                                                                                                                                                                                                                                                                                          For me shopkeep is the best app out there. serves my needs just perfectly.some things can be improved like adding some accounting features.otherwise all good my side.

                                                                                                                                                                                                                                                                                                          5

                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                            Anik Wild

                                                                                                                                                                                                                                                                                                            We love shopkeep and the support team is amazing.
                                                                                                                                                                                                                                                                                                            It’s the best POS solution for out business.

                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                              Bryan Johnson

                                                                                                                                                                                                                                                                                                              Great system…Really wish they could add a option where we can see open tabs from the back office…our old system had it and is was an excellent way to see how busy our business was remotely…Hope you guys can get this added soon..!!!!!!..Other than that we love it!!!!

                                                                                                                                                                                                                                                                                                              4

                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                Thom Nichols and Cindy Andrews

                                                                                                                                                                                                                                                                                                                This has been a very good product for us as new retail store owners. Their customer service is outstanding. Anytime we have needed some additional training or had any questions, they are only a phone call away. The staff are very pleasant to work with. Being a small, we are not using all the features yet however the ones we are using have been easy to implement and work with. We have been very happy with our choice. Plus we really like that they go through our local bank.

                                                                                                                                                                                                                                                                                                                4

                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                  Loren Couch

                                                                                                                                                                                                                                                                                                                  All, I am considering SK for a small retail store. My problem – I need to be able to print 3 receipts. For example, one receipt from AAA company, another receipt from BBB company, and a third receipt from CCC company. Has anyone encountered this issue and come up with a work around? Thanks.

                                                                                                                                                                                                                                                                                                                  1

                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                    Neil Thompson

                                                                                                                                                                                                                                                                                                                    Amad,You’re a god-send! And hilarious to boot. :-)I couldn’t find my answer, or I missed it… the biz I’m starting is all PC / Windows. But I don’t mind running an iPad based POS *if* I can do all of the behind the scenes work, data entry, etc. on a PC. I’m assuming this is not a problem. Thoughts? At my current job I use Clover. It’s quirky, but I’m very comfortable with it in many ways. On the other hand, it’s hardware is quite outdated and I don’t want to be locked into First Data. This is for a large wine shop and wine bar. Any advice would be greatly appreciated. (I also wrote Merchant Maverick privately)Best, Neil

                                                                                                                                                                                                                                                                                                                    5

                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                      Sue Pap

                                                                                                                                                                                                                                                                                                                      Shopkeep is so easy to program and use. I love the cloud feature. The customer service is so fast and helpful. The easiest POS I have ever used. I would refer this to anyone.

                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                        Jessica

                                                                                                                                                                                                                                                                                                                        As a new business owner, I needed something that was easy for both me and my employees to use. Set up was a breeze and customer service has been very helpful and available – despite not really needing their help much. Being able to check sales, see the time clock and add items to the POS from my desktop on Back Office while the iPad stays free for my employees to ring up customers is incredibly convenient. The only issues I’ve had are minor; difficulty fixing errors I have made entering daily earnings, and occasionally the Bird’s Eye View in Back Office says it’s reporting the day’s stats when it is actually reporting for the week up to that point. Very minor issues that in no way outweigh all of the positive aspects of the software.

                                                                                                                                                                                                                                                                                                                        4

                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                          Kim Boudreau

                                                                                                                                                                                                                                                                                                                          I have a ladies boutique and decided to use ShopKeep as our POS. I was pleased that there was a 30 day free trial. This gave me a chance to test run it before I decided to implement the program. I found the program was very easy to use and set up.ShopKeep works with my book keeping and email program.I love that I can access inventory, sales, etc from anywhere there is internet service.ShopKeep is a fairly new system so there are a few things that could be tweaked but they are constantly working to make it better and better. The monthly fee for the program maintenance is very low compared to other POS I checked into. The help desk is amazing to work with. The only draw back is the cost of some of the equipment. However, that can be justified by the fact that the equipment is very well made and lasts a long time. I hope that helps you with your decision when purchasing a POS.

                                                                                                                                                                                                                                                                                                                          5

                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                            Adriana Stowers

                                                                                                                                                                                                                                                                                                                            Hi Kim!
                                                                                                                                                                                                                                                                                                                            I own a boutique and was wondering if we could chat about this system before I purchase it.

                                                                                                                                                                                                                                                                                                                            Thank you!

                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                              John Thomson

                                                                                                                                                                                                                                                                                                                              Hello Yes we can What would like to know. We are currently moving to EPOSNOW and psconnect for integrated payment as shopkeep do not offer it in the uk anymore

                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                robert obrien

                                                                                                                                                                                                                                                                                                                                I am a merchant. I have been using this app for over 2.5 years. I run a tea shop with 200 skews. I also use Shopify for e-Commerce but have not adopted their POS. I have my reasons and I can go over those with you as well.
                                                                                                                                                                                                                                                                                                                                You can DM me at info@goodlifetea.com and we can chat over the phone.

                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                  Edward Denyer

                                                                                                                                                                                                                                                                                                                                  Shopkeep has been a wonderful addition to our business. The ipad interface is simple to use, the backoffice configutration and reporting has been integrated without any issues, and as a bonus we track all our employee hours with agaon, a simple and efficient interface. I highly recommend this solution for small or medium operations that want to get started with technology based solutions and that cannot afford to spend tremendous amounts of capital to implement. There may be more complete or feature rich options, but the cost side is impossible to beat!

                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                    Kathy Fictorie

                                                                                                                                                                                                                                                                                                                                    Shopkeep has been easy to load, easy to learn and customer service has always been ready to help when we have questions. Perfect fit for our small new business.

                                                                                                                                                                                                                                                                                                                                    5

                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                      Sue Pap

                                                                                                                                                                                                                                                                                                                                      I have used Shopkeep for 3 years. I love it. It is so easy to program and change prices. When I have had a problem the customers service is answered by an employee right away. I have never been on hold or had to talk to a computerized voice. Have have been in the restaurant business all my life and this is the easiest POS system I have ever used. I love the Cloud. I can be anywhere and see what my shop is doing. I would highly recommend Shopkeep.

                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                        Neil Thompson

                                                                                                                                                                                                                                                                                                                                        Thank you for your comments, Sue. I’m considering ShopKeep, and yours and others reviews that show the history and support of this company are really helping me decide.

                                                                                                                                                                                                                                                                                                                                        Neil

                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                          Cathy Berden

                                                                                                                                                                                                                                                                                                                                          I opened Harbor Outlet LLC late last year. By far ShopKeep’s Point of Sale System was the best purchase I made! I would strongly recommend it to anyone. So easy to understand & setup. I struggled for nearly 3 months trying to decide which system to go with. ShopKeep was a little more upfront, but less expensive in the long run with owning it and no monthly payments. I chose to use ShopKeep for everything to keep my bills simple and Simple it is. I owned another business prior to this one using only a cash register and quick books. This is tons easier and less expensive with credit card purchases. No one is paying me to say these things, I am a real person from Michigan and I am thrilled with my choice.

                                                                                                                                                                                                                                                                                                                                          5

                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                            A.Pelz

                                                                                                                                                                                                                                                                                                                                            We are using SK in our Canadian store. You think $50 American is alot per month. Try paying that bill monthly with our weak Canadian dollar. SK seemed like the answer for us but price vs benefits just aren’t there. Thought it would help out at tax time but to integrate it with Quickbooks is ANOTHER $40/month. Also in Canada we have to have a separate debit machine as the card reader will not work here. Should have just bought a plain old till. I really wish I would have found this site sooner and learned about everyone else’s trouble. I will add my one star rating and not recommend this system. Oh one other thing. They are relentless with the phone calls both before and after the purchase. They will not stop calling.

                                                                                                                                                                                                                                                                                                                                            1

                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                              Joseph Agno

                                                                                                                                                                                                                                                                                                                                              Terrible customer service – STAY AWAY. This December their credit card processor did not work at the busiest times of the day in the busiest season – you cannot talk to anyone who can help, their suggestion – get another card processor. We processed a $300 sale (ID verified) and when it was flagged as fraud, Shopkeep did not back us up saying we did not buy the new EMV chip reader (we called in September and they said it wont be available till January so we did not get it – but even this conversation they deny and pass blame to whoever sales person I talked to) really???? They do not care about your business, we are switching to Chase RIGHT AWAY!!!!

                                                                                                                                                                                                                                                                                                                                              1

                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                Emily Abernathy

                                                                                                                                                                                                                                                                                                                                                We have been using Shopkeep for our counter service restaurant POS since July, when we opened. I have used a lot of POS systems over the years and I must say, this is the most intuitive and by far the easiest to use. Every time I have thought, “I should be able to do…” I have been able to figure it out in minutes, or with a quick call to Shopkeep support. Our Shopkeep specialist, Mark Rinaldi, is always easy to get in touch with, patient, helpful, and really knows the hardware and software.This would be a five star review except for the fact that Shopkeep payments does not allow you to adjust credit card tips before you batch. If there is a mis-entry you cannot solve it in house, you have to jump through hoops with the payment processor. All in all, we are very satisfied with it’s capabilities, ease of use, affordability, performance, and support.

                                                                                                                                                                                                                                                                                                                                                4

                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                  Bryan

                                                                                                                                                                                                                                                                                                                                                  We signed up a 2 years ago. ShopKeep was relatively new, and it seemed as if they were Very Customer friendly. 2 Years later– Exactly the opposite. In order for my business to grow- I need a POS system to grow with me— ShopKeep is limited to it’s functionality and requests for improvements fall on deaf. Very Poor Decision on my part.Be careful before you choose ShopKeep as you POS System

                                                                                                                                                                                                                                                                                                                                                  2

                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                    Sandra Burn

                                                                                                                                                                                                                                                                                                                                                    I have three stores using shopkeep and initially was thrilled! It was so easy to set up and use. I recommended it to several friends who were looking for a change in their POS as well. I started having problems with my iPads holding a charge and was told it was the responsibility of Apple because it was the iPads. I believe the card swipe is draining the battery life, there is no way that 3 different iPads could have the same problems. Customer service has been no help! Apple replaced the first iPad, but now the other two are having problems and about to be out of warranty. Shopkeep will take no responsibility for this and also offers no solutions. We have also had multiple double charges to customers. The registry will say it charge didn’t go through and to swipe again but the customer is charged twice. The worst part about this is that it doesn’t show up on our records, so we are unaware until the customer notices, calls us, and we have Shopkeep look it up. This is embarrassing and not a good way to do business!As for referrals, I had two friends give my name as a referral, and have even got an email, which I thankfully saved, that says I am to get a free chip card reader, but I haven’t seen anything and we have been trying to get this resolved for weeks. Not sure what the deal was with the $150 for each referral, I’ve never sen that either!I have a lot of money invested in shopkeep hardware and really don’t want to switch systems, but I’m very disappointed and looking around. I certainly will not recommend it to anyone at this point.

                                                                                                                                                                                                                                                                                                                                                    1

                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                      Theresa Conway

                                                                                                                                                                                                                                                                                                                                                      Sandra, I feel your pain. I’ve had the same experience and more.

                                                                                                                                                                                                                                                                                                                                                      I’m seeing a trend here though. It would seem that the system works more effectively initially and then begins to have problems. My experience with customer service is that it depends on who you get on the phone. So if you haven’t had to call very many times or have dealt with one person, thus very likely to have had a good experience.

                                                                                                                                                                                                                                                                                                                                                      I’ve been pulling reports from Shopkeep since July of 2013. Today’s excuse for a glitch or whatever is causing the summary report to report two conflicting numbers for “Net Sales” is a supposed update that is causing the a 24 hour delay. So I was told to use the “Old Summary Report”. Really? When they transitioned to the new platform they said they were going to eventually discontinue the old summary report and discouraged from using it.

                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                        Paul

                                                                                                                                                                                                                                                                                                                                                        We’ve had ShopKeep for about 9 months now. It is a very simple system. We’ve never had any technical or speed issues; it has always been right on the money. Here’s the deal: we’re primarily a web retailer with a physical storefront. We use a 3rd party aggregator to send inventory out to our channels. Unfortunately, Shopkeep can’t keep that shop. For some crazy reason, they don’t use SKUs. That means no updates. We use Quickbooks as well, and given the journal only entry, we weren’t willing to pay for that functionality. What does that mean? Well, dual inventory. We tried that for awhile. Now, we just load everything online, and take it from the store. When we get a store sale, there is no update to the web. We put SKUs into every description(Shopkeep’s primary driver), so that we just delete the description on Excel to make the sale work on QB. We’re about to move over to Shopify just to get the POS functionality.Seriously, ShopKeep, use Skus! Why wouldn’t you?

                                                                                                                                                                                                                                                                                                                                                        3

                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                          Mr. Rezvan

                                                                                                                                                                                                                                                                                                                                                          ShopKeep has had exceptional customer service. More specifically Kevin Duffy has been extremely communicative and helpful throughout the process. Although new to ShopKeep we are very excited to implement and integrate this new POS system.

                                                                                                                                                                                                                                                                                                                                                          5

                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                            Lorn Estes

                                                                                                                                                                                                                                                                                                                                                            Shopkeeps level of support has been completely unacceptable. I should not be playing middle man for my credit card processing provider. I do not know the exact details of what they need from you. We are out at least three-thousand dollars in unfunded CC transactions. Everytime I call the number you provided, after sitting on hold for a substantial amount of time I end up talking to someone unfamiliar with the case. On an ongoing issue like this I should have had one person assigned and been provided a direct # to reach them, further, they should be capable of talking with my CC processor representatives. Obviously shopkeep has them on file. The level of support has led to me requesting a terminal from my processor to take shopkeep out of the CC loop, while it will add an unneeded layer to the process at least it will allow simplified troubleshooting and reliable payment. I will be looking for an alternative to shopkeep going forward as well.

                                                                                                                                                                                                                                                                                                                                                            1

                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                              Theresa Conway

                                                                                                                                                                                                                                                                                                                                                              Hello Lorn,

                                                                                                                                                                                                                                                                                                                                                              I completely understand what you are talking about. The interesting part of your discussions is how ShopKeep should be able to talk to your CC processing company. I found it interesting that Linda Tran was my contact for our CC processing company and yet her name and picture are on the ShopKeep website. I think there is a bigger picture here, but I don’t have time to figure it out.

                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                Min

                                                                                                                                                                                                                                                                                                                                                                We are using Shopkeep for our retail store now for a year. There is not a way to do an exchange for products. You have to do a complete return, and rering. This is not feasable for gifts etc. You also have to enter in a 25 digit trans# to do the return. If someone lost a receipt, it takes a long time to find the item they purchased. Also, doing inventory is horrible. There is no way to scan items you have in inventory and do a report. I recommend a different POS system for retail stores.

                                                                                                                                                                                                                                                                                                                                                                2

                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                  Gary

                                                                                                                                                                                                                                                                                                                                                                  I have used shopkeep for both of my retail locations for over a year now. I will simply recommend that anyone looking for a good POS based on an IPad should look somewhere else. The system itself is pretty good. As are the competitors versions. It’s shopkeep’s customer service which is horrible. They’re usual solution to any system problem is to update and reset the app. This works 1% of the time. Otherwise they will transfers you until you are diconnected. Managers are as little help as the techs and call center employees. And the “Live” help is for them to tell you to “reset your app” via text rather than over the phone. Please look at any other system unless you would like to waste hours of you day waiting for call backs, which lead to dead end results anyway. The company seems to believe only its time is of value.

                                                                                                                                                                                                                                                                                                                                                                  1

                                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                    Theresa

                                                                                                                                                                                                                                                                                                                                                                    I could write a book listing my dissatisfaction. Customer Service is a huge element. If you e-mail support, you’ll get a customer survey before you even hear from Shopkeep. There must not be very many support reps because I see the same name often and they still can’t keep track of the issue. I’ve written a straight forward message in an email including screen shots etc. and the rep would reply with an “out in left field” response. I’ve gotten the same run around about the ap. Hmmm… why not fix the software is my question. Now they are so intense about changing the interface and the software is still glitching. Feedback does not seem to impress them. I’ve been with Shopkeep for two years (not by choice) and in the last year they have consistently been going downhill. Errors on reports due to the software dropping credit card sales, tons of split tenders due to the software glitching, changes in the interface that require more clicks to get to where you want to go (so navigation sucks) plus all the time it takes for the user to transition along with Shopkeep developers that think they have nothing better to do then play with the way the web based program displays on your screen. Two last comments. The price is not a blanket $49.00 a month. Our monthly subscriptions have been increasing with no explanation of charges. Also you will see on these reviews a comment at the end that reads, “This comment refers to an earlier version of this review and may be outdated.” I’ve read the comments and for the most part, they are not outdated.

                                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                      Dennis

                                                                                                                                                                                                                                                                                                                                                                      Wanted to go with something cutting edge for my multiple locations. So I went with Shopkeep and had a great deal with them for five terminals. I was going through my charges on Amex a noticed I was charged on three ocassions. So I called Shopkeep and was told this was the charge for 9 terminals. They had no clue of any deal. I had to forward a previous email of the deal in writing. I was so annoyed by the lack of customer service I returned all of my hardware. They do not make this process easy still waiting for my credit to my Amex. If you decide to go with them make sure it’s in writing.

                                                                                                                                                                                                                                                                                                                                                                      1

                                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                        Paul

                                                                                                                                                                                                                                                                                                                                                                        Shopkeep is a quick, simple way to run a small store. It’s fast, and it does some things well. For $49, you get pretty good reporting. What it lacks is Quickbooks functionality(yes, there is a connector, at an extra cost, and this only places a journal entry, not detail), and functional SKUS. What I mean is that it doesn’t work on SKU numbers, like everything else, it works on description or barcode. So, when we do an inventory, and want to import the store inventory into quickbooks, we can’t- because there are no skus to import. That was the frustrating thing. If you simply have a small store and you’re doing your books simply, this is it. Otherwise, they have a ways to go.

                                                                                                                                                                                                                                                                                                                                                                        3

                                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                          Brian Jowaisas

                                                                                                                                                                                                                                                                                                                                                                          Our sole complaint is that ShopKeep’s customer service personnel seem unable to understand that we have three partners and two of us opened trial versions of ShopKeep to see if it would work. One of us was concerned with the back office and accounting, the other wanted to see how the front end would look. Once we finally settled on ShopKeep as our POS, they turned off our system because there were two copies and they killed the wrong version, then after 30 minutes on the phone they turned it back on. Then, three weeks later, they revisited the working POS system and turned it off again because they saw some discrepancy…which caused another 40 minutes on the phone…then they turned it off a third time because they didn’t transfer the credit card information as we’d asked. I realize this is a complex operation…running a software company, integrating with with a payment processor… but I’m sure we’re not the only group to have a couple versions running at the same time…they’ve got to get a handle on this. It’s a disaster to turn off a start-up’s POS system. They need to tighten that up a bit…We’re stunned by the ineptitude. Love the POS, hate the customer service.

                                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                            J Johnson

                                                                                                                                                                                                                                                                                                                                                                            I bought this system for my store. The support is an uninformed crew and they have repeatedly told me things that just were not true about the system and most of the time they don’t seem to have a clue about more complex issues. Which is saying a lot because this is not a complex system. My latest debacle is with one of these uninformed support persons who decided to import a bulk management file that wiped out all of my triggers, re-order amounts and screwed up all my descriptions for 2100 items. I kept calling back getting yet another clueless help person until I finally demanded to speak to a supervisor that did not call me back until I sent a scathing email describing by situation to the support line. She worked all afternoon to find a file that restored my system. This took a week. But, unbelievably they have NO backup if you make a mistake, or someone else does, to restore your system. Now it appears that all of my quantities on hand are wrong and I am going to have to basically do another full inventory on my store for 2100 items to get it back to what it was before their support imported that bulk file without my knowledge and without knowing what they were doing and messed all of my inventory up. They need a knowledgeable support staff that does not have a prima donna attitude.

                                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                              Jessica Bowers

                                                                                                                                                                                                                                                                                                                                                                              I have worked in restaurants since I have been 18. I am now in my mid thirties and own my own. This is the least reliable system I have ever encountered. The problems are every single day and vary like crazy. First I had to buy wireless extenders to boost the router’s signal (even though I explained in detail the shop’s layout before purchasing the system). That didn’t work. Then I had to pay to have contractors run wire and hardwire the whole system- this has solved absolutely nothing. My kitchen printer receives tickets about 25% of the time. I have to turn it off and restart at least 6 times a day everyday. My receipt printer goes down about every other day. We have cc problems constantly. Sometimes the drawer won’t open for cash sales and I have to give the cashier the key to get it open. Sometimes the no sale button on one register pops open the drawer on the other machine. About twice a day in the middle of a sale the entire screen will go black and shut the app down completely. One day the receipt printer was printing blank receipts which is a real mystery considering the ink is in that paper. The service is pretty bad as well. One tech had me jamming a thermometer into the ipad’s headphone jack while he was promising that was the reset button even though I told him it was the headphone jack. He finally believed me after 4 attempts. Frequently when I call for help they are too busy to take the call and never return it and I have to call back again 3 hours later. It has been a horrible experience all the way around. There has not been one single day of business that it has not malfunctioned. Do yourself a favor and run in the opposite direction from this system.

                                                                                                                                                                                                                                                                                                                                                                              1

                                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                Eileen

                                                                                                                                                                                                                                                                                                                                                                                I run a volunteer community coffee shop and the shopkeep app in general works well for us. As our staff only work 3 hour shifts each week or two weeks the ease of use is essential. However I was greatly disappointed by the purchasing experience as I was sold more than I needed (and returned part), was told certain options would be cheaper (but the salesperson didn’t inform me of the huge shipping cost to Canada). In the process of setting up this non profit coffee shop I was regularly out of my depth when purchasing – in every other case when I was up front about this and relied on the knowledge, honesty and good will of the salesperson we made out really well as people pitched in to help us get off to a good start. With shopkeep I had the opposite experience. Although I would recommend the app, it is definitely buyer beware when purchasing.

                                                                                                                                                                                                                                                                                                                                                                                4

                                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                  Leslie Howard

                                                                                                                                                                                                                                                                                                                                                                                  ShopKeep (just a few minutes ago) closed out a supposed user Q&A which ended up coming off as a controlled infomercial. Three different offices here tried to ask questions, including one about the infamous multiple tax issue, and the marketing guy who fed questions to the founder, Jason, kept saying, “If there are no more questions…” and then moving to another prepared issue.

                                                                                                                                                                                                                                                                                                                                                                                  They damaged their credibility with all of us–we aren’t sure we can comfortably recommend this product to clients if this is how ShopKeep in its newly branded mode handles business. Sad!

                                                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                    Katie

                                                                                                                                                                                                                                                                                                                                                                                    “Full service restaurants would do well to look elsewhere–the system lacks the ability to suspend sales (crucial for managing several tables’ orders at once).”As of about a week ago, suspended tickets have now been added…this small cafe owner rejoices 🙂

                                                                                                                                                                                                                                                                                                                                                                                    5

                                                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                      Dave Eagle

                                                                                                                                                                                                                                                                                                                                                                                      Thanks for the tip, Katie! I’ll check this out and update the review accordingly.

                                                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                        Terry

                                                                                                                                                                                                                                                                                                                                                                                        After reading your review, I believed I had found a reason to change my mind from another product I was considering (saving a bit of cash in the process). After checking further, and reading some of the customer forums on the Shopkeep site, I believe it bears repeating that Shopkeep does not support integration with ANY webstore applications that I can find. They had made a decision to move away from Shopify in early 2013, which seemed to start quite the outcry from those who had either just purchased the product or were about to. Shopify CEO, Jason, responded with apologies and assurances that, while difficult, the decision was made to offer better than what they had originally developed and they were working on a solution. My concern is that, over a year later, Shopkeep still has NOTHING in place to offer for web integration with any service provider. That means dual inventory tracking as far as the eye can see. For me, this was absolutely something I was unwilling to do without. Looked like a really nice system, but promises made and not delivered on over a year later give me cause for concern. Just my two cents, and probably not worth much more.

                                                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                          Kelly

                                                                                                                                                                                                                                                                                                                                                                                          Terry, what software did you decide to use?

                                                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                            Noli

                                                                                                                                                                                                                                                                                                                                                                                            Hello Terry,
                                                                                                                                                                                                                                                                                                                                                                                            Mind me asking, are you aware of a system that will cover inventory for both in store and web store simultaneously? This is exactly what I am looking for at this time.

                                                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                              Michael

                                                                                                                                                                                                                                                                                                                                                                                              That’s exactly why we chose VEND HQ over Shopkeep. VEND HQ has a seemless integration with Shopify and has been working for us for over 2 years.

                                                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                Larry Mesiti

                                                                                                                                                                                                                                                                                                                                                                                                I have been using shopkeep for over a year and have been asking for a second tax rate but no luck yet so I have been over taxing people on items. Also on the latest update they added a prompt for the customer to turn the screen around to the server. I don’t need my customers to do that and they are more confused by the prompt and you can’t turn it off. I have had it and am looking for a new app.

                                                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                  Dave Eagle

                                                                                                                                                                                                                                                                                                                                                                                                  Larry, for what it’s worth: I’m currently researching/testing Shopkeep for an update review, and their support team confirmed that they expect the second tax rate to be available in the very near future. I agree it shouldn’t have taken this long, though – doesn’t seem very complicated.

                                                                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                    Larry Mesiti

                                                                                                                                                                                                                                                                                                                                                                                                    How complicated can it be it seems that every other pos system has it already. If you are competing with these other companies how could it not be included in the first version? I’m thinking of going to ncr silver but my gripe with them is you can’t specify what items are being sent to the kitchen to order you have to send the whole order and the chef has to pick out what he needs to make. Again how can a company that says it is tailored to the restaurant industry roll out a product like that? It is made for retailers and oh, maybe a guy in the restaurant business can use it too

                                                                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                      JOHN

                                                                                                                                                                                                                                                                                                                                                                                                      IM TRYING TO BUY THE SHOPKEEP WHAT DO YOU THINK
                                                                                                                                                                                                                                                                                                                                                                                                      SHOPKEEP OR NCR SILVOR ?

                                                                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                        JOHN

                                                                                                                                                                                                                                                                                                                                                                                                        How Do You Compare Them Shopkeep OR NCR Silver
                                                                                                                                                                                                                                                                                                                                                                                                        i have A Wholesale Business .

                                                                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                          Fletcher S.

                                                                                                                                                                                                                                                                                                                                                                                                          I have only just installed the hardware, so I may review again after having used the POS for awhile, but thought it necessary to post a warning for others considering purchasing this software. I operate a full service restaurant, and my salesman, Josh, sold me on the system complete with a second printer for the kitchen tickets. After setting everything up, I came to realize that in order for the kitchen printer to spit out a ticket, the sale must be closed, and payment received. Since we charge customers at the end of the meal, like every other restaurant on earth, tickets for the kitchen are only printed after the food has been prepared, consumed, and paid for. When I contacted customer service, they told me to hand write tickets for the kitchen – I was flabbergasted to say the least. Josh has now advised of a dual – order workaround, sending seperate orders to the kitchen with a zero cost, then sending them again when the client pays, then reconciling the two stacks of tickets. Wow, this is really really really inconvenient. I thought this large expense would simplify my life! Furthermore, I feel I’ve been lied to and ripped off – why would they sell me on a kitchen printer which can’t send in orders until after they are paid for? My guess is they assume I’m too busy to break it all down, return it, and order a different system. We will yet see if they are correct!So, if you have a coffee shop or fast food place, and you don’t mind dealing with dishonest sales folks, the interface seems easy and clean, and it’s a breeze to set up.

                                                                                                                                                                                                                                                                                                                                                                                                          1

                                                                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                            Jeff Bass

                                                                                                                                                                                                                                                                                                                                                                                                            This is not a critique per say as much as it is a warning. This system has a good concept but as the user Michael alluded to in March 2013, the system has some serious flaws. The time clock issue is a concern, because the same pass code used by employees to clock in also allows them access to the register. There is nothing stopping them from entering a .01 sale and robbing you blind. The only possible saving grace is that there is a report that shows who has been in the register. The other problem is that the time is Eastern so the clock is always off by 1 hour. The biggest concern I have with this system however, is the credit card “charge” feature. Whenever you swipe a card to charge a sale, 2 buttons appear – CHARGE and ENTER. The charge button actually charges the card while the ENTER button only place the charge in a “pending authorization” mood. If you accidentally press enter (which is VERY easy to do because it appears much larger than the charge button) you will have to re-swipe the card. If you don’t go back in and swipe it again, the charge will fall off and you will not receive credit for the sale. The bad part is that the customer has 2 charges on their credit card bill immediately afterwards which causes them to call or return complaining about the double charge. As a restaurant owner, I don’t have time to watch each employee to ensure that they are not accidentally pressing enter. I am constantly calling Shopkeep to find out if transactions were charged or to appease customers by having them to delete the pending authorization. I have no idea how much time and money I have lost using this system because they will not go back more than 14 days to verify if a purchase was actually charged or not. I was extremely frustrated when the representative told me that this has been an ongoing problem with the system however there isn’t anything published to warn you of this fact.If you don’t have Shopkeep, don’t get it! This system is for VERY small businesses that have time to constantly monitor the system almost hourly and have enough patience to call the Shopkeep “support” team. As soon as I am able to, I will be moving to a different system.

                                                                                                                                                                                                                                                                                                                                                                                                            1

                                                                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                              Kathy Schmitz

                                                                                                                                                                                                                                                                                                                                                                                                              I’m researching before buying, and am just looking at ShopKeep now, as well as reviews of it. Since SK advertises that there are no long-term agreements and no cancellation fees, why aren’t unhappy clients moving on to another system? It’s a serious question, not a criticism… I’m wondering if there’s an unspoken or hidden reason why they are tied to this software. Of course, the expense of purchased hardware is a consideration, but I’d guess that some or all of it could be used with another software, or sold to recapture some of the cost. Perhaps it’s the hassle of another software change and the whole new “set up” and training time, effort, and frustration, and the learning curve… all of which are de-motivators. For me, too. But I’m curious and concerned… and would like to know before we go much farther in considering this software.

                                                                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                Royce

                                                                                                                                                                                                                                                                                                                                                                                                                Since you can export all of your inventory data there is not too much of a hassle. If most people export financial data to Quicken or other accounting software, that could all be done before you change over too. I haven’t seen anything that would tie someone to this POS system as all of the hardware parts are quite generic and the service fees are monthly. Once your data is out, you can be gone in a flash.

                                                                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                  Michael

                                                                                                                                                                                                                                                                                                                                                                                                                  Recently bought this. The customer service is great and they are obviously a company on the right track. That being said………The system is AWFUL….The time clock is a jokethe reports lack detailThe cashout/closeout shows no detail and offers no help/direction if the till is offNo gift cardsno split tenderno customer/employee tab systemand on and on and on. The more we use it the more we find it lacking. I’ve been in the restaurant business for 20 years and the computers/POS of 20 years ago could accomplish these basic tasks. SHopkeep stands on the idea of not releasing features before they are ready but these are pretty basic functions. unfortunately my 4 year old PC finally died and I cant go back, otherwise I would. I don’t want to sound like a hater. Its got merit….. but a long way to go. If you are looking at upgrading, this is not it. We feel like we took a huge step backward. I urge you to do your homework before you commit to 50$ a month. Simply put, I feel like I bought a cell phone that does everything but make phone calls. You kind of assume these decades old features would be included in your shiny new toy.

                                                                                                                                                                                                                                                                                                                                                                                                                  1

                                                                                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                    Brenda

                                                                                                                                                                                                                                                                                                                                                                                                                    Thanks Michael for your input. I have been researching new systems and you are right, things like split tender and close out details are things that my old register do very easily. Thanks for the information

                                                                                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                      chris h

                                                                                                                                                                                                                                                                                                                                                                                                                      Which pos system would u recommend?

                                                                                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                        Adam

                                                                                                                                                                                                                                                                                                                                                                                                                        ditto Michael’s comment

                                                                                                                                                                                                                                                                                                                                                                                                                        1

                                                                                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                          rob rivera

                                                                                                                                                                                                                                                                                                                                                                                                                          i own a taco stand and need to do inventory and run sales and do employee time tracking. since you guys said shop keep isnt that good, have any of you found a better alternative?

                                                                                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                            Nate Fox

                                                                                                                                                                                                                                                                                                                                                                                                                            Try Revelsystems.com it has inventory and time tracking and gift cards from many vendors but you will have to pay for it unlike Shopkeep which is basically free but you get what you pay for.

                                                                                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                              Phil Shooks

                                                                                                                                                                                                                                                                                                                                                                                                                              Hi
                                                                                                                                                                                                                                                                                                                                                                                                                              I am a Locksmith, I specialize in Automotive lock & key service, I do not offer commercial or residential service. Most of my work is emergency service. Road service. At the vehicle. Replacing lost keys, programming transponder/chip keys repairing/ replacing locks, unlocking vehicles. I am looking for a cloud based or online POS system w inventory control, bar code scanning, CRM, Scheduling, possibly w quickbooks integration, or 1 w its own reports. Android smart phone and tablet compatible would be nice. These are what I use a motorola droid mini phone, and a samsung galaxy tab 2 . Any suggestions, or ideas would be appreciated. Phil

                                                                                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                Amad Ebrahimi

                                                                                                                                                                                                                                                                                                                                                                                                                                Phil,

                                                                                                                                                                                                                                                                                                                                                                                                                                I’m going to send you an email so we can discuss.

                                                                                                                                                                                                                                                                                                                                                                                                                                Thank you,
                                                                                                                                                                                                                                                                                                                                                                                                                                Amad

                                                                                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                  Chapin

                                                                                                                                                                                                                                                                                                                                                                                                                                  NO ECOMMERCE SUPPORT AT ALL NOW!!!

                                                                                                                                                                                                                                                                                                                                                                                                                                  NOT EVEN SHOPIFY.

                                                                                                                                                                                                                                                                                                                                                                                                                                  DO NOT USE, WASTE OF TIME.

                                                                                                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                    Craig

                                                                                                                                                                                                                                                                                                                                                                                                                                    I have a new Star SM S200I bluetooth printer, why can you not support it?. I am a trial user and this might be a deal breaker

                                                                                                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                      Lisa

                                                                                                                                                                                                                                                                                                                                                                                                                                      In general Shopkeep is fine. Lots of bugs. Definitely good only for coffee shops, etc. I have a small pet boutique, I have had nothing but headaches.

                                                                                                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                        sunder

                                                                                                                                                                                                                                                                                                                                                                                                                                        our is small grocery storeThe Mac register is built for stores with hundreds or thousands of items. This version has no buttons for items, so all goods sold must be rung up with barcode scanning or utilizing the keyboard to run an item search.No End-of-day SummaryNot Customizable Button Management DifficultGift Card Processing TroublesomeNo General Ledger Systemwhen these problems will be solved

                                                                                                                                                                                                                                                                                                                                                                                                                                        3

                                                                                                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                          Royce

                                                                                                                                                                                                                                                                                                                                                                                                                                          Not sure what you are reviewing but it doesn’t seem to be ShopKeep. It is actually ideal, capacity wise, for your store. I can’t see using this in a huge store. This version has pages and pages of space for buttons. There is an End-of_Day summary. It is the first thing on the Report menu. You can customize MANY of the features of the program and the way it looks to your cashiers. The Gift Card Processing can’t be troublesome because it hasn’t been released yet.

                                                                                                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                            Jennifer Carr

                                                                                                                                                                                                                                                                                                                                                                                                                                            You must work for Shopkeep, I haven’t seen anyone but you defend them like this-it’s the worst POS system I’ve encountered in 20 years and I’m shouting it from the rooftops! I am a business person who uses my time wisely so I’m not wasting it, but I’d hate to see any other poor person go through the NIGHTMARES MY MANAGER & I HAVE– will tell anyone who asks, the worst POS EVER CREATED!!!!!

                                                                                                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                              Nate Fox

                                                                                                                                                                                                                                                                                                                                                                                                                                              If you have thousands of items best you look at Revel Systems iPad POS for such features you are asking for. ONly bad part is you have to pay for it so if you are not in a place then do not bother as they charge 1000 for software upfront for each station and 50 dollars a month for each station. But it will work for grocery stores that have over 10000 items which sounds like you need. It also has gift cards from multi vendors not just one.

                                                                                                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                Dilip

                                                                                                                                                                                                                                                                                                                                                                                                                                                Hi thanks for your reviews. I am looking for a cloud based POS solution and I was very close to using VEND. The only problem is I live in Singapore where 1. Service tax of 10% 2. GST 7% is imposed. Vend could not handle two tax types (though I suspect it’s not a difficult problem to get around). Do you know any solutions specifically for a bar/cafe? We do like Vend of everything we have seen so far. We require a firm that works globally and not city or country specific.

                                                                                                                                                                                                                                                                                                                                                                                                                                                2

                                                                                                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                  mitch

                                                                                                                                                                                                                                                                                                                                                                                                                                                  will they be able to take gift cards soon? any time clock function being considered?

                                                                                                                                                                                                                                                                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                    Jon Taylor

                                                                                                                                                                                                                                                                                                                                                                                                                                                    Time clock was recently announced and gift cards are coming before the year end last time I was reading their forums.

                                                                                                                                                                                                                                                                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                      Just-a-guy

                                                                                                                                                                                                                                                                                                                                                                                                                                                      Yep, gift card feature will be arriving pretty soon.

                                                                                                                                                                                                                                                                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                        Rebecca

                                                                                                                                                                                                                                                                                                                                                                                                                                                        Wow. Good to see the POS system I researched and chose has the highest rating. However, not having gift card integration is TERRIBLE and extremely frustrating having to log in to Mercury Pay Virtual Terminal (which takes logging into the main screen and logging in AGAIN to the second screen just to issue a gift card or swipe it for use.

                                                                                                                                                                                                                                                                                                                                                                                                                                                        When they have this integrated as well as better RETURN options, it will be a GREAT POS system…

                                                                                                                                                                                                                                                                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                          T Costimo

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Shopkeep software is massively buggy

                                                                                                                                                                                                                                                                                                                                                                                                                                                          1

                                                                                                                                                                                                                                                                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                            Amad E.

                                                                                                                                                                                                                                                                                                                                                                                                                                                            Thanks for the comment T Costimo. Can you give us some examples?

                                                                                                                                                                                                                                                                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                              Nate Fox

                                                                                                                                                                                                                                                                                                                                                                                                                                                              That is pretty funny as i have tried a lot of software out there even Microsoft that is what 30 years old and it is still buggy not sure what you mean by shopkeep is buggy? 😉 I think software is to be expected buggy. Heck my iPad has bugs in it why you think they put out a 7.0, 7.1 7.2 7.4 so fast for the iPad IOS releases? They got bugs to so don’t knock Shopkeep for being buggy. Respect the software designers that work hard to build software to help the world succeed!

                                                                                                                                                                                                                                                                                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Anthony Carestia

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Very nice look and feel, but only one tax rate and only one special tender type…those are limitations I cannot live with.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Leave a Reply

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Your email address will not be published. Required fields are marked *

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Your Review

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Comment moderation is enabled. Your comment may take some time to appear.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                Please read the "User Review and Comment Policy" before posting.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Share

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.