Lightspeed Retail Review

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Date Established
2005
Location
Canada

Overview:

Note: There are two separate LightSpeed POS products, though the distinction isn’t always clear. LightSpeed OnSite (also called LightSpeed Pro) comprises software that is installed onto your desktop Mac and is available in most countries. LightSpeed Retail (also called LightSpeed Cloud) is a cloud-based POS system that is only available to US and Canadian residents. This review looks at LightSpeed Retail.

Lightspeed, the Montreal-based software company whose POS solutions are now used by over 20,000 people, set several major benchmarks in 2014. It launched a host of new services, chief amongst them LightSpeed Cloud (later to become Retail), LightSpeed Web Store, and LightSpeed Payments (don’t worry, we’ll make sure you understand the difference by the end of this review), secured $35 million of investment and also continued to develop tailored solutions for restaurateurs.

LightSpeed Retail is best-suited to medium-sized retailers who need some of the functionality typically required by larger companies. It has found a strong following amongst those running high-end boutiques, largely because of extensive customization options and flexible register functionality. That said, any retailer, boutique or not, will feel at home using it.

Lightspeed was founded in 2005 by software engineer Dax Dasilva, a developer who began writing programs at the age of 13. In 2002 he helped create store-management software for Apple. Dasilva kept improving on that initial attempt, and a few years later Lightspeed OnSite, the forerunner to Retail, was born. During this period, the company received a hefty retinue of rewards and accolades. It won the Retail TouchPoints Next-Generation Retail Award in the Payments/POS category. Additionally, OnSitefit Magazine put the company on its Hot 50 startups list in 2010 and placed them on OnSitefit 200 lists for 2011 and 2012.

So, with all of the recognition and growth that initially surrounded Lightspeed OnSite, what do we make of its cloud-based cousin, Retail, a product that evolved out of the 2013 acquisition of MerchantOS? The first thing worth pointing out is that most of the features that made OnSite such a well-received product have remained intact. The software is still characterized by depth of functionality and the ability to tailor the infrastructure to meet specific needs. The second thing which marks an improvement over OnSite is Lightspeed Retail’s well-balanced and beautifully minimal interface – no small feat when viewed in light of the myriad functions on offer. Finally, and most vitally, the software is cloud-based. This is important because it’s the direction that most retailers are moving in.

One of the reasons cloud-based POS systems are booming at the moment is because they remove the responsibility for maintenance from the end-user, allowing you to run a fully-functional system with limited technical know-how. Should something go wrong, you essentially have an entire IT team at your disposal. All your information is automatically backed up and accessible from any device, and integration with third-parties, such as email marketing clients, is seamless.

When you compare Retail side by side with OnSite, the two are pretty equal in terms of functionality, and Lightspeed has removed both products’ large upfront software license fees, changing to a subscription model. This means that they don’t have to compete on price, but puts Lightspeed in the awkward position of selling two distinct products that essentially do the same thing and cost the same amount. Determining which one is superior is largely a matter of opinion. Some people might not mind the extra responsibility that comes with OnSite, and others might dislike Retail’s minimal design. Before making any definitive statements about which one is better, let’s dig a little deeper into the features…

Price:

The good news for prospective users of Retail is that Lightspeed has simplified and reduced its pricing model, though the array of add-ons can still be a tad confusing.

As you’ll see later on, cost-of-service constitutes one of the biggest criticisms of Lightspeed, past and present. The old model was based on a traditional upfront fee for user licenses and then included additional costs for optional modules, mobile licensing, and support beyond the first year; by today’s standards, it was fairly prohibitive. A modest setup with one iPad register could still end up costing you $2,200 in license fees, and starting in year 2, premium support (comprising phone support and software upgrades) would be another $600 a year.

In addition to being expensive the pricing model was complicated and confusing, so the new pricing rollout has been a welcome change. Unfortunately, it is still comparatively high. On top of this, the add-on fees for additional registers and web-store syncing seem a little like shameless profiteering. Extra costs can be difficult to justify when there are so many competitors offering similar products at a slightly lower price.

Small

  • $89/mo, $76/mo if billed annually.
  • 1 register
  • 5 employees

Medium

  • $149/mo, $128/mo if billed annually.
  • 2 registers
  • 10 employees

Large

  • $259/mo, $222/mo if billed annually
  • 4 registers
  • 20 employees

Add-Ons

  • $51/mo for each additional user.
  • $9/mo for each additional employee.
  • $59/mo ($49/mo if billed annually) to add web store with a limit of 2000 products. Advanced web store is charged at $85/mo ($49/mo if billed annually) and allows for unlimited products.
  • You can also add “Advanced Reporting” for an extra $25/month ($21/month if billed annually).

All plans include unlimited products, customers, and transactions, software upgrades and premium technical support. Retail has a trial period of 14 days.

As I mentioned, my main issue with Lightspeed is the high cost compared to other iPad providers with a similar target market (ShopKeep and NCR Silver both have a price range of around $50/month, with all the add-ons included). If you’re a small to medium-sized retailer it’s likely that one of these better-priced alternatives will meet your needs adequately. All of the functionality Lightspeed boasts – solid inventory management, deep analytics reporting, and marketing campaign management – is offered by similar providers. The only difference is that these other POS systems aren’t as flexible (likely why boutiques, who often need custom options, have gravitated towards Lightspeed Retail) – something to consider when you are making a choice. You should ask yourself whether you need nuanced functionality or whether something more generic would work equally well.

Web-Based or Locally-Installed:

Lightspeed Retail is totally web-based. The upside to this is that you don’t have to deal with backups and software updates. Getting up and running is also a more fluid process. HTML5 caching has been introduced so you can make sales during periods of outage (during which time card transactions will be queued). All this means is that, if you’re serving a customer without an internet connection, their transaction will be sent to the processor once a connection is re-established. Most POS providers now offer this feature.

Specific Industry:

Lightspeed Retail targets (you’ll be surprised to hear) retail settings. It also offers extensive features for selling services alongside physical products. With the ability to create estimates/quotes, service and repair orders, and define labor costs, the software is useful in a variety of settings, from oil-change shops to Brooklyn storefronts where beautiful people in thick-rimmed glasses sell artisanal llama cheese. One of the stand-out areas of this software is the amount of register functionality offered, something not readily available in similar POS system providers. Note: If you’re a food-seller, then have a look at our LightSpeed Restaurant review; Retail won’t be suitable for your needs.

Specific Size of Business:

Any size business will work happily with Lightspeed Retail, though the definite target market seems to be medium sized businesses or those that require custom elements and added flexibility. That said, the software is so feature-rich – with functions to support every part of the retail cycle, from ordering and purchasing to stocking and selling (as well as extensive CRM capabilities and employee management) – that it appeals to even the largest of big box retailers.

Ease of Use/User Friendliness:

Both the front and back-end of the software are extremely intuitive. The initial set-up, completed in the in-browser software (though you can manage it from your POS), is a step-by-step process including a catalogue of item with which you can populate your inventory. There is also a wizard that will guide you through every part of set-up if you need it.

The organization of the management area is basic in the best possible way. All of the functions are grouped into categories on the left-hand side, and the most commonly-used options are the most prominently displayed. This might seem like an obvious thing to do but you’d be surprised how many POS dashboards hide away the most vital functions. You can start, continue, or refund a sale with veritable ease, create special orders and even set a lovely customer display for when you’re away from the register.

All of the functions are accessed through simple, large buttons and once you’ve got the hang of Lightspeed Retail you’re not going to forget how to use it (bar an interface re-design of course). There’s a high degree of inventory customization, reporting options, and customer tracking – all of which are incredibly easy to access and use – manageable from a single page (so you don’t have to cycle through different screens). Similarly, the management of your customer database is a breeze.

Accessing reporting is a little bit more complicated, with dozens of compiled reports to choose from. Still, it’s nothing that can’t be understood with a little bit of devoted time.

One final point: the iPhone app is very basic, so don’t expect too much from it. You only have the option of scanning items (there’s no item lookup) and viewing the amount of sales made over a pre-defined period. That’s it.

Hardware/Operating System Required:

The Retail App and associated hardware will work with any 3rd generation or above iPad or iPhone, though bear in mind that you can’t make sales through the iPhone; you must have an iPad. As of the time of writing this review, my understanding is that the one exception is the iPhone 6, for which hardware is not yet supported. The in-browser option will obviously run on any computer with an internet connection.

Lightspeed sells all peripheral hardware themselves and offers two bundles:

iPad POS Hardware Kit ($999) – Includes APG cash drawer, Vault Simplicty Base (an iPad stand), Bluetooth socket scanner, receipt printer and receipt paper. An iPad is not included.

iPad POS Hardware Kit Plus Aerohive ($1999) – This bundle, which is available exclusively in the US, includes the standard (above) hardware kit and also an Aerohive Wi-Fi router and “Embedded Verizon Network LTE.” If you’re as technologically challenged as I am then these phrases might be just another mouthful of gobbledygook. As far as I can tell, both the LTE and the router are designed to offer speedier, safer transactions by providing 4G access and an established firewall.

Any of these peripherals can be purchased separately if you don’t need a whole bundle. For models and pricing, check out Lightspeed’s hardware page here.

Features:

The main issue I’ve raised so far is Lightspeed Retail’s comparatively higher cost, but even a cursory look at the features will show that there is a justification for the extra $15 or so you’re charged every month. I’m not saying that I agree with Lightspeed’s pricing model, but it does have a basis.

Multi-Tender Options: All payment types are accepted: cash, credit, debit, check, gift card, and store credit (either from exchanges or established house credit accounts). You can print and/or email receipts (and gift receipts) with product descriptions and notes. Gift certificates/cards also have a barcode for ease of use and can be reused (their balances can be changed). The option to apply discounts is readily available through the register and you can hold and suspend sales and return to them later, or transfer them to another device. Adding new/existing customers to a sale directly through the POS interface is seamless. Performing returns and exchanges is equally easy.

Inventory Management: The options for inventory management can go fairly deep depending on your particular needs. The basic process – adding descriptions, category management, and reorder points – is relatively simple. Amongst the more advanced features are customizable tags (so that you can essentially create your own inventory taxonomy for searching for items), multiple attributes (large, medium, small etc.), and the ability to assembly items into groups, including serialized items.

Purchase Order Management: You can track vendors, complete PO’s, and receive orders. For selected vendors there are more advanced options, such as direct catalogue ordering from within LightSpeed.

Employee Management: There is a basic time-clock for employees, operated through an easy-to-set up pin, as well as a log of employee sales and inventory changes. You can set up customizable roles from within the management area.

Work Order Management: You can create work/repair orders, track repair progress, and print claim checks and service labels. The labor option also allows you to time and bill work orders based on time worked. You can schedule appointments for services and turn quotes/orders into invoices/sales too.

Customer Relationship Management: The ability to add customers to your database is available on both desktop and iPad. You can track contact information, credit limits, and transactions. Other great features include the ability to set up different customer categories to offer specialized discounts, track outstanding balances and past-due accounts, track all your print statements, apply payments to invoices and balances, or use credits against future sales. Integration with MailChimp is now also available for email marketing management.

Reporting: There are hundreds of pre-set printable reports. Customize reports may be filtered by day, week, month, or year. View your profits by total revenue or margin. There’s also a desktop browser export feature – any report lists can be exported to Excel in spreadsheet format.

Multi-Store: Lightspeed allows you to transfer inventory between locations, and provides full visibility of all inventory from stores and warehouses (you can look-up to see if another store has the product a customer wants).

Automated eCommerce integration: It’s possible to automatically have inventory updated to your Lightspeed web-store and sync any sales made through it with your backend.

Integrations/Add-Ons:

Lightspeed makes Retail’s API available publicly so that customers can create their own integrations to suit specific needs. However, current available integrations include:

  • QuickBooks: This integration exports files from Retail into QuickBooks‘ .iif format to meet your bookkeeping needs.
  • Perkville: Perkville allows customers to refer their friends to your business in Perkville in order to get discounts, promotions, and deals at a specific store location.
  • Swarm: Swarm is an advanced CRM analytics tool that allows you to see what’s selling and to whom, helping owners to target top customers and increase sales.
  • MailChimp: You can synchronize your Retail contacts with MailChimp and start campaigning. MailChimp is an email marketing campaign application, and its integration into Retail means you’re always promoting to the right people.
  • Shopify: When you connect your POS to the Shopify online store application, you can manage your inventory all in one place. It also allows you to import items and customers from Retail into Shopify and vice versa.

Compatible Credit Card Processors:

In the U.S., Lightspeed Retail has two compatible credit card processors: Merchant Warehouse and Element Payment Systems. In Canada, Element Payment Systems is the only option. ”Batching” is done at the end of the day automatically.

Customer Service/Technical Support:

Since Retail is priced with a subscription model, premium technical support is part of the service. Phone and live support is available as follows:

  • Monday to Friday: open 24hrs (closing at 1:00 am EST on Friday night)
  • Saturdays: Open from 10:00 am to 1:00am EST
  • Sundays: Open from 10:00 am EST (back to 24 hrs)

There’s email support available as well, and a searchable support page with a database of troubleshooting and “How-To” articles. Lightspeed Retail has an extensive and detailed user guide available online, and all Lightspeed products come with an online knowledge base that has answers to almost any problem. Lightspeed also has active Facebook and Twitter pages featuring links to stories of interest and customer profiles, and fostering a community around the company’s products.

Negative Reviews/Complaints:

Consumer response to Lightspeed Retail is generally positive, but that does not mean it is without faults. An iTunes App Store review, for example, describes the product in less than glowing terms:

Terribly buggy, awful unintuitive design. Has pretty much half the functions you need, even in this new version that contains the retail manager app inside. Basically just cut and pasted it in, it barely functions if at all. Constantly crashes, not recommended for a professional business. Definitely doesn’t live up to the name in terms of speed. Please put some competent coders on staff and make your app actually work.

This review is on the rare side: most of the negative comments I’ve seen center around support issues, but don’t mention any tremendous headaches with the software. Those kind of complaints were more common with OnSite, but as the software has matured and grown into Retail, the number of complaints has died down.

Personally, my chief complaint is with Lightspeed’s very aggressive customer pursuit. Each time I signed up for a trial with OnSite or Retail I had an email within 30 seconds (obviously automated) from one of Lightspeed’s salespeople. I always leave bogus phone numbers on signup forms—555-1234, usually—because I don’t want any calls.  Lightspeed is the only company where someone emailed me to tell me number didn’t seem to work.  But they all keep emailing, for one reason or another.

When I did reach out to one rep to get some questions answered, he took this as his cue to call me daily for about a week, leaving messages that I needed to call him back and it was urgent to do so before special pricing was no longer valid. This persistence was despite me telling him that I didn’t want him to call me as a follow up. “If I’m interested,” I told him, “I’ll let you know.” Needless to say, he just kept calling.

Positive Reviews/Testimonials:

Overwhelmingly, Lightspeed users have good things to say about the POS. Here’s a sampling of the most recent user comments at softwareadvice.com:

We have been using Lightspeed for a few years now and can’t believe we functioned without it. We thought we knew what was selling in our store but once we were able to run reports with clear and precise data, we were able to see what was really happening…We just opened two new locations and are now utilizing the Multi-Store feature-this feature has saved us a lot of time and makes everything very easy and organized..The customer support is awesome, very thorough in their responses and assistance.” – Carrie from Desert Island Trading

The easy to use POS screen made training our employees a breeze…Inventory tracking is one of the biggest strengths of this software…We also added the Lightspeed webstore when we switched to Lightspeed – and we’re so happy that we did.”  Justin from Shop Good

Lightspeed simplified the point of sale system for me and has been one of the best decisions I have made since opening my doors.”  Cameron from Nutrishop STL

MerchantOS, Retail’s predecessor, had a very good reputation among its users; many were happy enough with it that they were worried what changes the new ownership would bring. Fortunately, it seems that they worried for nothing.

Final Verdict:

Lightspeed Retail is in an interesting position. As I mentioned above, the company built up a successful business selling local server software (Lightspeed OnSite), and then bought out a company selling a cloud-based equivalent. Lightspeed is selling both products now, with two separate teams, and I imagine the sales guys are happy if you buy either one.

Though there are still enough people too nervous to host their business-critical data in the cloud, it doesn’t make sense to keep offering both solutions in the long-term: there’s got to be a unified vision between the OnSite and Retail versions or Lightspeed will seem as if it’s in perennial transition. Besides, why on earth would someone want to end up paying more for OnSite, in terms of the actual monetary cost and total cost of ownership, when Retail does the job just as well and with more ease? In a 2013 TechCrunch interview, founder Dasilva justified OnSite as a “…more visually rich, omnichannel” product that’s particularly suited for retailers who want “the full Apple aesthetic.” That was two years ago, though, and things have changed in that time. The cloud is far more sophisticated than it used to be.

The good news for Lightspeed is they’ve got one of the most robust and easy-to-use solutions in today’s POS market. Lightspeed Retail is good. Very good, in fact. For small to medium-sized business that want to balance a simple, intuitive interface with strong functionality and a data-driven approach, it’s a definite contender. There are a few nuances to iron out, but for my part I highly recommend Lightspeed Retail.

 

 

Amad Ebrahimi
Amad has worked in the eCommerce and online marketing world since 2002. He started as an eBay seller, then slowly graduated to building & marketing his own websites and consulting others to do the same. He founded Merchant Maverick out of frustration with all the misinformation and shady tactics that he encountered when trying to find a merchant account for his and his client's businesses. He's the man behind most of the merchant account reviews, and articles posted on MerchantMaverick.com. Have any questions related to credit card processing? Talk to him.
Amad Ebrahimi
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75 Comments

    chris huber

    Terrible from the beginning from recieving the wrong cash drawer and cables to endless problems with freezes, time outs, updates not ready for prime time a clunky and unintuitive 5 page process for processing a sale, all topped off by tech support unavailable when a merchant actually has time to deal with the issues. The salt in the wound they refuse any kind of a refund and continue billing me after I have shut off the service and told them on the phone not to bill anymore. there are thankfully better systems and support out there. I will be taking this company to court to get my money back.

    RatingNot Rated
    Angela

    Hi Chris,

    I hope you’re doing well. As I told you in our previous emails, as you pay monthly, you can unsubscribe from our services at any time. Simply log into your Lightspeed Retail account, and go to the ‘Settings’ tab on the left, then click the ‘Subscription Settings’ button and deactivate your account.

    Also, another thing we discussed was our callback option when you call into support – if you call in and there is a long wait in the queue, there is no need to wait on hold! Just leave your number in the callback option and you will keep your place in the queue without waiting on hold. I know my colleague Jen in Support was trying to assist you with your cash drawer issue; if you would like to reply to her email, she can re-open the case and continue troubleshooting with you.

    Thanks,
    Angela
    Customer Success, Lightspeed

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    Ann Peterson

    I am kicking myself for signing a long term contract. For me this is not the Point of Sale system that I need. I left Quickbooks POS because I really needed a web based system, and I chose this one.
    The best part are it is web based, you can add new items from distributors catalogs (as long as they are up to date) and the master order for basic inventory items.
    My issues are many but here is a breakdown:
    1. You can not return anything to a vendor….they say they are working on an update so this won’t be an issue anymore, however this change has been recommended by users for a very long time and they are just now working on it.
    2. If you go to sell something and the system does not see anything in stock, it will magically add enough to your inventory to complete the sale. This does wonders for the accounting side! I don’t understand why they will not let you go into negative inventory, but it doesn’t.
    3. If you sell an item as an each but buy it as a case, the reorder/master order will not work correctly. For example I buy a case of 200 treats and sell them as an each. If I set my reorder for 1 case when I have 0 cases, I will end up with 200 new in stock and up to 199 from the last case. If I set my reorder point to be a 50 each, I have to set my desired level to 51 (ordering 1 case)…the problem with that comes when order day comes and my instock has fallen to 45, then it orders 6 cases. This is for anything you buy as a case and sell as an each.
    4. Reports…There are a few reports that I need my employees to have access to, but there are many reports I do not want them to have access to. The problem with the software is, it is all or nothing for reports. I can not set it up so they can see the ones that need, without giving them access to ones they should not be seeing.
    5. Printing price tags is the biggest headache for me. It is way too long to try to explain, just know if you want to print price tags before you finalize an order this is not the program for you!
    6. If there system is down, you are dead in the water. Since April 17th till today August 5th I have experienced 11 outages that ranged from 5 minutes to an hour. Yes that is when customers walk out the door. I am paying for this service and they are costing me money.
    7. Random dislikes… No spot for check numbers. Anytime the cash drawer is opened a receipt is printed, and every time a receipt is printed the cash drawer open…even for debit transactions, it will also print 2 copies of every credit card receipt, I have numerous customers that do not want the receipt, so I am just wasting paper. There is no auto fill for customer names or items. There is no warning of duplicate UPC’s or Customer names. There is no customer loyalty program or rewards program in the system, I have to pay an outside company in order to give my customers a rewards program.

    Rating11111
    WineNYC

    We’re experiencing an outage as I write this. It’s been down for the past 2.5 hrs. I’ve probably lost at least $1000 in business. This is completely unacceptable. I’ve been experiencing outages at least every 2 weeks for the past 2-3months. Probably the least reliable cloud based POS system I’ve ever used. I’ve also tried to contact my account manager, but he never responds to my emails or phone calls, so horrible customer support to top it off.

    RatingNot Rated
    Angela

    Hi Lawrence,

    My colleague Joseph has been trying to reach out to you to discuss the outage and apologize for what happened. Feel free to send him an email at success@lightspeedpos.com so you two can set up a time for his call.

    Thanks and have a great day!

    Kind Regards,
    Angela,
    Customer Success, Lightspeed

    RatingNot Rated
    Angela

    Hi Ann,

    Thanks for taking the time to write another review. You have been very diligent at continually providing feedback, which I have in turn brought to our Product Management team. I’m sorry to hear that you’re still not enjoying your Lightspeed experience; unfortunately it takes time to develop the very specific product features you have requested. I think you may find it difficult to find a POS that fulfills each of your requests as well. I know you have my personal contact information, feel free to continue providing feedback to me directly and I will continue to pass it to Product.

    Thanks,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated
    Michael Rudel

    Decent product. Poor uptime. Multiple-hour outages multiple times a month. Cripples a retail business when they’re unavailable.

    You can view their outage history at http://status.lightspeedretail.com/ and between March and July of 2015 it has been downright terrible.

    Rating33333
    Angela

    Hi Michael,

    I would like to sincerely apologize for the outages that have taken place since the beginning of July. We know that our software is critical for your business and that these outages are unacceptable. Our engineers have been working around the clock night and weekends to ensure that outages like these will not happen again, and all updates to improve the system have been during off hours around 1-2am.

    We want to see your business grow, and rest assured, we are doing everything possible on our end to avoid future problems. We love serving our growing base of customers and want to provide the best product and service possible, however unfortunately this rapid growth comes with its own growing pains. You should have received emails from both our CEO and VP Engineering which explained that an abnormally heavy load on our database caused the network connection for all our servers to go down. To try and prevent this from happening again in the future, we are putting measures in place and looking at solutions to minimize the impact of any unforeseen incidents.

    Sorry again for the major inconvenience caused on your business.

    Kindest Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated
    Michael Rudel

    We’ve received adequate communication, but we’ve lost confidence in it. It’s been 6 weeks of frequent outages, and we’ve received many e-mails talking about measures taken and improvements done and investigations being launched.

    Just Friday an e-mal was sent proclaiming “successful infrastructure upgrades” that was followed literally 10 minutes later by another multi-hour outage. An earlier outage’s root cause proclaimed that “user behavior” made matters worse, which sounds like victim blaming to me, the user.

    This happened during the busiest part of the retail season. From a company that purports to understand the retail business better than their competitors. You couldn’t predict increased load during July and August? Lightspeed has admitted it’s due to “growing pains,” but I still get 3-4 sales e-mails from them a week.

    This isn’t okay. A POS can’t be down all the time and just keep apologizing and being wrong and acting like words are sufficient. Retailers depend on their POS for their livelihoods, and the customer experience the retailer received is amplified to each of their own customers.

    The fact you’ve made your employees miserable with lack of planning and foresight leading to long hours doesn’t make me feel any better. Scaling websites isn’t rocket surgery, you guys dropped the ball and lots of people are suffering because of it.

    Rating11111
    Luke Warman

    Probably the worst pos system I have ever dealt with in my 20 years of customer service. It is nothing but fancy glam over garbage. If you are looking for a POS system that has easy to use pricing matrices, can handle an inventory of 1000 or more items. This is not a pos system for you. If you have a booming etsy store and want to organize your sales. This is the product for you.
    Lightspeed is designed for one time clients/customers, it is not designed for repeat customers. It is not designed for to handle work orders, dockets, or to help in the organization of incoming orders. This is purely designed for if the customer orders a sandwich, they receive a sandwich. I would not suggest this for any shop that has any complexities to there business(multiple billing options) or inventory (over 1000 item inventory) or pricing (quantitative pricing).
    Updates for this POS are slow, and often more associated with the look and feel of the POS not the simple ability of calculating figures, reporting, and communicating to your transaction terminals.
    Support onsite can be done through a reseller, but it is most likely as a user you will know more then they do regarding the POS. The support from Lightspeed has a follow up time of 5-8 months.

    Rating11111
    Angela

    Hi Luke,

    Thanks for your feedback, sorry you didn’t enjoy your experience on Lightspeed OnSite. I see that you have migrated over to its sister product, Lightspeed Retail, I hope you are enjoying that experience much more!

    Best Regards,
    Angela,
    Customer Success, Lightspeed

    RatingNot Rated
    Tina Polk

    I am a brand new user and very concerned about all the negative reviews. We have not gone live yet, still trying to learn everything before we do go live and are in the process of getting all of our thousands of inventory items on a spreadsheet with all the information we need. We have used the help, chat, and called tech support numerous times trying to get certain information. Some have been helpful and some very frustrating. Not sure I made the right decision to invest in Lightspeed at this point.

    RatingNot Rated
    Daniel Zandt

    Hi Tina,

    My experience with Lightspeed was a relatively positive one, so I wouldn’t worry about it before you try it out live. I think the tendency for reviewers is to come online when they’re unhappy, so it does skew the image a bit. There are probably many more happy customers than their are unhappy ones.

    RatingNot Rated
    Tina

    Daniel thank you for an encouraging response.

    RatingNot Rated
    Angela

    Hey Tina,

    Thanks for your comments, we’re happy to have you onboard as a Lightspeed customer! Daniel is right, many people who post online are the ones who have had unhappy experiences for one reason or another, but I can ensure you that we have thousands of happy customers who love using Lightspeed. I see that since your post, you have been in direct contact with Derrick, our Support Manager, so hopefully your support experience has improved. However since you haven’t yet gone live with your account, I would love to set you up with a follow up orientation session (much like the one you already had), so you can get fully versed in the product and we can get you ready to go live with Lightspeed. Do not hesitate to reach out to our onboarding team so that they can set you up with a session at onboard@lightspeedpos.com.

    Best Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated
    Doug McIntosh

    Buyer’s remorse beyond belief here. The program freezes all the time, I have to uninstall and reinstall every week. This POS system does not integrate with Quick Books Pro, the only way to remotely use it with Quick Books Pro is to set up a PO for every item. That being said it will not integrate sales or inventory. I’ve had the system 60 days and I’ve had to call them no less the 45 times. On day three when I found the software is junk and it does not integrate with Quick Books Pro, I asked for my money back…I was basically told good luck with that. I cannot wait until my contract is up. DO NOT BUY THIS LIGHTSPEED.

    Rating11111
    Angela

    Hi Doug,

    I’m so sorry to hear you are not enjoying your Lightspeed experience thus far. However I looked into your account and saw that you have been working directly with a couple of our upper support technicians to get everything running smoothly. We also offered you two complimentary months of service for the inconvenience. We do in fact integrate with QuickBooks Pro for accounting purposes, however as we are a separate point-of-sale system, you are correct, the inventory is not integrated into QB. I hope you continue to lean on support until you are a satisfied Lightspeed customer, and do not hesitate to reach out to me directly if there’s anything I can do to help!

    Kind Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated
    Jason K.

    Hello,

    We were a past user and decided to try a new POS and now considering coming back. Our primary goal was to find a reputable Magento integration and hopefully avoid 3rd party connectors. We’re using Magento 1.9.x and had a terrible experience with the ‘Free Sample Code’ provided by LightSpeed and I see they discontinued it. There are other options out there now, or 3rd party integrations for LightSpeed on premise and cloud.

    This review is primarily shooting down the Magento Connector of the past, it was horrible. Terrible support and LS support had no clue as to what was causing the slow data updates, (1-2 weeks!), duplicate data and inventory sync barely worked. I need to know what’s New today for Magento! I rely on Magento for 80% of my sales, and need a POS that will sync properly with Magento. I really like the LS cloud product and hoping this is the way to go now. The on premise and Magento was a nightmare and not interested in going backwards again.

    Rating33333

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi Jason,

    Thank you for taking the time to post a comment. Although I am unable to find your account, I hope you have since come back to us! Unfortunately there is no Magento integration for Lightspeed Retail (our cloud-based solution), however we are always looking to expand our partners and integrations to add additional functionality to our products. There is currently an integration with BigCommerce in the works that will be available soon, and perhaps there could be one for Magento someday! If you have come back to us and made the switch from Lightspeed OnSite to Lightspeed Retail, I hope you have benefitted from one of our onboarding orientation sessions with one of our Product Specialists. Feel free to reach out to our onboarding team at onboard@lightspeedpos.com to schedule a time if you haven’t done so already.

    Kind Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated
    Andreas Riedel

    We have been using the light speed POS for a number of years now without any major hassles. We bought the software upfront, had tech support for one year, which was very hard as we are 12 hrs in time difference to Canada and cost me many nights to adopt the system to our needs. However, the support in those days was acceptable, given that Lightspeed had only been going for a short period of time and the focus of the company was to retain customers, rather than a rapid expansion.
    After experiencing some difficulties with upgrades we decided to keep the system running as long as it remained stable, which it has been, and do not partake in the yearly maintenance plans.

    I would like to make one point in addition to the comment by the other users mentioned.
    We built a large database with a lot of built products and associated products. In total around 35 thousand built products. Unfortunately there is no way to export such a database intact and import it with all associated products into a new Lightspeed database. This is what we wanted to do when we wanted to open another store that is independently run by another dealer (not a multi-store environment). The export function in Lightspeed will only export the products, not any associated items or the product relationship, costs etc for built products! Had we’ve been able to do that I would have considered to stay with Lightspeed.

    When deciding on a new POS consider the export of your valuable data – after all it is you who entered it all into your system! When the software provider locks part of your data away and you cannot access it even for a precise copy to be run on the same software you cannot grow your business with that software provider!

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi Andreas,

    Thank you for being a Lightspeed customer for so long! I would firstly like to share some exciting news that our Lightspeed OnSite Support Team is now available 24 hours a day, 7 days a week to help you out! Additionally, expect to hear from one of our senior support technicians in the very near future to assist you with your exporting and importing to your independent store.

    Kind Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated
    disgruntled

    Congratulations for creating one very useless and temperamental POS. Mr. Dasilva I have to say you may be smart but that does not concede to you having any logic. You’ve simply dressed up one program and sold it to several industries under different names. Thank you for being a complete … when it comes to software development. Certain things are not able to be customized on your system. Your support line sucks, hard, as they seem to take the weekends off which, I’m sure you must know (grin), are very busy for all sectors that you sell to. I look for ward to the meteoric (idiotic?) rise of this POS.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Dear Disgruntled,

    Thank you for your comments, I’m sorry to hear that you are not enjoying your experience with us. I am the Customer Success Manager here and I would be happy to discuss your experience with you. We most definitely have weekend support to assist our retail customers during their busiest times, as well as three very different products from different backgrounds to suit all our customers’ needs. I would love to chat with you to understand your frustrations to continue to improve the experience for other customers. Feel free to reach out to me at reviews@lightspeedpos.com so we can schedule a time for a call.

    Thanks,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Christine Hellstrom

    I am reading the good the bad and the ugly to determine what people in my situation have done!
    I’m a small business, operating out of 1 brick and mortar (web store not yet up and running as a result of my own laziness) opened a second store.
    Lightspeed sales indicated that my 2 stores would be fully streamlined with the purchase of multi store. Found out this wasn’t the case so bought more components. Still hasn’t worked. I’ve inquired about a refund and apparently there is no such beast. In an effort to prove that this system doesn’t work for me, I’ve spent 5 months waiting resolution. Not happy. Not impressed. Not spending more money on an IT specialist.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi Christine,

    Since your post, I looked into your account and inquired internally as to why your multi-store functionality was not working. It will be our pleasure to have an IT specialist come on site to set this up for you and ensure it is working properly. Your account manager will be in touch with you. Thank you for your continued business and please do not hesitate to reach out to me if anything else should arise.

    Best Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Christine Hellstrom

    Thanks for the delayed reply Angela. My account managers have contacted me to set up an IT specialist to visit to install VPN equipment at both locations.
    All well and good but helping me identify that I don’t have the right equipment BEFORE selling me component after component (nearly a year later) is not only poor customer service but poor customer retention. Will keep everyone posted but I trust the wheels in motion will soon resolve my issue.
    Thx
    Christine

    Rating22222

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi Christine,

    Thanks for your response. I received confirmation that your multi-store was correctly installed and everything seems to be running well. Please let me know if you have any other concerns!

    Kind Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Kathy

    I switched our two stores to MerchantOS/LightSpeed Retail during the last 16 months. I’ve got three pretty major issues with the product (other than the way too aggressive sales pitches):
    – one of the big reasons I chose MerchantOS was for the Shopify integration, but the app has problems that neither LightSpeed nor Shopify will own or fix…for ex, items on our Shopify web store have dropped photos, duplicated and/or show ‘out of stock’ when our in-store inventory drops temporarily to zero (even though I’ve set, and reset multiples times, inventory tracking to ‘off’ in Shopify)…AND LightSpeed made it clear a year ago they would not support the app any longer as they had their own Web Store app..NOW they are saying that they are supporting the app…can they just agree internally on their web store and plug-in sales pitches?
    – Quickbooks exporting from LightSpeed was in any case very very limited in terms of choices you can make to streamline data import to your books…but that may be a moot point now that I’ve upgraded all our Macs to Yosemite because LightSpeed doesn’t work with QB for the Mac 2015 or online, and Yosemite only works with QB for Mac 2015…grrrrr…so we either downgrade one computer to Maverick or earlier and continue to get limited efficiencies in exporting/importing to QB, or stop using the QB integration completely
    – there’s a bug in the rather essential Inventory Count part of LightSpeed (kind of important to retailers to have accurate physical counts and not lose data integrity, but LightSpeed though aware of this problem doesn’t want to elevate the fix) that drops the vendor from every item whose quantity is adjusted up or down to other than zero when you use the Inventory Count ‘Reconcile’ function…this means that after going through the process of either spot counting or full store counts, and then reconciling, if you for ex want to see next month what has sold or what is in stock by vendor, none of the items adjusted in Inventory Count (which if you are a typical retailer, will be a major portion of your inventory) will show in those reports.
    Having made the switch from RetailPro and POSIM, I’ll never leave the cloud but I am considering switching to another POS in the next year or two if LightSpeed doesn’t address each of the problems above.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi Kathy,

    Thanks for the feedback and I’m glad to hear that you enjoy the convenience of a cloud-based system. Here is some insight will hopefully address the concerns you mentioned:

    – Shopify Support: We are no longer supporting the Shopify integration. Rather than attempting to rebuild ours, we are working with Accumula, a Lightspeed partner with a track record for creating impressive POS integrations, to create an entirely new integration.

    – Quickbooks: You are correct that we do not integrate with QB Online, but QB for Mac 2015 should support our exports just fine. If you are getting an error message, check out this help page for assistance:
    http://www.lightspeedpos.com/retail/help/add-ons/quickbooks/
    If you are still having issues, please contact our technical support and they should be able to resolve them; they can be reached 24/hours a day at 1-866-932-1801, option 2 for Support, option 1 for Lightspeed Retail. If there is a wait time, I suggest you leave your number in the call back option, which will keep your place in the queue without you having to wait on hold.

    – You’re right, unfortunately there is bug that causes the vendor to drop when reconciling inventory. Thankfully, this is a bug that has been flagged by our development team as being fixed and is ready to roll out in our next update, being released next week!

    If you have any further concerns, do not hesitate to reach out to me at reviews@lightspeedpos.com and I will make sure you are directed to the correct person.

    Best,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Jeremy

    We’ve been using Lightspeed Cloud for a year now and are very happy with the system. I’ve read all of the review here and I’m not for sure if they are talking about the MOS/Cloud/Retail system or the Lightspeed Pro system. It does get confusing having two different products under the Lightspeed name especially since they have changed the names of them again. My review here is strictly on the Merchant OS/Lightspeed Cloud/Lightspeed retail system.

    A little about us, we are Women’s clothing store with one location and we also have a online store that is hosted by Shopify. When we opened our brick and mortar store we wanted a POS system that would integrate both the online and the brick and mortar store and being an Accountant by trade I also wanted a system that would allow me to keep accurate records without having to spend a great amount of time doing it.

    Shopify Integration- Works good and does what it is supposed to do. This feature requires a download of the integration APP on the Shopify APP site. I do see however that this APP is no longer available and I called Lightspeed Cloud and I was told that they now maintain it because Shopify will no longer support this APP (assume it is because Shopify now has a POS system). I don’t know if they still offer it to new customers or only grandfathered in their current clients. I would call to verify for yourself.

    Accounting- I have never been able to get the integration to work. It is supposed to allow you to save it as an IIF file which then is imported into quickbooks. Don’t know if I am doing something wrong but it never gets to the point of saving the file. It does have a CSV export that is really simple and I just create my Journal Entry from that. It takes me about 10 minutes a month to complete the JE and manually enter it in to Quickbooks. I only do this once for month end so I could see this being a problem for shops that do it daily. If I want to see where we are at for the day or up to that day, there is a Totals report that allows you to adjust the dates to see how much you’ve sold, what discounts have been applied, your COGS and what your profit is. It takes about 2 seconds to run the report and adjust the dates.

    Inventory- Works great for tracking inventory and COGS and there are reports that allows you to see how much inventory you had on a specific date (great for month end balancing), how much was added and why it was added (purchased or refunded). The only knock for us is adding the inventory into the system. Not so bad if you only have one variation of a product but complete Hell if you have several variations of a product. Since we are a clothing store we may have a Dress that comes in Small, Medium and Large along with different colors. They make you go to several screens and back for each variation. This all should be able to be done on one screen.

    Support- They have always helped us with whatever issue we had. They should have 24 hour service or an on call person and as one person stated above, they should bring back the Forum so we can all learn from other users. I think I have the system down pretty well on what works for us but I bet I could learn a ton from other users since we all use the system in different ways.

    Summary- I think the system is a great choice for any small business and I even recommended it to a colleague who opened a store and they are now using it. Of course there is room for improvement and I hope that they put their efforts toward making the system more productive and not worry so much about how it looks.

    Thanks!

    Rating44444

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi Jeremy,

    Thanks for your valuable insight!

    A few notes that I hope will be of help to you:

    – Shopify: I’m glad you like our integration! Going forward, it will continue to work as it always has, but we are working with Accumula to offer more options for syncing between the two systems.

    – Accounting: If you are interested in taking advantage of our Quickbooks integration, please feel free to contact our awesome tech support team at 1-866-932-1801, option 2 for Support, option 1 for Lightspeed Retail. If there is a wait time, I suggest you leave your number in the call back option, which will keep your place in the queue without you having to wait on hold. In cases where the file won’t download, it is typically something very simple that support can fix (ie: the Chrome browser will open .iif files in a new tab, rather than allowing you to save them to your desktop).

    – Inventory: It sounds like you are adding inventory item-by-item, which can be very tedious. You should consider using our Purchase Order feature, which will allow you to add many products into inventory from a single page, as well as allowing you multiple options to print labels and match product shipments to future invoices. To see purchase orders in actions, check out the help page here: https://www.lightspeedpos.com/retail/help/inventory/purchase-orders/

    – Support: Yes we do have 24/hr a day tech support! Please contact the number I posted above. And great idea on the forum, I will definitely look into it!

    Thanks again, Jeremy!

    Kind Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    JT

    We signed on with Merchant OS about a year before they were purchased by Lightspeed. We loved the ability to use our POS in the cloud. We don’t like that it’s not robust POS software platform. Often it feels like “POS lite”

    The special order tracking is much better than RMS, the work order management is much better than RMS.

    We switched to MOS from Microsoft RMS. RMS had very unfriendly support, and charged you a fortune every time you needed help, but they fixed the problem EVERY time. I don’t remember having any issues with actual functionality. Often we couldn’t figure it out, but the functionality was there. Occasionally I had to have custom reports written and were charged for it. But it worked 99.9%. We do events outside the store and didn’t like that we were fixed to one location or hardware solution, so we looked for a cloud solution. Merchant OS seemed integrated with the bike industry fairly well so we went for it.

    Lightspeed collects vendor information from many vendors in the bicycle industry making entry of inventory items much easier.

    Lightspeed purchased the software in from MOS about a year after we started with it. It’s my belief that the old ownership spent the entire year working on the merger rather than the development of the software. I don’t recall any noticeable changes or updates in functionality. The voting system gives them some direction on how to proceed, but they never make any progress. They just tell you they are “working on it”. Maybe in 6 months. 2 years later. Nothing….

    Things like fixing the quickbooks export you would think would be at the top of the list regardless of people voting. This is functionality that can kill a small business, I know, not many companies use QB for accounting… right? The data does not come across clean and you have to go in and manually fix many of the GL entries. If it doesn’t work well you will loose lots of customers. I don’t know if we are the only store that actually balances our books or what. What used to take 2 min in Microsoft RMS now takes 30-50 minutes in Lightspeed Cloud.

    We can’t put items on sale without using a percentage discount. This means if I’m trying to sell something at a negotiated price $465 but the original price was $549. I have to back calculate the percentage difference, then create a new discount code in the back end, then apply it to the sale. If I just overwrite the new price. It will work, but it will not show the customer how much they saved, or record the discount I gave. It will just change the final price in the inventory for that item. When you have several thousand skews and you want to put things on sale different ways this is VERY frustrating. Some things we want to have on sale by percent off, others a % above cost, others a % below MSRP, others a dollar amount off. Merchant OS told us this was something they were working on when we started with them. Lightspeed has said the same. This has not changed AT ALL and it’s been over 2 years!!!! Once you have put something on sale using the discount code, you can’t tell it’s on sale unless you open that specific item or ad it to the cash register. So, searching for sale items? Nope. Can’t do that. Pretty basic POS/inventory management functionality if you ask me.

    Lightspeed pro uses slick apple hardware so you can do mobile check out and line busting in your store. We thought these features might become available to Lightspeed Cloud, but no. It’s been a year, and nothing yet.

    The only meaningful change that has happened since Lightspeed took over from MerchantOS, has been the update to the GUI. As a retailer this is the LEAST important thing to me. I want help running my business, not selling your software!!!! The GUI interface actually got worse when they updated it, not better. There no new functionality added. Now they have created a beta update for a customer facing display. This is another thing that while nice, is not essential…. LIKE BEING ABLE TO PUT THINGS ON SALE CORRECTLY!! It’s really just a feature they can use to sell POS software to new customers.

    Another instance of buggy programming… if you use a sale rule that sells a product at a % above cost. eg. we sell product to employees at cost +10%. LSC calculates the final price based on the AVERAGE inventory cost. So, we have purchased the same item for 2 years and the price has increase every 6 months. e.g. cost started at $3 and now is at $5 each. So what should be sold to the employee at $5.50 is actually sold to the employee at $4.40. We loose money because LSC isn’t taking into account the actual cost of the item. Prices change all the time. If it’s a cost based “sale rule” it should be calculating off the actual cost, not the average inventory cost. Or at least give us the option to choose. So, now we have to manually check every single item. This doesn’t save time, we might as well use a cash register.

    It is very clear that Lightspeed is 100% focused on getting new customers, not keep the ones they have. Advertising is everywhere, updates look good on paper when you are searching for a new POS. The things that people are complaining about, you don’t find until you have the system and start using it. They have 24/7 support that is mediocre. The support staff cannot help with anything complicated. They have to forward it to a person who isn’t on staff 24/7. Most of the time we call with an issue for support, we know more about how the system works than the support staff.

    They also started “adding on”. When we signed on, we were told that any features that were added, would be included in our payments. We have been paying for a long time and got zero new functionality. LSC added advanced reporting, but want more money for that functionality!! That’s not how SAAS should work, certainly not if we signed up one way, you can’t change the rules mid stream. Well I guess you can, but don’t expect everyone to stick around.

    It’s also interesting reading other reviews here that all of the responses started happening in fall of 2014. This is clearly a marketing driven customer service to rescue LSC from the bad PR it’s getting. Perhaps if they start solving issues for their paying customers they will not have to worry about new customers.

    I’ll also mention that MOS used to have a forum for users that could post online and have threads discussing various issues. I found it very useful to find work-arounds and learn about the software from other users. They eliminated this, I’m sure because too many people were frustrated with the progress on updates and functionality enhancements.

    This is not a personal attack on anyone. Frankie and others at Lightspeed have been very helpful at times. They did fix a few of the issues they created updating the GUI.

    My overall complaint is that right now it seems LSC management’s number 1 priority is new customers, not the ones that have been paying their bills for years now. If they don’t start fixing things quick, we won’t be a customer much longer.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi JT,

    Thank you so much for taking the time to write such a thorough review and touching on all aspects of your experience. I’m glad that you enjoy the Cloud-based abilities of Lightspeed Retail, as well as our integrated vendor catalogues.

    I encourage you to continue using our voting system to request product features you would like to see; these results go directly to our Product Management department. We release updates and fixes every two weeks, so although we unfortunately may not have released a particular feature you requested, we are constantly working hard at improving and growing the product.

    I also apologize if you have been given the impression that we care more about growing our customer base than caring for our current customers. I am the Customer Success Manager here at Lightspeed and I am always interested to get helpful feedback from customers such as yourself, and always want to make sure you are cared for. If you have further feedback, feel free to reach out to me anytime at reviews@lightspeedpos.com.

    Kind Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Janet Wright

    Love the POS. Have had nothing but troubles with the e-commerce and find the response from Lightspeed very frustrating. Here I am at the busiest time of the year and can’t get the e-commerce to work correctly. Its’ been a very frustrating 5 months. And there is no one to help.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Angela Baker

    Hi Janet,

    Sorry to hear you were having problems during your busy season. We took a look at your account and see that your eCommerce cases were solved, but if you continue to experience problems, please reach out to me directly at reviews@lightspeedpos.com so that I can have have an eCommerce support technician reach out to you directly.

    Best,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Mark Chase

    Great solution for small business…as far as it goes.

    We’ve been running Lightspeed Retail for about 1-1/2 years, since it was MerchantOS. We were initially looking for a cloud-based POS that manages inventory, but we’ve found the work order management in Lightspeed to be invaluable. We process thousands of work orders per year and have to allocate them to staff based on deadlines and skillsets. Lightspeed does a great job of this, and smoothly integrates with billing when a job is done.

    The inventory module also is excellent, handling multi-store transfers with ease, and supporting advanced features like packaged assemblies, matrices, and serialized items. And bar-coding our inventory was a snap.

    Having said all of that, the one thing I would warn anyone about with Lightspeed is that developer support is virtually non-existent. Bugs are treated as features to be desired and voted on. There is no urgency whatsoever from the development team in addressing customer concerns.

    Here is my example. We do lots of credit sales to other businesses. Lightspeed’s default “Sales Receipt” is confusing to them because the word “Receipt” implies that they’ve already paid, when in fact the sale was just “charged to account”. I wanted to customize the receipt using the template they provide, to say “Invoice” if the sale was “paid” by “store account”. So I made the pertinent changes but then noticed that the tax information on the template, with or without my changes, was missing a tax total at the bottom.

    Confirmed with support that this is indeed a problem with their template, and I’ve been waiting for over a year for them to fix it with no end in sight. So I’m stuck with the built-in sales receipt with it’s misleading language, which I can’t fix myself because of lack of developer support.

    Bottom line: make sure Lightspeed covers ALL your bases before investing your time and money in the system, because it’s highly unlikely your bugs or feature requests will be addressed in a timely manner. Yes, there is a system for you to “vote” on your favorite changes, but that’s just window dressing to make customers feel empowered. Casting your max votes for a feature guarantees you nothing, however much you may need something done.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi Mark,

    Thanks for your kind words about our POS system!

    RatingNot Rated
    Angela

    Hi Mark,

    Thanks for your kind words about our POS system. I took a look at your account, and it seems that since your post, you have et up a customer receipt template and that your issue with receipts may now be resolved. During this time, we have also made huge improvement to the functionality and user-friendly customization options with our receipt templates. If you are still having any issues, do not hesitate to reach out to me directly at reviews@lightspeedpos.com.

    Thanks,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated
    Douglas Holm

    The Accounting reports leave a lot to be desired. We have a retail formal ware store and are looking for a new POS because of the reports. They are total inflexible, You can’t pull up a customer and see the complete transaction( Sales, Deposits,Payments On Account, Balances etc. In one spot.) We have layaways, special orders, deposits, payments Etc. and there is not a report that puts all of this together in one report.
    1. The inventory management is great,
    2. The support is the best.
    3. Integration with Quick book is difficult and Quick Book support is terrible, once they find you are not using there POS, they put you on hold and you do not hear from them again. Light Speed support tries to help but are limited in there knowledge of problems with down loads on the Quick Book side.

    Their accounting report are not just bad, they are terrible. If you are trying to review and analize customers, it is a nightmare.

    Rating22222

    This comment refers to an earlier version of this review and may be outdated.

    Frankie Le Nguyen

    Hi Douglas,

    Thank you for taking the time to provide us with feedback regarding reports and our integration with Quickbooks. I have sent you an email to schedule a call so that we can discuss what we are currently working on to improve our reports. I would also like to review the issues you’ve had with our Quickbooks integration to see if we can work together to ameliorate the situation for you.

    Talk soon,
    Frankie
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Rick Rodriguez

    We’ve been in the retail business since 2002. We had used the same POS since then, but wasn’t ever truly satisfied with its overall functionality. As we grew, we knew we needed a more sofisticated system. This is when we found Light Speed Cloud.
    We have been very pleased with Light Speed Cloud since. From the initial contact with them, to implementation, to ongoing training and tech support, to adding additional locations. Light Speed Cloud hasn’t disappointed.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Rick, thank you so much for posting those kind words! Hearing valuable customer feedback is what keeps us going!

    Kindest Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Craig Olson

    We installed Lightspeed Pro as our POS system, based on their claim of seamless exporting into Quickbooks accounting software. A year later and after clocking hours of calls to Support we have never successfully exported data into Quickbooks. Our maintenance plan has now expired so we are left with a dilemma: junk the whole thing and lose our investment (which is not a small amount for a small, new business) or buy another plan and hope that it all works out. Needless to say we are not happy with our choices…

    Rating22222

    This comment refers to an earlier version of this review and may be outdated.

    David Lastovskiy

    Hi Craig,

    Thanks for writing a review, I’m sorry to hear that you’re having problems exporting into QuickBooks.

    Though your maintenance plan has expired, I’m having one of our support staff reach out to you so we can resolve the problem.

    Please let us know via email if we solve your problem either with the support member or at reviews@lightspeedpos.com.

    Thanks,
    Dave
    Marketing, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Tamara Komuniecki

    We are quite pleased with Lightspeed Cloud. As a POS system it suits our needs really well.

    I find the app itself to be easy to use and intuitive, and any time there have been anything that confuses us (printing labels, etc.), have found support to be a calm voice on the other line; very friendly with none of the attitude I so often come across from support staff.

    We are now moving our web store over to Lightspeed Web, and I hope it’ll be as good.

    Rating55555

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi Tamara,

    Thank you so much for your kind words! We look forward to continuing to work with you and providing the best customer care possible!!

    Kindest Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Jeff Dillon

    Lightspeed states “Print statements individually or use Batch Printing to print statements for all customers with outstanding balances.”

    The batch is extremely slow, does not include credits or running balances, the print batch actually makes you hit enter for every statement in-order to print it, which is not a batch. Why is such a important common place thing missed?

    I have spoke to them countlessly. I can’t upgrade because they got rid to the custom reports and therefor my only work around. Now I am suck and they are unwilling to resolve this.

    Rating22222

    This comment refers to an earlier version of this review and may be outdated.

    Frankie Le Nguyen

    Hi Jeff,

    I am sorry to hear about the inefficiency you have with batch printing on our OnSite product. If you are willing, I would like to set up a personal call with you to better understand your workflow to see if it can be improved. I’ve sent you an email, please let me know when you’d be available for a chat!

    Best,
    Frankie Le Nguyen
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Laurie U

    BUYER beware!! If I could give ZERO starts I would. I have been with them for over 2.5 years and would have left a couple of months after if they would have refunded me my $2,000. Now my subscription is up and they want another $599 for 2 users. I could take that $$$ and find an easier system to use that is actually ALOT better. They now offer month to month but the people that have been with them through all their growing pains and invested in them when in reality people shouldn’t have. It is getting better and better however the average small business owner would be wiser to go else where. It will cost you a lot more money using LS than it is worth.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Katelyn

    Hi Laurie,

    Thanks for the feedback, and I can understand your frustration. I’d love to set up a call with you to gain a deeper understanding of the issues your experiencing with Lightspeed. Please send me an email at reviews@lightspeeedpos.com and we will set it up.

    Thank you,

    Katelyn
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Jean

    LS is good in many aspects :
    + Easy to learn the basic
    + beautiful and mostly clear UI
    + quite powerful
    +/- Reports are good, but sometime hard to get the result you want
    + overall, it’s simple to use.

    But bad in those
    – PO (purchase order) soooo slow (you know, like waiting 30 seconds after hitting the save button)
    – Can’t put a item on rebate (they just release a way to do it, it’s good, but far from perfect. Ex. You can put shoes on sale -20% from date X to Y. But when you go to the browser to check if the item is in stock, you will only see the regular price, not the special price. And you don’t even know that this item can be on sale. OK for “weekend where all the store is at 20% off”, less good for clearance where it can stays on the floor for weeks.)
    – Magento API received a lot of critics (although I don’t use it)
    – Many different small bugs or weird config (ex. in the report, you have a drop down choice of date to choose from, Report for last year, last month, yesterday… but also, tomorrow, next month… I can’t find one single report that can use a FUTURE date…)
    – POS screen pretty limited so is hard to balance security versus liberty when user must be on the “main screen” (browser).
    – Many details they should work on: EX. we can put note on invoices, products, etc.. but there is no way to know that there is a note. So if we open a invoice, we have to click on the ‘note’ tab just to make sure they’re is nothing there. How hard would it be to make “note” in red when there is something?

    Can’t say I’m happy, can’t say it’s a mistake either to have this software.
    We use it since ~6 years.

    Rating33333

    This comment refers to an earlier version of this review and may be outdated.

    Katelyn

    Hi Jean,

    Thanks for taking the time to submit your feedback. Understanding our customers issues helps us shape the way we prioritize our feature and development efforts, and you’ve provided us with some great feedback. I’d love to set up a call with you to get some further insight on the your experience with Lightspeed and solve the issues you are having. Please send me an email at reviews@lightspeedpos.com and we’ll set it up.

    Look forward to speaking with you,

    Katelyn
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Henry Ngo

    I’ve been using Light speed system for about 1 1/2 years. Let me tell you. Before you begin want to know about light speed system, you have to get extra cash ready for non sense maintenance plan. Im not a total dummies but let me tell you. The tech support just want to know when is your maintenance plan is over so you can renew it, otherwise, most of my question they have to get back to me between 24 to 48 hours. Also, be careful about the new apple update. If you out of maintenance plan, you are stuck. otherwise, you will spend thousands of dollar just to update your maintenance plan. Most of the stuff i have to do myself even though i have light speed maintenance plan. I send all the excel sheet to them to import unto light speed, 80% of them import into light speed is wrong. I have to get into the system and do all by my self. Please stay away from light speed system if you don’t have any extra cash flying around. system cost about 8 time higher than other system and it work 60% less affective than other system. Also, if you sell a cars or other product like less than 10 items at a time is good. If you retail something like over 20 items at a time on the receipt, stay away. Almost every time we check out a customer more than 20 items, system kick you out and you have to pull everything out and start over. I call light speed for the issue, they will give me an answer withing 24 to 48 hours. after 48 hours, they let us know that their support team is looking into it. Still No Answer, But they did let me know that my maintenance plan will expire in 4 months. Hi light speed, just want to let you know that my two other store is installed with non-light speed system.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Angela

    Hi Henry,

    Firstly, I apologize for any support wait times you may have experienced. Typically our wait times are only a few minutes, however the fall months (when you wrote this review) are peak retail months, so call volumes are significantly larger. We have also made significant performance upgrades to Lightspeed OnSite, so if you have not already, I encourage you to upgrade to the latest version to maximize your performance. If you are still experiencing issues, feel free to contact me at reviews@lightspeedpos.com, and I can create a support case which I can escalate internally so that one of our upper level support technicians can spend some time speaking with you.

    Kind Regards,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Nicole

    We are having horrible issues as well.

    My husband documented how opening store 2 would work with Lightspeed Cloud & Shopify. We were told that everything would sync beautifully as long as things were tagged with shopify.
    We opened our doors today and discovered that there is no way to have our inventory from store 2 show up in shopify – and that IF they create a way to integrate it would be at least a year.

    I don’t even know where to start, but had we been given correct information, we would have had 3 months to figure it out, not the day we opened.

    Secondly they gave us bad information about doing inventory on layaway items which created a huge giant mess

    And the app keeps glitching and there is no support.

    Beyond frustrated.

    This is a

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Katelyn

    Hi Nicole,

    Thanks for taking the time to submit your feedback and I can understand your frustration.
    Over the past couple of months we have been hard at work improving the synchronization issues with Shopify. I’d love to set up a call with you to further understand the issues you are experiencing and find a solution for you as soon as possible. Please send me an email at reviews@lightspeedpos.com, so we can also address any other issues you may be having regarding inventory and support.

    Look forward to speaking with you,

    Katelyn
    Product Management, Lightpseed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Grant Goodman

    I have used Lightspeed cloud for a year and there customer support is terrible! They promised me they were introducing new features that were needed for my business and never delivered on any of the promises.
    I would highly recommend that you evaluate the product closely before signing up as it is nearly impossible to export all your information if you do decide to cancel.
    There are better cloud systems available – learn from my mistake!

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    David Lastovskiy

    Hi Grant,
    Thank you for taking the time to submit your response. Your feedback is extremely valuable and it will help us make the experience much more powerful for all of our customers.

    While I can empathize with your experience, in the past couple of months we’ve recently more than doubled our Support Squad. Additionally, we’ve increased hours so we’re open 24h during the week as well as extended hours over the weekend:http://www.lightspeedretail.com/blog/2014/09/24-hour-weekday-support-longer-weekend-hours/

    I’d love to set up a call with you to get some additional feedback on your experience with our software. Let me know a time that works for you by sending me an email at reviews@lightspeedpos.com and we’ll set it up.

    Thanks,
    Dave
    Marketing, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Ben King

    Lightspeed Pro would be good software if:

    1. They take the time to fix tax calculation errors. It is often off by a few cents several times a day.
    2. They realize they have US based customers and provide a simple way to import tax rates. In the state of Washington taxes are extra screwy on Lightspeed Pro because tax boundaries are address based and are not a 1 to 1 match with zip codes.
    3. They take the time to fix the errors in the web store software. Specifically, without a lot of expensive modification, the web store is poorly suited to fractional purchases as in it doesn’t offer this option in the web store. The POS does offer this option. For a fabric store you can get all setup with the POS for the physical store and when you upload to your web store you can only sell yard increments instead of down to 1/8 (or whatever size) like you would find in the physical store. This is a lot easier fix then to chase down the tax calculation errors but I don’t ever expect it to materialize.
    4. We’re on a grandfathered plan that should be including support but now they want us to pay extra on top of that.
    5. We have an ongoing error of the server not starting on reboot. Their solution was not to fix the problem. Rather, they have us reinstall the server on every reboot. How crazy is that?
    6. We must email to request support. I’m sorry but I cannot plan when my POS will be down.
    7. Missing check for related items error. Instead of determining there are too many related items for memory, there are instances where Lightspeed will happily crash instead.

    Fixes generally do not happen in any timely manner, whatsoever. They go on for months and then years. I was going to put more stars in the rating, but I realized after typing out this list they need to work harder to earn them.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Frankie Le Nguyen

    Hi Ben,

    Thank you for taking the time to provide us with your feedback. After discussing your issues and suggestions with our product team, we have identified that some are rectifiable within the scope of our product whereas others are outside but we are more than willing to speak with you and share possible workarounds to your roadblocks.

    We have been unable to locate your account with us to provide further clarification but I would like to set up a phone conversation with you to better understand the issues as well as gain more insight from your suggestions! Please feel free to email reviews@lightspeedpos.com to let us know when you’re free and we’re looking forward to hearing from you!

    Best,
    Frankie
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Dave Eagle

    This is why the comments section can be so valuable. I test the software in a non-real world setting, and though my experience was generally a good one, it’s likely no match for someone who’s using it for real. We’ve been getting a lot of negative feedback here about the company, which can’t be ignored when we update this review next.

    Bryan – are you using Cloud or Pro?

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Laurie Ashbach

    I am so disappointed with the customer service I have received from LightSpeed regarding the renewal of my SSL Certificate. Because they claim to have not received an email with their lightspeedsupport.zendesk.com my webstore has had the https crossed out and a warning to customers that my site cannot be trusted. I have the copy of my email response which should have triggered the renewal, but didn’t. When you are an independent owner without technical help, I wouldn’t recommend anyone using this software, or trying to run their own store with just the help of their technical support. Very disappointed in LightSpeed. I spent just under $1,000.00 to become this frustrated.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Frankie Le Nguyen

    Hi Laurie,

    We apologize for the experience you had regarding the renewal of your Web Store’s SSL certificate. After reviewing your support tickets I have seen that the issue is resolved and that an accommodation was made to rectify the issue. Should you have any further concerns or feedback to provide, please feel free to schedule a call with our team by emailing reviews@lightspeedpos.com

    Best,
    Frankie
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Ken McRobbie

    We have used LightSpeed for three years at our main location. Upon opening a second store we were happy to see the Multi Store application. Unfortunately, after spending six hours setting up the software and many more hours with the support and sales team to guide us through the install we were unable to use it in the end do to a small technical problem. The replication of product from the main store to the new store was unsuccessful due to duplicate product codes in our main system… 100s… due to the nature of our inventory orders. Many products have the same code but a different finish that needs to be detailed in the description. In order to use Multi Store Pro we would have to edit 100s of product entries. Extremely disappointing after the effort that was put forth. We are investigating another software system to run our two stores.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Katelyn

    Hi Ken,

    Thanks for taking the time to submit your feedback. After looking at your set up, we’ve spoke with your store manager at length and developed a solution that will take care of the small technically issue you were experiencing. I’ve also spoken with your account manager and he will reach out to you today to ensure you are satisfied with this solution. Please send me an email at reviews@lightspeedpos.com if you have any other questions.

    Best,

    Katelyn
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Ara Melkizian

    This is one buggy POS solution. The system does not calculate tax correctly and has a very weird, chaotic system to set your taxes up. Lightspeed POS never worked correctly and I cancelled after my first month without a refund.

    Rating22222

    This comment refers to an earlier version of this review and may be outdated.

    Katelyn Good

    Hi Ara,

    Thank you for taking the time to submit your response. While I can understand how incorrect tax calculation can affect accuracy in all elements of your system, this is something that must be set-up quite precisely in order to work correctly.

    I’d love to set up a call with you to get some additional feedback on your experience with our software. Let me know a time that works for you by sending me an email at reviews@lightspeedpos.com and we’ll set it up.

    Look forward to speaking with you,

    Katelyn
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Nicole

    I just switched to LightSpeed Cloud from ACE. I wanted something that could integrate with an ecommerce store, while still managing our large inventory and purchasing in store. So far, so good. Glitchy at times (the back button still has issues), but manageable. Support has always been great for me; I use the live chat on their website. I get lots of sales emails (even though I’ve already purchased) which is a rookie move, but I can filter them out easily enough.
    Hopefully they’ve pushed their sales enough (I see their ads EVERYWHERE on the web) and can focus on development to make this an amazing system! I have noticed a few small (but useful) changes lately (like add a new customer button from the unsuccessful search screen) that give me hope.

    Rating44444

    This comment refers to an earlier version of this review and may be outdated.

    Katelyn Good

    Hi Nicole,

    Thanks for taking the time to submit your feedback. Over the past couple of months we’ve been hard at work improving usability, navigation, most recently Web Store. We currently have tremendous new features currently in development that we are very excited to announce in the coming months. I’d love to set up a call with you to get some additional feedback on your experience with our software. Let me know a time that works for you by sending me an email at reviews@lightspeedpos.com and we’ll set it up.

    Look forward to speaking with you,

    Katelyn
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Manuel Rivero

    We first purchased LSPRO back in 2010. There’s been a lot of issues, but beyond the problems is the attitude the company has towards their customers when it comes to tech support, not only expensive too maintain but must wait 24 to 48 hours for them to contact you to solve a problem?
    We are looking at different options and switch later this year. It so disappointing but we have reach a point where we can’t no longer keep LightSpeed.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Angela Baker

    Hi Manuel,

    Thank you for taking the time to submit your feedback, we apologize that you have been unhappy with your experiences with support in the past. Over the past several months, we have doubled our support staff, as well as extending our hours to be more accommodating, and typical wait time is now normally only a few minutes. We are also now open 24h during the week, as well as extended weekend hours.

    http://www.lightspeedretail.com/blog/2014/09/24-hour-weekday-support-longer-weekend-hours/

    Thank you for taking the time to speak with me recently, I hope that you are continuing to enjoy our product.

    Best,
    Angela
    Customer Success, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Bikehounds

    I have been with LSC since before the change from MOS, and while their support staff is top notch, the rate of development is basically non existent. We saw a huge UI change when lightspeed took over, and it appears that all of their developer resources were funneled toward making the old MOS interface look more “apple-y”. The new interface is OK, but not great. It looks more modern but it’s far less usable. Text fields and buttons have the same flat appearance. Static text appears in boxes that make them look like textareas, but aren’t. Certain clicks bring you to random screens unrelated to where you just came from. The back button that is apparently “fixed” only works part of the time. The UI change also introduced some bugs, and when brought to their attention, the response is a non-confidence-inspiring “we’ll add it to the list but there are other priorities”.

    Meanwhile, the system is still plagued with many shortcomings that any serious POS system should be able to handle – shortcomings that have been in the system since the day I signed up. I have compiled a list of my own requests on their feedback site (which, by the way, limits the amount of feedback you can give to six votes, and since they never implement changes, your votes are never released back to you)

    You can see my list here, and browse around to see all of the other feedback that has been essentially ignored:

    http://feedback.merchantos.com/forums/189811-general-feedback/suggestions/4493928-a-list-for-you-and-we-need-a-way-to-earn-more-fee

    I understand that not every wish can be accommodated, however we have seen basically zero feature enhnacements in the past couple of years, other than the new buggy UI.

    We can’t return items to vendors, we can’t import inventory or product descriptions from csv (having instead to click into several screens and enter details by hand), we can’t sell fractions of items (say if you want to sell something by weight)… we can’t even specify an “order in multiples of” option for purchase orders – if you have a vendor that only sells an item in quantities of 10, you can’t tell LSC not to order 9 or 11, you have to double check each PO manually. This is basic stuff.

    Since lightspeed took over, I get emails almost every day trying to sell me upgrades, or sell me new services. The plans have also all gone up in price and the number of employees allowed per plan has gone down.

    I’m starting to wonder when all of this sales pitch garbage is going to translate into some actual programming? There are aspects of their inventory management system that would be better handled by an excel spreadsheet.

    Their system definitely increased my productivity over my old system which was a standalone cash register. But development has been stagnant and every month when the payment comes off of my card, I take a few minutes to search for alternative providers.

    I have had some great conversations with the people at MOS/LSC but it’s gotten to the point where public reviews (humiliation) may be the only way to see positive change, because it seems like all they care about now is finding new users.

    LSC, please stop worrying about putting rounded corners on your CSS buttons and start implementing actual functionality. It’s getting beyond ridiculous.

    Thanks,
    Bikehounds

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Manuel Rivero

    100% agreed and the worst tech support….”we will get back to you in 24 to 48 hours”???!! Unacceptable for the amount of money we pay!

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Katelyn Good

    Hi Bikehounds,

    Thank you so much for taking the time to submit your feedback. We know that you recently spoke with one of the members of our product team. If you have any other concerns or suggestions please send us an email at reviews@lightspeedpos.com so we can set up a call with you this week.

    Look forward to hearing from you,

    Katelyn,
    Product Management, Lightspeed

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Dave Eagle

    Right here in the comments section is the place to do that. While we have no problem with people giving their true experiences with a company, even if it refutes what we’ve written here, we won’t just let any old feedback through. Check out our User Review and Comments policy to make sure your post conforms to our guidelines:

    http://www.merchantmaverick.com/user-review-comment-policy/

    We also tend to be skeptical of reviews—positive and negative—that are left anonymously, so we do require at least a valid email address where we can follow up with you to make sure you’re legit.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

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