ShopKeep Review

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New York, NY


Thank goodness for Shopkeep. This statement isn’t intended as an endorsement of the software, though there’s a lot to recommend it. More to the point, if I had to read one more POS origin story about some wunderkind software developer with a passion for retail operations, I might have gone full Marxist, rejecting all information as capitalist propaganda while wearing maroon turtlenecks under my corduroy blazer. But Shopkeep has offered me a reprieve from such inanity, refreshingly turning this iconic story on its head. The software developer turned retail savior story has been replaced by the retailer turned software developer story. Shopkeep, you see, is the brainchild of Jason Richelson, a retailer with a passion for not getting hosed by the software he runs his business on. As he tells it, his pivotal eureka moment happened in 2008. He’d taken his family on vacation, only to have his Windows-based POS crash in his absence and force his stores to temporarily close. “Essentially closed,” is how Richelson describes it, which is closer to meaning “not closed” than “actually closed,” but now I’m nitpicking. The real point here is that Microsoft makes terrible products, and no one should ever try and run a business that relies on a Windows system (unless your business is fixing Windows systems). I’m not alone in this opinion. Marking the end of Windows XP on the company blog a few weeks back, Richelson wrote not to praise Windows but to bury it:

Windows based point of sale was the bane of my existence as a retailer…The fundamental lack of efficiency and security in our Windows POS system cost me countless hours in my store and a no small amount of money.

The experience left Richelson bruised and ready to take matters into his own hands. An alternative solution was needed. Working with a developer, Richelson came up with ShopKeep in a few months, enlisted the help of friends and colleagues to test it, finally releasing a PC version in May of 2010. An iPad compatible version followed soon after and was released in January 2011. With Richelson conceiving of Shopkeep as a response to the very real issues he faced as a small scale retailer, it’s no surprise that his POS took a quick hold with that segment of the market. In the wake of its release, the company won an RSPA/VSR Innovative Solution award for 2011, and raised $2.2 million in Series A financing in January of 2012. A second round of funding 11 months later raised another $10 million. More recently ShopKeep won the Red Herring Top 100 North America award and Technology Innovation of the Year Award from Electronic Transactions Association. ShopKeep also racked up a bronze Stevie Award for Best Customer Service in 2013, and then a gold one in 2014. This year is looking to be another big one for ShopKeep; it started with 10,000 customers and a new office in Belfast, Northern Ireland to accommodate its growing European footprint.

Early last week, Shopkeep released version 2.0 of its app, with a new design that claims to sport an easier ease-of-use, faster code, and all around improved efficiency. The new version was released while my trial was still active, so I got to have a nice before-and-after experience. And while version 2 definitely performs as advertised–it’s super quick and responsive, and Shopkeep has made a few things easier to do–there are still a couple of basic features that I’m surprised Shopkeep didn’t see fit to include. If you’re looking for a new POS, or already on Shopkeep and wondering if v2.0 is worth it, read on. But first, here’s a quick video:


You can try a free trial of the ShopKeep software for 14 days at no charge, no credit card required. ShopKeep is a no-contract, pay-as-you-go, monthly subscription service. There are no extra fees for maintenance and service and all tech support is included in the monthly charge. Shopkeep’s pricing is simple:

  • $49 per month, per register

Web-Based or Locally-Installed:

Hybrid.  The app runs locally from an iPad and syncs data back to the cloud as long as there is an active internet connection.  In the event of an outage, the app continues to run, with all features (save integrated credit card transactions) available.  Shopkeep was among the first to approach cloud based POS this way (maybe the first, but I’m too lazy to look that up), and its implementation is seamless.

Specific Industry:

ShopKeep is ideal for small, specialty vendors such as: wine shops, specialty food, gift shops, toy stores, concession stands, bakeries, cafeterias, and mall kiosks.  It also has potential for use in foodservice applications, like small cafes, ice cream shops, coffee shops, and food trucks.  Full service restaurants might also be a good fit for ShopKeep, since it recently introduced an Open Check feature.

Specific Size of Business:

ShopKeep is ideal for small to medium sized businesses, and though it can handle multiple locations it isn’t for the large retailer of box store.  This is by design, and Shopkeep has done well to stay in this niche.  The total inventory Shopkeep can handle has increased to 10,000 items, but the interface and back office functions aren’t trying to be an ERP replacement.  The iPad register can only host up to 270 item buttons–for quick access. The rest of your inventory, if it goes that high, can be rung up by barcode scanner or manual search.

Ease of Use:

To say that Shopkeep is user-friendly is an understatement. To say that Shopkeep is user-philic, that it loves you and wants very much for you to have a glass of lemonade and set for a spell while it plays soft music and nurtures your very soul, is an overstatement. Somewhere in between these two scenarios lies the truth, and it’s not far off to say that Shopkeep goes beyond just being easy to use. The visual design of the iPad app is sleek and modern, with fluid animated flourishes. I could do without the sound effects, which are actually too jarring to be pleasing, but that’s what the mute button is for. The point is that using the software is almost enjoyable (I say “almost” because, really, we are still talking about POS here), and never a hassle. And whether you’re ringing up sales in the front end, or doing more admin-type things in the Back Office, if you’re not able to wrap your brain around using this software, I feel confident recommending you get an MRI and further neurological testing, because the problem must be with you. Please note that all medical information provided here is for entertainment purposes only, and you should always consult your physician if you’re having trouble using software.

When you first log in to your BackOffice, you’re taken step-by-step through the main tasks required to get your store up and running. You’re guided through defining your store’s settings–like your address and phone number–which is then incorporated into customized receipts. Then on to inventory creation–either by adding items one at a time, or doing a mass import from a CSV file–and laying out the buttons on your iPad register, and you’re off. Simply poking through all the menus in the BackOffice is enough to get you acclimated to the system and its features. Once you’re all set up, the web console will be the place you do all your reporting, employee time tracking, and inventory receiving. Beyond that, most of your interactions will be with the iPad app. In addition to the register functions, there are a handful of managerial actions that can be accomplished from the iPad.

One of the bigger improvements Shopkeep made in version 2 is how the app handles managerial access. All users are created with certain levels of permissions–this is primarily to ensure cashiers can’t access all the app’s capabilities. But previously, a manager with the right permission still needed to enter separate codes to access the register and managerial tasks. For example, she’d have to sign on with her four digit manager’s code to open the shift and specify the money in the till, then log out and log back in with a different three digit PIN to access the register. This clunky set up is gone–now a manager only needs to enter one code to access the register and other features. Using the register and adding customers to sales (or even creating them on the spot) have also benefitted from the improved interface–tapping your way through a sale has a more natural, intuitive flow to it than before. It’s not like the previous version was a chore to use, which makes the improved setup even more impressive.

Hardware and Software Requirements:

Shopkeep version 2 was built for–and only runs on–iOS 7 on the iPad 2 or newer, and the iPad mini.  As for peripherals, ShopKeep has an online shop with all the hardware peripherals that work with the software. You don’t need to purchase your hardware through Shopkeep, but keep in mind that you do need to purchase the brands and models they support.  Peripheral compatibility with the iPad can get very specific, so best to stick with what has been proven to work.  Shopkeep does offer a few hardware bundles, from a starter kit–with iPad stand, cash drawer, receipt printer, and card swiper–to ones geared specifically for retail or quick serve establishments.


You can get the full skinny on Shopkeep’s features here. The register does everything you’d want your register to do, and it does it all very well: ringing up items, adding modifiers, taking payments, splitting tenders, quick discounting (item and order level), easy returns and refunds–you name it and Shopkeep’s register does it. That it does it so easily and intuitively for the user is what’s most worth mentioning here. I frequently see the remark made about POS software that’s “so easy a child could use it.” This doesn’t impress me. Children can use anything you stick in their sponge-like little hands. No, Shopkeep is so easy your grandfather can use it.

But what’s truly impressive is the wealth of features included in the BackOffice web console. Again, large businesses may find it falling short of their needs, but a small business that operates one register will be paying $49 a month for some really fancy tools. The same goes for places with more than one register, but you get what I’m saying here: that’s a low cost of entry to get you a system that manages your inventory, your customers, your employees’ time, keeps a record of all your transactions, offers a variety of reporting options for analyzing all this data, and gets you unlimited technical support by phone and email.

The inventory functionality in particular deserves to be highlighted, because it goes above and beyond what you’d expect for a product aimed at meeting the needs of small businesses. Beyond just keeping track of how much you’ve got of each item, you can also set reorder points and quantities, and use the reporting function to generate a clear report detailing what, how much, and from which vendor to order any low stock item. Most impressively, though, Shopkeep is able to inventory items as raw goods, and then create assemblies based on it. This could be useful for a retail setting that bundles items together, but its greatest value is for a foodservice place that needs to manage inventory at the ingredient level. If you’re making burgers, say, you’re not keeping track of how many Patty Melts you have on hand; you need to know the quantities of each ingredient: the patty, the rye bread, the cheese, the onions. I just wrote myself into a Patty Melt for dinner, you should know. Shopkeep is able to handle all this–for the most part. It’s not as advanced as other implementations of this that I’ve seen: there’s no defining the unit of measure for each raw ingredient, so it’s up to you to know that you’re tracking potatoes by the pound and cheese by the slice. And oddly, though you can define the cost of each raw ingredient, when you create an item composed of those ingredients, Shopkeep doesn’t total them up and auto-define the cost of the item. In the case of our Patty Melt, we’ve got to add up the costs and enter them in manually. I’ve seen stronger implementations of this feature (think POS Lavu), but they’ve come at a much steeper cost (think $900 license fee up front). It’s fair to say that these minor drawbacks are more than justified by the pricing of the product.

Rather than spending more time detailing all the features Shopkeep has–they’ve probably got that one you’re looking for–it might be more useful to discuss one that is curiously missing. It’s curious, because customers have been asking for years now for the ability to define multiple tax rates. Retailers with local tax obligations (separate from state tax) will find themselves having to bake the additional tax into the price and doing some extra math to figure out how much they owe. Given how much the software does, and how well it does it, the exclusion of this seemingly basic feature that adds one more X times Y math calculation to the process is odd. The fact that customers have been asking for it for quite some time–search through their community forums to see the requests and discussions–makes it downright weird.

Integrations and Add-Ons:

ShopKeep integrates with a few third party providers:

  • LevelUpLevelUp is a mobile payment-processing app that also offers customers rewards whenever they shop with a LevelUp affiliate. The app is designed to encourage customer retention and repeat visits.
  • PayPal – ShopKeep also integrates with PayPal. If your business uses the PayPal integration option, anybody that has the PayPal app on their phone will be able to use it to pay for purchases in your store using their smart phone.
  • Retail IntelRetail Intel is a third party cloud service that can take all your sales data from Shopkeep and automatically book it into Quickbooks for a true accounting integration. The service also also offers a variety of reporting to complement what you get with Shopkeep.

Compatible Credit Card Processors:

Shopkeep offers a number of different ways to integrate card payments, and you’ll almost certainly be able to keep the processor you’re using, or find one that better meets your needs. The software uses Bridgepay’s network as a payment gateway, which is compatible with a large number of processors. Their support documents list Payment Revolution as their preferred processor, though the PayPal integration mentioned above also gets you the ability to take credit card payments.  If you need help selecting the best credit card processor for your business, then let us know. It’s what we’re good at. Prospective users and existing customers alike will no doubt be happy to hear that ShopKeep now offers Gift Cards, for every merchant’s favorite type of payment: money up front.

Customer Service and Support:

Given the origins of this company–stressed out shop owner constantly frustrated by terrible software and hardware and a lack of support causing him to have to temporarily shut down his operations–it makes sense that the continuing story of Shopkeep’s success revolves around being a customer-centric operation. Unlimited support–by email, live chat, or phone–is included in the monthly price. Their support microsite offers clear and comprehensive articles and video tutorials on every aspect of the software. The microsite also hosts community forums that are frequented by members of the support team and an active user base. Of course, there are the obligatory Facebook and Twitter feeds–Marketing 2.0–but the content is relevant and engaging, mostly because it provides links back to the Shopkeep blog, which goes far above and beyond the standard corporate blogorrhea. Sure, there are the press releases and standard patting-of-their-own-backs posts, but there are two other sections which are regularly updated with good content. There’s Counter Culture, which features success stories and strategies of Shopkeep’s customers, and which as often as not has nothing to with the POS. Additionally, the blog is the point of entry to Shopkeep’s Small Business 101, a collection of business advice to the small time entrepreneur, with information on zoning, permits, licenses, a small business guide to social media, and tons of other material that I didn’t really look at, but seemed so boring I assume it’s totally legit. Also, in case you’ve forgotten about this from the beginning of this review, Shopkeep’s won some awards for their customer service.

Negative Reviews and Complaints:

Reviews of the Shopkeep app at the iTunes store and elsewhere are overwhelmingly positive. I took a look at the negative reviews at the app store, and noticed two trends. The first is that many of the negative reviews seem to have been written by–and I’m speculating here, based on the quality of writing–people who were frozen in blocks of ice some time during the early Pleistocene epoch, thawed out and awarded low interest loans during the Greenspan Era, and are now running hipster clothing boutiques in Brooklyn, selling t-shirts that say “I walked upright before it was cool.” These aren’t terrible bright people, is my point. The other trend I noticed was that several of the complaints involved the lack of features that are now part of the app: onscreen tipping for credit transactions, no split checks, and no kitchen printing. There are still a number of people quite vocally unhappy about the limitation of a single sales tax. Shopkeep offers a workarounds for this issue, but it isn’t really satisfactory in my opinion.

Positive Reviews and Testimonials:

Even people that find fault with ShopKeep are quick to point out how happy they are with the overall product–especially when it comes to customer service. The software is currently being used by many satisfied small businesses across the U.S. You can check out some testimonials on the ShopKeep website or visit the Apple App store to see what other users have said (the app has a 4 out 5 rating based on 416 ratings).

  • Positive Highlights – Most positive reviews highlight the worry-free offsite data storage, easy-to-use interface, great tech support, and easy tracking of sales.

Final Verdict:

The last time we reviewed Shopkeep, we gave it a 5 star rating. I’m using the royal “we” here, because the review was posted before my time.  And I wouldn’t have given it that high a rating back then because of the lack of more than a few features. Based on what Shopkeep was lacking in version 1, I’d have given it 4 stars. I only mention this so that the new 4.5 star rating has more context: Shopkeep version 2 is an improvement and deserves an improved rating, not a drop. But a 5-out-of-5 star rating implies perfection and the last time I checked, perfection included multiple sales tax rates.

So 4.5, it is, and that’s nothing to sneeze at. The bottom line is that Shopkeep is too compelling to be overlooked if you’re a small business. It’s lean, fast, and affordable–tailor made to fit right in to your operation. And with development continuing on the heels of the app’s bona fide success story, it’s only a matter of time before Shopkeep gets to the last of these little features it missed–and tacks on a few others. For any retailer or quick serve cafe owner doing her research out there right now, Shopkeep deserves a look and a try.

Amad Ebrahimi
Amad has worked in the eCommerce and online marketing world since 2002. He started as an eBay seller, then slowly graduated to building & marketing his own websites and consulting others to do the same. He founded Merchant Maverick out of frustration with all the misinformation and shady tactics that he encountered when trying to find a merchant account for his and his client's businesses. He's the man behind most of the merchant account reviews, and articles posted on Have any questions related to credit card processing? Talk to him.
Amad Ebrahimi
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    Shopkeep is a quick, simple way to run a small store. It’s fast, and it does some things well. For $49, you get pretty good reporting.

    What it lacks is Quickbooks functionality(yes, there is a connector, at an extra cost, and this only places a journal entry, not detail), and functional SKUS. What I mean is that it doesn’t work on SKU numbers, like everything else, it works on description or barcode. So, when we do an inventory, and want to import the store inventory into quickbooks, we can’t- because there are no skus to import. That was the frustrating thing.

    If you simply have a small store and you’re doing your books simply, this is it. Otherwise, they have a ways to go.

    Brian Jowaisas

    Our sole complaint is that ShopKeep’s customer service personnel seem unable to understand that we have three partners and two of us opened trial versions of ShopKeep to see if it would work. One of us was concerned with the back office and accounting, the other wanted to see how the front end would look. Once we finally settled on ShopKeep as our POS, they turned off our system because there were two copies and they killed the wrong version, then after 30 minutes on the phone they turned it back on. Then, three weeks later, they revisited the working POS system and turned it off again because they saw some discrepancy…which caused another 40 minutes on the phone…then they turned it off a third time because they didn’t transfer the credit card information as we’d asked. I realize this is a complex operation…running a software company, integrating with with a payment processor… but I’m sure we’re not the only group to have a couple versions running at the same time…they’ve got to get a handle on this. It’s a disaster to turn off a start-up’s POS system. They need to tighten that up a bit…We’re stunned by the ineptitude. Love the POS, hate the customer service.

    RatingNot Rated
    J Johnson

    I bought this system for my store. The support is an uninformed crew and they have repeatedly told me things that just were not true about the system and most of the time they don’t seem to have a clue about more complex issues. Which is saying a lot because this is not a complex system. My latest debacle is with one of these uninformed support persons who decided to import a bulk management file that wiped out all of my triggers, re-order amounts and screwed up all my descriptions for 2100 items. I kept calling back getting yet another clueless help person until I finally demanded to speak to a supervisor that did not call me back until I sent a scathing email describing by situation to the support line. She worked all afternoon to find a file that restored my system. This took a week. But, unbelievably they have NO backup if you make a mistake, or someone else does, to restore your system. Now it appears that all of my quantities on hand are wrong and I am going to have to basically do another full inventory on my store for 2100 items to get it back to what it was before their support imported that bulk file without my knowledge and without knowing what they were doing and messed all of my inventory up. They need a knowledgeable support staff that does not have a prima donna attitude.

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    Jessica Bowers

    I have worked in restaurants since I have been 18. I am now in my mid thirties and own my own. This is the least reliable system I have ever encountered. The problems are every single day and vary like crazy. First I had to buy wireless extenders to boost the router’s signal (even though I explained in detail the shop’s layout before purchasing the system). That didn’t work. Then I had to pay to have contractors run wire and hardwire the whole system- this has solved absolutely nothing. My kitchen printer receives tickets about 25% of the time. I have to turn it off and restart at least 6 times a day everyday. My receipt printer goes down about every other day. We have cc problems constantly. Sometimes the drawer won’t open for cash sales and I have to give the cashier the key to get it open. Sometimes the no sale button on one register pops open the drawer on the other machine. About twice a day in the middle of a sale the entire screen will go black and shut the app down completely. One day the receipt printer was printing blank receipts which is a real mystery considering the ink is in that paper. The service is pretty bad as well. One tech had me jamming a thermometer into the ipad’s headphone jack while he was promising that was the reset button even though I told him it was the headphone jack. He finally believed me after 4 attempts. Frequently when I call for help they are too busy to take the call and never return it and I have to call back again 3 hours later. It has been a horrible experience all the way around. There has not been one single day of business that it has not malfunctioned. Do yourself a favor and run in the opposite direction from this system.

    Leslie Howard

    ShopKeep (just a few minutes ago) closed out a supposed user Q&A which ended up coming off as a controlled infomercial. Three different offices here tried to ask questions, including one about the infamous multiple tax issue, and the marketing guy who fed questions to the founder, Jason, kept saying, “If there are no more questions…” and then moving to another prepared issue.

    They damaged their credibility with all of us–we aren’t sure we can comfortably recommend this product to clients if this is how ShopKeep in its newly branded mode handles business. Sad!

    RatingNot Rated

    “Full service restaurants would do well to look elsewhere–the system lacks the ability to suspend sales (crucial for managing several tables’ orders at once).”

    As of about a week ago, suspended tickets have now been added…this small cafe owner rejoices :)

    Dave Eagle

    Thanks for the tip, Katie! I’ll check this out and update the review accordingly.

    RatingNot Rated

    After reading your review, I believed I had found a reason to change my mind from another product I was considering (saving a bit of cash in the process). After checking further, and reading some of the customer forums on the Shopkeep site, I believe it bears repeating that Shopkeep does not support integration with ANY webstore applications that I can find. They had made a decision to move away from Shopify in early 2013, which seemed to start quite the outcry from those who had either just purchased the product or were about to. Shopify CEO, Jason, responded with apologies and assurances that, while difficult, the decision was made to offer better than what they had originally developed and they were working on a solution. My concern is that, over a year later, Shopkeep still has NOTHING in place to offer for web integration with any service provider. That means dual inventory tracking as far as the eye can see. For me, this was absolutely something I was unwilling to do without. Looked like a really nice system, but promises made and not delivered on over a year later give me cause for concern. Just my two cents, and probably not worth much more.

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    Hello Terry,
    Mind me asking, are you aware of a system that will cover inventory for both in store and web store simultaneously? This is exactly what I am looking for at this time.

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    That’s exactly why we chose VEND HQ over Shopkeep. VEND HQ has a seemless integration with Shopify and has been working for us for over 2 years.

    RatingNot Rated
    Larry Mesiti

    I have been using shopkeep for over a year and have been asking for a second tax rate but no luck yet so I have been over taxing people on items. Also on the latest update they added a prompt for the customer to turn the screen around to the server. I don’t need my customers to do that and they are more confused by the prompt and you can’t turn it off. I have had it and am looking for a new app.

    RatingNot Rated
    Dave Eagle

    Larry, for what it’s worth: I’m currently researching/testing Shopkeep for an update review, and their support team confirmed that they expect the second tax rate to be available in the very near future. I agree it shouldn’t have taken this long, though – doesn’t seem very complicated.

    RatingNot Rated
    Larry Mesiti

    How complicated can it be it seems that every other pos system has it already. If you are competing with these other companies how could it not be included in the first version? I’m thinking of going to ncr silver but my gripe with them is you can’t specify what items are being sent to the kitchen to order you have to send the whole order and the chef has to pick out what he needs to make. Again how can a company that says it is tailored to the restaurant industry roll out a product like that? It is made for retailers and oh, maybe a guy in the restaurant business can use it too

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    How Do You Compare Them Shopkeep OR NCR Silver
    i have A Wholesale Business .

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    Fletcher S.

    I have only just installed the hardware, so I may review again after having used the POS for awhile, but thought it necessary to post a warning for others considering purchasing this software.

    I operate a full service restaurant, and my salesman, Josh, sold me on the system complete with a second printer for the kitchen tickets. After setting everything up, I came to realize that in order for the kitchen printer to spit out a ticket, the sale must be closed, and payment received. Since we charge customers at the end of the meal, like every other restaurant on earth, tickets for the kitchen are only printed after the food has been prepared, consumed, and paid for. When I contacted customer service, they told me to hand write tickets for the kitchen – I was flabbergasted to say the least.

    Josh has now advised of a dual – order workaround, sending seperate orders to the kitchen with a zero cost, then sending them again when the client pays, then reconciling the two stacks of tickets. Wow, this is really really really inconvenient. I thought this large expense would simplify my life! Furthermore, I feel I’ve been lied to and ripped off – why would they sell me on a kitchen printer which can’t send in orders until after they are paid for? My guess is they assume I’m too busy to break it all down, return it, and order a different system. We will yet see if they are correct!

    So, if you have a coffee shop or fast food place, and you don’t mind dealing with dishonest sales folks, the interface seems easy and clean, and it’s a breeze to set up.

    Jeff Bass

    This is not a critique per say as much as it is a warning. This system has a good concept but as the user Michael alluded to in March 2013, the system has some serious flaws. The time clock issue is a concern, because the same pass code used by employees to clock in also allows them access to the register. There is nothing stopping them from entering a .01 sale and robbing you blind. The only possible saving grace is that there is a report that shows who has been in the register. The other problem is that the time is Eastern so the clock is always off by 1 hour. The biggest concern I have with this system however, is the credit card “charge” feature. Whenever you swipe a card to charge a sale, 2 buttons appear – CHARGE and ENTER. The charge button actually charges the card while the ENTER button only place the charge in a “pending authorization” mood. If you accidentally press enter (which is VERY easy to do because it appears much larger than the charge button) you will have to re-swipe the card. If you don’t go back in and swipe it again, the charge will fall off and you will not receive credit for the sale. The bad part is that the customer has 2 charges on their credit card bill immediately afterwards which causes them to call or return complaining about the double charge. As a restaurant owner, I don’t have time to watch each employee to ensure that they are not accidentally pressing enter. I am constantly calling Shopkeep to find out if transactions were charged or to appease customers by having them to delete the pending authorization. I have no idea how much time and money I have lost using this system because they will not go back more than 14 days to verify if a purchase was actually charged or not. I was extremely frustrated when the representative told me that this has been an ongoing problem with the system however there isn’t anything published to warn you of this fact.
    If you don’t have Shopkeep, don’t get it! This system is for VERY small businesses that have time to constantly monitor the system almost hourly and have enough patience to call the Shopkeep “support” team. As soon as I am able to, I will be moving to a different system.

    Kathy Schmitz

    I’m researching before buying, and am just looking at ShopKeep now, as well as reviews of it. Since SK advertises that there are no long-term agreements and no cancellation fees, why aren’t unhappy clients moving on to another system? It’s a serious question, not a criticism… I’m wondering if there’s an unspoken or hidden reason why they are tied to this software. Of course, the expense of purchased hardware is a consideration, but I’d guess that some or all of it could be used with another software, or sold to recapture some of the cost. Perhaps it’s the hassle of another software change and the whole new “set up” and training time, effort, and frustration, and the learning curve… all of which are de-motivators. For me, too. But I’m curious and concerned… and would like to know before we go much farther in considering this software.

    RatingNot Rated

    Since you can export all of your inventory data there is not too much of a hassle. If most people export financial data to Quicken or other accounting software, that could all be done before you change over too. I haven’t seen anything that would tie someone to this POS system as all of the hardware parts are quite generic and the service fees are monthly. Once your data is out, you can be gone in a flash.

    RatingNot Rated

    Recently bought this. The customer service is great and they are obviously a company on the right track. That being said………

    The system is AWFUL….

    The time clock is a joke
    the reports lack detail
    The cashout/closeout shows no detail and offers no help/direction if the till is off
    No gift cards
    no split tender
    no customer/employee tab system
    and on and on and on.

    The more we use it the more we find it lacking. I’ve been in the restaurant business for 20 years and the computers/POS of 20 years ago could accomplish these basic tasks. SHopkeep stands on the idea of not releasing features before they are ready but these are pretty basic functions. unfortunately my 4 year old PC finally died and I cant go back, otherwise I would. I don’t want to sound like a hater. Its got merit….. but a long way to go. If you are looking at upgrading, this is not it. We feel like we took a huge step backward.
    I urge you to do your homework before you commit to 50$ a month.
    Simply put, I feel like I bought a cell phone that does everything but make phone calls. You kind of assume these decades old features would be included in your shiny new toy.


    Thanks Michael for your input. I have been researching new systems and you are right, things like split tender and close out details are things that my old register do very easily. Thanks for the information

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    chris h

    Which pos system would u recommend?

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    ditto Michael’s comment

    rob rivera

    i own a taco stand and need to do inventory and run sales and do employee time tracking. since you guys said shop keep isnt that good, have any of you found a better alternative?

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    Nate Fox

    Try it has inventory and time tracking and gift cards from many vendors but you will have to pay for it unlike Shopkeep which is basically free but you get what you pay for.

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    Phil Shooks

    I am a Locksmith, I specialize in Automotive lock & key service, I do not offer commercial or residential service. Most of my work is emergency service. Road service. At the vehicle. Replacing lost keys, programming transponder/chip keys repairing/ replacing locks, unlocking vehicles. I am looking for a cloud based or online POS system w inventory control, bar code scanning, CRM, Scheduling, possibly w quickbooks integration, or 1 w its own reports. Android smart phone and tablet compatible would be nice. These are what I use a motorola droid mini phone, and a samsung galaxy tab 2 . Any suggestions, or ideas would be appreciated. Phil

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    Amad Ebrahimi


    I’m going to send you an email so we can discuss.

    Thank you,

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    I have a new Star SM S200I bluetooth printer, why can you not support it?. I am a trial user and this might be a deal breaker

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    our is small grocery store
    The Mac register is built for stores with hundreds or thousands of items. This version has no buttons for items, so all goods sold must be rung up with barcode scanning or utilizing the keyboard to run an item search.
    No End-of-day Summary
    Not Customizable
    Button Management Difficult
    Gift Card Processing Troublesome
    No General Ledger System

    when these problems will be solved


    Not sure what you are reviewing but it doesn’t seem to be ShopKeep. It is actually ideal, capacity wise, for your store. I can’t see using this in a huge store. This version has pages and pages of space for buttons. There is an End-of_Day summary. It is the first thing on the Report menu. You can customize MANY of the features of the program and the way it looks to your cashiers. The Gift Card Processing can’t be troublesome because it hasn’t been released yet.

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    Nate Fox

    If you have thousands of items best you look at Revel Systems iPad POS for such features you are asking for. ONly bad part is you have to pay for it so if you are not in a place then do not bother as they charge 1000 for software upfront for each station and 50 dollars a month for each station. But it will work for grocery stores that have over 10000 items which sounds like you need. It also has gift cards from multi vendors not just one.

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    Hi thanks for your reviews. I am looking for a cloud based POS solution and I was very close to using VEND. The only problem is I live in Singapore where 1. Service tax of 10% 2. GST 7% is imposed. Vend could not handle two tax types (though I suspect it’s not a difficult problem to get around). Do you know any solutions specifically for a bar/cafe?
    We do like Vend of everything we have seen so far. We require a firm that works globally and not city or country specific.


    will they be able to take gift cards soon? any time clock function being considered?

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    Jon Taylor

    Time clock was recently announced and gift cards are coming before the year end last time I was reading their forums.

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    Yep, gift card feature will be arriving pretty soon.

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    Wow. Good to see the POS system I researched and chose has the highest rating. However, not having gift card integration is TERRIBLE and extremely frustrating having to log in to Mercury Pay Virtual Terminal (which takes logging into the main screen and logging in AGAIN to the second screen just to issue a gift card or swipe it for use.

    When they have this integrated as well as better RETURN options, it will be a GREAT POS system…

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    T Costimo

    Shopkeep software is massively buggy

    Amad E.

    Thanks for the comment T Costimo. Can you give us some examples?

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    Nate Fox

    That is pretty funny as i have tried a lot of software out there even Microsoft that is what 30 years old and it is still buggy not sure what you mean by shopkeep is buggy? ;) I think software is to be expected buggy. Heck my iPad has bugs in it why you think they put out a 7.0, 7.1 7.2 7.4 so fast for the iPad IOS releases? They got bugs to so don’t knock Shopkeep for being buggy. Respect the software designers that work hard to build software to help the world succeed!

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    Anthony Carestia

    Very nice look and feel, but only one tax rate and only one special tender type…those are limitations I cannot live with.

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