ShopKeep Review

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Phone Number
877-771-0719
Date Established
2010
Location
New York, NY

Overview:

ShopKeep is a simple, elegant piece of software. It is aimed squarely at small businesses and has carved out a space catering to food and beverage sellers (apologies for the pun). That said, most retailers, food-seller or not, will feel at home with this iPad POS system.

The company is the brainchild of Jason Richelson, an entrepreneur who became disillusioned with his poor-quality Windows POS software. His story is unusual in the sense that he was, and still is, a retailer, rather than a software designer. Most POS systems are designed by programmers with little experience of actually running a business. Richelson’s hands-on understanding of the problems faced by store-owners often shines through in certain unique features, such as top-notch customer service and an undemanding interface.

The first iPad version of the software was released in 2011 and it quickly established itself as a serious player. The company almost immediately won an RSPA/VSR Innovative Solution award and has since added a Red Herring Top 100 North America award and Technology Innovation of the Year Award from Electronic Transactions Association to its collection.

Add to that three consecutive years of Stevie Awards for customer service and it’s probably fair to say that ShopKeep’s virtual trophy cabinet is straining under the load.

ShopKeep recently released version 2.6.0 of its app, with a new design that offers improved ease-of-use, more dynamic features, and all around increased efficiency. Yet while the new version definitely performs as advertised– it’s quick and responsive – it’s not completely without its flaws.

If you’re looking for a new POS, or already using ShopKeep and wondering if it is worth it, read on.

Price:

You can call ShopKeep at 800-820-9814 or try a free trial of the ShopKeep software for 14 days at no charge (no credit card required). I did find the process of registering a little long-winded. After you’ve submitted your basic details you’re required to speak to a customer representative, who will then send you a link to set up your store on a separate platform. It’s not a major issue, but I found it to be a tad frustrating.

ShopKeep is a no-contract, pay-as-you-go, monthly subscription service. There are no extra fees for maintenance and service and all tech support is included in the monthly charge. Shopkeep’s pricing is simple:

  • $49/month/register

It might be worth flagging the company’s price for additional registers as one possible area for improvement. A feature that I’ve seen (specifically in NCR Silver) is a per-sale charge on additional registers, which becomes static after a certain number has been reached. This means that retailers that only need an additional register for a few sales during peak times aren’t lumbered with an extra monthly fee. It’s not a huge issue but it may be something to consider.

Web-Based or Locally-Installed:

ShopKeep utilizes a hybrid setup. The app runs locally from an iPad and syncs data back to the cloud when there is an internet connection. In the event of an outage the app continues to run, with all features save integrated credit card transactions. Subsequent payments are queued until a connection is re-established. ShopKeep was among the first to approach cloud-based POS this way, and its implementation is seamless.

Specific Industry:

ShopKeep is best for small specialty vendors such as: wine shopsspecialty foodgift shops, toy stores, concession stands, bakeries, cafeterias, and mall kiosks. It is also well-designed for use in foodservice applications, like small cafes, ice cream shopscoffee shops, and food trucks. Full-service restaurants might also be a good fit for ShopKeep since it recently introduced open check and sever-less syncing (open a check on one iPad, close it on another).

Specific Size of Business:

ShopKeep is ideal for small to medium sized businesses. Though it can handle multiple locations, it isn’t for the large retailer. This is by design and ShopKeep has done well to stay in this niche. The total inventory ShopKeep can handle has increased to 10,000 items, but the interface and back-office functions don’t attempt to be a large-scale replacement. The iPad register can only host up to 270 item buttons. The rest of your inventory, if it goes that high, can be rung up by barcode scanner or manual search.

Ease of Use:

I can usually make a snap judgement about whether or not I will enjoy using a piece of software. It seems to me that most user interfaces fall on a spectrum: lifeless and corporate on the one hand, warm and intuitive on the other. ShopKeep rests happily in the latter category.

The visual design of the iPad app is sleek and modern, with fluid animated flourishes. There are sound effects for the buttons but (fortunately) a mute option is located close by. It’s enjoyable to use and never a hassle to locate rarely-used functions.

When you first log in to your BackOffice, you’re guided through a comprehensive setup process. You are given a rundown of basic features and also the opportunity to define any basic details of your store (name, address etc.) that will be shown on receipts.

You’re then shown how to add inventory, either on an item-by-item basis or by CSV mass import, and how to add buttons on your iPad register. With these basics covered, you’re ready to go. As mentioned, it is a very intuitive interface and simply exploring the different menu options is enough to get you acclimated to the system and its features. Once set up, you will do all your reporting, employee time tracking, and inventory receiving on the web platform. Beyond that, most of your interactions are with the iPad app. In addition to the register functions, there are also handful of managerial actions that can be accessed from the iPad.

One of the bigger improvements ShopKeep made in version 2.0 is changing how the app handles managerial access. All users have certain level permissions, mainly to ensure cashiers can’t access the more advanced capabilities. Previously, however, a manager with higher access permissions still needed to enter separate codes to access the register and managerial tasks. For example, they would have enter a four digit manager’s code to open the shift and specify the money in the till, then log back in with a different three digit PIN to access the register. This clunky set up is gone. Now a manager only needs to enter one code to access the register and other features.

Version 2.0 marked a significant improvement on version one, which was a chore to use. Version 2.6 continues to develop on the intuitive workflow.

Hardware and Software Requirements:

ShopKeep runs exclusively on iOS 7 (iPad 2 or newer), iPhone, and the iPad mini. As for peripherals, ShopKeep has an online shop with all the hardware that works with the software. You don’t need to purchase your hardware through ShopKeep, but keep in mind that you do need to purchase the brands and models that the company supports. Peripheral compatibility with the iPad can get very specific, so it’s best to stick with what has been proven to work. ShopKeep does offer a few bundles, ranging from a starter kit, with iPad stand, cash drawer, receipt printer, and card swipe, to kits geared specifically for retail or quick serve establishments. Most are around the $1000 mark, so they won’t carve out a massive dent in your budget.

Features:

You can see a full overview of ShopKeep’s features here. The register’s capabilities are comprehensive: ringing up items, adding modifiers, taking payments, splitting tenders, quick discounting (item and order level), easy returns and refunds. As mentioned before, the in-app functionality is very intuitive and doesn’t require any additional expertise or training. Setting up your iPad button layout is also a seamless process, managed from your back office.

Staying on the back office for a moment, what’s truly impressive is the wealth of features included. Again, large businesses may find that it falls short of their needs, but a small business that operates one register will be paying $49 a month for some relatively advanced tools. The same is true for outlets with more than one register. For a low cost of entry you get access to a system that manages your inventory, your customers, and your employees’ time, keeps a record of all your transactions, offers a variety of reporting options for analyzing all this data, and provides unlimited technical support by phone, live-chat, and email.

The inventory functionality in particular deserves to be highlighted because it goes above and beyond what you’d expect for a product aimed at small businesses. Alongside keeping track of the quantities of each item, you can also set reorder points, utilizing a reporting function to generate a clear report detailing what, how much, and from which vendor to order any low stock item. Most impressively, though, ShopKeep is able to inventory items as raw goods, and then create assemblies based on this information. While this could be useful for a retail setting that bundles items together, its greatest value is for foodservice providers that need to manage inventory at the ingredient level. If you’re making burgers, say, you’re not keeping track of how many Patty Melts you have on hand; you need to know the quantities of each ingredient: the patty, the rye bread, the cheese, the onions.

All this said, ShopKeep’s inventory features are not as advanced as some other implementations I’ve seen. Users aren’t able to define the unit measurement of each raw ingredient, so it’s up to you to know that you’re tracking potatoes by the pound and cheese by the slice. And though you can define the cost of each raw ingredient, when you create an item composed of those ingredients, ShopKeep doesn’t total them up and auto-define the cost of the item. In the case of our Patty Melt, you would have to add up the costs and enter them in manually. I’ve seen stronger examples of this feature (POS Lavu), but they’ve come at a much steeper cost ($900 license fee up front). It’s fair to say that these minor drawbacks are more than justified by the pricing of the product.

Another recent addition worth mentioning is MailChimp integration. Though some POS systems do offer in-house email marketing, it’s often at the expense of features that only dedicated email broadcasting software (like MailChimp or AWeber) can provide. By partnering with a third-party, ShopKeep deftly sidesteps this problem.

Rather than spending more time detailing all the features ShopKeep has (they’ve probably got the one you’re looking for) it might be more useful to discuss one that is curiously missing. It’s curious because customers have been asking for years for the ability to define multiple tax rates. Retailers with local tax obligations (separate from state tax) will have to add extra tax at the item-level since there is only a single global sales tax. Given how much the software does, and how well it does it, the exclusion of this seemingly basic feature that adds one more calculation to the process is odd. It’s not a game-changer, and it presents a problem that’s fairly easily overcome, but it is worth a mention nonetheless.

Integrations and Add-Ons:

ShopKeep no longer integrates with LevelUp and Paypal, both of which it has dropped in favor of its own payment processor, ShopKeep Payments. Though this provides for seamless integration, I’m at a slight loss as to why they haven’t offered it alongside previous options. It looks a little like shameless profiteering to my cynical eyes.

Shogo (formerly Retail Intel) is a third party cloud service that can take all your sales data from Shopkeep and automatically book it into Quickbooks for true accounting integration. The service also offers a variety of reporting options to complement those available through ShopKeep.

Shogo’s readers are Apple Pay enabled and you can also buy custom gift cards now too.

As mentioned above, MailChimp is fully integrated.

Compatible Credit Card Processors:

Though the company favors its own payment solution, ShopKeep Payments, a number of integration options for card processors are offered, and you’ll almost certainly be able to keep the processor you’re using, or find one that better meets your needs. ShopKeep recommend getting in touch directly to check if your processor is supported. If you need help selecting the best credit card processor for your business, then let us know. It’s what we’re good at.

Customer Service and Support:

Given the fact that the concept for ShopKeep emerged from a retailer’s frustration at having his software constantly break down and not having the required support available to get it back online, it makes sense that ShopKeep owes its success to the fact that it is a customer-centric operation. Unlimited support–by email, live chat, or phone–is included in the monthly price. The support microsite also offers clear and comprehensive articles and video tutorials on every aspect of the software.

Of course, there are the obligatory Facebook and Twitter feeds, but the content is relevant and engaging, mostly because it provides links back to the ShopKeep blog, which goes far beyond the standard corporate “blogorrhea.” There are the expected press releases and standard patting-of-their-own-backs posts, but there are also two other sections which are regularly updated with good content.

“Counter Culture” features the success stories and strategies of ShopKeep’s customers. Additionally, the blog is the point of entry to ShopKeep’s Small Business 101, a collection of business advice for the small time entrepreneur, with information on zoning, permits, licenses, a small business guide to social media, and tons of other material. I’m doubtful that most entrepreneurs will actually read the bulk of this material, but it does reflect ShopKeep’s intention to offer as much advice and guidance to their customers as is feasible. Also, in case you’ve forgotten about this from the beginning of this review, ShopKeep has won awards for customer service.

Negative Reviews and Complaints:

Reviews of the ShopKeep app at the iTunes store and elsewhere are overwhelmingly positive. I took a look at the negative reviews at the app store and noticed two trends. The first is that many of the negative reviews seem to have been written by – and I’m speculating here, based on the quality of writing – people who were frozen in blocks of ice some time during the early Pleistocene epoch.

The other trend I noticed was that several of the complaints involved lack of features that are now part of the app: onscreen tipping for credit transactions, no split checks, and no kitchen printing. There are still a number of people quite vocally unhappy about the limitation of a single sales tax. ShopKeep offers a workaround for this issue, but it isn’t really satisfactory in my opinion.

As a final point I’d also add what seems to me the arbitrarily complicated trial sign-up process. You need to contact someone before they give you access to a trial. Apart from obstructing my need for instant gratification, it’s also a relatively pointless requirement.

Positive Reviews and Testimonials:

Even people that find fault with ShopKeep are quick to point out how happy they are with the overall product – especially when it comes to customer service. The software is currently being used by many satisfied small businesses across the U.S. You can check out some testimonials on the ShopKeep website or visit the Apple App store to see what other users have said (the app has a 4 out 5 rating based on 416 ratings).

  • Positive Highlights– Most positive reviews highlight the worry-free offsite data storage, easy-to-use interface, great tech support, and easy tracking of sales.

Final Verdict:

The first time we reviewed ShopKeep, we gave it a 5 star rating. The second time, after the introduction of version 2.0, we knocked that down to 4.5, and I’m keeping it there. Though ShopKeep has moved on to version 2.6, the core functionality remains unchanged (and that’s not a negative). There has been some feature additions but all of the software’s good aspects have been maintained.

That said, there are still some features that I’d still like to see added. Specifically, a multiple sales tax option, greater accounting and email marketing software integration, and the inclusion of competing payment processor options (alongside their own tailor-made one).

ShopKeep remains one of the best iPad POS systems out there. For any retailer or quick serve cafe owners doing their research, ShopKeep deserves a try (call them at 877-771-0719).

Daniel Zandt

Daniel Zandt

Dan writes about online technology, with an emphasis on POS systems. When he's not frustratedly shouting at his POS-populated computer screen, he enjoys hiking and drinking real ales, though not necessarily in that order.
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43 Comments

    Gary

    I have used shopkeep for both of my retail locations for over a year now. I will simply recommend that anyone looking for a good POS based on an IPad should look somewhere else. The system itself is pretty good. As are the competitors versions. It’s shopkeep’s customer service which is horrible. They’re usual solution to any system problem is to update and reset the app. This works 1% of the time. Otherwise they will transfers you until you are diconnected. Managers are as little help as the techs and call center employees. And the “Live” help is for them to tell you to “reset your app” via text rather than over the phone. Please look at any other system unless you would like to waste hours of you day waiting for call backs, which lead to dead end results anyway. The company seems to believe only its time is of value.

    Rating11111
    Dennis

    Wanted to go with something cutting edge for my multiple locations. So I went with Shopkeep and had a great deal with them for five terminals. I was going through my charges on Amex a noticed I was charged on three ocassions. So I called Shopkeep and was told this was the charge for 9 terminals. They had no clue of any deal. I had to forward a previous email of the deal in writing. I was so annoyed by the lack of customer service I returned all of my hardware. They do not make this process easy still waiting for my credit to my Amex. If you decide to go with them make sure it’s in writing.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Paul

    Shopkeep is a quick, simple way to run a small store. It’s fast, and it does some things well. For $49, you get pretty good reporting.

    What it lacks is Quickbooks functionality(yes, there is a connector, at an extra cost, and this only places a journal entry, not detail), and functional SKUS. What I mean is that it doesn’t work on SKU numbers, like everything else, it works on description or barcode. So, when we do an inventory, and want to import the store inventory into quickbooks, we can’t- because there are no skus to import. That was the frustrating thing.

    If you simply have a small store and you’re doing your books simply, this is it. Otherwise, they have a ways to go.

    Rating33333

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    Brian Jowaisas

    Our sole complaint is that ShopKeep’s customer service personnel seem unable to understand that we have three partners and two of us opened trial versions of ShopKeep to see if it would work. One of us was concerned with the back office and accounting, the other wanted to see how the front end would look. Once we finally settled on ShopKeep as our POS, they turned off our system because there were two copies and they killed the wrong version, then after 30 minutes on the phone they turned it back on. Then, three weeks later, they revisited the working POS system and turned it off again because they saw some discrepancy…which caused another 40 minutes on the phone…then they turned it off a third time because they didn’t transfer the credit card information as we’d asked. I realize this is a complex operation…running a software company, integrating with with a payment processor… but I’m sure we’re not the only group to have a couple versions running at the same time…they’ve got to get a handle on this. It’s a disaster to turn off a start-up’s POS system. They need to tighten that up a bit…We’re stunned by the ineptitude. Love the POS, hate the customer service.

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    J Johnson

    I bought this system for my store. The support is an uninformed crew and they have repeatedly told me things that just were not true about the system and most of the time they don’t seem to have a clue about more complex issues. Which is saying a lot because this is not a complex system. My latest debacle is with one of these uninformed support persons who decided to import a bulk management file that wiped out all of my triggers, re-order amounts and screwed up all my descriptions for 2100 items. I kept calling back getting yet another clueless help person until I finally demanded to speak to a supervisor that did not call me back until I sent a scathing email describing by situation to the support line. She worked all afternoon to find a file that restored my system. This took a week. But, unbelievably they have NO backup if you make a mistake, or someone else does, to restore your system. Now it appears that all of my quantities on hand are wrong and I am going to have to basically do another full inventory on my store for 2100 items to get it back to what it was before their support imported that bulk file without my knowledge and without knowing what they were doing and messed all of my inventory up. They need a knowledgeable support staff that does not have a prima donna attitude.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Jessica Bowers

    I have worked in restaurants since I have been 18. I am now in my mid thirties and own my own. This is the least reliable system I have ever encountered. The problems are every single day and vary like crazy. First I had to buy wireless extenders to boost the router’s signal (even though I explained in detail the shop’s layout before purchasing the system). That didn’t work. Then I had to pay to have contractors run wire and hardwire the whole system- this has solved absolutely nothing. My kitchen printer receives tickets about 25% of the time. I have to turn it off and restart at least 6 times a day everyday. My receipt printer goes down about every other day. We have cc problems constantly. Sometimes the drawer won’t open for cash sales and I have to give the cashier the key to get it open. Sometimes the no sale button on one register pops open the drawer on the other machine. About twice a day in the middle of a sale the entire screen will go black and shut the app down completely. One day the receipt printer was printing blank receipts which is a real mystery considering the ink is in that paper. The service is pretty bad as well. One tech had me jamming a thermometer into the ipad’s headphone jack while he was promising that was the reset button even though I told him it was the headphone jack. He finally believed me after 4 attempts. Frequently when I call for help they are too busy to take the call and never return it and I have to call back again 3 hours later. It has been a horrible experience all the way around. There has not been one single day of business that it has not malfunctioned. Do yourself a favor and run in the opposite direction from this system.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Leslie Howard

    ShopKeep (just a few minutes ago) closed out a supposed user Q&A which ended up coming off as a controlled infomercial. Three different offices here tried to ask questions, including one about the infamous multiple tax issue, and the marketing guy who fed questions to the founder, Jason, kept saying, “If there are no more questions…” and then moving to another prepared issue.

    They damaged their credibility with all of us–we aren’t sure we can comfortably recommend this product to clients if this is how ShopKeep in its newly branded mode handles business. Sad!

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Katie

    “Full service restaurants would do well to look elsewhere–the system lacks the ability to suspend sales (crucial for managing several tables’ orders at once).”

    As of about a week ago, suspended tickets have now been added…this small cafe owner rejoices :)

    Rating55555

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    Dave Eagle

    Thanks for the tip, Katie! I’ll check this out and update the review accordingly.

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    Terry

    After reading your review, I believed I had found a reason to change my mind from another product I was considering (saving a bit of cash in the process). After checking further, and reading some of the customer forums on the Shopkeep site, I believe it bears repeating that Shopkeep does not support integration with ANY webstore applications that I can find. They had made a decision to move away from Shopify in early 2013, which seemed to start quite the outcry from those who had either just purchased the product or were about to. Shopify CEO, Jason, responded with apologies and assurances that, while difficult, the decision was made to offer better than what they had originally developed and they were working on a solution. My concern is that, over a year later, Shopkeep still has NOTHING in place to offer for web integration with any service provider. That means dual inventory tracking as far as the eye can see. For me, this was absolutely something I was unwilling to do without. Looked like a really nice system, but promises made and not delivered on over a year later give me cause for concern. Just my two cents, and probably not worth much more.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Noli

    Hello Terry,
    Mind me asking, are you aware of a system that will cover inventory for both in store and web store simultaneously? This is exactly what I am looking for at this time.

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    This comment refers to an earlier version of this review and may be outdated.

    Michael

    That’s exactly why we chose VEND HQ over Shopkeep. VEND HQ has a seemless integration with Shopify and has been working for us for over 2 years.

    RatingNot Rated

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    Larry Mesiti

    I have been using shopkeep for over a year and have been asking for a second tax rate but no luck yet so I have been over taxing people on items. Also on the latest update they added a prompt for the customer to turn the screen around to the server. I don’t need my customers to do that and they are more confused by the prompt and you can’t turn it off. I have had it and am looking for a new app.

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    Dave Eagle

    Larry, for what it’s worth: I’m currently researching/testing Shopkeep for an update review, and their support team confirmed that they expect the second tax rate to be available in the very near future. I agree it shouldn’t have taken this long, though – doesn’t seem very complicated.

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    Larry Mesiti

    How complicated can it be it seems that every other pos system has it already. If you are competing with these other companies how could it not be included in the first version? I’m thinking of going to ncr silver but my gripe with them is you can’t specify what items are being sent to the kitchen to order you have to send the whole order and the chef has to pick out what he needs to make. Again how can a company that says it is tailored to the restaurant industry roll out a product like that? It is made for retailers and oh, maybe a guy in the restaurant business can use it too

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    JOHN

    IM TRYING TO BUY THE SHOPKEEP WHAT DO YOU THINK
    SHOPKEEP OR NCR SILVOR ?

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    JOHN

    How Do You Compare Them Shopkeep OR NCR Silver
    i have A Wholesale Business .

    RatingNot Rated

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    Fletcher S.

    I have only just installed the hardware, so I may review again after having used the POS for awhile, but thought it necessary to post a warning for others considering purchasing this software.

    I operate a full service restaurant, and my salesman, Josh, sold me on the system complete with a second printer for the kitchen tickets. After setting everything up, I came to realize that in order for the kitchen printer to spit out a ticket, the sale must be closed, and payment received. Since we charge customers at the end of the meal, like every other restaurant on earth, tickets for the kitchen are only printed after the food has been prepared, consumed, and paid for. When I contacted customer service, they told me to hand write tickets for the kitchen – I was flabbergasted to say the least.

    Josh has now advised of a dual – order workaround, sending seperate orders to the kitchen with a zero cost, then sending them again when the client pays, then reconciling the two stacks of tickets. Wow, this is really really really inconvenient. I thought this large expense would simplify my life! Furthermore, I feel I’ve been lied to and ripped off – why would they sell me on a kitchen printer which can’t send in orders until after they are paid for? My guess is they assume I’m too busy to break it all down, return it, and order a different system. We will yet see if they are correct!

    So, if you have a coffee shop or fast food place, and you don’t mind dealing with dishonest sales folks, the interface seems easy and clean, and it’s a breeze to set up.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Jeff Bass

    This is not a critique per say as much as it is a warning. This system has a good concept but as the user Michael alluded to in March 2013, the system has some serious flaws. The time clock issue is a concern, because the same pass code used by employees to clock in also allows them access to the register. There is nothing stopping them from entering a .01 sale and robbing you blind. The only possible saving grace is that there is a report that shows who has been in the register. The other problem is that the time is Eastern so the clock is always off by 1 hour. The biggest concern I have with this system however, is the credit card “charge” feature. Whenever you swipe a card to charge a sale, 2 buttons appear – CHARGE and ENTER. The charge button actually charges the card while the ENTER button only place the charge in a “pending authorization” mood. If you accidentally press enter (which is VERY easy to do because it appears much larger than the charge button) you will have to re-swipe the card. If you don’t go back in and swipe it again, the charge will fall off and you will not receive credit for the sale. The bad part is that the customer has 2 charges on their credit card bill immediately afterwards which causes them to call or return complaining about the double charge. As a restaurant owner, I don’t have time to watch each employee to ensure that they are not accidentally pressing enter. I am constantly calling Shopkeep to find out if transactions were charged or to appease customers by having them to delete the pending authorization. I have no idea how much time and money I have lost using this system because they will not go back more than 14 days to verify if a purchase was actually charged or not. I was extremely frustrated when the representative told me that this has been an ongoing problem with the system however there isn’t anything published to warn you of this fact.
    If you don’t have Shopkeep, don’t get it! This system is for VERY small businesses that have time to constantly monitor the system almost hourly and have enough patience to call the Shopkeep “support” team. As soon as I am able to, I will be moving to a different system.

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Kathy Schmitz

    I’m researching before buying, and am just looking at ShopKeep now, as well as reviews of it. Since SK advertises that there are no long-term agreements and no cancellation fees, why aren’t unhappy clients moving on to another system? It’s a serious question, not a criticism… I’m wondering if there’s an unspoken or hidden reason why they are tied to this software. Of course, the expense of purchased hardware is a consideration, but I’d guess that some or all of it could be used with another software, or sold to recapture some of the cost. Perhaps it’s the hassle of another software change and the whole new “set up” and training time, effort, and frustration, and the learning curve… all of which are de-motivators. For me, too. But I’m curious and concerned… and would like to know before we go much farther in considering this software.

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    Royce

    Since you can export all of your inventory data there is not too much of a hassle. If most people export financial data to Quicken or other accounting software, that could all be done before you change over too. I haven’t seen anything that would tie someone to this POS system as all of the hardware parts are quite generic and the service fees are monthly. Once your data is out, you can be gone in a flash.

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    Michael

    Recently bought this. The customer service is great and they are obviously a company on the right track. That being said………

    The system is AWFUL….

    The time clock is a joke
    the reports lack detail
    The cashout/closeout shows no detail and offers no help/direction if the till is off
    No gift cards
    no split tender
    no customer/employee tab system
    and on and on and on.

    The more we use it the more we find it lacking. I’ve been in the restaurant business for 20 years and the computers/POS of 20 years ago could accomplish these basic tasks. SHopkeep stands on the idea of not releasing features before they are ready but these are pretty basic functions. unfortunately my 4 year old PC finally died and I cant go back, otherwise I would. I don’t want to sound like a hater. Its got merit….. but a long way to go. If you are looking at upgrading, this is not it. We feel like we took a huge step backward.
    I urge you to do your homework before you commit to 50$ a month.
    Simply put, I feel like I bought a cell phone that does everything but make phone calls. You kind of assume these decades old features would be included in your shiny new toy.

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    This comment refers to an earlier version of this review and may be outdated.

    Brenda

    Thanks Michael for your input. I have been researching new systems and you are right, things like split tender and close out details are things that my old register do very easily. Thanks for the information

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    chris h

    Which pos system would u recommend?

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Adam

    ditto Michael’s comment

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    rob rivera

    i own a taco stand and need to do inventory and run sales and do employee time tracking. since you guys said shop keep isnt that good, have any of you found a better alternative?

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Nate Fox

    Try Revelsystems.com it has inventory and time tracking and gift cards from many vendors but you will have to pay for it unlike Shopkeep which is basically free but you get what you pay for.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Phil Shooks

    Hi
    I am a Locksmith, I specialize in Automotive lock & key service, I do not offer commercial or residential service. Most of my work is emergency service. Road service. At the vehicle. Replacing lost keys, programming transponder/chip keys repairing/ replacing locks, unlocking vehicles. I am looking for a cloud based or online POS system w inventory control, bar code scanning, CRM, Scheduling, possibly w quickbooks integration, or 1 w its own reports. Android smart phone and tablet compatible would be nice. These are what I use a motorola droid mini phone, and a samsung galaxy tab 2 . Any suggestions, or ideas would be appreciated. Phil

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Amad Ebrahimi

    Phil,

    I’m going to send you an email so we can discuss.

    Thank you,
    Amad

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Chapin

    NO ECOMMERCE SUPPORT AT ALL NOW!!!

    NOT EVEN SHOPIFY.

    DO NOT USE, WASTE OF TIME.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Craig

    I have a new Star SM S200I bluetooth printer, why can you not support it?. I am a trial user and this might be a deal breaker

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    sunder

    our is small grocery store
    The Mac register is built for stores with hundreds or thousands of items. This version has no buttons for items, so all goods sold must be rung up with barcode scanning or utilizing the keyboard to run an item search.
    No End-of-day Summary
    Not Customizable
    Button Management Difficult
    Gift Card Processing Troublesome
    No General Ledger System

    when these problems will be solved

    Rating33333

    This comment refers to an earlier version of this review and may be outdated.

    Royce

    Not sure what you are reviewing but it doesn’t seem to be ShopKeep. It is actually ideal, capacity wise, for your store. I can’t see using this in a huge store. This version has pages and pages of space for buttons. There is an End-of_Day summary. It is the first thing on the Report menu. You can customize MANY of the features of the program and the way it looks to your cashiers. The Gift Card Processing can’t be troublesome because it hasn’t been released yet.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Nate Fox

    If you have thousands of items best you look at Revel Systems iPad POS for such features you are asking for. ONly bad part is you have to pay for it so if you are not in a place then do not bother as they charge 1000 for software upfront for each station and 50 dollars a month for each station. But it will work for grocery stores that have over 10000 items which sounds like you need. It also has gift cards from multi vendors not just one.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Dilip

    Hi thanks for your reviews. I am looking for a cloud based POS solution and I was very close to using VEND. The only problem is I live in Singapore where 1. Service tax of 10% 2. GST 7% is imposed. Vend could not handle two tax types (though I suspect it’s not a difficult problem to get around). Do you know any solutions specifically for a bar/cafe?
    We do like Vend of everything we have seen so far. We require a firm that works globally and not city or country specific.

    Rating22222

    This comment refers to an earlier version of this review and may be outdated.

    mitch

    will they be able to take gift cards soon? any time clock function being considered?

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Jon Taylor

    Time clock was recently announced and gift cards are coming before the year end last time I was reading their forums.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Just-a-guy

    Yep, gift card feature will be arriving pretty soon.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Rebecca

    Wow. Good to see the POS system I researched and chose has the highest rating. However, not having gift card integration is TERRIBLE and extremely frustrating having to log in to Mercury Pay Virtual Terminal (which takes logging into the main screen and logging in AGAIN to the second screen just to issue a gift card or swipe it for use.

    When they have this integrated as well as better RETURN options, it will be a GREAT POS system…

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    T Costimo

    Shopkeep software is massively buggy

    Rating11111

    This comment refers to an earlier version of this review and may be outdated.

    Amad E.

    Thanks for the comment T Costimo. Can you give us some examples?

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Nate Fox

    That is pretty funny as i have tried a lot of software out there even Microsoft that is what 30 years old and it is still buggy not sure what you mean by shopkeep is buggy? 😉 I think software is to be expected buggy. Heck my iPad has bugs in it why you think they put out a 7.0, 7.1 7.2 7.4 so fast for the iPad IOS releases? They got bugs to so don’t knock Shopkeep for being buggy. Respect the software designers that work hard to build software to help the world succeed!

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

    Anthony Carestia

    Very nice look and feel, but only one tax rate and only one special tender type…those are limitations I cannot live with.

    RatingNot Rated

    This comment refers to an earlier version of this review and may be outdated.

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