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Sam’s Club Merchant Services Review

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Sam’s Club Merchant Services Review

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Date Established
1983
Location
Bentonville, Arkansas
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



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32 Comments

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    Doug Green

    Organization Name: Obrian Healthcare

    I agree when comparing merchants services for our business Sam’s has a lot of hidden fees, they try to get you in a lease and at the end of that lease you’ve paid $1800 for a piece of equipment that only cost around six or $700 and you still don’t own it. we looked at Square but Square is only good for small businesses that do less than $2000 a month, they don’t charge a transaction fee but we found that if you did $10,000 a month or more they can hold your money for 30 days not to mention they are 1.50% higher than Banccard who we chose.? We chose Banccard because they had lower rates no rate increase, no contracts and no termination fees and they didn’t lease equipment. They sale brand new equipment which is chip enabled around $350 and our local rep can always reach him on his cell phone whenever we had an issue or question. Once Coby looked over our volume that we were doing each month he was able to save us around $150 a month and we’ve been with him for three years now with no rate increase. I’m not trying to sell Banccard or Coby Hunt our rep but if you want honest pricing, no scams or contracts then contact him at chunt@banccard.comAnd let him see what he can do, if nothing he will at Least be. Honest and explain the pricing and not rip you off like these other guys.

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    • Organization Name: Obrian Healthcare

    This comment refers to an earlier version of this review and may be outdated.

    DOUGLAS MOORE

    Tried calling customer service took 9 different people and several hours to get my questions answered. Seems when my rep who sold me this service quit so did customer service. Now I’ve got charges that I shouldn’t have. Will probably leave after the holidays as anything that says Sam’s is not customer friendly. Should’ve known better.

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      This comment refers to an earlier version of this review and may be outdated.

      YVETTE HEVIA

      Please do not fall into that trap. When I signed that horrible contract the price was competitive and they offered free membership. Later on they removed the free membership, increased the fees and there was no way to get out of that contract. I called and was given specific instructions on returning the equipment and cancel the account when the contract was finished. If I canceled when when I called, I would have to pay for services until the end of contract. After I returned the equipment First Data stopped charging me, but Sams Club continue to charge my account for months for a service that I did not received on a machine that I returned. I have been trying to get a credit, but the nastiness have been terrible, not the same tone that I was talked at when they wanted my business. I have bought many things at Sams Club personal and business, but I feel very discontent with the customer service. It is a shame! A fraud!

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        This comment refers to an earlier version of this review and may be outdated.

        paula hall

        THANK YOU TO YOU ALL. I was just short of signing the paperwork. Now because of your efforts to inform, I will be saved much hassle. Thank you again for taking the time to inform others.

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          This comment refers to an earlier version of this review and may be outdated.

          Ron Dougherty

          My experience with Sams Club Merchant Services has been a nightmare ..the lack of customer service at First Data is staggering ..
          a couple of issues I’ve had
          My lease equipment from First Data broke down .. I was told it was too old to repair .. and First Data would not give me new equipment .. unless I purchased it ..
          Sam’s Club customer service finally stepped in to resolve this issue ..
          Also ,, Just to be sure you are aware .. it is against the policy at First Data for you to accept a credit card charge for an relative . . they can and will hold those funds for up to 6 months ..
          they are currently holding an $8800 charge from a company that is run by my step son ..
          Buyer beware with these guys ..

            This comment refers to an earlier version of this review and may be outdated.

            champ burleson

            Went with Sams for merchant services was told 1.95% with 10 cents per transaction. Got first statement from First Data total with fees almost 5%. First Data is stealing peoples money. Went with square only 2.75% NO FEES !!!!

              This comment refers to an earlier version of this review and may be outdated.

              Larry

              My sister is considering using Chase Paytech merchant services for her upcoming independent retail pharmacy since she banks with Chase. Chase site is offering for Retail discount rates + Auth. fees at 1.99% + $ 0.25 qualified; 2.68% + $0.25 mid and 3.75% + $0.25 non. qual; monthly fee of 9.95; set up fee $100 and monthly min of $25. How does this compare with Helcim which you rate so highly”

                This comment refers to an earlier version of this review and may be outdated.

                Tom DeSimone

                Hi Larry,

                While I actually like Chase Paymentech in many instances, that quote is way too high. I’d much prefer to see a quote with no setup fee and no monthly minimum. You should also be sure that there is no PCI compliance fee, as this is a common fee and can add about $100 annually. Also watch out for early termination fees and non-cancelable equipment leases.

                Helcim has no monthly minimums, no set up fees, no early termination fees, no PCI compliance fees, and no predatory leases. Overall, your sister can expect to pay about 2% or less (depending on her monthly volume and average transaction size), with no mid- or non-qualified surcharges.

                Hope this helps. Good luck.

                  This comment refers to an earlier version of this review and may be outdated.

                  Velvet Schweitzer

                  Is there a company you would suggest using for credit card processing. I am opening a ladies boutique and after months of researching, I am more confused about who to use and I don’t know who or what to trust. Any advice would be welcomed.

                    This comment refers to an earlier version of this review and may be outdated.

                    Tom DeSimone

                    Hi Velvet,

                    Try our merchant account finder! All of our highest rated processors have been extensively researched and vetted so that we can vouch for their trustworthiness.

                      This comment refers to an earlier version of this review and may be outdated.

                      champ burleson

                      Use the Square. No FEES !!!!!

                        This comment refers to an earlier version of this review and may be outdated.

                        Tota Lee Hadenuf

                        Fraud with a big happy we gonna get a lot of money out of you smile. Signed what i was told was a 2 year contract. It was a four year contract. Was told i would get a free Sams Club Membership, I did not. Immediately after signing the contract there were 2 rate hikes. Service was hell, no mail or email correspondence available. 2-6 hours typical phone time attempting to resolve an issue which may never be resolved to your satisfaction. They will overcharge you and will not compensate you for bank fees their actions incurred. How much? They withdrew over $1200 from my bank for not returning a terminal which WAS returned. They are masters of deception and here’s clear proof – upon cancelling the service they stated there would be no further charges. 3 months later they began withdrawing $66.95 per month from my bank account. I mistakenly ignored it specifically because the description of the withdrawal was “Deposit”. 20 hours so far on the phone and all i was able to accomplish is reducing the monthly withdrawal from $66.95 down to $12.00. They would rather drive you insane than give you a refund! DO NOT DEAL WITH THEM!

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                          This comment refers to an earlier version of this review and may be outdated.

                          Patti

                          Hi..We own a c store 19 plus years. We have never taken credit or debit cards. We were looking at Sams Club/First Data…based on these reviews we are now scared…What company would be best for us? Our average ticket is 12 dollars. Thank you!

                            This comment refers to an earlier version of this review and may be outdated.

                            Chloe Bahal

                            Hi Patti,

                            We have a great filtering tool that you can try here. I hope this helps and if you have further questions please let me know.

                              This comment refers to an earlier version of this review and may be outdated.

                              Rob M

                              I acquired a practice from a doctor whose CPA spouse was the manager. I assumed she made a good choice in merchant services. After several years of use and ignorance, Sams’ stopped offering a Sam’s membership fee waiver. This waiver made me look elsewhere, and thank goodness because I am now saving thousands per year by switching services. I was getting robbed and didn’t know it. There are many significantly less costly options out there. Avoid this one.

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                                This comment refers to an earlier version of this review and may be outdated.

                                Larry Bierman

                                Sam’s Club switched credit cards on me without giving me any choice, and without providing proper equipment or training at the store to handle the new technology in the card. The first time I used the card at Sam’s it took an extra thirty minutes just to check out because after waiting in line I was told the machine at the line could not handle the new card and that I would have to check out at customer service. I used the card a couple of other times, but it was always slow to “communicate” and really seems to have not advantage over my Discover or Visa cards (without the chip). The way the new card was rolled out was a really bad and some executive at Synchrony Bank and/or Sam’s should get their ass chewed good. I switched to the plan membership card and am closing the Sams Mastercard account.

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                                  This comment refers to an earlier version of this review and may be outdated.

                                  K. Bardwaj

                                  This is the worst company to process cards. They do not live up to their contracts, rates and have the worst services. Please do stay away from them, they are frauds and do not perform.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    James O'Neal

                                    Flat out FRAUD! Sam’s Club offers a “One Rate” plan to sucker you in and they get you used to paying the flat rate monthly fee. Just when you think all is well, they move you into an interchange plus fee schedule without telling you which will increase your costs dramatically. They increased my rates by 6X without even a phone call to notify me of any changes. I had no idea until I received my monthly statement with a ridiculously inflated fee schedule compared to previous months. When I called the agent in charge of my account to get things straightened out, she informs me that they were losing money with the plan that I was on and that they had to put me on a more expensive plan to make up what they had lost. When I asked for an explanation about how she could unilaterally change my plan with out notifying me, she said she’d email me the new plan and then hung up on me. I will never use Sam’s Club again, and will do everything in my power to inform anyone who might be thinking about using them about their bait & switch tactics. Save yourself a headache and take a pass on Sam’s Club processing…

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                                      This comment refers to an earlier version of this review and may be outdated.

                                      Paul

                                      Very confusing pricing.Very poor customer service.Sneeky billing and hidden charges. You will NEVER get the rate they promise you and you will have a very difficult time actually figuring you what it is.I switched to a different company and found out how things should workSTAY AWAY FROM SAM’S CLUB PROCESSING!!!!!

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                                        This comment refers to an earlier version of this review and may be outdated.

                                        Dana Sweeny

                                        This was the WORST company to work with. I have been in business 20 years. I switched companies to save money. I only had their service for 2 months it was so bad. They repeatedly delayed funds quoting”security issues”. It was a nightmare! I have had a merchant account for 20 years and have never before had delays like this. When I went to close my account they charged me $90 as I was under a 3 year contract. I don’t feel they fulfilled their contract by repeatedly delaying funds.beware of using this company! It will not save you money it will cost you money by delaying your funds!

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                                          This comment refers to an earlier version of this review and may be outdated.

                                          Donnie RIcketts

                                          THIS IS THE WORST SERVICE AND HIGHEST FEES OUT THERE. THEY ARE CROOKS AND SCAM ARTIST. YOUR FEES WILL NEVER BE WHAT THEY PROMISE AND THE CHARGES ARE HIDDEN AND THEY ADD EXTRA AND BLAME IT ON VISA AND MASTERCARD.

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Joe V

                                            They say you only get charged 1.8% but in reality it can be much much more. It turns out I was paying 3.95%. I found another company for half the price. Closing the account is a pain. Then they make you reopen it to get paid for transactions that happened before you close it. They were ripping me off just like the last company. I didn’t last a year with Sam’s Club. I will write to corporate & tell them about their ripoff

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                                              This comment refers to an earlier version of this review and may be outdated.

                                              Pauline Faulk

                                              Your operators are the most unreliable source of information,
                                              For one week could not get to talk to a live person.
                                              Cancel my account
                                              Thank you,
                                              PF

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Pauline Faulk

                                                Your service is THE WORST.

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  pauline connor

                                                  i have just signed up with company and very very disappointed….very poor customer service. I have many business card users and cannot get them to work through the service. I have called many times to get resolved and cannot. I will lose many customers. The last customer service person i talked to was very rude and when i asked to talk to management to cancel she hung up on me. I will keep trying until they handle this situation but i recommend not to sign up with company.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Judy S

                                                    Thank you for your invaluable reviews and comments! You have spared me many days of frustration I am certain! My processing will definitely be contracted with a more reputable company than Sams/Walmart.

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Barbara Veres

                                                      I am shocked to see all of the good reviews. Something is not quite right with that.
                                                      Be aware of this credit card processing agreement for the following reasons:
                                                      1. In my case, what I agreed to verbally, did not translate to the written contracts that come after you verbally sign up —which is how the process works.
                                                      2. In the event the credit machine processor breaks—you are out of luck. You are expected to send an exhorbitant amount of money to send it back for shipping, and you have nothing to use while they take their time fixing it.
                                                      3. After realizing you didn’t get what you paid for and cancel, they charge you $90 for an early termination fee. Even though their own agreement says no charge if you cancel within 90 days. In my case it has been months and I’m still fighting to get it back. The company loses the paperwork which supposedly says “I was approved to get the termination fee back since I cancelled it within 90 days.”
                                                      4. The lease buy back fees in the amount of $59 was supposed to be refunded since the credit card processor broke and I wasn’t able to use it. Still fighting for that and 3 months later and I’m told, “we made a mistake and we need to resubmit.”
                                                      4. Poor customer service—they are good about taking your money, but not good about refunding costs they charge against your account that they take by mistake. They are nice before they get your business, but head to the hills after they get it and you need help fixing their billing errors.
                                                      5. To protect yourself, you might think I should close my checking account so they can’t keep taking money from it. They trick you into keeping it open so you can get your fees refunded but instead they take more money. In my case the early termination fee of $90 which is in violation of their contract since I cancelled within 90 days.
                                                      6. Words of advice–beware. I don’t want what happened to me to happen to you. They will not ware me down, I will keep after them until I get my money back.

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Qwanda J

                                                        I am a victim also of this and like u said u cant get answers or ur locked into something u didnt agree on… this is someone credit and livlihood ur dealing with.. the bad part is they never told me i was being finance through another company and that i was locked in a contract with another company also… all he told me is when i needed to close my account all i had to do is pay $90 to opt out and i tried and they dont no what im talking about then they tells me i signed a contract and thats not true but they tells me they have a signature… so who signed my name a federal offense… wow this is the worst company ever and im surprised Sams Club is help advertising this SCAM SCAM SCAM

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          rita khouri

                                                          most terrible people to deal with. It shows if you try to call and you wait an hour.

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                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Dr. Francesca Marino

                                                            I have First Data terminal in my practice, acquired through Sams Club and its been a huge disappointment. Conveniently, the account executive from Sams Club Merchant Services who opened set up our account does not return phone calls or emails. I have even gone as far as to have many conversations with several analysts at First Data in an effort to resolve technical issues – No Such Luck.

                                                            Short of emailing the CEO of Sams, [edited: name removed], I would really like to contact a more senior level person at Sams Club Merchant Services/First Data in Marietta, GA. Does anyone know of any senior level management in this division?

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              John

                                                              I too am having similar problems with them. I had done business with them for some time and had just added another account 2 weeks later I discover that the sale lady Shawna had signed me up for a monthly lease of $40.63 for four years with another company or company branch of the same company FDGL. I smell fraud here. She will not return my calls and I have since cancelled all business with Sam’s Club Credit Card Processing. I am still receiving threatening letters from their FDGL branch which is also demanding I get insurance for their machine which I have already sent back to them. Filed a complaint with the state. Will see what happens. Am considering filing a class action and contacting the newspaper.

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                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                Jack Cooper

                                                                I had a Sams Club Credit Membership thru GE. I found it to be cumberson to process and not as useful as my regular credit card. I was doing on billing and when I cancelled the card & destroyed it could not get statements online because I didn’t have the ccv #. I call repeatedly and was promised a hard copy statement. I finally received one after 6 weeks. I paid what I had incurred and refused late fee’s. The rewards accrued were double the late fee’s but were never mentioned. If this cannot be resolved I will cancel Sams completely. Jack Cooper [edited: email address removed]

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                                                                  This comment refers to an earlier version of this review and may be outdated.

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                                                                Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.