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ERPLY Review

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ERPLY Review

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Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2009
Location
Unknown
Shannon Vissers

Shannon Vissers

Shannon is a writer and editor based in San Diego, CA. Shannon attended San Diego State University, graduating in 2005 with a BA in English. She is the former editor-in-chief of SteelOrbis, an online trade publication. Shannon has also published articles for LIVESTRONG.COM, eHow, Life'd, and other websites. She has been with Merchant Maverick since 2015, writing about POS software, small business loans, and financing for women entrepreneurs.
Shannon Vissers



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30 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Dave Clark

    Organization Name: Wicks Studio LLC

    Too many issues to list… Nothing is compatible, support doesn’t exist, you only get the run around. Huge waste of time and money. Any other system is better than erply!

    1
    • Organization Name: Wicks Studio LLC

    This comment refers to an earlier version of this review and may be outdated.

    Rezella L McDonald

    Organization Name: McDonald Bookkeeping

    Rezella McDonald I would NOT recommend this software, NOT user friendly has to many work arounds, technical service you may aswell figure it out yourself, The books side, a serious mess.. wish we had read the review prior to, cant wait for this year to end and start w/ another program.

    1
    • Organization Name: McDonald Bookkeeping

    This comment refers to an earlier version of this review and may be outdated.

    J

    We are looking for a POS system that will do all the basic things but also print customer badge/labels for a small private museum. I like the looks of ShopKeep (mailchimp integration would be cool!) and ERPLY but haven’t seen any that are capable of printing a customer badge so I thought I would ask.
    Thanks!

      This comment refers to an earlier version of this review and may be outdated.

      Jessica Dinsmore

      Hi J,
      Erply appears to have label printing capabilities, but unfortunately we have not yet reviewed this feature. Here’s their customer support info if you’d like to get in touch. Thanks!

        This comment refers to an earlier version of this review and may be outdated.

        Steve Mozer

        We operate in several locations with ordering being centralized at our warehouse. Erplys ability to show our real-time stock levels has really helped with our growth and allowed us to manage store transfers and even writeoffs. They also have an app that allows my floor managers to take physical counts using a mobile reader.Another great feature they have is a CRM module which gives us the ability to track how frequently our customers visit each location, what they purchased in the past, and other details that can be taken down in a notes section. We can then send our customers loyalty discounts based on the information they provide which allows us to build a more personal relationship with them. Whether you have 1 store or 100 stores I recommend Erply to anyone who’s looking for an all around business management software solution.

        4

          This comment refers to an earlier version of this review and may be outdated.

          Adnan Ahmad

          Organization Name: Taneez

          I dont understand how you are happy with it. We have several outlets and order from a centralized warehouse but after setup we understand you can only order new stock outletwise and not based on centralized demands. Very frustrating for us.

          • Organization Name: Taneez

          This comment refers to an earlier version of this review and may be outdated.

          Gerald

          We’ve been using this software for about three or four months now, and I’ve run in to a plethora of issues that stem from a lack of polish or follow through on their part. At a glance, this system seems to be feature rich, but in practice, many of those features don’t function fully or function in a way that is impractical to say the least.We’re admittedly in a fairly unique situation because our business model is dynamic in that our products are variably priced, are sold to both wholesale (tax exempt) and public customers (taxed), and are sometimes sold on house account, but I chose to migrate to this product on the premise that this software had the features and capability of supporting all of these things…And it does… but sometimes in ways that are sometimes less than meaningful. And that’s a problem. There are a lot of “features” that don’t exactly do much (some that don’t do anything at all) so you end lured in thinking they work, when they only halfway do.For example:ERPLY supports the ability to make sales on house credit accounts, and the ability to make payments towards those house credit accounts. Meaning, you can give a particular customer $10,000 worth of credit, and they can buy using that credit. If they make a $3,000 purchase using credit, they will be left with $7,000 until they pay that balance off, and their balance statements will reflect this. That works perfectly fine.The trouble kicks in when they actually go to make that payment. Unlike a normal receipt, a receipt for a payment made on account will show absolutely zero information other than the company who made the payment, the amount paid towards account in a small parenthesis, and that the total amount is $0.00 (regardless of if there is more due on the balance or not, it simply states $0.00). It makes absolutely no note of which invoice(s) that payment is paying for, or even what the type of payment is (be it credit, check, cash, or what have you), so at first glance, your eye is drawn to the $0.00 amount, and you are lead to believe that a transaction for $0.00 just occurred.Now if you enter the back office and check the payment itself, all relevant information, (such as the invoice it was paid towards, the amount paid, the type of transaction, and–if relevant–the credit card reference and authorization codes used in the transaction) is there, but there is no way to actually print a receipt from this information in the system. The only way to print out this information AT ALL, is to go in to your web browser and print out that specific page, exactly as it is. You literally printing out that page of the back office–which in no way looks like (or is)a legal receipt document.Another major issue is importing customers. Customer and vendor importation is a fairly buggy process to say the least (Because the upload format is in Unicode only, I had to split up my customer information database in to two separate uploads with specific catagories in each of the two fields, and it took a lot of trial and error to figure out what worked. I.E. you have to upload the company name, their registered number, their credit limit, and their contact, in one file, and their physical address, their phone number, their email address in completely separate one. Otherwise all information would simply be incorrect so in the system, so in their address you might and up with their name, and for their credit limit I might end up with their phone number. To their credit however, I believe they MIGHT MAYBE be working on switching to a different upload system, because their product list upload process is different and much more reliable). In addition to this, there is no way to actually upload or denote whether is a customer is tax exempt or not. The only way to make a customer tax exempt is to physically find the customer, click on them to open their page, scroll down and tick them off as Tax exempt… Which means that for our company, I’ve had to do this manually about 600 times… which took about 3 or 4 hours of tedious clicking. I have another client list of about 4,000 that I need to upload, all tax exempt, and I’m just not bothering uploading that client list at all, until each customer show up because based on my previous experience that’s about 20 straight hours of work.Other features that are included but actually do nothing or are impractical:- Adjusting layaway % amounts. The system SAYS you can edit the listed percents towards a layaway, but editing it has no impact whatsoever.- The point of sale itself allows you to change prices on items (which is something we need) but because of the way that information is cached, if you change the prices too many times, the cache gets full and doesn’t let you change it until you clear your cache (I’ve created my own fix for this).- There is a pretty common known bug (it happens at least once every two weeks or so at each of our locations) when the connection to a credit card terminal just completely ceases to function, and the only fix that they can provide is to log out, and log back in–which is a massive inconvenience while your busy to say the least.- There is a button in the PoS interface to make a customer Tax Exempt… and when you press it it asks you to input their resale tax ID, but this exemption applies to that transaction only is reflected absolutely nowhere. They SAY it’s recorded, but they also say that there is absolutely no way to retrieve that information. Which means that even if it IS recorded (which at this point… I doubt), it’s effectively useless because it’s not retrievable.All these things really strip away at the value of the system.Currently we’re paying close to a thousand dollars a month for the system and with as limited as the practical functionality is, as more time goes on and as more issues arise, I’m just seeing less and less value or return in our investment. I’ve had several other people in our industry ask what our system is (because it LOOKS neat and shiny) and I’ve turned them away each time for those reasons.The fact that the major features of this system (like tracking inventory) work and integrate so well is a major plus over other competing systems like Shopkeep, Vend, Lightstroke, which don’t have them at all, but the ill thought out execution of many of other features makes many of them impractical and given that the you’re paying such a high premium (you can probably get Vend for sales + Trade Gecko for inventory tracking for an equal or less price), it makes those advantages nearly a moot point.I’ve contacted their technical support many times about several of these, and effectively been told: “Sorry, we can’t do anything about it” a few times, and once even told: “we’ll flag it, but you’re not a big enough customer for us to really do anything about it so don’t expect anything because we have other priorities” Which is understandable… but fairly infuriating to actually hear… and if you have a “feature” that actually doesn’t do anything, don’t put it in at all, because that is known as fraud….

          2

            This comment refers to an earlier version of this review and may be outdated.

            Rezella L McDonald

            Organization Name: McDonald Bookkeeping

            I so agree… one my client extremely similar issues, there tech dept, they dont have a clue…1 star was to much for me.

            • Organization Name: McDonald Bookkeeping

            This comment refers to an earlier version of this review and may be outdated.

            Janet

            I have to agree. For a company with a mission statement of supporting small business – their customer service/technical support is virtually non existent. They “only” support Shopify, yet they don’t know how Shopify actually works. I have had many glitches that Erply cannot or will not do anything about. If my staff treated clients they way I am treated at Erply – they wouldn’t have a job, and I wouldn’t have a business. I inherited Erply when I bought the business and have been very disappointed from day one. I am looking for a new software system. I could not recommend Erply to any business.

              This comment refers to an earlier version of this review and may be outdated.

              Stu

              The biggest complaint I have is technical support, or lack thereof. The customer service guys on the phones try, but they don’t appear to be able to do much, or even really know what is going on. They can field function questions, they have helped me do reports etc etc. The software is good… it would be great if it actually worked properly. This is 5 star software… running at 2 star functionality.Actually I take that back, my biggest complaint is that we tested things on a demo account then they put us on some “brand new version” (BERLIN POS) that isn’t quite ready for prime time… we have discovered several critical flaws in the software. We have opened tickets, we have called in frequently trying to find out the status. We can’t get a straight response from technical support.As of this writing there is a critical issue regarding product cards. When we first called in, nobody could reproduce it inhouse… ok so we did the troubleshooting and found out what was going on. Basically the product card doesn’t fully load all of the data in the tabs…so when you save, it only retains the data in the active tab. All the other tabs are now empty. We lost days worth of data entry before we figured out what the issue was. We reported it almost a month ago and have aggressively followed up on it. We are currently doing data entry into a spreadsheet, I’m reminded of another issue where we had major problems importing… so getting the data synced when they eventually fix the problem will probably require erply assistance again.I could talk about how the system prints labels it doesn’t scan…. I could talk about the little quirks in the POS… I’d rather talk about how easy it is to cut a PO once inventory is accurate and reorder points have been set (hint: its SUPER easy)… I’d rather talk about how easy it is to do inventory… I’d rather talk about all the great stuff and really defend my purchase. There are just too many broken pieces right now.

              2

                This comment refers to an earlier version of this review and may be outdated.

                ERPLY Support

                Hi Stu,

                I’m sorry you had some difficulties. We are transitioning to a new Berlin back office, but we will and have at your request, transitioned you to the normal back office which you demo’d on.

                As far as the fix you required, code fixes take some time to ensure e’re not breakign functionality elsewhere, and your particular issue was something that VERY few customers (you and one other) were seeing. We have resolved it now, and pushed those changes.

                As for some of hte other functions, we’re happy to hear where things aren’t working for you. I know, however, that the labels were resolved:
                “…regarding this barcode printing issue, I spent a significant amount of time working with the settings for his specific printer to get the barcodes to print properly. The problem ended up being within the configuration of the printer itself. I believe it was that the label stock was 0.9 inches, but the config said it was printing on 0.85 inch stock.”

                So, I’m happy that we could also help you solve your outside of ERPLY issues.

                  This comment refers to an earlier version of this review and may be outdated.

                  Richard

                  customer service is a nightmare and they don’t really have all the features listed on their site. this thing about shipping integration is not true. an erply agent told me in the demo that they have the button in the system because it is in their plans to add it but it is not an existing feature. Shipping Integration – The shipping module connects to all major shipping carriers like FedEx and UPS, providing real-time quotes based on weight, shape, and shipping methods. Print out labels at the register, slap them on, and send your items on their way

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    ERPLY Support

                    HI Richard,

                    The shipping feature within the core product will allow you to add your own custom or adjustable shipping fee product, should you choose to do so, and is meant to have added functionality with the add on integration to whichever shipping service you choose. We do have a shipping integration to other services, such as tax calculation, or shipping weight/label generation as an extra feature.

                    Sorry you are misinformed, I have clarified this point to our staff!

                      This comment refers to an earlier version of this review and may be outdated.

                      Tad

                      Customer support has been poor. I have over 35 years of retail experience and I am surprised by some of the basic POS functionality (primarily in the area of fraud prevention).

                        This comment refers to an earlier version of this review and may be outdated.

                        Sam

                        Your customer support experience seems way better than my own. They often just don’t even bother to reply to our calls and emails! I wish I could reccomend this system, we have multiple locations and from a software sophistication level Erply does more than many. However their sales, customer service, and tech support keeps me from reccomending them to others and often makes me want to pull my hair out! Ugghh!!

                          This comment refers to an earlier version of this review and may be outdated.

                          Lisa

                          I started reading this because I looked at erply and it made my head spin. I am just in the deciding phase of what I want to use and it was a bit over my head, just starting out in business. I am more a point and click kinda gal at this point. I gave it a valiant try, but the help for a newbie was just not obvious enough to overcome my intimidation. That being said, it will probably be my evolution in a year or so and I am not afraid to learn it, I just have too much to think about getting things off the ground to learn something that might be too comprehensive for my simple needs just now. However, my real comment is this, Dave.. I came here to get educated on some of my filtered choices, and I just keep reading to be entertained! Your wit and sarcasm has definitely lifted my mood and makes this homework more pleasure than pain. Thanks for posting and I look forward to reading reviews of things I am not even interested in trying, just to see you guy’s spin on it. I am so glad I stumbled on this site. Starting a business cannot be done without this site. Marvelous!

                            This comment refers to an earlier version of this review and may be outdated.

                            Dave Eagle

                            Thanks so much for the kind words! I probably have way more than I should writing these things. Good to know someone’s enjoying and getting use out of them.

                              This comment refers to an earlier version of this review and may be outdated.

                              ERPLY Support

                              Hi Lisa,

                              We actually get that a lot, we have a powerful bit of software, but it can be intimidating! We offer an hour of free onboarding, plus many demonstrations prior to purchase to help set you on the right path.

                              Hope this helps,

                                This comment refers to an earlier version of this review and may be outdated.

                                E Larsen

                                Been ‘on’ Erply since Sep 2013. Single store coming off an antique POS system. Our changeover was delayed a number of years so I’ve done a fair amount of research on systems over that time. We have both hardgoods & softgoods, new & used, leases, service, travel & trips so needed a system with good breadth for sales & inventory – not a one dimensional system that kicked out many daily tasks into the ‘workaround’ pile. It does not do everything, but does competently manage most of our retail business quite well.

                                Erply was hands down the most sophisticated solution at a bargain price. You do need to have a clue, though – it isn’t an entry level type POS system, it probably requires some experience. Implementation was stressful but generally smooth – their documentation is confusing and doesn’t seem up with their changes. As soon as I gave up on the ‘figure it out myself’ mode and just called – the answers were immediate, accurate and problem solving.

                                I don’t have a perfectionist bent anymore, just want systems that provide good value and actually work. Erply has been g r e a t. It has been a tremendous value overall.

                                The spend we had to make on hardware was minimal.

                                No ‘install’, maintenance and upgrades to be done on software, just open the browser.

                                Staff ‘got’ it fairly quickly and our training was mostly on the fly during slow periods.

                                Coming to the end of our first season on it, the information Erply is generating seems reliable. We made an extra effort for accuracy and it paid off. I don’t see a single reason yet to regret going with Erply.

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Kombu

                                  Absolutely shocking customer service. 4 emails over the course of a month and no replies. This is to a potential customer – heaven help me if they thought I was already hooked. I reposted one of the questions into the live help and mentioned the lack of response. The live chat feature then went offline.
                                  Might be good software but without any apparent customer support cannot see it going anywhere for me.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    e larsen

                                    As a current customer, it may be that they have their priorities on servicing the clients they already have first.

                                    I’ve been a bit suprised at how quickly a real human answers my questions. Sometimes I felt like the only customer they had to worry about, & it was wonderful.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Weasel

                                      There is a new ERPLY user group on Facebook.

                                      https://www.facebook.com/groups/erplyusers/

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Jules P (MI)

                                        Erply works well for me, tried Vend and Shopkeep but erply has much more to offer when you are running multistore operations. Also i was able to link our webshop to erply using their apis. Not speaking about report or invoice customization capabilities (look Actual Reports inside Erply). Stock replenishment, solid hardware support, FirstDAta support etc.

                                        5

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Lisa B.

                                          Jules, have a question for you about erply. Can you give me a call a 727-804-5218?

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Tim

                                            Their support is touch-and-go. Sometimes they respond quick, sometimes they don’t. They have certain products that they’re phasing out, but they don’t really tell you which ones up front. From what I could gather, Windows POS and Web POS are not longer being developed. Everything is moving toward TouchPOS. However, TouchPOS can’t do everything that WindowsPOS does, and WindowsPOS can’t do everything that Touch and Web POS do. And WebPOS does even less than Windows and Touch POS. The deal breaker for me was when they told me that Touch POS can’t open the cash drawer on cash sales only, as Windows POS can. But the receipts look horrible in Win POS and the interface is missing some features.

                                            2

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Brian Vallois

                                              I agree with Amad E, support for the UK needs to improve. I sent a request for support question and it’s 2 days already and no response yet.

                                              Less that ideal if you are trying to sell a product.

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Greg

                                                I’m shopping for a POS for my wife’s shop and I just got off the phone with Erply. I was told that yes, their system can proceed with transactions if it looses the internet connection, but no, not with the iPad App, and not when using the system through a browser – Only if using their Windows based software.

                                                So its not quite as robust in this area as I had hoped. I thought it was worth the clarification because I did not come away from your review with that understanding.

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Amad E.

                                                  Thanks for the comment Greg. There’s a paragraph in the Overview that clarifies the connection issue…

                                                  Similar to other hybrid POS systems like Shopkeep, ERPLY operates using both the internet as well as a locally-installed software program. All data management occurs by accessing the service via the internet, however transactions can continue should internet connection be broken, due to ERPLY’s software component. Sales generated during a down connection will sync up to the ERPLY service as soon as connection is restored.

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    ERPLY Support

                                                    HI! since 2012 we have added support for offline transactions from both browser and iPad. We still offer the WinPOS version should that not meet your needs.

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      P.Nutman

                                                      Customer Service good ……… I don`t think so …. try using this system in the UK.

                                                      20 + Days waiting for issues to be sorted.

                                                        This comment refers to an earlier version of this review and may be outdated.

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                                                      Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.